Name of the Institute: SCDL, Pune Academic Year: 2007-2009



This is to certify that, Prabha Pachauri, is an employee of this organization for the past 9 months. We have no objection for him/her to carry out a project work titled “JOB SATISFACTION” in our organization and for submitting the same to the Director, SCDL as a part of fulfillment of the PGDBA Program. We wish her all the success.

For Intec Training & Eduware Co. Pvt. Ltd.

Auth. Sign.

Place: Date:



This is to declare that I have carried out this project work myself in part fulfillment of the PGDBA of SCDL. The work is original, has not been copied from anywhere else and has not been submitted to any other University/Institute for an award of any degree/diploma.



Place: Faridabad, Haryana

Name: Prabha Pachauri

4 CERTIFICATE OF SUPERVISOR (GUIDE) Certified that the work incorporated in this Project Report JOB SATISFACTION submitted by. Material obtained from other sources has been duly acknowledged in the Project Report Date: Signature of Guide: Place: Faridabad. Prabha Pachauri. Haryana . is her original work and completed under my supervision.

promotional opportunities the work itself and co-workers. . job enlargement and job enrichment. empowerment and autonomous workgroups. Job design aims to enhance job satisfaction and performance methods include job rotation. and the clarity of the job description/requirements). variety of tasks. Job satisfaction is a very important attribute which is frequently measured by organizations. The happier people are within their job. Job satisfaction is not the same as motivation. Questions relate to relate of pay. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs.5 CHAPTER – I INTRODUCTION Job satisfaction describes how content an individual is with his or her job. employee involvement. Some questioners ask yes or no questions while others ask to rate satisfaction on 1 – 5 scale where 1 represents “not at all satisfied” and 5 represents “extremely satisfied”). the more satisfied they are said to be. It is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by the occupation of that person’s parent. Other influences on satisfaction include the management style and culture. the interest and challenge the job generates. the job itself (the variety of tasks involved. There are a variety of factors that can influence a person’s level of job satisfaction. work responsibilities. although it is clearly linked. leadership and social relationships. the perceived fairness o the promotion system within a company. the quality of the working conditions. Some of these factors include the level of pay and benefits.

his satisfaction is more greatly impacted both positively (when expectations are met) and negatively (when expectations are not met). When a person values a particular facet of a job. this theory also states that too much of a particular facet will produces stronger feelings of dissatisfaction the more a worker values that facet. . an affective reaction to one’s job. the degree of autonomy in a position) moderates how satisfied/dissatisfied one becomes when expectations are/are not met. It is a very general theory that suggests that people have innate dispositions that cause them to have tendencies toward a certain level of satisfaction. then Employee A would be more satisfied in a position that offers a high degree of autonomy compared to Employee B.6 Definitions Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job. beliefs and behaviors. Weiss (2007) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion). the theory states that how much one values a given facet of work (e. This definition suggests that we from attitudes towards our jobs by taking into account our feelings. Dispositional Theory Another well known job satisfaction theory is the Dispositional Theory. Further. Lockes Range of Affect Theory (1976) is arguably the most famous job satisfaction model. The main premises of this theory is that satisfaction is determined by a discrepancy between what one wants in a job and what one has in a job. Affect Theory Edwin A. This approach became a notable explanation of job satisfaction in light evidence that job satisfaction tends to be stable over time and across careers and jobs. and an attitude towards one’s job. Research also indicates that identical twins have similar levels of job satisfaction. regardless of one’s job. our beliefs. and our behaviors. compared to one who does not value that facet. To illustrate. if Employee A values autonomy in the workplace and Employee B is indifferent about autonomy.g.

