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Table of ConTenTs 1 2 6 7 8 10 16 22 23 24 25 27
executive summary situation analysis Problems and opportunities Target market profile Ideas Creative strategy: Grow with the Kansas City Money Museum Creative strategy: Unlock the secret of a successful field trip Usability Web improvements search engine optimization Media strategy staff and acknowledgements
The Federal reserve bank of Kansas City’s Money Museum offers visitors the opportunity to learn about the nation’s economy and the Federal reserve system. The Federal reserve of Kansas City was pleased to partner with northwest Missouri state University Advanced Advertising strategies class to further explore new and innovative ways to further advertise and market the Money Museum. The main focus of the class campaign is to increase the number of visitors to the Money Museum while also ensuring the sense of trust in the Federal reserve bank system. The campaigns were seen to be most effective when concentrating on a target audience of 5th -8th grade teachers and students in the greater Kansas City area. The following sections will further explain the research behind the two campaigns while providing the understanding of how our main focus became 5th – 8th grade teachers and students in the greater Kansas City area.
Company and Product analysis
The Federal reserve bank first came to Kansas City in 1914. It is currently located at 1 Memorial drive. This bank functions as the central bank and covers Missouri, Kansas, nebraska, Colorado, Oklahoma, Wyoming and new Mexico. The region is also known as the tenth Federal reserve district. The currency that comes out of this district has a “J” placed on each bill that represents the Federal reserve bank of Kansas City being the 10th district bank. The Federal reserve bank has three main functions: to conduct the nation’s monetary policy; to provide and maintain and effective and efficient payments system; and to supervise and regulate banking operations. The Federal reserve bank is responsible for distributing money to many different institutions to meet the public’s need for cash. The banks deposit different amounts of money depending on the cash demands of consumers. If money is received by the Federal reserve banks that is destroyed, they will replace it with new currency, which they receive from the treasury department’s bureau of engraving and Print and bureau of the Mint. They are also capable of performing wire transfers of money because nearly 8,000 banks are linked electronically with the Federal reserve Communications system. The Chairman of the Federal reserve bank system is dr. ben s. bernanke and the President of the Federal reserve bank of Kansas City is Thomas M. Hoenig. The Money Museum, owned and operated by the Federal reserve bank of Kansas City, is a communication vehicle, in the form of a museum, used to inform the general public of the nation’s monetary system. The museum provides a behind-the-scenes look at the Federal reserve system and how the bank plays a role in the nation’s economy. Guides assist visitors as they observe the region’s largest cash vault in action, and get a close-up look at a gold bar, a 450-piece coin collection, and interactive exhibits – each designed to turn economic details into tangible concepts.
tourism, like all world industries, depends largely on the economy. While tourism depends on the economy, it also depends on keeping up on trends, such as technological trends which museums are beginning to relay heavily upon.
Is Tourism – Up or Down?
This chart is a prediction of domestic and inbound trips taken by United states residents and non-United states residents. (samadi)
In this chart, one can see where domestic trips by Us residents have a big drop in 2007 to 2009. In 2010, however, domestic travel is forecast to increase by 0.2%. Once the recession subsides, tourism is expected to experience resurgence due to increased travel demand. Over the five-year period to 2015, tourism industry revenue is forecast to increase at an average annualized rate of 3.2% to $1.54 trillion”, according to IbIsWorld.com (samadi). tourism, as whole, is back on the rise. The economy affected national tourism; when the economy is down, tourism is also down.
tourism is a $5 trillion dollar business industry worldwide, with approximately $700 billion being spent in the United states. According to the American Association of Museums there are approximately 17,500 museums in the United states. The following chart gives the median annual attendance for museums across the United states.
2008 Median Annual Attendance for Museums
Zoo science/technology Museum Arboretum/botanic Garden Children’s/youth Museum natural History/Anthropology Art Museum nature Center General Museum specialized Museum Historic House/site History Museum 440,502 244,589 106,235 78,500 62,803 59,822 52,850 43,500 20,000 16,000 10,750 (Horizon report)
Changes have taken place in the last few years due to the downturn in the economy, but people are still visiting museums. Many museums, i.e. The smithsonian Museums, are free, providing an educational opportunity for those whose belts are tighter than normal. despite the economic downfall, 57.4% of museums reported an increase in total attendance in 2009. 26% of museums reported a significant increase in total attendance and 14.6% of museums reported a sizable increase as compared to recent years (Horizon report).
