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Dated: 12 April, 2011
DEPARTMENT OF FINANCIAL INCLUSION, 13 th Floor, IDBI TOWERS, WTC COMPLEX, CUFFE PARADE, MUMBAI – 400 005
IDBI Bank : RFP – Financial Inclusion Project
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(Implementation of IDBI Bank Financial Inclusion Project)
Tender Reference Purpose Request for Proposal for an end-to-end solution for IDBI Bank’s Financial Inclusion Plan involving Supply, Customization, Installation, Operations, Maintenance of required Hardware & Software, Facility Management in addition to Delivery & Support for Financial Services April 27, 2011 Rs.10,000
Pre-bid Meeting Non-refundable Cost of Bid to be paid while submitting the Bid Documents. Bid Guarantee submitted along Documents to with be Bid
Last Date for Submission Address for submission of Tender Date of Opening Technical Bids * Contact Numbers Fax Number E-Mail address
May 04, 2011, 12:30 PM General Manager, IDBI Bank Ltd., IDBI Tower, 13 th Floor, Cuffe Parade, Mumbai-400005 May 05, 2011 12:30 PM
022-6655 3458/2437 Mobile No. 09869203706 022 22187539 email@example.com, firstname.lastname@example.org
*In the presence of the authorized representative of the bidders (authorization letter from Company to be submitted) Technical/Commercial bids will be opened. Only one representative will be allowed to represent the Company. Bank reserves the right to change the suggested evaluation schedule. All Bids would be opened at the IDBI Bank .
IDBI Bank : RFP – Financial Inclusion Project
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Preface .......................................................................................................... 7 1.1 About this RFP ......................................................................................... 7
About the Bank ............................................................................................... 9 2.1 2.2 Vision Statement ...................................................................................... 9 Mission Statement .................................................................................... 9
Pre-qualification Criteria for Bidders .............................................................. 10 The Project: ................................................................................................. 13 4.1 4.2 4.3 4.4 4.5 4.6 Background ............................................................................................ 13 Consortium of Service Providers ............................................................. 13 Changes to Consortium .......................................................................... 13 Engagement of multiple bidders .............................................................. 14 Cooperation between Multiple Bidders .................................................... 14 Predominantly an OPEX-model ............................................................... 14
Scope of Work .............................................................................................. 15 5.1 5.2 5.3 5.4 Target group: ......................................................................................... 15 Basic Banking Products & Services ......................................................... 15 COMPLIANCE Requirements .................................................................. 16 Third-party Risks and Mitigation by the bidder ......................................... 17
Responsibilities of the Bidder and the Consortium ......................................... 18 6.2 6.3 6.4 Render Financial Services ...................................................................... 18 Meet Human Resource Requirements ..................................................... 19 Ensure Technical Deliverables ................................................................ 19
Functional requirements ............................................................................... 22 7.1 7.2 7.3 7.4 7.5 7.6 7.7 Overview ................................................................................................ 22 Enrollment of Customers ........................................................................ 22 Account Opening/Product Registration and Activation ............................. 24 Delivery of the SmartCard ...................................................................... 24 Replacement of SmartCards ................................................................... 25 Smartcards for agents ............................................................................ 25 Customer Operations .............................................................................. 25 Page 3 of 83
IDBI Bank : RFP – Financial Inclusion Project
Reimbursement to Bidder towards Enrollment, Registration and Card7.8 issuance .......................................................................................................... 26 7.9 7.10 7.11 7.12 7.13 7.14 7.15 7.16 7.17 7.18 7.19 8 Handling of Cash by the Bidder: ............................................................. 26 Bidder’s Operations at the customer contact points .............................. 27 Customer Account Operations ............................................................. 28 Interface with Rural – ATMs & Point of Sale Terminals ......................... 30 Status marking of the Smartcards/accounts ......................................... 30 Account Closure by the Customer ........................................................ 30 Remittance Services ........................................................................... 31 Other Products and Services ............................................................... 31 Management Information System: ........................................................ 31 Review and Monitoring Mechanism ...................................................... 31 Internal and External Audit .................................................................. 32
Technical Specifications: .............................................................................. 33 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16 8.17 Technology Architecture for the solution ................................................. 33 Inter-operability ...................................................................................... 34 Data Backup & Contingency Planning ..................................................... 34 Technology Controls ............................................................................... 34 Basic functions of the Application ........................................................... 35 Smart Card Specifications ...................................................................... 36 Biometric/Finger Print Image Acquisition ................................................. 37 Minutiae ................................................................................................. 38 Integration with UID Scheme ............................................................... 38 Cardholder’s Indentity Data ................................................................. 39 Handheld devices: ............................................................................... 39 Fingerprint Scanner ............................................................................. 40 Central Smartcard Management System .............................................. 42 Intermediate System / FI Server .......................................................... 42 Interface with Core-Banking System (Finacle) of the Bank .................... 43 Card Personalization: .......................................................................... 43
Bidder’s Response and Opening of Bids ........................................................ 44 9.1 9.2 9.3 9.4 General Terms of Bid submission ........................................................... 44 Preparation of Bids ................................................................................. 45 Contact details for submitting the proposal: ............................................. 46 Proposal format ...................................................................................... 46
IDBI Bank : RFP – Financial Inclusion Project
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...... 73 FORM-VII ....18 10..................... 48 Performance Guarantee .................... 64 Corrupt and Fraudulent Practices ................................................................ 68 FORM-II .................................2 10...................................................................................................................7 10................... 61 Compliance with Laws ............................................................................. 66 Jurisdiction ................. 66 Effect of Termination ............................... 66 Termination .................................................... 56 Terms and Conditions of the Proposal ..........22 10..................16 10........................... 78 Page 5 of 83 10... 72 FORM-VI ............................................................... 69 FORM-III ..........17 10..................8 9..................................................... 51 Examination of the bids ..................... 63 Inspection of Records .............................5 9................................................................................................................................21 10.15 10............24 IDBI Bank : RFP – Financial Inclusion Project ..13 9........ 50 Organization of bid ........................................... 66 TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM TECHNICAL BID FORM FORM-I ................................................20 10...........13 10.. 59 Representations and Warranties ........ 56 Right to Alter Quantities ....................................... 65 Force Majeure ................................... 51 Opening of Commercial Bid and Evaluation .............................................................................14 10................3 10.............14 10 Technical Bid ................... 65 Confidentiality and Non-disclosure .......... 70 FORM-IV .......9.......................................6 10...................................6 9...... 62 Cancellation of the order ................11 9................... 47 Clarifications to RFP and Pre-Bid Meeting .VIII ........................7 9...........8 10................................................................................. 51 Evaluation Methodology .............................................................................................11 10......................................................... 63 Indemnity ...4 10............................. 65 Arbitration ...........................10 10.....12 9......................................................................................12 10...................... 71 FORM-V .... 64 Publicity ..............................................................23 10......... 74 FORM........................................................................................................................................ 59 Intellectual Property Rights .....................................................................10 9.......................... 47 Commercial Bid ......19 10......5 10..........9 9................................ 50 Opening of the bids ........................ 54 Terms and Conditions ..................................................................................................................................................9 10..........1 10.... 54 Awarding of Contract ....................................................................................................................
................27 10..28 TECHNICAL BID FORM TECHNICAL BID FORM COMMERCIAL BID COMMERCIAL BID FORM-IX ...................................... 82 IDBI Bank : RFP – Financial Inclusion Project Page 6 of 83 ................................. 81 FORM-II ........25 10................ 80 FORM-I .............................26 10...........................................................10........ 79 FORM-X ...........
1. Hardware & Software. Business Correspondent (outsourced third-party) would render Banking and Financial services within the norms stipulated by Reserve Bank of India. Originally it was constituted under Industrial Development Bank of India Act. 1. IDBI Bank is having its Registered office at IDBI Towers. 2008 upon issue of the Fresh Certificate of Incorporation by Registrar of Companies. It was regarded as a Public Financial Institution in terms of the provisions of Section 4A of the Companies Act. Company under the Companies Act. it was decided to transform IDBI into a Bank. 2003 [Repeal Act] was passed repealing the Industrial Development Bank of India Act. with effect from the effective date of October 01. Maharashtra. Thereafter. 1. a new company under the name of Industrial Development Bank of India Limited (IDBI Ltd.1 IDBI Bank is a new generation bank. The Bank has been accordingly functioning in its present name of IDBI Bank Limited. the name of the Bank was changed to IDBI Bank Limited and the new name became effective from May 07. 1964 vide GoI notification dated June 22. Bank shall adopt Information and Communication Technology (ICT) mode coupled with Business Correspondent model. 2004. WTC Complex.) was incorporated as a Govt.4 IDBI Bank is in the process of implementing its Financial Inclusion Plan in selected villages PAN India. micro credits.3 In order that the name of the Bank truly reflects the functions it is carrying on. IDBI Bank : RFP – Financial Inclusion Project Page 7 of 83 . Financial Inclusion means delivery of financial services at an affordable cost to the vast sections of the disadvantaged and low-income groups for inclusive growth. 1956.6 The Bank requires an end-to-end solution in an OPEX model (except for the cost of Smartcard) from an outsourced agency involving Supply. Maintenance of required Smart Cards. 1964.2 In response to the felt need and on commercial prudence. 1964 as a Development Financial Institution and came into being as on July 01. Installation. In terms of the provisions of the Repeal Act. has been functioning as a Bank in addition to its earlier role of a Financial Institution. Mumbai.1. the undertaking of IDBI was transferred to and vested in IDBI Ltd.1. For the purpose.1. 1. Such financial services include savings & current a/c’s.5 In view of achieving the said objective. Cuffe Parade. IDBI Bank and the bodies associated with the Financial Inclusion.1 PREFACE 1. Operations. in the short term and all the banking and financial products in the long term.1. payments and remittance facilities etc.1. It continued to serve as a DFI for 40 years till the year 2004 when it was transformed into a Bank. 1964. In terms of the provisions of the Repeal Act. IDBI Ltd. 1. Industrial Development Bank (Transfer of Undertaking and Repeal) Act. 1956 on September 27. 1. micro insurance & investment. Customization.1 ABOUT THIS RFP 1. Devices. 2004. Maharashtra – 400 005. Facility Management in addition to Business Correspondents and agents to Deliver & Support Banking & Financial Services.
13 However. hardware.12 All offers of the bidders shall be unconditional and once accepted whether with or without modifications by the Bank shall be binding on such Bidder.1.8 The Request for Proposal is issued for inviting proposals (sealed Technical and Commercial Bids) from Service Providers. The section headings or any other headings do not have any contractual sequence and the submission of responses to RFP should be based on total understanding of the document. the following sections are meaningfully segregated for better understanding of the document. managed and operated by the Bidder and their consortium members.1. 1. be maintained. No contractual obligation on behalf of IDBI Bank whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of IDBI Bank and the successful bidder.1. network and security systems) required for end-to-end solution would belong to.1.14 The Bank may modify any/all of the terms of this RFP and shall be entitled to award the contract to a selected bidder with / without modification of any conditions contained herein.15 This RFP document is structured to enable the Bidders to fully understand and acquaint themselves with the requirements of the Bank. 1.16 While this section is a Preface to the entire document. 1. 1. 188.8.131.52. software.1.1.10 The RFP document is neither an offer letter nor a legal contract.7 The Human Resources and Infrastructure (facility.9 A Service Provider together with their Consortium members submitting the proposal in response to this RFP shall hereinafter be called “Bidder” or “Consortium” interchangeably.1. but an invitation for offers/responses. application.1. The Bank reserves the right to cancel the RFP at any point of time. which term may be understood based on the appropriate context. IDBI Bank : RFP – Financial Inclusion Project Page 8 of 83 . 1. this is a binding document between Bank and respondents till the completion of selection process and notification of award and till a contract is signed between Bank and the Bidder in the process in case both parties initiate and expedite certain actions pending the execution of a contract. 1. 1. 1.11 The Bank has no obligation to accept any or the lowest quote.
2. Efficient & Strong Bank committed to increasing its Market Share by generating innovative Customer-Centric services and products igniting the Passion and Creative talents in Human resource leveraging Technology to expand the clientele & deliver Quality and Value leading to Customer Delight. dynamically locate & empower people.1.1 Bank envisions to be a Trustworthy.2 The Bank uses Information Technology in all spheres of its functioning by connecting all its branches. fastcycle knowledge into innovative products.1 Amplify the frontline capabilities to Serve Customers. develop processes leveraging Technology.1 VISION STATEMENT 2. IDBI Bank : RFP – Financial Inclusion Project Page 9 of 83 . 2.2. 2.2 ABOUT THE BANK 2.2 MISSION STATEMENT 2. service centers and extension counters through its WAN and implemented Finacle Universal Banking Solution with 100% coverage. create possibilities to reach the business goals & position the bank as a rising star in the financial horizon.
3.org.1. RBI. IDBI Bank : RFP – Financial Inclusion Project Page 10 of 83 .6 The principal bidder should have strong organizational strength to undertake and execute large projects including hardware.1. networking.10 The principal bidder should provide documentary evidence for having tied-up with the main participating agencies.4 The principal bidder should be the provider of technology solution capable of integrating with the Core banking solution of the Bank and should meet the requirements under the RFP. implementation. 3.1 BASIC QUALIFICATION 3. 3. disaster recovery.7 The principal bidder should be willing to extend the services anywhere in India.rbi.3 PRE-QUALIFICATION CRITERIA FOR BIDDERS 3. 3. is willing to and has capability to incorporate new standards with respect to Financial Inclusion prescribed by Institute for Development and Research in Banking Technology. 3.1.12 Bidder should be capable of integrating with the UIDAI based Financial Inclusion architecture including specifications being finalized by UIDAI/ NPCI without any additional costs to the Bank.1. system integration. 3.11 Bidder should have back-to-back support in relation with the OEM's whose products are deployed in the project. 184.108.40.206. for a large Private Sector Bank or a Public Sector Bank (copies of purchase orders / reference letters to be enclosed).1.3 The principal bidder must be fully aware of the RBI ( www.9 The principal bidders should preferably have their HQ.8 The member of the consortium undertaking the role of Business Correspondent / Business Facilitator under the Project shall confirm to the requirements of RBI and Bank’s internal policy. software.1. Branch or Representative Office at Mumbai. 3. positive 3.1 The principal bidder should be preferably a System Integrator for providing Financial Inclusion solution based on ICT model for normal banking operation and including Government’s Electronic Benefit Transfers like Pensions & NREGA payments etc.5 The principal bidder should be financially solvent having networth. etc in the solution. etc. Unique Identification Authority of India.2 The principal bidder will be single point of contact to provide the solution to the Bank. System integration should be based on the industry best practices. Bidder should enclose the list of their support centers across India. IDRBT. with a solution based on a proven and field-tested technology that is already in operation for at least one year and. 3.in/ ).1.1. 3.1. Government guidelines with regard to Financial Inclusion Plan.
2.2. The solution offered should be currently running successfully. e-mail ID of the person signing the certificate be enclosed with the proposal. 3. 3.3. Article of Association.1 The Technology Service Provider should be a company registered in India under Companies Act 1956 for a period of at least 3 years up to the date of issuance of this RFP. 25 companies and excluding Non Banking Financial Companies (NBFCs).2. However. 3. 2009-10 & 2010-11 (prov. telephone number. Audited Statement of Accounts (Cash flow.8 The TSP should preferably have their HQ or Representative Office at Mumbai and presence / capable of servicing from various major cities.4 The Technology Service Provider should have a tie up (through an agreement) with an organization eligible to become Business Correspondent and engage Business Correspondent agents as per the guidelines issued by the Reserve bank of India.2.5 For Business Correspondent services. 3. The list of offices with details must be submitted. A certificate from the concerned organization giving complete particulars of the organization and name.9 The TSP shall be the Original Equipment Manufacturers or should be capable of procuring the devices from the OEM’s.7 The Service Provider should have been engaged as TSPs/ System Integrator (SI)/ BC/empanelled Vendors in at least one Public / Private Sector Bank for similar Smart Card based end-to-end Financial Inclusion operations. (Declaration in case of OEM or Authorization letter from OEM in case of latter should be submitted).2 TSP may also be a Consortium.6 The TSP should be in this line of activity and should have executed similar projects in at least one Public/ Private sector banks in India during last Three years. e-mail ID of the person signing the certificate be enclosed with the proposal). Copy of the relevant agreement should be enclosed. telephone number.3 The TSP should be a reputed. the consortium should not comprise of more than three partners and one of the partners must be registered in India under Companies Act 1956. including Sec.2. Copy of the Certificate of Incorporation should be submitted) 3. reference letters and a certificate from the concerned organization giving complete particulars of the organization and name. 3. (Copy of Memorandum. The Business Correspondent should have executed minimum of one financial inclusion Project as BC. Turn over etc. 3. financially sound company having a proven track and field tested technology. (Copy/copies of purchase order and reference letters to be enclosed) 3. (Copy/copies of purchase order.2.) for last three years (2008-09. The TSP shall mention name of the Business Correspondent entity and submit copy of the agreement executed with it.2.)) should be submitted.2 OTHER QUALIFICATION CRITERIA ARE:- 3.2. the company should be registered under Indian Companies Act 1956. The agreement should clearly outline roles and responsibilities of partners of the consortium. The Consortium should designate a Lead Consortium Partner.2. IDBI Bank : RFP – Financial Inclusion Project Page 11 of 83 .
