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Order Cycles are replaced by Workflow. Holds are implemented much the same way as in Release 10 and 11, except they are associated with workflowactivities instead of cycle actions. 2. How does workflow handle holds? When seeded workflow functional activities that honor holds, come across generic or activity specific holds, they will complete with a 'On Hold' result. They are then transitioned back, either to an eligibility activity or a wait activity. (e.g. when booking crosses a hold, it transitions back to 'Book - Eligible') (e.g. when Invoice Interface Line crosses a hold, it transitions to a wait activity) The Ship-Line activity is an exception to this, it remains in a notified state. 3. Does Order Management include an "order release dating" capability, which would allow an user to set a pre-defined hold period (or input a date),which upon expiration it would automatically release the hold? Yes, Order Management still provides time dated holds. When a user defines a hold source, one can specify a 'Hold Until' date. Also, when applying a 'One-off' hold to a specific order from the Sales Order form, one can specify the 'Hold Until' date as well. There is a new concurrent job (Release Expired Holds) that should be scheduled to run nightly (or however often) that will release holds that have a 'Hold Until' date that has expired. 4. Why doesn't a newly created hold appear in the List of Values (LOV) when trying to apply or remove the hold? When a new hold with NO responsibility to Apply and Remove the hold has been created, then any responsibility can Apply and Remove the hold. However, if the newly created hold is assigned a responsibility to one of the functions, this does not mean any responsibility can perform the corresponding function. EXAMPLE I: Create hold - Management Review Assign Order Management Super User the ability to Apply the hold. Result: Order Management Super User can Apply the hold, but no one can Remove the hold. EXAMPLE II: Create hold - Management Review Assign Order Management Super User the ability to Remove the hold. Result: No one can Apply the hold and only Order Management Super User can Remove the hold. Thus, if assigning a responsibility to Apply a hold, the user will need to create a corresponding entry with a responsibility to Remove the hold. If assigning a responsibilty to Remove a hold, a corresponding entry with a responsibility to Apply the hold will need to be created. 5. How can one view holds for an order or line in Order Management Release 11i application? 1. Orders Organizer 2. Query for an order number on the Main tab 3. Click on Actions button 4. Click on Additional Line Information, or Additional Header Information (depending on if it is line or order hold). 5. Click on Holds tab All lines/orders will show the Hold Source history here. Hold Comments/Release Comments are shown here too.
this hold source will NOT be used for future orders. select the correct Hold Name 4. The hold then can only be Applied/Released by those specific responsibilities. After creating the hold. What is the function name responsible for the Apply and Release hold function? If trying to prevent using the Apply and Release holds actions on the Sales Order form (Apply and Release holds actions). 11).7/R11. Are there any parameters one could pass to the Sales Order form which would prevent the Apply and Hold actions from showing up? The user can limit who can Apply and Remove holds by entering the responsibility on the Define Holds form under Setup > Orders. the Reserve Orders concurrent program was introduced in OM . since Credit Check is a system defined hold. Can I do mass reservations in 11i? Yes in OM Family Pack H or higher. For example. One can group users under specific responsibilities and enable those responsibilities to only Apply or Remove the hold. Orders Organizer 2. all responsibilities that have access to the Sales Order pad will be able to see the Apply/Release holds action but CANNOT act on any holds not assigned to their responsibility. Click the 'Holds Information' tab 3. user would see HOLD checkbox at the order level and at the line level. 7. How can the hold source be removed for that item? 1. user could press the HOLD button to see the hold details. 8. Therefore. Click on the 'Release Button'.7. Click on 'Hold Sources' 5. 11. 10. 9. Using LOV on Hold Name. In addition. The hold MUST be visible on the Sales Order header as well as the Sales Order line to which the hold applies (as it did in Release 10. 1. Should the mass change of multiple lines on one order re-trigger credit checking and place the lines back on credit check hold? The answer is Yes. remember that these are no longer functions and you cannot use them while defining responsibility menus. and IN ADDITION.6. In R11i. one can only restrict or allow Users/Responsibilities to Apply/Release holds when defining the hold. All orders with this Hold Source (example: orders with lines on item hold)will be released from hold. set up the authorizations block to Apply and Release holds for the responsibilities that are required to be enabled. How can one Remove an Item from a Hold Source? There is an item that was previously setup in the Order Management Release 11i application to go "on hold" every time an order is entered for that item. it was decided that this item should no longer go on hold. Why doesn't a seeded system hold name show in the LOV? Only user defined holds are listed in the LOV. The Hold Checkbox is missing on the Sales Order Header and/or the Sales Order Line? When a newly created sales order goes on hold. it is not allowed to be applied manually. On Find Orders form.0. Now. the user will not see the hold unless one navigates to the Actions / Additional Order Information button. Remember. user can ONLY see the hold details in Additional Order Information. Enter a Release Reason 6. To clarify one thing: In R10.