While Herzberg’s model has stimulated much research. with Hackman & Oldham suggesting that Herzberg’s original formulation of the model may have been a methodological artifact.7 A significant model that narrowed the scope of the Dispositional Theory was the core Self-evaluations Model. locus of control. This theory states that satisfaction and dissatisfaction are driven by different factors motivation and hygiene factors. company policies. Finally. or the work carried out. Judge argued that there are four Core Self-evaluations that determine one’s disposition towards job satisfaction: self-esteem. Two – Factor Theory (Motivation – Hygiene Theory) Fredrick Herzberg’s Two factor theory (also known as Motivator Hygiene Theory) attempts to explain satisfaction and motivation in the workplace. supervisory practices. as opposed to outside forces having control) leads to higher job satisfaction. This model states that higher levels of self-esteem (the value one places on his self) and general self-efficacy (the belief in one’s own competence) lead to higher work satisfaction. Having an internal locus of control (believing one has control over her/his own life. and other working conditions. and neuroticism. Motivating factors are those aspects of the job that make people want o perform. lower levels of neuroticism lead to higher job satisfaction. respectively. Finally. Furthermore. These motivating factors are considered to be intrinsic to the job. conversely predicting all employees will react in an identical manner to changes in motivating/hygiene factors. Motivating factors include aspects of the working environment such as pay. proposed by Timorthy A. researchers have been unable to reliably empirically prove the model. the theory does not consider individual differences. general self-efficacy. and provide people with satisfaction. Judge in 1998. the model has been criticised in that it does not specify how motivating/hygiene factors are to be measured. .

1 Objective of the study The objective of the study is as follows  To assess the satisfaction level of employees in Intec Training & Eduware Co. promotions and opportunities. or decide in response to whether given statements accurately describe one job. The scale is simple. To offer valuable suggestions to improve the satisfaction level of employees. By far.8 Measuring Job Satisfaction There are many methods for measuring job satisfaction. 1. checklist. created by smith. . Ltd. Other less common methods of for gauging job satisfaction include: Yes/No questions.  To identify the factors which influence the job satisfaction of employees. coworkers. participants answer either yes. job satisfaction that has been widely used. It measures one’s satisfaction in five facets: pay. The Job in General Index is an overall measurement of job satisfaction. the most common method for collecting data regarding job satisfacting is the Likert scale (named after Rensis Likert). and the work itself.   To know the employee satisfaction towards the facilities. Kendall. True/False questions. point systems. The Job Descriptive Index (JDI). forced choice answers. It was an improvement to the job Descriptive Index because the JDI focused too much on individual facets and not enough on work satisfaction in general. & Hulin (1969). no. Pvt.  To identify the factor which improves the satisfaction level of employees. supervision.

9 1.2 Research Approach The research worker contacted the respondents personally with wellprepared sequentially arranged questions. 1. 1. descriptive and experimental for the present study. i.3..3 Research Methodology Research methodology is the systematic way to solve the research problem. 1. Direct contract is used for survey.1 Research Design A research design is considered as the framework or plan for a study that guides as well as helps the data collection and analysis of data.3.e. This study is helpful to that organisation for conducting further research.  This study is helpful to the organization for identifying the area of dissatisfaction of job of the employees. The research design may be exploratory. The descriptive research design is adopted for this project. It is helpful to identify the employer’s level of satisfaction towards welfare measure.2 Scope of the study This study emphasis in the following scope:    To identify the employees level of satisfaction upon that job. It gives an idea about various steps adopted by the researcher in a systematic manner with an objective to determine various manners.3.4 Sample size . The questionnaire is prepared on the basis of objectives of the study. contacting employees directly in order to collect data. 1.  This study helps to make a managerial decision to the company.

Thus. 1. Pvt.3.3. multiple choice and dichotomous questions in order to get data. bar diagrams and pie diagrams. Ltd. Questionnaire is the data collection instrument used in the study. 1.9 Statistical Tools The statistical tools used for analyzing the data collected are percentage method.3.3.7 Collection of Data Most of the data collected by the researcher is primary data through personal interview.6 Sampling Design The researcher has used probability sampling in which stratified random sampling is used. chi square.5 Sampling Area The study is conducted in employees of Intec Training & Eduware Co.10 The study sample constitutes 100 respondents constituting in the research area. 1.3.8 Research Instrument The researcher has used a structured questionnaire as a research instrument tool which consists of open ended questions. where the researcher and the respondent operate face – to – face. 1. All the questions in the questionnaire are organized in such a way that elicit all the relevant information that is needed for the study 1. .