IDBI Bank : RFP – Financial Inclusion Project Page 12 of 83 .3.2.10 The TSP should not be a director or officer/employee of the Bank or a relative having the same meaning under Section 6 of the Companies Act 1956. in case of individuals and in the case of entities. be owned or controlled by such persons (The declaration in this effect must be submitted by TSP in company's letter head).
at its discretion.4 THE PROJECT: 4. constitution of the members to the consortium etc. as one of the key participants of the Consortium should assume responsibility on behalf of the consortium members for providing endto-end solution i.1. 4.3. 4.1. the Bank envisages extension of Banking & Financial Services to under-banked & un-banked areas through ICT based “branchless banking” model.2.2 The Bidder. technology and any other infrastructure that would be required in this context.1 In the context of Financial Inclusion. 4. Bank may.2 In the event of exit of the Bidder or any of its consortium members. mobile-phone based technologies.2.2.1 BACKGROUND 4.1 Service Providers shall have a tie-up to form a consortium through back-to-back agreement for the complete duration of the contract for providing end-to-end solution. 4.3 The customer data and all other records & confidential information held with the respective parties shall be handed over securely in a suitable form to the new vendor or as directed by the Bank. etc. financial.1.1.2 The technology architecture supporting this strategy involves a combination of various technologies like smart card technology.3. biometric identification and authentication.3 CHANGES TO CONSORTIUM 4.3 Bank wishes to outsource the end-to-end solution to a Consortium of Service Provider led by a qualified Bidder.4 Bidder will indemnify Bank of any transition-related risks or disruptions to services or incidental damages arising from changes to consortium. 4. personnel.e.3 These technologies shall support online and offline transactions and operations and be inter operable with the Core banking solution of the Bank and UIDAI architecture. IDBI Bank : RFP – Financial Inclusion Project Page 13 of 83 . where integrated handheld devices would be used by Business Correspondents / Business Facilitators and/or their authorized agents to deliver financial and banking services.4 With the objective to increase the reach of banking services to the financially excluded segment as well as to provide banking and financial services using innovative channels the Bank now proposes to roll out its product “IDBI Bank Financial Inclusion Plan”.3.2 CONSORTIUM OF SERVICE PROVIDERS 4.1 Bank shall have sufficient notice (a minimum of 90 days) of intentions of exit by the Bidder or any of its consortium members. 4. contact / contact-less cards.3. 4. terminate the contract in whole or in part. 4. 4. 4.
6. other liabilities etc. 4. The technology solution provided under this project shall have interfaces with Bank’s Core-Banking System (Finacle). be maintained. hardware. and security systems) required for end-to-end solution would belong to. Devices. 4.3 Selection of Business Correspondents and agents at the servicedelivery points shall be in consultation with the Bank and shall confirm to RBI & Banks guidelines. software. cash on hand.1 In a situation where multiple-Bidders are deployed by the Bank to support this solution then the Bidders would develop required interfaces and co-ordinate joint operations so as not to impact the interests of the Bank and the services rendered to the customers.4. 4.5 The handing over procedure for data. facility.5.6. Customization. IDBI Bank : RFP – Financial Inclusion Project Page 14 of 83 .6.3. Installation. 4.3.4 Individual accounts of the customers of Financial Inclusion shall be maintained on Core Banking Platform. support services. systems. 4.4 ENGAGEMENT OF MULTIPLE BIDDERS 4.2 The human resources and infrastructure (systems architecture. Maintenance of required Smart Cards.1 Bank reserves the right to award contract to more than one consortium to cover the existing or extended scope of the work. network. Operations. Hardware & Software.1 The Bank requires an end-to-end solution in an OPEX model (except for the cost of Smartcard) from an outsourced agency involving Supply. if the Bank so desires. 4. managed and operated by the Bidder and their consortium members. 4. shall be as prescribed by the Bank. Facility Management in addition to Business Correspondents and agents to Deliver & Support Banking & Financial Services. application.6.5 COOPERATION BETWEEN MULTIPLE BIDDERS 4.4.6 Bank reserves the right to change the Bidder or any of its consortium members with reasonable notice to the concerned.6 PREDOMINANTLY AN OPEX-MODEL 4.
1.4 5.1 5. EBT (Electronic Benefit Transfer) – The following proceeds of EBT will be directly credited to the customer’s a/c:• • • • • 5.1.2. However it is proposed to extend the ICT based solutions to nearly 5000 villages with the population less than 2000 PAN India by 31 March 2013.1 TARGET GROUP: 5.5 Savings Bank account (i.5 SCOPE OF WORK 5.e.1. semi-urban.1.3 It is proposed to cover all the households estimated at 1400000 under the Bank’s Financial Inclusion Plan using smart-card system within a defined timeframe.1 The basic set of products that Bank intends to offer under Financial Inclusion Plan comprises of: 5.3 5. urban and metropolitan areas PAN India.1.1. The anticipated target group could comprise of about 3 lakh customers.1. No Frills Account) Overdraft facility (Inbuilt in Savings Bank account) General Purpose Credit Card and Kisan Credit Card Receipt and Delivery of Small value remittances NREGS (National Rural Employment Guarantee Scheme) . 5.2.4 The geographic locations that fall within the scope of this project can span over rural.1.8 5.1.2. IDBI Bank : RFP – Financial Inclusion Project Page 15 of 83 .2 The scope of the current project.Amount received from the government will be credited to the customer a/c as per the details provided by the govt.1. 220.127.116.11 5.7 5.2. Bank may extend services to other areas as well under this project.1 Initially Bank is planning to introduce ICT-based banking outlets in about 119 villages in India having population more than 2000 (most of the villages will be in Maharashtra and a few villages in other states) by March 2012.2. 18.104.22.168.1.9 Pension Fund Old Age Pension Fund Unemployment Fund Subsidies Grants under various popular benefit schemes.2. being one of the ICT-cum-Business Correspondent-based banking channels. may extend to all or some of the envisaged villages depending on the performance.2 BASIC BANKING PRODUCTS & SERVICES 5.1. 5. Education & Personal loan & Agri products Utility bill Payment services like Electricity/Telephone bills etc.6 Third Party products Rural Housing. 5.
4 Biometric standards would comply with RBI’s “Report of the Working Group on Standards for Raw Images of Finger Prints” 5.7 The business practices. and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Problem Management. 5. legal and Bank’s policies and guidelines. Incident Management. Institute for Development Research in Banking Technology. Service Support is the practice of those disciplines that enable IT Services to be provided effectively. specifications for interoperability. The 6 Service Support disciplines are:Configuration Management. Service Delivery is the management of the IT services themselves. 5.3 Smart-card specifications. Change Management. processes adopted for rendering services.3.3. COMPLIANCE REQUIREMENTS 5. Key-Management. Availability Management.3 5. RBI. Continuity Management. IDBI Bank : RFP – Financial Inclusion Project Page 16 of 83 . State Level Banker’s Committee. etc would confirm to IDRBT’s “Open Standards for Financial Inclusion”.2 Service management process based-on ITIL standards – The main focus under ITIL is generally divided into two main areas viz. 5. accounting norms & procedures etc for Banking and Financial services shall confirm to regulatory. Capacity Management. 5.3.1 The entire activity under this solution would be guided by and confirm to policies and guidelines and legal provisions of the Bank.3.2. maintenance of records. 5. Service/Help Desk and Release Management. and IT Financial Management.3.3.3. State and Central Government etc.1. Bank Terminal (also referred to as Point-ofTransaction terminal or Handheld device in this RFP). CERT-In guidelines.6 Business Correspondent / Business Facilitator and agents deployed for rendering outsourced banking/financial services will confirm to RBI’s guidelines. Government.3. Reserve Bank of India.5 Information Security standards for end-to-end solution would confirm to ISO 27001.10 Any such other product/services which may be decided from time to time by the Bank.5. IDRBT and Bank’s policies 5. IT Act 2000.8 Customers enrolled under the project shall meet “Know Your Customer” norms as stipulated by the Bank/RBI. It includes 5 disciplines:Service Level Management. ITIL Service Delivery and ITIL Service Support.
3.3. monitor and mitigate those risks and implement new controls. 5. services. Collateral Securities etc. records. that may arise through the action of its employees.4.3 The Bidder shall indemnify the Bank and provide a system free from risks arising out of data becoming outdated.2 Bidder shall indemnify the Bank from transaction risk (from system error. human error. based on risk perception of the Bank. 5. controls etc. IDBI Bank : RFP – Financial Inclusion Project Page 17 of 83 . disclosure or frauds.12 The source-code should be held under Escrow arrangement with the Bank or mutually agreeable third-party. related to banking and financial services should integrate with Core-Banking eco-system 5.4.3. negligence and mismanagement) and fraud risk (loss to earnings or capital due to intentional deception by employees. agents. actions or proceedings if any.1 Bidder and their consortium members should ensure that in addition to security features deployed in the technology. develop strategies to measure. lost or overwritten due to inappropriate update procedures and the potential for frauds. 5. 5. transactions. and co-operate with the Bank’s internal audit teams.4 Bidder shall indemnify the Bank and hold the Bank harmless against loss or liability.6 Bidder shall maintain adequate documentation. external entities. agents. 5. 5.9 Accounts. contractors etc. remedy any of the identified risks.5 Bidder shall assist the Bank in identifying potential risks in the solution. customers. claims.4. regulatory authorities and third-party external auditors for conducting periodical audit and arrange for necessary access to relevant information / assets under the control of the Bidder and other consortium members.22.214.171.124 THIRD-PARTY RISKS AND MITIGATION BY THE BIDDER 5.4. 5.11 The solution should confirm to and integrate with UIDAI’s directions on Financial Inclusion.10 The solution should confirm to and integrate with Micro-ATM and Mobile banking solution proposed by Inter-Ministerial Group recommendations for Financial Inclusion as and when the same are enforced on the Banks. 5. etc).5. controls and operational procedures should ensure protection of the Bank from loss.4. 5. audit trails etc.7 Financial Exposures & Performance risks from third-party service providers under the project would be regulated and mitigated through Financial Guarantees.
6. facilitate and deliver financial services to the targeted customers.1. Complying with the requirements under sections Consortium” and “Cooperation between Multiple Bidders” “Change in 6.1 SCOPE OF RESPONSIBILITIES 6.8 Bank will enter into a detailed agreement with the Bidder clearly defining the roles and responsibilities and the terms of engagement for the infrastructural support and services extended to the Bank.6 Bidder would be responsible to resolve all issues that may arise from the end-to-end solution.1. IDBI Bank : RFP – Financial Inclusion Project Page 18 of 83 .5 Bidder will act as the single point of contact for the Bank and represent the entire consortium.1. Indemnifying the Bank of risks indicated in the section “Third-party risks and Indemnity” and specific requirements indicated in other parts of the RFP.6 RESPONSIBILITIES OF THE BIDDER AND THE CONSORTIUM 6.1.2 RENDER FINANCIAL SERVICES 6.2 6.1 Bidder shall be responsible for Compliance with mandatory compliance requirements indicated in the section “Compliance Requirements” and at various specific requirements indicated in other parts of the RFP. 6.2 The roles and responsibilities of the Bidder will also include those stated in greater detail in other parts of RFP.3 Bidder will provide an integrated end-to-end solution that includes apart from technological solution and technical services.126.96.36.199.1 The Bidder will be responsible for the end-to-end solution covering the entire scope of this RFP and would assume the role of Systems Integrator.2 One or more of the consortium members will have to qualify and render financial / banking services under Business Correspondent Model duly meeting regulatory requirements stipulated by RBI for rendering specified banking and financial services (refer to section “Basic Banking Products & Services”) and those entrusted by the Bank from time-to-time.2.1. 6.1. 6.7 Bidder shall also man and manage all the incidental activities related to the scope of the RFP. supporting organizational structures and skilled human resources to educate. 6.4. other services like integration of various technological and functional components.4 6. 6.1.1 Render banking and financial services as entrusted by the Bank under Business Correspondent Model at designated locations to all the customers of IDBI Bank duly complying with the RBI guidelines. 6.4.1. 6.1.3 6.
Business Correspondent or their agents on its own. mobile and easy to carry. redundant power sources for continuous operation. backend Banking software. Where Bidder fails to comply with the Bank’s request.3 Bidder shall manage the activities of its personnel or others engaged in the project etc. by virtue of engagement of employees. provide training and operational support for the end-to-end infrastructure supporting the IDBI Bank Financial Inclusion Plan including the handheld devices. biometric-based (finger print) authentication. the Bidder shall have to replace the said person within the time limits stipulated by the Bank.2 Banking Terminal (at the customer contact point) shall support smartcards.3.1 The Bidder shall provide hardware. 6.3. voice guidance in the local language. Bank may replace the said person.6.3. 6. 6. integrity.3. technical services. 6.4.4 ENSURE TECHNICAL DELIVERABLES 6. digital cameras.1 Bidder shall provide a strong. and will be accountable for all the personnel deployed/engaged in the project. well trained personnel and extend necessary mentoring and operational support to the intermediary network of agents etc. etc. 6.4 In case the performance of the Business Correspondents. 6.5 No right to employment in the Bank shall accrue or arise.3. receipt printing. Government or the Bank from time to time. personnel.3. contractors. digital fingerprint scanners. 6. enrollment system. 6. requisite qualifications and skills and deployment experience for all critical activities. etc of the Bidder or its consortium members for any assignment under this project.3.6 Bidder will exercise due diligence and only engage persons having established identity.3 The solution should also be able to support a model that does not require issue of a smartcard where the authentication would be based on the IDBI Bank : RFP – Financial Inclusion Project Page 19 of 83 .8 Bidder extend all of the outsourced banking and financial services by deploying such personal that have high integrity and meet the qualifications and other criteria stipulated by the Reserve Bank of India.3. subcontractors.4. connectivity. their agents or personnel engaged in the project is not satisfactory or is detrimental to the interests of the Bank. 6. software. maintenance. ability to support multiple products and services. printers.4.3 MEET HUMAN RESOURCE REQUIREMENTS 6.7 Bidder will involve designated officials of the Bank in selection process of agents. intermediate switching. 6. etc. Proof of such personnel screening should be submitted to the base branch and obtain the consent prior to their engagement at our Bank. connectivity. agents.2 Bidder shall confirm that every person deployed by them on the project has been vetted through a third-party background check prior to their engagement.
4.5 The solution should have adequate provision to support marketing of Bank’s other products such as deposits. other operations at the service delivery points.13 Bidder shall provide interface and establish connectivity between Intermediate System and the Core Banking System. scalability. loans.7 Bidder shall supply Smart cards as required by the bank for the project. Maintain and Operate handheld devices. the intermediary switching solution and card management system etc. the solution be capable of being quickly scaled up to meet large scale issue of smart-cards. 6. Bank may at a future date seek transfer of ownership of the solution to the Bank if it so desires. 6. at the service delivery points would be at the cost of the Bidder. Bidder shall ensure that this solution is based on a reliable and scalable architecture so as to handle higher volumes and at larger number of locations all over India. 6. fee-based products such as insurance premium. reliability.16 Bidder shall own and operate entire infrastructure including the frontend systems. 6.14 The architecture should meet industry standards. 6. 6.10 All the hardware. 6. maintained and managed by the Bidder. 6.9 Bidder shall Supply. IDBI Bank : RFP – Financial Inclusion Project Page 20 of 83 . in any part of the country.15 Bidders shall supply infrastructure at their own cost and operate the solution on behalf of the Bank.) that is owned.12 Bidder shall provide services of an Intermediate System (supporting functions like Card Management. Banking Terminal/ Handheld Device Management.8 Bidder shall undertake Personalization of Cards. as may be identified by the Bank.11 Bidder shall deploy an architecture that should be scalable to handle large number of customers and handle large volumes of payment and receipts of cash in the unbanked areas. support equipment and application software that can support both online and offline transactions.4.4. remittances etc.6 Further.4 The proposal may be rolled out to cover various other products & services to other customers as well.4. 6.4. Card Management System and Key Management and other related process using Bidder’s own assets and personnel. software.biometrics stored on the handheld banking terminal or held on a remote authentication server. interoperability and confirm to best practices that minimize costs and risks to the Bank.4.4. 188.8.131.52. that is capable of handling transactions/ Customer enrolment data both in online and offline modes from a large number of devices deployed in this project.4.4. in case the total number of customers/account holders exceed the anticipated numbers. consumables etc. 6. Switching. 6.4. BC Management. 6. MIS Solution etc.
user training.19 Technical specifications of various components involved in the IT solution are dealt with in greater detail in subsequent sections.4.4. technical documentation.17 Bidder shall provide devices required at the villages for enrollment.18 Bidder shall provide hardware. should be maintained by Bidder for immediate replacement.22 Bidder shall ensure that faulty front-end equipment should be got repaired or replaced within 24 hours. camera.23 Adequate number of spare machines / batteries etc. software. back-up power /batteries. training materials etc. spares. software.20 Bidder shall ensure that the service is rendered in a manner that is comprehendible (simple and easy to understand) to the customer and the conduct of the agents would encourage and promote the customers to use Bank’s services. finger-print scanner. printer. 6.4. registration. 6. point-of-transaction such as mobile device. 6.4.4. 6. IDBI Bank : RFP – Financial Inclusion Project Page 21 of 83 . technical training. facility management and secure environment for supporting the end-to-end solution and functionality stipulated in the RFP.21 Bidder will have to deploy the solution at the designated locations within the time period specified for the purpose.4. 6. 6.4.6.
the technological solution together with the human resources shall be able to support deposit taking.7 FUNCTIONAL REQUIREMENTS 7. 7. Enabled with interconnectivity.1.6 The Financial Inclusion Solution would be supported by an independent IT infrastructure that would have interfaces with Bank’s Core Banking Solution and other existing Technology Solutions.2.1 IDBI Bank Financial Inclusion Plan would primarily use chip-based smart card carrying the photograph of the cardholder and other details.2 Bidder shall enroll customers to various products using the same solution. 7. banking services. multiple accounts of the same customer using a single smartcard. 7.2 ENROLLMENT OF CUSTOMERS 7. 7. with reliable fingerprint identification facility. 7. Other schemes and banking products would also be offered to customers of target-group based on the policy of the Bank.1. remittances.7 The card holders should be able to perform selected banking transactions through authorized representatives of the Bidder. electronic bill payments etc.1.8 The entities deployed by the Bidder as Sub Agents for extending banking and financial services on behalf of the Bank shall confirm to RBI and Government guidelines.4 The solution should have a provision to support small remittances. 7.1.1. Actual products and services would be offered gradually over the period of time based on the Bank’s policy. 7.9 The solution provided by the Bidder i.1.3 The solution should also be able to support a model that does not require issue of a smartcard where the authentication would be based on the biometrics stored on the handheld banking terminal or held on a remote authentication server.5 The system should be able to support products and services specified in the section “Basic Banking Products and Services”. Customers may enroll themselves for several products IDBI Bank : RFP – Financial Inclusion Project Page 22 of 83 . financial literacy and advice. 7.1.1. these representatives of the Bidder will extend banking and financial services on behalf of the Bank to its customers at their (customers’) respective villages/habitats during the time window and at the frequency stipulated by the Bank. lending.1 OVERVIEW 7. 7.e.2. account management.2 The authentication of transactions would be through matching the biometrics/fresh sample of fingerprint with the minutiae on the smartcard. having provision to support multiple accounts and other financial services.1 Every customer in the target group will have at least a savings bank account with overdraft facility.1. insurance. 7.
