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CONTENT

S.No. TOPICS PAGE No.


1 COMPANY PROFILE
2 SOFTWARE DEVELOPMENT LIFE CYCLE
3 ORGANIZATION PROFILE
4 AREA OF EXPERTISE
5 SOFTWARE PRODUCTS
6 PROJECT DETAILS
7 SOFTWARE USED
8 TECHNOLOGY EXPERTIES
FURTER ROAD MAP TO SUCCESS
CONTACT US

1. COMPANY PROFILE
We take pride in introducing ourselves as OCULUS an MNC from US and UK
and its corporate office at Trichy. Our core business is Software development and Web
design and Development. OCULUS with an outstanding success in Software
development and Web design and Development gradually spread its wings of desire on to
Training and Development.
The commitment that OCULUS has towards its customers makes OCULUS an
unforgettable brand in the minds of its customers. Our emphasis on quality and service
has been and remains a key to our success. We have a team of well-trained professionals
who have wide experience in various areas of management.
OCULUS emphasizes continues improvement of its employee’s knowledge. We
conduct regular training sessions that enhance the technical and functional understanding
of our employees. This is in addition to regular project-based training.
OCULUS’s Software Development Division specializes in the business of
providing services to its clients across India. Our expertise lies in reducing costs and
improving productivity by bringing the strategic advantage to the doorstep of our
customer in more ways than one. Thereby improving reliability, speed, agility and
enabling our customers to achieve sustainable differential advantage over their
competition.
Our engagement models are flexible, scalable, secure and custom defined based on
specific individual needs of our customers. We follow the right strategy to ensure
business transformation, lower operational costs and quick time to market ensuring 100%
success for our customer's business and in the process ensuring business continuity for
us.
Oculus offers a host of IT, and IT Enabled services. We enable revenue growth,
productivity improvement and cost reduction by leveraging cutting edge technology to
enhance the quality, context and flow of information between clients and their key
constituents.
We are an organization driven by ideas. An organization where creative insights
and strategic know-how are used to solve software and communication needs of our
clients. Our edge lies in our ability to offer an integrated approach to address clients'
needs to operate efficiently as well as to communicate and serve customers effectively.
We help align the IT infrastructure and processes within the organization to gain
operational efficiencies. We execute creative campaigns using the digital media to drive
business goals. And, we also lend process support to help curtail costs and drive
profitability.
We also provide Job oriented training for the young dynamic talents to make them
employable. Thus, we are a full service organization offering a unique integration of
strategy, technology and creative implementation geared for measurable impact on our
clients' business performance.
2. SOFTWARE DEVELOPMENT LIFE CYCLE
Planning
The important task in creating a software product is extracting
the requirements or requirements analysis. Customers typically have an abstract idea of
what they want as an end result, but not what software should do. Incomplete,
ambiguous, or even contradictory requirements are recognized by skilled and experienced
software engineers at this point. Frequently demonstrating live code may help reduce the
risk that the requirements are incorrect.
Once the general requirements are gathered from the client, an analysis of the
scope of the development should be determined and clearly stated. This is often called a
scope document.
Certain functionality may be out of scope of the project as a function of cost or as
a result of unclear requirements at the start of development. If the development is done
externally, this document can be considered a legal document so that if there are ever
disputes, any ambiguity of what was promised to the client can be clarified.
Implementation, testing and documenting
Implementation is the part of the process where software
engineers actually program the code for the project.
Software testing is an integral and important phase of the software development
process. This part of the process ensures that defects are recognized as soon as possible.
Documenting the internal design of software for the purpose of future
maintenance and enhancement is done throughout development. This may also include
the writing of an API, be it external or internal. It is very important to document
everything in the project.
Deployment and maintenance
Deployment starts after the code is appropriately tested, is approved
for release and sold or otherwise distributed into a production environment.
Software Training and Support is important and a lot of developers fail to realize
that. It would not matter how much time and planning a development team puts into
creating software if nobody in an organization ends up using it. People are often resistant
to change and avoid venturing into an unfamiliar area, so as a part of the deployment
phase, it is very important to have training classes for new clients of your software.
Maintaining and enhancing software to cope with newly discovered problems or
new requirements can take far more time than the initial development of the software. It
may be necessary to add code that does not fit the original design to correct an unforeseen
problem or it may be that a customer is requesting more functionality and code can be
added to accommodate their requests. If the labor cost of the maintenance phase exceeds
25% of the prior-phases' labor cost, then it is likely that the overall quality of at least one
prior phase is poor. In that case, management should consider the option of
[citation needed]

rebuilding the system (or portions) before maintenance cost is out of control.

3. ORGANIZATION CHART
4. AREA OF EXPERTISE
At OCULUS, we are aware that every moment we serve our customer becomes a history
and we strive to give the best shot at all moments to make the experience of the customer
an enriching and a memorable one. Some of our services are listed below;

i. BPO

• Medical Transcription
• Medical Coding
• Voice based inbound process, outbound process
• Data Entry
• Data Capturing and Mapping
• Project Management
• Project Consultancy
• Search Engine Optimization
• Software for mobile platform

i. Web Design and Development


ii. Software Development
iii. Education & Training
iv. Franchising
v. RPO

vii. Print and visual Advertisement


viii. Finance and insurance consultancy
ix. KPO (Knowledge Process Outsourcing)

5. SOFTWARE PRODUCTS
Revision Manager is a tool for managing changes to files and folders. At
the earliest stages of design, Revision Manager facilitates collaboration by
tracking multiple design alternatives. As a design becomes concrete, Revision
Manager eliminates ambiguities and encourages re-use. Throughout the life of a
project, Revision Manager improves meetings by enabling the team to focus on
the engineering/design problems rather than the mundane (but critical) details of
who did what to which files at what time.
* Client
Oculus' client software lets you see your repository as you never have before.
The project windows shows the relationships between branches, making it easy
to understand design variations or parallel lines of development. Performance
indicators help your team to understand where they are with respect to
requirements.

* ServerConsole
Oculus' server console is a web-based interface for managing Subversion
repositories. With the Access Manager you can control access by dragging and
dropping users and groups. The Log Manager enables you to see who is using
different parts of the repository.

* Server
Oculus' Revision Manager Server is a pre-configured package that includes
subversion, apache, and various authentication modules. Oculus has done the
configuration so that you do not have to. In addition, Oculus has tested the
configuration in a variety of environments, from Windows to Linux, from LDAP
to NIS.

OCULUS technology has chosen a strategic global model combining the best of
onshore and offshore software development to deliver premium quality services
and products to our clients at affordable cost.