Coding refers to assigning number or other symbols to each answer for placing them in categories to prepare data for tabulation refers to bring together the similar data in rows and columns and totaling them in an accurate and meaningful manner The collected data are analyzed and interrupted using statistical tools and techniques. i.4 Research period The research period of the study has from 1st December 2010 to March 1st 2011 having 17 weeks of duration. coding. 1. The data collected by the researcher are tabulated and analyzed in such a way to make interpretations.5 Limitations of the study  The survey is subjected to the bias and prejudices of the respondents.3. Pvt. the survey conducted among the employees of Intec Training & Eduware Co. where in the researcher could not widen the study.  The study could not be generalized due to the fact that researcher adapted personal interview method..  The researcher was carried out in a short span of time. Editing refers to separate. 1..10 Analysis of Data The data are collected through survey and books.e. Various steps. . which are required to fulfill the purpose.11 1. newspapers and internet etc. editing. and tabulating. correct and modify the collected data. reports. Hence 100% accuracy can’t be assured. Ltd.

. objectives of the study. Chapter-5 It includes suggestion and recommendations. Chapter-4 Consists of findings of the study. Rrsearch methodology and limitations of the study Chapter -2 Consists of company profile. Chapter-3 Consists of analysis and interpretation of the collected data.6 Chapter scheme This project is summarized into five different chapters. statement of the problem. A copy of questionnaire is included as appendix at the end of this report. Chapter-1 Consists of an Introduction. which states about the promoter of the company and a brief history about the company.12 1.

Taking source content from any format and transforming it for distribution through any medium – from eReaders and smart phones.13 CHAPTER . Intec helps global enterprises gain competitive advantage through its capabilities in digital media innovation and world-class content production and publishing. technology innovations and a proven offshore platform. Intec designs and deploys solutions for producing high-volume.and mobile-centric marketplace. convert. when and where they want it. Intec’s solutions reflect our two decades of content supply-chain innovation. and fall under the following categories: • • • • • eBooks and Apps Content Production Publishing Services eLearning Solutions Technology Services . Web and print – Intec enables organizations to achieve operational excellence. publish. For more than 20 years. Intec’s capabilities enable enterprises worldwide to affordably meet their audiences’ growing demands for digital information.II COMPANY PROFILE INTEC TRAINING & EDUWARE CO. and manage their content assets. enrich. to tablets. and unlock new revenue opportunity in a rapidly evolving digital. Employing unique technologies. Innovation has always been the hallmark of Intec. processes. LTD. journals. PC’s.600 professionals. have helped leading corporations and publishers achieve highly efficient. rapid turnaround content through traditional and new digital channels. monetize. PVT. our content development and production capabilities. Helping enterprises capture. and educational and corporate content. low-cost digital content production for multi-channel publishing of books. and an onshore/offshore team of over 4.

social. Taking accountability and responsibility Trust. legal. To ensure maximum satisfaction to the clients To continue to maintain ethical practices. Our Mission       To recognise the customer's right to Quality. sensitivity and professional conduct Quality orientation and pursuit of excellence Our Services      Project Management Digital Composition ePublishing Data Keyboarding/Extraction/Coding XML/HTML Conversion . Services.14 Our Vision “To maintain and be the acknowledged leader in printing through consistent improvement in quality”. Timely Delivery & Cost. personal conscience framework To encourage individual growth to fullest potential To maintain high degree of efficiency and maintain international standards Quality through people and technology Core Values     Discipline and respect for commitment Ownership of organization's goals and interests.

Content layout for print publications in Quark and Indesign platforms with incorporation of design elements based on specifications. This includes crystallization of requirements. motion pictures or screen display. • Secure FTP site for transfer of content.15 What we actually do at Intec? 1. • Scalability without infrastructural investment. Our project managers manage your entire digital production process. • Constant monitoring of processes by trained professionals and prompt action in case of difficulties. PROJECT MANAGEMENT A complete service would normally mean utilization of one or a combination of the services offered. . typically for print. direct and follow-up on production related queries with concerned persons till resolved in-house or externally. DIGITAL COMPOSITION Digital compositing is the process of digitally assembling multiple images to make a final image. first proof. consolidate. • Single point communications interface backed up with strong management production skills. • Data backup and storage minimising loss due to equipment failure 2. • Reduction of recurring overheads. we convert the content as per layout specifications and generate the digital layout using the Quark OR Indesign layout tools. incorporation of corrections. creating castoffs. It is the evolution into the digital realm of optical film compositing. For all such requirements we dedicate one or more project managers to your service who take care of the day to day demands and ensure that you receive the agreed deliverable(s) on time. Once we are provided with the layout specifications and content in any digital or physical format. editorial revises are the elements of this service. Any concerns and difficulties are promptly announced and a resolution agreed avoiding last minute set backs. Advantages for you : • Peace of mind. A agreed MIS format(s) and reporting schedule ensures that you “the customer” is always kept informed and updated with the status of your project. Our graphical design team has expertise in reproducing provided graphics to meet requirements of print production and also develop new graphics from concepts and sketches. agree production schedules with respective departments keeping in mind the overall project completion schedule.

