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SA USTOMER RELA AP CU ATIONSHI IP MANA M GEME ENT
SAP H DBOO HAND OK
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Course Catalogue classified week wise I. SAP CRM module equips you with knowledge on automation of core Customer Relations. they look out for SAP CRM Consultants. In addition. Our courses are structured in a very comprehensive way to provide optimal level of training. Most successful organizations use SAP ERP software to achieve this. Sales Office and Sales Group. II. Assigning employee to Hierarchy CRM Business Partners Creation of BP (Business partners) on Category Basic settings (Field grouping. the certification goes hand-in-hand with an exponential career growth. Division. Sales organization. Master Data Territory Management Hierarchy Levels. Hierarchy ID. The training program "Application Associate – Customer Relationship Management with SAP ERP" is designed to help the students on the path of SAPCRM certification.TRAINING PROGRAM SAP CERTIFIED APPLICATION ASSOCIATE – CUSTOMER RELATIONSHIP MANAGEMENT WITH SAP ERP The demand for acquiring skilled professionals in various functions is driving companies across the world to optimize their CRM process first.…etc) BP Grouping BP Relationships Customer Master Product master Product types Creation of Hierarchies and Categories . No range. Distribution channel. Consequentially. Week 1 Introduction to Sales & Distribution + CRM ERP Overview Lifecycle of SD & CRM process Organization Structure of an SD R/3 Enterprise & CRM Visual Configuration Tools OM (Organization Model) CRM Organizational Model Organizational Data Determination Overview of Organization Elements in SD‐ Sales Area.
I. CRM Middleware basic concepts of CRM middleware replication administration data exchange monitoring error handling Configuration of Sales Process Customization settings for Partner control/material Determination Week 3 I. Pricing Process Principles of processing pricing Pricing Configuration Hands‐On workshop on Pricing process Week 4 . II. III. Pricing Procedures Pricing Overview Condition records Condition technique Pricing Types Hands‐On workshop on Pricing II. I. Week 2 Sales Documents Sales Transaction Enquiries & Quotations Sales Order Customizing Sales Transactions Sales Order scenario in CRM & R/3 Data Flow Data Flow in Business Transactions Copy Control Copy Control Item category determination Activity monitor Basic functions Partner Processing Access sequence Partner determination procedure II.
Configuration of CRM Hands‐On‐Workshop on Configuration Practice of Certification test papers Practice of Certification questions Review of Certification topics Mock test Week 8 . II. I. II. Configuration of CRM Processes Hands‐On‐Workshop on Entire SD Life Cycle Configuration Of CRM processes Practice of Certification questions Review of Certification topics Week 7 I. Marketing Process & E ‐ Commerce Sales & Interaction Centre Process I. Billing Billing Overview Billing plan Billing types Complaint documents Hands‐on‐Workshop Billing Process Configuration Billing Process Principles of processing billing Sales and Distribution/ Financial Accounting interface Week 5 Week 6 I. II. II.