In the charts below, a dramatic drop in attendance is shown in higher income families and K-12 students during the time of the recession. It is predicted that attendance will rise in the coming years. (Zwolak)
As a result of the economic downfall, some museums needed to begin charging a general admission fee. If a museum charged a general admission fee, they were less likely to see attendance rates jump. The average price in 2009 for admission to a museum was $7.00. Museums that charged money offered discounts to local residents and ran special discounts for children (Katz). Also, in order to keep attendance up museums took a more aggressive approach to promote more at schools to get their attendance up with special rates. The special rates approach got attendance up, but they also saw less revenue (Zwolak).
Trends in Educational Tourism:
In a 2009 report released by the Association of Art Museum directors, statistics show that despite the economic downfall, most museum directors will stabilize or even increase the programming they provide to the public in the upcoming years. Lewin suggests that budget cuts throughout the public school education system have eliminated field trips nationwide. schools cannot afford to pay for a bus or buses and the admission fee. Instead of taking students to museums on field trips, museums are actually traveling to the schools. This recent trend is referred to as a “backwards field trip.” traveling educators from museums bring the museum to the classrooms using computer-based lessons showcasing their displays or videoconferencing. Handouts and worksheets are created for each specific traveling program. The Museum of science in boston, reported that school visits have dropped 30 % since 2007. However, their demand for the school travel programs is booming. The director of education and enrichment, Annette sawyer, stated that the museum is expected to do 400 “backwards field trips,” this year totaling nearly 1,500 (Lewin). Field trips involve extensive amounts of planning and money. not only does the cost of the bus and admission fee add up, but also losing a day of school can be detrimental to the educators and students. educators must ensure that their students are meeting the standards. Losing a day of classroom material can take a toll on a student’s progress.
Trends in National Tourism:
Many museums are in the mature stage. In the mature stage, the museums industry is experiencing subdued trend rate of growth in visitors and revenue. This is largely related to the existing high population participation rate, and the need to regularly update displays to attract a high level of repeat visitation (Zwolak). to avoid decrease in attendance, museums are making the facilities interactive and allowing visitors to be more involved in the experience with various new multimedia means of delivery. The common public perception of museums is being dark and dusty, with ancient motionless displays. Zwolak says this misperception is slowly changing as museums enter the new interactive digital media era, including 3d material, to survive. Museums have established web sites, with digital displays of parts of their collection, with accompanying information and links to other appropriate sites (Zwolak). There are more visitors on museum web sites than there are in the actual museums themselves. In 2009, the smithsonian’s had 30 million visitors to their various museum buildings. Their web site had 188 million cyber visitors (Zwolak). The future for museums includes off-site access to information and displays such as online exhibits, and the integration of new digital media such as cell phone and iPod downloads (Zwolak).
Many educational museums nation-wide offer specialized programs and events which are tailored specifically for educators to enhance their efforts in the classroom. These programs are often times called “Professional development” seminars or workshops and offer a wide array of instruction tools including general education about a specific topic, instruction methods and theories, and demonstration of lesson plans and activities. The nelson-Atkins Art Museum has developed an educator resource Center and hosts various tools and resources such as books, videos, and artifacts along with events and workshops for educators to utilize in the classroom. The role of financial literacy is becoming a very large issue. “At least 34 states and the district of Columbia are cutting aid to K-12 schools and various education programs” (nicholas). Along with that, Missouri has cut the transportation for K-12 by 46% in 2011 since 2008, which greatly impacts the amount of field trips that can be allowed for a school. At the nelson Atkins Museum, they offer tools for educators who wish to develop an ongoing project in conjunction with the museum. For this program, students tour the museum multiple times, each time learning more about the exhibits. The Internet is one of the quickest and most accessible methods of locating the proper tools to utilize in the classroom and is constantly updated with new methods of instruction. Advances in online educating resources allow teachers to have a variety of classroom materials to adhere to diverse learning styles of students. The smithsonian Institution has a massive section on their web site to help with this. The tools range from research material, databases of lesson plans and teaching guides, community centers for teachers to discuss and trade ideas, hands-on classroom activities, supplemental reading material, interactive games and web sites, and outreach/events programs available. The Federal reserve education web site offers hundreds of free resources for educators, it’s important that the Money Museum’s web site allows for easy access to these documents directly from the Money Museum web site. The smithsonian takes advantage of social media outlets and provide resources on sites like Facebook, LinkedIn, twitter, blogs, podcasts, and more. beyond a general online presence, they also offer an online newsletter, direct mail newsletter, and rss feeds. Many educators are now turning to digital media sources such as podcasts. The Money Museum could post podcasts on their web site as a free download, or the Money Museum can create an account on itunes U and distribute them through that service. itunes U is a service provided by Apple that hosts audio and video podcasts specifically for educators and students.
