Employee Satisfaction Survey September 1998 Edward A.

Feaver, Secretary

This report is dedicated to the memory of our friend and colleague Paul L. Field, Jr. October 24, 1936-October 5, 1998 Office of Human Resources Development Room 106, Building 1 1317 Winewood Blvd. Tallahassee, FL 32399-0001 and Office of Standards and Evaluation Room 306, Building 1 1317 Winewood Blvd. Tallahassee, FL 32399-0001

For additional copies of this report, please visit our publications website at: http://www.dcf.state.fl.us/~os/osevmain/pubs.htm

...... ............. ..33 A: Employee Survey ..... .DEPARTMENT OF CHILDREN & FAMILIES TABLE OF CONTENTS Executive Summary............. ........................ ....... .......................... ......... . .. .. ................ .. .................... ........... ... ........ .................................................... .................... . .................. .................... .... .. ... ... ................ ...... ...... .. .......35 B: Methodology.. .....17 Institutions . ..... ..........31 Appendices .. ...... ............... .. ..... .... .. ........................ . ... .. .. . .......... ......... ...... ............ ....... ..........26 Improvement Strategies.....7 Statewide ....... .... ... .... ....... ........... ............................. ...... .... ....................... ........... ....... ............................. .................... ............ ....7 Districts......... ............. ........... .40 Page 7 1998 Report of Employee Satisfaction Survey ......... ............................... .. . .....37 C: Workgroup Member List............. ........ ....... ..................... ....................... ............ .................5 Survey Results...................... ..... .... .......................... .................... .. . . ....3 Introduction . ..... .. .............. ......................... .... .......... ..... ............................................... ......... ... ........ . .. ...... .....

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The intent was for every department employee to have an opportunity to respond anonymously to the survey. To accomplish this mission. A total of 27. Districts and institutions are encouraged to investigate problem areas and develop strategies for improvement. Although four institutions exceeded 70%. Unhappy and disgruntled employees do not produce quality results. the department must maintain a workforce that is well-trained.DEPARTMENT OF CHILDREN & FAMILIES EXECUTIVE SUMMARY The Department of Children and Families’mission is to work in partnership with local communities to help people be self-sufficient and live in stable families and communities.5% to a low of 55. The results of the survey will serve as the FY 97-98 baseline data for improvement efforts focused on employee satisfaction. District 8. Statement 20 was a roll-up item which asked the employee to rate his or her overall job satisfaction. District and Central Office respondents reported a range of overall satisfaction rates from a high of 74. 10. the department selected a 70% satisfaction rate as its target. with the 74. It is clear that the department cannot hope to fully attain its goals and mission with a workforce that has a high degree of dissatisfaction.740 were returned for a statewide response rate of 38%. safety and communication. personal growth. The one-page survey instrument included 20 statements to be rated on a fivepoint scale.8%. Analysis of low levels of satisfaction expressed through this survey can be useful in quality improvement efforts. but some districts and institutions had response rates low enough that their results should be viewed with caution. was the only district to attain this level. competent and generally satisfied with its work environment on a daily basis. A statewide employee satisfaction survey was administered to each of the Department of Children and Families’employees. Of the surveys distributed. The survey was designed to measure satisfaction on a broad range of issues considered to be important to the department’ employees. only G.1998 strategic support objectives. Page 7 1998 Report of Employee Satisfaction Survey . s including employees’perceptions of how well the department is providing a work environment which encourages productivity. The survey results indicate numerous opportunities for the development of improvement strategies. Pierce Wood Memorial Hospital and North Florida Evaluation and Treatment Center had response rates above 30%.954 surveys were distributed statewide during March 1998. In developing its 1997 .5% rate. This response rate was generally good.

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and Central Office participated in the survey. well-being. personal growth.954 employees as a measure of employee satisfaction. which ensured that every employee received a survey form. including scale reliability. institutions. The employees receiving the survey responded to 20 statements that express their expectations of an agency that is centered on employee environment. safety and communication. All 15 districts. Appendix B provides detail on the methodology of the survey administration and data analysis. The survey was designed to assess employees’perceptions of how well the department is providing a work environment which encourages productivity. the results are presented with cautionary comments as appropriate. All employees received a survey along with their paychecks. Appendix C lists the members of the employee satisfaction development workgroup. An analysis of the results indicates good reliability of the instrument. The one-page survey instrument included 20 items to be rated on a five-point scale (Appendix A). The results of the survey will serve as the FY 97-98 baseline data for improvement efforts focused on employee satisfaction.DEPARTMENT OF CHILDREN & FAMILIES INTRODUCTION A statewide employee satisfaction survey was administered to each of the Department of Children and Families’27. and productivity. • • • • • • • • • • • • • • • • • • • • Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job The surveys were distributed statewide during March 1998. Page 7 1998 Report of Employee Satisfaction Survey . For districts and institutions with low response rates.

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1.642 369 22% S. 2. the 15 districts experienced a 48% return rate.575 577 22% G.DEPARTMENT OF CHILDREN & FAMILIES STATEWIDE SURVEY RESULTS Overall. Response Rates By District/Institution District/Institution # Distributed # Returned Response Rate District 1 720 532 74% District 2 930 645 69% District 3 670 483 72% District 4 1. employee response to the survey was good.812 592 21% District 12 486 212 44% District 13 621 309 50% District 14 687 430 63% District 15 406 250 62% Central Office 1. Fla. As a group.238 431 35% Florida State Hosp. State Hosp.740 38% Page 7 1998 Report of Employee Satisfaction Survey .954 10.E. State Hosp. The return rate for Central Office was 35%.Eval. Extremely low return rates tend to produce less reliable data.037 495 48% District 6 1. while the institutions attained a rate of 26%.316 536 41% District 7 1. The following chart provides a breakdown of the response rate for each district.223 541 44% N.Eval.117 465 42% District 5 1.013 174 17% Landmark 752 157 21% Total 27.055 68% District 8 877 568 65% District 9 725 294 41% District 10 1.FL.Pierce Wood 1.Fla. but there were significant variations in the rates. institution and the Central Office.Treatment 487 292 60% S. 907 179 20% N.552 1.021 353 35% District 11 2.761 512 29% Gulf Coast Center 965 208 22% Sunland-Marianna 1.Treatment 414 81 20% Tacachale 1.FL.

