GCM

The
Business
MAGAZINE
FOR THE GOLF INDUSTRY
APRIL 2010
GOLF CLUB MANAGEMENT
Visit www.compleatgolfer.co.za for back issues of GCM
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ALSO IN THIS ISSUE:
O Water consumption
O 2010 legislative changes
O The water-saving and carbon-storage debate
O Beating Kikuyu Patch
Selborne
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Golf Club Management April 2010 3
EDITOR’S LETTER
BIRDIES AND BOGEYS
News from the last month 4
TURF MANAGEMENT
Wetting agents 7
CLUB PROFILE
Selborne 8
TREES FOR COURSES
The carbon/water debate 12
HUMAN RESOURCES
Keeping abreast of legislation 15
THE ENVIRONMENT
Monitoring your waster consumption 15
MANAGER OF THE MONTH
Tish Robinson of Southbroom 20
COURSE MANAGEMENT
Beating Kikuyu Patch 22
THE LAST WORD
The golf conference at CCJ 30
CONTENTS
O
EDITORIAL
JOHN BOTHA
E-mail: bogeyfree@mweb.co.za
Cell: 082 498 7380
O
PUBLISHER
SIMON TURCK
E-mail: simon@ramsaymedia.co.za
Cell: 083 252 8387
O
ADVERTISING
JAMES FERRANS (NATIONAL SALES MANAGER)
E-mail: jamesf@ramsaymedia.co.za
Cell: 084 252 6373
NICKY MEARS (ADVERTISING SALES EXECUTIVE)
E-mail: nickym@ramsaymedia.co.za
Cell: 082 927 5408
COVER PICTURE
Flood damage at Selborne.
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to download your free copy.
The GCM Golf Conference held at Country
Club Johannesburg was by all accounts a
success, and for the first time most of the
major interest groups got together to discuss
matters of mutual interest. A fair bit of terrain
was covered, from what the average golfer
really wants, the virtual club debate, and
of course that thorny issue of handicap-
ping. I heard from more than one delegate
that this indaba could have easily gone on
for two days, but this was an encouraging
start. Smaller, but no less important GCM
workshops will be held in different regions
throughout the year. We firmly believe that
the value of this cross-pollination of ideas and
the networking opportunities make these
get-togethers worthwhile.
The FIFA World Cup, and its possible
influence on golf, dominated the afternoon
session, and while at the time of going to
print we did not have accurate figures on the
number of golfers expected during the
soccer extravaganza, it is safe to say that we
are going to have a lot more than we usually
expect at this time of year. It was rather
mind-boggling to learn that some 50 000
members of the media will be in South Africa
to cover the event, and if only a tiny portion
of the expected two million fans decide to
play a round of golf or two, we could see
some serious and much-needed revenue be-
ing generated. Are we ready for this once-in-
a-lifetime event? Time will tell, but the advice
from those who have experienced this event
first-hand is clear: if we snooze, we lose.
The true value to the tourism industry of
any international event hosted by a country
is usually only realised two years later, when
those original first-time visitors (hopefully)
return for another holiday. This was seen
after Germany’s successful hosting of the last
World Cup and Sydney’s Olympics. In both
events the thousands of visitors had only
praise for the host nations and felt that they
were not only made to feel most welcome,
but were charged reasonable rates for
accommodation and never felt that suppliers
of goods and services were trying to make a
quick buck while demand was at an all-time
high. While we cannot influence the roads
departments, safety and security arrange-
ments or some idiot flogging knife-proof
vests, we can certainly present our golf facili-
ties in the best possible light, which brings
me to the 5-Star Golf Experience Awards.
This year we welcomed new clubs into
what is an elite group, and while there will
always be those who discount the whole idea
of honouring the crème de la crème, most in
the industry (including the clubs that have
not managed to qualify for their status as a
5-Star Experience) have embraced the idea
of raising their levels of service.
We are formulating the system which will
be used for evaluating clubs for what I believe
should be the most important award of all
– Green Star Status. In the meantime, I will
again make an appeal to clubs to furnish us
with whatever information they may have to
assist us in compiling our Tree Register for SA
Golf Courses. We do not expect a full audit in-
cluding every tree, but simply a guide to what
alien and invasive trees have been earmarked
for removal, and which indigenous trees have
been planted. If your club has plans
for a tree-planting programme
we would like to hear from
you, and our experts will
be happy to assist in any
way possible.