• Multi-tier applications with desktop, web and mobile client


• Multiplatform applications
• Multimedia applications
• Network applications
• Desktop applications
• PDA applications
• Inventory management
• HR solutions
• MLM
6. PROJECT DETAILS

OCULUS aims to drive the overall growth of the global sourcing market and
maintain India’s leadership position, by taking up the role of a strategic adviser to
franchising companies in the Indian IT sector. OCULUS’s varied strengths include
creating and influencing government and public policy, international trade development,
research and market intelligence services, and access to an international network through
MOUs and linkages with various industry associations across the globe.

Projects handled by OCULUS are:


• www.lakshmikalyanam.net
“Lakshmikalyanam.Net” is a MATRIMONIAL service for the entire
Hindu and all other communities in India, which enables you to meet a perfect life
partner right now. If you are serious about finding your life partner then you have
reached the ideal place. Our matrimony website helps you in all the essentials of
marriage. What’s more, just register with us and we will help you to find the
better half. Lakshmikalyanam.Net, the world's oldest and most successful
matrimonial service has been trusted by people all over the world to help them
find their soul mates. Today, hundreds of thousands of people have met their life
partners through our revolutionary matchmaking service and countless others
have made some very special friends. Lakshmikalyanam.Net was founded by us
(LK Matrimony Services Pvt. Ltd.,) with one simple objective - to provide a
superior matchmaking experience by expanding the opportunities available to
meet potential life partners. Since then we have created a world renowned service
that has touched the lives of millions of people all over the world. We have,
however, never rested on our laurels.
• www.safnaelectronics.com
The company is started on Jan 2009 and we are the authorized LG service
centre who is providing a vast service for LG products and we are also into the
field of sales of LG products in our company. At present there are 20 service
engineers with us who are technically sound and are capable enough to solve all
sorts of problems that occurs in LG products.
We are having our branch at pudukkottai Dist. Our service covers places
such as Trichy, Pudukkottai, Ariyalur & Perambalur. We are dealing with both
the consumer products as well as with that of the home appliances and we are
successful in our sales and services.
• www.bdu.library.ac.in
The University Library is the heart of any University. The Bharathidasan
University Library established in February 1982. The present magnificent library
building started functioning since 29th May 1997 with a carpet area of 6215.56 Sq
meters. The building is used to accommodate sections such as Stack, Reference,
Circulation, Periodicals, Technical section, Digital Library, Audio Visual Centre
and Reprography.
• Academic projects for college students
7. SOFTWARE USED
OCULUS, uses the best software available, in the process, maximizing the
efforts of providing optimum service to ensure the customer always remains at an
advantage. We have a flexibility to admit the changes demanded by the clients.
OCULUS continuously empowers innovative software and skilled manpower as
per the customer requirements.
Software used here are:
• Adobe Design Premium CS3
• AUTOCAD
• CorelDraw X4
• Macromedia Dreamweaver 8
• Microsoft visual studio 2008
• Net Beans 6.8
• ORCAD 10.3
• Sql Server 2005
• WAMP
• XAMPP

8. TECHNOLOGY EXPERTIES

OCULUS, uses the best technology available, in the process, maximizing


the efforts of providing optimum service to ensure the customer always remains at
an advantage. We have a flexibility to admit the changes demanded by the
clients. OCULUS continuously empowers innovative technologies and skilled
manpower as per the customer requirements.
Our training rooms are spacious, well-maintained with Air condition
facilities to give our trainees an experience and comfort of a corporate office.

Our Quality Statement


The success path that OCULUS has treaded speaks volumes about the
Quality we deliver at OCULUS. At OCULUS, Quality is delivered at its purest
form. We believe that consistency in quality is what that makes our customers to
look back at us with the same trust and the same confidence that we built the first
time

Quality Policy
To meet the agreed requirements of our customers on time and
consistently by constantly are investing in employee development and process
improvement leading to continual quality improvement.

Our Human Resource Management & Value


At OCULUS, our staff is treated with respect, dignity and professionalism.
Taking care of people in a compassionate and caring way is ingrained in our
culture at OCULUS and that starts with how we take care of our employees. We
value our employees’ individuality, their creativity and their
FURTHER ROAD MAP TO SUCCESS

OCULUS aims to drive the overall growth of the global sourcing market
and maintain India’s leadership position, by taking up the role of a strategic
adviser to franchising companies in the Indian IT-BPO sector. OCULUS’s varied
strengths include creating and influencing government and public policy,
international trade development, research and market intelligence services, and
access to an international network through MOUs and linkages with various
industry associations across the globe. This enables OCULUS to advise members
– both established and emerging companies to further their growth.

Other goals include enhancing data security, improving talent supply,


encouraging innovation, strengthening local infrastructure and driving operational
excellence. OCULUS also works with academic and industry advisers to
formulate world-leading operational excellence standards.

Last but not the least, OCULUS endeavors to narrow the digital divide in
India and enable all citizens to enjoy the benefits of IT, through OCULUS
Foundation (1st Campus). 1st Campus is a trust registered as division of
OCULUS and has been set up with a vision to leverage Information and
Communication Technologies (ICT) for empowering and transforming the lives
of the under served. One of the primary reasons for the formation of 1st Campus
was the commitment of OCULUS and its franchising companies to promote
social development through the Software development center and Job oriented
education that would catch the future talent when they are young and train them to
make them employable.
OCULUS’s seven fold strategy towards achieving these objectives:
• Strengthen the brand equity of India as a premier global sourcing
destination
• Partner with Government of India and State Governments in formulating
IT policies and legislation. Partner with global stakeholders for promoting
the industry in global markets.
• Strive for a thought leadership position and deliver world-class research
and strategic inputs for the industry and its stakeholders.
• Expand the quantity and quality of the talent pool in India
• Continuous engagement with all franchising companies and stakeholders
to devise strategies to achieve shared aspirations for the industry and the
country.
• Encourage and facilitate members to uphold world class quality standards
and enhance operational excellence.
• Aim to uphold Intellectual Property Rights.

