ABSTRACT

INTRODUCTION AND OVERVIEW OF THE STUDY

Culture, at the workplace, is a very powerful force, which is consciously and deliberately cultivated and is passed on to the incoming employees. It is the very thread that holds the organization together. The importance of corporate culture is emphasized by Peters and Waterman (1999:808), who state that, without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies. Moreover the stronger the culture, the more it was directed to the marketplace, the less need was there for policy manuals, organization charts, detailed procedures or rules. In these companies, people way down the line know what they are supposed to do in most situations because the handful of guiding values is crystal clear. Organizational culture is pervasive and powerful. For business, it is either a force for change or a definite barrier to it. For employees, it is either the glue that bonds people to an organization or what drives them away. Managers, today, are increasingly challenged with changing an organization’s culture to support new ways of accomplishing work. Therefore, the purpose of this study is to create a better understanding of organizational culture in banking organizations (private and public). This study attempts to look at the culture in two organizations in banking sector in India, i.e., SBI and ICICI and ascertain their prevailing culture and comparing the performance due to it.

to have a good relationship with other employees and managers and to believe they have worthwhile jobs. Among those that are most frequently overlooked are the environment and culture of the organizations with which individuals are associated’. the service provided is not the same. ‘people work for money. According to Costly and Todd (1987:13).2 Problem statement The research report is based on the study of the existing culture in the banking sector in India. but they also work for more than money. but not all are considered when trying to understand the behaviour of people at work. Yet these two organizations are at the top despite their different style of working. . Many factors influence both individuals and groups in organizations.1. If one goes to any of the two organizations the work atmosphere is entirely different. From the calm and poised worker of ICICI bank to the worried dexterous worker of SBI. The companies taken are State Bank of India and ICICI Bank. Yet if one looks at the performance of the two organizations it pretty similar. Most employees want to be proud of their organizations. The reason behind the difference in work culture is the main thrust of this research study. the class of worker is different in the two organizations. The style of working in a Public Sector is different from that of Private Sector.

It would also provide management with the employees’ outlook of the work culture that is prevalent within these companies. The companies have been providing valuable banking services to the entire nation for many years.4 Rationale for the study The two companies SBI and ICICI are the top banking organization of the country. This study will generate valuable information on the current culture of these organizations. 1. 1. Necessary information could be derived from it as to how the culture should be in these organizations to get the best result out of their employees. Thus it would make the organization take interest in their employees too. They are now at the top of the list in the ranking. .3 Research objectives The aim of this study is to analysis the organizational culture in the two banking organizations. The comparison of the culture in both the organizations. The objectives of this study are to determine:• • • The current culture of the two companies. namely State Bank of India and ICICI Bank.1. The effect of culture on the performance.5 Scope of the study and delimitations The study was limited to the bank’s branches of the two organizations in Kanpur district and may not necessary reflect the findings of the organization as a whole.

Literature review I: organizational culture This chapter examines literature about organizational culture. the problem statement. SBI and ICICI.Introduction and overview of the study This chapter presents an overview of the study. namely SBI and ICICI. research objectives and limitations to the study. This chapter also looks at other research studies on organizational culture. Chapter 1 . The ways in which the two organization works and the performance of them both in the banking industry. The literature reviewed starts by defining organizational culture.6 Outline of the study This study which is presented in seven chapters is focused towards assessing the culture in the two banking organizations. . and then goes on to discuss how culture is created and sustained in an organization.1.Literature review II: Organizations’ profile This chapter reviews literature on the profile of the two organizations. Chapter 3 . Chapter 2 .

Chapter 4 . It provides insight into the sampling method used. Chapter 6 .Presentation of Results All the results gathered from the research questionnaires are presented in this chapter with the aid of graphs and tables. Chapter 7 .Research Methodology This chapter shows how the research was conducted.Conclusions and recommendations This chapter outlines the findings in relation to the theory and also presents the conclusions and recommendations to the findings of the study. . Chapter 5 . and various other techniques that were used to analyze the data. data collection techniques.Discussion of results A detailed discussion. regarding the findings of the research study is presented in this chapter.

it was the first joint-stock bank of British India sponsored by the Government of Bengal. A unique institution. Their evolution was. the decision to allow the Bank of Bengal to issue notes. the Banks of Bombay and Madras. even investment on behalf of the clients) by the indigenous bankers had not spread as a general habit in most parts of India. which would be accepted for payment of public revenues within a restricted geographical area. The following chapter presents a literature review on organizational commitment History of SBI Bank of Bengal H.7 Conclusion This chapter provided an introduction to the study and outlines the rationale for the study as well as the research objectives. The Bank of Bombay (15 April 1840) and the Bank of Madras (1 July 1843) followed the Bank of Bengal. a capital on which the proprietors did not have to pay any interest. It meant an accretion to the capital of the banks. for . Establishment The establishment of the Bank of Bengal marked the advent of limited liability. The concept of deposit banking was also an innovation because the practice of accepting money for safekeeping (and in some cases. These three banks remained at the apex of modern banking in India till their amalgamation as the Imperial Bank of India on 27 January 1921. however. The origin of the State Bank of India goes back to the first decade of the nineteenth century with the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. and was influenced by changes occurring in the structure of both the local trading environment and those in the relations of the Indian economy to the economy of Europe and the global economic framework. shaped by ideas culled from similar developments in Europe and England.O. the three presidency banks came into existence either as a result of the compulsions of imperial finance or by the felt needs of local European commerce and were not imposed from outside in an arbitrary manner to modernize India's economy. viz. Primarily Anglo-Indian creations. But. jointstock banking in India.1. This right of note issue was very valuable not only for the Bank of Bengal but also its two siblings. Three years later the bank received its charter and was re-designed as the Bank of Bengal (2 January 1809). So was the associated innovation in banking.

were mostly proprietary directors representing the large European managing agency houses in India. The members of the board of directors. which were revised from time to time. which managed the affairs of each bank. and especially upto the time that the three presidency banks had a right of note issue. bank notes and government balances made up the bulk of the investible resources of the banks. The three banks were governed by royal charters. invariably civil servants. . four-fifth of which were privately subscribed and the rest owned by the provincial government. one of whom was elected as the president of the board. The rest were government nominees.a long time. Each charter provided for a share capital.

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