9 56.8 24.7 51.4 74.2 62.8 53.0 58.6 5 68.1 28.5 79.0 54.3 65.7 51.6 56.2 50.3 75. The shaded boxes represent the districts with the highest and lowest satisfaction percentages for each statement.2 36.9 56.0 82.4 57.9 65.1 53.4 52.4 43.8 90.2 CO 81.6 12 56.2 59.2 10 53.6 23.9 88.8 51.0 87.9 77.1 62.5 55.3 63.3 50.4 52.2 62.7 53.4 55.2 85.7 6 61.7 48.0 18.8 60.3 67.6 91.2 58.7 53.2 69.5 88.4 19.9 41.9 57.8 53.3 44.9 63.2 32.7 37.1 81.7 55.9 63.2 45.2 69.5 23.4 22.7 42.8 66.1 47.4 49.5 72.6 88.9 58.1 49.7 48.1 63.6 90.8 51.6 27.9 92.8 49.3 Highest Lowest Legend Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q 10 Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Q 11 Q 12 Q 13 Q 14 Q 15 Q 16 Q 17 Q 18 Q 19 Q 20 Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job Page 8 1998 Report of Employee Satisfaction Survey .7 56.2 83.0 58.2 54.8 52.9 38.3 53.1 67.7 35.0 40.6 68.8 77.4 71.5 57.1 52.5 56.6 88.4 61.5 46.6 4 66.6 57.6 58.7 56.9 43.5 71.1 53.3 41.0 65.9 36.2 81.2 54.8 62.8 74.1 43.3 88.8 90.5 52.6 52.1 13 75.1 64.1 45.9 67.3 35.3 64.3 15 71.3 87.8 86.3 57.7 49.7 53.5 9 52.0 91.9 59.6 66.6 51.6 58.6 82.2 68.9 57.9 77.7 60.4 44.3 45.8 86.9 84.8 79.3 90.740 survey responses.8 62.3 42.0 59.3 47.3 40.2 27.6 22. A benchmark of 70% was chosen as an overall statewide employee satisfaction target.4 53.7 53.7 48.5 58.1 60.6 44.0 59.6 57.0 8 65.3 74.2 67.3 58.1 64.1 72.1 87.6 44. Survey Questions 1 through 20: Percent Satisfied by Districts Districts Q 1 Q 2 Q 3 Q 4 Q 5 Q 6 Q 7 Q 8 Q 9 Q 10 Q 11 Q 12 Q 13 Q 14 Q 15 Q 16 Q 17 Q 18 Q 19 Q 20 1 63.0 89.2 37. the chart reflects the percent satisfied for each of the 20 survey statements.9 77.4 38.0 56.7 39.5 67.1 41.3 73.9 64.6 50.8 63.1 90.0 59.9 3 65.2 54.1 64.2 62.3 84.5 53.0 53.6 82.9 89.9 48.6 88.6 14 56.1 40.2 61.7 59.3 61.0 53.3 74.5 80.4 86.3 42.0 69.6 45.3 67.9 43.8 43.2 63.9 37.0 57.1 19.6 53.9 85.9 34.9 61.6 75.1 75.4 32.8 65.2 69.6 65.6 48.9 84.4 86.9 83.3 42.7 82.8 53.9 57.2 61.4 55.9 76.4 67.2 63.5 66.7 78.9 54.7 85.5 84.2 39.9 87.4 77.1 39.6 43.7 66.5 88.5 58.6 67.6 55.3 50.2 54.7 42.9 58.5 66.3 7 56.1 43.4 40.DEPARTMENT OF CHILDREN & FAMILIES Overall Employee Satisfaction Based on the 10.1 80.8 68.7 64.3 68.7 35.6 49.9 35.2 55.7 2 72.2 71.3 60.2 24.2 51.3 55.7 51.3 52.1 36.8 80.9 82.2 21.5 73.5 35.3 57. The percentages in the chart are based on the number of employees who indicated that they either “ strongly agree” or “ agree” with the statement.6 57.8 11 54.0 72.6 37.1 84.0 82.8 58.0 57.5 66.9 68.0 30.6 51.9 40.1 40.8 55.5 58.7 44.6 42.2 34.9 55.5 85.6 52.0 29.6 45.8 84.1 72.4 57.7 64.2 48.7 61.7 49.4 59.9 38.

9% 44.4% 50.0% 67.5% Sunland Marianna Landmark 77.3% 46.8% 56.9% 41.7% 76.3% 75.1% 73.3% 37.7% 62.7% 69.8% 62.7% 52.3% 70.4% 52.0% 30.0% 34.7% 58.3% 24.7% 65.0% 52.4% 57.6% 91.8% 80.7% 85.1% 74.8% 63.8% 61.3% 68.3% 45.8% 35.0% 78.0% 76.9% 51.9% 45.1% 67.9% 33.8% 49.3% 66.9% 32.9% 54.0% 40.1% 46. Pierce Wood 52.6% 64.0% 50.0% 69.0% 66.2% 78.9% 42.7% 87.1% 82.5% 79.3% 70.6% 40.2% 73.1% 46.0% 82.1% 80.1% 54.5% 79.3% 62.2% 86.7% 77.2% 71.7% 39.2% 32.6% 52.9% 28.4% 79.9% 86.7% 78.6% 75.5% 66.2% 56.0% 49.3% 83.8% 56.9% 86.0% 69.2% 83.7% 59.7% 69.4% 65.7% 69.6% 76.8% 63.3% 66.9% 63.3% 39.4% 80.7% 53.7% 47.5% 81.0% 77.3% 86.1% 46.2% 51.9% 71.2% 85.5% 54.1% 48.4% 61.0% 73.2% 67.9% 88.0% 71.5% 60.0% 49.7% 64.1% 40.5% 59.0% 59.5% 65.4% 63.2% 62.8% 85.1% 58.7% 76.7% 51.3% 70.9% 62.9% 42.6% 57.9% 86.0% 47.4% 31.DEPARTMENT OF CHILDREN & FAMILIES Survey Questions 1 through 20: Percent Satisfied by Institutions Florida State Hospital Q 1 Q 2 Q 3 Q 4 Q 5 Q 6 Q 7 Q 8 Q 9 Q 10 Q 11 Q 12 Q 13 Q 14 Q 15 Q 16 Q 17 Q 18 Q 19 Q 20 64.3% 67.9% 44.9% 49.7% 63.1% 64.7% 61.2% 64.4% 49.7% 56.0% 68.7% 44.0% 82.2% NEFSH SFSH NFETC SFETC Tacachale Gulf Coast Center 75.2% 56.5% 54.2% 55.7% 69.8% 64.0% 62.1% 86.7% 69.6% 48.7% 75.4% 63.4% 70.7% 84.4% 55.5% 72.9% 53.3% 52.5% 59.1% 52.8% 52.1% 76.5% 89.1% 57.8% 41.1% 39.5% 76.6% 60.6% 63.2% 76.2% 35.3% Highest Lowest Legend Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q 10 Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Q 11 Q 12 Q 13 Q 14 Q 15 Q 16 Q 17 Q 18 Q 19 Q 20 Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job Page 7 1998 Report of Employee Satisfaction Survey .0% 62.2% 74.5% 66.0% 55.3% G.7% 84.5% 30.8% 50.7% 60.6% 61.5% 55.8% 66.7% 70.9% 78.2% 78.9% 62.6% 30.6% 36.5% 45.8% 68.1% 62.7% 72.5% 40.5% 57.1% 26.3% 51.7% 84.5% 54.

