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Identifying Core Business Processes

Company: _____________________________ Date: _____________

Step 1. List your external customers.

Step 2. Define all customer interactions (Inputs and Outputs between us and them).

Step 3. Match outputs to inputs: (whenever possible).

Step 4. Trace an output back to the input that initiated it.

Step 5. This collection of activities is a business process. Name it.

- Start by describing the state change.
- Use a verb to refine the name, if necessary.

© 1998 Orion Development Group PManager2 rev:6/98