ProbleMs & oPPorTUnITIes
. strong student attendance with High schools . Free admission facility . Informative and interactive for younger audiences . Opportunity to view the money vault and employees processing money . small exhibit that can be viewed in a short one to two-hour visit . strong educational support materials online and in the museum . Have many facilities to accommodate teachers such as catering, staff, and event planner . Located in an accessible area of Kansas City where a number of additional attractions are close by . Offer “extras” including bus parking, a free bag of shredded money, free storage lockers, and bathroom facilities
. expand educational-based tour groups to middle schools . Cater to teachers by communicating directly, promoting education support materials, and helping them plan field -trips . Accommodate teachers because they tend to repeat successful field trips . Formally “invite” schools, day care centers and home school groups to visit . Partner with other nearby attractions by “packaging” the Money Museum with them . Inspiring students may encourage visits through parents
. not highly visible within the Kansas City community . Paid advertisements are minimal and exterior sign age is non-existent . requires high-security entrance and may distract individuals, and possibly groups . Attractions for young visitors are minimal, discouraging field trips for grade-school-level students . small in size limiting group sizes entering the museum . educational resources for teachers are difficult to find on the bank’s web site . student groups cannot eat lunch at the museum
. Other educational-based attractions in Kansas City are more “visible” in the community . Other education attractions may appear more suitable to teachers curriculum: - Art attractions: Kaleidoscope and the Nelson-Atkins Museum - History attractions: The World War I Museum, Steamboat Arabia, Harry S. Truman Library, and the Negro Leagues Baseball Museum
One of the main groups that attend the museum is the educational audience. According to Melissa Jackson, the main audience from the educational group is high schools. There are currently 62 high schools in the Kansas City area. The Money Museum has seen a major increase in undergraduates since its opening three years ago. The Kansas City area has around 17 major colleges. At the other end of the spectrum are the elementary and middle schools. According to Melissa Jackson, the Money Museum has been having a hard time reaching this market. For our campaign to bring more visitors to the museum, we’ve chosen to target a much smaller section of this educational audience: middle school students and middle school teachers, 5th through 8th grade.
206 schools in various Missouri and Kansas Counties Missouri Counties: 139 schools in Jackson, Platte, Clay, and Cass County Kansas Counties: 67 schools in Johnson, Wyandotte, and Leavenworth County Approximately 1,500 teachers in these counties, 4,686 in entire Kansas City region
Increase number of visitors by 3% 3% of 4800 teachers = 144 teachers Average class size= 30 students 144 teachers x 30 students = 4,320 more visitors Current annual visitors= 31,598 Annual Goal visitors= 35,918
Capturing Opportunities: Build relationships with middle-school teachers
Teachers represent both group and repeat visits
Our goal is to increase visits to the Money Museum, we think group visits is a logical approach. And since you currently are successful with high school groups, we think you can naturally expand on that success by expanding to middleschool groups. When teachers are happy with a field trip, they tend to to repeat the trip over several years.
Inspiring visitors at a young age
When young people visit the Money Museum, it begins their understanding of the benefits of the Federal reserve bank system, establishing a lifelong foundation of appreciation.
Dedicated Teacher Liaison
Planning field trips is a lot of work for teachers, so the easier you can make the planning process, the better. We recommend that you create a teacher Liaison role. Have this person’s photograph on your web site, and incorporate this concept into your communication with teachers. no other Kansas City education-based attractions seem to be this dedicated to teachers, and the musuem would stand out as an advocate for field trips!
Teacher Visit Day
teachers want to experience a field trip before they decide to bring their students. Prove to them that you have a valuable student experience ready for them, that you understand their needs, and that you can help them with their field trip planning. We think the best way to do this is invite them to the Museum for a just-for-teachers tour and information session.
When building a relationship with a group of people, there’s no better way than a direct one.you can establish a strong desire to work directly with teachers by sending them teacher-specific messages that are delivered directly to their school mail boxes. Also, middle-school teachers in the greater Kansas City area represent a small target audience, which is also well-suited to direct mail. And, we’ve investigated the availability of a rentable list of this target, and it is, indeed, available.