2. 7.. digital images of the support documents etc. 7. which includes Bank’s branches.14 Bidder will confirm to security best practices and any other guidelines stipulated by the Bank while capturing. 7. IDBI Bank : RFP – Financial Inclusion Project Page 23 of 83 . policies etc.12 The raw images of fingerprints will confirm to ISO/IEC 19794 and standards prescribed by Reserve Bank of India vide their “Report of the Working Group on Standards for Raw Images of Fingerprints”. 7.2.13 Having captured the enrollment data. as may be required to discharge their roles and serve the target-customers.2.4 Bidder will equip Bank’s authorized field functionaries. reporting enrollment data and related information. consumables etc are stocked or organised in time so as to restore services at any service-point by the working day (from the date of service-outage).2. The Bidder should undertake enrollment to each of the products (as may be required by the Bank) as per the customers’ choice and bank’s policy. Bidder may engage his representatives to carryout the operations duly complying with Bank’s norm and other associated norms of RBI/UIDAI/IDRBT/IBA/Government/Legal guidelines. digital photograph. Bidder’s authorized representatives etc. 7.2.8 Bidder should exercise due diligence while selecting and training competent personnel to discharge Bidder’s roles associated with the solution.9 Bidder shall also ensure that the agents are retrained and kept updated with Bank’s new schemes. digital raw images of required number of fingerprints. 7.2. authorized agents extending financial/banking services on behalf of the Bank.simultaneously or to different products at different points-in-time.2.11 Bidder may be required to enroll the customer in the presence of such personnel and on production of such documentary evidence/support that RBI or the Bank may prescribe duly complying with customer due-diligence (including extant Know-Your-Customer requirements and Anti Money Laundering guidelines).2.2. storing.15 The physical documents and application form will be delivered at the designated location of the Bank. 7. with necessary devices/instruments at their cost to electronically capture all the relevant details of the customer. 7. processing and transmitting. 7.6 The equipment provided for the above stated front-end activity should be robust. and provide a secure transmission channel to Card Personalization Centre.2.10 Bidder would also ensure that required supplies of stationery and other consumables are made available with agents for uninterrupted operations. reliable and easy-to-use and customized to Indian rural conditions.2. 7.2.3 Bank will entrust the process of enrollment to the Bidder.7 Bidder shall ensure that there are adequate number of spare machines. the Bidder will securely store and transmit the information required for Card Personalization to the location authorized by the Bank. 7. 7.5 Due care and security should be accorded to all the related physical documents. 7.2.
4 In case required.6 In case the smartcard is not properly activated. 7. indicate and load the charges to the transaction amount at the front-end system or the backend-system as per Bank’s policy.4. backend or at branch level as decided by the Bank for each of the schemes/products and services.3.7 The customer will operate his/her account through smart-card after activation process only.4.7 Suitable interface should be provided in the software solution that allows bank’s officials to view and authorize the opening of the account/registration for the scheme/product/service.3. 7. 7.4. 7. 7.3. No transactions shall be permitted using a smartcard until it has been issued in accordance with the Bank’s guidelines and has been activated.3 However the account/scheme/product/service will be activated only after fulfilling the stipulations given by the Bank.3 ACCOUNT OPENING/PRODUCT REGISTRATION AND ACTIVATION 7.5 The scheme/product or service may require authorization by Bank’s official before it becomes operational. 7.4.1 Every customer Account would be opened in the Backend banking system after all the mandatory information about the applicant/customer has been captured. Bidder will address the problem and reissue the smartcard without any additional cost.2 It is the responsibility of the Bidder to ensure that the cards are delivered and issued to the right person at the place stipulated by the bank. back-end and intermediary systems together with the personnel handling the process should be capable of enforcing all the controls required by the Bank.4 Card activation is distinct from activation of an account.3.2 System should be capable of handling all registrations and deregistrations (subsequent to initial enrolment. 7.4. System should be capable to calculate.3. the person authorized to deliver the card would activate the card after successful verification of the fingerprints against those stored on the card by matching the live sample using the device/ terminal provided by the Bidder. 7.5 Bidder may be required to associate such persons as the Bank may stipulate to witness or confirm correct delivery.4 DELIVERY OF THE SMARTCARD 7.3.1 The Smart Card will be delivered to the customer by the Bank’s official or by the Bidder at customer’s village / habitat as may be decided by the Bank. card-personalisation and delivery) for additional schemes/products and services at the customer contact point. 7. 7.3 While handing over the smartcard to the customer.4.4. 7. IDBI Bank : RFP – Financial Inclusion Project Page 24 of 83 .6 The front-end. 7.3. 7.7.
7. 7. etc then the Smart Card will be replaced without any additional cost to the Bank or the customer. 184.108.40.206 The access to front-end system would be restricted to only a select authorized agents.6.2 If the need for replacement arises due to wrong input of data.1 Each smartcard will be attached to one or more specific agents for operations.6 Bidder will be reimbursed by the Bank as per the contracted cost.2 The smartcard-holder will carry out all the banking transactions through the authorized agent in the villages. etc will be borne by the Bidder.3 Mode of transactions may be online or offline.7.7. IDBI Bank : RFP – Financial Inclusion Project Page 25 of 83 .3 In case card requires replacement due to loss or mishandling by the customer. 7. then the same may be replaced with a fee to be paid by the customer. 7. concerned agent’s smartcard. then the Bidder shall make alternate arrangements for extending services without any interruptions. 7.1 REPLACEMENT OF SMARTCARDS Replacement of the Smartcards may arise due to various reasons.6. 7.1 Bidder’s representatives extending the services to Bank’s customers are required to authenticate themselves to the front-end systems through a smartcard and biometric/PIN.6 In case of prolonged absence or indisposition of the appointed Bidder’s representative. 7. All such access would be based on authorization.6.4 Bank will determine if a cardholder may be allowed online or offline or both types of transactions.3 All the transactions conducted by the agent will have to be registered in the agent’s card and stored therein securely until the next successful end-ofday operations. the front-end system and the backend system.5 7.6.4 7.5.5 In case of loss of Smartcards of the Bidder’s representative or nonavailability of the Bidder’s representative. SMARTCARDS FOR AGENTS 7. 220.127.116.11.7. 7. administrative lapses of Bidder.5 The solution shall have parameterized control to set online/offline/both at each card-level /account-level/ transaction-type level/ transaction valuelevel or a combination thereof.5. 7. Any costs associated with reissue or fresh cards. The front-end system should validate the agent’s credentials before allowing any access to the contents of the front-end system. defective card.7 CUSTOMER OPERATIONS 7. Bank will insist on appointment of a substitute within a reasonable time. 7. 18.104.22.168 Every transaction would be recorded on the customer’s smartcard.
7.2 Bank will entertain claims for reimbursement from the Bidder only after delivery of the smartcard/transactions in the Smart Card to the Customer duly following the process and procedures stipulated by the Bank.5 Reimbursements to the Bidder towards subsequent registrations shall be claimed from the Bank on monthly basis. 7. supply of the Smartcard. 7. insurance etc. savings bank accounts are being offered. as and when they are offered by the Bank/subscribed by the cardholders.4 Payments will be made on a monthly basis for all the Personalised Cards delivered during the previous month.7.7.7. 7. managed and operated by the Bidder. 7.10 Bidder would obtain application/ enrolment forms for other permitted schemes like loans. 7. Bank may extend other services also to these cardholders. secure transport of the Smart-Card and delivery of the card to the account holder.7.2 The Bidder will be responsible for the security of the cash drawn from the branch and the cash received from the customers towards any banking transaction.7. 7. 7.8 The services availed by the customers may vary.8.1 Reimbursement for these costs would be claimed from the Bank as per the contracted price on a monthly basis. Bank would pay at contracted Consolidated Unit Price for each Personalized Smart Card.8.12 The related procedure would be finalized by the Bank in consultation with the Bidder. maintained. 7.7. IDBI Bank : RFP – Financial Inclusion Project Page 26 of 83 . 7. their representatives/personnel or other third-parties (authorized by the Bank) under various stages commencing from obtaining the list of customers.8. 7.8.9 HANDLING OF CASH BY THE BIDDER: 7. transport of the physical and electronic records. enrolment.22.214.171.124 Although initially.3 This Consolidated payment shall cover all the activities undertaken by the Bidder.11 These applications would be securely forwarded by the Bidder to Card Personalization Centre for capturing the required details and enabling the access to these accounts through the same Smart Card as has been already issued to the customer.9. 7. identifying customers.8 REIMBURSEMENT TO BIDDER REGISTRATION AND CARD-ISSUANCE TOWARDS ENROLMENT. card personalisation.6 A customer may have multiple accounts linked to the same Smartcard. 7. 7.8.1 The funds that would be required to make payments to the account holders will be made available by the Bidder or his authorized personnel.6 Entire infrastructure required for these activities will be owned.9. 7.7 Bank would determine from time to time the schemes or banking services that may be extended to the customers through these cards.
2 Bank may at certain locations deploy Business Correspondents independent of the Bidder.7.6 Bidder would be permitted to operate any number of times during the authorized business hours of the Bank’s designated branches. would be stored. fingerprint data etc.10 BIDDER’S OPERATIONS AT THE CUSTOMER CONTACT POINTS 7.4 Authorized agents of the Bidder who are permitted to operate the frontend systems would also be issued Smart Cards wherein their identity. 7.3 Bidder will indemnify the Bank for all losses / risks associated with the cash in transit.9. etc should be recorded in the front-end terminal through which the transactions are being effected.8 The Bidder should also be able to take a printout of the Opening Balance of Cash. 7. requests for issue of new cards. 7. procedure for balancing & reconciliation.10. help-desk.10. Cash receipts from the Customers and Cash balances held at each of the locations. Closing Balance of Cash and the list of all transactions in between.10 7. 7.10.5 These Smart Cards will be used by the Bidder’s authorized personnel to identify themselves to the device and authenticate all the transactions.9.9. transactions.10.10.4 Bidder will account for all such cash received on a daily basis by providing the Bank evidence of all Cash payments made to customers. 7.7 Bidders should be able to know the cash balances so as to balance the physical cash available at any point during the day. etc. 7. operational training.10.10. etc will be prescribed by the Bank.10. 7. 7. 7. 7.1 Bidder will be responsible for physical custody and upkeep of the systems/devices provided for front-end operations.11 One copy will be retained by the Bidder for records.10. troubleshooting support. cash balances held or handled by the Bidder.9. In such cases Bank may require the Bidder to provide technological support to these Business Correspondents Bidder shall provide all necessary systems/devices. The second copy shall be handed over to the designated branch. 7. maintenance of record of the lost cards. IDBI Bank : RFP – Financial Inclusion Project Page 27 of 83 .10. 7.10. 7.5 The formats and the details to be furnished.10.6 Cash replenishment and cash usage. maintenance support. receipts of transactions. their representatives or other intermediaries appointed by the Bidder. 7.9 The printouts shall be obtained in duplicate every day.12 The procedure for payment and settlement would be shared with the Bidder in detail by the Bank. details of exceptional transactions. etc for front-end operations even to such other Business Correspondents.3 Bidder would also be responsible for cash and accounting of transactions.
CUSTOMER ACCOUNT OPERATIONS
7.11.1 Customers who wish to receive or remit funds shall approach the authorized representative of the Bidder. Customer will furnish the Smartcard. 7.11.2 The Bidder will verify the identity of the cardholder using the name & photograph on the card. 7.11.3 Bidder may verify additional details of the customer if stipulated by the Bank. 7.11.4 Customer is permitted to transact in online mode only through the Handheld device (such as POS) to which the card is linked. 7.11.5 Customer is authenticated by verifying the fresh fingerprint sample (obtained through fingerprint scanner at that time of every transaction) with the master templates/ fingerprint data stored on the Smartcard. 7.11.6 The requested transaction is put through only if the conditions stipulated by the Bank are met. 7.11.7 The successful cash transaction is concluded by payment of cash or receipt of cash by the Bidder depending on whether the transaction is a withdrawal or a receipt. 7.11.8 Further, each cardholder will be permitted only certain number of transactions for each category within a given period (e.g., one transaction per day of each transaction type). 7.11.9 Initially account holder may only undertake one transaction per day of each transaction type. 7.11.10 These stipulations will be parameterized at the backend banking system and enforced at the front-end terminals so as to permit only such number of transactions per transaction type for a given card. 7.11.11 Bank. These details will be furnished to the successful bidder by the
7.11.12 Receipts will be printed for each transaction. One will be handed over to the cardholder and the other would be held with the Bidder for records. 7.11.13 Each transaction will have a unique reference number for the Bank and the same would also be printed on every receipt. It should contain information like Account No, Date of Transaction, transaction type, Amount, Village name, POS machine number through which transaction takes place, transaction serial number [which can be re-set], etc. 7.11.14 All transactions are to be logged and the logs are to be preserved securely for future reference for time-periods stipulated by the Bank. 7.11.15 It should be possible to build audit trails of the transaction using the unique transaction number from the audit logs. 7.11.16 It is recommended that transactions are stored on the front-end terminal (handheld device with the Bidder).
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7.11.17 All transactions made using a particular Smart Card shall be recorded and stored. 7.11.18 The number of transaction history stored in the card would depend on the availability of memory on the card and would be decided mutually by the Bank and the Bidder. 7.11.19 All online transactions, where permitted by the Bank, shall be uploaded to backend banking system at frequencies stipulated by the Bank. 7.11.20 The details of transactions conducted on a terminal would be uploaded to the backend banking system atleast once a day i.e. during EOD. 7.11.21 No further transactions would be permitted on the terminal after the Day End operations until the next day’s BOD. 7.11.22 Where the number of transactions are more, Bank may stipulate shorter intervals for updating the data. 7.11.23 Where the online transactions are permitted, it would be required to download the account balances from the backend banking system during the Begin-of-Day operations. 7.11.24 It is preferable that Bidder every day at BOD updates and synchronizes data held in the handheld front end terminal with that of the backend banking system. 7.11.25 Where there are any stop-payment instructions, need for freezing balances, reversal of credits, etc., Bank would in such cases convey the same to the Bidder and it would be the responsibility of the Bidder to update the backend and front-end systems suitably to enforce these instructions. 7.11.26 The account holder may request for statement of account and the Bidder at the village will provide a printout of last 10 transactions together with the outstanding balance in the desired account(s) using the front-end equipment. 7.11.27 The receipts and statements should be in bi-lingual (English and Hindi / regional language) and / or local language as may be stipulated by the Bank. 7.11.28 If the card is not utilized for a certain period, say three months, it may require re-activation by the authorized representative of the Bank. 7.11.29 Bidder may assist the customer by pursuing with the Bank.
7.11.30 In case the card is lost by the account-holder, the matter shall be reported to the Bidder, who will record the necessary information and send the application/request to the Bank for issuance of duplicate card. 7.11.31 An acknowledgement of the lost card shall be given to the customer by the Bidder. All further transactions on the lost card are to be blocked immediately. Bank may charge the customer for issuing duplicate card. 7.11.32 transact. 7.11.33 Until duplicate card is issued, the customer would not be able to Hence Bidder shall reissue a fresh card without much loss of time.
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7.11.34 The procedure for issuance of duplicate smartcard would be similar to the enrollment process except for the resubmission of the account opening form. 7.11.35 The credentials and digital images of fingerprints etc. should be tallied with that of the original records stored in the system ensuring that there is no impersonation. 7.11.36 Bank. 7.12 The details of the procedure would be provided to the Bidder by the
INTERFACE WITH RURAL – ATMS & POINT OF SALE TERMINALS shall have a sample that is authentication or centralized
7.12.1 Bank may introduce smart-card enabled ATMs that provision to authenticate transaction based on fresh finger-print matched with minutiae stored on the smartcard or a remote server authorized by the Bank or UID authorities database database.
7.12.2 Similarly, Bank may wish to extend services using Point of Sale terminals for extending services to the smartcard holding customers. 7.12.3 The Bidder shall build necessary interfaces for enabling use of smartcards (those issued under this project) on such ATMs and PoS terminals. 7.13 STATUS MARKING OF THE SMARTCARDS/ ACCOUNTS
7.13.1 There shall be provision in the system to block, activate, deactivate, marking as inactive, specify asset code (based on IRAC – income recognition and asset classification for borrowal accounts) suspend, revoke and restore transactions using any specified smart card and accounts. 7.13.2 The systems should be able to effectively enforce these conditions and related business rules both in online and offline modes. 7.13.3 There shall be a provision to communicate Bank’s instructions on change in status of smartcard/account centrally. 7.14 ACCOUNT CLOSURE BY THE CUSTOMER
7.14.1 Where a customer wishes to close his/her account, a proper request has to be recorded with the Bidder at the village. 7.14.2 The instructions are to be entered on the handheld device and authenticated by the customer. 7.14.3 This information is quickly passed on to the front-end and back-end functionaries. 7.14.4 All dues between the Bank and the customer are settled at the time of closure. 7.14.5 The customer will be allowed to draw the balance amount through the Bidder’s terminal at the village.
