PROJECT REPORT ON CUSTOMER SATISFACTION/ BEHAVIOR TOWARDS TRADEINDIA.

COM (ONLINE CATALOG)

SUBMITTED TOMr. JONES MATHEWS

SUBMITTED BYANKUSH BHATIA

Gurgaon´. tradeindia. .com(online catalog)´ in the partial fulfillment of the requirement of my course from ³IILM Institute for higher education´. Branch manager. This formal piece of acknowledgement may not be sufficient to express the feeling of gratitude and affection for those who were associated with the project and without whose cooperation and guidance this project could not have been conducted properly. Jalandhar for giving me an excellent chance and support through out my project working. It is my profound privilege to thankfully acknowledge the inspiring co-operation extended to me by all the staff members for the successful completion of my project. It is a matter of great pleasure for me in submitting the project report on ³Customer satisfaction/behavior towards tradeindia.ACKNOWLEDGEMENT Any person can never do work of this nature alone. My first word of thanks goes to Mr Mandeep Singh.com.

Infocom Network Ltd. CEO. buyers and sellers under one pedestal. established in the year 1990. it has created a niche as India's largest B2B marketplace. is an ISO 9001: 2000 certified company.5 million hits per month. directory services and facilitation of trade promotional events. Popular as tradeindia.72. and the like. With an unmatched expertise in data acquisition and online promotion.IntroductionThe challenging opportunities and new avenues cropping up in the corporate arena in diverse sectors demands the role of a common mediator to act as bridge between buyers and sellers. importers and exporters. Our portal is an ideal forum for buyers and sellers across the globe to interact and conduct business smoothly and effectively. It is well promoted on all major search engines and receives an average of 20. Bikky Khosla. Tradeindia subsumes a huge number of company profiles and product catalogs under 1. and the company is growing on a titanic scale with a considerable amount of new users joining/registering everyday. offering comprehensive business solutions to the global EXIM community through its wide array of online services. Today we have reached a database of 17. This service facilitates all in the business world to come to a common platform.570 different product categories and sub-categories. Tradeindia is maintained and promoted by INFOCOM NETWORK LTD.890 registered users. under the innovative vision and guidance of Mr. .com conceptualised in the year 1996. thus turning the geologically colossus earth into a tiny global village. Tradeindia is a major entity involved in this task bringing manufacturers.

and exchanging trade offers in an online environment over the Internet. authentic and accurate information to the EXIM community and ensuring the best of services and business leads for our clients. our site offers grand and unlimited exposure to the manufacturers. Our efforts at Tradeindia are directed towards providing useful. helping bridge the gap between foreign importers and Indian exporters.Mission & Goal/Corporate Objective Tradeindia is born with a noble mission²the mission to assemble the trade communities of all the nations of the world under one common platform. importers and service providers by showcasing their products and services at numerous levels. With a dedicated marketing team behind us. . a virtual gateway to enter into the lucrative markets of India. We also provide our overseas clients. thereby contributing to the economic development of the respective nations. We are committed to assist all our registered members (companies) in locating and communicating with new business partners from across the globe. thereby giving them maximum business visibility on the Internet. the mission to contribute to the development of world business.

570 importers and buyers. Service Providers This section features over 1. More than 9. More than 1. . The interface allows the clients to directly access the agents or post their requirements for the latter to contact them.COM Exporters & Manufacturers Tradeindia. Minute-by-minute monitoring and updation of data helps you in getting the most relevant and profitable business inquiries. More than 1. Importers & Buyers This section facilitates importers and buyers from India and all other countries of the world to exhibit their company details and areas of activity. The buyers and trading houses can view your details and can directly mail you regarding business related queries.com provides a grand base for exporters and manufacturers across the globe to advertise their products and services online. The database contains far-reaching information about Cargo Agents.188 manufacturers and exporters are already availing this service and are fully contented with the kind of exposure this section is providing them. Shipping Agents.78. The database on the site gets updated according to the latest developments to provide valuable and relevant search results.78.USERS OF TRADEINDIA.570 categories and sub-categories feature listings of products enabling a precise and easy passage for buyers to reach them.513 categories and sub-categories feature listings of more than 1. Freight Forwarders.87. Clearing and Forwarding Agents amongst others.430 service providers working in all spheres of trading and transportation.

etc. Trade Leads Our 'Trade Leads' section provides a free interactive board where you can post/buy/sell business offers. Newsroom. products and services in the catalog. You can publish colored photographs of your company. This visually impressive section provides a complete picture enabling a practical experience of what is required and what is being offered. Services & Support. . Quality Control. You can also post featured Trade Leads along with product photograph and avail maximum visibility for your product/service on the B2B e-marketplace.Online Catalogs Tradeindia through its 'online catalog' section provides you with personalised space to showcase your company under elaborate sub-headings like Homepage. Management. Profile. Factory Tour. Showroom. R&D.