DEPARTMENT OF CHILDREN & FAMILIES Statewide Satisfaction . 50% working with co-workers. there are clearly many improvement opportunities available to all districts. With 75% of the statements failing to attain the target level of satisfaction. fair 40% treatment by one’ supervisor s 30% and work hours. promotional 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 opportunities and the retirement Statement package. 70% 70% The highest responses related 60% to supervisor expectations. The responses 20% which expressed the lowest levels of satisfaction were 10% related to salary.By Statement Only four statements exceeded the statewide target of 70% of 80% employees being in agreement.740 Statewide Target = 70% 90% 100% Legend Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q 10 Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Q 11 Q 12 Q 13 Q 14 Q 15 Q 16 Q 17 Q 18 Q 19 Q 20 Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job Page 10 1998 Report of Employee Satisfaction Survey . n=10. institutions and the Central Office.

6. 4. 14.1% 55. 12. 13.8% 87.4% 48. 9.” I Seventy-three percent of the males felt safe at work.740 72.2% 39.9% 61.2% 79.9% 27.912 females and 2.3% 64. 16.8% 7. Approximately 3% of respondents did not indicate a gender.9% 52.7% 65. 17. 19. These numbers represent 73.1% respectively.8% 78. 2.8% 61.9% 58.0% 56.1% 44. 7.4% 86.DEPARTMENT OF CHILDREN & FAMILIES Survey Participation by Gender Of those who responded to the survey.0% 67.9% 56.9% 65.6% 56.4% 46.782 males identified their gender.7% 65.6% 67.1% 65.782 Female 62. 20.9% 57. “ feel Safe At Work. 10.6% 79.8% 80.1% 86.9% 48.5% 58.0% 53.0% 65.0% 27.1% 62. Survey Statements 1 through 20: Satisfaction by Gender Statement Overall Male 1.4% 56.6% 55. 8.7% 58. 18. while only 62% of females felt safe at work.7% 10.3% 61. Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job 64.6% 30.7% 80.2% 56.3% 58.6% and 23.8% 41. A variety of circumstances could account for why individual employees disagreed with this statement and a more detailed inquiry at the district level may identify specific opportunities for improvement. The greatest disparity between female respondents and male respondents was with statement #1. 7.9% 87.0% 43.8% 49.2% 81. 15.3% 59.3% 2. 11.4% 58.6% 55.3% 60.6% 87.1% 86.8% 47.7% 55.4% 40.7% 37. The gender makeup of the department as a whole is 69% female and 31% male. 3.912 Number of Surveys Returned Page 7 1998 Report of Employee Satisfaction Survey . 5.

low response rates reduce 10% the confidence level of the data’ s 0% reliability. Northeast Florida State FSH G. District 3 was next at 69. Pierce Wood Memorial Hospital (GPW) 3. As can readily be seen.650 Statewide Target = 70% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 CO Statement #20 “ am satisfied with I my job” was the roll-up statement which summarized the overall satisfaction of the employee.FSH NFETC SFETC Tacacha Gulf Sunland Landma Wood Coast Hospital. exceeded 30%. G. North Florida Evaluation & Treatment Center (NFETC) 6. The accompanying chart indicates job satisfaction throughout the state and corresponds to the shaded map on page 15. Pierce Wood Memorial Hospital with response rates of 60% and 44% respectively. Gulf Coast Center (GCC) 9. South Florida Evaluation & Treatment Center (SFETC) 7. N.090 Statewide Target = 70% 90% * 1. only District 8 exceeded the first year target of 70%.6% District Statement #20 "I Am Satisfied With My Job" By Institution Overall employee satisfaction among employees at the 80% department’ institutions reflected a s 70% 70% somewhat better result. Northeast Florida State Hospital (NEFSH) 4.FSH S.DEPARTMENT OF CHILDREN & FAMILIES Statement #20 "I Am Satisfied With My Job" By District 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 70% n=7.Landmark Learning Center (LLC) . South Florida State Hospital (SFSH) 5. Florida State Hospital (FSH) 2. but of these. Tacachale and Sunland-Marianna all exceeded the 70% target.P. but readers 60% of the survey should be cautioned 50% that eight of the 10 institutions* had 40% response rates below 30%. As 30% noted in the introduction to this 20% report. North Florida Evaluation & Institution Treatment Center. only North Florida Evaluation & Treatment Center and G. Tacachale (TCLE) 8. Sunland at Marianna (SAM) 10. 100% n=3.

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Eight districts and the Central Office were more than five percentage points below the target. 13. “ am Satisfied With My Job” among I each of the 15 districts. Six districts.5% in District 8 to a low of 55.8% in District 10. and 15) were within five percentage points of the 70% target.7%. 4. 6. The degree of overall satisfaction ranged from a high of 74. Statement #20: "I Am Satisfied With My Job" By District Page 7 1998 Report of Employee Satisfaction Survey . (Districts 2. The overall percentage among the 15 districts and Central Office was 63.DEPARTMENT OF CHILDREN & FAMILIES The map compares statement # 20. 3.

Survey Statements 1 through 20: Percent Satisfied by Length of Service Questions 1. 15.2% 39.1% 80.2% 36.0% 87.2% 54.9% 34. Districts and the department as a whole may want to examine these results relative to employee turnover rates.5% 61. 9.4% 39.7% 86.7% 45.3% 64.7% 58.4% 73.5% 51.7% 55.9% 65.2% 75.0% 52.1% 31. 5.4% 75. 2.1% 67. 3.0% 65.8% 66.5% 23.8% 49.2% 66.2% 63. In this length of service range.9% 61.2% 45. 20. the percentage of satisfied employees increased steadily after the 10 year level was reached. For every statement.2% 55.0% 86.6% 42.0% 27.4% 43.9% 70.8% 60.3% 81.608 Number of Surveys Returned Page 14 1998 Report of Employee Satisfaction Survey .5% 52.4% 56.4% 85.5% 86.1% 65.0% 57.0% 63.0% 78.2% 56.249 11-20 Years 64.8% 72.6% 55.7% 10.2% 62. 14. 8.1% 56.3% 42.0% 71.8% 87.4% 22.5% 58.8% 89.3% 58.7% 59. Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job Overall 64. 17.8% 87.4% 79. 4.4% 59.0% 67.3% 61.043 1-2 Years 62.4% 89.1% 57. 10. 7.0% 43. 12.7% 1. 13.8% 35.9% 36.0% 86.9% 79.6% 68.7% 78.2% 40.8% 63.004 3-5 Years 59.8% 47.7% 54.8% 43. 19.6% 55.1% 63.6% 67.8% 62.4% 62.740 <1 Year 76.276 > 20 Years 71. the percentage of employee satisfaction was below the overall percentage on every one of the 20 survey statements.7% 55.7% 45.399 6-10 Years 61.1% 52.9% 52.9% 86.2% 56.4% 2.7% 2. The survey indicates that employees whose service exceeds 10 years are more satisfied with their employment.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction by Length of Service The data in the following chart suggest that employee discontent reaches its peak in years three through five.9% 57.6% 65.2% 61.2% 51.2% 79.9% 62.7% 81.0% 1. 11.5% 1.0% 59.0% 43.3% 52.7% 25. For most statements.4% 54.2% 63.5% 78.3% 61.9% 60.8% 51. 6.6% 56.7% 64.1% 86.7% 44.0% 58.3% 88.9% 69.3% 83.4% 60.3% 68.9% 54.9% 56.0% 76.7% 80.3% 90.9% 61.2% 37.8% 60.6% 53.2% 63.5% 2.7% 80. employees with over 20 years of service were more satisfied than employees in the six to 10 year category.9% 48.6% 58. 16.8% 49.1% 87.2% 62.5% 65.1% 55. 18.

