RISK MANAGEMENT SERIES

CRISIS MANAGEMENT & BUSINESS CONTINUITY PLANNING
Ensure continuous business operations and reduce corporate costs through effective business continuity and disaster recovery strategies

23rd & 24th May 2011 (Monday & Tuesday) Sandton Sun, Johannesburg, South Africa

Andrew Hiles, BA, FBCI, MBCS, MIMIS
Director Kingswell International Ltd, United Kingdom

Unrivalled Course Objectives:
• • • • • • • • • Analyze characteristics of crisis situations and circumstances Reap the benefits from Real-Life Case Scenarios/Best Practices Define risks and threats to reputation of the organization and products or services Discover a methodical and practical approach to identify how, why and when crisis appear in your organization and manage their consequences Develop effective and holistic incident, crisis, contingency and continuity plans to manage crises for your industry Understand the crucial techniques and time frames to help you handle incidents smarter - before, during and after the crisis Leverage your organization’s current processes and procedures so you are prepared and ready Embed your organization’s buy-in to CM and BCM as success factors in mitigating crisis Discover methodologies that allow your spokespersons to deliver messages using their own unique personality: improve credibility and confidence in talking to the media

About Your Expert Trainer:
Andrew Hiles has 25 years of business experience ranging through administration, systems analysis and design, operations, project management, business process reengineering, business analysis and consultancy to crisis management and business continuity planning. He has over 10 years experience in offering training/expertise services in Africa. Clients have included Alusaf, AT&T, The Cooperative Bank of Kenya, DHL, Dubai World, Transnet, European Central Bank, JP Morgan, Johnson & Johnson, Kuwait National Petroleum Company, Pfizer, Philips Electronics BV, Saudi Aramco, Shell, and Vodafone.

head of operations Property and Facilities Management.com 2 . building maintenance managers Security Officers. maintenance and testing could make the difference between your company’s death and its survival. hands-on exercises based on the industries of delegates attending. Over half all business continuity plans have not been tested: 80% of plans fail when first tested. This seminar shows how to meet these demands to ensure continuity of business processes Salvo Global’s “Crisis Management & Business Continuity Planning” intensive course shows how to meet these demands to ensure continuity of business processes. project managers. Pedagogy The workshop will be punctuated by graphic case studies. Heads. including Chiefs. advisers and consultants Audit professionals – internal auditors. Managers. strategy planners. Health. but learn how to design a strategy and build the team that can successfully manage the crisis.com Tel: +65 6297 8545 Fax: +65 6297 8645 www. Crisis Management is part of good governance.T. Delegates will have the opportunity to develop expertise through hands-on exercises using both new and established techniques and procedures to apply their new skills in progressive desktop exercises set in a realistic and industry-relevant environment.salvoglobal. emergencies and crises whether at a strategic or tactical level. Don’t let a crisis manage your company. officers Quality Managers wishing to understand the impact that quality defects can have on their organizations felicia@salvoglobal. Team Leaders involved as: • • • • • • • • • • • • • • • • Business Continuity and Crisis managers Operational Risk Managers and all line managers with responsibilities for risk management Business analysts. reputatio and market share in times of crisis Financial controllers. Reputational Management and Business Continuity Strategies and Plans Over half of all organisations do not have business continuity plans in place.RISK MANAGEMENT SERIES Design Successful Incident & Crisis Response. Consultants. In this seminar the latest standards in the field will be reviewed and new and innovative techniques will be demonstrated. videos and realistic. Fire Officers. analysts. consultants Risk managers. VPs. Of those without plans. some 70% of all companies suffering loss of a mission critical facility go out of business within two years. Who Should Attend? This workshop is aimed specifically at those with direct responsibility for managing incidents. The Effective business continuity planning. external auditors Insurance Managers and analysts I. premises and operations Marketing Managers and Sales Personnel who need to protect brand value. Safety and Environment Professionals and all professionals with risk responsibilities for people. planners. General Managers. crisis managers Technical Support managers and staff Security managers. supervisors Public Relations managers. and Telecommunication managers. Directors. premises. consultants. head of finance Communications managers. It will give them practical experience and guidance for dealing with a wide variety of incidents so as to protect reputation and ensure business continuity.