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7.14.6 The changed status of the account has to be updated at all the relevant places. 7.14.7 Detailed procedure for closure of accounts would be stipulated by the Bank. 7.14.8 Smart Card has to be surrendered if all the accounts related to the card are closed. 7.14.9 The system should permit recording of nominations, settlements of death claims etc. 7.15 REMITTANCE SERVICES
7.15.1 Bank would extend electronic cash/fund remittance facilities to customers under this project. Bidder’s solution should have the capability to effect fund-transfer from one account to another account within the Bank and inter-bank. The solution should be able to send and receive funds electronically. These could be using NEFT, RTGS, ECS, inter-account transfer, etc. within the Bank or across the banks. 7.15.2 Necessary interfaces have to be created with bank’s Core Banking System, NEFT/RTGS/ECS etc. 7.15.3 Customer should be able to remit funds and receive funds using the front-end system with the agent. 7.15.4 The solution provided by the Bidder should confirm to RBI, Government and Banks guidelines. 7.16 OTHER PRODUCTS AND SERVICES
7.16.1 Bank would share the operational guidelines for other products and services that would be extended through this channel. The same shall be shared with the Successful bidder. 7.17 MANAGEMENT INFORMATION SYSTEM:
7.17.1 Bidder shall put in place a robust MIS system in order to monitor all the activities connected with the IDBI Bank Financial Inclusion Project. 7.17.2 Bidder shall assist the Bank in defining exception transactions and monitor all such exception transactions from a central location in the Bank. 7.17.3 It should also be possible to centrally monitor and obtain reports on cash movement, cash balances, cash payments etc. at each of the front-end functionaries. Bank should also be able to obtain various reports on customer wise, Scheme-wise etc. as and when required. 7.18 REVIEW AND MONITORING MECHANISM
7.18.1 Bank may, if it so desires, appoint a dedicated Nodal Officer for a cluster of villages to monitor the Business Correspondents exclusively. The Nodal Officer shall report to the concerned Branch/ RH. Head Office will be monitoring the overall performance from a central location. The solution shall IDBI Bank : RFP – Financial Inclusion Project Page 31 of 83
1 Bidder shall have adequate audit controls and track normal and exception transactions.19 INTERNAL AND EXTERNAL AUDIT 7.19. The Bidder is required to extend all necessary cooperation to facilitate audit process.3 Bank may also arrange for a random verification of enrollment/ payments. card-personalization. IDBI Bank : RFP – Financial Inclusion Project Page 32 of 83 . 126.96.36.199.support various types of MIS information reports to enable monitoring and managing the effectiveness of the performance. 7.2 Bank will evaluate the Bidder on an ongoing basis and may take a suitable decision for continuation/ termination / expansion of contracted services based on the performance. 7. 7.3 The project shall confirm to Bank’s policies and would be subject to Internal and External audits.2 Bank will utilize the services of internal or external auditors for ensuring proper operations by Bidders. etc for better control. 7.18.
uploading/downloading of transactions/ customer enrolment data through online or offline mode. scalability and Internet/Intranet and extranet capabilities.2 The standards.2. security and networking systems that support the requirements of the project shall be preferably based on Open Systems Architecture and support interoperability. 8.1 The proposed solution will support authentication of customers. operating systems. 8. services and operational capacities to improve productivity and performance and customer service. guidelines & standards prescribed by Cert-In. secured communication.5 The system should be scalable and interoperable and work with different types of handheld devices and Contact / Contactless smart cards provided by different Bidders.2 TECHNOLOGY ARCHITECTURE FOR THE SOLUTION 8.1. customer enrolment system. IDRBT for Smartcard.2.2 The technological details indicated in the RFP are suggestive. etc 8.8 TECHNICAL SPECIFICATIONS: 8.1 OVERVIEW 8.3 Any alternate technologies based on open standards with equivalent/better security functionality and other features will also be considered for evaluation based on relative merits and their ability to meet the regulatory. 8. Financial Inclusion. application.1. 8. portability. 8. transaction processing. The solution will provide for simple queries and various types of MIS report. This architecture is detailed in the micro IDBI Bank : RFP – Financial Inclusion Project Page 33 of 83 .4 The Technology architecture should be compatible with interoperable Aadhar based online transactions. 8. software. The technologies and the solution should support bank’s strategy.1 The IT hardware. authentication of transactions through fingerprint matching. Biometrics. Bidders are requested to indicate details of their software application with innovative business model and the distinct advantages of their solution. ISO 27001 security architecture. The architecture should meet industry standards and best practices that minimize costs and risks to the Bank. RBI & SCOSTA.1. generation of printed acknowledgement for completed transactions. solution should comply with IT Act 2000. legal and bank’s business & strategic requirements.6 The smartcard related technology used for Financial Inclusion shall confirm to IDRBT’s latest standards. generation of Audit trail including failed transaction.3 The most effective and reliable technology architecture will be identified by the Bank that will support the strategy for all India roll out. 8. Internet Technologies.2.4 The Bidder should be in a position to implement a proven technology and should be able to roll out the systems at short notice. 8.1.1. Electronic-Commerce.1.2.
3.7 Bidder will comply with the bank’s policy on data-backups.4. applications etc.5.5 Bidder will have system in place to handle disruptions in service to the customer and ensure quick remedial action. account information. IDBI Bank : RFP – Financial Inclusion Project Page 34 of 83 .3 Bidder shall build necessary interfaces and extend banking/financial services as per bank’s policy. 8.3.4. charges and the information captured relating to the customers. Security & Processes.ATM specifications laid down by IBA and UIDAI.1 The operations and technology supporting this facility shall at all times confirm to regulatory and legal provisions and the requirements of the Bank.4.5. The device should have the ability to process the magstripe debit card transactions with Aadhar authentication. 8.3. 8. 8. 8. when the solution is finalized by the bank in collaboration with its partners. The device should also include the magstripe card reader specified in the section 6.4 Data Backups must be tested periodically for restoration.4 DATA BACKUP & CONTINGENCY PLANNING 8. ISO 19794 for Biometric. software. programs.5 TECHNOLOGY CONTROLS 8. 8.2 The Bidder should provide technological solution with a highly reliable and scalable architecture that confirms to international standards and best practices. 8. 8.4. ISO 8583 for transaction interface with backend systems should be adopted. legal and regulatory requirements.1 Bank would like to have an interoperable architecture to support the FIP as also UIDAI’s Aadhar based Banking transaction.3 The data to be retained includes information compiled/processed/ stored on account of the transactions.4. 8. Software. ISO 7816/ISO 14443 for Smart Card.3 INTER-OPERABILITY 8. 8. 8.4. 8.2 Bidder shall build suitable interfaces to service smartcard issued by other service providers where the smartcard and its architecture confirms to IDRBT’s guidelines. balances. 8.4. The device deployed as part of the solution should also meet the standards specified in the micro ATM document: Hardware.2 It will be the responsibility of the Bidder to retain all records for future reference to meet internal.3 of the micro ATM Standards.1 Bidder will be responsible for data protection.8 Bidder shall have a robust Disaster Recovery and Business Continuity Management. disaster recovery and business continuity requirements.6 Bank would stipulate the archival policy for all critical data.4. complete data backup and other data safeguards including disaster recovery in respect of the IDBI Bank Financial Inclusion solution.
8.8. 8.5.3 Security of the individual’s identity and transaction data must be maintained while the data is in use.12 Strong authorization mechanisms should be provided to enforce principles of least privileges.6.11 Authentication mechanisms should reliably verify individuals.13 The solution supplied by the Bidder should provide timely tracking and reporting of events / violations to bank’s policies.188.8.131.52 Delivery of other government and financial services (like utility payments. credit. 8. limiting amount of money that can be transacted etc. for de-duplication of finger print information. cash receipts. 8.6. using at least 3DES or higher encryption standards. intermediary devices and servers and support secure communications between various devices/components.10 Bidder shall provide technologies with highly reliable functionalities to support encryption on the smart card. replay of transactions etc.7 Enrollment process must be scalable to handle huge numbers. in transit and in store. Data storage requirements should be adequately managed. 8. transmission software.4 Raw Finger print image should be stored without compression and confirm to RBI guidelines. 8. cash withdrawals and cash payments to service various deposit. utility payments. PoS terminal. 8. remittances. cash credit/ overdraft schemes.1 Management of Account life-cycle for savings/term/recurring deposit schemes. 8.5. 8.5 Fraud prevention technologies should be implemented for detecting multiple enrollments.14 Systems should be available to support uninterrupted services to the customers duly meeting the contractual obligations of the Bank towards thirdparties and customers. insurance schemes offered to customers under this project. 8.9 Bidder should ensure that end-to-end solution is ISO 27001 certified and the certification is maintained throughout the tenure of the engagement. 8. IDBI Bank : RFP – Financial Inclusion Project Page 35 of 83 . restricting access. process and people through a competent and mutually agreed third party. as required by the Bank. micro insurance etc.5. Integrity of all transactions should be secured from end-to-end. 8.5.6 BASIC FUNCTIONS OF THE APPLICATION The application software must support a minimum of the following basic functions.5. demand/term loan schemes.5. 8. 8.) should be overlaid on this model to capitalize on technology investments.5.8 Security audit should be carried out for the technology.2 Cash deposits. devices and other systems interacting with each other and generate audit trails to support accountability and non-repudiation requirements of the Bank.5.5.
6. cash receipts.6. Similar provision for posting debits to various accounts.9 Highly parameterized enquiry module for online query of data yielding standard or adhoc formats and help-line related activities. 8. fees.6. between two office accounts.6.11 Account closure module 8. 8. Reconciliation and reliable updation of credits and debits transactions through centralized batch posting. balancing of books. application and posting of commission/fees etc for various services / facilities offered to customers based on parameters. cash on hand at every service delivery point. 8.6. 8. remittances. cash paid.6.8. etc.7. 8.17 Record and maintain detailed audit trails of all types of transactions (financial or non-financial) duly preserving pre and post images of changes made to accounts. 8.2 Should confirm to ISO 14443/ ISO 7816 standards for contact less/ Contact Smart cards and support read and write operations. 8.6 Pension/ Wages/ Other disbursements through centralized batch posting to the credit of various accounts of the customers.6. IDBI Bank : RFP – Financial Inclusion Project Page 36 of 83 . RBI. reports for submission to Auditors.18 Generation of Control Reports for monitoring and control including reports on the Cash entitlement. Government etc.10 Dormant Flagging for Inactive Accounts.1 The Smartcard must confirm to the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion.6.12 Asset Classification for loans and advances 8. reconciliation.7 SMART CARD SPECIFICATIONS 184.108.40.206 Generation of Statements. cash drawn.6. 8. between two accounts.13 Interest calculation and posting for deposits / loan accounts etc. Balance-sheet.7 Batch-balancing.4 Transfer transaction between two cards. 220.127.116.11.6.14 Calculation.3 Voice guidance in local language should be provided for transactions to enable the Customers to follow the transactions. 8. provision to collect commission. between customer account and office account. charges etc.15 Calculation and posting of commission/ fees etc.6. 8.8 A report generation module for generation of various MIS reports 8. 8.19 Any other specifications required by the Bank from time to time. as per bank’s stipulations 8.6.6. payable to Bidder/ third-parties and claims from Government/Bidder/third-parties. books of accounts. 8. receivables/payables.5 Uploading / Downloading various transactions from one tier to the other within the overall system covering Online and Offline transactions and maintain data integrity. 8. parameter files.
7.4 Should be of standard dimension 8.7 Key Length Supported (1024 to 2048) Symmetric Key Support (DES/ TripleDES Algorithm) 8.12 The data relating to each account will have corresponding Account No.8 BIOMETRIC/FINGER PRINT IMAGE ACQUISITION 8. 8.7. Bank may require additional information to be stored on the Card. Smart Card Operating system.9 Card will have the photo of the customer as per design approved by Bank. date of issue.16 The card should allow the reader to compare the fingerprint template stored on the card and the live finger print of the card holder read by the fingerprint reader.11 Should provide for 10 accounts. 8.14 Provision for Unique number for card serial numbers.1 The minimum requirements for image acquisition shall confirm to RBI guidelines and currently should be the Setting Level 31 as defined in the ISO/IEC 19794-4 and is as under: Setting Level Scan resolution pixels/ centimeter (ppcm) Scan resolution pixels/Inch (ppi) Pixel Depth (bits) Dynamic range (grey levels) Certification IDBI Bank : RFP – Financial Inclusion Project Page 37 of 83 . Fingerprint Templates corresponding to a minimum of 6 fingers & maximum of 10 fingers. date of birth. secure storage of information regarding multi accounts. details of the last 10 transactions and Closing balance. instruction to return the card if found lost. 8.6 8. 8. Applications provided by the smart card bidder. Opening balance.3 The card should be of best quality PVC/polycarbonate material. printed on it.7.7. 8.8. 18.104.22.168.15 Should guarantee card worklife of at least 5 years.7. 8..7.10 Application area will contain personal information. Customized application and future applications. residential address.5 Card operating system shall be compliant with SCOSTA-CL standard of Government of India 22.214.171.124. 8. 8. etc. validity.13 The personal information will have name. Should be durable and should withstand flexing/abrasion/ static electricity/humidity/magnetic field.7.7.17 Should specify the breakup of the space allocated in the smart card for various requirements like User Certificates.8 Should have a minimum of 32 K EEPROM memory for customers and of 64 K EEPROM for Agents rendering banking/financial services.7.7. 8. 8.
Bidder may indicate the list of compatible algorithms (with version). 8.3 Maximum number of minutiae to be sent to the card may depend on transmission time.3 The Bidder should be capable of integrating with the UIDAI & NPCI specifications without any addition to the cost thereby facilitating interoperability. 8. 8. 8.2 Minimum number of minutiae for enrollment would be 30-35 and for verification 25-30. make/models of scanners and authenticity of compatibility (certification by reliable organisation.8.4 Minimum of 6 fingers & maximum of 10 fingers image data shall be captured and stored on server.2 of the micro ATM specifications.8. Bidder shall indicate the minimum number of minutiae recommended for enrollment and the achievable maximum.1 The quality of finger-print and minutiae meets interoperability requirements and confirms to the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion. Recommended maximum number of minutiae for enrollment and verification is 60.31 197 500 8 200 EFTS/F 8. the system should be able to authenticate the cardholder using UID database in conformance to Bank’s specifications.1 System shall have provision to store the customers UID number on the card as well as the front-end device/ server’s database.2 Once UID is implemented.8.8.6 Solution should be able to comply with IDRBT’s approved compression algorithms .9. etc) 8. Bidder shall indicate their consent and preparedness for the same. 126.96.36.199. The same may be relaxed to 16 for enrollment and 12 for verification based on the strength of the function. which are detailed in section 6.10.3 Minutia record format shall confirm to ISO/IEC 19794-2 standard. memory resources.4 The minutiae should be compatible with third-party Bidder’s algorithms. 8. Bidder would be required to meet the said specifications as and when timelines set by UIDAI or IDRBT.2 The fingerprint image acquisition and iris scan shall confirm to requirements and certifications proposed by IDRBT or UIDAI. execution time and security aspects.10. 8. 8.5 The images are preferably stored in uncompressed form as per RBI guidelines.9 MINUTIAE 8.WSQ or JPEG2000. 8. 8.10 INTEGRATION WITH UID SCHEME 8.7 The biometric specifications should meet the standards set by UIDAI. 188.8.131.52. IDBI Bank : RFP – Financial Inclusion Project Page 38 of 83 .
customer name.2.12.1 The Smartcard Data Architecture meets the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion 8.3 Should have built-in PKI support Multilingual support 8. date of birth.2. 184.108.40.206.11.12.2. 220.127.116.11 All required devices should be freely (easily) available to carryout the activity on a large scale. gender. and also have ability to transfer data using online methods. 8. 8.2 Static and dynamic data about cardholder residing on the smartcard shall at a minimum meet IDRBT’s standards 8. primary identification (code representing nature of identity proof submitted by the customer).4 Variable data on the card shall be customer’s address and linked-card number.5 secured modes. 8.12.9 Application should be upgradeable in the field Agent based rule definition IDBI Bank : RFP – Financial Inclusion Project Page 39 of 83 .2 The device may be a single integrated system or could be in maximum of 2/3 components. and at least 8 hours of continuous operations 8. 8.11 CARDHOLDER’S IDENTITY DATA 8. preferred language of the customer. All communications with the handheld devices should be by 8.8 18.104.22.168.12.2. 8.11.4 The integration with UIDAI for authentication should follow the API’s published by UIDAI from time to time.12 HANDHELD DEVICES: 8.8. 8.1. card issue date and Unique ID (UID).1.1.4 Should have online connectivity possible.3 The details of static content include card number.5 The record structure and card architecture shall be compliant with specification of IDRBT.2 Handheld Device Specifications 8.12.1 Should confirm to ISO 14443/ ISO7816 and ISO 18092 standards for read and write operations.10.1 General Requirement:22.214.171.124.2.7 Fingerprint system should be able to match the live fingerprint against templates stored on the customer card 8.12.1 The device meets the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion 126.96.36.199.11.2 8. customer’s mother’s name.6 Should be battery operated with several days in standby.