3% 70.4% 53. 12.9% 92.7% 55. 6. For the statement.033 Number of Responses Page 7 1998 Report of Employee Satisfaction Survey .0% 53.6% 60.9% 62. 5.9% 43. 9.2% 71.9% 58.0% 63.6% 84. 13.5% 86. As a group.8% 54.4% 47.0% 72.8% 62.4% 55.8% 32.1% 48.5% 57.9% 73.6% 42. 8.8% 68.4% 71.” less than one in four of this category either agreed or strongly agreed. 19.2% 77.9% 60.1% 61.7% 69. the Professional category demonstrated the lowest percentage relative to overall job satisfaction. 11. 3.2% 38.3% 71. 17. “ am paid based on I my responsibility and performance.8% 83.8% 92. 14.8% 69.0% 67. 4.7% 53.1% 79.0% 56.2% 79.2% 44.3% 64.5% 85.3% 2.5% 62.4% 88.3% 83.3% 67. The following chart shows the percentage of satisfaction for each position category.2% 75. Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job Official/ Admin.1% 65. As a group.2% 429 65.7% 53.7% 45.7% 54.4% 156 Prof. Some categories did not produce enough responses to be significant and were combined with other categories as illustrated in the chart below.7% 83.5% 41. Tech/Sec /Para 60.5% 84. 85.7% 57.940 Skilled/ Service 72.4% 58.7% 78.8% 48.7% 71. 16. 18.8% 54. 2.4% 65.4% 83.0% 46.113 Office/ Clerical 63.5% 48.1% 83.5% 45.6% 1.7% 6.9% 64. 15. 10.5% 66. 7.9% 78. Survey Statements 1 through 20: Percent Satisfaction by Position Statement 1.0% 24. the Official/Administrator category was more satisfied than any of the other categories.5% 71.7% 88.2% 86.9% 81.5% 65.1% 61.0% 55. 20.7% 83.8% 62.9% 61.0% 66. Their percentage of satisfaction was higher on the roll-up statement (#20) than any of the other categories.4% 52.6% 59.3% 86.1% 53.4% 42.0% 28.0% 89.6% 39.3% 63.9% 50.1% 43.DEPARTMENT OF CHILDREN & FAMILIES Survey Results by Position The survey form provided employees with eight categories to choose from in identifying their positions.4% 86.8% 72.2% 67.

6% 56.8% 36.5% 39.5% 63.7% 70.7% 55.9% 66. 7. 8.5% 73.2% 89.6% 26.740 SES/SMS Career Service OPS 1.2% 76.5% 49.9% 89. 9.011 83.1% 66.9% 65. For every statement.7% 80. 12.6% 91.9% 92.9% 61.6% 59.1% 86.4% 33. 5. 14.0% 64. Career Service or Selected Exempt/Senior Management Service (SES/SMS) employees. For 11 of the statements.2% 64. 18.1% 50.1% 77. SES/SMS employees were more satisfied with their employment than Career Service employees.7% 86. 2.1% 89.9% 56. 19.4% 65.8% 87.7% 10.5% 81.0% 60. 20.6% 57. The most striking disparity between the two groups was on the statement relative to pay.3% 63.2% 39.DEPARTMENT OF CHILDREN & FAMILIES Satisfaction Levels by Class of Service The survey asked respondents to identify themselves as either Other Personal Services (OPS). The percentage of satisfied SES/SMS employees on this issue was nearly double that of Career Service employees.0% 86.5% 80.7% 55.8% 75.0% 43.0% 10.2% 78.0% 67. 16.3% 78.6% 61.3% 58.2% 79.5% 80.8% 78.7% 67.5% 73.6% 90.8% 47. 17.2% 45.1% 342 Number of Surveys Returned Page 16 1998 Report of Employee Satisfaction Survey . Safe At Work We Work Well Together I Understand What is Expected Opportunity To Participate Chance To Be Creative Kept Informed Satisfied With Workload Given Tools To Do The Job Chance To Move Up Chance For Education & Training Recognized For My Service Get The Training I Need Happy With My Work Hours Paid Based On Responsibility Comfortable With Level of Job Security Retirement Package Is Adequate Satisfied With benefits Chance To Help Make Decisions Boss Treats Me Fairly Satisfied With My Job 76.0% 43.0% 27.7% 56.2% 51.6% 55.9% 77.1% 55.9% 57. OPS employees were least satisfied with the benefits and retirement statements.9% 75.8% 49.4% 89. 4.1% 64.9% 64.9% 71. the percentages of satisfaction for SES/SMS employees exceeded those of Career Service employees by more than 10%.4% 76.3% 197 64.3% 61.4% 53. 3.1% 47.3% 64.6% 78.9% 48. 11. 6. 15.1% 61. 13. Survey Statements 1 through 20: Percent Satisfaction By Job Class Questions Overall Statewid e 64. 10.

” My Response rates were very good in Districts 1 and 3. Central Office and all other institutions. Employee satisfaction exceeded the 70% statewide target in all 15 districts on four statements: 2. 5.” My “ understand what my immediate supervisor expects of me. 11.” I “ boss treats me in a fair and professional manner. 19. “ fellow workers and I work well together. 14 and 15 and at North Florida Treatment & Evaluation Center. Page 7 1998 Report of Employee Satisfaction Survey . 9. 3.DEPARTMENT OF CHILDREN & FAMILIES DISTRICT SURVEY RESULTS The following charts reflect both differences and consistencies among the districts. 8. The percentages of satisfaction represent those employees who selected either “ agree” or “ strongly agree” in responding to each statement. 6. Response rates were good in Districts 7. 10. Response rates were poor (below 50%) in Districts 4. 13. 12. each of which exceeded 70%.” I “ am happy with my work hours.

respectively.9%.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 1 District 1 did not reach the statewide target of 70% on any statement other 80% than the four noted above. 20% These statements fell below 50%. For each of these statements. the district’ percentage of satisfied employees was 64. the state’ retirement s 40% package. overall job satisfaction. a return rate of 74%. relating to communication. The district was within five percent of the statewide target on Statement 6. The district was within five 10% percent of the statewide target on six 0% statements and scored the highest of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 any district on Statements 15 and 16 Statement regarding job security and the retirement package. employee recognition and 30% involvement in decision-making. The 70% 70% district’ employees were least s 60% satisfied with pay.7%. District 2 exceeded the 80% 70% statewide target on Statement 1 70% 60% regarding safety. less than half the respondents expressed a positive response (agree or strongly agree with the statement). The district’ s 50% employees were least satisfied with 40% pay and advancement opportunities. a return rate of 69%. For Statement 20. n = 645 Statewide Target = 70% Page 18 1998 Report of Employee Satisfaction Survey . For Statement 20. 10% The statement on advancement 0% opportunities received the lowest 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Statement percentage of satisfaction of any district. overall job satisfaction. 90% 100% n = 532 Statewide Target = 70% Employee Satisfaction By Statement District 2 100% 90% In addition to the four statements noted above. 30% Both of these statements fell below 20% 50%. District 1 had s 532 survey forms returned out of 720 distributed. the district’ percentage of satisfied employees was 67. This was the highest return rate of any district. District 2 had 645 survey s forms returned out of 930 distributed. advancement 50% opportunities.

DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 3 In addition to the four statements noted above.117 distributed. These 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 statements fell below 50%. the district’ s percentage of satisfied employees was 69. 70% 70% related to communication. District 4 had 465 survey forms returned out of 1. 100% n = 483 Statewide Target = 70% 90% Employee Satisfaction By Statement District 4 100% 90% In addition to the four statements noted above. relating to communication 50% and training. n = 465 Statewide Target = 70% Page 7 1998 Report of Employee Satisfaction Survey . District 4 exceeded 80% 70% 70% the statewide target on Statements 60% 6 and 12. District 4 registered the lowest percentage of satisfaction with the state’ s retirement package of any district. District 3 had 483 survey forms returned out of 670 distributed.6%. The district’ s 40% employees were least satisfied with 30% pay. a return rate of 72%. a return rate of 42%. s 20% advancement opportunities. 10% involvement in decision-making and 0% employee recognition. The Statement district was within five percent of the statewide target on three statements and scored the highest of any district on Statements 3 and 6 related to knowledge of expectations and communication respectively. the state’ retirement package. overall job satisfaction. advancement 40% opportunities and the state’ s 30% retirement package. The 10% district was within five percent of the 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 statewide target on five statements Statement and. for Statement 20. District 3 exceeded 80% the statewide target on Statement 6. These 20% statements fell below 50%. The 60% district’ employees were least s 50% satisfied with pay.

DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 5 In addition to the four statements noted above. job security. District 5 had 495 survey forms returned out of 1. overall job satisfaction. 40% recognition. the district’ s percentage of satisfied employees was 65. The 70% 70% district was within five percent of the 60% statewide target on three statements 50% which included Statements 6.3%. training 30% and overall job satisfaction. These 10% statements fell below 50%. recognition and the Statement state’ retirement package. the district’ s percentage of satisfied employees was 63. District 6 had 536 survey forms returned out of 1. 12 and 40% 20. For Statement 20. 90% 100% n = 536 Statewide Target = 70% Page 20 1998 Report of Employee Satisfaction Survey .316 distributed. The 20% district’ employees were least s 10% satisfied with pay. involving communication. overall job satisfaction. The district’ s 60% employees were least satisfied with 50% pay.037 distributed. For Statement 20. advancement 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 opportunities. These s statements fell below 50%.7%. advancement opportunities. District 5 exceeded 80% the statewide target on Statement 70% 70% 12 relating to training. 100% n = 495 Statewide Target = 70% 90% Employee Satisfaction By Statement District 6 District 6 did not reach the statewide target of 70% on any statement other 80% than the four noted above. The 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 district was within five percent of the Statement statewide target on four statements and scored the highest of any district on Statement 10 regarding the opportunity to receive training useful for professional development. a return rate of 48%. the state’ s 30% retirement package and involvement 20% in decision-making. a return rate of 41%.

20% advancement opportunities and the 10% state’ retirement package. the district’ percentage of satisfied employees was 74. For 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Statement 20. District 7 had 1. 11. adequate tools and 50% supplies. 8. a return rate of 65%.055 Statewide Target = 70% 90% In addition to the four statements noted above. The district’ employees s 30% were least satisfied with pay.2% satisfaction result on Statement advancement opportunities was the highest of any district. 100% Employee Satisfaction By Statement District 8 n = 568 Statewide Target = 70% Page 7 1998 Report of Employee Satisfaction Survey . overall job satisfaction.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 7 District 7 did not reach the statewide target of 70% on any statement other 80% than the four noted above. 100% n = 1. Statement the district’ percentage of satisfied s employees was 59. For Statement 20. 5. advancement 50% opportunities. These 10% statements fell below 50%. The district posted the highest percentage of any district on Statements 2. 6. 13. 18. overall job satisfaction. 9. These s 0% statements fell below 50%. recognition. 80% 70% 70% 12 and 20.0%.5%. 19 and 20. The 70% 70% district’ employees were least s 60% satisfied with pay.055 survey forms returned out of 1. The district was within five percent of the statewide target on the three statements covering safety. training and overall job 40% satisfaction. District 8 had s 568 survey forms returned out of 877 distributed. but the 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 45. District 8 exceeded the 90% statewide target on Statements 6. a return rate of 68%. 4. team goal setting opportunities and the chance to be creative and innovative. relating to 60% communication. workload.552 distributed. 40% the opportunity to participate in 30% decision-making and the state’ s 20% retirement package. 8.

For Statement 20. advancement 50% opportunities. the opportunity to be 30% creative and innovative.021 distributed. respectively. Each 10% of these statements fell below 50%. s District 9 had 294 survey forms returned out of 725 distributed. overall job satisfaction. 5. Each of these statements fell below 50%. The district was within five percent of the statewide target on Statements 12 and 17 regarding training and benefits. 15 and 18.8%.2%. s District 10 had 353 survey forms returned out of 1. 80% 70% The district’ employees were least s 70% 60% satisfied with pay. the state’ retirement s 30% package and the opportunity to be 20% involved in decision-making. 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 The district experienced the lowest Statement satisfaction percentage of any district on the safety and communication statements. 7. recognition. 100% Employee Satisfaction By Statement District 10 n = 353 Statewide Target = 70% Page 22 1998 Report of Employee Satisfaction Survey . advancement 50% opportunities. 70% 70% The district’ employees were least s 60% satisfied with pay. job 0% security. 14. 100% n = 294 Statewide Target = 70% 90% District 10 did not reach the statewide target on any statement 90% other than the four noted above. For Statement 20. the district’ percentage of satisfied employees was 55. team goal setting 40% opportunities. 13. the state’ retirement s 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 package and decision-making Statement opportunities. job 40% security. a return rate of 35%. 20% being furnished with necessary 10% tools and supplies. The district had the lowest percentage of satisfied employees of any district on Statements 4. a return rate of 41%. the district’ percentage of satisfied employees was 58. workload. overall job satisfaction. recognition.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 9 District 9 did not reach the statewide target on any statement 80% other than the four noted above.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Each of these statements fell below Statement 50%. 100% 90% n = 592 Statewide Target = 70% Employee Satisfaction By Statement District 12 100% 90% District 12 did not reach the statewide target on any statement 80% 70% 70% other than the four noted above. the 40% state’ retirement package and s 30% decision-making opportunities. 70% 70% The district’ employees were least s 60% satisfied with pay. 11. the district’ percentage of satisfied employees s was 58. a return rate of 21%. n = 212 Statewide Target = 70% Page 7 1998 Report of Employee Satisfaction Survey .6%. and 12. For Statement 20.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 11 District 11 did not reach the statewide target on any statement 80% other than the four noted above. the 10% state’ retirement package and s 0% decisionmaking opportunities. The district experienced the 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 lowest percentage of employee Statement satisfaction of any district regarding benefits and fair treatment. recognition. District 12 had 212 survey forms returned out of 486 distributed. District 11 had 592 survey forms returned out of 2. overall job satisfaction. 60% The district’ employees were least s 50% satisfied with pay. advancement 50% opportunities. 30% professional development 20% opportunities. 10. a return rate of 44%. The district attained the lowest satisfaction percentages of any district on Statements 2.812 distributed. For Statement 20. 20% Each of these statements fell below 10% 50%. overall job satisfaction. recognition. workload.1%. advancement 40% opportunities. the district’ percentage of satisfied employees s was 58.