We understand your hesitations regarding Facebook and twitter; however, we’ve recommended some ways you can incorporate social media in your overall strategy for communicating with teachers. First, build a “static” Facebook page dedicated to teachers. Provide Money Museum information, including lots of photographs. teachers want to see pictures! Compile links to all of your teacher resources, host teaching-specific games and apps, and incorporate Facebook’s simple “Like” button, so that visiting teachers will spread the word about the Money Museum.
Apps and games
Later in this book, you’ll see a few ideas to incorporate games, or apps, into your teacher resources. Once these rather simple games are developed, they provide an extension of your message to teachers and students. you can host games on both your Facebook teacher’s page, and your web site. In either case, these games become “viral” social media tactics that will encourage teachers to spread the word about the Money Museum by linking to, or embedding, the apps. We’ve developed concepts that encourage students to play the games with their parents, which could facilitate family visits to the Museum.
Our web usability research indicated some two areas of improvements that you can address today. The first is the problem teachers have finding the Money Museum online. Our test revealed that teachers only find the Museum if they already know it exists. but, when they search for field trip ideas, the Money Museum is virtually absent. so, later in this book, you’ll see we recommend some keywords that can be incorporated in your site to better help search engines know that your site contains information for teachers. This concept is called search engine Optimization. We also found that teachers like to know that field trips are possible by seeing a web page dedicated just to them. We think a dedicated “teacher resources” navigation area is necessary so that teachers will see this immediately when they visit your site. teachers like to see all field-trip related materials in one place, and they like to see lots of photographs. so, we recommend that you build a section of your web site that brings together all of your current teacher tools, but also adds some key ingredients: field trip agendas, lots of Museum photos, and contact information for a Museum-teacher liaison.
GrOw with the Kansas City MOney MuseuM
If you plant the seed of excitement and interest in any subject at an early age, that will only continue to build and grow as a child progresses through their schooling. This “grow” concept will effectively communicate the benefits of a field trip at the Money Museum, but will also help to foster a sense of trust in the bank and the idea that they want to help future generations grow in their understanding and use of money and economic policy. The “grow” concept also plays into the idea of the money tree, which is a common phrase used with our target audience. The concept centers around the money tree, the growth of money and the growth of education, which will appeal to our target audience. teachers enter the field to help foster growth, understanding and excitement which is also the goal of the Money Museum field trip.
We will create two direct mail pieces that will be targeted to teachers to create interest in field trips to the KC Money Museum. The first direct mail piece will be designed to catch the eye of teachers and have them request more information if they are interested. We will do this by using a real dollar bill in each direct mail piece. The second mailer will give them all the information that they will need to effectively and easily plan their field trip. We will design a promotional poster that can be used the classroom. The poster will be interactive, providing take away bookmarks for the students that they can post on their notebooks, backpacks, etc. further promoting the Money Museum. We will design a social media application that will allow students to calculate the amount of interest that will grow when they deposit certain amounts of funds. We will create a new landing page for educators at the Money Museum site that will be much more user friendly than the current one. All of these pieces will be tied together by the grow theme and will lead to the overall objective of driving more traffic to the Money Museum.
First mailer: Front cover Inside teacher Visit insert
second mailer: Front cover Inside buisness card
Poster bookmark front bookmark back
Iphone screen shots: teacher registration page bookmark landing pages
unlOCK the seCret Of a suCCessful field trip
“Unlock the secret to a safe field trip” - This theme is centered around the safe as a picture because the museum’s biggest draw is its vault, and safe is a synonym for that. That allows the word safe to also be a pun for a safe field trip in that teachers don’t have to worry about their kids and knowing that they are taken care of in an educational stimulating environment. All the pieces of the campaign feed off the “safe” idea connecting the same theme but saying it in different way.
We will start off with a direct mail piece of a clear plastic envolope full of shredded money with a flap on the front that looks like a safe door. On it, it has the headline for the campaign, and on the inside it says a trip to the money museum is sAFe (stimulating, Accommodating, Free, and educational). The reason the inside says this is because teachers have certain criteria that they look for in a field trip, and those criteria correspond to those ideas: stimulating because it gives the kids something to think about, accommodating because the Money Museum can do things to help the process of planning a field trip, Free because school’s don’t have large budgets for field trips, and educational because the purpose of a field trip is to tie in with something that the kids can do in class. There will then be a tear off card on the inside flap for teachers to mail back in for more information about the money museum and what it has to offer as far as field trips. The second direct mail piece will be a folder shaped like a safe with the same headline. On the inside will be flaps to put in a brochure about field trips to the Money Museum, a pamphlet about a teacher visit day, a sample school workbook for students, sample lesson plans, and a poster. The poster will be given to teachers to hang up in their classrooms, in which it has 8 safes on it with dates on the doors. These doors are flaps that can be opened to reveal an interesting fact about money so to tie in with the “safe” theme but also be educational.