scientific. Advantages for you : • Full service typesetting service. • Quick turnaround times. • Competitive pricing with volume based discounts. • Emphasis on adherence to specifications . Flame & Inferno Autodesk Smoke Autodesk Softimage Autodesk Toxik Aviary Peacock Blender Kodak Cineon CompTime Industrial Light & Magic Foundry Nuke FXHome CompositeLab Pro Industrial Light & Magic's proprietary Saber Jahshaka OpenShot Video Editor Pinnacle Commotion . Production of STM books and Journals where composition of graphics. • Simple and error free conversion to eBooks and other digital formats from typeset work. We are fast moving towards implementation of XML-First work-flows for our composition processes enabling content to be produced for print and digital media with minimal re-work. • In-house Proof Read and Quality Checking to minimise possibly of errors. Digital compositing systems • • • • • • • • • • • • • • • • • • Adobe After Effects eyeon Fusion Apple Shake Autodesk Combustion Autodesk Flint. Our in-house Proof Reading and Quality Control teams work on outputs at different stages in he production process ensuring that specifications are correctly interpreted and implemented the first time reducing re-work and optimizing efficiency. mathematical formulae with complex text layouts is handled by our teams with the required skill and diligence.16 We have worked with reputed publishers in composition of trade fiction and non fiction books and have developed production processes where quality and quick turnaround cycles are emphasized meeting demands of the trade.

While the term "electronic publishing" is primarily used today to refer to the current offerings of online and web-based publishers.17 • SideFX Houdini Halo • Silicon Grail Rayz and Chalice 3. distribution. the role of the journal in disseminating the latest research has largely been replaced by preprint repositories such as arXiv. EPUBLISHING Electronic publishing or ePublishing includes the digital publication of e-books and electronic articles. as well as technical and reference publications relied on by mobile users and others without reliable and high speed access to a network. After an article is submitted to a journal for consideration.org. scholarly journals still play an important role in quality control and establishing scientific credit. A number of journals have. Electronic publishing is increasingly popular in works of fiction as well as with scientific articles. Electronic publishers are able to provide quick gratification for late-night readers. the electronic materials uploaded to preprint repositories are still intended for eventual publication in a peer-reviewed journal. In some fields such as astronomy and some parts of physics. the term has a history of being used to describe the development of new forms of production. while retaining their peer review process. established electronic versions or even moved entirely to electronic publication. rendering journals a less than ideal format for disseminating current research. In many instances. there are many non network electronic publications such as . Although distribution via the Internet (also known as online publishing or web publishing when in the form of a website) is nowadays strongly associated with electronic publishing. and the development of digital libraries and catalogues. Electronic publishing has become common in scientific publishing where it has been argued that peer-reviewed scientific journals are in the process of being replaced by electronic publishing. and books by new authors that would be unlikely to be profitable for traditional publishers. books that customers might not be able to find in standard book retailers (erotica is especially popular in eBook format. and user . there are many non network electronic publications such as Encyclopedias on CD and DVDronic publishing. There is statistical evidence that electronic publishing provides wider dissemination. However. there can be a delay ranging from several months to more than two years before it is published in a journal.