job security. Statement Each of these statements fell below 50%.6%. workload. advancement 40% opportunities. The district attained the lowest percentage of satisfied employees of any district regarding the availability of necessary tools and supplies. The Statement district was within five percent of the statewide target on the overall job satisfaction statement.DEPARTMENT OF CHILDREN & FAMILIES Employee Satisfaction By Statement District 13 District 13 did not reach the statewide target on any statement 80% other than the four noted above. the state’ retirement s 20% 10% package and decision-making 0% opportunities. a return rate of 50%. overall job satisfaction. For Statement 20. the district’ percentage of satisfied s employees was 66. workload. District 14 had 430 survey forms returned out of 687 distributed.3%. 60% The district’ employees were least s 50% satisfied with pay. 40% opportunities for professional 30% development. District 13 had 309 survey forms returned out of 621 distributed. advancement 50% opportunities. a return rate of 63%. Each of these 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 statements fell below 50%. 70% 70% The district’ employees were least s 60% satisfied with pay. 10% the state’ retirement package and s 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 decision-making opportunities. 90% n = 430 Statewide Target = 70% Page 24 1998 Report of Employee Satisfaction Survey . the district’ s percentage of satisfied employees was 58. being 30% furnished with necessary tools and 20% supplies. n = 309 90% 100% Statewide Target = 70% Employee Satisfaction By Statement District 14 100% District 14 did not reach the 80% statewide target on any statement 70% 70% other than the four noted above. recognition. For that statement .

Central Office scored a lower percentage than any district on Statement 19 regarding fair and professional treatment. regarding safety. The 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 district was within five percent of Statement the statewide target on two statements and scored the highest of any district on Statements 7 and 12 regarding workload and training. For Statement 20.2%. 100% Employee Satisfaction By Statement Central Office n = 431 Statewide Target = 70% Page 7 1998 Report of Employee Satisfaction Survey .3%. 70% Central Office employees were least 60% 50% satisfied with pay.DEPARTMENT OF CHILDREN & FAMILIES In addition to the four statements noted above. respectively. Central Office had 431 survey forms returned out of 1. Each of these 0% statements fell below 50%. Central Office 90% exceeded the statewide target on 80% 70% Statement 1 regarding safety. 20% recognition and the state’ s 10% retirement package. District 15 had 250 survey s forms returned out of 406 distributed. For Statement 20. respectively. The district’ s 40% employees were least satisfied with 30% pay. recognition. pay and benefits. overall job satisfaction. 40% advancement opportunities and the 30% state’ retirement package. 10% Central Office was within five 0% percent of the statewide target on 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 two statements and scored higher Statement than all districts on Statements 1. 100% Employee Satisfaction By Statement District 15 n=250 Statewide Target = 70% In addition to the four statements noted above. a return rate of 62%.238 distributed. the percentage of satisfied employees at Central Office was 64. advancement opportunities. Each of s 20% these statements fell below 50%. a return rate of 35%. overall job satisfaction. District 15 exceeded 90% the statewide target on Statements 80% 70% 1 and 12 regarding safety and 70% 60% satisfaction with training 50% respectively. the district’ percentage of satisfied employees was 67. 14 and 17.

40% recognition. the state’ retirement s 30% package and decision-making 20% 10% opportunities. 50% advancement opportunities. Pierce Wood Memorial Hospital 1998 Report of Employee Satisfaction Survey . G. Pierce Wood had 541 survey forms returned out of 1. but scored Statement the lowest of any institution on Statement 1 regarding safety. Pierce Wood Memorial Hospital exceeding 30%. In addition to the four statements noted above. the hospital’ percentage of satisfied employees s was 68. a return rate of 44%. recognition. results from the institutions should be viewed with caution. however. Florida State Hospital had 577 survey forms returned out of 2. Pierce Wood Memorial Statewide Target = 70% n = 541 90% Hospital did not exceed the 80% statewide target on any statement. 13 and 19). Therefore. 70% 70% The hospital’ employees were least s 60% satisfied with pay. job 40% security and the state’ retirement s 30% package. The hospital was 10% within five percent of the statewide 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 target on two statements. 100% Employee Satisfaction By Statement Florida State Hospital n = 577 Statewide Target = 70% Except for the four statements noted above. For 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Statement 20.2%. 70% The hospital’ employees were s 60% least satisfied with pay. Florida State Hospital 90% exceeded the statewide target on 80% 70% Statement 12 regarding training.223 distributed. For Statement 20. Each of these statements 20% fell below 50%. Page 26 100% Employee Satisfaction By Statement G. the hospital’ s percentage of satisfied employees was 68. 3. G. a return rate of 22%. overall job satisfaction. Most of the institutions exceeded the 70% statewide target on the same four statements as the districts (Statements 2. the institutions had lower response rates with only North Florida Evaluation and Treatment Center and G.575 distributed.3%. overall job Statement satisfaction.DEPARTMENT OF CHILDREN & FAMILIES INSTITUTION SURVEY RESULTS The department’ institutions generally scored higher percentages of overall s satisfaction than the districts. As a group. advancement 50% opportunities. Each of these 0% statements fell below 50%.