12.3.6 8. 8.12.1x1 square inch.1 Contact Area .6 Maintenance of full traceability and audit trail of the transactions 8.12.3. In case it is a thermal printer. 8.9 devices/systems Secure communication between handheld device and all other 8. 188.8.131.52.184.108.40.206.12. These downloaded transactions from the backend should be written subsequently in the respective smart cards during the next visit of the customer.7 Validation of cards with respect to authorized hand held device Authentication of the customer Secure storage of transactions Facility for online connectivity Voice guidance for transactions 8.12.8 The handheld device should be able to maintain a database of linked customer accounts.3.3.1 Scanner device should be capable of capturing and transmitting either minutiae or raw image as required. then the paper used must be of superior quality.3 Scanner device needs to generate clear distortion free images using the advanced optical methods.5 8. Page 40 of 83 IDBI Bank : RFP – Financial Inclusion Project .4 In case of any communication failure.12. it will ensure that no data is lost during transmission 220.127.116.11 Uploading and/or downloading of transactions to/from Intermediate system through online connectivity as well as through online modes 18.104.22.168 Printing reports/ Mini statements.12.4 8. multiple fingers (single image records).1 Reading fingerprint of customer 22.214.171.124 Locking the device from further usage whenever the business agent failed to upload the day’s transactions to the intermediate server even at the End of Day or reached the permissible limit of transactions 126.96.36.199. Protection from strong ambience lights should be provisioned for this.3 Capability of hand held device.13 FINGERPRINT SCANNER The Fingerprint Scanner to be deployed needs to have following minimum technical specifications – 8. the device should be capable of undertaking the following functions:8.13. 8.2 Each record shall pertain to a single subject and shall contain an image record (consisting of single view) for each of one or more fingers. and to transfer/upload the transactions either through online connectivity or online modes.3 8.12. 8. receipts with a printer Impact printer is preferred.12.2 Comparison of the above fingerprint with fingerprint template stored on the smart card 8.
13.3 8.5 Grayscale finger image data should be stored.13.7 Scanner device should be capable of sensing the Live-scan plain Finger impression.13.13.3. temperature variations.13.3.4 Minimum requirement for image acquisition should be the Setting Level 31.12 The Scanner Device must confirm to ANSI-378 standard to meet the Data Interchange requirements set by the standard.13.13.4 Minimum Capture Size – 13 mm wide x 17 mm high Pixel density of 500 ppi with ±5ppi.11 Scanner Device should be ready to use with ease of integration and interoperability 8. 8.13. Pixel Depth – 8 bits 8. Scanner Device must be immune to Electronic Discharge.13. 8.13.13. 8.3.15 Scanner device should be protected from strong ambience light.13 8.19 Bidder should provide Scanner Device ID and record it in general record header. 8.2 8. 8. as defined in the ISO/IEC 19794-4 and 8. This would require the Scanner Device to have strong antispoofing features.13.13.13. 8.10 Scanner device must encrypt the finger minutiae with 3DES or equivalent strong encryption algorithm before transmitting it over the network for authentication.9 Scanner device and algorithm used for developing minutiae shall be configured to address security requirements of the bank and protected from unauthorised changes 8.17 Scanner device must have broader range of applicability.6 Scanner Surface should be dust and humidity resistant. 8.13. IDBI Bank : RFP – Financial Inclusion Project Page 41 of 83 .8 Scanner device should use precise and fast processing algorithm to ensure efficiency and reliability.3.16 Scanner device should have temper resistant design.18 Scanner device must be capable of generating audit logs and customizable reports of security events that should be reported to the central repository. to avoid alterations to the physical device and/or connectivity modes with the various components to prevent relay or bypass attacks. 8. whereby only live fingerprints will produce an image & also protect from use of residual images 8.13. 8.13. recorded and transmitted in uncompressed – bit packed form.8. 8.5 Dynamic Range of Scanned image – minimum 200 grey levels prior to comparison.13. especially for use in extreme conditions and climates. 8. humidity and similar environmental variables.13. Adequate security measures are desired to protect this data.14 Scanner device must be resistance to impact and shocks. in the form that the dust and humidity levels should not be damaging the scanner surface.13.
8.15. maintenance and revocation of keys needs to be provided. Maintenance and Operation of the System will be done by the Bidder.2 Only Authorized or registered devices can connect to the Intermediate System 8.Cards need not be destroyed or recalled when new applications are launched – instead it should be possible to upload and delete applications from existing cards in circulation remotely e.1 Card Management to track cards issued. 8.15 INTERMEDIATE SYSTEM / FI SERVER 8.5 Post-Issuance Management . 8. Issuing. giving Bank control of the cardholder e.14.15. if any. IDBI Bank : RFP – Financial Inclusion Project Page 42 of 83 . any terminal and any card product of their choice.14. 8.15. via POT devices every BOD.2 Life Cycle Management .4 Ensure that all the upload done from the various handheld devices/Laptops are properly accounted in the system with various status flags.3 Intermediate System will push software upgrades.14 CENTRAL SMARTCARD MANAGEMENT SYSTEM 8. 8.g.manage the entire life cycle of the smart card and its applications. Blocking.1 Services of an Intermediate System consisting of the related hardware. Bank should be able to choose which applications to be present on the card and create new products and services internally. derivation.15. The Intermediate software will have the capability of switching and connecting the front-end devices with the backend Banking Solution in a secure manner. Updating. The process of generation. It will also have following additional functionalities.8. 8. as required.g.5 Ensure that all the download done reach the appropriate handheld device and the update is done in the corresponding smart card. to the handheld device during every BOD and ensure that all the handheld devices are having the latest version of the software 8.14.the system can support multiple applications on a single smart card.4 Multi-Application Support .6 Key Management System – Key Management System should be deployed centrally for the Bank and it should permit security framework of interoperability between bank terminals although the terminals are supplied by different Bidders.14. software and required technical support will be provided by the Bidder.3 Standards Based System – should be compliant with industry standards and permit the Bank to select any card. Replacement and Re-issuance.15.14.6 Secure communication between all devices/systems end-to-end.15. 8. through out the card’s lifecycle till removal of the system form the database. 8.14. 8.
16. The features and business rules specified in the Core Banking system should be extended by the Bidder’s solution. raw finger print images etc that are scanned at the time of enrollment or thereafter have to be securely stored. Audit trail should be able to track the transaction end-to-end.17. This software will include following functionalities: 8.17.3 Photographs. The physical copies of documents etc that have been collected from the customers should so be securely stored. multiple accounts to single card and multiple accounts to multiple cards.2 Provision for downloading and uploading transactions off-line and online should be available 8. 8. software and support personnel will be provided by the Bidder.17 CARD PERSONALIZATION: 8. 8.1 The Accounts of customers covered under Financial Inclusion would reside on Bank’s Core Banking System. entitlement to receive remittances under various schemes.3 The Bidder shall develop and provide interfaces for the Backend system to interact with Core Banking System (Finacle) of the Bank.1 Card-personalization system consisting of related hardware.16. there should be provision for linking multiple cards to single account.17. IDBI Bank : RFP – Financial Inclusion Project Page 43 of 83 . in such an event Bank would be given access to conduct audit of the systems and processes. All this data in physical and electronic form are property of the Bank and should not be used by the Bidder without bank’s express authorization. application form.2 Although currently one card would be issued per account. Maintenance and operation of the system will be done by the Bidder. In case bank chooses to allow the Bidder to run these operations at Bidder’s premises.16 INTERFACE WITH CORE-BANKING SYSTEM (FINACLE) OF THE BANK 8. Documents of proof of identity / residential address.16.4 Card personalization infrastructure should be located within the premises of the Bank.8.4 Audit trails should be stored for all transactions and should be accessible to the bank’s authorized personnel whenever needed. 8.17. 8. 8.16.
if accepted by Bank.1. payment schedules.1.1. 9.5 Any technical or commercial bid submitted cannot be withdrawn / modified after the closing date and time for submission of the bid offers unless specifically permitted by the Bank.9 In the event. All responses by the Bidders to this RFP document shall be binding on such Bidders for a period of 180 days from the date of opening the Technical Bid. 9.1. 9. 9.8 Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders and responded by the Bidders have been quoted for by the Bidders and there shall be no extra cost associated with the same other than the cost quoted by the Bidder. 9.1 GENERAL TERMS OF BID SUBMISSION 9.1. the Bidder agrees to promptly contract with Bank for any work awarded to the Bidder. 9. 9. detailed requirements of architecture of application. Bank has not asked for the quotes for alternative prices and the Bidder furnishes the alternative quotes in the Bidder’s financial bids.10 All out of pocket expenses.1. bill of materials while submitting the response.11 The Bidder at no point of time can excuse themselves from any claims by Bank whatsoever for their deviations in confirming to the terms and conditions. as mentioned in RFP documents. travelling. hardware. timeframe for implementation etc.1. form part of the final contract between Bank and Bidder. The Bidder cannot take the plea of omitting any charges or costs and later lodge a claim on Bank for the same.1. the higher of the quotes shall be taken for evaluation purposes.7 In the event the Bidder has not quoted for any mandatory or optional items as required by Bank and forming a part of the RFP document circulated to the Bidders and responded to by the Bidders. IDBI Bank : RFP – Financial Inclusion Project Page 44 of 83 . functional and technical specifications. other annexure and other terms and conditions.3 All responses including commercial and technical bids would be deemed to be irrevocable offers / proposals from the Bidders and may.1.1.9 BIDDER’S RESPONSE AND OPENING OF BIDS 9. However. 9.12 By submitting a proposal.1 The Bidder must use the entire information furnished in the RFP including scope. boarding and lodging expenses for the entire life of the contract should be a part of the financial bid submitted by the Bidder and no extra cost shall be payable by Bank. 9.1. 9.6 Each offer should specify only a single solution which is cost effective and meeting the tender specifications and it is the responsibility of the Bidder to decide the best of breed solution. 9.2 All responses should be in English language. the same shall be deemed to be provided by the Bidder at no extra cost to Bank.4 Bidders are advised to attach a letter from an authorized signatory attesting the veracity of the information provided in the response.1. payment by Bank shall be made for the lowest quote.
9.00.1.5 The bidder has to keep the Technical and Commercial Bid in two separate sealed covers marked as ‘Technical Bid for Implementation of IDBI Bank : RFP – Financial Inclusion Project Page 45 of 83 .2 9. 9. ‘interpretations’.18 Filling up of the information using terms such as ‘OK’.1.000/(Rupees Ten Thousand Only) towards cost of Bid (non-refundable). ‘As per brochure’ etc.14 Bank reserves the right to reject any or all bids in full without assigning any reason whatsoever. ‘As orally told’. Bank reserves its right to extend the date/time for submission of the responses without assigning any reason by notifying in the Website / displayed on the Notice Board. 188.8.131.52 To assist in the scrutiny. 9.1. 9.1.19 The response to the bid ‘Clarifications’. 9. in writing by Bank. 9. ‘Noted’. evaluation and comparison of offers. ‘assumptions’ etc.17 The offers containing erasers or alterations shall not be considered.23 The Bidder shall submit Bank Guarantee for Rs.9.15 The bidder has to adhere to the time schedule of activities mentioned in the RFP and no request to change the last date or extend period / time for submission shall be entertained by Bank.13 This RFP or clarifications or writings issued pursuant thereto shall not be construed as an obligation on the part of Bank to award a purchase contract for any services or combination of services.2.10. ask any of Bidders for clarifications to their offer.2.22 The Bidder shall submit a Demand Draft / Pay Order for Rs. There should be no hand-written material. is not acceptable to Bank.1.21 Bank reserves the right to separate the scope of hardware supply from the total contract and procure itself from a suitable Bidder.1.4 The bidder has to submit his response in hardcopy and softcopy in Microsoft Office document formats for Technical Bid and Commercial Bid. 9. corrections or alterations in the offer. ‘Accepted’ .16 Any additional or different terms and conditions proposed by the Bidder would be rejected unless expressly assented to.10.000/.1. 9. PREPARATION OF BIDS The bidder has to submit his response to the bid in English language 9. 9.1 only.3 Commercial Bid furnishing all the relevant information as required as per the Bill of Material 9. ‘Available’. The Bidder should provide detailed information wherever applicable.2. Bank may. Correct / proper technical information of the product being offered must be filled in.2 Technical Bid indicating the response to the technical and functional requirement specifications 9. However.2.1. at its discretion.1.(Rupees Ten Lakhs Only) towards Bid Guarantee for 6 months issued by a Public Sector Bank. 9.2. 9. should not carry any sections like ‘to be discussed’.
13 th Floor.7 Under no circumstances. It should be placed conveniently so that it can be verified prior to opening of Technical Bids.4. Cuffe Parade.8 The Bidder is advised to submit one Master Envelope containing three separate envelopes as mentioned below:9. 9. the Commercial details are to be kept under Technical portion of the bid.(as mentioned in 9.10. 9. IDBI Towers. 9.Financial Inclusion Project in IDBI Bank’ and ‘Commercial Implementation of Financial Inclusion Project in IDBI Bank’.. This is required only to ensure that the Commercial Bids are submitted as per the required formats.10.2.00. Bid for 9.4.6 The Bidder has to keep the Demand Draft for Rs.9 First sub envelope should have the hard copy and CD for Technical Bid.4. A masked copy of the entire Price Bid and Bill of Materials after masking the prices should accompany the Technical Proposal.3 The Executive Summary should provide an overview of the Bidder’s organization.2.4 PROPOSAL FORMAT 9. Financial Inclusion Department. The proposal should contain an Executive Summary.3 envelope should have the hard copy and CD for CONTACT DETAILS FOR SUBMITTING THE PROPOSAL: Primary Address: IDBI Bank Ltd.1. Financial Inclusion Department.000/.(as mentioned in 9.10 Second sub Commercial Bid.2. 9.22) and Bank Guarantee for Rs. Any deviation in this regard shall make the bid invalid for further evaluation. Cuffe Parade.1 The Bidder’s proposal should effectively communicate their solution and be presented in the specified formats for Bank to assess alternatives. 13 th Floor. IDBI Towers. Mumbai – 400 005 9. WTC Complex.2. Mumbai – 400 005 Alternate Address: IDBI Bank Ltd. A brief description of the unique qualifications of the Bidder IDBI Bank : RFP – Financial Inclusion Project Page 46 of 83 .1.000/.2.2 The Bidder needs to provide an undertaking on the veracity of soft copy submitted with the Hard copy submitted in the format “Technical Bid Form IX” 9. 9.. Bidder’s products and services provided as part of the procurement.23) in a separate sealed cover titled “Cost of Bid and Bid Guarantee”. It should be ensured that no pricing information is a part of the Technical Bid. WTC Complex.
4.should then be provided followed by a summary on capabilities and past experience in implementing such projects. A maximum of two participants from each bidder will be permitted to participate/ attend the Pre-Bid Meeting.1 Against each of the functional requirements.4 The commercial bid should not contradict or deviate from the technical bid in any manner.6 CLARIFICATIONS TO RFP AND PRE-BID MEETING 9. All communications are to be addressed as per the address given above. the bidder while giving their response should change the information furnished by Bank under Technical.total pages.6 The bidder needs to follow the Terms and conditions envisaged in the RFP without deviation in general and should submit an undertaking to the said effect as per the format in annexure “Technical Bid Form X” 9. 9. 9.5 All pages of the Bid including Brochures are to be numbered as Page – of ---. 9.2 The Bidder in all such cases must seek clarification in writing in the same serial order of that of the RFP by mentioning the relevant page number and clause number in the RFP.6. The numbering should be done separately for Technical and Commercial bid.3 Further bidder shall indicate the names of the participants for the preBid meeting by e-mail to reach us at least 2 days prior to Pre-bid meeting.6.6.3 Under no circumstances. 9. All clarification/queries on the bid are to be sought in writing at least two days in advance to the pre-bid meeting. Functional and other requirements in any of the columns. 9. if required.7 All the bidders forming the consortium need to provide a confirmation of abiding by the Terms and conditions envisaged in this RFP and should provide an undertaking to the said effect individually as per format in annexure “Technical Bid Form XI” 9.6. 9. A summary of the activities of each Bidder and the relevant expertise is to be enclosed as a part of the Technical.5.5 TECHNICAL BID 9.4 The proposal should explain in detail with regards to the consortium Bidders in case the offer is a consortium bid.5. 9. 9. No request for change in date.5.4.1 The Bidder should carefully examine and understand the specifications/conditions of the RFP and may seek clarifications.4.5.2 The bidder must provide his response to technical requirements in MS Office Suite of Products form in a structured and neat form.4. for implementing the Financial Inclusion Project in total. but not section wise 9. 9.4 Bank shall hold a Pre-Bid meeting to clarify all the queries raised by the bidders. time and venue shall be entertained by IDBI Bank : RFP – Financial Inclusion Project Page 47 of 83 . bidder’s response is required to be noted for each of the sections as described under specific sections.
2 The Bidder to quote in Indian Rupees only and bids in currencies other than INR would not be considered. that need to be incurred. The benefits realized by Bidder due to lower rates of taxes. 9.6 The Bidder has to include all costs like Travel.6.7 The prices quoted by the Bidders shall include all costs such as Taxes. Lodging & Boarding. VAT. duties. duties. charges and levies. 9.7. The prices should include the charges payable for carrying out any modification. 9.7. 9.6 The clarifications of Bank including the queries raised by bidders would be sent to the bidders by Fax/Post/Electronic Mail and this is binding on all bidders. 9. 9. if any.4 All costs should be inclusive of all taxes. Custom Duties. 9. 9.6. 9.7.7. Excise.5 No additional clarifications other than the clarifications asked for in advance shall be entertained. charges and levies shall be passed on by Bidder to Bank.9 Bank reserves the right to alter the requirements specified in the RFP for any reason prior to the last date of submission of RFP.6. etc. Installation. at the date of signing the Agreement and subject to deduction of all statutory deductions applicable. changes / upgrades to the Financial Inclusion Project or other equipment or IDBI Bank : RFP – Financial Inclusion Project Page 48 of 83 .6. All modifications shall be notified on the website of the Bank and it shall be binding on them.1 The commercial bid should be enclosed in a separate sealed envelope. the same shall be reimbursed to the Bidder on production of satisfactory proof. Cess. Local Travel expenses. Insurance. Bank also reserves the right to delete one or more items from the list of items specified duly notifying the changes on the Bank’s website.8 The prices quoted shall include transportation to the respective sites and insurance till completion of the acceptance process by the Bank.7 All the clarifications given by Bank shall become part and parcel of the RFP and bidders should give their responses duly taking into consideration the clarification given by the bank. Levies. 9.7.8 Bank may modify the RFP by issuing addenda for any reason at any time prior to the final date of submission of RFP.3 The prices and other terms offered by Bidders must be in force for a period of 180 days from the date of opening of the commercial bid.7 COMMERCIAL BID 9. 9.5 Any additional expenses incurred by the Bidder due to increase in taxation. as applicable.7. Cost figures should be presented separately for each of the bill of materials mentioned as per Annexure Commercial Bid Form -II.Bank and no individual consultations other than the pre-bid meeting shall be entertained. 9. duties.7.7. etc incurred during the implementation as a part of the Bill of Materials and Bank will not bear any additional costs on these. 9. charges and levies of State or Central Governments.6.
