Version 1.

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

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Name: Hard Drive System failed to start

Category: eGlobe G2

Description: This solution provides a step by step guide on how to do a workaround if the hard
drive system failed to start.
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Details:

1 Error observed
The following error is shown during the ECDIS start up:
➢ Both hard drives shown with “error”

2 Steps to resolve:
2.1 System shutdown
Switch off the unit

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
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 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

2.2 System start up

Please start the computer and press immediately the button “DEL” (repetitive) until the panel
pc BIOS is loaded.

To come in the BIOS it can take a few seconds and you need to press “DEL” a few times.

Premium Keyboard Standard Keyboard

BIOS view, first page

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

To operate inside the BIOS, you can use the “arrow”, “enter” and “ESC” buttons.
When an option is in white colour means the Tab / option is selected and you can press enter to
go inside.

Go to “Advanced” tab

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

Go down to “SATA Configuration”

Press “Enter”

View of SATA Configuration

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

Go down and select “SATA Mode”

Press “Enter” to see the SATA Mode options:

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

Actual Mode is shown

Use the arrow keys and go up to “AHCI Mode” and press “Enter”

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

SATA Mode is now “AHCI”

Press Escape

Premium Keyboard Standard Keyboard

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

View of “Advanced”

Go to the right to “Save & Exit”

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!
 Version 1.0

Solution QM_CW_SO_G2_40
DATE: 22/03/2017

Save Changes is already selected, press “Enter”

Again you need to confirm by pressing “Enter”

The system will automatically restart.

Please be patient and wait until the ECDIS is completely loaded.
It might be that the system is slightly slower as only one hard drive is in use.

Please report the result to Chartworld.

ChartWorld International Ltd

3 Thalia St, 3011 Limassol, Cyprus - P.O. Box 55523, 3780 Limassol,
Cyprus - Vat Registration #: CY10288069E
Freedom & Flexibility. We Care!