Application files and Hardcopies we extract and convert the content into ePub files ready for upload to online book stores. Working from inputs like Image PDF files. . elearning. ePublishing is fast establishing itself as the future media for publishing content.18 interaction in regard to computer-based production of text and other interactive media. Text PDF files. eContent. Intec has been one of the foremost companies establishing itself as an service provide in this domain. We provide ePub conversion facilities for content already published or new publications. ePub. are the the buzz words in today's publishing industry. Examples Electronic versions of traditional media: • • • • • CD-ROM E-book Electronic journal Online newspaper Online magazine File sharing Podcast Collaborative software Blog Online advertising Open access (publishing) Pay-Per-View Print on demand Subscriptions Self-publishing Non-Subsidy Publishing New media: • • • • • • • • • • • Business models Technology vendors • Eastgate Systems • eMeta Corporation • InformIT • Ingenta • Mygazines • Safari Books Online • Zmags eBooks.

Data capture is a kind of data input in which there is no data entry.19 Our ePub conversions ensure that the original layout of the printed matter is followed as closely as possible in the eBook. or stylus. One of the devices involved in data capture includes supermarket checkouts equipped with barcode readers. This combined with our Typesetting and XML services can provide a very cost effective package for digitalizing all your past present and future publications. through which credit card transactions are submitted and validated. the customer’s own identification number. We are currently doing ePub conversions for many prestigious publishers in the UK for backlists as well as to be published titles and have done projects with publishers in French and Russian Languages. A point-of-sale (POS) terminal. In data entry. keypad. the information will not be retrievable. with speech recognition software. touch screen. mobi. Advantages for you : • Conversion from multiple formats. Palm(PML) etc. data is collected in conjunction with a separate activity. or alternatively. If the bank responds that the funds . • High accuracy in converted content. • Competitive pricing with volume based discounts. DATA KEYBOARDING/ EXTRACTION/ CODING What is Data Capturing? Data input can happen in several ways. also all the content is correctly captured in the eBook with elimination conversion errors which are common. This information often includes an account number. • Validations done as per international standards. 4. Barcode readers are electronic devices that use a laser beam to scan a barcode. data is placed in chosen fields of a database by a human agent using a device such as a mouse. ATMs can also read this information. reads the bank name and customer account number of a card swiped through a magnetic stripe reader. and other information. also called card swipe machines. and credit cards. charge. • eBook layout is as near as possible to print layout. Magnetic stripe readers. If the magnetic stripe is damaged or exposed to a strong magnetic or electrical field. We provide content conversion into multiple eBook formats such as ePub. One way is as the result of data entry. These readers are categorized as non-contact automatic data capture devices. Instead. keyboard. collect the information stored in the magnetic material that is found on bank. • Quick turnaround times. They need to be within a few inches of the material they are scanning to read it.

This process ensures a quality in terms of accuracy of more the 99. we scan it into a digital format. Radio frequency identification (RFID) is a data capture technology in which identification of items is done through transponders that are attached to them.995% • Incorporation of handwritten editorial correction in manuscript. Advantages for you : • Multiple input formats including hardcopies. • Competitive pricing with volume based discounts. A strict quality check for the content makes sure that the desired quality levels are maintained. XHTML) or Database formats as per the customers specifications using customized text converts which are developed by our software support team keeping in mind the specific requirements of every individual customer. • Files supplied tagged to specifications for Word. The captured content can now be converted into ASCII Text. German and other languages in the Roman script. • High Accuracy 99. Quark. Forms. German. XML. Our processes are scalable on short notice and we can process large and deliver large volumes on a daily basis consistently. Keyboarding. Tagged Text (XML. • Quick turnaround times. It is also used to preserve documents in an electronic format without having to re-enter data by hand. finishing the transaction with a printed receipt. Once provided with the content. Indesign and other proprietary formats. Then our custom developed “Double Keyboarding” process is put into practice. Its function is to passively respond with a repetition of the original signal or a coded recognition signal when struck by an initiating signal. A transponder is a type of radio-relay equipment that is passive. the POS terminal transfers the approved amount to the account of the seller. • English.995% irrespective of the nature of content. which is one of their values. Questionnaires even with handwritten content. and OCR methodologies. Physical formats that we handle are Printed Books. XHTML. Data capturing means converting data in physical formats to digital formats with a high degree of accuracy by means of Scanning. French and other European languages supported. Optical character recognition (OCR) involves the conversion of a digitized image of text created in print or handwritten to characters that are recognizable by word-processing programs.20 are available. . Intec provides expertise and custom solutions in this domain for in English as well as French. RFIDs work from greater distances than barcode readers can.