CONTACT US
United Kingdom
Oculus Design & Communications Limited
Addington House,
73 London Street,
Reading,
Berkshire,
RG1 4QA, UK
Web: www.oculus.co.uk

United States of America


Oculus Technologies Corporation
110 Broad Street 2nd Floor
Boston MA 02110 USA
617.426.4277
Web: www.oculustech.com

Trichy – India
Oculus Technologies Pvt Ltd.
No.7, 3rd Floor, Periyasamy Towers, Trichy - 620002, India. Phone : 0431 -
4544224, 9865170006 Web : www.oculusit.in Mail : drop@oculusit.in
Chennai – India
Oculus Technologies Pvt Ltd.
No.9, Ragiv Gandhi Salai Road, Taramani,Chennai - 600113, India. Phone : 044 -
4544225 Web : www.oculusit.in Mail : drop@oculusit.in

Madurai– India
Oculus Technologies Pvt Ltd.
No.10, Lake View Main Road, KK Nagar,Madurai- 20, India. Phone : 0452 -
4000601 Web : www.oculusit.in Mail : drop@oculusit.in

Website www.bsnl.co.in
Bharat Sanchar Nigam Limited
( A Govt. of India Enterprise)
Statesman House, Barakhamba Road, New Delhi-1
CONTENTS
INFORMATION MANUAL
(PURSUANT TO SECTION 4 (1) (b) OF THE RIGHT TO
INFORMATION ACT, 2005)
CHAPTER PARTICULARS
PAGE
No.
CHAPTER I PARTICULARS OF ORGANISATION, ITS
FUNCTIONS AND DUTIES
2-9
CHAPTER
II
POWERS AND DUTIES OF OFFICERS AND
WORKERS
10
CHAPTER
III
PROCEDURES FOLLOWED IN THE
DECISION-MAKING PROCESS, INCLUDING
CHANNELS OF SUPERVISION AND
ACCOUNTABILITY.
11
CHAPTER
IV
THE NORMS SET FOR DISCHARG OF
FUNCTIONS
12
CHAPTER V THE RULES, REGULATIONS,
INSTRUCTIONS, MANUALS AND RECORDS
HELD BY THE COMPANY OR UNDER ITS
CONTROL OR USED BY ITS EMPLOYEES FOR
DISCHARGE OF FUNCTIONS
12

CHAPTER
VI
STATEMENT OF CATEGORIES OF
DOCUMENTS THAT ARE HELD BY THE
COMPANY OR UNDER ITS CONTROL
12
CHAPTER
VII
PARTICULARS OF ARRANGEMENT FOR
CONSULTATION WITH THE MEMBERS OF
THE PUBLIC IN RELATION TO THE
FORMULATION OF POLICY OR
IMPLEMENTATION THEREOF.
12
CHAPTER
VIII
STATEMENT OF THE BOARD AND SUBCOMMITTEES
OF THE BOARD AND OTHER
COMMITTEES
13
CHAPTER
IX
DIRECTORY OF OFFICERS AND WORKMEN 13
CHAPTER X STATEMENT OF MONTHLY REMUNERATION
OF OFFICERS AND WORKMEN INCLUDING
THE SYSTEM OF COMPENSATION
13-15
CHAPTER
XI
BUDGET ALLOCATION AND EXPENDITURE 15
CHAPTER
XII
MANNER OF EXECUTION OF SUBSIDY
PROGRAMMES, INCLUDING THE AMOUNTS
ALLOCATED AND THE DETAILS OF
BENEFICIARIES OF SUCH PROGRAMMES
16
CHAPTER
XIII
PARTICULARS OF RECEIPIENTS OF
CONCESSIONS, PERMITS OR
AUTHORISATIONS GRANTED BY THE
COMPANY
16
CHAPTER
XIV
DETAILS OF INFORMATION AVAILABLE OR
HELD IN ELECTRONIC FORM
16
CHAPTER
XV
PARTICULARS OF FACILITIES AVAILABLE
TO CITIZENS FOR OBTAINING
INFORMATION
17
CHAPTER
XVI
NAMES, DESIGNATION AND OTHER
PARTICULARS OF CENTRAL PUBLIC
INFORMATION OFFICERS
17

CHAPTER-I
PARTICULARS OF ORGANISATION, ITS FUNCTIONS AND DUTIES
Particulars of organisation
Date of
incorporation:
Incorporated on 15.9.2000, vide Registration No.
55-107739, dated the 15th September, 2000 and
became entitled to commence business with effect
from 19th September, 2000.
The Company (BSNL) took over the .business of
providing telecom services and network
management throughout the country except the
metro cities of Delhi and Mumbai of the erstwhile
service providing departments of the Govt. of India,
i.e., the Departments of Telecom Services and
Telecom Operations w.e.f. 1.10.2000 pursuant to an
MoU signed between the BSNL and the Govt. of
India.

Type of Company
Government Company under Section 617 of the
Companies Act, 1956.

Administrative
Ministry
Govt. of India, Ministry of Communication and
Information Technology, Department of
Telecommunications.

Details of
Disinvestments
The entire share capital of the Company is held by
the Govt. of India..

Shareholding
pattern
Government of India is holding 100% of the share
capital of the Company.

Listing with Stock


Exchanges
Not applicable, as the BSNL is an unlisted company.

Share Capital
Authorised Capital – Rs.17,500 crores, divided into
1,000,00,00,000[One Thousand Crores] Equity
Shares of Rs.10/- each; and 750,00,00,000 [Seven
Hundred and Fifty Crores] Preference Shares of
Rs.10/- each.

Paid Up Share Capital - Rs.5,000/- crores of Equity


Shares and Rs.7,500/- crores of Preference Share
Capital

Objectives of the
Company
As set out in the objects clause of the Company’s
Memorandum of Association.

VISION
To become the largest telecom Service Provider in South east Asia.
MISSION
i. To provide world class State-of-art technology telecom services
on demand at affordable price.
ii. To Provide world class telecom infrastructure to
develop country's economy.

PROFILE OF THE COMPANY’S BUSINESS


A. GLIMPSES OF MAIN SERVICES OFFERED
1. BASIC AND LIMITED MOBILE TELEPHONE SERVICES
BSNL is the leading service provider in the country in the Basic
Telephone Services. As of now more than 35 million Direct Exchange
Lines & more than 2.2.Million telephones in the Limited Mobile telephone
Services are existing. BSNL has provides a number of attractive tariff
packages & Plans which shall further strengthen its subscriber base.

2. CELLULAR MOBILE TELEPHONE SERVICES


BSNL’s GSM Technology based Cellular Network reached a long
way, covering 20,836 cities/towns with a subscriber base of over
4.67 Crores as on 31st March 2009 out of which 4.31 crores
cellular telephone are in pre-paid segment

3. INTERNET SERVICES
BSNL offers Dialup Internet services to the customers by Post-paid
service with the brand name ‘Netone’, and pre-paid service with the
brand name ‘Sancharnet’. The post-paid service is a CLI based access
service, currently operational in 100 cities. Sancharnet is available on
local call basis throughout India to ISDN and PSTN subscribers. The

Internet Dhaba scheme of the Company aims to further promote Internet


usage in rural and semi urban areas.
To keep pace with the latest and varied value added services to its
customers, BSNL uses IP/MPLS based core to offer world class IP VPN
services. MPLS based VPNs is a very useful service for Corporates, as it
reduces the cost involved as well as the complexity in setting up VPNs for
customers networking. As on 31.03.2005, your Company’s total Internet
customer base was 17,98,089 and total Internet Dhabas were 4143. A
total of 708594 dial up Internet connections have been given during
2004-2005, against a target of 7 lakhs. BSNL plans to give 1215980
more dial up connections during the year 2005-06. As on 31.1.2006,
there were 2367404 internet subscribers working in BSNL net work.

