SAP Solution Manager

SAP Solution Manager is a software tool, content and gateway to create, operate, manage and monitor business management solutions. SAP Solution Manager is one of the products of software company SAP AG.

Overview
SAP Solution Manager is a centralized support and system management suite. A SAP system landscape may include a large amount of installed SAP systems. SAP Solution Manager tries to reduce and centralize the management of these systems. In such a landscape, SAP Solution Manager is the managing system, and the business suite applications (e.g. CRM) are the managed systems. The current version of SAP Solution Manager is SAP Solution Manager 7.0 Enhancement Package 1. SAP Solution Manager provides an extensive set of features in the IT Support area for enhancing, automating and improving the management of SAP systems: • • • • • • • • • • • • Central System Administration Project Management Test Management System Monitoring Business Process Monitoring E2E Root Cause Analysis IT Technical Reporting Centralized Alerting Installation Keys Early Watch Reporting Change Management (Change Request Management & Maintenance Optimizer) Service Desk

SAP is actively improving and extending all these areas, so this list may be outdated. SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are being distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation. As part of SAP Solution Management Solutions, the customers receive best practices relating to: • •

Global Strategy and Service Level Management Business Process Management Management of MySAP Technology Software Change Management Support Desk Management

• •

SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP Solution Manager are that it helps: • Manage the technical risk associated with the implementation of the solution ensuring technical robustness

Matthias Friedrich: SAP Solution Manager 4. you have full access to the core SAP Solution Manager for no extra charge. operation.Functionality and Implementation SAP Press. Thorsten Sternberg. The toolset addresses your entire IT environment. and later analysis of changes. And it ensures that you derive the maximum benefits from your IT investments. It supports the connection between business processes and the underlying IT infrastructure. As a result. you can be sure your entire SAP solution environment is performing at its maximum potential. With SAP Solution Manager. configuration. and final preparation phases. Marc Thier: Performing End-to-end Root Cause Analysis Using SAP Solution Manager SAP Press. SAP Solution Manager combines tools. and continuous improvement. . Thomas Schroder: Business Process Monitoring mit dem SAP Solution Manager SAP Press.0 Service Desk . Learning on Demand by SAP. it eases communication between your IT department and your lines of business. Schafer. • Testing – SAP Solution Manager speeds test preparation and execution. focusing strongly on core business processes. References This article needs additional citations for verification. 2009 • External links • • • • SAP Software Developer Network .Business Process Monitoring on SAP Developer Network (SDN) General overall discussion on Solution Manager COMPONENTS & TOOLS OF SAP NETWEAVER SAP Solution Manager The SAP Solution Manager application management solution facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests. as a customer of SAP. 2008. and direct access to SAP to increase the reliability of solutions and lower total cost of ownership. supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. 2009. SAP Solution Manager targets both technical and business aspects of your solutions.SDN Solution Manager Expert SAP Netweaver Capabilities .• • • • Leverage users core competencies in implementing solutions Ensure the solution works as intended with best practices built in Business Process Modeling SAP AG See also SAP Solution Manager Documentation SAP has produced a substantial amount of documentation to support Solution Manager. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations. This includes the approval process for change requests. Matthias Melich: SAP Solution Manager Enterprise Edition SAP Press. Unsourced material may be challenged and removed. And. (May 2009) • Marc O. the deployment of changes. Some of this documentation is available for free through SAP's elearning and online training platform. A centralized. robust application management and administration solution. • Change control management – SAP Solution Manager controls all software and configuration changes of the IT solution. content. 2008. This ensures quality of the solution and enables traceability of all changes. Configuration information and a process-driven approach to implementation speed the blueprint. SAP Solution Manager features and functions include: • SAP Business Suite implementation and upgrades – SAP Solution Manager provides content that accelerates implementation. Michael Kloffer. Please help improve this article by adding reliable references.

• • IT and application support – The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. problem resolution is accelerated and business availability increased.Maintain Retrofit process . Centralized handling of support messages makes the support organization more efficient. and resolution of problems. which helps you manage your solutions. and to identify changes to the productive landscape. Setup) -Experience Retrofit process -SAP Basis . It can even monitor intersystem dependencies.Introduce additional functionality . to record the activity of single users or processes. Test Management. which helps you get the most from your SAP solutions. Berufsbezeichnung Arbeitsort SAP Solution Manager (Contract) ( J93273A00113689 ) --Zurich Job Description: . Release Management -English fluent required Are you looking for a new project in Switzerland? If yes.Support project team and client on Solution Manager topics Required skills: -Experience SAP Solution Manager (>3 years) (CHARM.Nice to have skills: -Consumer Goods experience -ARIS.Maintain and Support interface to Remedy ITSM . even in heterogeneous environments. which reduces administration effort. analysis. real-time monitoring of systems. These include SAP Safeguarding. please send me your CV in Word-format to the E-Mail address below! .Support the Technical Architecture Team : .Setup and maintain the existing configuration . Documentation. and SAP Empowering. while automatic notifications enable fast response to issues. • Solution monitoring – SAP Solution Manager performs centralized. This helps to isolate general performance bottlenecks. to isolate exceptional situations. • Service-level management and reporting – SAP Solution Manager allows easy definition of service levels and provides automated reporting. which helps you manage technical risk. Root cause analysis – The diagnostics functions in SAP Solution Manager allow identification. business processes. Help desk. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology. Proactive monitoring helps you avoid critical situations. and interfaces. • Administration – Administration tasks are mainly executed locally on the involved systems. SAP Solution Management Optimization.Review existing setup SAP Solution Manager and identify requirements . • Service processing – SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. but can be accessed and triggered from a central administration console. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions. As a result.

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