FROM
THE EDITOR
MEANINGFUL DIALOGUE AND PATS ON THE BACK
GCMPg_3_0410.indd 3 3/1/10 2:58:08 PM
BIRDIES AND BOGEYS
4 April 2010 Golf Club Management
One of the panels at the Golf Conference
held at CCJ made up of (from the left)
Randpark’s Doug Bain, SAGA’s Bruce
Younge, Stephen Reardon of PlayMoreGolf,
Glendower and the CMASA’s Paul Leish-
man, Errol Mills (vice president, Central
Gauteng Union), two-time Major winner
Sally Little and the PGA’s Dennis Bruyns.
SIX WISE MEN AND A LADY
THIRSTY WORK
Chairman of RamsayMedia Alan
Ramsay (left) and the publisher of
Compleat Golfer and GCM Simon
Turck, engaging in some carbo-loading
before getting down to some serious
networking during the Golf Conference
at Country Club Johannesburg.
Glendower’s golf course has long been
rated as one of the finest in the country,
and changes to the course and club-
house, together with service excellence
in every department, saw the Johannes-
burg course receiving Compleat Golfer’s
5-Star Golf Experience Award. Other new
additions to the existing group that ‘made
the cut’ were Simbithi, Prince’s Grant,
Randpark, Vaal de Grace and Zebula.
5-STAR GOLF EXPERIENCE AWARD FOR GLENDOWER
Charles Etherington-Smith has taken
over as GM at Kyalami Country Club.
Charles is certainly not a new face
at the club, having been a member
there for more than 20 years as well
as serving on the club’s committee.
His experience in the IT industry, as
well as owning a custom furniture
manufacturing business, more than
equips him to run this successful
operation. His knowledge of the club
culture and the workings of back-of-
house acquired while sitting on the
committee means that his takeover
from previous GM Pierre Brink has
been a seamless one.
NEW MANAGER AT
KYALAMI CC
THE GLENDOWER TEAM (BACK ROW FROM LEFT): Stan Michel, Taryn Boeders, Paul Leishman, Larry
Bredenkamp, Andy Trulcuck and Rudy Whifield. Front row: Gavan Levenson, Elias Mokadi, Thabiso
Lei and Tima Perreira.
GCMPg_4_5_0410.indd 4 3/1/10 3:00:09 PM
BIRDIES AND BOGEYS
Golf Club Management April 2010 5
The fire that gutted Knysna Golf Club’s
clubhouse was reported on in last
month’s GCM. This photograph illustrates
the violence of the fire that consumed
the newly revamped facility.
ALL WORK AND NO PLAY?
A group of managers from South
African golf clubs recently dragged
themselves away from their daily
grind to enjoy a spot of golf in Mau-
ritius. Pictured here (from the left) is
Dave Usendorff, his fiancé Elri, Mar-
gie Dolgoy and Jeremy Mamet. The
group visited the island courtesy of
Air Mauritius, Heritage Resorts and
Travelers Choice, and the trip was
arranged by host Stephen Shearer
of Golf du Chateau. Management of
Blair Atholl, Serengeti, Pecanwood
and Steenberg were included in
the junket – nice work when you
can get it! ■
GERMAN PRECISION
One of the speakers at the GCM Golf
Conference was Jurgen Kögl, an
engineer-turned-stock-broker who has
had extensive experience in dealing
with Fifa. He acted as a business
consultant for Deutche Telecom that
sponsored Germany’s hosting of the
World Cup and he also consults for
Anhauser-Busch, that produces Bud-
weiser, the official beer of the world’s
biggest sporting event.
KNYSNA DISASTER
THE BEST IN THE BUSINESS
At the Compleat Golfer Annual Awards
Dinner held in February, Gordon John-
ston of Serengeti (right) was elected as
Course Superintendent of the Year and
was congratulated by GCM’s editor
John Botha.
GCMPg_4_5_0410.indd 5 3/1/10 3:00:28 PM
TURF MANAGEMENT
Golf Club Management April 2010 7
Marinus van Luytgaarden discusses how to overcome hydrophobia and conserve water.
WETTING
ANGENTS
Researchers generally agree that water
repulsion (hydrophobia) in soils is caused
by a range of hydrophobic organic materi-
als that form non-polar ‘coatings’ on sand
particles. Decomposing plant materials, mi-
crobial deposits, organic acids and fungal
hyphae have all been identified as possible
sources of hydrophobic organic materials.
When a soil particle coated with hydropho-
bic organic materials becomes dry, the normal
polar characteristic of the soil is changed to a
non-polar surface. Water molecules, because
of their polar nature, tend to aggregate
towards other polar molecules rather than the
non-polar sites of water-repellent surfaces.
Therefore, since there is no polar entity to
move towards, water molecules at the water
boundary tend to move inward towards the
bulk of other water molecules. This is the
molecular basis of water repulsion.