4. Intelligent Network
Intelligent Network Services is a service that incorporates several value
added facilities, thoroughly designed to save time and money, and
enhance productivity. At present, your company offers Free Phone (FPH),
Premium Rate Service (PRM), India Telephone Card (ITC), Account Card
Calling (ACC), Virtual Private Network (VPN), Universal Access Number
(UAN) and Tele voting IN services. With the commissioning of five
numbers of new technology IN Platforms (Four General purpose and One
Mass Calling) at Kolkata, Bangalore, Ahmedabad and Hyderabad, the
India Telephone Card facility and new value added services are being
provided throughout the country. Activation of these new IN platforms
had increased the sale of ITC Cards taking the figure to Rs.265 crores in
2004-05 alone.

5. BROADBAND SERVICES
BSNL has launched its broadband services under brand name “BSNL
BROADBAND”on 14-01-05. This offers High Speed Internet Access with
speed ranging from 256 Kbps to 8 Mbps. Ever since its inception BSNL is
continuously expanding its broadband network in response to ever
growing demand of broadband service throughout India
Present customer base is 3.56 million, with equipped capacity of 6.1
million. BSNL Broadband service is available in more than 3800 cities &
83000 villages.
The services provided are
 High Speed Internet Connectivity(up to 8 Mbps)
 Band width on Demand(planned)
 Virtual Private Network(VPN) service over broadband
 Dial VPN services to MPLS VPN customers

 IPTV services(at present available in 66 cities)


 Games on Demand Service
 Video tutoring service
 VOIP
 Video Surveillance service
 Entertainment portal.

B.DEVELOPMENT OF RURAL TELECOM NETWORK


1. Rural DELs :
As on 31.3.2009, in BSNL’s network, a total of 2,92,04,321 Rural
Telephone Connections were working.
2. (a) Village Public Telephones (VPTs) & RCPs:-
BSNL, in its unstinted efforts to make the slogan ‘Connecting India’,
a reality, had provided VPTs in 5,49,294 villages up to 31.3.2009 as per
Census 2001. The company entered into an agreement with USO Fund
for expansion of rural telecom network for providing VPTs in 66,822
undisputed, undisturbed, accessible and inhabited villages having
population more than 100 as per census 1991 in the country. As of now,
against this agreement, 57,181 villages have been provided with VPTs up
to 31.3.2009. BSNL has entered into an agreement with USOF, DOT in
Feb. 2009 for provisioning of VPTs in 62,443 inhabited villages of Census
2001. Out of these, BSNL has provided 20,527 VPTs till 31.3.2009. There
are plans to replace all MARR VPTs in the country. As of now, 1,83,865
MARR VPTs have been replaced in the country. BSNL is also committed to
provide the Rural Community Phones (RCPs) as per the USOF agreement.
All 21,958 RCPs allotted by USOF, DOT have been provided by BSNL in
villages with population of more than 2,000.
2(b). Public Telephones:-
There are more than20,20,448 PCOs working in the BSNL Network
out of which around 1 million PCOs are having STD/ISD.

C. NETWORK MANAGEMENT
BSNL is committed to provide a robust state of the art infrastructure that
will provide stable and superior services to its customers. Accordingly, the
MLLN network covering more than 200 cities was made operational in
May
2004. Since then, about 22000 circuits have been provided on this
network. This has provided high level of stability to the leased circuits and
capability to offer N X 64 Kbps circuits. Keeping in view the growing
demand of leased circuits, the network is being expanded to cover about
50 more locations and additional capacity at many existing locations is
also
being provided.
To improve the operational efficiency of CCS 7 signaling, stand-alone
signaling transfer point (SSTP) equipment is being procured. This will also
enable the Company to measure signaling traffic of other operators, who
are using its signaling network for exchanging messages, specially with
regard to cellular services. BSNL has more than 4.7 Lakhs Route
Kilometers of optical fibre network in the country & has installed capacity
more than 6.4 million lines for the TAX meant for the STD/ISD network.

D. Setting up KU Band VSAT network


As regards the KU Band VSAT network equipment, the hub of this
network
is being set up at Bangalore, The equipment has been installed and
expected to be commissioned shortly. This will help your Company, to
become a service provider with all types of media equipment i.e. OFC,
Microwave and satellite for provision of bandwidth, this will also enable
the
Company to offer composite solutions to its customers.

E. Policy on transmission network maintenance


Telecom Circles have large transmission networks. To improve the
maintenance of transmission network, guidelines for route parties and
vehicles have been formalised. Telecom Territorial Circles are also being
connected with computerised network for booking of transmission system
faults, with a view to improve follow up and faster restoration of faults.

F. Annual Maintenance contracts for switching system & WLL


Comprehensive AMC, which includes hardware and software maintenance
and upgrade, has been arranged with the respective equipment suppliers.
Initial feedback suggests that, as a result of preventive and corrective
maintenance support, the performance of switches is improving.
Difficulties
in entering into AMC with rural WLL equipments suppliers have been
resolved and procedures streamlined so that adequate maintenance
support becomes available. As a result, the performance of WLL network
is
improving. AMC arrangements have also been made with suppliers of
FWTs
and hand held terminals.

G. Provision of SMPS with rural WLL DELs


With a view to increase the talk time and to take care of poor power
supply conditions in rural areas, steps are taken for procurement of
switch mode power supply (SMPS) with 7 Ah battery. All new
procurements of WLL equipment will now have provisions for SMPS with
7 AH battery to be supplied along with FWTs

H . Fault Repair Services – Achievements at a glance (Basic


Service)
Sl. No. Parameters Year
2003-04 2004-05
Achievement
Achievement
1 Fault rate 8.4 7.6
2 Trunk efficiency 88.4 89.1
3 CCR
i) Local
ii) Junction
iii) STD
57.85
47.88
40.57
59.89
54.18
43.70
4 Fault clearance
i) Same day
ii) Next day
iii) Within 7 days
75.78
90.29
98.23
77.30
90.20
98.70

5 Repeat Faults 0.87 0.58

I. COMPUTERISATION
Implementation of CDR based Customer Care and Convergent Billing
system has started in Proof of Concept (POC) SSAs and shall be
progressively implemented in remaining SSAs of BSNL. This will help
company in providing effective and efficient billing & customer Care
solutions for its fixed line subscribers. It envisages building of country
wide intranet to reduce the cost of operation, increase realization, stop
leakage of revenue and minimize frauds, besides providing round the
clock best customer care services to the Company’s subscribers.
Call Center facility has been introduced for 265 SSAs, which is a single
point approach for addressing all customer needs cum grievances. Web
based Public grievance Management System has been implemented for
speedy disposal and monitoring of public grievances. Web based
inventory Management package has also been introduced, through which
material management functions are being computerized gradually in
different circles. Online Mobile Bill viewing facility has been made
available to all CellOne Mobile Customers (all States) through Company’s
Portal (http://bsnl.in). Duplicate Telephone bill viewing facility for
landline telephone has also been made available at many places through
Websites of respective telecom circles.
Customer Care Portal, to provide all BSNL services at one place, has been
launched in all the circles of BSNL.