in emailed resumes. . scanned text. previous work experience. For example you can have a PDF file with content but it can only be viewed or printed but cannot be reproduced/reused digitally in any other format. and with years of experience in this trade we have fine tuned this process in combination of a cleaning exercise and remove any errors that are common with OCR extraction.21 What is Data Extraction? Data extraction is the act or process of retrieving (binary) data out of (usually unstructured or poorly structured) data sources for further data processing or data storage (data migration). • Using text analytics to attempt to understand the text and link it to other information Data extraction means conversion of non editable data in digital formats to editable digital formats. spool files etc. Today's electronic devices will usually present a electrical connector (e.g. Extracting data from these unstructured sources has grown into a considerable technical challenge where as historically data extraction has had to deal with changes in physical hardware formats. Usually. emails. mainframe reports.g. USB) through which 'raw data' can be streamed into a personal computer. Depending on the requirement we utilize OCR tools to extract the text. eg Education might be found under Education/Qualification/Courses. Typical unstructured data sources include web pages. PDFs. like measuring or recording devices. documents. The import into the intermediate extracting system is thus usually followed by data transformation and possibly the addition of metadata prior to export to another stage in the data workflow. records in a report and their associated data from headers and footers. The act of adding structure to unstructured data takes a number of forms • Using text pattern matching also known as Regular expression to identify small or large-scale structure e.g. Intec provides the Data Extraction service where we convert data in non editable formats for reproduction and reuse in other applications. This growing process of data extraction from the web is referred to as Web scraping. • Using a table-based approach to identify common sections within a limited domain e. qualifications etc using a standard set of commonly used headings (these would differ from language to language). identifying skills. the term data extraction is applied when (experimental) data is first imported into a computer from primary sources. and from different software formats. the majority of current data extraction deals with extracting data from these unstructured data sources.


This accurately extracted data is then sent for tagging and conversion to achieve the desired output. We have many clients who are currently utilizing this process to convert large volumes of back list titles into current eBook formats like ePub, mobi. This is in available in English, French, German and other European languages. Advantages for you : • Multiple input formats like Text PDF, Scanned PDF, Application files etc. • High Accuracy 99.95% • Files supplied tagged to specifications for Word, XML, XHTML, Quark, Indesign and other proprietary formats. • Quick turnaround times. • Competitive pricing with volume based discounts. • English, German, French and other European languages supported.


XML/HTML CONVERSION XML/XHTML are great tools for digital display, distribution and storage of

data. Having your content in a professionally developed XML container gives you the freedom to re-purpose it into many digital formats without much re-work, content can be updated as and when desired without begin having to take professional help. It is now a simple task to pass on this content for further processing in digital OR print formats. We provide complete solutions including design and development of XML DTD's and Schema specifically for your content and code and validate given content with specified XM L DTD / Schema to transform you content in to wellformed XML. This content can be further converted to XHTML with CSS which is commonly used for displaying content on the web and production of many eBooks formats like ePub and mobi. Advantages for you : • Design and development of customized DTD / Schema • Expert conversion and tagging services. • Strict validation and Quality Check for converted data. • Quick turnaround times. • Competitive pricing with volume based discounts. • English, German, French and other European languages supported.



The data after collection is to be processed and analyzed in accordance with the outline and down for the purpose at the time of developing research plan. Technically speaking, processing implies editing, coding, classification and tabulation of collected data so that they are amenable to analysis. The term analysis refers to the computation of certain measures along with searching for pattern groups. Thus in the process of analysis, relationship or difference should be subjected to statistical tests of significance to determine with what validity data can be said to indicate any conclusions. The analysis of data in a general way involves a number of closely related operations, which are performed with the purpose of summarizing the collected data and organizing them in such a manner that they answer the research questions. In this study the researcher followed above process carefully and it is presented in this chapter


Table 4.1 – To know the department in which employees are belongs to

SI. N o . 1. 2. Data Processing Quality Control & Proof Reading 3. 4. E-Publishing Quark Total 35 10 100 35 10 100 30 25 30 25 Department No. of Respondents Percentage

Source: survey data

Inference: From the above table it shows that 35% of employees are belongs to E-Publishing department.


