Chapter-3

INTRODUCTION TO CAMBAY HOTEL AND RESORTS
Cambay Hotels and Resorts is a leading hospitality-cum-leisure company and is one of the fastest growing chain of hotels and resorts in India. Spearheaded by the visionary entrepreneurship of Mr. Sanjay Gupta, Chairman, Cambay Hotels and Resorts develops, manages and markets own properties under the brands Cambay Sapphire, Cambay Grand, Cambay Golf Resort and Cambay Spa Resort which are covered under the 3, 4, 5 star spectrum. Epitomizing the spirit of luxury and leadership, Cambay Hotels and Resorts is poised to become a 1150 rooms, 13 properties company by 2011.

Property amenities

and currency exchange. Cambay Spa And Golf Resort features a fitness facility and a pool. • • • • • • • • 24-hour front desk Arcade/game room Number of floors: 1 Restaurant(s) in hotel Business center Coffee shop or café Complimentary breakfast Multiple conference/meeting rooms Currency exchange Elevator/lift Fitness facilities Hair salon Medical assistance available Room service (24 hours) Fax machine Steam room Swimming pool • • • • • • • • • . A business center is on site at this 3.5-star property. In addition to a steam room.Cambay Spa And Golf Resort offers a restaurant and a coffee shop/café. A complimentary breakfast is served each morning. This Gandhinagar hotel also offers an arcade/game room. 24-hour room service.

24-hour room service is available. . Bathrooms include bathtubs and hair dryers. Room Amenities • • • Cable/satellite television channels Air conditioning Coffee/tea maker Hair dryer Bathtub only Television • • • Dining Cambay Spa And Golf Resort has a restaurant on site.Rooms Televisions come with cable/satellite channels. Rooms also include air conditioning. Coffee/tea makers are provided. Guests are offered a complimentary breakfast.

Special requests cannot be guaranteed.Recreation Recreational amenities at the hotel include a steam room. The Hotel Management Services works on a Single Window . Policies Extra-person charges may apply and vary depending on hotel policy. Special requests are subject to availability upon check-in and may incur additional charges. a fitness facility. • • Check-in time starts at Noon Check-out time is 9:00 AM Cambay Hotel Management Services "Cambay" apart from running its own Hotel is also a professional and a "one-stop shop" for a complete Hotel Consultancy and Management Services. and a pool. Photo identification and credit card or cash deposit are required at check-in for incidental charges. Guests must show current government-issued proof of identity at the time of check-in.

The Focus is to drive the Property Revenue without compromising the Brand Standards. This includes land acquisition. designing. master planning. Hotel Management Services can be broadly classified under Cambay Hotel Management Services and Cambay Technical Services. We undertake complete responsibilities of the day to day operations of the Property and ensure enhanced productivity and profitability to the promoters. Also we select and recruit staff as per the requirements. Our Strong IT network and data capturing ability helps us in providing a daily expense and revenue report and a monthly MIS to the promoters. EPC and hotel operations including sales and marketing support. The uniqueness of its hotel management services offering is that it offers an end-to-end solution to other hotel players.Concept with a dedicated and highly responsive team. We ensure brand standards are maintained on day to day basis and undertake sales and marketing directly at the unit level. . We make and approve annual budgets.

. Customer Care Center .Advantages of being a part of Cambay Hotel Management Services : • • • • • • • • Monthly and real time business Reports. Efficient and Effective MIS Reports. F&B outlets. Training Activities/Quality Audits. Support of 11 Regional Sales & Reservation Offices.assists in resolving the guest concerns. AMEX and others. Marketing Activities. management polices. Sales Generated and City Occupancy Trends. Marketing tie-ups with airlines and credit card companies like Master Card. Design Rooms. solve management systems inefficiencies. enhance profitability.e advertisement releases. VISA. establish effective marketing programs and Manage new developments. Managing Hotels. I.like Collection/Outstanding. Negotiated Rates with Travel Agents/Corporate. • • • • • Our scope of work covers Building. Competition Analysis Trends. Voice/GDS/Internet Representation. new tie-ups done Financial Management . reengineering of staff. Toll Free Reservation Center for Instant reservation and confirmation for CRS.

Our scope of services includes : • • • • • • • • • • • • Conceptualization of the project. Menu implementation: Standardized recipes. Management and staff training. planners. Culinary consulting. architects. Room. • . New restaurant start-up. Operational efficiency Review. In short we offer Project Management Consultancy (PMC). Performance analysis. Restaurant and Kitchen design. surveyors. Hands-on Instruction. construction companies and consulting engineers on major assignments both at the macro and micro levels either as the lead consultants or as part of a multi-disciplinary team. Food Service Consulting.SCOPE OF SERVICES : Our team works closely with professionals in other disciplines including accountants. training of restaurant and kitchen staff. facility management with proper layout and equipment selection including maintenance schedules. Business plans. Operational management systems. Construction project management.

Sales and Marketing. . Receiving. Guest Relations. facility management etc. fire safety measures. Quality assurance and total quality management benchmarked to international standards. facilitating architects. Human resources: Job descriptions. Maintaining International food safety and hygiene standards with HACCP control. determining business needs and training. builders. Computer systems and software planning. fire fighting training. standing orders. site management. budget of promoter. HR policies and procedures. sourcing products at optimum prices while maintaining quality. is all in the scope of Cambay's Technical Services. Profit enhancement. • • • • • • • • • • Cambay Technical Services We facilitate technical advisory services from drawing board stage till opening of the Hotel. Loss and fire prevention. interior designers. Productivity improvement. landscaping consultants.• Vendor selection. fire drills. maintaining inventory and implementation. Mapping of the brand requirements as per market needs. statuary obligations.

In short we offer Complete Project Management Consultancy(PMC). .Our in house capabilities permits us to take on Green Field as well as Brown Field Projects and the poof lies in the fact that we own 10 properties across India which has been constructed by our in house team of people.