J. BUSINESS DEVELOPMENT
Business Development Cell is responsible for developing new business
revenue streams, new product, tying up with other vendors for providing
joint offering, etc. BD cell has tied up with vendors/other organizations
for Bundling of products with BSNL service like Handset Bundling (2 G &
3 G), PC Bundling, GSM PCO Bundling, RF Vendor empanelment, Data
Card Bundling for Edge/GPRS connectivity.
BD has tied up with other organizations to enhance the business of BSNL
like alliance with IOC, BPCL, NFL etc for selling BSNL products through
their outlets. BSNL is also in process of tie up with big retail players like
Reliance Retail, More, Spencer, Subhiksha, Mobile Zone, other similar
outlet etc for selling BSNL services. Similar alliance has been forged with
NIC/IL&FS to sell BSNL products through CSCs. Through other alliances,

we have been able to bring out Co-branded/White labelled services like


Blackberry, Nokia Pushmail etc.
BD Cell is implementing Free EPABX scheme of BSNL through
empanelment of EPABX Franchisees to provide “Free of cost EPABX
Systems” to corporate customers as a business development initiative to
retain the big corporate subscribers. BSNL has also tied up with M/s
Polycom for providing their rich Video Conferencing application based on
their Real presence technology. Efforts are being made for similar tie up
with M/s Cisco for providing Video Conferencing solution to the endusers.
With the advent of proliferation of Broadband through mobile and
landline, it has become very important that low cost devices for both
landline and mobile i.e. 3G/Wimax should be made available to the
customers so that large volume of subscriber base in these areas may be
achieved. BD Cell will make efforts to tie up with the vendors for broadly
three types of low cost Broadband devices like Los cost PC/Laptop, MIDs
(Mobile Internet Devices) Wimax enable devices which will have the
features of more than smart phone but will be the cost effective solution
for net surfing.

K.INTERNATIONAL LONG DISTANCE (ILD) 1. BSNL is sending


foreign calls in two ways as under:
(I) Initially an agreement is entered into with foreign carriers for
sending the Telecom traffic of BSNL to the carriers.
(II) Calls are routed through Indian International Long Distance
Operators (ILDOs) namely M/s Reliance Communications, M/s
Bharti and M/s TATA communications.
(III) Calls are also routed through the bandwidth built up with various
foreign carriers namely M/s MCI,USA, M/s AT&T, USA, M/s Telecom
Italia Sparkle, Italy, M/s Optus, Australia, M/s Maxis Malaysia, M/s
SLT ( Sri Lanka), M/s FT, France , M/s Etisalat, UAE, M/s DU, UAE,
and M/s STC, Saudi Arabia via Bharat Lanka cable and through
band width built up with Foreign carriers utilizing cable landing
station of Indian ILDO.
2. Every month rate quotes are obtained from all above foreign and
Indian ILDOs for putting through the BSNL traffic which is decided by
BSNL on the basis of Least Cost Routing Plan to various destinations.
3. Empanelment of bidders and procurement of International
bandwidth for voice, data and internet.

4. Signing and implementation of MPLS-VPN agreement for providing


international MPLS-VPN services.
5. Signing of agreement for provisioning of IPLC services.

L. CUSTOMER CARE
BSNL, with its endeavour for high customer satisfaction, has been paying
great attention in this area, by means of opening of more and more
customer service centres. In its ongoing endeavour to expand modes of
bill payment options for its customers, several new arrangements are in
advanced stage of negotiation/finalisation/implementation. Some of these
include: Recharge of Excel pre-paid cards through the ATMs of PNB and
SBI; bill payment through M/s Easy Bill retail outlets presently available
at Bangalore, Gurgaon and NOIDA likely to be expanded to other cities;
payment through internet/ECS using the services of intermediaries M/s
Bill Desk and M/s Bill Junction respectively, and, through credit/debit
cards.

M. TELECOM FACTORIES
“BSNL Telecom Factories located at Kolkata, Gopalpur, Kharagpur,
Jabalpur, Bhilai, Richhai and Mumbai are in-house manufacturing units of
the company. These are presently engaged in production of Pay Phones,
Mini Pillars, CT Box, DP Box, Line Jack Unit, OFC Accessories, FDMS,
Towers, SS Drop wire, Jointing Kits, SIM Card, DDF etc. All seven
Telecom Factories are now ISO 9001:2000 certified.
In the changed telecom scenario, it is the endeavour of the
Telecom Factories to venture into new technology areas and support
BSNL as manufacturing-cum-service support organization. The Factories
have supplied 246356 Kms of Drop wire and 6777 Nos. of towers during
2008-09. TF Mumbai has supplied 89.45 Lakh SIM Cards to various
Circles during 2008-09.”

N. OBLIGATIONS
1. Towards customers and dealers
To provide prompt, courteous and efficient service and quality of
products/services at fair and reasonable services.
2. Towards employees
 Develop their capability and advancement through appropriate
training and career planning
 Expeditious redressal of grievances
 Fair dealings with recognized representatives of employees in
pursuance of healthy trade union practices and sound personnel
policies
3. Towards the Society –Corporate Social Responsibilities
CORPORATE SOCIAL RESPONSIBILITIES
BSNL is committed to provide quality Telecom Services at
affordable price to the citizens of the remotest part of the Country. BSNL
is making all effort to ensure that the main objectives of the new
Telecom Policy 1999 (salient points indicated below) are achieved:
Access to telecommunications is of utmost importance
for achievement of the country's social and economic goals.
Availability of affordable and effective communications for the
citizens is at the core of the vision and goal of the new Telecom
policy 1999.
Strive to provide a balance between the provision of
universal service to all uncovered areas, including the rural
areas,
and the provision of high-level services capable of meeting the
needs of the country's economy encourage development of
telecommunication facilities in remote, hilly and tribal areas of
the country;
Transform in a time bound manner, the telecommunications
sector to a greater competitive environment in both urban and
rural areas providing equal opportunities and level playing field
for all players.