WATER REPULSION
Water repulsion in soils can result in a
number of problems caused by poor water
movement patterns. The most obvious
effect of water repulsion is the reduction
of infiltration rates. Additionally, hydration
(wetting) and distribution of applied water
and chemicals can be quite irregular and
incomplete. Turf decline, localised dry
spots, poor drainage and non-uniform turf
quality have also been linked to water
repulsion in soil profiles.
Water repulsion is often viewed
inaccurately as a condition that:
■ Occurs only in a limited number of
soil profiles
■ Impacts small areas only (ie localised
dry spots)
■ Occurs at the surface of the soil profile
■ Occurs only in summer months
A wetting agent imparts a ‘film’ to all of the
particle surfaces within the medium and
allows the medium to retain its ability to
uniformly wet out for several days or weeks.
Water can then freely infiltrate and drain
from a medium. It surprises many people to
learn that drainage is actually enhanced by
the use of a quality wetting agent. If drain-
age is properly enhanced, it is much less
likely that a medium will remain overly wet
near the root zone.
SURFACTANTS
Wetting agents are also called surfactants.
The word ‘surfactant’ is actually formed
from the words: surface active agent. Qual-
ity wetting agents from reputable manufac-
turers are very thoroughly tested and evalu-
ated, which ensures that plants growing
in the medium are not adversely affected
by the wetting agent. Wetting agents used
in the turf industry should be non-ionic (ie
with no net electrical charge) to avoid
possible root injury.
SOIL WATER REPULSION
Soil water repulsion is a common phenom-
enon in highly managed golf course soils
and may severely impact turfgrass quality
and playability. Turfgrass managers and
researchers recognise water repulsion as a
consistent management problem in most
soils. Sources of these hydrophobic materi-
als may include accumulated plant-derived
organic matter (thatch, decomposing
roots, decomposing plant tissues and root
exudates), plant-derived waxes and organic
acids, fungal hyphae, microbial organic
acids and polysaccharides.
Symptoms of turf affected by localised
Dry Spot or LDS range from a mild discol-
oration to serve wilting and can even result
in death of the turf plant. Turf in advanced
stages of LDS is often brown in colour and
shows little or no elasticity or resilience.
Surfactants are well documented for the
management of water repulsion (hydro-
phobicity) in thatch and soils, and for the
enhancement of soil hydration in man-
aged turf grass. The use of soil surfactants
has been suggested as a tool to improve
irrigation efficiency and water conservation,
saving as much as 50 percent water usage
on clay soils.

GOOD WATER MANAGEMENT
One of the keys to effective water conser-
vation involves maximising the amount of
water entering the turfgrass root zone, and
its storage and availability once in the root
zone. Management tactics include reducing
transpiration, reducing evaporation, increas-
ing infiltration, reducing ‘ponding’, optimising
retention in the root zone, and controlling
water movement below the root zone (leach-
ing). Good water management is critical, and
it goes without saying that a good wetting
agent programme using quality, well-tested
wetting agents should be followed throughout
the year in warmer regions. ■
GCMPg_7_0410.indd 7 3/1/10 3:01:17 PM
CLUB PROFILE
8 April 2010 Golf Club Management
The course is now as good as
it ever was, and changes have
left the layout better equipped
to handle high rainfall.
unusually high amounts of rainfall than after
the water has receded.
Courses that have natural waterways
running through them, or those that are
built on the banks of rivers, have all ex-
perienced the full wrath of Mother Nature
during times of abnormally high rainfall.
(See GCM’s September 2008 issue, which
covered the disaster caused by flooding at
Port Shepstone’s course.)
In the case of Selborne’s disaster of June
2008, matters were made worse by the
fact that once reconstruction of damaged
areas had begun, another flood occurred.
“The original damage came after about
600 millimetres of rain fell within a period
of 48 hours,” says Selborne’s manager
Glyn Panton-Jones (who was then part of
the Matkovich and Hayes team that was
commissioned to repair the damage). “The
second flood, soon after we had cleaned up
and repaired the major damage, happened
after another 250 millimetres fell during a
48-hour period,” he says. There were obvi-
ous problem areas that were likely to always
be vulnerable to flooding, and much of the
repair work had to take this into account
– the strategy of much of the reconstruc-
tion was based on how best to prepare for
future flooding. “Most of the changes to
bunker complexes and areas that took the
brunt of the excess water were changed in
an attempt to divert water, and hopefully if
we were to have heavy rainfall in the future
we will have less damage to deal with,”
says Panton-Jones, who in addition to his
duties as manager also oversees the course
maintenance.
