Review of Corporate Social Responsibility policies and actions in Mauritius and Rodrigues

Final Report
April 2008

Table of Contents

1

Introduction................................................................................. 3 1.1 1.2 Background information ........................................................3 Structure of the Report .........................................................3 Data collection: secondary data review ...................................4 Data collection: CSR review survey.........................................4
2.2.1 2.2.2 2.2.3 2.2.4 Planning activities .............................................................. Design of survey................................................................ Sampling .......................................................................... Conduct of survey..............................................................

2

Methodology ................................................................................ 4 2.1 2.2

4 4 5 9

2.3 2.4 2.5 3 4

Discussion forums and working sessions..................................9 Interviews ..........................................................................9 International benchmarking................................................. 11

Overview of CSR ........................................................................ 12 Findings – large organisations ................................................... 22 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 Strategic approach to CSR................................................... 22 Internal CSR ..................................................................... 27 Framework for external CSR activities ................................... 31 Evaluation of implementation of CSR activities ....................... 40 Philanthropic and sponsorship activities................................. 44 Partnerships with other organisations ................................... 46 Corporate views on NGO ..................................................... 48 Potential partnerships......................................................... 53 Interest in policy dialogues.................................................. 58 Concluding comments......................................................... 59 Summary of key findings .................................................... 61 Strategic approach to CSR................................................... 64 Internal CSR ..................................................................... 65 Framework for external CSR activities ................................... 67 Evaluation of implementation of CSR activities ....................... 71 Philanthropic and sponsorship activities................................. 74 Partnerships with other organisations ................................... 76 End word .......................................................................... 81 Summary of key findings .................................................... 82

5

Findings - SMEs.......................................................................... 64 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8

6 7

Findings – Rodrigues ................................................................. 84 Legal review .............................................................................. 85 7.1 Existing regulatory framework ............................................. 85
7.1.1 7.1.2 7.1.3 7.1.4 Fundamental Rights ..........................................................85 Labour ............................................................................88 Environment ....................................................................90 Trading ...........................................................................93

7.1.5 7.1.6

Business..........................................................................95 Security ..........................................................................99 Joint Economic Council – Model of Conduct ......................... 100 Mauritius Code of Ethics................................................... 101 Code of Corporate Governance ......................................... 102 United Nations Global Compact ......................................... 105 OECD Guidelines............................................................. 107 Sustainability Reporting Guidelines (GRI Guidelines) ............ 109

7.2

Local voluntary codes of conduct and ethical standards ......... 100
7.2.1 7.2.2 7.2.3 7.3.1 7.3.2 7.3.3

7.3

International codes and guidelines...................................... 105

7.4

Mechanisms of control from the State and civil society .......... 110

7.4.1 Ministry of Environment and National Development Unit ....... 110 7.4.2 Ministry of Labour and Industrial Relations ......................... 111 7.4.3 Ministry of Women’s Rights, Child Development, Family Welfare & Consumer Protection.................................................................. 112 7.4.4 Registrar of Companies.................................................... 113 7.4.5 The Office of the Ombudsman........................................... 113

8

Recommendations ....................................................................115 8.1 8.2 8.3 Overview ........................................................................ 115 An enabling framework for partnerships .............................. 116 Initiatives at individual sector level ..................................... 117
8.3.1 8.3.2 8.3.3 8.3.4 8.4.1 8.4.2 8.4.3 8.5.1 8.5.2 8.5.3 8.5.4 Overview ....................................................................... 117 Private sector initiatives................................................... 117 Government initiatives..................................................... 119 Reform at NGO level ....................................................... 123 Government and private sector dialogue ............................ 127 Private sector and NGO sector dialogue.............................. 127 Government and NGO sector dialogue................................ 131

8.4

Joint partnership initiatives................................................ 127

8.5

Towards a three-sector partnership model ........................... 131

Mission.......................................................................... 133 Membership ................................................................... 133 Specific objectives .......................................................... 134 The modus operandi........................................................ 134

8.6 9 10

The Rodrigues case .......................................................... 137

Thematic areas of potential partnerships..................................140 Conclusion ................................................................................144

2

key drivers and evolution of CSR. Section 9 identifies thematic areas of potential partnerships. local voluntary codes of conduct and ethical standards. analyse the impact of law on CSR and provide examples of CSR in the workplace. SMEs and in Rodrigues respectively. 5 and 6 present our findings on large organisations. It then proceeds to look at the advantages of CSR.1 1. participatory discussion forums and working sessions. 3 . with attempting a definition of the term.1 Introduction Background information Kemp Chatteris Deloitte (KCD) was commissioned by the Government of Mauritius. in partnership with the Mauritius Council of Social Service (MACOSS) and the United Nations Development Programme (UNDP). Sections 4. and To identify potential areas of strategic partnerships between the Private Sector and the NGO sector. conduct of survey. reviewing the history of. Structure of the Report ♦ ♦ 1. To assess the relation between the Private Sector and the NGO sector. international codes and guidelines and goes on to analyse the adequacy of the mechanisms of control from the state and from civil society. Section 7 focuses on the existing regulatory framework. The objectives of the project are: ♦ To assess CSR strategies in major industries and Small and Medium Enterprises in the Republic of Mauritius and make recommendations to target enterprises and the public sector. Section 3 presents an overview of CSR.2 Section 2 details our multifaceted methodology adopted to review CSR in Mauritius including the data review. Section 8 sets out our recommendations. to undertake a review of Corporate Social Responsibility (CSR) in Mauritius Republic. Section 10 closes with the conclusion. views on. interviews with authorities and relevant opinion leaders as well as international benchmarking. This assignment is part of an overall program set to reinforce the NGO sector both in Mauritius and Rodrigues.

Exploratory Research In order to (i) verify the applicability and extent of CSR in the Mauritian context (ii) refine the research objectives and (iii) obtain additional input for the questionnaire.2. academic and business sources.2 Data collection: CSR review survey 2. Helped in the preparation of contingency plans (if necessary). we conducted informal interviews with professionals from various organisations. and Descriptive research. boundaries and execution approach. 2. This was essential for the exploratory research and design of the questionnaire. 2.1 Methodology Data collection: secondary data review Extensive and critical literature search Our team members engaged in a literature review on CSR. given the unique research objectives we engaged in: ♦ ♦ Exploratory research. The literature review englobed the Deloitte network.2 2. Simple questions were put to them such as: ♦ ♦ ♦ ♦ ♦ How do you define CSR? Does your organisation have a formal policy towards CSR? Which resources do you devote to CSR activities? What does CSR activities encompass in your organisation? Does your organisation have a team/employee looking after CSR? 4 .2 Design of survey For this study. and Set out quality of work expected and frequency of monitoring of the assignment. work plan: ♦ ♦ ♦ The Provided the necessary information to assist in establishing the assignment charter.2. the internet. and the media.1 Planning activities Rationale A work plan was prepared for approval by the Project Management Unit (PMU).

3 Sampling Segment identified 1 Major national corporations Sampling unit We referred to the “Top 100 Companies 2006” to obtain the sampling frame for the major national corporations in Mauritius.2. and Whether organisation is engaged in CSR or not Retained by SNSM Project Manager Retained Retained Not retained Sampling process For this study. organisations in major industries of the economy and SMEs were investigated. the sampling aimed at addressing: ♦ ♦ ♦ Major national organisations. More specifically. This compilation was a good starting point as it provided valuable information such as turnover. which we believe. 2 3 International corporations SMEs Selection of sampling variables The sampling frame addressed the 3 segments identified by the Strengthening of the NGO Sector in Mauritius (SNSM): ♦ ♦ ♦ Major national corporations. We proposed 3 sampling variables (for the first two segments). now Small Enterprises & Handicraft Development Authority (SEHDA). profit. International corporations. sector of activity etc. A questionnaire was designed to collect the primary data. The sampling unit consisted of all international corporations present in Mauritius. We referred to the list of SMEs registered with the defunct Small and Medium Industries Development Organisation.Descriptive Research A descriptive study was undertaken to find answers for the research objectives. International corporations. and SMEs. 5 . were pertinent to our survey: Sampling variable 1 2 3 Sector of activity Turnover. 2. and SMEs.

We stratified the organisations with the following results: Sectors Turnover (RsM) <1000 1001 . Shipping and Transport Construction Consumer Business Energy Investment and Financial Services Manufacturing Technology. Hospitality and Leisure 5 3 4 17 7 16 1 5 1 2 9 1 1 1 3 >2000 1 1 1 8 3 4 3 1 2 No. Moreover. as summarised below: Target 1 2 Major National and International Corporations SMEs Sampling Frame Top 100 Companies SME Directory Sampling Variables Sector of Activity Turnover Sector of Activity Sampling Method Probability Sampling Non-Probability Sampling 1. the sampling frame that we have used is the Top Hundred Companies as this gives a reliable and complete overview of major national and international corporations. both the probability and non-probability sampling methods have been used. Major National and International Corporations For major national and international corporations. 7 4 7 34 4 12 20 2 10 58 18 24 100 6 . Media and Telecommunications Tourism.2000 1 2 3 4 5 6 7 8 9 Agriculture Aviation.For the purpose of this assignment. these organisations have been categorised along 2 major variables namely (i) sector of activity (ii) turnover.

4 3 5 20 1 6 10 2 8 59 We considered the banking sector separately given that most.10.000 Number 6 5 7 18 Sample 2 1 1 4 7 . Shipping and Transport Construction Consumer Business Energy Investment and Financial Services Manufacturing Technology.2000 >2000 No.000 >10.000 5. The Top Hundred Companies has also been used as the sampling frame for banks. if not all. Media and Telecommunications Tourism. distributed as follows across the sectors: Sample Turnover (RsM) Sectors 1 2 3 4 5 6 7 8 9 Agriculture Aviation. Hospitality and Leisure 3 9 1 5 39 2 7 1 <1000 4 2 3 12 1 3 1 1 5 1 2 1 1 1 13 1001 . of them indulge in CSR.For major national and international corporations. We classified banks on the basis of total assets and took a sample of 4 banks proportionately stratified as follows: Total Assets (RsM) <5. we considered a sample size of 63.001 .

2. 8 . Sample Sector 1 2 3 4 5 6 7 8 9 Food and Beverage Leather and Garments Wood and Furniture Paper products and Printing Chemical. The sampling variable was the sector of activity of organisations with the SME directory as the sampling frame. and Permits the respondent to get clarification from the interviewer. we considered a sample of 37 organisations. Allows the interviewer to observe as well as listen. Rubber and Plastic Pottery and Ceramic Jewellery and Related items Fabricated Metal Products Others Number 221 166 205 100 84 6 73 169 151 1175 7 4 7 3 3 2 5 4 37 Summary of sample used A summary and detailed description of the sample used is as follows:Total sample size 100 Large national and international corporations In Mauritius and Rodrigues 63 SMES in Mauritius and Rodrigues 37 Large organisations 59 Banks 4 Contact method We used the face-to-face interview to administer the questionnaire because this technique: ♦ ♦ ♦ Enables the interviewer to establish rapport with the respondent. SMEs For SMEs.

and bodies such JEC. Ministry of Foreign Affairs. 2. and the CSR Task Force. National Solidarity. and how to interpret body language of respondent. Prévention Information et Lutte contre le SIDA. The Steering Committee comprised representatives from: ♦ the Government (e.3 Discussion forums and working sessions We facilitated consultative working sessions with the Steering Committee on the CSR project. and the civil society (Fondation Medine Horizons. Prime Minister’s Office. & SCW and RI Ministry of Finance and Economic Development Ministry of Finance and Economic Development National Economic and Social Council (NESC) National Economic and Social Council (NESC) Decentralized Corporation Programme Trust Fund for Social Integration of Vulnerable Groups NGO Trust Fund Law Reform Commission Whom we met Permanent Secretary Assistant Secretary Financial Secretary Director Financial Policy Analysis Chairperson Research Coordinator International Expert Co-coordinator Officer in Charge Chief Executive Officer 9 .We ran a training session whereby all interviewers were instructed into how to properly administer the questionnaire so as to avoid ambiguity in questions and answers.4 Conduct of survey We conducted the survey once our pilot test was over and the questionnaire and/or the approach to administering same was/were vetted by SNSM. Ministry of Finance and Economic Development.4 We also conducted interviews with representatives of major stakeholders to obtain their views on various aspects of CSR. Centre de Solidarité pour une Nouvelle Vie etc). National Solidarity. Teams of 2 interviewers administered the questionnaires with Heads of the organisations. Ministry of Social Security and MACOSS. Interviews ♦ ♦ 2. the Ministry of Social Security.g. and SCW & RI Ministry of Social Security. SOS Femmes.2. International Trade & Cooperation). the private sector (private companies. 2. Organisations met are as follows: Body Ministry of Social Security. and MEF). Trust Fund for Social Integration of Vulnerable Groups. National Solidarity and Senior Citizens Welfare & Reform Institutions.

de Recherche. de Recherche. de Formation Indiaocéanique (CEDREFI) Centre de Documentation.Body National Committee on Corporate Governance United Nations Development Programme (UNDP) United Nations Development Programme (UNDP) Whom we met Chairperson Resident Representative Senior Programme Manager Project Coordination Officer International Consultant United Nations Development Programme (UNDP) International NGO Training and Research Centre (INTRAC) Joint Economic Council (JEC) Mauritius Employers Federation (MEF) Mauritius Employers Federation (MEF) Mauritius Commercial Bank British American Investment Group of Companies (BAI) British American Investment Group of Companies (BAI) T-Printers Fondation Médine Horizons Fondation Nouveau Regard ANAHITA (Ciel Group) Association des Hoteliers et Restaurateurs – Ile Maurice (AHRIM) Association des Hoteliers et Restaurateurs – Ile Maurice (AHRIM) Mauritius Council of Social Service (MACOSS) Mauritius Council of Social Service (MACOSS) Centre de Documentation. de Formation Indiaocéanique (CEDREFI) Befrienders Mauritius Prevention Information et Lutte contre le SIDA Fondation Tamriv Fondation Tamriv Director Director Research Officer Communication and Media Specialist Vice President Responsible CSR Director Social Implementation Manager Administrator Director Communication Chief Executive Officer Officer Responsible CSR President Secretary President Director Secretary Director Administrative Director Field Coordinator 10 .

5 International benchmarking We have also carried out internet-based international benchmarking to collect data on best practices in other countries. 11 .Body Fondation Tamriv Institute for Consumers Protection (ICP) Right Now Mouvement Autosuffisance Alimentaire (MAA) Priorité Enfants Force Vive Poudre d’Or Village Whom we met Field Coordinator President Secretary President Psychologist President 2.

In short. it is also argued that organisations should take steps to protect and improve the welfare of society. many organisations have responded to the challenge with a commitment to social responsibility that has led to increased corporate responsiveness to stakeholders and improved social (stakeholder) performance. ethical and discretionary (philanthropic) expectations that society has of organisations at a given point in time. Therefore. CSR is the "continuing commitment by business to behaving ethically and contributing to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large" (R. but also from the perspective of the greater good. According to Caroll (2003). Definition The definitions provide some insight into the ideal of CSR." ♦ ♦ 12 . Sims.3 Overview of CSR Concept The conduct of business has been an increased concern for society and subject to continuous criticism over the years. 2005). Many critics argue that organisations must evaluate the impact of their decisions and actions on society as a whole and that they must assume responsibility for their activities and related consequences. Out of such criticism has grown the notion of corporate social responsibility (CSR). 2003). Against this background of rights and obligations. appropriate. organisations must evaluate their decisions and actions not merely from the perspective of organisational effectiveness. Some have even suggested that organisations exist to serve the needs of society. being a steward of the needs of society is a socially responsible. Furthermore. Some of the well-known definitions of CSR are as follows: ♦ “Corporate social responsibility is a commitment to improve community well-being through discretionary business practices and contributions of corporate resources” (Kotler & Lee. and natural act. “The social responsibility of business encompasses the economic. legal.

cut environmental cost. raise productivity and improve staff recruitment and retention rates. Andersen and WorldCom scandals. The current world business climate is positive for CSR. comparing companies in the FTSE 250. Moreover. often in conjunction with the not-for-profit sector. 13 .History Elements of corporate social responsibility (CSR) are not a new phenomenon nor indeed are the business practices associated with it. 2005). Moreover. with the belief that this will contribute to both the medium-and long-term success of their business. 3 April 2003). there is a greater recognition by businesses that CSR can help to restore public trust in the corporate world. Furthermore. Rowntrees and Hersheys who sought to improve their employees' standard of living as well as enhancing the communities in which they lived” (Hancock. according to Business in the Community. It is also argued that CSR strategy can help manage the effects of globalization. But increasingly there is support for more active CSR involving a range of stakeholders. A global CEO survey undertaken in the year 2002 found that 70 per cent of chief executives globally agree that CSR is vital to profitability. Even where there is a more business-based approach a great deal of what passes as CSR at top companies has been described as merely ‘passive box ticking’ driven by external pressures rather than a genuine desire to do business in an ethical way. research published by the UK's Institute of Business Ethics. “Traditions of corporate philanthropy date back to the Victorian era with the activities of Quaker families such as the Cadburys. Many companies now back and organize specific schemes. CSR has rapidly grown in the last 20 years. with charitable giving and patronage of charities decided by the chairman or a board committee. more than 70 per cent of business leaders believe that integrating responsible business practices makes companies more competitive and profitable. provides strong evidence that “those clearly committed to ethical behaviour perform better financially over the long term than those lacking such a commitment” (Alison Maitland. At its most passive. Financial Times. following the Enron. moving up the boardroom agenda of even the most hard-headed companies. there is the 'hands-off' approach.

engages with its stakeholders. there exist 3 views on CSR namely: a sceptic view. The Key Drivers There are many drivers of CSR programmes namely: ♦ Bottom line effect: By far the most relevant driver of CSR programmes is the bottom-line effect of incorporating a socially responsible element into corporate practice. who may be exploited by the company's operation. fulfils its mission. According to this view. 2005). and especially the vulnerable. CSR is not simply about whatever funds and expertise companies choose to invest in communities to help resolve social problems. ♦ Sceptic view According to this view. measures its impacts and reports on its activities. lives by its values. As a result. CSR is important in counteracting allegations of corporate greed. ♦ Utopian view The utopian view of CSR reflects the idea that companies have a prior duty to any-one touched by their activity. in the US as in the UK there has been a 14 . ♦ Reputation management: A model designed by the global public relations company Bell Pottinger illustrates a direct correlation between reputation and financial outcome measures – share price and credit rating (Hancock. WorldCom and the like have undoubtedly increased the perception of greed among senior business officials in the corporate world. a utopian view and a realist view. frustrating business focus on its purpose of wealth creation. their stakeholders rather than their shareholders. will lower a company's equity risk premium. it is also about the integrity with which a company governs itself. Milton Friedman best defines the approach: “Few trends would so thoroughly undermine the very foundations of free society as the acceptance by corporate officials of a social responsibility other than to make as much money for their stockholders as they possibly can”. ♦ Realist view The view that gathers the greatest following is the realist view. ♦ Influence of the corporate disasters: The corporate scandals affecting Enron. as argued by some ratings agencies. ♦ Lower equity risk premium: A comprehensive CSR programme.Views on CSR According to Hancock (2005). the notion of CSR is inimical to democracy and freedom.

it is now integrated into corporate strategy. 15 . CSR is no longer confined to one-off philanthropic activities. ♦ ♦ ♦ As shown above. better. motivate and retain a talented workforce. ♦ Further investment case: A strong investment case exists for the avoidance of expensive action suits and the ability to attract.shift away from philanthropy in approaches to CSR and a movement towards the greater alignment of CSR to business strategy and corporate governance. Any dialogue engaged in allows companies to understand their stakeholders. including shareholders. to efforts aimed at engaging the core competencies of the company and building mutually beneficial partnerships between the company and NGOs. CSR evolution Organisations have moved away from traditional philanthropic approaches. Some of the key trends are illustrated below. In terms of a proactive strategy. focused on one-way disbursement of charitable funds. CSR may give the opportunity for business to inform shareholders of potential risks and issues. with full-fledged department overseeing CSR activities. ♦ Customer loyalty: A CSR programme can build loyalty with customers and offer a competitive advantage in a marketplace where consumers demand goods and services ethically delivered or produced.

