Unified communications definition An evolving communications technology architecture which automates and unifies all forms of human and

device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies.[ Components of unified communications Unified communications represents a concept where multiple modes of business communications can be seamlessly integrated. Unified communications is not a single product but rather a solution which consists of various elements, including (but not limited to) the following: call control and multimodal communications, presence, instant messaging, unified messaging, speech access and personal assistant, conferencing, collaboration tools, mobility, business process integration (BPI) and a software solution to enable business process integration.[1] The term of presence is also a factor knowing where one s intended recipients are and if they are available, in real time and is itself a key component of unified communications. To put it simply, unified communications integrates all the systems that a user might already be using and helps those systems work together in real time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call, or even a video call all within minutes. Trends in UC Realizing the importance of better and effective communication, businesses are turning to Unified Communications (UC) to revolutionize their work processes, increase efficiency and reduce human latency.Increasing interest in IP telephony is generating a lot of buzz around UC, not only among the SMBs but also large enterprises. While the UC market in India is still nascent, migration to an IP telephony platform is the stepping stone Increasing awareness regards environment and use of green technologies is also promoting the use of UC. Many Indian organizations have started looking at carbon footprint from either a green or a carbon credit perspective While there is an increasing realization of the benefits of video communication vis-à-vis audio communication, according to industry estimates, stand alone video utilization levels in most organizations is only around 10 percent. A converged UC platform ensures not only lower cost of ownership but better integration of voice, video, chat, e-mail and even social networks. UC applications existence today is predominantly in silos rather than as an integrated system in its entirety. Convergence is changing that scenario. Convergence is the biggest trend in UC as organizations

BT and Cisco s cloud computing technology offers Cisco Hosted UC services as the platform for collaborative voice communications. Tata Communications. SMBs today see UC as a business advantage and while video adoption may be low in this segment. SMB adoption is the next big trend in UC in India. These can pose challenges in terms of interoperability between multiple UC applications and other communication systems.8 million on UC in 2009. partners need to uplift their capabilities to leverage this opportunity. And there are enough opportunities for partners in the UC space. we should be able to get the context of the call and not just the name of the person. Companies tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their IP telephony. Low awareness. . IP telephony hardware is hosted at the third party data center and the user is provided access to assets on a monthly rental basis. need for training on customizing the UC applications deployed. Another increasing trend in UC is telepresence. Reliance Communications. voicemail. PaaS and IaaS offerings are also enabling enterprises to embrace UC. conferencing and unified messaging technologies on a utility-based. Airtel and even state owned BSNL and MTNL are offering telepresence facilities to organizations on a pay per hour basis. Considering convergence and collaboration would be one of the biggest trends in UC.the UC market is represented by a large array of vendors and SIs (System Integrators).want to leverage the benefits of social networks. mobile and data services to every desktop in their organization. Communication-asa-Service (CaaS) is a logical extension to the SaaS model with hosted unified communications solution on a service providers network. AMI Partners says that the Indian SMBs spent $48. are some of the important challenges for UC adoption as end customers need to understand the inherent long term benefits and underlying potential of UC. When someone calls. per-user pricing model. SaaS. IP telephony is catching up big time. While traditionally only the large and medium enterprises have so far implemented UC solutions. Use of open platforms such as SIP is thus catching up in the market. Such open platforms help connect competing solutions together and also make integration a much smoother job. For Avaya. putting context into communication is very important and convergence plays an important role in this. It allows businesses to bring converged voice.

Sign up to vote on this title
UsefulNot useful