Oracle Order Management now has a new feature called Auto-scheduling. the planning engine will create plans and available information. Please review the Oracle Order Management User's Guide (for 11. What you can do to accomplish this. This allows you to check ATP or display availability automatically. Will ATP allow for order selection by zip code or delivery code? For example.8 of the product or higher) to get more detail. how is the lead time calculated? Are there tables that hold typical ship lead time information? The lead time will be calculated according to your setup in the supply chain planning sourcing rule. as orders are entered into the system. 4. Or. as opposed to shipped by a specific date. Multi-select the order you would like to do ATP check. as soon as a line is entered. view all the order lines in the order organizer. A new workflow activity will be available to source lines that have not been sourced at entry. this quantity. is to query order by ship-to location or address. an automatic workflow process will perform the reservation as soon as the requested ship date moves within the allocation window. 8. What is new for ATP and scheduling for Release 11i? Order Management delivers new functionality in the area of scheduling and reservations. a change in supply will not automatically trigger rescheduling. Specify check ATP for those selected order lines. 5. or the arrival date given the ship date. the ship date given the arrival date. but the you can override this on the order line. 7. Can a scheduled (ATP'd) sales order line be automatically rescheduled? Rescheduling for a sales order line is required due to an exception somewhere within the Supply Chain. represent ship dates or arrival dates. rescheduling will continue to be manual triggered. on this date'). 3. Will I be able to switch between the Arrival Date and Shipment Date as the basis for ATP? Yes. When the request is sent via an API (information request being: 'I need this product. determine ATP based on all orders designated for shipment to the Chicago area. 2. . 6. this will normally default from the customer. you could check with the Planning team to see if there is similar functionality in the Planner Workbench. From the availability window. Using Global ATP. After querying up the order. You can set up the system to reserve the inventory at entry. the question will be answered by the central planning server. Then. As in past releases. If a customer requests that an order is delivered by a specific date. Oracle Order Management and Oracle Planning work together to determine the time in transit to calculate.5. If the request date is further into the future.Family Pack H. you can press a button to go to APS's Global ATP window to view availability across the global supply chain. if the request date is within a userspecified window of time. can the sourcing rules take into account the ship-to location of the customer? Yes. If some demand is scheduled against a source of supply that fails to be delivered. Sourcing rules are defined in Oracle Advanced Supply Chain Planning to determine from which warehouse an order should ship. How will the ATP Server work with multiple instances? Based on the information about supply and demand from various resources (can be gathered from multiple instances). A new Customer attribute is available to specify whether request dates a customer sends. one of the factors that can be used in the scoping rules is ship-to.
I update the request date to a past date. Based on the availability. schedule ship date is populated. Available Date. an availability window is displayed which shows the following fields: Warehouse. how to use promise date. The system is functioning as intended. 12. . Returns>Order Organizer>New Order From the menu bar. availability of the component is checked and this is always a current date or future date. On Hand.10 11i10 provides the a scheduling tab as part of OM System Parameters. Where can I find the "Latest acceptable date" field? Does this field only affect ATP-enabled items and calculations. Can I keep the Schedule Date from changing when I make certain changes to the sales order such as Freight Carrier. schedule ship date is populated. but Schedule Ship Date didn't change and shows as sysdate. This allows users scheduling flexibility for 5 areas: manual scheduling with the LAD. Request Date.1 and 113657.and Error Message. 13. Schedule Ship date is the date planned for shipping an item. 14. System will not be able to check the availability in past and the schedule ship date will always be sysdate or a future date. and whether a change in Request Date or Ship Method should trigger rescheduling. Ship Method. or is it related to all items. Available. Reservable. The system will not check the availability in past and the schedule ship date will always be sysdate or a future date. It only really affects ATP-enabled items as Non-ATP items are never scheduled by APS (Planning). etc. The fields pertaining to quantities are calculated as follows: Available: For ATP items = Inventory On-Hand Quantity minus outstanding demand For Non-ATP items = Quantity Requested on the order line On Hand = Inventory On-Hand Quantity Reservable = Inventory On-Hand quantity minus outstanding reservations Navigation: OM Responsibility>Orders.? This has been implemented in 11. partials for manual reservations (right mouse click or reservation time fence). regardless of the ATP flag? Latest Acceptable Date is available as a Folder Field in Sales Order Pad and iti s updatable as we expect a Customer/CSR/Selling Org to decide what is the acceptable scheduling window. You can restrict access to this field. While scheduling. Can I change Schedule Ship Date to a past date? Schedule Ship date is the date planned for shipping an item. Based on the availability. How are the quantities calculated in the autoschedule availability window? When you turn on Autoscheduling in the Sales Order form. While scheduling.5. availability of the component is checked and this is always current date or future date.1 11.9. click on Tools>Auto Schedule Inventory Responsibility>Item Supply/Demand>On Hand Availability 10. Where can I get more information about running Data Collection? Please see the following notes: 116166.