It appears that such participation looks good to potential consumers. financial analysts. in annual reports and in the news” (Kotler & Lee. There are many who say that participation in corporate social initiatives has similar potential benefits. Wastes can also be reduced and materials can be recycled. Operational efficiencies can be achieved in other facets of CSR such as streamlining the way that information is provided to the investment community as well as to other stakeholders that demand increased transparency. Using corporate responsibility and sustainability approaches within business decisionmaking can result not only in reduced costs but can also lead to recognizing new 16 . CSR proffers a number of advantages to organisations namely: ♦ Stronger financial performance and profitability Businesses can use CSR and corporate sustainability to produce direct benefits for the bottom line. Managing potential risks and liabilities more effectively through CSR tools and perspectives can also reduce costs. investors. and live longer. do better. breadth of CSR strategies and initiatives has also evolved immensely over recent years as follows: Advantages “Most health care professionals promise that if we engage in regular physical activity we’ll look better. These sorts of actions from eco-efficiency can produce concurrent environmental and economic benefits for the company and thereby contribute to stronger financial performance and more positive profitability. feel better. operational efficiencies can be achieved through reducing energy and materials as input factors for production. business colleagues. For example.Moreover. 2005).

a company’s stock market valuation. regions or markets. to find innovative ways to not only reduce costs but to also spot and take advantage of new opportunities for maximizing benefits. and its capacity to access capital from that community. There are various studies that have examined the relationship between CSR and corporate financial performance and most of the evidence suggests that the links are positive. involves. and the Jantzi Social Index) that companies that embrace the essential qualities of CSR generally outperform their counterparts that do not use features of CSR. and collaborates with its stakeholders including shareholders. debtholders. and may also translate into marginally less demands for higher wages. These conditions can serve to help to recruit employees. and 17 . and governments. and encourage employees to pursue learning. EcoValue 21). This information is being translated into action within the investment community (e. To the extent that stakeholder engagement and collaboration involve maintaining an open dialogue. communities. productivity and innovation A key potential benefit from CSR initiatives involves establishing the conditions that can contribute to increasing the commitment and motivation of employees to become more innovative and productive. There is growing evidence (through indices such as the Dow Jones Group Sustainability Index (DJGSI). Thus.g. employees. ♦ Enhanced employee relations. the FTSE4 Good indices. reduce absenteeism. customers. An increasing number of mutual funds are now integrating CSR criteria into their selection processes to screen in sounder companies and/or screen out businesses that do not meet certain environmental or social standards. suppliers. retain employees.market opportunities such as when new manufacturing processes are developed that can be expanded to other plants. ♦ Improved relations with the investment community and better access to capital The investment community has been exploring the links between corporate social responsibility and financial performance of businesses. being prepared to form effective partnerships. with creation of funds such as Socially Responsible Investment. motivate employees to develop skills. Domini Social Equity Fund. ♦ Stronger relations within communities through stakeholder engagement A key feature of CSR involves the way that a company engages. a CSR approach by a company can improve the stature of the company in the perspective of the investment community. non-governmental organisations. Companies that employ CSR related perspectives and tools tend to be businesses that provide the pre-conditions for increased loyalty and commitment from employees.

demonstrating transparency (through measuring. and reporting practices). CSR is often viewed as acts that stretch beyond what is prescribed by the law. Companies can use stakeholder engagement to internalize society’s needs. circumstances into their corporate views and decision-making. many believe that certain existing laws do not promote socially responsible behaviour. accounting. “Thinking about legality and responsibility identifies four distinct organisational approaches to social responsibility: illegal and irresponsible. Corporate Social Responsibility and the Law The issues of "social responsibility" and "legality" are not one and the same. illegal and responsible. ♦ Improved reputation and branding A potential benefit of CSR is that it can improve a company’s reputation and branding and this in turn improves the prospects for the company to be more effective in the way that it manages communications and marketing in efforts to attract new customers and increase market share. 2003) 18 . there is a strong argument that CSR can effectively improve a company’s relations with communities and thereby produce some key features that will improve business prospects for its future. hopes. Indeed. While there are many questions about how far a company’s responsibilities extend into communities relative to the roles of governments and individual citizens. and legal and responsible” (Sims. and improves their capacity to be more sustainable. irresponsible and legal. the relationship between the business and the community in which it operates is likely to be more credible and trustworthy. This is a potentially important benefit for companies because it increases their "licence to operate". enhances their prospects to be supported over the longer term by the community. CSR as a concept with various tools can help a company to position itself in the marketplace as a company that is more responsible and more sustainable than its competitors.

and casinos sometimes make special offers that encourage people to trade their Social Security checks for gambling chips. beer companies produce commercials that appeal to underage drinkers. Ben & Jerry's. For example. 19 . 2003) An investigation was launched to examine claims that some companies took advantage of the catastrophic Pennsylvania Ashland Petroleum tank collapse by dumping their own toxic wastes into the already polluted Monongahela River. Illegal and irresponsible Examples (Sims. 4. Legal and responsible Since 1984 Patagonia has given 10 percent of its pretax profits to such groups as the Wolf Fund. the Audubon Society. Dumping this type of material into the river is prohibited by law. 3. they attempted to block French nuclear tests in the South Pacific by illegally occupying French territory and harassing French military operations. and Hallmark are both legal and highly socially responsible. Illegal and responsible Greenpeace has on many occasions engaged in illegal acts in an effort to protect the environment. Irresponsible and legal For example. and the Nature Conservancy.Approaches 1. These charitable acts on the part of Patagonia. while the Hallmark Corporation for the past 80 years has donated more than 5 percent of its corporate pretax profits to charitable causes. These organisations are acting within the letter of the law but not the spirit of the law.5 percent of its pre-tax profits to charity. 2. and it was clearly irresponsible to further contaminate the water. during the mid-1990s. Ben & Jerry's gives 7.

standards to Some examples of Policies and practices 1. cultural. Human resources: development and protection of people ♦ ♦ ♦ ♦ 2. Social responsibility area of impact Helping employees with family responsibilities Providing employees a safe. (iii) environmental protection. Just wearing the CSR badge does not necessarily mean that an organisation is responsible. and (iv) product. or other contributions. Participate in community environmental programs and forums that seek to protect the environment. in which the organisation resides.Examples of CSR in the workplace It is widely agreed that CSR is a concept that is theoretical and basically meaningless to practice unless it is applied in some organisational context. does business or impacts on stakeholders in terms of philanthropy. and/or environmental causes with financial donations or volunteer assistance or other socially responsible investments. cultural and societal involvement and philanthropy ♦ ♦ ♦ ♦ 3. consumer. Supporting educational. Environmental protection. and societal involvement and philanthropy. support human rights. and service contributions and protections. volunteerism. (ii) community. Community. Some organisations use being responsible simply as a marketing ploy. waste reduction. social responsibility can be categorized into four major areas of impact or performance: (i) human resources—development and protection of people. restore biodiversity. and enhance sustainability Adoption of recognized environmental guidelines Seek to introduce environmentally friendly processes and practices though continuous improvement policies Identifying and reducing in every way possible the overall damage the organisation does to the environment Purchase only energy saving and recyclable equipment and materials Applying environmental and sustainability purchasing and vendor relationships. foundations. and pleasant work environment Providing equal opportunities in hiring and promotion Provide employees with adequate training and educational opportunities in a timely manner that enhances organisational and personal career goals. and sustainability. donations. humanitarian. Obeying all applicable laws and regulations. healthy. clean. Generally speaking. waste reduction and sustainability ♦ ♦ ♦ ♦ ♦ 20 . Giving back to the community.

Product. ♦ ♦ 21 . service contributions and protections ♦ ♦ Provide guidelines and means for consumer protection in accordance with applicable laws and regulations. consumer. Design products to minimize consumption of energy and production of wastes.Social responsibility area of impact Some examples of Policies and practices 4. Design products and services for the environment that use fewer raw materials and less energy in production or implementation. Provide truthful information on the known environmental impacts of the organisation and its products and services. including reduction in packaging requirements.

CSR has become embedded into the organisational culture. strategy and operations across frontiers. At that time. Involvement in CSR has started at varying points in time for the companies surveyed. companies were surveyed on their engagement in CSR activities. In order to assess the history of CSR and its trend over time. 22 . Chart 1 History of the company's engagement in CSR Others (include vague answers and undisclosed answers) 19% Since start-up 39% Recently (~3 years) 25% About 10 years back 10% About 20 years back 7% CSR initiatives go quite a long way back in Corporate Mauritius as well. 25% of companies engaged in CSR activities since recently only (less than 3 years) confirming the belief that CSR is an emerging trend in the country.4 4.1 Findings – large organisations Strategic approach to CSR History of CSR in Mauritius CSR across the modern world traces its origin back to governmental regulation shaping personnel and environmental issues back in the 1970s. up to 20 years back. CSR activities were mainly confined to compliance with prevailing laws and regulations. It is interesting to note that the highest percentage of respondents (39%) have started CSR activities since their starup. Since then.

However. In its most basic application. Others may wish to make strategic forays into particular areas. if not reconcile. These codes: ♦ Set forth norms for corporate behaviour and behaviour to be observed by each director and employee.3% 15. the way they make these contributions differs greatly. preservation of jobs. which will dictate the contents of their strategy: some may decide to adopt a "minimum necessary" stance. CSR may be viewed as compliance with laws and the presence of corporate ethics as laid out in codes of ethics / codes of conduct / codes of corporate governance. Evolution of CSR There is. Multinationals engaged in CSR not only to enhance their image but also because they have to abide by their global policy.0% Enhance image vis-à-vis internal co mmunity 60. Most organisations initially engaged in CSR activities mainly to enhance their image vis-à-vis (i) the internal community (60.Introduction of CSR in Mauritian companies Chart 2 Why did you start at all? Enhance image vis-à-vis external co mmunity 54. compulsory banking guidelines. their obligations to shareholders with explicit contributions to the external community.3%) and (ii) the external community (54%). Other reasons put forward by organisations include: transparency. Different firms may be at different stages of awareness of and work on CSR.9% Glo bal P o licy 0% 10% 20% 30% 40% 50% 60% 70% CSR seeped into Mauritian enterprises for various reasons. employee retention and loyalty. corporate reputation and image. 23 . thus. overwhelming evidence that private sector firms across the world and in Mauritius and Rodrigues are aware that they have to balance. The CSR adoption was thus mainly for image building.

their approach will not be planned and formal. the fact that more than one quarter of large organisations surveyed does not have any code demonstrates that there is room for improvement to populate this practice. and Shape organisational behaviour towards employees and society at large. As such. The majority of organisations do not realise the importance of a coherent and systematic CSR undertaking on their organisational performance. Despite the long history of CSR in Mauritius & Rodrigues. A good CSR strategy identifies the following: ♦ ♦ ♦ ♦ overall direction for where the firm wishes to go in its CSR work a basic approach for proceeding specific priority areas immediate next steps. This finding conveys other strong messages such as: ♦ A proper CSR structure is not a priority for many organisations in Mauritius and Rodrigues. Hence. This implies a strong positive correlation for existence of a 24 . CSR policy A CSR strategy is a road map for moving ahead on CSR issues. more than 80% of them engage in strategic CSR partnership at community level while more than 60% do so at national level. only 22% of organisations surveyed have a formal policy towards CSR. Yes Does your company have a formal policy towards CSR? Engagement in Strategic CSR Partnership at community level Engagement in Strategic CSR Partnership at national level 22% 85% 64% No 78% ♦ ♦ Out of the 22% of respondents that have a formal CSR policy. there is no formal framework for CSR initiatives in Mauritius and Rodrigues. This is positive as the existing knowledge on codes and their applications by large organisations can be a stepping stone towards the adoption of good CSR practices. The survey has revealed that more than 73% of large organisations have a code of conduct/ethics/corporate governance. It sets the direction and scope over the long term with regard to CSR. This is evidence that CSR is not yet embedded in the culture of many organisations in Mauritius and Rodrigues. allowing the organisation to be successful by using its resources within its unique environment to meet market needs and fulfil stakeholder objectives. However.♦ ♦ Set the rules for outlining the responsibilities of or proper practices for all in the organisation. while many organisations will continue to engage in CSR. in the future.

Out of these. It is clear that there has been a shift in CSR motives. This is a key finding as it reveals that organisations that have a structured and disciplined approach to CSR find it easier to engage in strategic partnerships both at community and national level. to achieving social objectives.formal CSR policy and an engagement in strategic CSR partnership at community and national level. Organisations with CSR policy/policies have had to adapt such policy/policies over time as shown below. Chart 3 Motives behind developing CSR policy Others 14% Image of company 14% Enhancement of society 14% Social reponsibility 58% ♦ More than 50% of companies have done so (either formal or informal) in order to be socially responsible. 62% have reviewed their policy/policies Out of these 85% of the organisations developed their own policies and the rest having recourse to external consultants ♦ ♦ Yes 30% Firms having a formal CSR policy No 70% Out of these 54% have a designated person to ensure compliance with law and international codes 25 . 14% to enhance the image of their organisations. Other reasons include welfare of employees and stakeholder value as shown in the above chart. 14% aim to enhance the general well-being of the society. from originally to improve corporate image. ♦ Motives behind developing a CSR policy The organisations which have developed a formal CSR policy were asked about the real motives driving this policy adoption.

The current Mauritian business community wants to be known by its international counterparts as a clean jurisdiction to do business. This confirms the belief that CSR is still in its most basic application: compliance with laws. unethical behaviour by employees and clients. As mentioned earlier in the literature review. organisations surveyed were prompted on the existence of any risk management policies. This clearly shows that a lot of companies may not really understand what CSR encompasses and are underestimating its importance.Coupled with CSR policies. Furthermore. and thus fail to see CSR as a key tool for risk management. 65%. However the remaining 35% of companies not having risk management policies shows that there is still room for improvement in this area. of companies surveyed have risk management policies. It is encouraging to note that a majority. fraud amongst others. some rating companies have argued that an organisation’s equity risk premium may be lower with the implementation of a comprehensive CSR programme. Risk management is a positive indication that large companies are well geared to protect themselves against risks such as money laundering (predominantly in the financial sector). only 52% of the companies surveyed were able to appreciate the bearing CSR may have on risk management. 26 .

The current business trend is to establish codes of corporate governance and codes of ethics as well as inculcating shared values at the corporate level and engaging fully in internal CSR initiatives. equal opportunity and environment protection measures. Despite the fact that few companies have an internal CSR policy. These dimensions range from the regular conduct of training to the less regular employee satisfaction surveys or social climate surveys. traditionally defined as a corporation’s giving program. the survey revealed that all companies surveyed engage in one way or the other in internal CSR as depicted in chart 4 below. Strategic approach to internal CSR The approach to internal CSR is somewhat similar to CSR in general with 65% of organisations without any formal policy on internal CSR. 27 .4. which has a fundamental bearing on organisational performance. This confirms that internal CSR is yet to be integrated in the management culture of companies in Mauritius. to name a few. created standards for responsible corporate business practices which became thresholds for minimal internal CSR behaviour. The issue of internal CSR pertains to “people management”. External behaviours refer to a corporation’s engagement outside of its direct business interest. Dimensions of internal CSR Internal CSR encompasses a vast range of dimensions pertaining to good modern human resources practice. Occupational health and safety.2 Internal CSR The myriads of CSR initiatives are so much hyped about and made visible by media today that it may lead to the fallacy of interpreting CSR as social activities external to private enterprises. This would be erroneous in that CSR has evolved into two perspectives: one related to internal corporate behaviours and the other related to external corporate behaviours. Internal behaviours refer to the way an enterprise conducts the day-to-day operations of its core business functions.

Workplace diversity (73%) is another Profit sharing/share options. important dimension of internal CSR. training and development has the highest rating (87%) followed by occupational health and safety (76%) and incentive programs (76%). respectively). employee satisfaction surveys and collective bargaining score relatively low (37%. 41% and 43% This indicates that employers tend to arm their employees with the necessary tools in order to become more productive. Benefits of internal CSR Chart 5 How do y ou benefit from internal CSR? Higher pro ductivity B etter staff retentio n Higher staff mo rale 70% 75% Training/Career Advancement 80% 85% Occupational Health & Safety 90% Employee satisfaction surveys Collective Bargaining Workplace Diversity Incentive Programs Work-Life Balance 95% 28 .Chart 4 What does internal CSR encompass for the company? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 87% 73% 56% 43% 37% 41% 76% 67% 76% Employee Participation in decisionmaking Profit sharing/share options When companies surveyed were asked what internal CSR encompass for them.

Other key factors that are important to promote internal CSR include: integration of internal CSR in the core values of organisations. Thus. commitment of employees. internal CSR has a positive impact on human resource and should be considered as an investment for companies and not a cost.8%) believe that commitment of top management is fundamental for inculcating CSR in the organisational culture of companies. these organisations stress that the promotion of CSR is dependent on several factors. The organisations benefit in multifold ways: higher productivity. The majority of respondents (96. employee participation in CSR activities and communication of CSR undertakings within the organisation. Therefore. Whilst there is a general consensus amongst organisations that benefits are indeed reaped from CSR. better staff retention and higher staff morale as illustrated in the above chart. in that it contributes to organisational performance.Organisations have come to realise that people are their most important assets and CSR does have a positive bearing on their performance and/or attitude. it is very important for top management of companies to be sensitised to the benefits of internal CSR in order to have their support. which would cascade down the organisation. 29 .

Induction is a key activity in that it is the process of receiving and welcoming employees when they first join a company.Chart 6 Does CSR form part of the induction program and/or training? Yes 30% No 70% Chart 7 Are employees evaluated upon their CSR undertakings during their performance appraisal? Yes 21% No 79% It is interesting to note that 70% of organisations surveyed do not have CSR in their induction programs and training activities and that 79% do not evaluate their employees upon their CSR undertakings during performance appraisal. the survey has revealed that 87% of organisations have This consolidates the finding that the majority of organisations do not have a solid internal 30 . Indeed. CSR framework. Disclosure of CSR during induction may lead new employees to developing a favourable attitude to the company. As for top management. they do show concern about CSR undertakings of their organisations.

reported that CSR undertakings are important for members of top management. They are aware of CSR’s impact on corporate performance. This is a key finding in that top management can be convinced to formalise and structure their CSR policies in order to benefit further from CSR. The Government of Mauritius can capture this opportunity and capitalise on the interest and willingness of firms to engage in CSR activities. 4.3 Framework for external CSR activities

Despite the fact that Mauritian organisations have been involved in one way or the other in CSR undertakings, the country still lags behind the western countries when it comes to CSR being integrated in organisational strategy, structure and operations. The future evolution of CSR rests upon the organisational framework within which CSR takes place: - how is it carried out? - who is involved and responsible? - how much is spent on CSR? - what time frame is considered? - what is being devoted, what is being done? - with whom is CSR being carried out? - is there any control? - are CSR activities communicated? The organisations have been assessed on the above framework.

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Approach (how) Chart 8
Do you carry out CSR activities in a formal or informal way?

Formal 37%

Informal 63%

The majority of respondents (63%) carry out CSR activities in an informal way. This demonstrates that CSR is not carried out in a structured way. This may be due to the fact that the majority of companies (70%) do not have a formal CSR policy. Hence, formalisation and structuring of CSR will bring more discipline and consistency on how CSR activities are conducted in Mauritius. Responsibility and involvement (who) Implementation of CSR activities calls on for internal resource deployment, unless the organisation is involved in charity works (donations) or outsources its CSR responsibilities. The majority of respondents (54%) have someone to overlook CSR activities. This is a positive signal as it shows that there is an increasing commitment to CSR.

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Chart 9
Who oversees C SR activities?

Others (Board, top management, finance) 12% Dedicated team/person 16%

No answers 5% HR, Personnel, Administration 39%

C ompliance 5% Marketing, C ommunications, External Affairs, Business Development 23%

Whilst a majority of organisations do have a designated person for CSR, it is interesting to note that for a significant percentage, that person is in human resource (39%) and marketing/communications (23%) departments respectively. This is one indication that to many organisations, compliance with laws and regulations is the primary concern of CSR. There is someone who is fully involved in CSR activities on a daily basis in only a few companies. Almost all companies interviewed have demonstrated that their management team engage more substantially than their employees in CSR undertakings as shown in the chart 10. This shows that employees in companies do not take initiatives to conduct CSR which is rather driven by Management.

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Chart 10 Who is/are actually involved in the CSR activities? Emplo yees M anagement 0% 25% 50% 75% 100% Budget (how much) However. despite the fact that organisations conduct CSR in an informal way. This is a very positive signal as it shows that there is a financial commitment on the part of these companies to conduct CSR activities. 70% of companies surveyed set budgets for conducting CSR activities. 34 .

Timeframe (when) Chart 11 Which time frame do you devote to such activities? Ad Hoc 71% Full Time 10% Limited 16% Others 3% When it comes to the frequency of CSR activities. Resource allocation (what) Chart 12 Which resources do you devote to your CSR activities? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Funds Products Skills Premises People 33% 17% 54% 60% 90% 35 . most companies surveyed (71%) carry out CSR activities on an ad hoc basis. This is because the majority of companies do not have a full fledged CSR committee or department nor have formal CSR policies. It also indicates that the CSR culture is yet to be embedded in Mauritius.

Internal CSR 20.A majority of companies (90 %) allocate funds to CSR.1% 0% 20% 40% 60% 80% 100% Nearly all companies surveyed engage in internal and/or external CSR as illustrated in chart 13.1% 66. More than 90% of companies carry out internal CSR activities and external CSR activities to the community and broader society. Companies carry out various CSR activities.0% 38.6% 28.7% 60.7% 92. especially in priority areas.6% 27.4% 93. 36 . Types of CSR undertakings (what) Chart 13 What are the activities that you conduct? Suppliers Stakeholder Engagement Shareholders Public Reporting Environment Governance / Code of ethics Customers Community & Broader Society Employees . This triggers a positive signal that companies are indulging in CSR activities. These various resources may be linked to demand by NGOs. A substantial percentage (60%) also provides employees for organisation and participation in CSR activities.3% 52. More than 60% of respondents carry out CSR activities in areas of environment and governance/code of ethics.