9. Bank has to be reimbursed by the Bidder for all such amounts on being informed with documentary evidence.7. testing. VAT.7. Mandal. changes in import duty and other taxes.7.16 As the Total cost of the Solution is required.7. and any other element that could be interpreted as the real cost of procurement and any ongoing expenses due to the Bidder. cess.7. preventative maintenance and support.19 In case of licensing. excise. maintenance.19. Municipality. duties. software updates / upgrades.7. custom duty etc.7.19. levies. the Bidder should include costs for Facility Management and Maintenance in the Bill of Materials.15 The bidder must also furnish separately the recurring / revenue expenditure. 9. penalties. 9. after the submission of the price bid and up to the date of invoice.7.2 9. such as cost of installation. Items that are not produced directly by the Bidder should be indicated as such. 9.13 For all the taxes. Panchayat or any State Govt.19. proposal should indicate costs separately for: 9.7.1 9. cess or charge. Prices shall be inclusive of all and any costs to be charged. other than entry tax or octroi. such as installation.7. 9. the benefit or burden of the same shall be passed on or adjusted to Bank. conversion and ongoing costs like cost of upgrades. training. documentation.9 The Bidder is required to guarantee that exchange rate fluctuations.10 The price bid should include all the costs for the industry wide changes to the solution or changes that may be required due to a change in law arising during the subsistence of the agreement and the Bidder should provide with the details of all such items considered in the RFP. 9. 9.17 Proposals should identify all costs for software and hardware based on a five years useful life.7. tools. taxes. 9. 9.7. charged by the tax authorities of any State including any Local authorities like Corporation. 9.18 It is expected that the Bidder shall provide a detailed price breakdown for the proposed system.14 Terms of payment indicated in the RFP shall be final and binding on the Bidder and no alternate terms and conditions proposed shall be considered. for each of the items/modules Number of users (Slab wise) Page 49 of 83 IDBI Bank : RFP – Financial Inclusion Project . or Statutory authority for any of the items or supplies made by the Bidder for any reason including the delay or failure or inability of the Bidder to make payments and paid by Bank.7. This includes implementation costs.12 All local entry taxes or Octroi if applicable shall be reimbursed by Bank on production of relative payment receipts or documents.3 Enterprise / Corporate / Universal license Individual license. inflationary pressures over the contract period etc. taxes.11 In case of any revision (upward or downward) in Government levies. 9. shall not affect the Rupee value of the commercial bid.7. over the validity period of the bid. supplies.software that is required to be made in order to comply with any statutory or regulatory requirements. training.
9. Bank shall reserve right to ask for PROOF OF CONCEPT on working of the newly introduced Models in the market.20 The bidder is required to prepare detailed Bill of Materials for implementation of the project and incorporate the same as per the format of Commercial Bid enclosed.5 Any other (Please specify) Cost of Equipment 9.9.11 Consortium details Letter from consortium members Bidders response to functional requirements Bidders response to technical requirements Technical Bill of Materials without any commercial details All Formats required to be submitted duly filled in Soft copy of the technical bid in formats supported by Microsoft Office suite of products Covering letter duly signed by the authorized signatory Executive Summary Table of contents Letter with details of authorized signatories who can represent 9.1.8 PERFORMANCE GUARANTEE 184.108.40.206.9.9.2 In the event of non performance of obligation or failure to meet the terms of the tender.10 9.8.4 the bidders 220.127.116.11 9.2.4 9.9 9. 9.9.1 18.104.22.168 9.1.21 The Models that are proposed/ marked for withdrawal from the market and the models under quality testing should not be offered. Bank shall be entitled to invoke the performance guarantee without notice or right of demur to the Bidder. if offered.1 The technical bid should be submitted in a sealed cover containing the following:9.9.1 22.214.171.124 126.96.36.199.188.8.131.52. on the agreed terms & conditions before considering for empanelment.7.1.9. 9. 9.7.2 Covering letter duly signed by the authorized signatory Table of contents Page 50 of 83 IDBI Bank : RFP – Financial Inclusion Project . 9.9 ORGANIZATION OF BID 9.3 184.108.40.206 220.127.116.11.1.1.2 9.1 The Bidder should provide a performance guarantee in the form as provided by Bank equivalent to 10% of the contract value valid for a period of One Year and it has to be renewed every year at 10% of the respective year’s value.2 The commercial bid should be submitted in a sealed cover containing the following:9.
1 Opening of technical bids: The technical bid shall be opened in the presence of bidders’ representatives at 13th Floor.9.9.12 EVALUATION METHODOLOGY 9. Financial Inclusion Department.11.11. functional fit of the solution to the IDBI Bank : RFP – Financial Inclusion Project Page 51 of 83 .11 EXAMINATION OF THE BIDS 9.4 Bank shall also verify whether the bidder has responded in full to the RFP or not. whether required technical documentation has been enclosed. 9.The bidders’ representatives should present themselves at the above mentioned venue along with the authorization letter. whether any errors have been made in the offer.10 9. Mumbai. However Bank may at its discretion waive any minor non conformity or minor deviation in any offer.2 No further notice shall be issued to the bidders with regard to the opening of the bids.12. 9.3 Bank reserves its right to change the date and time for opening the technical bid duly publishing the information on the bank’s website. 9. This is binding on all Bidders and Bank decision in the matter shall be final. 9. 9.3 Bank may at its discretion call for clarifications from all / any of the Bidders and bank reserves its right to disqualify the Bidder whose clarification is found not suitable to the proposed project. 9.10. The short-listing will be based on various parameters such as compliance with pre-qualification criteria as per terms of the tender documents. if Bank does not function on the date of scheduled opening.2 Bank shall scrutinize the technical offers to determine whether they are complete.10.11.4 Bill of Material along with the costs Soft copy of the commercial bid in formats supported by Microsoft Office suite of products as per the format OPENING OF THE BIDS 9.10.4 All the authorized representatives of the bidders present at the time of opening should sign in a register evidencing their attendance and also on the covers of the bids 9. Cuffe Parade.3 9. 9.1 Bank shall do a preliminary examination of all the bids so as to ensure that they are complete in all respects and all documents have been properly signed.9.10. WTC Complex. For any reasons.2.2. the bids shall be opened on the next working day at the same time at the same venue. IDBI Towers. whether the documents have been properly signed etc.1 Bank will prepare a list of empanelled Bidders based on evaluation by a Committee of the Bank.11.
during the evaluation. Substantial responsiveness means that bid confirms to all terms and conditions of the Pre-Qualification Criteria and Bidding Document without any material deviations.6 Technical evaluation will take into consideration the capability of the bidder to implement the proposed solution.12. 9.3 The Bank may call for any clarifications/ additional particulars required.9 The Bank may use the services of external consultants for bid evaluation. The commercial bids of the technically empanelled bidders only will be considered for commercial bid evaluation. technology. The bidder has to submit the clarifications/ additional particulars in writing within the specified date and time.. if the clarifications/ additional particulars sought are not submitted within the specified date and time. 9. In case of normalization and/or revision. site-visits (if deemed necessary).12.8 Bill of Materials (masked price schedule) submitted along with Technical Bid will be first evaluated and if the Bank. 9. they would also be advised to submit fresh “Price Bid” which should either be equal to or less than the prices quoted in the Original Price Bid where there is no upward revision of specifications. 9. etc in addition to technical compliance of the solution offered by the bidder vis-à-vis the technical specifications given in the technical bid forms.12. IDBI Bank : RFP – Financial Inclusion Project Page 52 of 83 . response times. referrals. 9.12.12. the price bid submitted will be considered non-responsive and accordingly rejected. If the Bidder does not agree to revise the same within 5 days from the date of notification to revise. past experience. may request the bidder to revise the bill of materials submitted at the same price originally quoted in the pricing schedule. on the technical bids submitted by the bidder.12. from the short listed Bidders based on the technical bids submitted to make an evaluation.5 Bank reserves the right to evaluate the bids on technical and functional parameters including possible visit to inspect live sites of the Bidder and witness demos of the system and verify functionalities.4 Bank reserves right to call for a presentation on the features etc.7 Only those bidders whose Technical bids have been found substantially responsive would be intimated by the Bank about their responsiveness and about the revised/updated Technical & Functional Specification (if any).requirements of the Bank.2 Prior to detailed evaluation Bank will determine the substantial responsiveness of each Bid to the Bidding Document. etc. 9. 9.12. presentations. The bidder’s offer may be disqualified.12. deems it fit. if any. 9. if required. responses.
Bank may at its discretion as a part of the evaluation of the technical bid may request either all bidders or any of them to arrange for this demonstration of their product more than once if felt necessary before opening commercial bid. Bank would preferably want to have an onsite reference visit or a Telephonic conversation with the concerned.16 Bidders are further required to be prepared to demonstrate the proposed solution by arranging for a product walk-through at their own installations/principals/R&D labs duly meeting the specific requirements / issues raised by Bank. Normalization of the Commercial Bids will be considered to bring all the technically short listed Bidders at par for computing total cost of ownership.19 Bidders should arrange for visits to the reference sites wherein the product is successfully implemented by them.12.12.17 All expenses incurred in connection with the above shall be borne by the bidder. of all the technically short-listed Bidders. if required. The decision of Bank in this regard shall be final and in this regard.12.12.10 The Bank will evaluate and compare the Price Bids. Its decision shall be final and no correspondence about the decision shall be entertained. However.12. 9.12.13 Evaluation criteria. 9.14 Bidders Presentations/Site visits / Product Demonstration 9. 9. boarding and lodging expenses related to its own personnel and Consultants. no correspondence shall be entertained.11 L1 will be decided on the basis of sum total of the price quoted in the Price Schedule 9. 9.12 Bank reserves right to normalize the commercial bids based on total cost of ownership. Bank prefers the Bidder to provide details of any two organizations as Reference Sites with the details of contacts at the respective banks.9.12. The procedure will be declared at the time of commercial bid opening. The bidder shall take necessary permission from the site owner and demonstrate the features and performance to Bank at their own cost. Bank shall bear the travelling. 9. evaluation of the responses to the RFP and subsequent selection of the successful bidder will be entirely at Bank’s discretion. IDBI Bank : RFP – Financial Inclusion Project Page 53 of 83 .12.18 Setting of evaluation criteria for product demonstrations shall be entirely at the discretion of Bank.15 Bidders are required to prepare for making necessary presentations as a part of the final evaluation in accordance with the responses given for the identified requirements any time after the last date for submission of bids.12. 9.12. 9.
13.13.4 Bank reserves its right to consider at its sole discretion the late acceptance of the order by selected bidder 9. The date. The effective date for start of provisional contract with the Selected Bidder shall be the date of acceptance of the order by the bidder.2 The contract shall. No conditional or qualified acceptance shall be permitted.7 If there is a discrepancy in the total.13. All the authorized representatives of the bidders should sign in a register so as to confirm their attendance.13. the bid shall be rejected. Bank releases the order either in Full or in part or place more than one order towards the contract based on project plan 9. time and venue of opening the commercial bids shall be informed to the qualified bidders.9. the unit price shall prevail 9.2 Commercial bids shall be opened in the presence of authorized representatives of the qualified bidders and the commercial values quoted by each bidder shall be read out.14 AWARDING OF CONTRACT 9.14. Bank shall be at liberty to from the other technically qualified Bidders same RFP by calling for fresh commercial IDBI Bank : RFP – Financial Inclusion Project accept the order with in proceed with procurement with in the purview of the quotes either considering Page 54 of 83 . 9.13. the correct total shall be arrived at by Bank 9.3 The selected bidder shall submit the acceptance of the order with in seven days from the date of receipt of the order.14. the amount calculated as per the stipulated percentage basis shall prevail 9.13.1 Commercial bid shall be opened for the qualified bidders who are short listed after technical evaluation. be awarded and the order shall be placed on selected Bidder.4 If there is a discrepancy between words and figures.13.3 Commercial bid valuation shall be considered as below in case of any kind of discrepancy 9.5 If there is a discrepancy between percentage and amount. 9.14. the amount in words shall prevail 9. 9. 18.104.22.168 The Bidder whose commercial bid is accepted will be referred to as selected Bidder and Bank will notify the name of the selected Bidder by display in the Notice board of Bank 9.6 If there is discrepancy between unit price and total price.8 In case the bidder does not accept the correction of the errors as stated above.13.5 On failure of the selected bidder to stipulated time.13 OPENING OF COMMERCIAL BID AND EVALUATION 9.
9. Bank shall invoke the Bank guarantee and / or performance guarantee before expiry of the validity. at the time.7 Within seven days after the execution of the Contract agreement. in case the work is not completed and the guarantee is not extended accordingly. the selected bidder must submit a performance guarantee.14. IDBI Bank : RFP – Financial Inclusion Project Page 55 of 83 .14.9 The selected bidder shall be responsible for extending the validity date and claim period of all Bank guarantees as and when it is due on account of incompletion of the Project and warranty period. place and in the format prescribed by Bank.6 Within 21 days from the date of acceptance of the order by the selected bidder. equivalent to 10% of the value of the contract price valid till completion of the project and warranty period 9.14. All stamp duty charges applicable on the agreement shall be borne by the selected bidder 9. as per the format provided by the Bank.10 The performance guarantee will be discharged by Bank and returned to the selected bidder in Ninety days after the selected bidder‘s performance obligations under the contract are completed without any default and accepted by Bank.8 Bank at its discretion may cancel the order placed on the selected bidder without giving any notice in the event of bidder’s failure to submit the Bank guarantee and / or performance guarantee with in stipulated period from the date of execution of the contract 9. the bidder shall sign a stamped “Contract agreement” referred to as Contract in this RFP.14.14. with Bank.existing commercial quotes or the initially selected bidder stands disqualified for further participation in the subject bid 9. Bank shall notify the selected bidder in writing before invoking the guarantee.
6 The RFP and all supporting documentation/templates are the sole property of IDBI Bank and shall NOT be redistributed without the prior written consent of IDBI Bank.1. inter-alia cause the Bidder to be irrevocably disqualified.1 TERMS AND CONDITIONS OF THE PROPOSAL 10.1.1 Bank invites the Bidder’s attention to the following terms and conditions which underline this RFP and which provide a statement of understanding between the interested parties. during the RFP process.1. to request one or more re-submissions or clarifications from one or more Bidders. No Bidder is obligated to respond to or to continue to respond to the RFP. Bidder must clearly identify the full title and authorization of the designated official and provide a statement of bid commitment with the accompanying signature of the official. and without reissuing the RFP. The Bank reserves the right to issue revisions to this RFP at any time before the award date 10. Bank reserves the right to alter the specifications. Additionally. Violation of this would be a breach of trust and may. the Bidder certifies that: IDBI Bank : RFP – Financial Inclusion Project Page 56 of 83 . or to cancel the process in part or whole.2 Bank reserves the right to accept or reject any and all proposals.10 TERMS AND CONDITIONS 10. by providing an addendum on Bank’s website till the award of the contract. proposals must be valid for a minimum of 180 days from the date of proposal. 10. in part or whole. 10.1.1.3 The Bank may revise any part of the RFP.4 Due to the nature of the evaluation process. In case the Bidder is not interested in responding to the RFP. The aforementioned material must be returned to IDBI Bank when submitting the Bidder proposal.1. to revise the RFP.1. Responses must clearly state the length of the bid and its explicit expiration date. 10. or upon request. 10.8 By submitting a signed bid. The proposal must be signed by an official authorized to commit the bidder to the terms and conditions of the proposal. the RFP documents and any annexures must be returned to IDBI Bank immediately. 10.1. 10.5 Responses submitted by a Bidder to this RFP represent a firm offer to contract on the terms and conditions described in the Bidder’s response. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in the RFP and subsequent presentations and contract negotiation processes.7 The proposal and all supporting documentation submitted by the Bidder shall become the property of IDBI Bank. and approval and procurement activities that may occur.
after taking into consideration the effort estimated for implementation of the same.12 The Bidder represents and acknowledges to the Bank that it possesses necessary experience.10 IDBI Bank would enter into a contract with Primary Bidder who shall be responsible for delivery and overall implementation and provide a working solution of all Software. as if such services.1.8. 10.1. The Bidder also acknowledge that the Bank relies on this statement of fact.10. 10.3 No attempt by the Bidder to induce any other bidder to submit or not to submit a bid for restricting competition has occurred.1. functions or responsibilities were specifically required and described in this RFP and shall be provided by the Bidder at no additional cost to the Bank. 10. 10. in order to achieve the desired service levels as well as meeting the requirements of these documents. expertise and ability to undertake and fulfill its obligations. Hardware.9 Each Bidder must indicate whether or not they have any actual or potential conflict of interest related to contracting services with IDBI Bank.1.8. In case such conflicts of interest do arise. functions or responsibilities not specifically described in this RFP are inherent.1. the Bidder must indicate the manner is which such conflicts can be resolved.2 The prices in the bid have not been disclosed and shall not be disclosed to any other bidder of this RFP. they shall be deemed to be included within the scope of the deliverables or services. under all phases involved in the performance of the provisions of this RFP. therefore IDBI Bank : RFP – Financial Inclusion Project Page 57 of 83 .1.8. 10. The Bank at all times will benchmark the performance of the Bidder to the RFP documents circulated to the Bidders and the expected service levels as mentioned in these documents. The Bank shall not be responsible for any assumptions made by the Bidder. In the event of any deviations from the requirements of these documents.1 The Bidder has arrived at the prices in its bid without agreement with any other bidder of this RFP for the purpose of restricting competition. 10. which is suitable for the Bank. necessary or customary part of the deliverables or services and are required for proper performance or provision of the deliverables or services in accordance with this RFP. The Bidder represents that all software and hardware to be supplied in response to this RFP shall meet the proposed Bidder solution requirements. The Bidder shall be required to independently arrive at a solution.11 The Bank is not responsible for any assumptions or judgments made by the Bidders for arriving at any type of sizing or costing. the Bidder must make good the same at no extra costs to the Bank. human resources etc and shall be responsible to coordinate with other associated Bidders and submit both Technical and Commercial Proposals.1. If any services.