You have a new installation and there is no order types defined. etc. 1. a change made to schedule_ship_date on the model is not cascaded to the options and classes 1. click on the 'Actions' button. but you still need to create the transaction types and assign them to the corresponding order or lines flows you want to use. In previous releases. The RMA will not get cancelled.Setup document in Metalink under Technical Libraries. In release 11i. >From the LOV choose 'Return Line Lot/Serial Numbers'. . Where and how are serial numbers entered on RMAs? On the Sales Order form. This is functionality. will the original price be used if the item price amount has changed? You have only one option of pricing when doing an RMA: Price as of current date. after you have entered the header and line information. However. 2. 3. there are some seeded standard order and line flows. the RMA does not get cancelled. To see more information about it you can see the Oracle Workflow Guide release 2. NOTE: If the RMA references sales order lines with serial numbered items. Its configuration has also changed. line transaction types (standard. Does Order Management (OM) and iPayment support credit card RMA's? OM does not support credit card RMAs right now. You will have to cancel the order manually. 2. If schedule_ship_date is changed on an ATO model or a SMC PTO model. Check the OM-TRTYPE Transaction Types .5 and the Order Management User Guide. For a non-SMC PTO. or check the Order 4. The name of the order cycle was replaced by transaction type. What is the difference between transaction types and order cycles ? Order cycle was used in previous releases. If an RMA is processed correctly but when it goes through the approval cycle it fails. the applications have seeded some standard order cycles. For release 11I. When processing an RMA to Oracle Receivables. 6. you specify the default line transaction type for that order transaction type.) and order types which are analogous to Order Entry order types. then the schedule_ship_date is cascaded to the options and classes. 3. What is the default for Tax Event under the Finance tab if it is null? The default is Entering. How can I run the RMA interface in Order management? You cannot run the RMA Interface manually. return. done in the workflow background. the system will not validate the serial number selected from the LOV against those on the sales order lines 5.15. This will allow you to enter the Quantity and Serial Number range. You look at the notification response and it is received but the notification is closed and the OEOH item_type associated with the order has a result of 'FAIL' but the workflow process stops at 'Approval Failed' in the subprocess 'Approve Return Order'. It is an API. When you set up the order transaction type. Can I just set up a line transaction type or do I need to set up both an order and line transaction type? You need to set up both. Order Management started to use Oracle Workflow to control the cycles. therefore.
Is it possible to receive an RMA through the API and have the RMA progressed? No. When a return is created from an outgoing order. You will see the details about the return lines for that outbound line. While saving through the forms in Immediate mode. 9. So query the Order/Line against which the RMA is created and go to Additional Line Info -> Return Activity. So it doesn't generate the credit. This screen won't show information for a Return Line. So it is not possible to retain the line numbers. But the Configured item is shippable and is the one which is received as a RMA in the Warehouse but it has no price on it. 10. . and that order is received. Why? The TOP Model Line is not shippable but has a price on it to generate the credit. Why is the Return Activity Form blank after a return is received? the Additional Line Info > Return Activity will show data for the Outbound line against which the Return is created. This is true for Batch mode also. the receiving activity appears on the Return Activity form of the original order (the one you copied from). we see in the LOV both the Top model and the newly configured item are available for return. RMA Receipts are not supported in Receiving Open interface.7. It acts as a fulfillment (pre-condition) for issuing credit on TOP model line RMA. certain actions are taken to update the Order Management tables which will not happen if an API is used to populate the rcv tables. Can we retain the same line numbering when creating an RMA for an ATO Model? When we create the RMA all items become Standard Items and no longer retain the MODEL attributes. When doing a return for an ATO Model. But we retain the sequence for the lines 8.
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