O. Employee’s Welfare Activities


Commitment towards the principles of corporate social responsibilities is
inbuilt within the corporate philosophy of BSNL. A very wide range of
welfare programmes, with a focus on the employees’ welfare is
continuously implemented by the Staff Welfare Board of the Company.
P. Assistance during natural calamities
BSNL always remains awake of its responsibility as a corporate citizen.
When the destructive Tsunami waves struck the Indian shores, BSNL

Company swung into action immediately for providing relief to those


affected in the coastal areas. Communication networks at the Coastal
areas of Tamil Nadu, Kerala and the Andaman and Nicobar Islands –
worst hit in the Tsunami - were promptly restored within the shortest
possible time. BSNL along with the employees contributed an amount of
Rs. 2,207 lakhs to the Prime Minister’s Relief Fund. Telephone Services
were restored in record time in the flood-hit areas of Gujarat and
Maharashtra.

CHAPTER-II
POWERS & DUTIES OF OFFICERS AND WORKMEN
The powers & duties of the officers and workmen of the Company are
derived mainly from job descriptions, manuals, terms and conditions of
appointment and Delegation of Authorities enunciated by the Company.
The workmen of the Company are appointed for carrying out the business
operations of the Company, which are in line with the objectives specified
in the Memorandum of Association of the Company.
While discharging duties and responsibilities, officers & workmen of the
Company are complying with the applicable provisions of statutes and
rules and regulations framed there under.
CHAPTER-III
PROCEDURES FOLLOWED IN THE DECISION-MAKING PROCESS,
INCLUDING CHANNELS OF
SUPERVISION AND ACCOUNTABILITY
The decisions making process of the Company follows the following
Channel
BOARD OF DIRECTORS
CHAIRMAN AND MANAGING DIRECTOR

FUNCTIONAL DIRECTORS
EXECUTIVES
Overall management of the Company is vested with the Board of
Directors of the Company. The Board of Directors is the highest decision
making body within the Company.
As per the provisions of the Companies Act, 1956 certain matters require
the approval of the shareholders of the Company in General Meeting.
The Board of Directors is accountable to the shareholders of the
Company, which is the ultimate authority of a Company. Bharat Sanchar
Nigam Limited being a Public Sector Enterprise (PSE), the Board of
Directors of the Company is also accountable to Government of India.
The day-to-day management of the Company is entrusted with the
Chairman cum Managing Director and the Functional Directors and
Executives of the Company. For this purpose, the Board of Directors have
delegated powers to the Chairman and Managing Director, Functional
Directors, and the Executives of the
Company through Delegation of Financial and Administrative Powers. The
Board of Directors have also delegated few of its specific powers to a
committee, known as Management Committee comprising of CMD and
Functional Directors. Functional Directors and executives exercise their
decision-making powers as per this delegation of powers.
The Chairman cum Managing Director, Functional Directors and other
Executives are accountable to Board of Directors for proper discharge of
their duties & responsibilities. The powers, which are not delegated are

exercised by the Board of Directors subject to the restrictions and


provisions of the Companies Act, 1956 and the Articles of Association of
the Company.
CHAPTER-IV
THE NORMS SET FOR DISCHARGE OF FUNCTIONS
The Company has well defined procedures and guidelines in the form of
delegation of powers, laid down policies and guidelines, manuals with a
view to ensure compliance of provisions of various statutes, rules and
regulations and the guidelines of Department of Public Enterprises,
Central Vigilance Commission and other concerned organizations.
CHAPTER-V
THE RULES, REGULATIONS, INSTRUCTIONS, MANUALS AND
RECORDS HELD BY THE COMPANY OR UNDER ITS CONTROL OR
USED BY ITS EMPLOYEES FOR DISCHARGE OF FUNCTIONS
The overall objectives and framework of rules and regulations of the
Company is laid down in the Memorandum and Articles of Association of
the Company. Each Department of the Company, while discharging its
functions, is guided by manuals, policy and guidelines, which are
periodically reviewed and updated.
Most of Group A officers of various organized central services are on
deemed deputation with the Company, who are governed by the rules
and regulations of the Central Government. So far the absorbed
employees are concerned, at present, except for the rules made by the
BSNL, broadly, they are governed by the rules and regulations of the
Central Government.
CHAPTER-VI
DOCUMENTS THAT ARE HELD BY THE COMPANY OR UNDER ITS
CONTROL
The Company maintains various statutory documents, registers, books,
licenses, manuals, agreements etc. for the business operation of the
Company, as required under various statutes, rules and regulations as
well as for the smooth functioning of the Company.
CHAPTER-VII

PARTICULARS OF ARRANGEMENT FOR CONSULTATION WITH THE


MEMBERS OF THE PUBLIC IN RELATION TO THE FORMULATION OF
POLICY OR IMPLEMENTATION THEREOF
Bharat Sanchar Nigam Limited is a Commercial Organisation and
policies formulated by it relate to its internal management and therefore,
there is no requirement for consultation with the members of the Public
prior to formulation of its internal policies. However, internal policies of
the Company are formulated in compliance with the applicable provisions
of the statutes, rules and regulations etc.
The members of the public, who are dealing with the Company in its
business transaction have any complaints/ grievances, they can approach
through e-mail or through the concerned officers for redressal as hosted
in the web-site www.bsnl.co.in
CHAPTER-VIII
STATEMENT ON THE BOARD & SUB COMMITTEES OF THE BOARD
AND OTHER COMMITTEES
The Management of the Company is vested with the Board of Directors.
In terms of the Articles of Association of the Company, the Board of
Directors can have minimum three Directors and maximum Fifteen
Directors. At present, there are Six whole time Functional Directors
including the Chairman cum Managing Director, one part-time
Government Nominee Director.
http://www.iocl.com/The meetings of the Board of Directors and
Committees of the Board are not accessible for public. Similarly the
Minutes Books of the Board of Directors and Committees of the Board are
not open for inspection by public.
The profile of BSNL Board of directors can be had from its corporate
Website www.bsnl.co.in
CHAPTER-IX
DIRECTORY OF OFFICERS & WORKMEN
“Bharat Sanchar Nigam Limited Employee strength as on 31.03.2009 is
299844”. Groups B, C and D level employees of the erstwhile