The hospital’ s 70% 70% employees were least satisfied with 60% pay. South Florida State Hospital had 179 survey forms returned out of 907 distributed.4%. 6. 70% 8. a return rate of 22%.3%. the state’ s 40% retirement package and decision30% making opportunities. For Statement 20. the hospital’ percentage of satisfied employees was 73. the hospital’ percentage of s satisfied employees was 64. 4. South Florida State Hospital Statewide Target = 70% n = 179 90% did not exceed the statewide target 80% on any statement. The Statement hospital was within five percent of the statewide target on two statements and scored the highest of any institution on Statements 2. 10% The hospital scored the highest of 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 any institution on Statement 13 Statement regarding satisfaction with work hours. 60% communication. Northeast Florida 90% State Hospital exceeded the 80% 70% statewide target on Statements 1. 6. 100% Employee Satisfaction By Statement South Florida State Hospital Page 7 1998 Report of Employee Satisfaction Survey . 14 and 15 regarding workload. 50% recognition. training and satisfaction with the state’ retirement package respectively. but scored the lowest of any institution on Statements 7.642 distributed. regarding safety. 12 and 20. 100% Employee Satisfaction By Statement Northeast Florida State Hospital n = 369 Statewide Target = 70% Except for the four statements noted above. For Statement 20. 8. overall s job satisfaction. advancement opportunities. job security.DEPARTMENT OF CHILDREN & FAMILIES In addition to the four statements noted above. 12 and 16 regarding working well with co-workers. availability of tools and supplies. communication. pay and job security respectively. The 20% hospital’ employees were least s 10% satisfied with pay and advancement 0% opportunities. Both of these 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 statements fell below 50%. a return rate of 20%. Each of 20% these statements fell below 50%. participation in team goal setting. training and overall 30% job satisfaction respectively. overall job satisfaction. availability of tools 50% 40% and supplies. s Northeast Florida State Hospital had 369 survey forms returned out of 1.

30% availability of tools and supplies. overall job satisfaction. overall job satisfaction. The 10% center’ employees were least s 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 satisfied with pay. benefits and decision-making opportunities respectively. recognition. North Florida Statewide Target = 70% n = 292 90% Evaluation & Treatment Center 80% exceeded the statewide target on 70% 70% Statements 1. For Statement 20. North Florida Evaluation & Treatment Center had 292 survey forms returned out of 487 distributed. job 0% security. 50% communication. This was the best return rate of any institution.3%. The center’ employees s 50% were least satisfied with pay. advancement Statement opportunities and the state’ s retirement package.DEPARTMENT OF CHILDREN & FAMILIES In addition to the four statements noted above. recognition and decision-making opportunities respectively. workload. The center was within five percent of the statewide target on three statements. South Florida Evaluation & 90% Treatment Center did not exceed 80% 70% 70% the statewide target on any 60% statement. a return rate of 60%. 8. 100% Employee Satisfaction By Statement South Florida Evaluation & Treatment Center Statewide Target = 70% n = 81 Page 28 1998 Report of Employee Satisfaction Survey . but scored the lowest of any institution on Statements 5. the center’ percentage of s satisfied employees was 73.7%. 17 and 60% 20. South Florida Evaluation & Treatment Center had 81 survey forms returned out of 414 distributed. 40% advancement opportunities. 20% professional development 10% opportunities. availability of tools and supplies. the state’ retirement s 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Statement package and decision-making opportunities. regarding safety. 9. advancement opportunities. 8. 11 and 18 regarding the opportunity to be creative and innovative. and scored the highest of any institution on Statements 7. 100% Employee Satisfaction By Statement North Florida Evaluation & Treatment Center Except for the four statements noted above. Each of these statements fell below 50%. Each of these statements fell below 50%. For Statement 20. The center was within five percent of the statewide target on two statements. a return rate of 20%. 15. the center’ percentage of s satisfied employees was 61. 13. work hours. 17 and 18 regarding workload. benefits and overall job 20% satisfaction respectively. job 30% security. 6. 7. 40% availability of tools and supplies.

advancement 30% opportunities and the state’ s 20% retirement package. communication with immediate supervisor. but scored the lowest of any institution on Statements 2. the state’ retirement s 0% package and benefits. fair and professional treatment and overall job satisfaction respectively. a return rate of 22%. the state’ retirement package. overall job satisfaction. a return rate of 29%. 6. 10% recognition. 13. working 90% well with co-workers. 9. fair and professional treatment s and overall job satisfaction respectively. opportunities for professional development. training and overall job 70% satisfaction respectively. 0% Tacachale was within five percent of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 the statewide target on four Statement statements. Each of these 10% statements fell below 50%. Employee Satisfaction By Statement Tacachale Gulf Coast Center exceeded the statewide target on Statements 1. 7. overall job satisfaction. training. Page 7 1998 Report of Employee Satisfaction Survey Employee Satisfaction By Statement Gulf Coast Center . communication. 16. 11. The 50% center’ employees were least s 40% satisfied with pay. For Statement 20. recognition. s Tacachale had 512 survey forms returned out of 1. 80% 70% workload. pay.5%. Statement The center was within five percent of the statewide target on one statement. 100% Statewide Target = 70% n = 208 3 and 13 regarding safety. work hours. 17. Tacachale exceeded 100% Statewide Target = 70% n = 512 the statewide target on Statements 90% 1.761 distributed. advancement 30% opportunities. Gulf Coast Center had 208 s survey forms returned out of 965 distributed. 14. 3.DEPARTMENT OF CHILDREN & FAMILIES In addition to the four statements noted above. 12. 10. and scored the highest of any institution on Statements 3. Each of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 these statements fell below 50%. communi80% 70% cation with immediate supervisor 70% 60% and work hours respectively.3%. the opportunity to participate in team goal setting. 19 and 20 regarding communication with immediate supervisor. 12. and 20. Tacachale’ percentage of satisfied employees was 78. 4. 19 and 20 regarding working well with coworkers. advancement opportunities. regarding safety. professional 20% development opportunities. 2. For Statement 20. benefits. the center’ percentage of satisfied employees was 61. 60% 50% Tacachale’ employees were least s 40% satisfied with pay.

For Statement 20. 6. 70% 70% job security and overall job 60% satisfaction respectively. communication. Each of s 0% these statements fell below 50%.0%. and 15 regarding safety. 15 and 20. Sunland . a return rate of 21%. 100% Employee Satisfaction By Statement Landmark Learning Center n = 157 Statewide Target = 70% Page 30 1998 Report of Employee Satisfaction Survey . and scored the Statement highest of any institution on Statements 1. overall job satisfaction.Marianna 100% exceeded the statewide target on Statewide Target = 70% n = 174 90% Statements 1. Landmark Learning Center s had 157 survey forms returned out of 752 distributed. and job security respectively. a return rate of 17%. 80% regarding safety. and scored the highest of any institution on Statement 10 regarding opportunities for professional development.013 distributed. the opportunity to be creative and innovative. This was the lowest return rate of any district or institution.DEPARTMENT OF CHILDREN & FAMILIES In addition to the four statements noted above. Sunland’ s 50% employees were least satisfied with 40% pay and advancement opportunities. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 The center was within five percent Statement of the statewide target on four statements. For Statement 20. advancement opportunities. Sunland’ percentage of satisfied employees s was 77. job security and the 10% state’ retirement package.3%. Employee Satisfaction by Statement Sunland-Marianna In addition to the four statements noted above. Sunland was within five 10% percent of the statewide target on 0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 three statements. 5. overall job satisfaction.Marianna had 174 survey forms returned out of 1. 20% recognition. The center’ s 40% employees were least satisfied with 30% pay. 30% Both of these statements fell below 20% 50%. Landmark Learning 90% Center reached the statewide target 80% 70% on Statement 10 regarding the 70% 60% opportunity for professional 50% development. the center’ percentage of satisfied employees was 66. Sunland .