Visitors to Selborne will be pleasantly sur-
prised to see that this magnificent course
is now back to its best, and as a golfing
experience this venue is high on the list of
most golfers’ favourites.
Selborne as it is today, was the brainchild
of developer Denis Barker, and has earned
its place in South Africa’s golfing history
It has been some time since
floods ravaged Selborne, but
during GCM’s recent visit to
this beautiful and underrated
course on the South Coast of
KwaZulu-Natal, it was clear
that not only has the damage
been repaired, but the layout
is now better equipped to
handle flooding in the future.
Selborne
ON THE MEND
Golf clubs on the Highveld got a taste of
what heavy rainfall can do to their courses
during January and February, and while
some fared better than others, there are
always lessons to be learned. It is of course
impossible to ‘flood-proof’ any course, but
there is no better time to assess problem
areas and to find ways of dealing with
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you maintain a course to be proud of, keeping customers coming back
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Tindrum 10/051
GCMPg_8_9_0410.indd 8 3/1/10 3:02:00 PM
CLUB PROFILE
The devastation left in the wake of the
flooding – and just when the major
reconstruction was nearing completion,
another flood wreaked havoc.
by being the very first golf estate. The 80
hectares land which the estate occupies
originally belonged to Lord Selborne (hence
the name), who acquired the estate in the
mid-1850s. The impressive Manor House,
which now forms part of the hotel, was built
in 1954 by Vernon Crookes as the official
residence for the MD of Reynolds Bros. Ltd,
the company that operated the local Sezela
sugar mill.
Denis Barker bought the estate in 1979
as a family home and operated a Fayden
jersey stud farm there. In 1985 Barker’s
dream of developing a luxury golf estate
became a reality, and when the course was
opened in 1987 it was hailed as a triumph
of design and construction.
In 1996 construction giant Grinaker-LTA
purchased the estate, turning the Manor
House into part of a 52-room hotel which was
managed by Southern Sun. In 2001 a consor-
tium which included members of the Barker
family purchased the estate from Grinaker-
LTA, but subsequently sold its investment to
the New Selborne Investment Company. ■
“IT IS OF COURSE IMPOSSIBLE TO
‘FLOOD-PROOF’ ANY COURSE...”
WORTH GROWING GRASS FOR
World renowned brands, unparalleled grounds care expertise and
nationwide dealer support. Wherever you need to cut grass, we’ll help
you maintain a course to be proud of, keeping customers coming back
–today, tomorrow and for generations to come.
Exclusively distributed, serviced and supplied by
Durban 031 705 3390
Johannesburg 011 922 2000
Cape Town 021 380 2600
Port Elizabeth 041 484 6240
George 044-870 8885
www.cse.co.za
Tindrum 10/051
GCMPg_8_9_0410.indd 9 3/1/10 3:02:22 PM
MAYFORD PROMOTION
10 April 2010 Golf Club Management
Sakata Seed Southern Africa (Pty) Ltd
Reg. No. 1950/039800/07
Tel: +27 TT 548 2800 º Fax: +27 11 548 2820
E-mail: mavford@sakaLa-eu.com º Website: www.sakata.co.za
Postal address: PO Box 160, Lanseria, 1748
THE ROYAL
TOUCH
In keeping with its commitment to bring
the latest advances in breeding to landscap-
ers and greenkeepers, MayFord recently
launched Princess, the first seeded Bermuda
F1-Hybrid. Cynodon dactylon has come a
long way over the past 10 years. MayFord
started with Jackpot® and the widely ac-
claimed Southern Star® followed. While both
hybrids proved to be both popular and highly
effective, Princess is in a league of its own.
Princess offers all the qualities that are
important in turf – high summer den-
sity, rich colour and outstanding quality.
Essentially it is a fine-textured Bermuda
hybrid, which compares extremely well
with vegetatively propagated Cynodon
hybrids. Princess is easier to establish than
vegetatively propagated species (Cynodon
transvaalensis) and less labour intensive.
With a labour shortage looming, landscap-
ers and greenkeepers are beginning to feel
the pressure and already-tight deadlines are
being squeezed even more. ‘Princess’ will
enable the contractor to complete projects
in less time and far more cost effectively.
Princess is available as seed, obtain-
able directly from MayFord. Alternatively, a
number of instant-lawn suppliers also offer
it in sod form. This flexibility means that
high-profile areas can be established by in-
stant lawn and lower-intensity areas can be
seeded. You may also choose sod over seed
when the slope is very steep and sensitive
to erosion. Wherever possible you would of
MayFord is synonymous with quality and with over
three decades of producing and supplying only the
best lawn seed, the respect is well deserved.
course want to take advantage of the cost
benefits of seeding.