Activities include crisis management. Rolls Royce. Andrew is a published writer and international speaker on business continuity and contingency planning. He has had some 250 articles published on crisis. to Croner’s Business Risk Briefing. Kuwait National Petroleum Company. Minister of Economy and Finance of the State of Qatar and Chairman of the Qatar Financial Centre Authority. delegates will have learnt how to design a strategy. test and exercise the crisis management programme. ISBN 10:1-84930-000-3. In this workshop the latest standards in the field will be reviewed and new and innovative techniques will be demonstrated. governmental and other public bodies around the world. • • • • Andrew’s books are required or referenced reading on over 30 campuses globally.and Enterprise Risk Assessment and Business Impact Analysis – Best Practices ISBN 1-931332-12-6. the business continuity world’s biggest international professional association. Clients include major blue chip companies and smaller. He is an adviser to the Continuity Forum and to Contingency Planning and Management magazine. ISBN 978-0-470-67014-9 published by Wiley & Sons Limited He wrote the Business Continuity chapter for Qatar Finance: The Ultimate Resource (QFINANCE).salvoglobal. published October 2009 by Bloomsbury under the auspices of the Qatar Financial Centre Authority with a Foreword by HE Yousef Hussain Kamal. published by the UK Institute of Directors / UK Department of Trade & Industry. In 2004 he was inducted to the BC Hall of Fame in Washington DC. inter-governmental. successful responses to incidents and crises • Develop winning management and response teams • Select alternate and secure locations for crisis management and business recovery • Understand how to set up and emergency management centre • Create effective. Andrew was also founding Director and is a Fellow of the Business Continuity Institute.RISK MANAGEMENT SERIES More About Your Expert Course Leader Andrew is a Director of Kingswell International consultants. and a founder of the World Food Safety Organization. 2nd and 3rd Edition. telcos and hi-tec companies. Both are published by Rothstein Associates www. train and exercise crisis management and business continuity teams in your organization.rothstein. build teams and develop effective plans that can successfully manage crisis and maintain business continuity. Guide to Risk Management. manufacturers. He is the author of: • Business Continuity Management – Best Practice ISBN 0-9641648-3-3. professional services. action-oriented. Rio Tinto. DHL. Outcome of the Master Class By the end of this intensive two day master class.com. British Petroleum. You will systematically learn and practice ways to create. business continuity planning and disaster recovery planning. risk and continuity management. Unipath (Unilever). who specialize in Enterprise Risk Management. Johnson & Johnson (Belgium). using internationally accepted standards felicia@salvoglobal. He was founder and Chairman of Survive. the first international user group for business continuity and disaster recovery professionals. exploration and mining. published by the Institute of Chartered Accountants of England and Wales. dynamic organizations both in the private and public sectors around the world. Abu Dhabi Company For Onshore Oil Operations (ADCO) and many more….1st. risk and impact assessment. energy. You will be able to: • Create dynamic. national and regional banks. construction. Global clients include but not limited to: Pfizer (UK & USA). Andrew also contributed to the Confederation of British Industry’s Business Guide to Business Continuity Handbook. He is also editor and main contributor to The Definitive Handbook of Business Continuity Management. plans to manage through crisis and disaster • Work with public authorities to reduce the impact of a crisis • Audit. insurance companies.com 3 . Consulting and training clients have included blue chip international.com Tel: +65 6297 8545 Fax: +65 6297 8645 www. The first book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI) and the book is endorsed by both bodies. and to Business Continuity Management.