These partners can be: ♦ ♦ ♦ Other private firms. This may be due to the fact that they carry out those activities on an adhoc basis at their own pace and convenience.Forms of action (with whom) Chart 14 What form do your activities take? Collective actions only 19% Individual actions only 35% Both individual and collection actions 46% Another important consideration which often determines the success or failure of CSR undertakings is whether organisations partner up with other organisations or not. NGOS. Chart 15 What form do your activities take? Both individual and colletcive actions 46% C ollective actions only 19% Individual actions only 35% 37 . The survey revealed that around one third of respondents (35%) prefer to carry out their CSR activities on an individual basis. and Governmental bodies.

65% of companies do not measure the impact of their CSR activities./Committee. The attention devoted by management gurus. though often neglected. function of control to ensure that objectives have been met efficiently and effectively. Private sector – NGO partnership may be developed using existing ones as showcases. Communication about CSR Communication is yet another aspect of a proper organisational framework for CSR undertakings. and CSR is done in an informal way and on an ad-hoc basis. the theses and academic papers and the columns in corporate newsletters allotted to CSR undertakings all indicate that there is currently much written material on the subject. can be enhanced. by informing the general public about their social responsibilities. This may be explained by the following: ♦ ♦ ♦ Absence of CSR policy. organisations even publish regular CSR reports or social reports. Indeed. Controlling CSR activities A proper organisational framework comprises the essential. The survey has confirmed that this crucial function is often neglected in corporate Mauritius in their CSR undertakings. It is also observed that only 9% of respondents that communicate their CSR activities do so through a social report as shown in the following chart 38 . No full-fledged CSR Department. Such communication is common practice in Mauritius as well. This shows that partnerships between NGOs and companies do exist and work and. This is in line with their objective of enhancing their image vis-à-vis the external community as previously mentioned.The remaining 65%% conduct CSR either (i)through collective actions only (19%) or (ii) through both individual and collective action (46%). The majority of A few companies surveyed (68%) communicate about their CSR activities mainly through their annual report and Newspaper/Magazine.

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This may be a motivation to further engage in CSR activities and encourage others to follow suit. These may crop up before the start of the CSR activity (e.g. organisations face a number of constraints and challenges. In other words.g. Absence of proper measurement does not reassure and convince organisations of the benefits proffered by CSR. in corporate Mauritius is insightful in that organisations have come to recognise the many benefits which can be derived from such undertakings. if not as an imperative. Challenges Despite the multifold advantages attached to CSR.4 Evaluation of implementation of CSR activities Benefits The way CSR has seeped. 29% are not sure that they have benefited by undertaking CSR activities. This is in line with the finding that a majority of respondents do not measure the impact of their CSR activities. the impact of CSR on their trading partners was less apparent. However. most of the companies (69%) surveyed have reported having benefited from CSR activities. companies are achieving their desired objectives by carrying out both internal and external CSR activities. 40 . Chart 16 How has your organisation benefited from conducting CSR? Better public relations 79% Better relations with clients Better relations with suppliers Better motivation amongst employees 0% 10% 20% 30% 40% 27% 48% 79% 50% 60% 70% 80% 90% Companies which have benefited from CSR enjoy enhanced employees motivation (79%) and better public relations (79%).g. lack of audit). However.4. as a reality. lack of information) or during the implementation (e. Indeed. lack of proper partnership or coordination) or after implementation (e.

Chart 17 Did you encounter the following challenges when implementing your CSR activities? 35% 30% 25% 20% 15% 10% 5% 0% 1 9% 22% 1 9% 33% Lack of audit after implementation Lack of coordination The survey has reported that the lack of information on specific areas where CSR activities had to be conducted is an important challenge. from their perspective and that of the targeted group. Lack of information No proper partnership 41 . thus be dealt with at root source. during and after carrying them out. faced by as many as 33% of companies. In fact. on one hand allured by the multifold benefits derived from CSR undertakings and. the majority of companies do not measure the impact of CSR activities. deterred by the practical challenges faced before. The challenges faced by organisations obstruct the evolution and expansion of CSR. on the other hand. Future of CSR undertakings Organisations are. The next important challenge is lack of audit after implementation of CSR (22%). as previously mentioned. They pointed out that the government has to communicate more on areas requiring urgent focus and actions and their strategies to address these so that the private sector could be in a better position to know how they may help and target priority sectors. This is the result of conducting CSR in an unstructured way. The way these two opposing forces would interact and dealt with would greatly influence the future of CSR undertakings. and should.

Factors promoting CSR The above results convey a strong message that companies would maintain the status quo (i. More than 50 % of companies surveyed stated that they would expand their CSR activities while some 38% mentioned that they would continue as usual implying that companies are more concerned about the many benefits reaped by CSR activities than deterred by the challenges they face during or post-implementation. The prospective surge in CSR undertakings would benefit both internal and external stakeholders. continue the same CSR activities).e. the survey tried to investigate into the foreseeable trend of CSR activities.Chart 18 Do you foresee to continue conducting CSR activities? Expand C SR activities 51% Engage into new C SR activities 11% C ontinue C SR activities 38% C ease C SR activities 0% C urtail C SR activities 0% Given these opposing forces. These are clear indications that companies are increasingly sensitised to the importance and impact of CSR. None would curtail or cease their CSR activities. Whilst the survey has indicated a favourable response for CSR activities in the future. or engage into new activities in the future. 42 . one should address the identified challenges in order to entice other organisations on CSR board and thus creating a snowball effect. or expand their activities.

a forum whereby pressing needs are identified and a revision of the 43 . This indicates that companies do have. vested interests in whatever CSR undertakings they carry out and seek some rewards. More information on NGOs. actual policy are other factors which would promote CSR. it is impending to review the role of the government in CSR undertakings. Companies have thus indicated that they indeed would want value for money and there may be a perception of lack of transparency from the NGO perspective. almost all companies would consider a revision of tax policy regarding CSR activities as a very important to somewhat important factor encouraging them to increase CSR. the two most important factors that surfaced were: the guarantee that the targeted groups are indeed benefiting from those activities and the need for transparency in implementation of activities at NGO level. Role of government The role played by the government impacts directly on CSR. social etc) can be identified The guarantee that targeted groups are indeed benefiting Transparency in implementation of activities at NGO level Partnership with other PS firms or NGOs A better information dissemination about NGOs A revision of the actual tax policy regarding CSR activities 0% 20% 40% 60% 80% 100% Very Important Important Somehow Important Not important at all When further prompted for factors which would encourage them to increase such activities. As shown in the above chart. after all. Thus.Chart 19 Factors that would encourage your organisation to increase its CSR activities Positive outcomes for the organisation A forum whereby pressing needs (economic. Another important result is that all companies consider positive outcomes to them when deciding whether to expand CSR or not.

Despite the use of philanthropy and CSR interchangeably by management gurus. education and community (sports) Yes Are you satisfied with your philanthropic activities? No 10% 91% 9% 44 . 4.Chart 20 How can the government assist companies in the implementation of CSR No answer 17% Others 6% By providing tax incentives 30% By acting as a facilitator 47% Almost half of the companies surveyed pointed out that the government could be of help by acting as a facilitator. Over time. In fact. A significant proportion of them (30%) mentioned that the government policy could encourage them in conducting CSR activities by way of fiscal incentives. structure and operations.5 Philanthropic and sponsorship activities Philanthropic activities Many organisations have started their CSR journey by initially indulging in philanthropy. their approach has evolved and they have adopted a more strategic one. lack of information is one of the main challenges faced by companies in their CSR endeavour. the government could assist in bridging that gap. intermediary and regulator. as mentioned previously. The former is the practice of performing charitable or benevolent actions. Therefore. Yes No Do you engage in philanthropic activities? 90%: health and safety. The latter is more embedded in corporate strategy. these two concepts are not the same.

Sponsorship usually requires a service. 90%.An overwhelming majority. For those organisations that are not satisfied with their philanthropic activities. of companies surveyed carry out philanthropic activities which tend to revolve around 3 main areas namely health and safety. or action. to a company’s bottom line. Nonetheless. Sponsorship activities Yes Do you engage in sponsorship activities? No 83%: sports and education Yes Are you satisfied with your sponsorship activities? No 17% 94% 6% Sponsorship is another concept close to CSR and philanthropy. education and community (including sports). however the method adopted may be wanting in that there are debates as to whether philanthropy is sustainable or not. The existence of philanthropy indicates an opportunity to develop and refine a CSR framework. A matching study may be carried out in order to ensure that NGOs needs and requirements are really met. Among those companies that are involved in philanthropic activities. an organisation engaged in philanthropic activities represents a good opportunity to a natural move towards strategic CSR. in return for financial support. and The organisation should engage in strategic CSR. so this frequently has clear marketing benefits and is therefore directly linked 45 . thus enhancing the chances of sustainable CSR initiatives. advertising and public relations budget to associate the company name/brand/people with dynamic events and images for their media broadcast and audience. This shows that these companies are achieving their philanthropic objectives. the reasons put forward include: ♦ ♦ The organisation has the potential and resources to contribute more to CSR. with proper education and sensitisation. It is a business tool used by many companies as part of their communications. the majority of them (91%) are satisfied with their activities. The organisations are already participating in give-aways. The fact that most of those engaged in philanthropy are satisfied from such undertakings may represent a formidable resistance to adopt a more strategic approach by actually engaging in CSR.

In view of the fact that the majority of collaborations are not just one-off. this is an opportunity of which both NGOs and the community at large could take full advantage. Among those companies that are involved in sponsorship activities. sports and education top up the list. 46 . Indeed many international institutions are drivers of such integrated effort such as the UN Global Compaq and the Millennium Development Goals (MDGs). sustainable benefits to the community may be achieved. as much as 94% are satisfied with their activities. Therefore. it has been found that the majority of collaborations (76%) are on a long-term or short-term basis and 24% on a one-off basis. Popularity of collective action Awareness about the multiple benefits to be reaped from collective actions has already arisen in corporate Mauritius as well. Among the priority sectors in which companies indulge in sponsorship activities.6 Partnerships with other organisations There has been much convergence between CSR initiatives of private organisations and civil society actions with a view to identifying opportunities to leverage corporate investment for the benefit of NGO programs. and ultimately global goals. 4. Timeframe of partnership When prompted for the timeframe concerned. 54% of companies surveyed partner up with other organisations in their CSR activities while 36% are not involved in any partnerships. having achieved their set objectives. Those existing partnerships may prompt other companies to partner with others for CSR activities. there is consensus around the world that partnership is a quicker. As such. The 8th MDG is to “develop a global partnership for development”.It is very encouraging to note that 83% of companies surveyed indulge in sponsorship activities. The survey investigated into whether companies partner up with other organisations in their CSR activities. Such partnerships may take multifold forms and involve different timeframes. very often more efficient vehicle to achieve national.

Chart 21 Are you collaborating with this/these organisation/s? Long term (beyond 2010) 44% One-off 24% Short term (2007-2010) 32% Initiating step An important finding yielded by the survey is that partnerships between companies and NGOs started by the latter approaching the former in an overwhelming majority of cases. 76%. Chart 22 How did that relationship begin? 76% The NGO approached us 24% My company approached them 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 47 .

economic. 4. the actual outcome portends well for the private sector and that existing partnerships between companies and NGOs do work and can lead to a surge in private sector / NGO Partnership. it is also imperative to evaluate such partnerships to assess whether they have brought satisfaction. political. sought and found assistance and participation from the private sector. NGOs should thus be more proactive in looking for potential partnerships with companies and buying them in. important player in CSR undertakings.This shows that there is a willingness of the private sector to partner with NGOs for a common cause. and religious in Mauritius. sports. or have resulted in incongruent goals and ultimately overall dissatisfaction.000 voluntary organisations with non-profit making goals. cultural. Chart 23 Are you satisfied with that partnership? Yes 97% No 3% Almost all companies that partner with NGOs have reported that they are satisfied with their partnerships. There are over 6.7 Corporate views on NGO They have actively The proactiveness of NGOs has yielded many satisfactory partnerships. environmental. the NGOs. This is a compelling finding in that when partnerships do take place. with clear objectives and transparency. to the benefit of the community. and thus achieved common and desired goals. Satisfaction derived from partnerships Whilst there are national and global efforts to promote partnership. This sheds light on an Civil society engagement present since the 19th century now pervades most if not all spheres of activities: social. A 48 .

The focus of the NGOs varies as well in that the ways the NGOs reach their target beneficiaries are different. the sale of goods and services. ♦ To inform. APEIM . the Mauritius Wildlife Fund is both an operational and advocacy NGO as shown below: ♦ To conserve and manage the indigenous flora and fauna of Mauritius and its ♦ Operational aims ♦ Operational/ advocacy territories. national and international level ♦ United Way. M auritius. shelter or health services Focus on small scale. M ental Health Association. M auritius Wildlife Fund. Befrienders ♦ ♦ ♦ Terre de Paix ♦ ♦ ♦ PILS. improving the welfare of the disadvantaged. The primary purpose of an operational NGO is the design and implementation of development-related projects. aim ♦ Operational aim ♦ Advocacy aim Another important aspect when considering NGOs is the funding of these NGOs.majority of these are community-based whilst around 300 are termed “non-governmental organisations”. M auritius M arine Conservation Society A useful classification of NGOs is categorising them into advocacy and operational. grants from 49 . or representing a corporate agenda. Lizié dans la M ain. ♦ To co-ordinate and administer these projects. acceptance and knowledge by lobbying. These organisations typically try to raise awareness. ACIM . press work and activist events. improving the state of the natural environment. ♦ ♦ ♦ Evolutionary stages of development NGOs Focus on relief and w elfare Deliver relief services directly to beneficiaries Examples: distribution of food. For instance. encouraging the observance of human rights. educate and involve the Mauritian people in this vital work. These NGOs have developed for a variety of purposes humanitarian issues. ♦ To raise and supply funds necessary for the conservation projects undertaken by the MWF and its associate organizations. PAWS. emergency aid. Major sources of NGO funding include membership dues. sustainable development. Advocacy NGOs are set up to defend or promote a specific cause. self-reliant local development Build capacities of local communities to meet needs through “ self reliant local action” Focus on sustainable systems development Try to advance changes in policies and institutions at a local. Friends in Hope. developmental aid.

it becomes imperative to investigate into the following. Several EU-grants provide funds accessible to NGOs. the respondents have named at most 6 NGOs. when prompted to enumerate NGOs in Mauritius. RED CROSS 50 United Way NATRESSA CARITAS MACOSS .international institutions or national governments. a meagre response. This may be due to a combination of factors such as the topical nature of the cause it defends. PILS is the most popular NGO amongst the respondents. ♦ ♦ ♦ Which are the popular NGOs in corporate Mauritius? How does corporate Mauritius view the NGO sector? Which characteristics do companies seek prior to entering into partnership/s with NGOs? NGO popularity Chart 24 NGO popularity 40% % of companies listing these NGOs 35% 30% 25% 20% 15% 10% 6% 6% 5% 3% 3% 3% 3% 3% 0% 6% 5% 5% 3% 5% 5% 5% 1 0% 8% 8% 1 0% 1 9% 1 9% 1 6% 1 3% 35% 5% 0% APEIM Blood Donors Association Lizié dans la main Mauritius Wildlife Foundation Save the children Rotary club SOS Femmes Les Enfants d'un rêve Friends in hope Étoile Esperance SOS Pauvreté Lois Lagesse SOS Village Terre de Paix Ti Diams MPRB APSA PAWS PILS Centre de solidarité NGO listed by companies Surprisingly. Bearing the ultimate objective of the survey in mind. and private donations.

thus. Mauritius Wildlife Foundation. NGO rating It was difficult to obtain a good rating of the NGO sector because of the following: ♦ ♦ ♦ ♦ ♦ ♦ The population is so big and disparate. Terre de Paix. The NGOs function so differently. Companies know a few NGOs very well. whilst not able to evaluate the big majority. SOS Village amongst others. in a position to assess them. the endorsement of Government to its cause and the stated achievements to combat AIDS and its stigma. are seldom reported in the media or when covered are often presented as matters of course. There is so little information available on all of them. However. Activities of the NGOs. however noble.its visibility due to its wide press coverage. the majority of respondents had either good or fair opinion of NGOs in Mauritius while very few companies rated NGOs as excellent/very good as shown below: Chart 25 How would you rate NGOs in Mauritius? Performance towards goals Mobilisation of resources Membership and quality of resources C ommunication C ommitment and professionalism Structure and organisation Aims and mandate of the NGOs 0% 10% 20% 30% 40% 50% 60% Good 70% Fair 80% Poor 90% 100% Excellent Very Good A better evaluation of each of the above criteria can be made by analysing the mean score as shown below: 51 . when prompted to provide a rating of the overall NGO sector. Other popular NGOs include: Association des Parents d’Enfants Inadaptes de l’ile Maurice. and They are not regulated.

all the other criteria listed have means below 3 (i. while the aims and mandates of NGOs might be noble and interesting. membership and quality of resources and performance towards goals are perceived to be below expected standards by Mauritian organisations. 52 . Perception is as good as reality – NGOs should reverse this perception by addressing the above dimensions.e. good). their commitment and professionalism. This implies that they are perceived as being fair to poor by the majority organisations surveyed.e.Apart from the aims and mandate of the NGOs which achieves a mean of 3 (i. level and quality of communication. resources mobilisation. fair). Hence. the way NGOs are structured.

These multi-stakeholder partnerships have become an established form of actualising corporate commitments as shown in the following table: 53 .0% 70.0% 60.0% 20.NGO characteristics encouraging partnership Lastly. commitment and professionalism and performance towards goals are the most important factors that companies consider when partnering with an NGO.8 Potential partnerships Tri-sector partnerships that engage private sector. respondents were invited to pick the characteristics of NGOs which count most in their partnership search decision. Chart 26 Which factors would you consider when partnering with an NGO? Performance towards goals Mobilisation of resources Membership & quality of resources C ommunication C ommitment & Professionalism Structure & Organisation C ommunity Outreach Brand C redibility Aims and mandate of the NGOs 10.0 % Aims and mandate of NGOs.0% 50. and the government are very much in vogue currently and have become particularly powerful engines of change in recent years. This may explain why PILS top up the popularity list of companies since they successfully satisfy the above dimensions.0% 40.0% 30.0% 100.0% 90.0% 80. civil society. 4.

org IT Transportation Seedco (USA) UNICEF UN Office for the Coordination of Humanitarian Affairs Union Mondiale pour la Nature Environment protection IBM DHL Poverty Disaster management TOTAL Energy Environment protection Coca Cola Consumer Business United States Agency for International Development Manufacturing heavy Environmental Assistance Center Green Earth Center Environment protection Toyota Procter and Gamble Body Shop Consumer Business Children’s Safe Drinking Water Children health promotion Consumer Business British Union for the Abolition of Vivisection Animal protection MTV Network International Health promotion Consumer Business World Food Programme Poverty Unilever Wal-Mart Retail Red Cross Fighting AIDS Gap Inc Manufacturing (PRODUCT) RED Fighting AIDS NOKIA Electronic business UN Children’s Fund Children welfare L’Oreal Consumer Business CSR Europe Gender equality Singapore Airlines Aviation Singapore Chinese Orchestra Promotion of arts BBC Media Countryside Agency National Trust Forestry Commission Environment protection Indeed partnership models that link private. public and civil society contain the twin possibilities of both addressing pressing social. 54 .Multinational company BNP Paribas Sector of activity NGO/Company Banking GoodPlanet Agence de L’Environnement et de la Maitrise de l”Energie Pomozte detem Foundation (Czech Republic) SOS Children’s Village (Morocco) Cue Kids (Oceania) Plan International Partnership area Environment protection Accor Group Hotel Children’s welfare Ben and Jerry’s Consumer Business Dave Matthews Band SaveOurEnvironment. economic and environmental challenges as well as benefiting the partnership agencies.

This survey will ultimately have to recommend potential multi-stakeholder partnerships. almost half of them were not satisfied with them. Key to such an endeavour is: ♦ the assessment of whether the respondents possess adequate benchmarking information. This high rate of dissatisfaction may be due to the perceived standalone position of each stakeholder in CSR activities resulting in a lack of coherence and goal congruence. However. the interest demonstrated by private companies in engaging in policy dialogues. 75% of them were aware of such partnerships in Mauritius. ♦ ♦ ♦ Awareness of private sector/NGO/government partnership Respondents were asked about their awareness of partnerships which exist between the private sector. 55 . the interest shown by Corporate Mauritius in such partnerships. NGOs and the Government. Only then can they provide valuable and novel contribution to such partnerships. and their level of satisfaction with such partnerships. and identification of areas of CSR where private firms lack information. locally and/or globally.

