MAHINDRA SONA LTD
QUALITY ASSURANCE CONCERN
QAC No : Date :
Problem Statement: The statement made by customer regarding the problem. Part No: Part Description: Quantity: Other
Disposition: (Check one below) : The disposal of parts as decided by customer & supplier Return Scrap Sort Rework Action requested : Action requested by customer regarding containment and / or corrective & preventive action.
Authorized by: QA Manager
D1 Team (Name, Location,) Champion: Champion is a person who knows every thing about the product or is responsible for manufacture of the part. Team Members: Should include related the members from manufacturing design & process engineering, QA and other department as required. D2 Problem Description: This is description of the problem as analyzed by supplier. D3 Containment Action(s): Containment is an action of quarantining the lots at every possible location which include supplier location, customer location, warehouse and transit etc. Percent Effectiv e Date Implemented Date / Target date of completion
D4 Occur Root Cause: Root cause for occurrence of the defect.This can be decided by root cause analysis , why- why analysis , on off simulation etc. Verification: Verify the correctness of occur root cause thru’ documents ,ON OFF simulation etc D4 Escape Root Cause(s): Root cause for escape of defective product to customer. This includes wrong inspection method or inspection equipment, wrong / inadequate sampling etc. Verification: Verify the correctness of escape root cause thru’ documents actual trials etc. D5 & D6 Occur Permanent Corrective Action(s): Actions taken or planned to avoid defect because of occur root cause identified in D4. Validation: Validate the results of occur permanent corrective action by ON OFF simulation or production trial batches.
Date Verified Date Implemented Date Validated Date Verified Date Implemented Date Validated
D5 & D6 Escape Permanent Corrective Action(s): Actions taken or planned to plug escape of defective parts to customer. Validation: ON OFF simulation or successful production batches .
D7 Preventative Actions: Horizontal deployment of both escape and occur corrective action to all related / similar parts. All preventive actions for both occur and escape root cause(s) with
pokayokes if any etc.
D7 Systemic Recommendations: Changes in documents like FMEA,PPAP,WI,Control plan D8 Team and Individual Recognition Congratulate team members for solving problem Date Responsibility Status Open/ closed