com Tel: +65 6297 8545 Fax: +65 6297 8645 www. containment or transfer? • Risk analysis – methodologies • Critical component failure analysis • Why CM and BCM should be differentiated from Group Risk Management Exercise Case Study – Risk Assessment Module 7 Business Impact Analysis • Business impact analysis: the costs of crisis and disaster • Marketing Protection: Brand Value and Reputation management • Recovery Time Objective and Recovery Point Objective – the time window for recovery Module 8 Vital Material Protection • What are vital materials? • Requirements analysis • What is needed for recovery? Exercise Case Study – Business Impact Analysis Why Not Bring This Training Internally? This training can be customised into an In-house training program just for your organisation.salvoglobal.com Course Customisation to Your Priorities Pre-Course Questionnaires will be issued to delegates immediately upon registration for them to address their specific needs and concerns. To find out more. please contact Felicia at: Tel: +65 6297 8545 or E-mail: internaltraining@salvoglobal.com 4 . 23 MAY 2011 Crisis and Business Continuity Management: Preparation and Start-up Module 1 Introduction and Objectives • Introducing delegates • Identifying delegate issues • Defining workshop objectives Module 2 Project Initiation and Management • The 6 key elements of business continuity: Definition of terms • Communicating the need • Raising and maintaining awareness • Identifying training needs and developing training programmes • How to establish CM & BC policy. felicia@salvoglobal. project scope and terms of reference • The project – understanding and implementing essential project stages • Links with other projects.RISK MANAGEMENT SERIES COURSE AGENDA – DAY 1. reduction. contracts and service level agreements • Project reporting – how to keep on track Module 3 Different Types of Crisis and How to Handle Them • Physical Crisis • Environmental Crisis • Product Contamination / Product Recall • Reputation Crisis Module 4 Purpose of Crisis & Incident Management • Incident Control Planning • Incident Control Procedures • Incident Control Organization • Incident Control Team • Incident Control Team Action • Crisis Logistics • Dealing with stress and trauma Module 5 Emergency Procedures • Incident Control Manual • Incident Control Room (Command Centre) • Incident Control Communication • Damage Assessment and Salvage Module 6 Risk Evaluation and Control: Should BCM be separate from Risk Management Dept? • Risk management: the key to security • Risk analysis: avoidance. The trainer will discuss these needs at the masterclass.

The programme was well structured and delivered professionally by the speaker with plenty of real-life examples. valuable and well organized’ Certificate of Completion A Certificate of Completion will be issued to all delegates completing minimum of 90% of the total hours of the course.com Tel: +65 6297 8545 Fax: +65 6297 8645 .’ ▪ ‘Good content. ISO/IEC 24762: 2008. ISO 31000 • ISO 25777 Disaster Recovery Standard • Global Best practice Module 10 Emergency Response and Operations • Immediate response • Co-ordination with public authorities Module 11 Crisis Management and Business Continuity Roles and Responsibilities • Crisis Management Team composition and roles • The business continuity manager: role and tasks • Departmental business continuity managers: role and tasks Exercise Creating a Business Continuity Organization What delegates have said about Andrew’s Workshops : ▪ ‘It suited 100%. Plan Development. Customers and Suppliers Inter-Departmental Communication Using Internet. NFPA 1600 2010. Intranet and Social Media Module 12 Developing and Implementing Effective Crisis.RISK MANAGEMENT SERIES COURSE AGENDA – DAY 2. Testing and Maintaining Business Continuity Plans • Plan audit • How to develop effective CM & BCP Exercises • Maintaining the plans • How to embed BCM in the organizational culture Module 14 Business Continuity Global Best Practices and Standards – BS 25999 and Other Standards: Meeting The Requirements Ahead • Standards as shared best practice • BS 25999. Audit Exercising and Testing Module 9 Developing Crisis and Continuity Management Strategies: Maximise ROI on BCM investment • Strategy options • Pros and Cons • Maximizing the ROI of BCP • Public Relations and Crisis Communication • • • • • • • • Ensuring Stakeholders are Kept Informed Handling Official Enquiries Developing a PR Strategy Understanding the Media Establishing Guidelines for Dealing with the Media Communicating with Employees.1-2009. BS PD 25666. ISO PAS 22399. ANZ 5050. Certificate of Completion Programme Schedule for Day 1 & Day 2 08:15 Registration & Coffee 08:30 10:30 10:45 12:30 13:30 15:00 15:15 17:00 Opening Remarks & Course Commences Coffee Break Course Re-Commences Luncheon Course Re-Commences Coffee Break Course Re-Commences End of Course www. excellent organization’ ▪ ‘Excellent. Incident and Business Continuity Plans • Business management issues and organization • Planning assumptions and prerequisites • Writing the dynamic business continuity plan • Action Plans • What Makes Truly Effective Plans • The role of software tools Exercise Creating Effective Crisis Management and Business Continuity Plans Module 13 Auditing. very well structured.salvoglobal. ANSI/ASIS SPC. The group exercises were very good and got you really involved.’ ▪ ‘Informative.com 5 felicia@salvoglobal. 24 MAY 2011 CM & BC Organization.