0% 0% 20% 40% 60% 80% 100% 56 . who? 54. then the state of CSR in Mauritius could drastically improve. Types of partners sought This high interest shown by large firms in future partnership triggered the following question.Interest in partnership Respondents were asked whether they would be interested to partner up with other organisations to conduct CSR activities.0% Private Firms 76. Chart 28 If yes.0% Government NGOs 88. with the result of an embedded CSR culture in Mauritius. Chart 27 Would your organisation be interested to partner up with other organisations to conduct CSR activities? Yes 79% No 21% 79% of respondents have shown interest to partner up with other organisations to carry out CSR activities. who would they wish to partner up with. This is a key finding in that if such intent is materialised into meaningful and long-term partnerships.

as previously mentioned. environment and poverty are the main areas where organisations are keen to engage in but lack information. Hence. lack of information was one of the main challenges of companies in their CSR endeavour. 88% of companies are interested to partner with them. in general. 57 . 76% with other private sector firms and only 54% with the government. Education. In fact. for NGO-private firm partnership. In fact. Mauritius Wildlife foundation amongst others. Chart 29 Is there an area(s) where you would like to conduct CSR activities but have limited information? No 56% Yes 44% 44% of companies surveyed would like to conduct further external CSR activities but have limited information in areas of need. they aspire to partner with certain specific NGOs which seem to perform well such as PILS. CSR Areas with limited information The respondents were then prompted to share areas where they would like to conduct CSR activities but have limited information. Areas for potential private sector and NGO partnership The survey has revealed that private sector firms are willing to partner up in varied areas ranging from promoting children welfare and health to protection of environment and promoting education.Although there is a perception that NGOs have significant room for improvement. there is an urgent need to bridge this information gap.

community and society. Poverty is an area where companies would like to intervene. hunger and homelessness). education. What should be the role of each stakeholder: the private sector. health. 58 . The above table shows that certain areas interest a large number of respondents such as: humanitarian (poverty. e. What are the areas where resources should be devoted. and poverty recurs both under “humanitarian” and “community and society”. etc Therefore. environment. a firm may wish to engage in CSR to help women with drug problems.g. civil society and the government. dru/alcohol. respondents were probed to identify any interest in engaging policy dialogues. and health. Companies wishing to help children may wish to intervene in areas as diverse as education.9 Interest in policy dialogues Engaging in policy dialogue is another form of activity which can shed light into various aspects of CSR: ♦ ♦ ♦ What should be done to promote a CSR culture. 4.Areas of potential partnership Education Environment/wildlife Humanitarian Health Community and society Business training conduct. empowerment and Number of private sector (large) firms showing interest in this field* 17 15 12 11 10 6 4 4 3 3 2 2 2 1 1 Drug/alcohol Criminality Women Sports and culture Children Civic life Elderly people Animal welfare Development * These areas of interest are not necessarily mutually exclusive.

Chart 30 Would you be interested to participate in policy dialogues initiatives involving NGO/PS/Government? Yes 79% No 21% The majority of companies surveyed (79%) are interested to participate in policy dialogues initiatives involving NGO/Private Sector/Government. discussion forums. social flaws (AIDS. violence. NGO and the Government. Provide the trend that they foresee in CSR activities. NGOs and Government is congruence of ideas. poverty. partnerships can best happen if there is a shared vision. 59 . health and safety. This can be achieved by bringing major stakeholders together at workshops. education. Organisations willing to participate in such policy dialogues are of the view that areas of focus should be on the following: community. This could be a stepping stone for possible partnerships between the private sector. In other words. the main criterion for partnership between private sector. and criminality) Moreover. drugs. alcoholism.10 Concluding comments The respondents were invited to: ♦ ♦ Share the benefits that their engagement in CSR has brought about. etc. 4.

there is better brand recognition and awareness amongst others. training. Affecting external stakeholders. attract more customers. This may create a snowball effect to the benefit of the 60 . higher employee productivity and satisfaction. i. team building sessions etc. CSR trend The companies were invited to share their views on trends for companies with respect to adopting CSR practices.Benefits of CSR Chart 31 Main benefits reaped by engaging in CSR 40% 35% 30% % of Companies 25% 25% 20% 15% 10% 5% 0% Internal stakeholders External stakeholders Personal satisfaction Benefit category Other No answer 10% 8% 33% 35% Most companies mentioned that the main benefits of CSR undertakings are twofold: ♦ Affecting internal stakeholders. employees – there is better employee relations. Companies benefit directly in that employee productivity increases and indirectly by avoiding costs such as recruitment.e. i.e. government. Nearly half of the respondents (49%) surveyed believe that CSR trend will be increasing in Mauritius. ♦ This indicates that companies are achieving their objective of enhancing their image vis-à-vis both the external and internal community. customers. public at large. A few respondents have reported that they derive a sense of satisfaction for “doing good in society”. the corporate image is enhanced. Companies have cited that they are able to retain customers. better employee retention. sense of belongingness.

Other reflections and arguments included: more commitment from the private sector. 4. Around 9% of the companies have however indicated that they anticipate CSR to remain stagnant or to decrease. 25% of respondents have started their CSR undertakings in the past 3 years only. need for the government to act as a facilitator.11 Summary of key findings CSR culture ♦ CSR culture is not yet embedded in Mauritius. procedures and planning in most organisations.community. Endword Chart 32 Endw ord The players should be more credible 6% 0% Government There should be should act as a more concrete facilitator commitment from 21% the Private Sector 14% CSR is important and is a must 59% 59 % of companies concluded that CSR is important and must be practised for the benefit of both the internal and external community. However. this reinforces the finding that the majority of companies will continue and/or expand their CSR activities. ♦ A proper CSR structure is not a priority for many organisations. Moreover. CSR policy ♦ CSR is not structured and formalised in terms of policy. 61 . there is an increasing interest and sensitisation to the CSR cause. While many organisations will continue and/or expand their CSR activities in the future. their approach will not be planned and formal. ♦ The majority of organisations do not realize the importance of a coherent and systematic CSR undertaking on their organisational performance.

Evaluation of implementing CSR activities ♦ Most companies surveyed have reported having benefited from CSR undertakings in terms of goodwill. 70% of organisations surveyed set budgets for conducting CSR activities. ♦ Organisations have benefited from conducting internal CSR activities in terms of higher productivity. 68% of respondents have a person/team designated to overlooking over CSR activities. ♦ The 2 major challenges that organisations encounter when conducting CSR activities include: lack of information on needy CSR areas and lack of audit after implementation of CSR initiatives. better staff retention. Internal CSR ♦ ♦ Internal CSR is yet to be integrated in the management culture of companies in Mauritius. The majority of organisations conduct CSR on an individual level.♦ A significant proportion of respondents (i) do not consider CSR as a key tool for risk management and (ii) fail to appreciate the bearing that CSR may have on risk management. employee and client satisfaction. A large proportion of organisations do not measure the impact of their CSR activities. ♦ According to organisations in Mauritius. ♦ The majority of companies in Mauritius will continue and/or expand their CSR activities in the future. intermediary and regulator. productivity. 62 . higher staff morale. Organisations in Mauritius tend to arm their employees with the necessary tools in order to become more productive while neglecting the social and family life aspects. the Government can help in the promotion of CSR by acting as a facilitator. Framework for external CSR activities ♦ ♦ ♦ ♦ ♦ ♦ The majority of organisations in Mauritius conduct CSR activities in an informal way. ♦ Very few organisations have internal CSR dynamics embedded in their Human Resource systems. goodwill and corporate image. Most organisations in Mauritius communicate about their CSR activities mainly through their annual report and/or newspaper/magazine. and believe that CSR is important and must be practised for the benefit of both the internal and external community.

79% of large companies surveyed have shown interest to partner up with other organisations to carry out CSR activities in the future. drugs. education. ♦ Organisations will lay much emphasis on aims and mandate of NGOs. humanitarian. ♦ Organisations willing to participate in such policy dialogues are of the view that areas of focus should be on the following: community.Philanthropic and sponsorship activities ♦ 90% of respondents carry out philanthropic activities while 83% indulge in sponsorship activities. ♦ Fields of potential partnerships include: education. health and safety. alcoholism. sports and wildlife. and criminality). health. Policy dialogues ♦ The majority of companies surveyed (78%) are interested to participate in policy dialogues initiatives involving NGO/Private Sector/Government. Partnerships with other organisations ♦ ♦ 54% of respondents partner up with other organisations in their CSR activities. and empowerment and training. commitment and professionalism. environment. poverty. the way they are structured and governed are perceived to lack excellence and professionalism. 63 . social flaws (AIDS. violence. poverty. structure and organisation and performance towards goals when partnering with NGOs in the future. NGO in Mauritius ♦ While the aims and mandates of NGOs in Mauritius might be noble and interesting.

History of CSR Chart 33 History of the com pany's engagem ent in CSR <10yrs 13% >10yrs 33% Since start up 54% The introductory question aimed at gaining information about the engagement of the SMEs in CSR. Work is carried out in an unstructured way. Many SMEs are micro-businesses (often one-man show) so that aspects such as risk management are only considered. This is in harmony with the fact that in SMEs.1 Findings . it emerged that most of them conduct CSR in an informal way: ♦ ♦ ♦ ♦ 97% do not have a CSR policy. SMEs play a growingly significant part considering their economic role in creating employment and their social embedding. 64 . and 86% do not have risk management policies. The survey revealed that 54% of them have been carrying out CSR activities since start up. 54% have not designated someone to oversee compliance with law and international codes. functions.5 5. often ad-hoc. if not all.SMEs Strategic approach to CSR Overview Although CSR undertakings are generally attributable to large organisations and multinationals. and 86% do not consider CSR as a key tool for risk management. ♦ ♦ ♦ One person may cumulate various. and not formalised as policies and procedures. 33% trace their CSR commitment to a long time back (more than 10 years) and the rest have started less than 10 years ago. When prompted further.

This is probably because they are too small and lack the means for implementing internal CSR policies. these were mostly done for image building purposes. Strategic approach to internal CSR Chart 35 Do you have an internal CSR policy? Yes 17% No 83% When asked whether they have an internal CSR policy in place. 5.2 Internal CSR As for large companies. SMEs have been probed for their internal CSR undertakings.♦ Often carry out CSR as an integral part of their operations Chart 34 Why did you start at all? Global Policy Enhance image vis-à-vis internal community Enhance image vis-à-vis external community Others 0% 5% 10% 15% 20% 25% 30% 35% 40% Upon inquiring into the motives for engaging in CSR activities. 65 . 83% of the respondents answered negatively.

Benefits of internal CSR Chart 37 How do you benefit from internal CSR? Higher pro ductivity B etter staff retentio n Higher staff mo rale 0% 10% 20% 30% 40% 50% 60% 70% 66 . These dimensions are considered the basic ingredients for business success. Training/career advancement of employees and Incentive programs are other forms of CSR adopted by SMEs. The most popular form of internal CSR activities was provision of good occupational health and safety atmosphere for their employees (54%). written policies and procedures. with little. This confirms that SMEs still operate in a very informal way. it was evident that all the SMEs engage in at least one form of internal CSR. not to say none.Types of internal CSR Chart 36 What does internal CSR encompass for the company? 60% 50% 40% 30% 20% 10% 0% Occupational Health & Safety Incentive Programs Training/Career Advancement Profit sharing/share options Employee Participation in decision-making Employee satisfaction surveys Workplace Diversity Work-Life Balance Collective Bargaining 35% 27% 16% 11% 51% 51% 54% 32% 24% When asked about what internal CSR encompassed for them.

g Newsletter) or informally (e. formally (e. Communication about CSR commitment and people commitment surveys were brought up as less important factors.3 Framework for external CSR activities Responsibility and involvement (who) Chart 38 Who overlooks CSR activities? 38% 31% 31% Owner Appointed person Appointed team 67 .g through emails) People commitment surveys 68% 59% 65% 62% 22% 22% 5. Important factors for the promotion of internal CSR Percent Commitment of top management to inculcating CSR in the organisational culture Having shared values emphasising an internal CSR culture Allowing and encouraging employees to participate in community CSR activities Commitment of employees to CSR Communication about CSR commitments.The survey inquired in detail about the benefits the SMEs reap from engaging in internal CSR. followed by better staff retention for 60% and higher productivity 46%. 68% of companies stated that “Commitment of top management to inculcating CSR in the organisational culture ” was a powerful promotional dimension in SMEs. The following question concerned the factors that were important to promote internal CSR in SMEs. The most important benefit is higher staff morale for 65%.

38%. the management team is involved in CSR activities. In 31% of SMEs the owner assumed the CSR responsibility and in the remaining 31%. a team was allocated that responsibility. This is probably because SMEs are small by nature and they have limited resources for CSR endeavour. appointed a third party to conduct CSR. It was also interesting to see whether there was a clear demarcation in involvement of management and employees in CSR. Most SMEs.The next question aimed at identifying who assumed responsibility for CSR in SMEs. Resource allocation (what) Chart 40 Which resources do you devote to your CSR activities? 80% 70% 60% 50% 40% 30% 20% 10% 0% Funds Products Skills Premises People 76% 73% 30% 22% 68 . Employees generally are not involved in CSR activities. Chart 39 Who is/are actually involved in the CSR activities? 16% Emplo yees 84% M anagement 0% 20% 40% 60% 80% 100% In the majority of SMEs surveyed (84%).

NGOs may thus gear their demands accordingly. It is interesting to note that SMEs contribute to CSR activities more in kind than in funds. Types of CSR undertakings (what) Chart 41 What are the activities that you conduct? Suppliers Stakeholder Engagement Shareholders Public Reporting Environment Governance / Code of ethics Customers Community & Broader Society Employees . It is noted that due to their sheer size.The survey tried to identify resources which SMEs allocated to CSR: funds. products. This confirms that SMEs have a great social embedding. premises or people. they are less involved on topical issues such as the environment and governance/code of ethics. Furthermore. skills. Most SMEs contribute to CSR activities by funding activities and donating their products.Internal CSR 14% 0% 3% 0% 27% 5% 35% 89% 81% 0% 20% 40% 60% 80% 100% The CSR undertakings of most SMEs feature a strong focus on society and employees. SMEs do not allocate their premises for CSR undertakings. Forms of action Chart 42 What form does your activities take? Collective Action 14% Individual Action 86% 69 .

14% carry out CSR activities by partnering up with NGOs and 16% with the private sector. The underlying reason for such a decision would seem that they encounter unequal participation from other organisations in which they have collaborated in the past. Chart 43 Collective Action C ollective Action with International Bodies C ollective Action with Governmental Bodies C ollective Action with NGOs C ollective Action with PS firms 0% 0% 3% 14% 16% 20% 40% 60% 80% 100% Controlling CSR activities Chart 44 Do you measure the impact of your CSR activities? Yes 19% No 81% Only 19% of SMEs ensure that the targeted groups have benefited from CSR activities. Out of the remaining 14% which do CSR through collective action.SMEs were also asked whether they conduct CSR individually or by partnering up with other organisations. Most organisations prefer to act individually when they undertake CSR activities (86%). This is explained by the fact that SMEs’ contribution to CSR is too minimal on one hand 70 .

conducting CSR. Which factors promote CSR according to them. This would definitely encourage them to carry more of such activities. and What should be the role of the government? Benefits Chart 45 How has your organisation benefited from conducting CSR? Better public relations Better relations w ith clients Better relations w ith suppliers Better motivation amongst employees 0% 10% 20% 30% 40% 50% 11% 32% 49% 59% 60% 70% The engagement of SMEs in CSR activities clearly indicates that there are many benefits to be reaped. How they foresee the future of CSR undertakings.4 Evaluation of implementation of CSR activities There are a number of areas pertaining to implementation of CSR activities requiring further probing: ♦ ♦ ♦ ♦ ♦ What benefits do SMEs reap. 71 . These firms were asked how they have benefited from Most companies surveyed reap benefits of CSR activities through enhanced employees motivation (59%) and better public relations (49%). What challenges they face. Companies are thus achieving their desired objectives by carrying out both internal and external CSR activities. 5.and on the other. SMEs lack the necessary personnel and time to go on site to evaluate the backdrop of their CSR undertakings.

. More than 85% of the organisations are willing to further their This is positive as although the impact of their CSR 72 engagement in CSR activities. This is attributed to the fact that SMEs have limited structure and resources to carry out CSR activities. Many companies pointed out that the government has to intervene by identifying on needy CSR areas and devise strategies to address these issues. Lack of coordination and information are the main challenges that the organisations have to face. Future of CSR undertakings Chart 47 Do you foresee to continue conducting CSR activities? Expand C SR activities 11% Engage into new C SR activities 16% C ontinue C SR activities 59% C urtail C SR activities C ease C SR11% activities 3% Respondents were required to indicate whether they foresee to continue conducting CSR activities. during and after implementing CSR activities.Challenges Chart 46 Did you encounter the following challenges when implementing your CSR activities? 16% 14% 12% 10% 8% 6% 4% 2% 0% Lack of audit after implementation Lack of coordination Lack of information No proper partnership 5% 8% 1 4% 1 4% It was also interesting to identify challenges facing SMEs before.

This may be due to the many challenges they have faced before. this measure would be well appreciated and help to enlarge SMEs’ CSR activities. during and after implementing CSR. As regards to revision of tax policy regarding CSR. the guarantee that targeted groups are indeed benefiting from CSR activities turned out to be the most important factor.undertakings is not significant. On the other hand. Factors promoting CSR Chart 48 Factors that would encourage your organisation to increase its CSR activities Positive outcomes for the organisation A forum whereby pressing needs (economic. social etc) can be identified The guarantee that targeted groups are indeed benefiting Transparency in implementation of activities at NGO level Partnership with other PS firms or NGOs A better information dissemination about NGOs A revision of the actual tax policy regarding CSR activities 0% Very Important Important 20% 40% 60% 80% 100% Somehow Important Not important at all When prompted to share what would encourage them to increase CSR. Role of government Chart 49 Required assistance from Government Acting as Supervisor and Facilitator 20% Assistance in kind or fund 18% Fiscal Incentives 32% 0% 5% 10% 15% 20% 25% 30% 35% 73 . it is interesting to note that 14% of SMEs foresee to curtail or cease their engagement in CSR. However. partnership with external organisations does not hold much of importance. this would at least help to breed the CSR culture in the business community in Mauritius.

SMEs. 86% are involved in philanthropic activities. This demonstrates that the willingness for CSR endeavour is present among SMEs but they lack funding to carry out such activities. This is an opportunity which the community at large could take advantage. 5.5 Philanthropic and sponsorship activities Philanthropic activities Chart 50 Do you indulge in philanthropic activities? Yes 86% No 14% Respondents were also required to state whether they indulge in philanthropic activities. 32% of the SMEs surveyed welcome fiscal incentives from the government. Chart 51 Philantrophy: priority areas supported Social evils Community Environment Education Religious Poverty 0% 2% 45% 5% 29% 8% 27% 10% 20% 30% 40% 50% 74 . having reported that they do not necessarily wish to partner up with others in their CSR undertakings. have nevertheless reported that the government may play a more active role.

Sponsorship activities Chart 52 Do you indulge in sponsorship activities? No 51% Yes 49% In addition to philanthropic activities. 75 . we also investigated whether SMEs in Mauritius indulge in sponsorship activities. Again this may be due to a quest for more visibility. the general community and in religious activities. 51% are not involved in sponsorship activities. This may be with a view to enhance their visibility. Sports is the most common area which SMEs provide sponsorship. Only 49% of the SMEs surveyed undertake sponsorship activities. most probably due to lack of funds. Chart 53 Priority areas sponsored Community in general 24% Religious 16% Sports 27% 0% 5% 10% 15% 20% 25% 30% Priority areas sponsored by SMEs are mainly in sports. It is interesting to note that large companies have also earmarked these two areas as the most important to carry CSR activities.Community and Education are the two most common priority areas in which SMEs conduct CSR activities.

This is probably because they carry CSR activities in an informal way and due to limited resources.5. Those SMEs that collaborate with other organisations do it on a one-off basis.6 Partnerships with other organisations Chart 54 Are you collaborating with this/these organisation/s? One-off 50% Long term yond 2010) 33% Short term (2007-2010) 17% A key finding from our study reveals that 84 % of SMEs do not partner up with other organisations for CSR activities. Many SMEs have also encountered organisations. Chart 55 unequal participation during previous partnerships with other NGO popularity 40% 35% 30% 25% 20% 15% 10% 5% 0% 35% 19% 10% 5% 10% 5% 13% 5% 76 . This is because they are not well structured and like to do their CSR activities in their own way and in their own pace.