direct Mail: Front cover Inside teacher visit day insert: Front & back
brochure: Front& back Poster
see next page for implementation
Web site Game: spot the Fraud
Facebook “Like” button
When a visitor clicks the Facebook “Like” button an entry instantly is added to that visitor’s Facebook “wall”; as shown above. This is an easy way to get teachers to spread the word using the world’s most popular social tool: Facebook.
LinkedIn banners run specifically to 5th to 8th grade educators in Kansas City area.
since our target audience is teachers, teachers were asked to perform a series of ten tasks. The tasks related to field-trip planning were: 1. For several minutes look for places where you would take your students on a field trip in Kansas City 2. Pick your favorite attraction from those you’ve found, and find out if they have educational opportunities 3. Find out how to reserve a tour on this site 4. From where you are right now, find the Kansas City Money Museum site 5. For two minutes look around on this site 6. Find out how to receive the classroom resources 7. Find out what the students need to have to get into the museum 8. Find out what the teachers need to have to get into the museum 9. Find out the cost of admission is for the Money Museum 10. Find out if the Money Museum can come to your school for a short presentation for a financial topic. We found that when the teachers were looking for attractions in Kansas City, they went straight to Google, and typed in these three keywords or phrases: 1. Museums in Kansas City, MO 2. Kansas city, MO museums 3. Field trip locations + Kansas City, MO One of the sites that ranked #1 on Google was a site called Midwest Homeschoolers. One of the teachers used said she regularly uses this site for field-trip planning. That teacher stated that if an attraction didn’t have a web-site then she wouldn’t even consider going to the attraction. This was what every teacher we had perform this test agreed upon. The teachers mainly remained on the Google search home page and went through the list of recommended places that they found through their search. One web-site that teachers often found in their searches was the steamboat Arabia’s website. They found that it was interactive, easy to use, and found that there was a section on their web site that was targeted specifically for educators and their specific age group of students. In testing the Money Museum web site there were issues that teachers found when trying to plan their field trips. Often teachers had difficulty finding the lesson plans. With this, two of the teachers had gave the impression that if the question had not been asked, then they would have just assumed the lesson plans on-line didn’t exist because they weren’t with all of the other information for teachers. All of the teachers told the tester that they wished there would have been more navigation across the top of the site. The letters were quite little to be considered navigation on the right hand side of the page. two of the teachers made the recommendation for the site to be similar to the steamboat Arabia’s website where there was a more indepth description of the plan or itinerary for the day. All of the teachers agreed that the Money Museum’s web-site is nice, but that it isn’t very child friendly, and is more targeted toward corporate adults. Overall, each of the teachers that were used for the usability testing had very similar opinions. Which showed that most teachers thought on the same track, that the Money Museum web-site functions for them as a simple, minimally informative web-site and not as a kid-friendly, engaging, and interactive web-site.
searCh engIne oPTIMIzaTIon
It’s apparent that the Federal reserve bank of Kansas City already practices common search engine optimizations techniques for its overall web operations. With our class recommending the bank to establish a stronger communication tie with teachers, we recommend that the teacher-specific portions of the web site be optimized to better correspond with keywords teachers use when searching for information online. The results in our research revealed that teachers were having a hard time finding the Money Museum’s web site. In order to increase the chances of teachers and the general public finding the Money Museum, we suggest the Money Museum web site should be better optimized for search engines. This includes adding the keywords “field trips in Kansas City,” “museums in Kansas City,” and “school field trip ideas in Kansas City” into the Meta tags, title bar and headlines on the Money Museum’s teacher resource pages. Also, it wouldn’t be a bad idea to contact Kansas City attraction web sites and ask them to link to the Money Museum’s web site. With the combination of linking to the Kansas City attraction web sites and adding the keywords to the locations previously mentioned, the Money Museum’s web site will rank higher on Google’s search results page, thus making it easier for teachers and the public to find the Money Museum. by improving the optimization of the keywords on the Money Museum’s web site and having the Money Museum linked to KC attraction web sites, teachers and the general public will find the Money Museum which will increase the chances of having more visitors to the Money Museum. suggested keywords: “field trips in Kansas City” “museums in Kansas City” “school field trip ideas in Kansas City” title tag
According to our usability studies, teachers cannot find resources available to them through the Money Museum web site. teachers commented that they liked the steamboat Arabia web site because all of the information and resources they needed to plan a successful field trip were easy to find from the main navigation. education research shows that there are a vast number of free resources available for educators specifically provided by the Federal reserve bank educators web site and also the Kansas City Federal reserve bank web site. We suggest making these resources more accessible from the Money Museum’s web site by adjusting the navigation to include sections that specifically address teachers and their needs.