Departments of Telecommunications have already been permanently


absorbed in the services of the Company. Officers of various Organised
Group A services, the most of them are on deemed deputation to the
Company.
For details of the Names, Designations and Telephone Numbers of the
Board of Directors and Senior Executives of the Company’s corporate
office, please refer to the Company’s website www.bsnl.co.in
For details of various other units, such as Circles etc., Heads of the
respective unit maintains the same for their officers and staff.
CHAPTER- X
STATEMENT ON MONTHLY REMUNERATION OF
OFFICERS AND WORKMEN INCLUDING
SYSTEM OF COMPENSATION
The remuneration of the Absorbed Officers of the Company
is governed by the guidelines of the Department of Public
Enterprises, Government of India. The pay scales of officers
are of Industrial DA pattern.
Officers of various Organized Group Services, who are on
deemed deputation are governed by the pay and allowances
and the rules of Central Government.
The remunerations of workmen are fixed through
negotiations with Workmen’s Union subject to the overall
guidelines of Department of Public Enterprises, Government
of India.
The total number of employees grade wise in various
discipline are given below ( as on 31.3.2005).
Number of employees pay scale wise as on 31.03.2005
No. of employees
S
.
N
o
Pay scale CDA/
IDA
Tele
com
Eng
g.
Serv
ices
Telec
om
Finan
ce &
Acco
unts
GC
S
Ele
ctri
cal
GCS
(Civil
)
GC
S
(Arc
hite
ct)
Centr
al
Secret
ariate
Staff
Ind
ust
rial
wo
rke
rs
Total

1
2550-55-
2660-60-
3200
CDA/
IDA
357
0 1 0 0 0 2 360
2
4000-120-
5800
IDA 347
51 20
24
5 231 6 44
43
0
3572
7
3
2610-60-
3150-65-
3540 CDA 33 2 0 0 0 0 0 35
4
4060-125-
5935 IDA
231
4 5 35 50 4 2 45 2455
5
2650-65-
3300-70-
4000 CDA 61 0 0 2 0 0 4 67
6
4100-125-
5975 IDA
223
9 2 41 143 1 0
77
8 3204
7
2750-70-
3800-75-
4400 CDA 63 0 0 27 0 0 0 90
8
4250-130-
6200 IDA
656
7 4 70 194 10 1 7 6853
9
3050-75-
3950-80-
4590 CDA 410 2 0 4 0 0 1 417
1
0
4550-140-
6650 IDA
678
8 89
12
8 121 4 7
16
19 8756
1
1
3200-85-
4900 CDA 875 0 0 2 0 0 0 877
1
2
4720-150-
6970 IDA
969
18 117 97 97 1 264 8
9750
2
1
3
4000-100-
6000 CDA 628 0 0 15 0 1 8 652
1
4
5700-160-
8100 IDA
400
87 167
38
0 277 6 129
55
5
4160
1
1
5
4500-125-
7000 CDA 112 2 0 0 0 1 0 115

1
6
6550-185-
9325 IDA
992
7 173 19 67 3 47 4
1024
0
1
7
5000-150-
8000 CDA 173 1 0 91 0 0 0 265
1
8
7100-200-
10100 IDA
434
56 284
17
7 408 8 192
12
2
4464
7
1
9
5500-175-
9000 CDA 212 28 0 59 6 0 0 305
2
0
7800-225-
11175 IDA
236
65 144
13
1 163 2 63 0
2416
8
2
1
6500-200-
10500 CDA 507 14 2 74 0 0 0 597
2
2
8570-245-
12245 IDA
265
3 39 9 26 1 3 0 2731
2
3
6500-200-
10500 CDA 212 7 0 62 0 0 0 281
2
4
9850-250-
14600 IDA
218
45 1979
72
5 432 53 12 0
2504
6
2
5
7450-225-
11500 CDA 52 192 0 17 6 0 0 267
2
6
7500-250-
12000 CDA 540 35 16 63 0 1 0 655
2
7
11875-300-
17275 IDA
207
96 1592
39
5 345 9 8 0
2314
5
2
8
8000-275-
13500 CDA 245 67 6 34 1 0 0 353
2
9
13000-350-
18250 IDA 784 687 3 18 2 1 0 1495
3
0
10000-325-
15200 CDA 353 36 60 64 4 0 0 517
3
1
14500-350-
18700 IDA
378
8 543
12
6 124 1 2 0 4584
3
2
12000-375-
16500 CDA 296 58 1 3 1 0 0 359

3
3
16000-400-
20800 IDA 50 13 0 0 0 0 0 63
3
4
9000-275-
9550 CDA 3 0 0 3 0 0 0 6
3
5
12000-375-
18000 CDA 199 25 3 9 1 0 0 237
3
6
14300-100-
18300 CDA 444 22 36 23 2 1 0 528
3
7
15100-400-
18300 CDA 9 1 2 3 0 0 0 15
3
8
18400-500-
22400 CDA 508 27 11 3 3 1 0 553
3
9
22400-525-
24500 CDA 69 0 1 0 0 0 0 70
4
0
22400-600-
26000 CDA 8 1 0 0 0 0 9
4
1
20500-500-
26500 IDA 1 1 0 0 0 0 0 2
4
2
25750-650-
30950 IDA 4 4
Total
323
002 6379
27
20 3254
13
5 780
35
83
339
853
Note : The directly recruited employees of Company are being
extended the Contributory Provident Fund (CPF) benefits through
the Regional Employees Provident Fund Organization (REPFO). The
employees of erstwhile DTS/DTO, who were earlier on deemed
deputation and now absorbed in the Company are continuing as
Member of the GPF scheme of the Central Government. Their
superannuation benefits are Governed by the Rule 37A of the CCS
Pension Rules.
BSNL has entered into an agreement with Life Insurance
Corporation of India, whereby, all its absorbed/directly recruited
employees have been covered under a Group Saving Linked Life
Insurance Scheme. The Group Insurance Policy includes a life
insurance component, which provides cover against natural death

and a double accident benefit in case of accidental death where the


claimant will get twice the sum insured. The scheme has become
operational with effect from 1st August 2005.
Employees are being given incentive for working in inhospitable and
insurgency
Prone areas.
In addition, the officers and workmen continue to get the perks as
per the agreement reached between the management and the
recognized association.
CHAPTER- XI
BUDGET ALLOCATION AND EXPENDITURE
Revenue Expenditure and Capital Investment of the Company for
the
Financial year 2004-05, 2005-06 2006-07 & 2007-08 as follows:
(Rs. in Crore)
F.Y.
Revenue
Expenditure
Gross Addition
in Fixed Assets
2004-05 29402 10476
2005-06 31907 8892
2006-07 31466 8142
2007-08 33636 7168