Mean Score Aims and mandate of the NGOs Structure and organisation Commitment and professionalism Communication Membership and quality of resources Mobilisation of resources Performance towards goals 2.6 2.We also queried the respondents on NGO popularity. Chart 56 How would you rate NGOs in Mauritius? Performance towards goals Mobilisation of resources Membership and quality of resources C ommunication C ommitment and professionalism Structure and organisation Aims and mandate of the NGOs 0% 10% 20% 30% 40% 50% 60% Good 70% Fair 80% Poor 90% 100% Excellent Very Good Furthermore. This implies that they are perceived by SMEs as being fair to poor. 77 . The mean score gives a better evaluation of each of the above criteria. Perception is as good as reality – NGOs should reverse this perception by addressing the above dimensions.6 Aims and mandate of the NGOs obtains the highest mean score but all of the above criteria obtain a mean score of less than 3. SMEs consider PILS to be the most popular NGO.5 2.8 2.5 2. Very few rate NGOs as excellent/very good. It is important to note that PILS is also the most popular NGO among large companies.6 2. just like for large companies. the majority of SMEs rate NGOs in Mauritius as good/fair.5 2.

who? Government 38% NGOs 94% Private Firms 56% 0% 20% 40% 60% 80% 100% Those SMEs that are interested to do partnerships with other organisations are not keen to partner with the Government.Chart 57 Would your organisation be interested to partner up with other organisations to conduct CSR activities? No 57% Yes 43% Another key finding is that more than 50% of SMEs reject the idea of a partnership with other organisations to conduct CSR activities. 78 . hence substantiating the fact that SMEs are not prepared to devote significant funds and time to the provision of CSR activities. Chart 58 If yes. They prefer to partner with NGOs to carry out CSR activities. This is mainly due to their small size and limited resources.

but they lack information on this sector. Poverty and Health. This is also the case for large companies. there is an urgent need for the government and the NGOs to provide all necessary information on education in order to allow business organisations to carry out their CSR activities properly. Just like for large companies. Therefore. credibility of partners is the most important criteria for SMEs prior to partnering up. This is because SMEs funds are limited and they want to ensure that 79 . Chart 60 Areas for NGO/PS/Govt partnerships Poverty 38% Health 21% Education 41% The main areas which SMEs consider important to partner with NGOs. Moreover.Chart 59 Ares where organisations lack information Environment 13% Poverty 40% Education 47% It is also to be noted that SMEs favour education as an area for potential collaboration. private sector and the government are namely in Education. the majority of SMEs consider Education to be the most important area to have partnerships.

there will be an upward trend. goodwill and personal satisfaction. employee satisfaction. Public relations is considered to be the most important benefit for SMEs since they are small in size and thus lack visibility. To an overwhelming majority of them. communication and formal CSR structure. An upward trend may also prompt other SMEs to indulge in CSR. Chart 61 Benefits derived from CSR undertakings Personal satisfaction Public relations Employee satisfaction Goodwill 0% 5% 10% 10% 22% 14% 10% 15% 20% 25% Our study also investigated whether SMEs in Mauritius are deriving benefits from CSR activities. Other criteria include: goal congruence. Therefore. This demonstrates that SMEs are adopting a positive approach to CSR activities. 80 . We also queried SMEs on CSR trend in Mauritius.their partners will make good use of their funds. CSR activities have helped to make their name known to the general community and have thus enhanced their visibility. The findings reveal that the main benefits that SMEs have obtained from CSR undertakings are public relations.

SMEs mentioned that in order to enhance CSR development.5. there must be an increased commitment from the private sector in general and the government must reinforce its role as a facilitator. 81 .7 End word Chart 62 End word Increased commitment from Private Sector 53% Government should act as a facilitator 47% As an end word to the interview.

It is also worth noting that SMEs that are willing to partner up with other organisations are not keen to partner with the Government. CSR culture and interest is very much present among SMEs in Mauritius. NGO in Mauritius ♦ SMEs perceive NGOs in Mauritius to lack excellence and professionalism. Partnerships with other organisations ♦ ♦ Only 20% of SMEs partner up with other organisations in their CSR activities. 82 . CSR policy ♦ 97% of respondents do not have a formal policy towards CSR Internal CSR ♦ ♦ 80% of SMEs surveyed do not have an internal CSR policy.5. Framework for external CSR activities ♦ 87% of SMEs surveyed prefer to carry out their CSR activities on an individual basis. More than 50% of SMEs reject the idea of a partnership with other organisations to conduct CSR activities. Evaluation valuation of implementing CSR activities ♦ ♦ More than 75% of SMEs will maintain/increase/start CSR activities in the future. employee satisfaction. the majority of SMEs in Mauritius indulge in internal CSR activities mainly in the form of training/career advancement and occupational health and safety. However. goodwill and personal satisfaction. The major benefits that SMEs have derived from CSR undertakings are public relation.8 Summary of key findings CSR culture ♦ Though not formalised and structured. Philanthropic and sponsorship activities ♦ 87% of respondents carry out philanthropic activities while 60% indulge in sponsorship activities.

83 . ♦ SMEs favour education as an area for potential collaboration. Other interest areas include poverty.Policy dialogues and areas for potential collaboration ♦ 53% of SMEs are interested to participate in policy dialogues initiatives involving NGO/Private Sector/Government. health and environment.

poverty and health. and ♦ The well-known NGOs in Rodrigues include: Craft Aids. handicapped persons. The concept has not yet seeped into the vision and strategy of companies. environment. companies intend to continue and/or increase their CSR undertakings in the future. education. ABRO. 84 . juvenile delinquency. unemployment. ♦ ♦ None of the companies surveyed in Rodrigues have a formal CSR policy.6 ♦ Findings – Rodrigues CSR in Rodrigues is carried out in an informal way. ♦ Major problems in Rodrigues – water supply. equipment. health care (lack of doctors. o ♦ Companies do not communicate about their CSR activities. sports. big or SMEs. ♦ Companies engage more readily in philanthropy and sponsorship than strategic CSR. Red Cross. teenage pregnancy. lack of leisure activities. education (lack of teachers). combat against teenage pregnancy. sports. Shoals of Rodrigues. ♦ Areas of potential partnership include: education. Time is also allocated to CSR activities on an ad-hoc basis. Engagements in CSR are mostly carried out through individual action. alcoholism. ♦ NGOs have reported lack of funding from Private Sector and Government as being a major cause for lack of integrated CSR projects in Rodrigues. ACIR. Internal CSR practices are not common in Rodrigues showing that the concept of organisational development is yet to gain popularity. Despite the ad-hoc nature of CSR in Rodrigues. ♦ Current philanthropic and sponsorship activities by organisations in Rodrigues are concentrated on the following areas: environment. pharmacy). ♦ Companies have not elaborated codes of conduct/ethics/corporate governance or risk management policies. No budget is set for CSR. health. ♦ CSR is carried out in an ad-hoc way: o o o o Responsibility for CSR is not assigned to anybody or team.

1 Fundamental Rights 7. Provisions to secure protection of law.1. Protection from slavery and forced labour. Protection of freedom of movement. Protection of right to life. Protection of freedom of conscience. Protection of freedom of expression. Protection of freedom of assembly and association. Protection of right to personal liberty. The Constitution of Mauritius further contains provisions for the enforcement of those rights. and Protection from discrimination. Strength ♦ The principles laid out in the Constitution of Mauritius take precedence over laws and are at the highest level of the legal hierarchy.1 The Constitution of Mauritius The Constitution of Mauritius is a framework of fundamental human rights.1 Existing regulatory framework The applicable laws and regulations are listed hereunder: 7. 7. Some of the principles laid out in the Constitution of Mauritius are namely: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ The right to freedom. Protection from deprivation of property.1. Protection of privacy of home and other property. 85 .7 Legal review We have carried out a high level overview of relevant laws and codes that may affect CSR directly or indirectly and have identified improvement areas to them.1. Protection from inhumane treatment.

Strengths ♦ The Act provides that the Commission will enquire into any complaint not only from anyone alleging that his rights are being violated but also when there is a likelihood of his rights being violated. ♦ There is a set time limit of a maximum of 2 years within which the Commission will enquire.1. ♦ The Commission works quite independently but at the same time has to report each year to the President. ♦ The Ombudsman is there in theory. summon witnesses and examine them on oath. ♦ The Commission is also empowered to review any factor or difficulties that would inhibit the enjoyment of human rights. In the execution of its duties. ordinary citizens are in practice often deprived of those remedies. Recommendations ♦ There is a need to improve the system for reporting breaches of the Constitution. 86 . the Commission is empowered to visit places of detention.2 The Protection of Human Rights Act The Act puts into place a Commission to deal with any complaints pertaining to human rights violation. resolve any complaint/ matter subject of an enquiry.Weaknesses ♦ The recourse to remedies for breaches of the Constitution of Mauritius is a heavy one as it necessitates a lot of efforts and funds and for the said reasons. but ordinary citizens are not aware of same.1. improve substantially the help given to normal citizens who want to take redress for breaches of the Constitution and ease the system where breaches of the Constitution are dealt with. call for the production of documents. adequate information campaigns must be done so that ordinary citizens are aware of the existence and mechanism of those systems. ♦ Once the above measures are in place. which are only left to persons of means or persons with considerable support behind them. 7.

it still cannot deal with any complaint subject to its enquiry and has to refer the matter to the appropriate body based on the matter at issue.1. the legal power to revoke any of those safety regulations. and the Consumer Protection Act 1991.Weaknesses ♦ The Act is limited to complaints relating to acts or omission of anyone acting in the performance of any public function conferred by law or in the performance of the functions of any public office or public body only.1. Weaknesses ♦ The Ombudsman has no sanctioning powers and no powers to implement his decisions.3 Act Sections 96 and following of the Constitution and Ombudsman The above provide for the setting up of the office of an Ombudsman who shall. which provides for general safety requirements for consumers. with his officers. sexual offences. ♦ Though the Commission has quite vast powers.4 Other legislations There are also some specific legislative enactments for special situations such as the Child Protection Act 1994. Strengths ♦ The Act provides for a definite set procedure to deal with complaints and sets up an amicable way of resolving same. 7.1. have the responsibility to investigate any complaint made to it mainly regarding persons employed in the public sector. For example where a complaint deals with the commission of an offence. Recommendations ♦ The Commission could be given more powers so that it could deal directly with any matter without having to have recourse to other institutions. The Commission should have powers to act immediately and without notice in case where celerity is needed. which provides for the protection of children against ill treatment. He could also be given sanctioning powers. the matter is referred to the DPP. 87 . 7. Recommendations ♦ The Ombudsman could be given powers to implement his decisions directly.1. child trafficking.

education. services or facilities. conditions of work. in 88 .1. 7. ♦ Penalties against workplace violence are very low. provides penalties against violence at the place of the work.1.2.2. It includes provisions against discrimination.7. employment. ♦ Increase penalties against workplace violence. the modes of payment of remuneration.2. it Weaknesses ♦ The Act does not make provision for enforcement agent to check the employment of children or any employment of young persons in a dangerous environment. profession. Industrial Relations Act 1982 7. inter alia in. This law also provides for internal working conditions such as hours of work. including overtime. Strength ♦ The Labour Act provides positive measures such as the prohibition of employing children or even young persons in dangerous environment. trades or occupation. both normal and punitive and other related matters. provision of goods. Recommendations ♦ Provision for enforcement agent to verify and to sanction employment of children or any employment of young persons in a dangerous environment.3 Sex Discrimination Act 2002 The Sex Discrimination Act 2002 provides for the elimination of all forms of gender discrimination and sexual harassment in certain areas of public activity.2 This Act caters for aspects of good relationship between management and workers and contains a code designed to promote better relationship between the various players of the workplace. measures against workplace violence and includes provisions on termination of employment as well as payment of severance allowance. It also provides for the recognition of trade unions and relationships between the unions and management.1 Labour Act 1975 This Act governs all employer-employee relationships and deals with issues such as the payment of remuneration. Moreover.2 Labour 7.1.1. any advances or deductions.

This may be by disseminating guidelines to the public starting from schools to work places. acceptance and compliance of the Act. b) Cause such enquiries to be made into a complaint in such a manner it thinks fit. in clubs on grounds of sex. seminars must be organised to cover the main provisions of the Sex Discrimination Act. 89 . c) Endeavour by conciliation to effect a settlement of the matters to which the alleged. It establishes the Training and Employment of Disabled Persons Board which provide for the welfare of disabled persons and prevent discrimination in employment. in companies. Strength ♦ The Act establishes a Sex Discrimination Division which : a) Receive and enquire into any written complaints related to alleged infringements of this Act.accommodation.2. marital status. infringements relate.1. Strengths ♦ The Act imposes a duty on every employer having in its employ 35 or more people to recruit a percentage of disabled persons. Weakness ♦ There is the need for the Sex Discrimination Division to promote understanding. It has to undertake research and educational programs and other relevant programs for promoting the objects of Recommendations ♦ It is suggested that the Sex Discrimination Division must show more visibility and thus encourages victims of sex discrimination to come forward for the necessary protection. ♦ The division must also play a more proactive role in the provisions of sexual education. partnerships or other associations. d) Make recommendations as it deems appropriate to any relevant authorities. or pregnancy. the above Act.4 The Training and Employment of Disabled Persons Act 1996 This Act caters for the training and employment of disabled persons. 7. ♦ Moreover.

1. More specifically. the Act provides for the legal framework and the mechanism to protect the natural environment. ♦ ♦ Breaches of any obligations under the Act is considered to be an offence. The Act includes tax incentives or other incentives to employers to recruit disabled persons. and to ensure the proper implementation of governmental policies and enforcement provisions necessary for the protection of human health and the environment of Mauritius. 90 . to plan for environmental management and to coordinate the inter-relations of environmental issues. Recommendations ♦ An enforcement body must be set up to verify any potential infringements of the Act and ensure that the rights of disabled persons in employment are safeguarded. environmental protection and sustainable development for the present and future generations.3.1. Opponents can contest the project. 7.♦ The Act provides that a disabled person shall not be employed in a work which is unsuitable having regards to the nature of the disability. and appeal procedures before the Environment Appeal Tribunal are provided for.3 Environment 7. ♦ The obligation to supply an Environment Impact Assessment (EIA) before undertaking works which are listed under the Act and can have an impact on the environment. a unit of the Mauritius Police Force whose task would be to enforce environmental law. The law includes: ♦ The provision of a “Police de l’Environnement”. ♦ Seminar / campaigns should be organised to promote the awareness of the rights of disabled persons.1 The Environment Protection Act 2002 The Environment Protection Act 2002 has been enacted to provide for the protection and management of the environmental assets of Mauritius so that their capacity to sustain the society and its development remains unimpaired and to foster harmony between quality of life. Weakness ♦ The Training and Employment of Disabled Persons Act does not make any provisions in respect of enforcement agents at work places.

♦ Appeals before the Environment Appeal Tribunal can be more efficiently dealt with. Recommendations ♦ Prosecution of offenders should be facilitated. For example. Weaknesses ♦ ♦ ♦ The enforcement aspect can be greatly improved. ♦ Regulations in relation to hazardous waste. Strengths ♦ The obligation to supply an EIA compels big projects to adhere to environmental norms in various sectors such as hotels. 91 . etc. effluent discharge. disposal of used oil and so forth. air. ♦ The impact of such projects on the environment is assessed prior to the carrying out of the project. water. and measures to mitigate any possible environmental effect are laid out in the EIA report.♦ Powers of entry and arrest on its authorised officers in the enforcement of its objects. manufacturing. A clearer demarcation between the various zones is necessary. with more means given to the enforcement authorities. factories should not be allowed to be present in residential zones. Appeals before Environmental Appeal Tribunal are not efficient. ♦ Fines under the Act are not severe. ♦ Land management principles should be better adhered to. ♦ Obligations on a person responsible for an activity discharging a pollutant into the environment to provide for monitoring of such discharge and provide records of such monitoring. The frequent change in the Chairmanship of the Tribunal is often the cause of delays in the processing of appeals. ♦ Fines should be substantially increased for instance large companies should be requested to pay fines of up to several million rupees in major cases. No proper Land Management.

including provision of amenities for the use of the public and their maintenance. Stockpiling and Use of Chemical Weapons and on their Destruction. 7. safe and well equipped beaches whilst safeguarding the environment ♦ Advise the concerned Minister on all matters relating to the management and development of public beaches 7. This enables police officers who have reasonable grounds to believe that an offence has been. to apply to a Magistrate for a warrant to enter and search any premises and seize any material kept in contravention of the said Acts.Caution must however be exercised as too much protection is also not good since sometimes actions under the Environment Protection Act can block projects of national interest which provide create employment.2 Beach Authority Act 2002 The Beach Authority Act 2002 establishes a Beach Authority to ensure the proper control and management of public beaches in Mauritius and Rodrigues. on public beaches Provision of leisure facilities on public beaches The enhancement of the quality of sea water Day to day cleaning of public beaches ♦ Regulate activities on public beaches and ensure the security and safety of users of public beaches ♦ Issue beach traders' licence for activities at such places on public beaches as may be specifically reserved for that purpose ♦ Set standards and establish guidelines for beach management so as to enable users of public beaches to derive maximum enjoyment from clean. The Beach Authority has the duty to: ♦ Implement projects relating to • • • • • • The conservation and protection of the environment of public beaches Uplifting and landscaping works of public beaches Infrastructural development. is being or is likely to be committed in breach of this Act. 92 .1. Production and Stockpiling of Bacteriological (Biological) and Toxin Weapons and on their Destruction and to the Convention of the Prohibition of the Development.3.3 Biological And Toxin Weapons Convention Act 2004 and The Chemical Weapons Act 2003 This law gives effect to the Convention on the Prohibition of the Development. Production.3.1.

It confers the powers of search on the enforcement agency where it suspects that there is imminent danger to the public health. establishing or observing any exclusive sales agreement or monopoly in connection with the production and supply of goods branded or otherwise.4 Dangerous Chemicals Control Act 2004 The Dangerous Chemicals Control Act 2004 provides for the prevention of damage to health and to the environment caused by dangerous chemicals and for better protection of the workers. members of the public and the environment against dangerous chemicals. restricting or distorting competition or of promoting. ♦ Some consumer trade practices are prohibited. public safety or environment. their rights and obligations under any consumer transaction. c) subjecting consumers to undue pressure to enter into any consumer transaction. ♦ Except as otherwise provided by any enactment or as approved by the Minister. 93 . b) otherwise misleading or confusing consumers with respect to any matter in connection with any consumer transaction.3.7. no trader shall enter or induce another trader to enter any undertaking. agreement. Any persons suspecting the illegal handling of dangerous chemical by any one should have a duty to report to the enforcement agencies established under the Act.4 Trading 7. d) causing the terms or conditions on which consumers enter into any consumer transaction. or of services.1.1. By virtue of the said Act. no person shall for the purposes of trade or promotion carry on a consumer trade practice which has the effect or is likely to have the effect of a) misleading consumers as to. contract or other instrument which has the effect or is likely to have the effect of preventing. to be so adverse to them as to be detrimental to their interests. 7.1 The Fair Trading Act 1979 The Fair Trading Act is one of the cornerstones of our consumer protection law. or withholding from them adequate information as to. The Act protects consumers by prohibiting misleading or deceptive conduct in trade .1. Two of the main provisions of the Act are that.4.

♦ Section 6 promotes the spirit of fair competition and restricts any unlawful and prohibited agreements made with a view to prevent. Failure to make such an adaptation will be detrimental to the country. General views The issue of competition cannot be viewed in Mauritius in the same way as it is viewed in large countries. Weaknesses ♦ An adaptation of the concept of “fair competition” and of norms prevailing in other countries to the local context is necessary. ♦ The Act provides that non-compliance with any compulsory code of practice or any other contravention of the Act will constitute an offence and may be punished by a fine or a term of imprisonment. no direction is available to customers as to the form or tenor of their respective complaints.The Act also : ♦ ♦ provides for Codes of Practice to be introduced. gives powers to officers of the Minister to make searches to ensure compliance with the Act. ♦ Specific codes of practice may be prepared and regulated by the Minister or his designated officers. with a limited market. ♦ The Codes have not been published. whilst expressly providing for traders not to mislead or confuse customers . This may cause prejudice to customers in as much as in case of non compliance with the Act. restrict or distort competition. Strengths ♦ The Act prohibits unlawful consumer trade practice and upholds consumer protection. 94 . ♦ The Act provides for the protection of consumers but in too general terms. and an adaptation of the norms prevailing in other countries is necessary. limited resources. ♦ Any goods which is the subject matter of an offence under the Act may be seized and detained. We are a small country. No channel of complaint or any powers of the consumer is expressed for the protection of the consumer to operate.

the obligation to display goods traders have on sale. etc.5. The Minister has quite wide enforcement powers. Many regulations have been fixed in relation to several products. second hand motor vehicles.1 The Companies Act 2001 The Companies Act 2001 provides for: ♦ The duty of directors to act in good faith and in the best interests of the company ♦ ♦ ♦ The exercise of powers of directors in relation of employees Indemnity and insurance relating to directors Measures against the falsification of records 95 . such as milk. Penalties apply if traders do not comply with the Act or with the Regulations.5 Business 7.2 The Consumer Protection Act The purpose of the Act is to promote protection of safety and quality of goods supplied. Weaknesses Only two regulations having been passed under the Act. for example. 7. The Act further imposes obligations on traders. which is frequently applied. Only two regulations have been published.1. one for toys and another for laser pointers. The Act further provides that the Minister may make regulations under the Act.4. gives wide powers to the Minister of Commerce to fix maximum prices.1.7. the obligation to keep goods in specific places and the obligation to sell gods exposed or kept for sale. fertilizers. bread. Several traders interviewed complain about the effects of this law and of the regulations passed thereunder. like. fix maximum mark-ups and recommend maximum prices. The Consumer Protection (Price and Supplies Control) Act This Act. the Ministry’s position being that the regulations are justified. Strengths The law provides for powers of search and prohibition notices. the scope of the Act is limited. petroleum products.1.

