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Step 1. List your external customers.
Step 2. Define all customer interactions (Inputs and Outputs between us and them).
Step 3. Match outputs to inputs: (whenever possible).
Step 4. Trace an output back to the input that initiated it.
Step 5. This collection of activities is a business process. Name it.
- Start by describing the state change. - Use a verb to refine the name, if necessary.
Orion Development Group