CHAPTER- XII
MANNER OF EXECUTION OF SUBSIDY PROGRAMMES INCLUDING
THE AMOUNTS ALLOCATED AND THE DETAILS OF BENEFICIARIES
OF SUCH PROGRAMMES:
Bharat Sanchar Nigam Limited does not have any direct subsidy
schemes/programmes for public. However, BSNL is offering
concessional tariff for rural subscribers with lower rental and
higher free calls as compared to urban areas. The details of
comparative tariff of services are available in our website
www.bsnl.co.in
BUDGET ALLOCATION AND EXPENDITURE
Revenue expenditure and Gross addition in Fixed Assets of the company
for the financial year for the year 2004-05, 2005-06, 2006-07 is as
follows:
Year Revenue Gross Addition in Fixed
Assets
2004-05 29402 10476
2005-06 31907 8892
2006-07 31466 8142

CHAPTER- XIII
PARTICULARS OF RECIPIENTS OF CONCESSIONS, PERMITS OR
AUTHORISATIONS GRANTED BY THE COMPANY
Bharat Sanchar Nigam Limited does not grant any concession,
permits or authorization, except for appointing franchises and
agents for sale of its services like PCO holders, franchises for
BSNL
services etc.
BSNL is extending rebate in rentals, registration, installation of
phones etc to certain category of subscribers as detailed here
under:
Category of person Rebate/Concession
Senior citizens of the age of
65 years and above
i) Registration of one telephone under Non-
OYT Special
Category which is priority category.
ii) No registration charges.
Visually blind persons i) Registration of one telephone under Non-
OYT Special
category.
ii) 50% rebate in normal rental charges
iii) 50% rebate in Annual advance rentals
Freedom fighters/ widows of
freedom fighters getting
pension under freedom
fighter pension scheme
i) Registration of one telephone under Non-
OYT-SWS category
ii) No registration charges.
iii) No installation charges.
iv) 50% rebate in normal rental charges
Gallantry Award winners
(Defence services) under
following categoriesi)
Param Vir Chakra
ii) Ashok Chakra
iii) Kirti Chakra
iv) Vir chakra
v) Shaurya Chakra
i) Registration of one telephone under Non-
OYT Special category
ii) No registration charges.
iii) No installation charges.
iv) No rental charges
War widows/Disabled soldiers i) Registration of one telephone under Non

OYT Special
category.
ii) No registration charges.
iii) 50% rebate in normal rental charges
iv) No installation charges
Awardees of President’s
Police medal for gallantry and
widows of awardees
conferred such award
posthumously.
i) Registration under Non-OYT Special
category
ii) No registration charges.
iii) No installation charges.
iv) No rental charges
Schools, Universities and
Colleges affiliated thereto,
Polytechnics, Noncommercial
research
organisations and other like
institutions or organisations
recognised by Government.
25% rebate in rentals for one non-residential
telephone
connection.
Homes for the aged,
infirm,spastics, handicapped,
deaf-dumb-mute persons,
orphanages and voluntary
organisations working for
tribal welfare and other like
institutions or organisations
recognised by Government.
25% rebate in rentals for not exceeding two
telephone
connections.
CHAPTER- XIV
DETAILS OF INFORMATION AVAILABLE OR HELD IN ELECTRONIC
FORM
The information relating to Company Profile / Business, Products,
Services, Financial Performance, Shareholding Pattern etc. is available in

electronic form, which can be obtained from the website of the Company
from chapters I in this manual and also from its public portal
www.bsnl.co.in .
CHAPTER-XV
PARTICULARS OF FACILITIES AVAILABLE TO CITIZENS FOR
OBTAINING INFORMATION
BSNL is maintaining a corporate website with name www.bsnl.co.in
Citizens desirous of obtaining information may visit the website. Most of
the information of the public consumption is hosted particularly various
services tariff plans & links to its subordinate units websites. The list of
Information Officers i.e. under the Right to Information Act can also be
had from section BSNL Units website from www.bsnl.co.in website.(
BSNL units Websites are linked to main corporate office web site)
CHAPTER-XVI
NAMES, DESIGNATION AND OTHER PARTICULARS OF CENTRAL
PUBLIC INFORMATION OFFFICERS
In terms of Section 5 (1) of the Right to Information Act, 2005, the
Company has designated various officials as Information Officers (APIOs
& PIOs) and Appellate authorities. The list of such officers is available at
the Company’s Website www.bsnl.co.in. The concern designated APIOs,
PIO,s can be approached for getting the information as pursuant to the
RTI Act 2005 at various places.

How We Work - Development Process

Custom Software Development Methodology

ScienceSoft follows a full Software Development Life Cycle (SDLC). Once you have
chosen ScienceSoft Inc. for development work, the next steps are simple.

Defining Project Scope

After you submit your Request for Quote to us, we form a core team that gathers
knowledge about business area of the project, formalizes requirements for the product
and prepares vision/scope documents for your project. We envision the overall direction
for the project, including determining which features the solution will and will not
include, and a general schedule for delivery. The team prepares the functional
specifications, works the design process through, and prepares work plans, cost estimates
and schedules for the various deliverables.

Development

Development stage starts form designing and creating technical documentation for the
project. We create Technical Design Document (TDD), update Project Plan and create
Test Plan. Our team also prepares product prototype for proof of concept. This allows the
customer to review the future system and to give their feedback at an early stage of the
development.

Our team accomplishes the building of solution components (code as well as


documentation). Our process model combines principles of waterfall and spiral models.
We use the best approaches of several standard processes and support different kinds of
outsourcing.

Our development process is interactive. That means that customers monitor the progress
of development online so they won't be faced with any sudden issues at the end.

Upon implementation of features according to the plan we integrate implemented


features, perform development test, create user guide.

Stabilization

In this stage testing is conducted on a solution whose features are complete. Testing
emphasizes usage and operation under realistic environmental conditions. The team
focuses on resolving and triaging (prioritizing) bugs and preparing the solution for
release.

Testers develop the Test Plan, test cases and scripts, test the system and verify that it
operates according to the specification.

After rigorous testing, we launch the application.

Deliver Product to Customer

ScienceSoft's team deploys the core technology and site components, stabilizes the
deployment, transitions the project to operations and support, and obtains final customer
approval for the project.

As part of maintenance and support services we can improve productґs usability, solve
issues, and consult on product usage.
It is not just a Product that is delivered to the customer, it is a Solution.

Usually a typical software package includes:

• Software product
• Quality Assurance documentation
• Technical requirements documentation and design documentation
• User's Guide
• Installation program and instructions
• Documented source code
• Maintenance instructions

All intellectual property rights and software source code are retained by the customer.

The development team keeps supporting the system after installation, and we also
provide a warranty.