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TASK OUTLINE PROFILE

Job Title Beautician


Programme
N-011-1
Code
Level 1

Duty No 03

Task No 03.05

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1. TASK INFORMATION

Job N-011-
Beautician
Title 1
Portray Personal Appearance And Practise
Duty 03
Good Communication
Task 03.05 Handle Client

2. TASK OBJECTIVE

The trainee will be able to handle clients using guidelines so that


complaint is minimised, clientele is increased and needs are attended
to in accordance to client’s requirement.

3. RECOMMENDED TRAINING DURATION

Theory : 3 hours
Practical : 15 hours

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4. TASK PROFILE

OCCUPATION: BEAUTICIAN
PORTRAY PERSONAL APPEARANCE AND PRACTISE GOOD
DUTY NO 03 DUTY:
COMMUNICATION
TASK NO 03.05 TASK: HANDLE CLIENT
LEVEL L1 PERFORMANCE STANDARD:
HANDLE CLIENT USING GUIDELINES SO THAT COMPLAINT IS MINIMISED, CLIENTELE IS
INCREASED AND NEEDS ARE ATTENDED TO IN ACCORDANCE TO CLIENT'S
REQUIREMENT
SUB TASK/STEP ENABLING REQUIREMENTS TOOLS/EQUIPMENT/MATERIALS
(Knowledge, Skill, Attitude and Safety)
1. Identify client's requirement Knowledge of: - Notes
1.1 Client's requirement - Audio visual Aids

Ability to:
1.1 Determine client's requirement

2. Exercise client handling Knowledge of:


2.1 Client handling

Ability to:
2.1 Attend client

Attitude/Safety:
- Polite
- Sincere

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5. TASK OUTLINE PROFILE TABLE

LEARNING
No STEP KNOWLEDGE SKILLS
OUTCOME

1. Identify Upon completion 1. Client's requirement 1. Determine client's requirement


client's of the step, the 1 1
requirement trainee will be
able to:
Explain client’s requirement Identify the methods of analysing client’s
• explain client’s Services requirement
requirement Products Confirm client’s requirement
• identify the Special preferences
methods of • Explain the methods of analysing
analysing client’s client’s requirement
requirement Consultation
• confirm client’s Telephone conversation
requirement

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LEARNING
No STEP KNOWLEDGE SKILLS
OUTCOME

2. Exercise client Upon completion 2. Client handling 2. Attending clients


handling of the step, the 1 1
trainee will be
able to:
• Explain the skill of client handling • Demonstrate the skill of client
• explain the skills o Impartiality handling
of client handling o Emotional stability • Check client’s satisfaction
• demonstrate skill o Politeness
of client handling o Sense of humour
• ensure client’s o Sales psychology
satisfaction

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No STEP LEARNING OUTCOME KNOWLEDGE SKILLS

Core Abilities Competencies

01.0 Identify and gather information


1
01.0 Document information, procedures or
2 process
02.0 Interpret and follow manuals,
1 instructions and SOP’s
02.0 Communicate clearly
3
03.0 Demonstrate integrity and apply
2 ethical practices
03.0 Accept responsibility for own work
3 and work area
03.0 Seek and act constructively upon
feedback about performance
4
03.0 Demonstrate safety skills
5
03.0 Respond appropriately to people and
6 situations
06.0 Identify and highlight problems
3

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6. TOOLS, EQUIPMENT AND MATERIALS

Ratio:
No
Item (Equipment :
.
Trainee)
1. Appraisal form 1:1
2. Stationery 1:1
3. Audio visual - optional 1:25
4. Notes 1:25

7. REFERENCE(S)

(1) Mo Rosser, (2006), Body Therapy & Facial Work 3rd Edition,
Hodder Arnold, ISBN 978-0-340-92605-5, chapter 3, pg. 47 – 69.

(2) Wong, Joon Lian, (2005), Persolekan Tingkatan 4 dan 5.


Dewan Bahasa Dan Pustaka, ISBN 983-62-8664-0, chapter 3, pg. 35 –
44.

(3) Susan Cressy, (1998), The Beauty Therapy for NVQ Levels 1, 2
and 3 3rd Edition.
Butterworth Heinemann, ISBN 0-7506-3825-4, part 5, pg.
349 – 351.

(4) A S Hornby, (2000), Oxford Advanced Learner’s Dictionary,


Sixth Edition, ISBN 0-19- 431564-9.

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