There is also a need to improve awareness of the public on the importance of the Companies Act. 96 . although the breaches are more frequent than the number of actions against directors and officers. Very few directors and officers are prosecuted. Recommendation ♦ Better enforcement methods are necessary. ♦ The poor results tend to cause victims to be very reluctant to take actions against directors and officers. Weaknesses ♦ There are very limited practical recourses for breach of duties under the Companies Act 2001. better enforcement of prohibition to act as directors or officers.♦ Framework for the protection of minority shareholders Strength ♦ It is a well-drafted piece of legislation which covers the major areas of Company law. better facilitation of measures to enable victims to take actions against directors. for instance prosecution of directors and officers for breaches of duties must be enhanced.

exchange and dissemination of information and exchange of information. issues of money laundering and transactions related to terrorism financing. The prosecution side can be improved. The penalties set out in the Act appear quite stringent and in our view constitute a strong deterrent. The said persons must report any case in which they consider that there has been money laundering. Recommendation 97 .7. ♦ imposes specific duties on banks. ♦ The setting up of the Financial Intelligence Unit having wide powers and acts as an independent body to scrutinize the issue of money laundering and terrorist financing. and prosecutions do not bring the desired results.1. and imposes on them an obligation to take all necessary precautions to prevent money laundering. reporting of suspicious transactions and so on. put into place to combat the offences relating to money laundering. ♦ ♦ punishes all persons who are involved in money laundering. inter alia. ♦ The Act provides for a series of measures such as reporting obligations. ♦ ♦ The Act penalizes individuals as well as financial institutions. limits payment in cash to a fixed amount. financial institutions and cash dealers. but also where the person suspects or has reasonable grounds to suspect that the property represents the proceeds of a crime. ♦ deals with offences involving proceeds of crime as well as putting into place a Financial Intelligence Unit which has wide powers to deal with financial information relating to proceeds of crime.2 The Financial Intelligence and Anti-Money Laundering Act 2002 The Act. in order to avoid money laundering Strength ♦ The Act penalizes not only instances where a person deals with property which represents the proceeds of a crime. ♦ The Act also provides for mutual assistance with overseas bodies in relation to money laundering and for matters connected therewith and incidental thereto. Weakness ♦ Very few offenders are prosecuted.5.

3 The Income Tax Act 1995 The Act caters for individual and corporate taxation policies as well as the international aspects of income tax. death of working spouse or other reasonable cause of hardship. loss of employment. rebates for projects prompting a better environment or inversely heavier taxes should be levied on projects which are not environment-friendly. and the legal framework for such international collaboration can be improved (e. 7. injury.1. The Act provides for protection to a borrower who is unable to meet his obligations under a credit agreement as a result of illness. 7. However.4 The Borrower Protection Act 2007 This Act regulates credit agreements for a sum not exceeding 2 million rupees and to provide for the establishment of the Office of the Commissioner for the Protection of Borrower. of inspection as well as to waive penalty to the Commissioner.g. It puts into place the PAYE system of taxation. the inquiries so far have not been carried out at the right places. effects are mitigated with the fall in income tax rate to 15% for both corporates and individuals. The Act further establishes the office of the Commissioner of Income Tax and gives vast powers to request for production of books and records and other information. Weakness ♦ Tax deductions in respect of donations to charitable institutions are no longer available. 98 . Better methods of collaboration between Mauritius and foreign States are necessary. for frauds involving several jurisdictions). Recommendation ♦ Incentives could be granted on an ad hoc basis in relation with expenditure made on specific CSR projects of national importance.1.♦ In our view.5. which affects his capacity to repay the debt and who reasonably expects to be able to discharge his obligations if the terms of the credit agreement are revised.5. An improvement of the prosecution side is necessary to improve the deterrent effect. Strength ♦ A variety of penalties are available for various offences relating to Income Tax from minor ones such as failing to submit tax returns to failing to pay tax.

It covers any lending institution such as banks, insurance companies, and such other prescribed financial institutions. It also contains some good ideas but tends to go too far in protective measures. Such over-protection can have a counter-effect and constitute a handicap for a category of persons who can be deprived of credit due to the unwillingness of lending institutions to grant loans due to the obstacles of the Act. 7.1.6 Security 7.1.6.1 The Prevention of Terrorism Act 2002

The Prevention of Terrorism Act 2002 provides for measures to combat terrorism and for related matters. Under the Act, an offence shall also be committed if a person who participates in terrorist meetings, harbours terrorists, do not disclose information about acts of terrorism or even obstruct terrorist investigation. Under the Act, an act of terrorism would include an act which in a large sense may seriously damage a country, its population or an international organisation. This encompasses acts such as:
♦ ♦

Seriously intimidating a population Unduly compelling a Government or an international organisation to perform or abstain from performing any act

Seriously destabilising or destroy the fundamental political, constitutional, economic or social structures of a country or an international organisation

♦ ♦ ♦ ♦ ♦

Influencing such government, or international organisation Attacking upon a person's life which may cause death Attacking upon the physical integrity of a person Kidnapping of a person Extensive destruction to a Government or public facility, a transport system, an infrastructure facility, including an information system, a fixed platform located on the continental shelf, a public place or private property, likely to endanger human life or result in major economic loss

The seizure of an aircraft, a ship or other means of public or goods transport.

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The manufacture, possession, acquisition, transport, supply or use of weapons, explosives or of nuclear, biological or chemical weapons, as well as research into, and development of, biological and chemical weapons

The release of dangerous substance, or causing of fires, explosions or floods, the effect of which is to endanger human life

Interference with or disruption of the supply of water, power or any other fundamental natural resource, the effect of which is to endanger life.

Moreover under the Act, an offence shall also be committed if a person who participates in terrorist meetings, harbours terrorists, do not disclose information about acts of terrorism or even obstruct terrorist investigation. 7.1.6.2 The Convention For The Suppression Of The Financing Of Terrorism Act 2003 This Act provides that any person who by any means whatsoever, wilfully and unlawfully, directly or indirectly, provides or collects funds with the intention or knowledge that they will be used, or having reasonable grounds to believe that they will be used, in full or in part, to commit in Mauritius or abroad terrorist activities shall commit an offence. The Convention for the Suppression of the Financing of Terrorism Act 2003 gives effect to the International Convention for the Suppression of the Financing of Terrorism. 7.2 Local voluntary codes of conduct and ethical standards

7.2.1 Joint Economic Council – Model of Conduct The code provides for observance of the laws of Mauritius, whilst at the same time providing for straight, fair, honest and efficient dealings in business. Disclosure of unauthorized company information and non observance of rules could result in disciplinary action. Shareholders will benefit from Company growth and profits and the financial records should be true, accurate and up to date. Generally, the code covers aspects of the personal conduct of directors and employees, relations with suppliers and contractors, relations with customers and consumers, responsibilities to shareholders and the financial community, employment practices and responsibilities to the community. Strengths

The Company operates within a framework of fair and open competition where competitors are treated fairly and trade is done to the highest ethical standards in order to ensure and maintain long terms business relationships.

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The Company must function with the aim of increasing growth and profits for the benefit of shareholders and all financial records must be kept in the most concise, complete and up to date manner.

The Company shall be an equal opportunity employer and shall offer high health, safety and welfare to its employees.

Care for the environment is one of the Company's main concerns. The manufacture, handling and disposing of materials is done in such a way that risks to human health and environment is minimised.

Directors and employees are encouraged to participate in community activities in charitable organizations.

Channels of complaints are open to everyone and all complaints are considered impartially and efficiently.

A very efficient and courteous service is offered to customers, who at the same time have the privilege of benefiting from products that meet a high standard of safety, quality and reliability.

Weaknesses

The code provides for strict adherence to the laws of Mauritius whilst at the same time not trying ‘to bribe any public official in any circumstances anywhere’. It would seem that from this section it could be inferred that officials ‘other than’ public officials could be bribed or induced! This section, as it is presently worded, would not apply to officials employed by private companies or private banking institutions for example, as they do not fall within the category of ‘public officials’.

The code fails to provide for the type of penalty for those who act in breach of it.

Recommendations

The code may provide for penalties and punishment in case there is any breach of the code. This will ensure a better compliance with the code. Moreover it should provide for a unit whereby complaints may be made by any person.

7.2.2 Mauritius Code of Ethics The code provides for the standards of correct conduct expected of public officers. It emphasizes the importance of a responsible, responsive and caring public service and is intended to promote effective administration and responsible behaviour. The code applies to all officers irrespective of grade or rank. It rests on a number of values and

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principles which guide the behaviour and action of public officers so as to inspire public confidence and trust and those values and principles are Integrity, Objectivity, Conscientiousness and Loyalty to the Government of the day. Strengths

The code provides for the relationship between public officers and ministers to be based on mutual trust and confidence. Public officers should work with their ministers to the best of their ability with integrity, courtesy and respect.

In their relations with the public, public officers must always act in a courteous and careful manner. Every member of the public must get an equal and efficient treatment, irrespective of their social class. Officers must always act with a view to enhance the reputation of the public service.

Public officers should ensure that public assets and other resources are used for official purposes only and are managed scrupulously, properly, efficiently and effectively. Waste and extravagance in the use of resources must be avoided.

Officers must be careful in what they do, say or in the way they behave or dress and they should operate in a proper work environment where respect and mutual understanding prevails between colleagues.

Weaknesses

The code does not provide anything in case of breach or failure to abide by its provisions nor does it make any mention about any penalties to those who contravene its provisions.

The code contains only the general applicable principles, and is not a detailed one. More details of what is expected from the public officers, or of what they should not do, could be given.

This code is not known to the public in general, so that members of the public do not know when public officers trespass the code. No mention is made of where breaches of the code should be reported by members of the public. Moreover, there is no specific form on which complaints can be made.

Principles contained in the code should be more disseminated in the public service.

7.2.3 Code of Corporate Governance The Code of Corporate Governance for Mauritius is a major advancement in modern business life and has brought several major changes in boardroom day to day life.

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In this Code, various functions of the different players of a company are detailed, and their roles are carefully defined to protect investors and the other stakeholders of the market. The Code applies to all companies with turnover exceeding Rs250M and these companies have to comply or else furnish explanations for non-compliance. The Code covers a number of key areas of CSR which are as follows : 7.2.3.1 Risk Management

Risk Management includes systematic identification and evaluation of risks pertaining to the organisation. According to the Code of Corporate Governance, companies in Mauritius are called upon to have sound risk-management policies. The objective of risk-management is not to completely eliminate risk but to reduce it to an acceptable level, having regards to the objects of the company. Risk-management should include reporting, consideration and taking of appropriate action on risk exposure of the organisation in the following areas: (1) Physical; (2) Operational; (3) Human Resources; (4) Technology; (5) Business Continuity; (6) Financial; (7) Compliance; and (8) Reputational 7.2.3.2 Accounting

The Code of Corporate Governance for Mauritius also lays emphasis on preparation and presentation of accounts which fairly represent the state of affairs of the company and the results of its operations. Companies are also required to select appropriate accounting policies supported by reasonable judgements.

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♦ Additional CSR principles can be introduced in the Code for example the obligation to introduce a report on CSR activities. do not comply ♦ It is open to debate as to whether it is necessary to render the Code legally binding. especially state-owned enterprises. Corporate Governance should be viewed in the local context. Weaknesses ♦ The enforcement of the Code is not really effective. Many companies with turnover exceeding Rs250M.2. a CSR officer. and Social Issues. and changed quite substantially the day-to-day life of boardrooms. Recommendations ♦ At any rate. some principles contained in the Code should be rendered compulsory. strategies and policies in the annual report.3 Integrated Sustainability Reporting It is in the long-term economic interest of a company to conduct itself as “a responsible corporate citizen”. and if it is made legally binding. Strengths ♦ The Code introduced several new principles. The Code can introduce the requirement of a new full time officer.3. for all companies of a certain size or of a certain turnover. with the Code since it is not legally binding. 104 . and some principles applied internationally may be adapted to the local context.7. Environment. whether its legal effect should not be restricted to a certain category of companies only. Health and Safety. Every company should report regularly to its stakeholders on: ♦ ♦ ♦ ♦ Ethics.

The United Nations Global Compact Office is supported by six UN agencies: the United Nations High Commissioner for Human Rights. the United Nations Environment Programme. labour groups and civil society.1 United Nations Global Compact The United Nations Global Compact is an initiative to encourage businesses worldwide to adopt sustainable and socially responsible policies.3 International codes and guidelines 7. 1999. and was officially launched at UN Headquarters in New York on July 26. the effective abolition of child labour.3. Labour Standards Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining. the United Nations Development Programme. the United Nations Industrial Development Organisation.7. the environment and anti-corruption enjoy universal consensus and are derived from: ♦ ♦ The Universal Declaration of Human Rights The International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work ♦ ♦ The Rio Declaration on Environment and Development The United Nations Convention Against Corruption The ten principles include: Human Rights Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights. Under the Compact. 2000. the International Labour Organisation. The Global Compact’s ten principles in the areas of human rights. companies are brought together with UN agencies. Principle 4: Principle 5: the elimination of all forms of forced and compulsory Labour. The Global Compact was first announced by the then United Nations Secretary-General Kofi Annan in an address to The World Economic Forum on January 31. and to report on them. labour. and the United Nations Office on Drugs and Crime. and 105 . and Principle 2: make sure that they are not complicit in human rights abuses.

representing its stakeholders. and civil society organisations.Principle 6: the elimination of discrimination in respect of employment and occupation. However many NGOs. but can promote local networks and policy dialogues. the Global Compact fails to hold corporations accountable. whose actions it seeks to influence. such as Greenpeace. Global Policy Forum. The Compact’s goals are intentionally flexible and vague. SOMO and Berne Declaration. ♦ Labour Standards: 2) The freedom of association and the effective recognition of the right to collective bargaining must be upheld by businesses. CorpWatch. ActionAid. Environment Principle 7: Businesses should support a precautionary approach to environmental challenges. Principle 8: undertake initiatives to promote greater environmental responsibility. as an excuse and argument to oppose any binding international regulation on corporate accountability. and as an entry door to increase corporate influence on the policy discourse and the development strategies of the United Nations. including extortion and bribery. these organisations argue that companies can misuse the Global Compact as a public relations instrument for bluewash. and Principle 9: encourage the development and diffusion of environmentally friendly technologies. believe that in the absence of any effective monitoring and enforcement provisions. companies and labour. The Global Compact is not a regulatory instrument. but rather a forum for discussion and a network for communication including governments. 106 . Anti-Corruption Principle 10: Businesses should work against corruption in all its forms. Moreover. Strengths ♦ Human Rights: 1) Businesses should support and respect the protection of internationally proclaimed human rights and make sure they are not complicit in human rights issues.

and is not known by most companies of Mauritius. as an excuse and argument to oppose any binding international regulation on corporate accountability. ActionAid. the Global Compact fails to hold corporations accountable.3) Elimination of all forms of forced labour and compulsory labour must be a primary aim. without any effective monitoring and enforcement provisions. ♦ Environment: 6) Businesses should support a precautionary approach to environmental challenges. even though the general principles contained in the Global Compact are known to most Mauritian businesses. 7. ♦ Transparency and Anticorruption: 8) Businesses should work against corruption in all its forms. 4) Child labour must be effectively abolished. 5) Discrimination in employment and occupation must be upheld in businesses.2 OECD Guidelines The OECD Guidelines are recommendations to enterprises made by the governments of OECD member countries. such as Greenpeace. ♦ the Global Compact has no legal effect in Mauritius. CorpWatch and Berne Declaration believe that. Their aim is to ensure that multinational enterprises operate in harmony with the policies of the countries where they operate and with some standards set out in the Guidelines. Weaknesses ♦ Many NGOs. including extortion and bribery. and as an entry door to increase corporate influence on the policy discourse and the development strategies of the United Nations. 7) Businesses should undertake initiatives to promote environmental responsibility and encourage the development and diffusion of environmentally friendly technologies. ♦ Moreover. these organizations argue that companies can misuse the Global Compact as a public relations instrument for 'bluewash'.3. 107 .

Environment. and Taxation. to refrain from seeking or accepting exemptions not contemplated in the statutory or regulatory framework. enterprises and not the government themselves. i e. Consumer Interests. labour. to encourage (where applicable) business partners to apply principles of corporate conduct compatible with the Guidelines. to encourage human capital formation. to cooperate with the local community. ♦ ♦ They establish principles covering a broad range of issues in business ethics The guidelines are non binding for enterprises. as well as several nonmember countries and are supported by businesses and labour organisations. ♦ The guidelines are supported by OECD governments. Nonetheless. governments and society as a whole. The guidelines address private parties. to develop and apply effective self-regulatory practices and management systems. multilaterally endorsed code of conduct for multinational enterprises. 108 . Employment and Industrial Relations. ♦ They are designed to prevent misunderstandings and build an atmosphere of confidence and predictability between business. to promote employee awareness of . Science and Technology. to refrain from discriminatory or disciplinary action against employees who make bon fide reports to management.and compliance with company policies. including te need to protect human rights. not legally enforceable. and to abstain from any improper involvement in political activities. several Governments have committed themselves to promote their observance and effective implementation. This however. Combating Bribery. Competition. to have sustainable development. to support and uphold good corporate governance principles. The Guidelines contain a set of Concepts and Principles.The Guidelines are voluntary and consequently. The Guidelines contain provisions on Disclosure of Information. General Policies The General Policies: contain the first specific recommendations. as well as several non-governmental organisations. supply chain responsibility. does not imply less commitment by OECD governments to encourage their observance. General comment on the Guidelines ♦ The guidelines are the only comprehensive.

promote comparability of sustainability reports. Management can use GRI indicators to encourage employees to make good progressive performance. performance standards and voluntary initiatives and serve as an instrument to facilitate stakeholder engagement. assist organizations in presenting a balanced and reasonable picture of their economic. The guidelines present reporting principles and specific content to guide the preparation of organizational-level sustainability reports. environmental and social performance.Strengths With Mauritius moving into the global sector. 109 .as to how an organization is reporting to stakeholders. ♦ Organisations can use the GRI reporting to help measure and benchmark performance. both against their own targets and externally. environmental . Strengths ♦ The guidelines provide a holistic framework that addresses broad performance social.3 Sustainability Reporting Guidelines (GRI Guidelines) The Sustainability Reporting Guidelines are not a code or set principles of conduct. support benchmarking and assessment of sustainability performance with respect to codes. They are a framework for reporting on an organization’s economic. GRI is used widely internationally as a generally accepted reporting framework and as such provides a method for increased comparability. many with extensive and geographically dispersed operations. ♦ The Guidelines are flexible and can be used in different sectors and geographical contexts.3. and wanting to attract more and more international investments. ♦ ♦ They guide an organization’s approach to 'proving' its impact. environmental and social performance. 7. economic. the OECD guidelines are a good example of the standards that should be achieved by the MNEs investing in Mauritius and the Mauritian companies which want to extend their activities by foreign investments. Weaknesses The OECD guidelines are not legally enforceable and do not contain any penalties in case of breach. while taking into account the practical considerations related to disclosing information across a diverse range of organizations.

reporting external impact but not necessarily focusing on positive outcomes or impacts. “Police de L’environment’ authorised officers of the Ministry have powers to prosecute offenders. the Registrar of Companies and the Office of Ombudsmen. that addresses all the environmental problems encountered by the public in general and 110 . There is a unit at the Ministry of Environment.4 Mechanisms of control from the State and civil society We have undertaken a review of the existing mechanism of control from the state through meeting with various Ministries and Authorities namely the Ministry of Environment. Women. but not accreditation.Weaknesses ♦ Adhering to the Guidelines may be labour intensive and full reporting may represent a challenge for smaller organizations. 7. ♦ Their main focus is 'sustainability' for example. The EPA stipulates that certain projects have to obtain an Environmental Impact Assessment (EIA) or Preliminary Environment Report (PER) prior to obtaining approval from the Government for their implementation stage. a mark or external evaluation unless combined with other tools.1 Ministry of Environment and National Development Unit The Ministry of Environment is primarily responsible for the administration of the environmental protection legislations and the design and development of environmental guidelines and standards for the country.4. ♦ They provide guidance. such as an assurance standards. 7. The Ministry of Environment has a compliance division that assess EIAs and consultation is made with various Ministries and Authorities prior to granting EIA certificates to promoters. Enforcement provisions and mechanism of control There are a myriad of provisions for penalties in the Environmental Protection Act (EPA) for infringement of environmental laws. Labour. ♦ Their history of use in the social enterprise sector is limited and some of the language and approaches are more familiar and appropriate for multinational corporations.

♦ The ‘Police de L’environment” unit of the Ministry lacks visibility throughout the country.4. The ministry handles issues such as working conditions. Issues ♦ ♦ The Ministry of Labour lacks legal assistance to the detriment of prosecutions The penalties in the labour Act are too lenient and the legal procedures are not user-friendly for employees. ♦ The “Police de L’Environnement” must be spread throughout the country through the recruitment of additional manpower. 111 .2 Ministry of Labour and Industrial Relations One of the core duties of the Ministry of Labour and Industrial Relations is to ensure that the rights of workers are respected. Regular payroll checks are conducted to ensure that salaries are paid according to the applicable renumeration order. Officials of the Ministry also interview employees of Companies in respect of their working conditions. ♦ There is a dire lack of sentisation campaigns on environmental issues especially in the business community.Issues ♦ There is a lot of abuse on behalf of business organisations in respect of non conformance to local environmental regulations since fines in the EPA are not severe enough and do not therefore act as a deterrent. 7. they must be present in some pertinent police stations. Recommendations ♦ A manifold increase in fines is required in order to prevent business organisations from damaging the environment and sensitise the public in general. salary and health and safety of employees. ♦ The Ministry of Environment must invest more in sensitisation campaigns on the protection of the environment so that this may be embedded in their work culture. Enforcement provisions and mechanism of control The compliance department of the Ministry does regular checks in companies to ensure that the rights of workers are not infringed. For instance.

fire crackers. Issues ♦ The absence of a legal person acts as a constraint to the effective prosecution of infringers. The CPU lacks visibility. etc) are safe for consumers and are in line with local and international standards. 7. Surprise checks are carried out at trading outlets to check on any overpricing and to ensure that all products on display have a price tag and indication of the country of origin. They also ensure that retailers do not sell stale products. ♦ ♦ The Ministry of Women Rights is not the appropriate Ministry for the CPU. toys. Family Welfare & Consumer Protection The Consumer Protection Unit (CPU) has the responsibility of enforcing the various consumer legislations. Child Development. Penalties must be increased substantially to act as a deterrent to labour law infringement. ♦ It is impending for the government to review the Labour Act and make it become more user-friendly for employees.4. The CPU also indulges in information campaigns by distributing brochures on consumer rights to the general public. 112 . Its main objectives are as follows : ♦ ♦ ♦ To protect the rights of consumers To educate consumers of their rights and responsibilities To settle disputes between traders and consumers Enforcement provisions and mechanism of control The CPU ensures that imported products (steel.♦ There is a lack of sensitisation campaigns from the Ministry of Labour that inform and educate employees about their rights Recommendations ♦ The Ministry of Labour could be assisted by a full time legal person to improve prosecutions.3 Ministry of Women’s Rights. ♦ The Ministry of Labour must invest more on sensitisation campaigns. of providing overall consumer satisfaction and security and probing on consumer complaints.