26 Table 4. 4. of Respondents 13 30 34 23 100 Percentage 13 30 34 23 100 Source: survey data Inference: From the above table it shows that 34% of the employees have 4 – 6 years experience. 2. 3. . 1. Work Experience Below 2 years 2 – 4 years 4 – 6 years Above 6 years Total No.2 – To know working experience of the employees SI. No.


2. 1. Working Environment Excellent Good Fair Poor Very Poor Total No. 3.28 Table 4. . 5. 4. No. of Respondents 12 57 28 3 0 100 Percentage 12 57 28 3 0 100 Source: survey data Inference: From the above table it shows that 57% of the employees were feeling good about the working environment.3 – To know the physical working environment SI.


30 Table 4. . 1. No. 5. 3.4 – To know the satisfaction level of employees towards the nonmonitory benefits Non-Monitory Benefits offered to Employees Highly satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Total SI. 2. 4. No. of Respondents 14 54 25 5 2 100 Percentage 14 54 25 5 2 100 Source: survey data Inference: From the above table it shows that 54% of the employees were satisfied towards the non-monitory benefits.


of Respondents 20 45 12 Percentage 20 45 12 4. 2. Amount of Work Highly satisfied Satisfied Neither Satisfied nor Dissatisfied No.5 – To know the satisfaction level of respondents towards the work assigned SI.32 Table 4. 3. 1. Dissatisfied Highly Dissatisfied Total 18 6 100 18 6 100 Source: survey data Inference: From the above table it shows that 45% of the respondents were satisfied towards the work assigned. No. 5. .


No. 3. . 1. Dissatisfied Highly Dissatisfied Total 10 0 100 10 0 100 Source: survey data Inference: From the above table it shows that 56% of the employees were satisfied with the opinion about the carrier development programme in their organisation. 2. of Respondents 12 56 22 Percentage 12 56 22 4. Career Development Highly satisfied Satisfied Neither Satisfied nor Dissatisfied No. 5.6 – Opinion about the career development programme in their organisation SI.34 Table 4.


of Respondents 20 66 11 Percentage 20 66 11 4. 2. 1. 5. .36 Table 4. Dissatisfied Highly Dissatisfied Total 3 0 100 3 0 100 Source: survey data Inference: From the above table it shows that 66% of the employees were satisfied with the cooperation of co-workers. Co-operation of Workers Highly satisfied Satisfied Neither Satisfied nor Dissatisfied No. 3.7 – To know the cooperation of co-workers SI. No.


of Respondents 26 51 17 6 0 100 Percentage 26 51 17 6 0 100 Source: survey data Inference: From the above table it shows that 51% of the employees were satisfied with the top management. . 1.38 Table 4.8 – To know the satisfaction of Respondents with top management SI. 3. 3. No. Satisfaction with Top Management Highly satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Total No. 4. 2.


of Respondents Percentage 12 67 14 4. . 1. 5. 3. No.9 – To know the satisfaction of Respondents with their subordinates SI. Dissatisfied Highly Dissatisfied Total 7 0 100 7 0 100 Source: survey data Inference: From the above table it shows that 67% of the employees were satisfied with their subordinates. Satisfaction with Subordinates Highly satisfied Satisfied Neither Satisfied nor Dissatisfied 12 67 14 No.40 Table 4. 2.


2. 3. 5. Highly satisfied Satisfied Neither Satisfied nor Dissatisfied 22 56 16 22 56 16 4. Job Satisfaction No. Dissatisfied Highly Dissatisfied Total 7 0 100 7 0 100 Source: survey data Inference: From the above table it shows that 56% of the employees were satisfied with their job. .10 – To know the level of satisfaction regarding nature of job SI. No. of Respondents Percentage 1.42 Table 4.


.11 – To know whether there is any job pressure in their work SI.44 Table 4. No. of Respondents 72 28 100 Percentage 72 28 100 Source: survey data Inference: From the above table it shows that 72% of employees said there is job pressure in their work. 2. 1. Yes No Total Job Pressure No.