based on the research conducted throughout the last six weeks, we have compiled a list of media vehicles in order to best reach our target audience. These media vehicles will be used in hopes of reaching our target market.
direct mail is the primary media vehicle for this campaign. According to our focus group panel, we found that educators are more likely to have interest in and respond to direct mail than with other media vehicles. direct mail pieces should be sent to each educator, personalized with the teacher’s name, using a rented list. bernstein-rein has helped us locate a list of 4,868 middle school teachers in our geographic target. This list rents for $250 per 1,000 names, approximately $1,250 for the total list. We’ve recommended both a single mailing and a 2-step mailing, as described in the creative portion of our proposal.
Internet and Social Media: LinkedIn
LinkedIn Ads, our secondary media vehicle, is a self-service advertising solution that allows you to create and place ads on prominent pages on the LinkedIn.com web site. It gives you the chance to target the Money Museum’s target audience: by job title, job function, industry, and geography. by using LinkedIn to reach your target audience, middle school educators in the Kansas City area, you would be targeting to a group of 1,000 individuals. LinkedIn Ads, allowing you to create your own, would consist of a headline (up to 25 characters of text), a description (up to 75 characters of text), the company name, an image (50x50 pixel image), and a UrL that would lead to the Money Museum’s landing page. The LinkedIn Ad may be shown on the Profile Page of the LinkedIn group member, home page, inbox, search results page, or the group page; all depending on the settings set to target your audience. LinkedIn also allows you to control your advertising costs by setting a budget for paying only for clicks or impressions.
Newspapers in Education
We think one area in particular is worth considering, is The Kansas City star’s “e-star in education” issue. e-star in education provides educational content for teachers, students and parents for free. teachers are able access the entire site and the web site provides teachers and students a variety of educational features, curriculum ideas, teaching materials, and special supplements. e-star in education provides a list of educational resource web sites.
Timing of Messages
What we have learned from our focus group discussion and from the target team’s further research is that teachers generally plan their field trips around the beginning of the fall and spring semesters. so we recommend focusing ads between August and september, and again between november and January. starting before the actual semester begins will allow teachers to not only notice the ads and direct mail, but it will give them ample time to research the Money Museum and make the necessary plans. The campaign pieces will be ran synonymously during the given campaign run times and all should work synergistically to help reinforce the Money Museum, encouraging teachers to bring students to the museum for field trips, and thus drive traffic to the Money Museum. 25
sTaff & aCknoWledgeMenTs
krissy young, vice President/assistant secretary Public and Community affairs Melissa jackson, staff supervisor Thank you for being out client this semester! We really enjoyed working with you both, and we enjoyed this opportunity to learn more about the Federal Reserve! kevin fullerton Thank you for coming to Maryville and assisting us with our creative concepts. Mostly- thank you for always supporting students and Northwest Missouri State! dr. Tom billesbach Thank you for your continued financial support. Also a special thanks to... Mel hogan leslee Manley Carolyln johnson fred lamer Mitzi lutz Mallory Murray jody strauch To the Advance Advertising Class for the hard work all semester... Instructor: jacquie lamer Account Coordinator: shaylee yount Tourism: Miranda head, angela Wasko Competitive Analysis: joshua Coburn, kelsey dempsey, erin Colasacco Advertising Analysis: Chaasia Marshall, Cassandra smith Target Analysis: nathan Morche, bethany rowell, justin Wieners Educational Programs: kristie Carter, ashley spalding Media Research: Mat kiefer, Momoko otsuka, Michelle oyler Plans Book Team: kelsey dempsey, Miranda head, Momoko otsuka Client Pitch Team: Michelle oyler, angela Wasko SEO, Usability, Social Media: kristie Carter, Chaasia Marshall, nathan Morche, ashley spalding, shaylee yount Creative “A” Team: erin Colasacco, Cassandra smith, justin Wieners, shaylee yount Creative “B” Team: josh Coburn, Mat kiefer, nathan Morche, bethany rowell