24th May 2011 Sandton Sun. Transfer to future event confirmed less than two (2) weeks prior to the event will be subjected to a 5% administrative fee. Salvo decides to cancel or postpone this event. which is valid for one year to be used for any future Salvo event. Indemnity: Should for any reason outside the control of Salvo. and to check whether or not you require a visa. including attorneys fees. extreme weather conditions or industrial action. exclusive of tax. To make enquiries about South African visas. Cancellation: Registration carries a 50% cancellation liability immediately after a signed sales registration contract has been received by Salvo. fee per delegate is Designation : ! W O to N K up te O e 00 ar ra 6 l BO av S SD gu U re o t ff he Designation : : Tel Email Name Tel Email : : : : Bank Transfer Salvo Global Pte. HSBC Singapore / Singapore Account number: 260-575832-178 USD Swift Code: HSBCSGSG Credit Card Please debit my: VISA Card Holder’s Name: Card Number: MasterCard Amex Designation : Security Code: Authorisation (Registration is not valid without Authorisation) : Name Designation : : Sign Date : SIGNATURE: Expiry Date: VISA REQUIREMENTS / (MM/YY) Terms and Conditions Payment Terms: Full payment is required within five (5) working days on receipt of invoice or before the event date. To this sum shall be added either Singapore's Goods and Services Tax (GST) for Singapore-based client or any other local tax or withholding tax from client's country of origin. By signing this contract. but can be credited to a future event. if any. hotel. valid for up to one year to be used at another Salvo event. but not limited to any force majeure occurrence) the client shall receive a credit that the client has paid to such permanently cancelled event.795 USD2. the sum payable is as the listed fees. visit the visa information page at the South Africa’s Department of Home Affairs website: http://www. Salvo is not responsible for covering airfare. If. which are incurred by the client.RISK MANAGEMENT SERIES CRISIS MANAGEMENT & BUSINESS CONTINUITY PLANNING Register Now! Fax: +65 6297 8645 Contact : Felicia : +65 6297 8545 Tel : felicia@salvoglobal.salvoglobal.com Tel: +65 6297 8545 Fax: +65 6297 8645 www.home-affairs. For transfer to future event.495 Group of 3 or more delegates (from the same company). Salvo has to be notified of the cancellation in writing and respond with a written acknowledgement for the cancellation to be valid. However Salvo only is entitled to waive this right and submit to the jurisdiction of the courts in which the client is located. (including. The fee will not be refunded. Visa Processing may take 10 days.com Email Company Address Tel Fax Name Tel Email Name : : : : : : : : Date: Venue: 23rd . No refunds. damages and expenses. Ltd. or merge the event with another event. Transfer: Transfer to future event or to another person is allowed upon written notification from an authorized personnel of client company. or other travel costs incurred by clients. book early to avoid any disappointment! . whichever is earlier. part refunds or alternative offers shall be made. Changes: Salvo reserves the right to change event dates. client shall receive a credit for the amount that the client has paid. the venue or speaker(s) change.asp. Salvo shall endeavour to reschedule but the client hereby indemnifies and holds Salvo harmless from and against any and all costs.com 6 Requirements for entry into South Africa differ from country to country and are subject to change. In the event that Salvo cancels the event permanently for any reason whatsoever. South Africa Investment per delegate 2-Day Training 2-Day Training SALVO GLOBAL PTE LTD 100 Beach Road Shaw Tower #32-04/07 Singapore 189702 PAYMENT METHOD (Payment is required within 5 working days on receipt of invoice) USD2. as it deems necessary without penalty and in such situations no refunds. or the event be cancelled due to an act of terrorism. Johannesburg. felicia@salvoglobal. for any reason. Salvo reserves the right to refuse admission if payment is not received as stated. location or omit event features. For client outside Singapore. Cancellation confirmed less than six (6) weeks prior to the event is non-refundable and the full fee is payable. Governing law: This Agreement shall be governed and construed in accordance with the law of Singapore and the parties submit to the exclusive jurisdiction of the Singaporean Courts in Singapore. Tax: Registration fees exclude tax.za/visa_detail. the client agrees that in case of dispute or cancellation of this contract that Salvo will not be able to mitigate its losses for any less than 50% of the total contract value. No Show: No show does not constitute transfer or cancellation and the full fee is payable. So.gov. part refunds or alternative offers shall be made.

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