No. 4. . of Respondents 12 52 28 6 2 100 Percentage 12 52 28 6 2 100 Source: survey data Inference: From the above table it shows that 52% of employees agreed regarding opportunity provided by the organisation in developing skills & talents. Development of Skills and Talents Highly Agree Agree Neither Agree nor Disagree Disagree Highly Disagree Total No. 5.12 – To know the opinion regarding opportunity provided by the organisation in developing skills & talents SI. 2. 3.46 Table 4. 1.


48 Table 4. 5 Dissatisfied Highly Dissatisfied Total 5 0 100 5 0 100 9 57 29 9 57 29 Percentage Source: survey data Inference: From the above table it shows that 57% of the employees were satisfied with the welfare facilities provided by the management. 3. No. . Welfare Facilities No.13 – To know the satisfaction level of welfare facilities provided by the management SI. 2. of Respondents 1. Highly satisfied Satisfied Neither Satisfied nor Dissatisfied 4.


2.14 – To know the employee satisfaction towards the salary SI. Payment Satisfaction Yes No Total No.50 Table 4. No. of Respondents 67 33 100 Percentage 67 33 100 Source: survey data Inference: From the above table it shows that 67% of the employees were satisfied with their salary. . 1.


15 – To know the employees willingness to continue SI. . 2. No. 1.52 Table 4. of Respondents 59 41 100 Percentage 59 41 100 Source: survey data Inference: From the above table it shows that 59% of the employees were willing to continue in this organisation. Willingness to Work Yes No Total No.


54 Table 4. Company’s Policy and Practices 1. 3. of Respondents Percentage Source: survey data Inference: From the above table it shows that 47% of the employees were feels good about the company policy and practices. No. . 2.16 – To know the opinion about company’s policy and practices SI. 5. Excellent Very Good Good Bad Very Bad Total 13 23 47 12 5 100 13 23 47 12 5 100 No. 4.


of Respondents 14 57 20 SI. . Dissatisfied Highly Dissatisfied Total 7 2 100 7 2 100 Source: survey data Inference: From the above table it shows that 57% of the employees were satisfied about the company’s promotion policy. 1.17 – To know the company’s promotion policy No. Company’s Promotion Policy Highly Satisfied Satisfied Neither Satisfied nor Dissatisfied Percentage 14 57 20 3. 4. 3. No. 2.56 Table 4.


of Respondents 22 30 29 SI. 3. Dissatisfied Highly Dissatisfied Total 12 7 100 12 7 100 Source: survey data Inference: From the above table it shows that 30% of the employees were satisfied in their over all job satisfaction. 2.18 – To know the overall job satisfaction No. No.58 Table 4. . 5. Overall Job Satisfaction Highly Satisfied Satisfied Neither Satisfied nor Dissatisfied Percentage 22 30 29 4. 1.


60 CHI-SQUARE METHOD The chi square test is one of the simplest and most widely used nonparametric tests in statistical work. As a non-parametric test it can be used to determine if categorical data shows dependency or the two classifications are independent. χ²= ∑ (O-E) ² / E i =1 Where. n Chi square. It can also be used to make comparisons between theoretical population and actual data when categories are used. O= observed frequency E= expected frequency .

61 OBSERVED FREQUENCY Table 4.19 shows the relationship between the department and the job satisfaction Over All Job Satisfaction Highly Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Sub Total Data Processing Quality Control & Proof Reading EPublishing Quark 5 6 14 3 2 30 6 8 6 3 2 25 9 13 7 4 2 35 2 3 2 2 1 10 Sub Total 22 30 29 12 7 100 .

.62 EXPECTED FREQUENCY Over All Job Satisfaction Highly Satisfi ed Data Processing Quality Control & Proof Reading E-Publishing Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Highly Dissatisfied Sub Total 7 5 8 8 9 7 4 3 2 2 30 25 8 2 22 11 3 30 10 3 29 4 1 12 2 1 7 35 10 100 Quark Sub Total Null Hypothesis (Ho) There is no significant difference between the department and the job satisfaction. Alternative Hypothesis (Ho) There is significant difference between the department and the job satisfaction.

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