4.5 The Office of the Ombudsman The role of the Ombudsman in Mauritius is to ensure that the human rights of all citizens of the country are respected. ♦ The CPU must make more use of the Media in order to show more visiblity and provide insightful advices to both retailers and consumers. Enforcement provisions and mechanism of control The compliance department of the Registrar of Companies(ROC) has a monitoring system that ensures that companies fulfill their statutory obligations such as payment of annual registration fees. Recommendations ♦ The ROC must have a better control over the prosecution aspect in order to speed up legal cases and bring more cases to a positive result. 7.4 Registrar of Companies The core function of the Registrar of Companies is to enforce companies to comply with company law requirements.4. 113 . filing of annual return. etc.Recommendations ♦ ♦ The CPU could be assisted by a full time legal person to improve prosecutions. Issues ♦ ♦ ROC lacks prosecution powers ROC needs to sensitise more the business community (especially the family businesses) about the legal implications of non-compliance with their statutory obligations. The CPU must be under the aegis of an appropriate Ministry say the Ministry of Commerce in order to ensure better coordination and concerted actions by the government in their endeavour to enhance consumer rights. 7. Companies that do not comply with the Registrar of Companies are automatically struck off the companies register. ♦ The ROC must play a dual role in organising regular training sessions to the entrepreneurs (especially the family businesses) to ensure proper statutory compliances by companies.

The Office of Ombudsman and his powers are not sufficiently known and userfriendly.Enforcement provisions and mechanism of control The Office of Ombudsman carries out regular inspections for instance in prisons to ensure that the rights of prisoners are respected. ♦ The ombudsman must play a linchpin role in reinforcing its presence in the country through media for instance in order to encourage the general public to come to them for assistance. 114 . They usually work under close collaboration with the police Issues ♦ ♦ The office of Ombudsman lacks prosecution powers. Recommendations ♦ The office of Ombudsman must have prosecution powers in order to slash bureaucracy and speed up legal cases.

Ethos Institute is a center for mobilization. Conceived by businessmen and executives from the private sector. sensitizing and helping companies to manage their businesses in a socially responsible manner.1 Recommendations Overview Partnership models for CSR initiatives Case 1: Ethos Institute – Business and Social Responsibility is a nongovernmental organization created with the mission of mobilizing. Their main characteristic is their interest in establishing ethical patterns for the relationship with employees. shareholders. Case 3: NGO Forum . public power.of sustainable development. suppliers. customers. making them partners in the construction of a fair sustainable society. wherever they operate in the world and has set a role in promoting continuous improvement in the business contribution to the three pillars .The government's 1999 white paper 'Saving Lives: Our Healthier Nation' established the National Forum of Non-Governmental Public Health Organisations (subsequently known as the NGO Forum) as part of its developing public health strategy. Case 2: UK Government . which account for annual revenues of approximately 30% of the Brazilian GDP and employ roughly 1. social and environmental . social and environmental impacts of their activities. health & safety and employment rights. The Forum is sponsored by the Department of Health and is managed by the Royal Society of Health. Its 907 members comprise companies of different segments and sizes." 115 . The base level of responsible behaviour for any organisation is legal compliance and the Government has a role to play in setting standards in areas such as environmental protection.2 million people. Membership is open to any national NGO and interested orgnisations can sign up for the monthly email news bulletin to be kept regularly informed of developments.The UK Government has a vision for UK businesses to consider the economic.economic. exchange of experiences and development of tools that can help companies to analyze their management practices and deepen their commitment with corporate responsibility. organization of knowledge. community. and the environment. The NGO Forum today is the key vehicle for engaging key national NGOs in the planning and delivery of all future social marketing enhanced national programmes and campaigns.8 8. It is today an international reference in the issue and develops projects in partnership with several bodies worldwide.

companies have reported the following factors as very important to important in encouraging CSR: ♦ A forum whereby pressing needs can be identified (by more than 75% of companies). Thus.The main finding of the survey was that CSR is not embedded in corporate culture. and ♦ A better information dissemination about NGOs (by more than 75% of companies). The above findings are strong signals that there is a missing enabling framework to bring these three stakeholders together. crucial initiative which should be envisaged should be to elaborate a policy framework with representatives of all three stakeholders with the aim of promoting. Interest in partnership with private sector Interest in partnership with Government 43% 2% 30% 22% 11% 2% 53% Interest in partnership with NGOs In addition. encouraging. facilitating and supporting CSR initiatives within a broader social and economic integration so as to address national development challenges. 116 . CSR has been gaining momentum gradually in Corporate Mauritius as companies engage more and more into multi-stakeholder initiatives. 8. However. the initial. ♦ Partnerships with other companies and/or NGOs (by more than 60% of companies).2 An enabling framework for partnerships The survey has revealed that 79% of companies have demonstrated interest in diverse partnerships for CSR initiatives. It has become the force behind and very often the enabler of sustainable development whether companies act alone or in joint partnerships with other stakeholders in their CSR initiatives.

The survey has revealed that around three quarters of the companies would wish to team up with other private sector companies in conducting CSR.2 Private sector initiatives Coordinated CSR activities “A vision of development that leaves out the private sector is only vision. Government and NGO sector. care and diligence.3 Initiatives at individual sector level 8. ♦ At joint partnership level by ensuring a Private Sector NGO sector better liaison between the various stakeholders (between Government and private sector. it is imperative that reform be initiated on an individual player level and on an individual sector level. private sector and NGO sector). Indeed. and they are more compatible in terms of culture and work ethics. sector CSR initiatives offer a number of benefits: Coordinated private 117 . 8.3. and ♦ By providing a platform for the three-sector partnership. Companies would hold similar expectations from partnerships. However.” said a UNDP official. 8.3.1 Overview In order for each stakeholder to be able to fully play their role in this tripartite partnership and discharge their responsibilities with commitment.This policy framework will provide the required impetus to CSR by addressing issues at various levels: ♦ At Mauritius and Corporate level. coordinated and concerted actions by the private sector may be more fruitful than individual actions and CSR initiatives. The rationale for this interest in private sector partnership resides in the fact that companies understand their counterparts better than they do NGOs and Government. at at the Government the civil society level Government level. the private sector is playing a vital role through the CSR endeavours to address national development issues at the national and/or community level.

Agreeing on a budget at the start of the calendar year. Agreeing on a set of criteria for potential partnership. both management and employees. Designating a dedicated person or team to carrying CSR activities. their accountability. productivity and creation of The time. ♦ Private companies may partner up with NGOs in their CSR activities. and human and financial resources devoted to philanthropy. wealth. ♦ Sharing information on NGOs.♦ Rationalising resource utilisation and improve projects' complementarities while reducing intervention overlap by ensuring coordination amongst the various counterparts through joint programming. 118 . implementation and best practices. ♦ Allowing information sharing on experiences. The organisational vision and mission call for inclusion of the CSR concept so as to demonstrate commitment to overall national development. Involving more people. Another area of focus for the private sector would therefore be to improve their approach to CSR and give more structure to CSR initiatives by: ♦ Private companies would benefit from adopting a more strategic approach by mainstreaming CSR into management practice. Allowing promotion of implementation synergies by combining support and common services. in CSR. CSR design. their project implementation capacity. and d. It should also be able to promote the link between corporate citizenship . and strategise about such partnerships by : a. b. Incorporating an aspect of CSR in employee induction and performance appraisal so as to promote employee initiatives in CSR. Strategic approach Our survey has revealed that there is a strong positive correlation for existence of a formal CSR policy and an engagement in strategic CSR partnership at community and national levels. ♦ ♦ Allowing joint formulation of CSR thematic strategies. and knowledge sharing on technical issues. sponsorship and ad-hoc CSR can fruitfully be translated into more meaningful strategic CSR by: a. c.

Mauritius Bankers’ Association. & Howard. The report also identifies ten government 119 .b. Proposed mechanism The coordination of CSR initiatives requires instituting some kind of formal or informal body as facilitator or assigning the responsibility to an existing representating body of the private sector. responsibilities of each party for more accountability and better coordination of effort. The JEC qualifies as an appropriate organisation to take on the CSR promoter responsibility.whether market or non-market failures . Ward. Mauritius Chamber of Agriculture. Mauritius Employers’ Federation. 8. and d. c.are regulated appropriately. regroups the main business organisations of the country: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Mauritius Chamber of Commerce and Industry. “the coordinating body of the private sector in Mauritius”. 2002): mandating. Mauritius Sugar Producers’ Association. Mauritius Export Processing Zone Association. According to Peter Vass “governments have to take overall responsibility for ensuring that conduct failures . social and environmental pillars. Establishing a partnership charter so as to establish the roles. facilitating.3 Government initiatives The Government plays a vital role in CSR. and Association of Mauritian Manufacturers. partnering and endorsing. Establishing key performance indicators (KPIs) for each project so as to be able to monitor performance.” Other schools of thought preach that governments should do nothing and allow market forces to dictate the world and national order. Communicating more about their past and forthcoming CSR activities – this may attract eligible NGOs. taking account of each of the three pillars of sustainable development: the economic. The Joint Economic Council (JEC).3. Mauritius Insurers’ Association Asociation des Hôteliers et Restaurateurs de l’île Maurice . activity areas to support CSR: A World Bank report on CSR has identified four roles for governments (Fox.

education.♦ ♦ ♦ ♦ ♦ ♦ ♦ Setting and ensuring compliance with minimum standards. industrial laws amongst others. if not missing. In the Mauritian context. Responsible investment. directives. regional and international codes. regulation guiding private sector practices and these soft laws include a myriad of national. guidelines and conventions. health and safety. Public policy role of business. the intervention of the government could have a three-tier focus: ♦ ♦ ♦ Regulation and legislation. Stakeholder engagement and representation. Pro-CSR production and consumption. “soft laws” bring in additional. Regulation and legislation (mandating) The Government already possesses various legislative instruments that regulate corporate behaviour in most. “beyond compliance” standards and management systems. and Multilateral processes. Pro-CSR certification. One area that would promote the development of CSR is to improve accountability of NGOs through new regulation as proposed in the Assessment Report of the legal and Regulatory framework affecting NGOs in Mauritius. operation and reporting). areas that are focal points of CRS agenda. Corporate governance. Please refer to Section 7 for more information. such as the environment. The need for more regulation of corporate behaviour is caught in the debate of voluntarism versus regulation. conventions. Non-regulatory activitism. agreements and standards. and Best practice demonstration. 120 . Corporate sector representatives interviewed would welcome a clearer legal framework that provides for more accountability of NGOs across the board through introducing a public benefit status (or minimum standards for governance. if not all. philanthropy and community development. labour. ♦ ♦ Pro-CSR reporting and transparency. Furthermore.

and Create a range of “soft” or “enabling” legislation of relevance to corporate citizenship. limit its role to being a facilitator in supporting the development of CSR. Fund research into corporate citizenship. and in fact should. Activities which may promote CSR include: ♦ Having recourse to key resource persons facilitating working sessions aimed at corporate leaders. ♦ ♦ ♦ Assist smaller and medium sized firms apply corporate citizenship practices. Assist in the development of CSR and corporate citizenship skills through the provision of education and training. with the recent introduction of a lower corporate tax rate. The Financial Secretary has expressed the view of the Government in that. following public policy framework: ♦ Ensure coordination of CSR and corporate citizenship policies and activities across the whole of government. ♦ ♦ ♦ Raise the profile of CSR and corporate citizenship. Non-regulatory activities (facilitating and partnering) The survey and discussions with stakeholders have revealed that CSR should remain as a voluntary activity.There are mixed views regarding tax incentives for donations to registered charitable institutions which have been abolished. almost 70% of companies surveyed reported that a revision of the actual tax policy would encourage them to increase their CSR activities. The government can however. We would tend to agree that the prevailing low tax rate for the both individuals and corporate should counter balance the abolishment of previous tax incentives and therefore the interventions in CSR should not be tax incentive driven. provided a forum to stakeholders to share experiences on CSR design. getting internal commitment (from top management) and external The British government’s approach may be one of the best example of non-regulatory activism model with the 121 . However. despite the abolishment of this incentive. for the Government this measure should not be interpreted as a deterrent to CSR. Promote the link between corporate citizenship and productivity. 30% of companies have stated that the Government assistance should be in terms of fiscal incentives. In addition.S. companies have more to spend. The 3-day (26-28 October 2007) training sessions on CSR by experts from Business of Social Responsibility from the U. As such.

♦ Organising information and awareness campaign for a period of time long enough to allow stakeholders to appreciate the business case for CSR on a national level with heavy media coverage. the various Chambers of Commerce. the Government may: ♦ ♦ ♦ Adopt principles of triple bottom line reporting. Business Watch) or a series of documentaries on the subject. the Joint Economic Council). amongst others. from the vision to the action plan. through their thesis.g. ♦ Offering information resources to collect. implementation issues including monitoring of CSR activities. the Mauritius Banking Association. Best practice demonstration (endorsing) The Government should “lead by example” and act as demonstrators of best practice in corporate citizenship. ♦ Organising telecast debates regrouping all stakeholders (e. 122 . Apply procurement and tender policies in all instances requiring same. and Promoting public-private partnerships (PPP) amongst others.commitment (other stakeholders). the Mauritius Employers Federation. and Encouraging researchers through grants to do more research. For instance. ♦ Introducing a module on CSR at degree-level courses at the University of Mauritius (as is the case for MBA programs). ♦ Producing CSR guides providing practical advice on how to introduce CSR in the organisation. ♦ Encouraging targeted workshops by business groups (e. Young graduates joining the labour market may more easily start and implement CSR activities. exchange and disseminate best practices and tools on CSR – studies and reports . challenges faced. benefits reaped from CSR.g. or through their empirically researched ideas assist in improving such initiatives. ♦ ♦ Introducing national awards for big companies and SMEs on CSR. on CSR. on a website devoted to the subject in the local context with the possibility of links to international websites for best practice and quick and easy benchmarking. and stakeholder participation.

♦ Rating the whole of civil society was difficult because the population is so big. ♦ ♦ Its members. albeit from the corporate viewpoint. This leads to a vast majority of NGOs being unknown.3. there have been multi-stakeholder discussions whereby the major weaknesses and limitations of NGOs surfaced. these are not regulated. amongst others. and Its activities. 5. 3. This indicates that because of their lack of competences (how to communicate efficiently with modern means such as the internet and e-newsletters) and resources (human.Advisory Body to Government The Government could draw from such best practice and institute an advisory group to oversee and promote CSR and providing the required framework to support multistakeholder dialogues on the subject. The survey itself revealed the following: ♦ Individuals responsible for CSR initiatives in companies can enumerate a select few NGOs at most (6). Communication. However. 8. with experts from other relevant Ministries and The UK government has gone one step ahead by conferring the responsibility of CSR to the Minister of State for Competitiveness and Consumer Affairs. Membership and quality of resources. 4. when prompted for such a rating. 2. NGOs cannot achieve proper communication to various stakeholders.4 Reform at NGO level Whilst this study has not surveyed NGOs. to assist and provide support in capacity building initiatives aimed at NGOs and private companies etc. Commitment and professionalism. companies provided average ratings for all charateristics. Aims and mandates of NGOs. should establish the following: ♦ Its objectives – to promote CSR at corporate level. showing a need for 123 . improvement: 1. Structure and organisation. there is so little information available on NGOs. This advisory group could operate under the aegis of the Ministry of Social Security. financial and equipment).

Reporting and other accountability mechanisms. and 7.g.6.Developing their financial management systems. ♦ the UNDP and other international actors may take on this task within their range of competence. helping them develop grant proposals or reports). there are several interconnected ways: ♦ some companies interviewed are doing such capacity building already for the NGOs they choose to work with (e. their most urgent needs include: ♦ On the attitude level: to develop a deeper and more holistic understanding of social problems and possible responses. Mobilisation of resources. .Communication skills. ♦ On the knowledge level: more up-to-date knowledge in professional development they are concerned with (strongly related to the above two levels as well). write a grant proposal). Capacity building The greatest need that was revealed during the research for this project was to build the capacity of NGOs so as to become more reliable partners for the corporate (as well as the government) sector. and . Performance towards goals. . In terms of how this capacity building can be implemented.Increasing their capacity to fundraise (e. NGOs need support to develop in several fronts but from the point of view of intersectoral cooperation. The NGO sector should imperatively reform itself.Project development and project management. ♦ All of these dimensions are taken into consideration by companies when they are solicited by NGOs for funding or partnerships. to move away from the “charity” approach of helping beneficiaries to a “social change” approach of empowering beneficiaries to take their lives into their own hands. 124 . .. ♦ On the skill level: . The logical step would be a review of civil society in Mauritius.g. The following recommendations are based on views opiniated by Corporate Mauritius and limited consultation with NGOs.

their aims and mandates and their specific projects. Sensitising community/national leaders in the Government and private sector about the social issues. ♦ ♦ Allowing joint formulation of sectoral/thematic strategies. Such networks are usually developed on the basis of thematic response. and ♦ In addition. ♦ Allowing information sharing. Allowing promote implementation synergies by combining support and common services. and ♦ Allowing sharing of standards for self-regulation. ♦ There are some NGOs already who possess one or another skill mentioned above and who could serve as a resource for others. their specific organisational characteristics. ♦ ♦ Building management capacity and allowing organisational development. The rationale for this network approach is that grouping allows: ♦ Rationalising resource utilisation and improve projects' complementarity while reducing intervention overlap by ensuring coordination amongst the various counterparts through joint programming. knowledge sharing on technical and policy issues.♦ MACOSS is engaged in capacity building for NGOs though not at the level that would be demanded based on the sheer volume of the needs of the organizations. the government could consider to embark on an NGO capacity building program. ♦ Extending target population reach by supporting activities of multiple community-based NGOs. which if properly designed could lead to great and measurable benefits in the ability of NGOs to cater for social problems as partners to the corporate sector and to the government. as in other countries. Networking of NGOs The multitude of NGOs in Mauritius could be more effective if organised in various networks and federations so as to avoid fragmented efforts and goal incongruence. The major barriers to such network grouping are the unique program strategies of individual NGOs. ♦ Buying in active support from the government and private sector for their integrated network activities. 125 . their wish to retain a certain level of autonomy and at time even rivalry.

amongst its objectives. Alternately. should be proactive in trying to increase its affiliation from the current 220 (approximate) member NGOs (the unofficial figure of some 6. Children. nongovernmental organisations and professionals to strengthen their organisational and managerial capabilities. MACOSS could encourage NGOs to initiate networks and build bottom-up representation. seminars. MACOSS The umbrella organisation in Mauritius. Disabled. Training and human resource development. Indeed. Gender and family. personnel of voluntary organisations. the MACOSS should: ♦ Assist in the planning and coordination of the activities of Member Organisations.Representation body. Poverty alleviation. and Youth. encourage and undertake experimental work. Material help and support. conferences and training courses for voluntary social workers. ♦ Promote. Natural and other disasters. Service clubs.000 civil society organisation (CSOs) has been echoed regularly). 126 . Health and quality of life. Elderly. Community development. The MACOSS has already classified its existing members into the following 16 categories: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Advocacy. Religious and cultural. Environment and sustainable development. the Mauritius Social Council (MACOSS). Education. ♦ Organise workshops.

through the JEC and the MACOSS and other stakeholder groupings. there already exist formal and informal mechanisms of interaction between the two stakeholders: Formal ♦ ♦ ♦ Government/JEC meetings Tripartite wage negotiations Proposals for the National Budget Representation in a number of committees Informal ♦ ♦ ♦ Regular meetings between Private Sector organisations and relevant Ministries on sectoral issues Joint promotional activities Ad-hoc committees CSR could be taken in the agenda of the JEC as a major business endeavour to contribute to the socioeconomic development of Mauritius. private sector and NGO sector. fund raising activities. Two of JEC’s main objectives are: ♦ to provide for joint consultation among the various organisations of the Private Sector. In addition. should engage in exploring opportunities to encourage more CSR. E. 8.4.g. project management.4 Joint partnership initiatives There should be liaison and concerted efforts between the various stakeholders: between Government and private sector. Government and NGO sector. financial management.. and ♦ to liaise with Government and other bodies on matters relating to the socioeconomic development of Mauritius. the existence of MACOSS should not deter other emerging networks from organizing themselves into their own representational bodies and assist their members in becoming better partners for the corporate and government sectors. In addition.2 Private sector and NGO sector dialogue The private sector and the civil society.4. should explore: 127 . communications etc).1 Government and private sector dialogue Government and private sector. 8.Several stakeholders interviewed asserted that MACOSS should aim to become more effective in achieving its objectives. through the Advisory Body and the JEC. it could rationalise efforts of NGOs on a grouping basis and as mentioned above assist in their capacity building (project proposal writing. Such two-stakeholder dialogues and coordination allow a better focus on specific needs of the stakeholders. 8.