contractors.14 The Bank reserves the right to alter the requirements specified in the tender. claims. deeds or things done by their employees. All remuneration.15 If required by the Bank. dues etc. if any.1. agents. subcontractors etc. the Bidder shall be solely responsible for performance of all obligations under the RFP irrespective of the failure or inability of the subcontractor chosen by the Bidder to perform its obligations. Bidders should provide complete details of any subcontractor/s used for the purpose of this engagement. engaged by Bidder and shall be vicariously liable for all the acts. 10. Further. The bank will publish on its Website about changes. towards statutory benefits for its employees and sub-contractors. by the Bidder. by virtue of engagement of employees. The Bidder shall be vicariously liable for any acts. 10. No right of any employment shall accrue or arise. the Bank reserves the right to award the contract to them irrespective of bids. If there is some solutions/ services being offered by a bidder which is unique.1.13 The Bank shall be under no obligation to accept the lowest or any other offer received in response to this tender notice and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever.neither accepting responsibility nor relieving the Bidder of responsibility for the performance of all provisions and terms and conditions of this RFP. and / or to listen to any representations. subcontractors etc. contractors. subcontractors etc.1. 10. the Bank expects the Bidder to fulfill all the terms and conditions of this RFP. It is clarified that notwithstanding the use of sub contractors by the Bidder. Bank reserves the right to appoint more than One service provider/ bidder. which is outside the scope of power vested or instructions issued by the Bank. vested under the purchase contract to be issued for this tender. as applicable. of Bidder shall be paid by Bidder alone and the Bank shall not have any direct or indirect IDBI Bank : RFP – Financial Inclusion Project Page 58 of 83 . Bidder shall be the principal employer of the employees. for any assignment under the purchase contract to be issued for this tender. The Bidder shall also have the responsibility for payment of all dues and contributions. whether the same is within the scope of power or outside the scope of power. contractors. agents. agents. contractors. The Bank also reserves the right to delete one or more items from the list of items specified in the tender.1. 10. The Bank reserves the right to make any changes in the terms and conditions of purchase.16 The Bidder is responsible for managing the activities of its personnel or the personnel of its subcontractors/franchisees and will be accountable for both. agents. subcontractors etc. of such employees. wages. deeds or things. The Bank will not be obliged to meet and have discussions with any Bidder.
claims actions or proceedings. provided that the same function is performed by the replacement or modified Deliverables as the infringing Deliverables. if any. Bidder warrants that the Deliverables shall not infringe upon any third party intellectual property rights. Application software. contractors. and make available all reasonable assistance in defending the claims (at the expense of the Bidder). The Bidder should ensure that the Hardware. Bidder shall. or (c) if the rights to use cannot be procured or the Deliverables cannot be replaced or modified. accept the return of the Deliverables and reimburse bank for any amounts paid to Bidder for such IDBI Bank : RFP – Financial Inclusion Project Page 59 of 83 . patents and other intellectual property rights of any nature whatsoever. operating systems supplied to Bank shall not infringe the third party intellectual property rights.17 The Bank shall inform the Bidder all breaches and claims of indemnification and shall grant the Bidder sole authority to defend.3 INTELLECTUAL PROPERTY RIGHTS 10. The bank also reserves the right to delete one or more items from the list of items specified in the tender.2. negotiate or settle such claims. claims or wages of any of Bidder's employee.1 Bidder warrants that the Inputs provided shall not infringe upon any third party intellectual property rights. subcontractors etc.3.1. RIGHT TO ALTER QUANTITIES 10. However.1 The Bank reserves the right to alter the requirements specified in the tenders. patents and other intellectual property rights of any nature whatsoever. including copyrights. at its choice and expense: (a) procure for Bank the right to continue to use such Deliverables. including copyrights. that may arise from whatsoever nature caused to the Bank through the action of its employees. Assignees and Administrators fully indemnified and harmless against loss or liability. The Bidder shall hold the Bank. agents. agents.2 10.2 In the event that the Deliverables become the subject of a claim of violation or infringement of a third party's intellectual property rights. to pay any charges. 10. if any. 10. (b) replace or modify such Deliverables to make them non-infringing. contractors. its successors. The Bidder has to ensure that third party rights are not infringed even in case of equipment / software supplied on behalf of consortium as Bidder 10. the Bidder would be given an opportunity to be heard by the Bank prior to making of a decision in respect of such loss or damage.3.liability or obligation. The written demand by the Bank as to the loss / damages mentioned above shall be final. and subcontractors. conclusive and binding on the Bidder and Bidder shall be liable to pay on demand the actual amount of such loss / damages caused to the Bank . manage.
and makes available all reasonable assistance in defending the claims (at the expense of the Indemnifying Party). The Bidder is liable for penalties levied by Bank for any deviation in this regard.3 The indemnification obligations stated in this clause apply only in the event that the Indemnified Party provides the Indemnifying Party prompt written notice of such claims. Notwithstanding the foregoing. negotiate or settle such claims. manage. drivers. 10. along with the replacement costs incurred by Bank for procuring an equivalent equipment in addition to the penalties levied by Bank .8 The project shall be deemed as incomplete in case the desired objectives of the Financial Inclusion project as mentioned in the scope of the project are not met and in case the system is unable to facilitate the Financial Inclusion processes duly supported by various requirements as envisaged in the RFP. expense and cost to Bank 10.3. However Bank shall not bear any kind of expense. customize. installation.7 The Bidder shall be responsible for delivery. and test the software without any further charge.3. The Bidder shall provide for all tools. implementation and roll out of all the solutions required as per the RFP with in the accepted time schedule 10.Deliverables. The Bidder is required to customize the software as per bank requirement either at Bank’s site or at off site.3.3. neither party is authorized to agree to any settlement or compromise or the like which would require that the Indemnified Party make any payment or bear any other substantive obligation without the prior written consent of the Indemnified Party.3. Notwithstanding the remedies contained herein. the Bidder shall be responsible for payment of penalties in case service levels are not met because of inability of the bank to use the proposed solution 10. consumables required to install.4 Bidder acknowledges that business logics.3. testing instruments. IDBI Bank : RFP – Financial Inclusion Project Page 60 of 83 . delegation and decision making processes of Bank are of business sensitive nature and hence shall not be referred to other clients.6 The Bidder shall install the equipment and commission the software for customization and user acceptance test at the Bidder’s own cost as per the accepted time schedules. fees or any kind of costs in this regard. 10. charge. The indemnification obligations stated in this clause reflect the entire liability of the parties for the matters addressed thereby.5 The Bidder shall ensure that the software provided meets all the technical and functional requirements as envisaged in the scope and annexure of the RFP. grants the Indemnifying Party sole authority to defend. work flows. agents or distributors of the software 10.
delivery and performance under an Agreement entered in case the Bidder is selected. injunction or decree of any court.4 REPRESENTATIONS AND WARRANTIES 10. or withholding of objection is required from any governmental authority with respect to the entering into or the performance of this project.4. rule. agency or authority.8 Except to the extent that the same have been duly and properly completed or obtained.4 The Bidder represents that it has the corporate power and authority to enter into Agreements and perform its obligations thereunder.4. nor shall they assume any such obligation or restriction. validly existing and in good standing under as per the laws of the state in which such Party is incorporated.4.7 The Bidder will not violate or contravene any law. that would in any way interfere or conflict with or that would present a conflict of interest concerning.5 The Bidder represents that the submission of responses to the RFP execution. governmental or public body. consent or approval of or license from. 10.2 Bidder warrants that it shall perform the Services in a professional and workmanlike manner and materially in accordance with the applicable specifications in the RFP as per Industry Standards.4. delivery and performance under an Agreement.1 The Bidder warrants that they have obtained all necessary corporate approvals to enter into an Agreement and that no consent. governmental instrumentality or other regulatory. 10. after reasonable investigation. any obligations under this project.9 To the best of its knowledge. or permit. agency or authority by which it is bound or by which any of its properties or assets are bound. joint venture party.10. writ. regulation.4. or the giving of any notice to. no representation or warranty by such Party in this Agreement. 10. 10.4. statute. governmental instrumentality or other regulatory. order.6 The Bidder will not violate or contravene any provision of its documents of incorporation. 10. licensing requirement. 10. governmental or public body. 10. will not require any filing with. or any other entity or person whatsoever. The bidder further warrants that they are under no obligation or restriction. approval.3 The Bidder represents that it is duly incorporated. any court. The execution. and no document furnished or to be furnished to the other Party to this IDBI Bank : RFP – Financial Inclusion Project Page 61 of 83 .4. 10. delivery and performance of terms and conditions under Agreements by such Party and the performance of its obligations thereunder are duly authorized and approved by all necessary action and no other action on the part of such Party is necessary to authorize the execution.4.4.
5. reconstruction. or upon reasonable diligence. licenses. shall indemnify. and in the event of any failure or omission to do so. pertaining to or applicable to them. this RFP shall be considered to be assigned to the new entity and such an act shall not affect the rights and duties of the Bidder under this RFP.3 The Bidder agrees that the Bidder shall not be entitled to assign / sub lease any or all of its rights and or obligations under this tender and subsequent Agreement to any entity including Bidder’s affiliate without the prior written consent of the Bank 10. should have come to the attention of such Party and which have not been disclosed herein or in a schedule hereto. protect and fully compensate Bank and its employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to confirm or comply with the above and all other statutory obligations arising there from and Bank shall give notice of any such claim or demand of liability within reasonable time to the Bidder. 10.4 In case Bank undergoes a merger. amalgamation. 10. having a direct impact on the transactions contemplated hereunder.5. adhere to.5.5. defend and protect Bank and its employees/officers/staff/personnel/representatives/agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to confirm or comply with the above and all other statutory obligations arising there from. etc. hold harmless. their business. etc. change of ownership. keep indemnified.5 COMPLIANCE WITH LAWS 10. or facts or information which has come to. defend. comply with and notify Bank about all laws in force or as are made applicable in future. IDBI Bank : RFP – Financial Inclusion Project Page 62 of 83 . their employees or their obligations towards them and all purposes of this tender and shall indemnify.. hold harmless. 10.Agreement.2 The Bidder shall promptly and timely obtain all such consents. permissions. approvals. keep indemnified. takeover. Government Regulation/Guidelines and shall keep the same valid and in force during the term of the project. consolidation. contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein. as may be necessary or required for any of the purposes of this project or for the conduct of their own business under any applicable Law. not misleading. abide by. or in connection herewith or with the transactions contemplated hereby. There have been no events or transactions. in light of the circumstances under which made.1 The Bidder shall undertake to observe.
personnel.7.8 and/or breach of confidentiality obligations of the Bidder contained in this RFP.2 Delay in customization / implementation / installation beyond the specified period that is agreed in the contract that shall be signed with the successful Bidder. officers. trademarks. IDBI Bank : RFP – Financial Inclusion Project Page 63 of 83 .7. agents. 10.7.7 INDEMNITY implementation. actions.6 and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP. 10.7. 10. against Bank 10. 10. (hereinafter collectively referred to as “Personnel”) harmless from and against any and all losses.7.3 and/or an act or omission of the Bidder. employees. that are not occasioned due to reasons solely and directly attributable to the Bank alone. 10. claims.1 Bank reserves its right to cancel the order in the event of one or more of the following situations. copyrights or such other Intellectual Property Rights.2 Bank’s authorized / bonafide use of the Deliverables and /or the Services provided by Bidder under this RFP.7.10. who are deployed by the Bidder.7 and/or any or all Deliverables or Services infringing any patent. 10. resulting directly or indirectly from or in any way arising out of any claim.5 and/or claims made by employees or subcontractors or subcontractors’ employees.6. and 10. rollout and subsequent 10.7.9 and/or willful negligence or gross misconduct solely attributable to the Bidder or its employees or sub-contractors. liabilities. 10. 10.3 Serious discrepancy in the quality of service / hardware / software expected during the maintenance process . costs and expenses (including attorneys' fees) relating to. directors.6.6.6 CANCELLATION OF THE ORDER 10. sub contractors in the performance of the obligations of the Bidder under this RFP.7. suit or proceeding brought against Bank as a result of: 10.4 and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP.1 The Bidder hereby indemnifies Bank and shall always keep indemnified and hold Bank and its employees.7.
it is that Bidders / Suppliers / Contractors observe the highest of ethics during the procurement and execution of such in pursuance of this policy: 10. copyright.7.9 CORRUPT AND FRAUDULENT PRACTICES 10.7. provided Bank: 10. trade secret. examine.8 INSPECTION OF RECORDS 10.10 The Bidder shall at its own cost and expenses defend or settle any claim against Bank that the Deliverables and Services delivered or provided under this RFP infringe a patent. giving. industrial design.3 "Fraudulent Practice" means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Bank and includes collusive practice among bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free and open competition. sold or received.1 As required standard contracts per Central Vigilance Commission (CVC) directives. receiving or soliciting of anything of values to influence the action of an official in the procurement process or in contract execution AND 10. 10. which shall be subject to the requirements of statutory and regulatory authorities. Said records are subject to examination.11 10.10. provided that the auditors would be permitted to submit their findings to Bank. mask work or trade mark in the country where the Deliverables and Services are used.9. 10.4 The Bank reserves the right to reject a proposal for award if it determines that the bidder recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question.12 notifies the Bidder in writing.2 "Corrupt Practice" means the offering.1 All Bidder records with respect to any matters covered by this tender shall be made available to Bank or its designees at any time during normal business hours. Bank’s auditors would execute confidentiality agreement with the Bidder. to audit. and make excerpts or transcripts of all relevant data.8. which would be used by Bank. and financial information would be excluded from such inspection. as often as Bank deems necessary. and cooperates with the Bidder in the defence and settlement of the claims .9. 10. The cost of the audit shall be borne by Bank. IDBI Bank : RFP – Financial Inclusion Project Page 64 of 83 .9.9. utility model.7. The scope of such audit would be limited to Service Levels being covered under the contract.
1 The Bidder agrees to receive in confidence all Confidential Information and agrees not to reveal the same to any other person under any circumstances.2 The bidder shall ensure that the Confidential Information is revealed only to such persons within their organizations as would be necessary to perform its obligations to the Bank. 10. Such NonDisclosure Agreements shall also be executed by all the Personnel. The Recipient shall also ensure that the Confidential Information is not used for any of its business or other purposes or such purposes of any other person 10. The parties shall be bound not to disclose under any circumstances any Confidential Information to any other person. officers and agents to whom Confidential Information is revealed a similar obligation of Confidentiality in the form of a Non-Disclosure Agreement. force majeure shall apply only if the failure to perform could not be neither party shall be liable for any failure or delay in performance under this avoided by the exercise of due care by the party invoking this clause and such party does everything reasonably possible to resume its performance. including.3 The bidder shall also procure from their respective employees.11. governmental actions. disruptions in power supply). to be awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent practices in competing for or in executing the contract .2 A party affected by an event of force majeure shall give the other party written notice.10 PUBLICITY 10. performance failures of parties outside the control of the Bidder (e.12 FORCE MAJEURE 10. with full details as soon as possible and in any event not later than three (3) calendar days of the occurrence of the Page 65 of 83 IDBI Bank : RFP – Financial Inclusion Project . either indefinitely or for a stated period of time.5 The Bank reserves the right to declare a firm ineligible.1 Bidder is prohibited in using the name of Bank in any publicity material without the specific written permission of the Bank 10.g.11.1 Agreement to the extent said failures or delays are caused by causes beyond that party's reasonable control and occurring without its fault or negligence. except to the extent provided for in this Agreement. 10.12.10.9. provided that.10. without limitation. 10.12.11 CONFIDENTIALITY AND NON-DISCLOSURE 10. A breach by the respective employees of the Recipient of the terms of the Non-Disclosure Agreement shall be considered as a breach by such party of its obligations to the Discloser. 10.11. which is reasonably acceptable to Bank..
13 ARBITRATION 10. or its breach shall. Bank shall be entitled to terminate this RFP if the. dates by which performance obligations are scheduled to be met shall be extended for a period of time equal to the time lost due to any delay so caused . If force majeure applies. IDBI Bank : RFP – Financial Inclusion Project Page 66 of 83 .1 All disputes and controversies between Bank and Bidder shall be subject to the exclusive jurisdiction of the Courts in Mumbai and the parties agree to submit themselves to the jurisdiction of such court.2 Reverse Transition mechanism would typically include service and tasks that are required to be performed / rendered by the Bidder to the Bank or its designee to ensure smooth handover and transitioning of Bank's deliverables.13.16 EFFECT OF TERMINATION 10. and a third Umpire appointed by such Arbitrators. fees etc of the arbitrator nominated by them and shall equally bear the costs of the Umpire. 10.16. Arbitration shall be conducted at Mumbai in English language.15.2 Not withstanding any thing contained herein above. This Project agreement shall be governed by the laws of India.15 TERMINATION 10.15. 1996. the interpretation hereof. if not resolved by mutual discussions between the parties. 10.4 The Bidder fails to give a plan of action to cure the breach within the said 30 days 10.16.15. Each Party shall bear the costs.14 JURISDICTION 10.3 Bidder breaches any of its obligations set forth in RFP and the said breach is not cured within 30 days after Bank given written notice 10. 10.15.1 Any controversy or claim arising out of or relating to this project and the services to be rendered by bidder under or pursuant to this project Agreement. maintenance and facility management.14.1 Bank shall have the option to terminate the RFP in whole or part thereof by giving the Bidder at least 90 days notice in writing provided that bank agrees not to terminate this RFP during which period the Bidder shall complete the implementation of the project 10. 10. be settled by binding arbitration in accordance with the Arbitration and Conciliation Act.cause relied upon. The Arbitral Tribunal shall be composed of one Arbitrator to be appointed by each Party. 10.1 The Bidder agrees that it shall not be relieved of its obligations under the reverse transition mechanism notwithstanding the termination of the assignment.