As we know that we are moving towards digitalization.com is a service provider company. is headquartered in New Delhi.Our NetworkInfocom Network Ltd. You can choose any of our two catalogs Main online catalog or mini online catalog. 365 days. Different products/services with different packages are also offered to customers depending upon their need and ability to pay. which helps today`s business class to expand or diversify their businesses with a single click by sitting at their offices. to cater to the needs of our priviliged and venerated clients. To collect information on any of the offices in our network.  Our 24*7. online catalog takes prospective business partners on a virtual tour. . Tradeindia. The product or service on which I am thoroughly working is anOnline CatalogTradeindia`s online product catalog is a visually impressive section that provides you with personalized space to showcase your company under elaborate headings and sub headings.1500 + in number (tradeindia. You can publish colored photographs of your company and give a complete picture with specifications about your products and services.  User and search engine friendly content and design to achieve greatest advertising effect of your product`s corporate image.  Colloquial domain for one year and email with 25 mb space. simply click on the particular city. We have branch offices in 17 commercial cities across the country and 2 overseas offices. so dealing through online becomes necessity today. It helps local dealers or manufacturers to access buyers or sellers across the globe. India from where it handles the operations of tradeindia. Toronto and Sharjah.com/catalogdemo/)  Images and text can be updated at will. viz.  Customized industry wise templates/layouts.com.

 Product showcase option is given to showcase their products on top of search result and on top of category pages as well.  Videos on tradeindia.  Call me free is tradeindia`s innovative feature.com. Each vertical portal can have maximum 3 sponsors viz premium sponsor.000 Indian exporters.00.  The Exporters Yellow Pages is the most comprehensive database available on the Indian export community.sponsors.  SMS inquiries are the first of its kind service launched in the B2B market by tradeindia. co. Whenever these sponsored keywords are searched.  Vertical Portal Sponsorship helps the customers to enjoy the special benefits attached with the service.com helps their customers to upload their videos having product showcase in it to make them visible to it`s visitors. Loaded with exhaustive and updated information on over 2.  Tariff for online catalog conversion to 10 different languages.  Customized header catalog to get their company`s online catalog header customized as per your requirement/choice. Super package for super sellers. introduced for the benefit of the global business community. manufacturers and service providers.  Tradeindia E-seller payment gateway servicefor to start selling products online. the company gets displayed on the top of the search page. this directory is a virtual .This is our premium range package which is basically offered to premium customers. This latest feature facilitates the receiving of inquiries on mobile phones via sms.  Sponsored link feature entitles advertisers to sponsor search keywords. Buyers using tradeindia cal click CALL ME FREE buttons appearing with Indian suppliers listings to speak with the supplier for free.  Trust stamp is the business imprint of a company`s authenticity and reliability.

 The Exporters Yellow Pages is available in print. national and international Chambers of Commerce and trade associations amongst others. Direct Link to Your Website: This feature gives you the privilege of getting your products linked directly to your website. Banners on Tradeindia will surely increase your company's visibility and will promote your products or services to your desired target audience.goldmine for foreign buyers. They can visit your website by just clicking the banner.com  Exporterindia.com Indiamart.com  Alibaba. More than 2. Indian and foreign missions.com  Esuppliersindia. manufacturers and service providers under 703 different product and service categories. The banner advertisement is hyperlinked to your website or online catalog on Tradeindia giving the visitors direct access to information related to your company. Competitors of tradeindia. It is an authentic and user-friendly reference guide that classifies Indian exporters. Avail the facilities of this feature and create your position in the market.50.000 copies of this package is distributed annually in various exhibitions. Exim CD-ROM and as online directory.com .

As it is the largest B2B portal. By using it`s different services one can easily survive in this competitive world. nobody wants to go to the market for to search it`s product sellers and buyers.com has just recently started its new service named as DIAL B2B a 24*7 toll free number. state or country. Due to it`s huge promotional activities. where a customer can call anytime to get access to buyer`s data of any city. There are some things where tradeindia.com offerings and services. customer feels satisfied as he/she can easily avail these services at a nominal price.Customer Behavior and satisfaction towards online catalogTradeindia is maintained and promoted by INFOCOM NETWORK LTD.  Most of the customers feel that they didn`t got much inquiries. as it is the world of digitalization. Due to huge tradeindia. he will access to all the add on services offered by tradeindia. it helps its customers to set up their businesses in different locations across the globe which further leads to more market share and more revenue generation.com and tradeindia.com is really rising up to their expectations. customer also get a chance to talk or message freely with its buyers by using it`s add on services like call me free and free sms inquiries. it makes itself visible in the eyes of its customers which helps tradeindia to generate more revenues. one can easily access to buyer`s data within or outside it`s territory. . Today we have reached a database of 17. As we can take an idea from the above data that tradeindia. Not only a online catalog. so with the help of this portal.73.com has got good reputation in the market. Once a customer becomes a paid user or a member. Tradeindia. and the company is growing on a titanic scale with a considerable amount of new users joining/registering everyday.com.com is lacking and these Prices are quite high as compare to it`s competitors  After sales services are not so good  Less spending on promotional activities as compare to its competitors.027 registered users. Customer is very much aware about the benefits of getting registered with tradeindia.

 Tradeindia.  Should establish more networks globally.com is the largest portal worldwide. so it should spend on more promotional activities which are quite necessary in this competitive world.SUGGESTIONS AND RECOMMENDATIONS-  Tradeindia. but it should work on their pricing policy as customer feels it is quite expensive as compare to it`s customers  It should also improve it`s after sales services. . should hear to customer`s grievances and handle them accordingly.com offers lots of services to it`s customers which are beneficial for them.

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