Benefits ♦ ♦ ♦ There is efficient delivery of company’s CSR programs whilst at the same time the ability to focus on business activities. 128 . Such partnership contributes to the fund generation activities of NGOs. aptly identified by NGOs. Limitations ♦ ♦ The efficiency of the program would depend on the professionalism of the NGO.♦ The funding support for projects and/or overheads private sector can provide to NGOs. NGOs as Consultant partnership model Characteristics ♦ NGO is contracted for identifying target group needs. project concept development. Such mutual assistance may take the form of partnerships as follows: 1. Credit for the projects may be wholly taken by the NGOs so that the company(nies) do not benefit from enhanced image in the external communities. should the NGO service delivery be contractual and remunerated. and ♦ The technical assistance NGOs can provide to companies in project implementation. The project(s) impacts(impact) on targeted groups. and technologies transfer.

Benefits ♦ ♦ ♦ ♦ ♦ Both the private sector and the NGO focus on their competitive advantage. These groups work on concept development and/or project implementation. 3. The partnership allows efficient deployment of resources. The partnership allows efficient deployment of resources. NGOs as Strategic Partners partnership model Characteristics ♦ ♦ ♦ A working group including NGO staff members and representatives from the private sector is established. should the NGO service delivery be contractual and remunerated. Large-scale projects can be implemented when more than one player from the private sector team up. Such partnership contributes to the fund generation activities of NGOs. Benefits ♦ ♦ ♦ Both the private sector and the NGO focus on their competitive advantage. NGOs as Project Manager partnership model Characteristics ♦ The management of the project is outsourced to an NGO. The project(s) impacts(impact) on targeted groups. Limitations ♦ ♦ The working group may lack structure and roles and responsibilities may not be explicitly spelt out so that the partnership may suffer. aptly identified by NGOs. Limitations ♦ Efficiency of programs is dependent on the professionalism of the NGO and all resource limitation at NGO level will impact directly on efficiency of project implementation. 129 . Both the company and the NGO gain recognition for service rendered in the external communities. based on its sectoral expertise. The role of the government is limited.2. The group may include government at least on the local level. aims and mandates and principles.

painting the school etc.4. and in turn Yoplait donates 10 cents for each 130 . Cisco. . Under the Leadership Fellows programme. e. Employee volunteering programs – when the company organises volunteer involvement for its employees with an NGO. . with more than 1500 volunteers planting native tree and shrub seedlings.). is sponsoring employees who live in Louisiana and Mississippi to work on a 21st Century Schools initiative that is rebuilding and improving educational institutions in areas that were affected by Hurricane Katrina. usually some kind of event which is fun and helping at the same time (cleaning the beach. or just to help out with its work depending on skills and interest. Western Power in Australia teams up with the National Heritage Trust in a volunteer-based revegetation project.Payroll giving – initiatives when the employees agree that a small part of their salary will be directed by the company to an NGO. Already one hour per week can already be of big help to an NGO but the World of Difference program even funds a Vodafone employee being “deployed” to an NGO for six months to a whole year to help the NGO develop and strengthen its capacities. the US technology group. Other innovative forms of corporate –NGO partnerships: .Cause related marketing – when the company co-brands a product with an NGO and a (small) percentage of each product sold goes to the NGO.Secondment – when the company sends usually a senior or middle manager to help an NGO. packages specific products with a pink lid that consumers turn in. Vodafone developed a whole program around this called World of Difference and they implemented it in several countries. One example of cause-marketing would be the partnership of Yoplait's "Save Lids to Save Lives" campaign in support of the Susan G.g. Examples United Way and the Save the Children (UK). to improve communications or financial management of the NGO. The company lid. Komen Breast Cancer Foundation.

Or we can mention the British Airways “Good for Change” campaign when they collect the left-over coins and small change from passengers on-board to help UNICEF. each selected NGO gets two months and during those two months T-Com actively promotes them to its clients to call in. In every country where this is run.3 Government and NGO sector dialogue Government and civil society.g. Similar campaigns are done to prompt people to send text messages to raise funds for NGOs. First. A very good example for this internationally is the Citigroup – Junior Achievement cooperation. A case in point is the Empowerment Programme. 8. financial management. Within the Empowerment Programme there is a chance to further explore and encourage solutions based on three sector partnership.the company actively promotes the NGO either through its regular services or in other ways and sometimes even matches the funds collected. should engage in exploring opportunities for provision of funds and subsidies and/or capacity building support by Government.4. Or in another example. key actors in all three sectors should build on existing good practice and boost the potential of already established initiatives to advance three sector partnership. 8.5 Towards a three-sector partnership model A three-tier approach is suggested for this three-sector partnership model. not just 131 . E. through the Advisory Body and the MACOSS.Corporate collections – similar to the previous but even more flexible . enterprise development etc. in Hungary T-Com (Deutsche Telecom owned Hungarian phone company) provides a fundraising hotline to NGOs throughout the year.. who have been working together for years to design and implement training of children and young adults in life-management.. Tesco awards the “Charity of the Year” each year with a serious amount of money based on the votes of its employees (they do this locally and nationally as well).Joint project implementation – similar to the “strategic partnership” model. JA organizes it and local Citigroup companies provide not only financial support but also teaching expertise as needed. . which was initiated by the government to create employment and bring social justice but both other sectors are increasingly involved in its operation.

housing or extreme poverty. The “division of work” would not necessarily resort to the classic roles of the partners in relation to each other (i. the various roles and responsibilities. The Charter will clarify in detail the membership of the Body. but with considerably less cost and bureaucracy than a permanent. the modus operandi. Its work would be aimed at one priority area (at least initially) to be determined by the participants. Third.. take part in conducting or commissioning the research. NGO = project implementer) but could also result in innovative and efficient public policies that involve ongoing cooperation and build on the respective strengths of each sector. the government making separate partnerships with companies and with NGOs to realize the Fund’s goals). to help reach the objectives in implementing government policies. the NGO sector and the Government can meet to discuss about economic and social opportunities and issues. (See the examples above on strategic 132 . it would likely address an issue outside the competence of the Empowerment Programme. reporting duties. the Government of Mauritius (Ministry of Education and Human Resources) and private sector companies to give special support and compensatory education in schools in deprived and underprivileged localities. and includes the provision of a midday meal of bread. its specific objectives.e. a more concrete area where reform is needed and where the actors can deliver tangible results.) The group would then determine the need for research and needs assessment in this area. government = regulator.) The group could over time decide to become more formalised but could also be in existence only for the duration of successful delivery of its concrete objectives. caters for the special needs of the pupils. and donor and NGO review mechanisms. and based on the data would devise strategies involving all three sectors to address the identified root problems. the stakeholders may adopt an informal Policy Round Table approach as a self-initiated platform for stakeholders from the three sectors to undertake joint policy planning and implementation. (However. Second. its mission. elect its leadership etc. company = funder. such as education. may be instituted to provide a forum for the three-sector participatory process whereby the private sector.two-way engagements as is the current trend (i. A small three-sector policy planning expert group could be set up and work out new methods One successful existing partnership is the Zone d’Education Prioritaire which regroups the UNDP. government endorsed structure.e. cheese and fruit/juice to every pupil. The group would of course set up its own internal modus operandi. partnerships. and address national development challenges. a Body with a clear Charter enabling the three-sector partnership. This approach could be applied to other initiatives as well.

achieving more transparency and efficiency in its relations to its partners Key mechanisms: 1. Pooling of funds 8. communication. support for overheads 2. Technical assistance in implementation 3. 133 . tax incentives? JEC GOVERNMENT ♦ Needs focus on: 1. and Representatives from the civil society. fund raising and partnership o increased accountability (vision and results) o coordination.2 Membership The Body would be made up of the following members: ♦ ♦ ♦ Representatives from the Ministries. Funding support. IRS 2. Capacity building MACOSS support PRIVATE SECTOR ♦ Needs focus on: o Assistance in CSR design and implementation especially in extending the CSR culture beyond the top level of the organization o Finding more information on NGOs and more accountable NGO partners o Coordination Policy Round Table NGO SECTOR ♦ Needs focus on: o Capacity strengthening in organizational development.1 Mission The mission of the Body would be to provide a forum for policy dialogue and a framework to coordinate three-sector participatory activities for addressing national development challenges. Funds and subsidie 2.5.5. 8.Key mechanisms: 1. Representatives from the private sector. Finding competent partners in the private sector and NGO sector. Registration Accountability regulations 3. Issues which may have to be addressed with respect to membership areas are as follows: ♦ Representation of the private sector may be worked out faster and more easily than representation of the civil society. networking and self-regulation MISSING Key mechanisms: 1. 2. Corporate Governance code 3.

8. Representatives from NGOs. ♦ A Secretary General. It is recommended that an independent person. Identify and prioritise social projects and issues for tripartite action. Operations staff and support staff will have to be recruited. b. Representatives from the Advisory Group. 8. and Finance social projects.4 The modus operandi Structure and operations We propose the following structure for the Body: Executive Committee Secretary General Administration – Liaison.5.♦ Another issue pertaining to membership may be the chairing or co-chairing responsibility.5.3 Specific objectives The specific objectives of the Body would be to: ♦ Engage in policy dialogue on broad issues pertaining to sustainable national development. Administration staff. Representatives from the JEC. Identify and seek funding. ♦ ♦ ♦ ♦ Capacity development for all stakeholders. trusted and respected by each stakeholder. chair the Body. and c. Documentation Operations – Research and Finance Support staff ♦ The Executive Committee should consist of representatives from all three sectors: a. 134 .

The fund required. The targeted beneficiary group. 135 . The project proposal. Evaluation proposals. However. the amount of funds that need to be collected may be colossal. However. the main advantage would be to have a large fund available for many small scale projects or larger projects. approved projects. These funds are then applied to This approach would require the management of the Another issue Commission may be designated to evaluate A Project project the funds to optimise cash flows. would be the selection of the fund manager. Project selection criteria will be established. The major disadvantage of pooling of funds might be the lack of trust shown by private sector firms. the major disadvantage of this approach is that should many projects get approved simultaneously. Project funding The Body may select any of two modes of funding project: ♦ Proceeding by a call of funds as and when required. with milestones for project monitoring and post project review. ♦ ♦ The amount of funds brought in by the NGO. etc The Body will evaluate various projects for part or full funding. ♦ Adopting a pooling of funds approach. and these may include: ♦ ♦ ♦ ♦ ♦ Whether the area of intervention is a priority area or not. The credibility of the NGO.CSR project initiation The three-sector partnership would identify social issues and draw up a list of priority areas for intervention. Private companies contribute a set percentage of their profits to the fund. and once trust has been built and instilled move to a pooling of funds phase. The Body may adopt the call of funds during the initial phase. The advantage of this approach is that funds are collected only when required so that there should be fund administration only (no fund management issues).

a resource person from the Body ♦ Assessing the cost effectiveness of the projects and identifying possible constraints that could impede implementation (prior to disbursement. the NESC can provide a temporary platform for the three-sector partnership given its mission and objects. ♦ ♦ Training and supporting NGOs to improve their practices in reporting. development. ♦ Monitoring financial.Monitoring and review mechanism During the survey. an independent body Auditing the accounts of the Body. The NESC’s mission is to: ♦ promote dialogue as a means to achieving consensus for social integration to keep pace with economic development. proper voucher system and relevant authorities have been obtained before payment and whether funds allocated have been judiciously utilised. pending the instituting of the Body and finalisation of its Charter. and ♦ express its opinions for the and make of appropriate social recommendations and to Government. and ♦ Identifying strengths and weaknesses of projects and making recommendations (post implementation). Enabling Body Initially. Transparency can be ensured through: ♦ ♦ ♦ For operations at the Body level. ♦ Ascertaining whether projects are being implemented in accordance with the agreement between the Body and the NGO (during project implementation). clear signals were obtained that transparency and credibility at the NGO level were a major concern for private companies. human and technical resources with a view to evaluate whether funds allocated have been judiciously utilised. For specific projects implemented by NGOs. promotion integration national 136 . this may be carried out during project evaluation phase). Ascertaining that appropriate books of records.

The specificities of Rodrigues ♦ A small economy. a commission for infrastructure. ♦ ♦ examine and express opinions on any proposed legislation.3. ♦ undertake such studies as it deems fit and give its opinions and recommendations. build consensus through a permanent and sustained social dialogue for a greater participation of civil society in the democratic process with the aim of ensuring that social harmony keeps pace with economic development.4 (Reform at NGO level) are valid and applicable in Rodrigues as well: 137 . The reform at individual sector level highlighted in Sections 8. Different areas of partnership from those identified in Mauritius. given the specificities of the island.6 The Rodrigues case The policy framework approach with representatives of all three stakeholders to promote.3. both infrastructural and human.3. and 8. and a small civil society. the major functions of the Council are to: ♦ ♦ undertake studies on socio-economic issues of national importance.3 (Government initiatives). The NESC already has in place a Secretariat and a research team.Furthermore. ♦ ♦ ♦ Limited resources. ♦ formulate its opinions and make recommendations to Government regarding economic and social policies. environment and sustainable development and a commission for social affairs and human resource development. 8. 8. encourage. and promote industrial relations at large to ensure social harmony. a small close-knit business community.2 (Private sector initiatives). facilitate and support CSR initiatives within a broader social and economic integration so as to address national development challenges is valid in Rodrigues as well. as well as a commission for economic affairs. physical resources. with a different implementation though. Difficult communication.

reduced intervention overlap. and ♦ Networking of NGOs leading to rationalisation of resource utilisation and projects’ synergy. A more informal approach may be warranted in Rodrigues. register and support NGOs in Rodrigues). formal representation at individual sector level would require rigid structures and deployment of resources. and ♦ Government representatives from the different Commissions to attend meetings as appropriate. Three sector partnership Given the small size of the island and the close-knit communities. experience sharing. coordination in project development and implementation. ♦ Adoption of a strategic approach to implementing CSR by the private sector with private companies mainstreaming CSR in management practice. reduced intervention overlap. and role sharing. Two sector partnerships can also be applied in Rodrigues as highlighted in Section 8.♦ More coordinated and concerted CSR actions leading to rationalisation of resource utilisation and better projects’ complementarity. and need identification. ♦ Private sector represented by one representative from a large company and one from a SME. the following form: ♦ NGOs represented by the Rodrigues Council of Social Service (which should aim to identify. skill level and knowledge level.4. Recommended informal representation may take 138 . classify. with regular tripartite partnership working sessions to serve as a forum for discussion. ♦ More facilitation by the Government though the various Commissions in Rodrigues: Arts and Culture Social Security Education and Training Youth and Sports Health and Others ♦ Capacity building of NGOs at the attitude level.

Engage in needs assessment 2.2) 3. It is specifically recommended that the specialists be those who have been engaged and active in the Mauritian context. Eventually.4.♦ It is recommended that specialists from Mauritius facilitate the tripartite partnership initially. Design CSR strategies and initiatives to contribute to development challenges 2. provide assistance in developing an action plan and/or assist in matching NGOs needs with privates sector CSR initiatives .project development: based on needs assessment findings of NGOs. Manage and implement projects 139 . Assist NGOs by building capacity Private Sector NGO sector Implementer role 1. and chart out a capacity building plan specifically for Rodrigues during regular missions to the island. Facilitator role 1.project implementation: assist NGOs and private sector to implement projects in selected thematic areas Government Support role 1. The specialists would support and train interested parties from all three sectors. the tripartite partnership would function as an independent cell in Rodrigues. Assist NGOs to implement projects approved by relevant parties in various ways (Section 8. Facilitates: . Seek appropriate support from private sector 3.

9 Thematic areas of potential partnerships Findings The survey has revealed the following: ♦ Corporate Mauritius intervenes in a number of areas for CSR activities. health and quality of life. 140 . . The more companies wish to intervene in one area. community development and sports. about NGOs activies in such areas. ♦ There is general lack of information (about the area of focus. health and quality of life. The two main areas where companies have reported lack of information are education and environment and quality of life. government assistance in such areas. poverty alleviation and community development. etc). ♦ Companies have demonstrated interest in partnering up with other stakeholders in the future in a number of thematic areas among which the following come first: education. environment and sustainable development. Popular thematic areas are: education. environment and sustainable development. poverty alleviation. the greater the lack of information they face.

current areas of intervention. areas where there is a lack of information and areas of potential partnership 45% 41% 40% 35% 30% % of companies 25% 25% 21% 21% 24% 21% 19% 17% 21% 20% 15% 10% 6% 14% 13% 13% 14% 13% 10% 8% 6% 5% 2% 2% 0% 0%0% 5% 3% 2%2% 2% 0% 0%0% 2% 0% 0% 5% 3% 3% 2% 6% 5% 3% 2%2% 3% 2% 0% 2% 0%0% 6% 5% 5% 5% 8% 6%6% 5% 0% Training and human resource development Community development Religious and cultural Poverty alleviation Health and quality of life Drugs and alcohol Education Material help and support Environment and sustainable development Disabled Natural and other disasters Youth Gender and family Animal welfare Advocacy Children Elderly Thematic areas Current areas of intervention Areas where there is a lack of information Areas of potential partnership 141 Criminality Sports .Thematic areas .

Health and quality of life. ♦ In Rodrigues. Environment. d. environment and social flaws (drug. Education. teenage pregnancy. there could be a national workshop to match private sector initiatives and areas of interest and NGOs’ sector of intervention.5. Priority areas for philanthropy are community. leisure. Immediate actions Immediate actions with respect to a matching of areas of CSR interest reported by companies to the needs of NGOs (matching demand and supply) could be envisaged pending the elaboration of the three-sector partnership model as developed in Section 8. poverty. large and small. Areas where SMEs lack information are education. community. poverty and health. education. Priority areas for sponsorship are sports. ♦ ♦ Sponsorship by large companies are mainly in sports and education. For SMEs. 3. and community (mainly sports). b. The survey has clearly indicated that the four areas in which companies. This may be carried out during the next national workshop where companies would meet with relevant NGOs. and 4. priority areas are: a. environment and poverty. Poverty alleviation.♦ Large organisations carry out philanthropy in the following areas: health and safety. have shown the utmost interest are: 1. environment. education. health. etc). c. the companies conduct philanthropic and sponsorship activities in the following areas: environment. health. and religious activities. This “demand and supply” matching would allow a number of significant 142 . 2. and health. education. The Rodrigues Case During the first mission of the specialist in Rodrigues. sports. ♦ Areas of potential partnership include: education. religious activities. alcohol. Areas of potential partnership are education. poverty.

equipment. Health (lack of doctors. interest have been noted as follows: Three major thematic areas of 1. alcoholism.partnerships to take form and bear fruitful projects. Education (lack of teachers) 143 . juvenile 2. Social ills – teenage pregnancy. and 3. delinquency. pharmacy) and quality of life (water supply).

employee (of private firms) volunteering programs. d. 3. with NGOs as Consultant for thematic areas. it is important that coordinated and concerted efforts be undertaken at the private sector level. e. Partnerships. 144 . Government and NGO level – explore opportunities for provision of funds and subsidies and capacity building support by Government. or NGOs as Strategic Partner for long term joint project implementtaion. the private sector and NGOs . cause related marketing. However. payroll giving. in the civil society and at government level. reduce intervention overlap and facilitate information and experience sharing. A three phased approach is recommended to implement three sector partnership bringing together the Government. b. recent corporate undertakings show the increasing awareness about the concept and relevance and applicability of CSR to address national development challenges and the gradual engagement in CSR.10 Conclusion CSR is not embedded in the corporate culture in Mauritius. funding support for projects and or overheads of NGOs. the three players should build on existing good practices and boost the potential of already establish initiatives to advance three sector partnership. A myriad of two-sector partnership models exist which can adopted immediately at the following levels: 1. For CSR to become the national development tool. c. Firstly. and f. Private sector and NGO level – exploring the following a. 2. This will allow rationalising resource utilisation. Government and private sector level – exploring opportunities to encourage more CSR to contribute to the national socio-economic development. It has yet to be integrated in mainstream management whereby private sector firms adopt a strategic approach to CSR from policy making to implementation to resource allocation. secondment in private firms. whether at a two sector level or a three sector level should be well thought out. NGOs as Project Manager for specific projects. corporate collections.

Secondly. Thirdly. It is also recommended that the NESC be designated temporarily as the body with this responsibility initially. the players may engage in a self-initiated platform and adopt an informal policy round table and focus on one theme at a time. pending the institution of the more permanent body to oversee CSR. the three sectors should institute a three-sector partnership model based on sound representation and should aim at group synergy It is recommended that a private-sector-driven body with representatives from the three sectors be set up to promote CSR. 145 .

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