3 Same terms (including payment terms) which were applicable during the term of the contract should be applicable for reverse transition services Kumar Neel Lohit General Manager-Financial Inclusion Encl: (1) Technical Bid Form-I to X (2) Commercial Bid Form-I to II IDBI Bank : RFP – Financial Inclusion Project Page 67 of 83 .16.10.
17 TECHNICAL BID FORM FORM-I (Implementation of IDBI Bank Financial Inclusion Project) BIDDERS PROFILE Name of the Company: Address of Registered Office / Head Office: Phone Number (with STD Code) Fax Number E-mail id Constitution (Public Ltd Co. (attach Xerox copies). / Pvt Ltd Co./ Partnership/ Proprietory Concern etc) Date of Establishment: Name of Chief Executive: Name of Contact Person and Phone No: Line of Activity: Date from which the bidder is experienced in similar type of activity: Products Developed / Serviced (Attach product literature) Details of Quality Certifications Obtained for the Company & its Products.CONFIDENTIAL 10.. Total Number of Employees: Date: Signature of Authorized Official with Seal IDBI Bank : RFP – Financial Inclusion Project Page 68 of 83 . such as ISO-9001:2000 etc.
CONFIDENTIAL 10.) Date: Signature of Authorized Official with Seal IDBI Bank : RFP – Financial Inclusion Project Page 69 of 83 ./ Partnership/ Proprietory Concern etc) Date of Establishment: Name of Chief Executive: Name of Contact Person and Phone No: Line of Activity: Date from which the bidder is experienced in similar type of activity: Products Developed / Serviced (Attach product literature) Details of Quality Certifications Obtained for the Company & its Products. Total Number of Employees: Financial Background Turnover Net Profit after TAX Total Assets Total Liabilities 2008-09 2009-10 2010-11(Prov. / Pvt Ltd Co.18 TECHNICAL BID FORM FORM-II PROFILE OF EACH BUSINESS CORRESPONDENTS/ CONSORTIUM MEMBER PROPOSED FOR THE PROJECT Name of the Company: Envisaged role of the Company: Address of Registered Office / Head Office: Phone Number (with STD Code) Fax Number E-mail id Constitution (Public Ltd Co.. (attach Xerox copies). such as ISO-9001:2000 etc.
Of Qualified Support Personnel & their qualifications Whether adequate trained Manpower.19 TECHNICAL BID FORM FORM-III (Implementation of IDBI Bank Financial Inclusion Project) PARTICULARS OF REGIONAL / BRANCH OFFICES OF______________________ Number of Offices: Within Maharashtra: Rest of India: Total Number of Offices: Please furnish information about Offices in the following format City / State Address Name Person of In-charge and Phone No No. knowledge base & stock of spares available for support Date: Signature of Authorized Official with Seal IDBI Bank : RFP – Financial Inclusion Project Page 70 of 83 .CONFIDENTIAL 10.
(Implementation of IDBI Bank Financial Inclusion Project) List of Major Banks/ Government Departments/ Agencies to whom Smart Card based Financial Inclusion solutions have been offered and related references: (provide copies of such major contracts executed) Name of the Bank & contact details Details of services offered Equipment Supplied Contact Person Phone Reference details of major contracts executed. Attach (a) reference letters for these contracts only (b) copy of Purchase Orders for each of the model) Date: Signature of Authorized Official with Seal .
CONFIDENTIAL 10. Date: Signature of Authorised Official with Seal IDBI Bank : RFP – Financial Inclusion Project Page 72 of 83 .21 TECHNICAL BID FORM FORM-V (Implementation of IDBI Bank Financial Inclusion Project) FINANCIAL POSITION OF THE BIDDER (Enclose copy of Audited statements) (In Rs in Lakhs) 2009 Audited (A) / Provisional (P) Paid up Capital Tangible Net Worth Total Assets Total Sales (net of excise) PBDIT Profit after Tax (A) 2010 (A) 2011 (P) Please attach annual reports / duly audited financial statements for the latest two financial years.
No.22 TECHNICAL BID FORM FORM-VI (Implementation of IDBI Bank Financial Inclusion Project) STATEMENT OF TIE-UPS/ AGREEMENTS ENTERED FOR THE PROJECT S.CONFIDENTIAL 10. Date: Signature of Authorised Official with Seal IDBI Bank : RFP – Financial Inclusion Project Page 73 of 83 . Job / Task Agency Name & Address Experience the Agents of Validity of tieup or agreement Note: Copy /Copies of understanding/ tie-up/agreement should be enclosed.
Architecture of the Financial Inclusion System Whether Architecture Proposed is Centralized? Whether the solution proposed is “high performing?” Whether the solution proposed is “highly available?” Whether the solution proposed is “Scalable?” Whether the solution proposed provides reliable security end-toend? Whether the solution proposed is having redundancies Whether the solution proposed has “no single point of failure?” Whether the solution proposed has a “Good Response Time” Comment on the Bandwidth utilization by the proposed solution per user & Any optimization tools are available.23 TECHNICAL BID FORM FORM-VII (Implementation of IDBI Bank Financial Inclusion Project) Feature Requirement Bidder’s Response 1. Whether easier back up and retrieval mechanisms are built in to the solution proposed? Business features Process Continuity Indicate the architecture and data-flow Justify Justify Justify Specify security measures detail Describe Give your assessment Indicate response times the the in Indicate the band width required & tools for optimization Comment Describe Describe Whether the proposed solution is all set for DR Replication should the Bank decide to implement 2. Protocols Used Feature Specify the standards/ protocols supported/used Requirement Specify detail in Bidder’s Response IDBI Bank : RFP – Financial Inclusion Project Page 74 of 83 .CONFIDENTIAL 10.
Is a detailed architecture attached? Card Management Software 5.CONFIDENTIAL between different components/modules in the total solution 3. security environment supported/offered) Smart Card platforms. simultaneous users. reporting tools. applications. etc Structure of batch. Cryptographic algorithms and management systems to be used. database. Interoperability Interoperable with Servers in the bank Other Specify protocols Desired the Comment on the interoperability of the solution proposed with other applications/platforms. etc. personalization systems and Host Security Modules supported (including data synchronization for contactless or dual-interface cards) Capacity in terms of cards. Workflow and processes for activities and lifecycle phases all key relevant The method to be used for updating cards (online push. Bandwidth and Other Details The bidder should indicate the type/band width for each type of connectivity in the present network architecture at each level. etc) issuing process (immediate. by national IDBI Bank : RFP – Financial Inclusion Project Page 75 of 83 .Features Network diagram Indicate Mandatory Bidder’s Response Platform and environment on which software runs (operating system. 4. Any specific interfaces to external databases such as Certification Authority. number of cards issued per minute. pull through scripting or action lists) Certifications or approvals authorities if required.
Middleware.) Make Model and Quantity Proposed Use 7.Server/Switch/ OFC etc. if any. 1 2 3 4 5 Software (Operating System.) Bidder’s Response 9. External Backup Feature 1 External Backup system proposed shall provide for speed backup. Requirement Give specifications of all the components of external backup system proposed (make. 1 2 3 4 5 6 7 Type of Hardware (eg. etc) Bidder Version No. Automated Tape Library Unit Feature 1 Specify the Automated Requirement Give specifications of Bidder’s Response IDBI Bank : RFP – Financial Inclusion Project Page 76 of 83 . Licenses Required of 8. bench mark details with the proposed server/ storage. cover all the equipment Server.CONFIDENTIAL 6. etc. List of Hardware Proposed to be used by the Bidder (Please. Details of Software Proposed to be used by the Bidder S. scanners. Application.e.. model. No. at Bank premises or Bidder’s premises): S. etc) location-wise (i. Handheld devices. No. configuration. backup speed.
configuration backup speed. Any Other Equipment Proposed by the Bidder and not Covered Above (to make the solution fully functional as per the architecture proposed by the bidder): Feature 1 2 3 4 5 11. bench mark details with the proposed server/ storage.CONFIDENTIAL Tape Library Backup system config proposed Performance of the above all the components of Automated TLU system proposed (make. if any. model. etc. 10. Training that will be imparted to Front-end (field) functionaries Feature 1 2 3 4 5 Training Schedule No of persons to be trained per site Content Location where the training is provided Training material Requirement Indicate no of days and total number of hours Minimum of 2 persons Indicate broad areas of proposed training Indicate Indicate willingness to provide a copy to the Bank To be brought in by the Bidder Bidder’s Response Requirement Bidder’s Response 6 Equipment required for training IDBI Bank : RFP – Financial Inclusion Project Page 77 of 83 .) Please note that Redundancy for automated Tape Library Unit is NOT required.
13 th Floor. Authorised Signatory Designation Bidder’s corporate name IDBI Bank : RFP – Financial Inclusion Project Page 78 of 83 . Yours faithfully. PBG.24 TECHNICAL BID FORM FORM. Mumbai 400 005 Dear Sir._____ hereinafter referred to as “RFP”) issued by IDBI Bank (“Bank”) we hereby covenant. Financial Inclusion Department. confirm to and are identical with the hardcopies of aforesaid proposal submitted by us. IDBI Towers.CONFIDENTIAL 10. WTC Complex.VIII (Implementation of IDBI Bank Financial Inclusion Project) CONFIRMATION OF SOFT COPY To The Deputy General Manager IDBI Bank. Cuffe Parade. Sub: IDBI Bank Financial Inclusion Solution Further to our proposal dated XXXXXXX. warrant and confirm as follows: The soft-copies of the proposal submitted by us in response to the RFP and the related addendums and other documents including the changes made to the original tender documents issued by the Bank. in response to the Request for Proposal (Bank’s tender No. in all respects.
install. having examined the complete RFP document (along with its annexures). to provide Contract Performance Guarantee. IDBI Towers. Mumbai 400 005 Dear Sir. do hereby offer to produce. We undertake as a part of this contract for successful operation of the IDBI Bank Financial Inclusion Project including WAN and its expansion in future by the Bank during the warranty and AMC period (if contracted). Cuffe Parade. 13 th Floor. We. the undersigned.25 TECHNICAL BID FORM (Implementation of IDBI Bank Financial Inclusion Project) BIDDER’s UNDERTAKING LETTER Date: FORM-IX From: To The Deputy General Manager IDBI Bank. if our Bid is accepted.CONFIDENTIAL 10. We agree to abide by our Offer for a period of 6 months from the date of last day of Bid submission and it shall remain binding on us for acceptance at any time before the expiration of this period. deliver. Financial Inclusion Department. We undertake. We hereby agree to all the terms and conditions stipulated in the RFP except for the variations and deviations of requirements as mentioned by us in the Compliance Statement. WTC Complex. Yours faithfully. (Authorised Signatory) In the capacity of ______________ Duly authorized to sign the Bid for and on behalf of _________________ IDBI Bank : RFP – Financial Inclusion Project Page 79 of 83 . We understand that you are not bound to accept the lowest or any bid you may receive. PBG. support and maintain IDBI Bank Financial Inclusion Project in full confirmity of your requirements as elaborated in above said RFP for the amounts mentioned by us in the Commercial Bid or such other sums as may be agreed to between us. as Bidder. submitted along with our Technical Proposal. ATS/AMC Performance Guarantee in the form and in the amounts and within the times stipulated in the RFP.
we agree to abide by all other clauses. terms.CONFIDENTIAL 10.26 TECHNICAL BID FORM FORM-X (Implementation of IDBI Bank Financial Inclusion Project) COMPLIANCE STATEMENT We certify that except for the following deviations. conditions and specifications mentioned in the RFP. of the Response Place: Date: with seal Signature of Authorised signatory Note: If there are no deviations the bidder has to give his response by writing ‘NIL’ in the statement IDBI Bank : RFP – Financial Inclusion Project Page 80 of 83 . Main RFP / Section Clause / Clause No. Sub Deviation Specific Page no.
Until a formal contract is prepared and executed. Cuffe Parade. Financial Inclusion Department.2010.(Rs. We agree to abide by the Bid and the rates quoted therein for the orders awarded by the Bank up to the period prescribed in the Bid which shall remain binding upon us. We understand that you are not bound to accept the lowest or any Bid you may receive. placed on us.. IDBI Towers. shall constitute a binding Contract between us. if our Bid is accepted. in competing for (and. we will obtain the guarantee of a bank in a sum equivalent to prescribed percent of the each of Purchase Order Price. we. Dated this…………………… Day of………………………. the undersigned. Reg: Implementation of Financial Inclusion Project Having examined the Bidding Documents. we will strictly observe the laws against fraud and corruption in force in India including "Prevention of Corruption Act 1988". to deliver. the receipt of which is hereby duly acknowledged. offer to supply and deliver the ----------------(equipment name). 13 th Floor. install and commission the system in accordance with the delivery schedule specified in the Schedule of Requirements/ purchase orders issued from time to time. together with your written acceptance thereof and your notification of award. in executing) the above contract. if the award is made to us. this Bid. in confirmity with the said Bidding documents for the sum of .……………. WTC Complex. ) or such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of this Bid. for the due performance of the Contract in the form prescribed by the Bank.27 COMMERCIAL BID FORM-I (Implementation of IDBI Bank Financial Inclusion Project) To: Date The Deputy General Manager IDBI Bank.CONFIDENTIAL 10. We undertake. We undertake that. If our Bid is accepted. (Signature) (Name) (in the capacity of) Duly authorized to sign Bid for and on behalf of IDBI Bank : RFP – Financial Inclusion Project Page 81 of 83 . Mumbai 400 005 Dear Sir. PBG.
etc as narrated in the RFP. balance enquiry._____ per card (one time) Rs. while the bank would make payments only on the actual which may be less IDBI Bank : RFP – Financial Inclusion Project Page 82 of 83 . excluding BC/agent costs indicated in 5b) as narrated in the RFP including services. Person month is considered as standard 25 working days per month. cells) and connectivity..CONFIDENTIAL 10. Consolidated Cost Per Agent for extending end-to-end banking & financial services (i. etc and also interface with Bank’s existing Core Banking Solution (Finacle) Training and handholding for Agents for a minimum period of 3 days per agent. middleware and other infrastructure.28 COMMERCIAL BID FORM-II (Implementation of IDBI Bank Financial Inclusion Project) Sr. printer. etc per point of transaction.e. interfaces. cash transactions. 6 7 Rs ________ per person month XXXXX XXXXX Note: * the quantity is given only for comparison to arrive at the lowest bidder. Cost of services of Card Management System including related software. account opening. hardware. One-time setup cost for hardware._______ per Rupees One Lakh of amount transacted (cash or transfer transaction). Cost of Operations (ongoing – 5a + 5b) ** Consolidated Cost of extending end-to-end technology (i. backend FI server storage. Grand Total Rs. cash transportation. facility management. facility management. software. mini statement etc. Cost of Customization of software beyond the scope of RFP Any Other Cost not included anywhere (Please mention details) . etc.e. etc. facilitating enrollment for new schemes. insurance. handheld terminal together with scanner. hardware.______per card per annum 2 3 4 5 (a) (b) Rs. software including RDBMS. excluding technology costs indicated in 5a) covering all connected activities specified in the RFP including cash handling._____per card Rs. 1 (a) (b) (c) Particulars Unit Price (Rupees. services like mobilization.) Quantity* Total Price (Rs) Smart card (one time costs) Cost of Smart Card 32 K (customer) Cost of Smart Card 64 K (agent) Cost of services for enrollment.______ PointTransaction month per ofper Rs _____ per instance of 3 days’ training Rs.. switching costs.. card personalization with photo and relevant data and delivery of the card to the customer._____per card Rs. and centralized terminal management services. cost of consumables (printer paper. No.
Bank may appoint agents on its own.________ per card. Service Tax wherever applicable will be paid extra. insurance. scanners.CONFIDENTIAL than the figures indicated.28.28. we declare that all the terms & conditions as per the RFP were read by us and we are agreeable for all the terms & conditions. These accounts are under Savings Bank Scheme. Together these two components shall cover all the activities envisaged in the RFP at each of the customer contact points. what would be the Cost of services covered under 1(c) of the Commercial Bid. duties. installation charges. etc (but exclusive of Octroi and Entry Tax) applicable all over India. 10.28.1 The prices will be inclusive of all taxes. in which case the Bidder undertakes to provide all technology related services. Each point-ofpresence requires technology support like handheld devices. This information would not be considered for reckoning “L1” however the Bidder shall be bound by it where applicable Bank has already opened several accounts in Core Banking System for residents of the villages that are required to be covered under the scope of the RFP. printers. ** Cost of Operations is broken down into two components. The Bidder shall undertake all other activities covered under 1(c) except that activity connected with opening of the account (since it is already available in CBS) Unit price per Card in Rupees Rs. In the event that the data/information about these Accounts are shared with the Bidder. 10. levies. Bank is under no obligation to procure volumes indicated herein above. The entry tax & octroi will be paid extra as per actual on production of original receipt. card-readers etc and also Agent for conducting operations and extending banking services. Date: Signature with Official seal IDBI Bank : RFP – Financial Inclusion Project Page 83 of 83 .3 The Unit Price mentioned in the bid would remain valid for a period of FIVE years irrespective of the quantity actually deployed. 10.28. 10.2 TDS will be deductible as per rules prevailing on the date of payment of applicable items.4 Further.
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