Statewide. The current survey was intended to establish baseline data from which districts and institutions could develop improvement strategies and action plans. are satisfied with their work hours and feel fairly treated by their immediate supervisors. overall satisfaction item. and. The data should provide an aid in identifying real improvement opportunities. In addition to pointing out areas where improvement opportunities are indicated. opportunities for advancement. employee satisfaction fell below the 70% threshold on 15 items. This information identifies numerous opportunities for districts and institutions to develop action plans focused on specific targets. These items indicate that. Surveys such as this are valuable tools to help managers determine areas on which to focus improvement activities. the retirement package. only four items on the survey exceeded the target 70% satisfaction level. the survey also establishes baseline data for those areas. Page 7 1998 Report of Employee Satisfaction Survey . The information presented in this survey provides an opportunity for districts and institutions to identify possible future strategic objectives based on data. By contrast. generally speaking. Among the items showing the lowest degree of employee satisfaction were: pay.DEPARTMENT OF CHILDREN & FAMILIES IMPROVEMENT STRATEGIES Employee satisfaction is a key element in determining whether or not an organization is able to fulfill its mission. as well as the final. realize its vision and move its values from theory to reality. employees feel they work well with their coworkers. understand what is expected of them.

DEPARTMENT OF CHILDREN & FAMILIES Page 32 1998 Report of Employee Satisfaction Survey .

DEPARTMENT OF CHILDREN & FAMILIES APPENDICES Appendix A: • Satisfaction Survey Appendix B: • Methodology Appendix C: • Workgroup Member List Page 7 1998 Report of Employee Satisfaction Survey .

DEPARTMENT OF CHILDREN & FAMILIES Page 34 1998 Report of Employee Satisfaction Survey .

DEPARTMENT OF CHILDREN & FAMILIES APPENDIX A: SURVEY FORM Page 7 1998 Report of Employee Satisfaction Survey .

DEPARTMENT OF CHILDREN & FAMILIES Page 36 1998 Report of Employee Satisfaction Survey .

b. the team determined the basic structure. there were six response options (Strongly Agree. Determine if the items were clear and understandable to the respondents. professionals. In October 1997.DEPARTMENT OF CHILDREN & FAMILIES APPENDIX B: METHODOLOGY Survey Development Team The survey was developed by a department team comprised of representatives from several districts. Each workgroup member was asked to include participants from management. and methodology for administering the survey. The survey results were used to revise items. For each statement. A twenty-first item solicited suggestions for improving employee Page 7 1998 Report of Employee Satisfaction Survey . To solicit information on employees willingness to participate in such a survey. Not Applicable) and a comments section. c. in the affirmative. Neutral. and improve the instrument. with which respondents express their level of agreement. and support staff. and the team reviewed numerous employee satisfaction surveys. The criteria used in designing the survey form included: • that it be easy to read and understand • that it be concise and easy to complete • that it measure specifics of the employee’ work environment s The survey form includes 20 statements. Disagree. Determine if the employee feels that the items are important to job satisfaction. To solicit information on ways to encourage employee participation. institutions. format. improve the instructions. To solicit suggestions for improvement of the instrument. The Office of Standards and Evaluations provided technical assistance. and Senior Management Services. and the Central Office. Strongly Disagree. The purpose of the pilot test was to determine the following: a. Selected Exempt. The workgroup reviewed the results of the pilot test and approved of revisions. the workgroup members participated in the pilot testing of the survey instrument by administering the instrument to five or more employees. Other Personal Services (OPS). Agree. Following extensive discussion. These are Career Service. e. Description of The Survey The survey was designed for all classes of department employees. questions. paraprofessionals. d.

and entered into an Excel spread sheet by Central Support Services staff. county. not 10. The data were then forwarded to the Office of Standards and Evaluation for final quality control checks and statistical analyses using the Statistical Package for Social Science (SPSS). For example. The completed forms were forwarded to Tallahassee. results for each item are based upon the number of records which have valid data for that item. s indicating good reliability. The survey form was designed to be read by an optical scanner. career class. Page 38 1998 Report of Employee Satisfaction Survey . sorted and reviewed for obvious errors by Central Human Resources staff. The workgroup will discuss further analysis needed.747. and these were not used. Survey Administration The survey was administered in all of the districts and institutions of the department beginning March 27.671 respondents answered the question of “ Job Title” results which include “ . While each item is positively correlated with the summary statement. A total of 10. Cronbach’ alpha. district/institution.671. ( Another 123 forms did not have a district/institution code. and job title. Survey Instrument Reliability A reliability coefficient. was used to determine how well the survey s questions formed a coherent scale. All items contributed positively to the reliability of the scale. Item correlations with the summary statement (item 20) are provided in the table below.DEPARTMENT OF CHILDREN & FAMILIES satisfaction.747 survey forms were analyzed in this report. the size of the correlations are not as strong as would be expected in a scale measuring a unidimensional construct. length of service. Employees were asked to complete the form and indicate their gender. There may be several factors involved that could be more accurately measured with a revised scale. Cronbach’ alpha was found to be . because only 10.) In the data presented here. 1998. Surveys were delivered to employees with their paychecks. Job Title” will be based upon 10. accompanied with instructions to return the completed forms to their personnel office. 9072.

30 Opportunity To Participate .26 Satisfied With benefits .47 Get The Training I Need .38 Comfortable With Level of Job .43 Satisfied With Workload .32 I Understand What is Expected .DEPARTMENT OF CHILDREN & FAMILIES Item # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Item Correlation with Overall Satisfaction .41 Chance To Be Creative .43 Satisfied With My Job 1.Item 20 N=9.35 We Work Well Together .00 Page 7 1998 Report of Employee Satisfaction Survey .51 Boss Treats Me Fairly .54 Given Tools To Do The Job .29 Chance To Help Make Decisions .34 Paid Based On Responsibility .44 Kept Informed .38 Recognized For My Service .41 Chance To Move Up .41 Happy With My Work Hours .370 Item Correlation with Overall Satisfaction Safe At Work .43 Chance For Education & Training .39 Security Retirement Package Is Adequate .

Human Resources.Standards and Evaluation Page 40 1998 Report of Employee Satisfaction Survey .Adult Mental Health Central Office .Standards and Evaluation Central Office .Family Safety and Preservation Central Office .Performance Development and Training District 1 Central Office .DEPARTMENT OF CHILDREN & FAMILIES APPENDIX C: WORKGROUP MEMBER LIST Janet Baggett Earl Barrett Sheila Collins Sandy Erickson Paul Field Ella Hall Dwight Hood Barbara McCullough Susan McPhee Sallie O’ Hara Gloria Sanzo Carl Steinberg Diane Spencer Sarah Runkle Central Office . Employee Relations Central Office Standards and Evaluation District 2 District 2 District 5 District 4 District 11 District 8 Central Office .Central Support Services Central Office .Economic Self Sufficiency District 2 Additional Recognition Bill DeGrove Monica O’ Neal John Porter Brian Watts Rita Cook Central Office .Standards and Evaluation Central Office Standards and Evaluation Central Office .

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