Seed is inexpensive, light and cost-
effective to transport. You are also far more
likely to be able to comply with the necessary
phytosanitary regulations associated with
crossing international borders when trans-
porting seed compared to a growing plant
with soil attached to it.
Princess is set to prove itself invaluable as
golf course turf. This seeded Bermuda hybrid
can be mown long or short – from five to 38
millimetres – and is not susceptible to thatch
build-up. The low-mowing height, fine texture
and fast recovery rate makes Princess perfect
for use on tee-boxes, fairways and green
surrounds. Princess is comparable to the oth-
er vegetative hybrids and can be used for all
general lawn requirements, sports fields and
parks as it has already proved on a number of
completed projects in South Africa.
Princess displays a rich green colour
without the blue/grey tinge that is char-
acteristic to the ‘old’ varieties and it has
excellent autumn colour retention. The
colour is similar to that of the vegetatively
propagated Cynodon hybrids. Princess has
good drought resistance with decreased
water usage which is vital in a country like
ours where we are never sure when the next
crippling drought will take hold. ■
For more information contact the MayFord
Professional Turf Helpline: 0861 100 458.
DISCLAIMER: This information is based on our observations and/or information from other sources. As crop performance depends on the interaction between the genetic potential of the seed, its
physiological characteristics, and the environment, including management, we give no warranty express or implied, for the performance of crops relative to the information given nor do we accept
any liability for any loss, direct or consequential, that may arise from whatsoever cause. Please read the Sakata Seed Southern Africa (Pty) Ltd Conditions of Sale before ordering seed.
PICTURED ABOVE: Princess mixture
GCMPg_10_0410.indd 10 3/1/10 3:02:55 PM
EQUIPMENT NEWS
Golf Club Management April 2010 11
HYBRID
INNOVATION
Jacobsen’s Eclipse 322 is the equipment
manufacturer’s latest offering and features a
hybrid or battery-powered system that prom-
ises increased savings, as well as claiming
superior quality of cut. The hybrid system,
we are told, is simpler, faster and less
expensive to operate and maintain.
With the possibility of disastrous
hydraulic leaks eliminated, this
quiet, fuel-efficient machine is
arguably the most eco-friendly
example in its class.
MONEY TIME IS
The latest utility car from
YAMAHA
The importers of Yamaha products have recently landed a utility
vehicle that is sure to attract interest from course superintendents.
Powered by the legendary 360cc petrol engine, this powerful work-
horse will transport trimmers/brush-cutters, chainsaws, rakes and any
number of tools, all of which can be padlocked to the carrying racks.
This latest offering, badged the YTF2, features a tilting rear bin and a
tow hitch. It will comfortably pull 450kg on a lightweight trailer.
Silent neighbourhoods and golf estates might want to look at the
Yamaha Silent Generator, which fits easily into the bin and can be
used to power quieter electrical machines.
The YTF2 will retail for around R65 000 plus VAT. ■
The Speed Link system from John Deere
makes the adjustment of cutting reel heights
a breeze, and the company claims that in the
time it previously took to adjust one mower,
the reels on a fleet can now be adjusted. The
linking bar connects both sides of the roller to a
high-reduction ratio worm, and allows for simul-
taneous adjustments of 1/1000th of an inch to
both sides of the roller. Besides the time-saving
benefits, the worm gear makes it impossible for
the settings to be changed on the course.
GCMPg_11_0410.indd 11 3/1/10 3:03:40 PM
TREES FOR COURSES
12 April 2010 Golf Club Management
Val Thomas explores the possibilities and problems of carbon storage and water saving
CARBON STORAGE
AND WATER SAVING
DEBATES
Acacia
tortilis
For those of us involved in high-end
water-usage projects, such as golf courses,
this information relating to water shortages
is a looming cloud of hugely increased ex-
penses, unless your course happens to be
naturally sustained by rain. The likelihood of
price increases across the board – possibly
even for borehole water and river pumping
– is a virtual certainty in a large percentage
of the country. Very few courses are close
to profitable. Can yours afford a significant
hike on a fundamental cost?
However, on golf courses (as elsewhere)
we are faced with a tricky, dilemma. We all
know that we should take the water issues
of deficits and rising costs, seriously. As
well as monitoring all our other water-
usage carefully, I continually advocate the
removal of alien invasive trees, which are
thirsty and rampant along our rivers, and
in our natural areas.
We also need to take heed of the statis-
tics about the carbon status of earth. But,
as a seeming contradiction, we know that
trees, holding decades of absorbed carbon
in their wood, and utilising carbon dioxide
every day, are one of our surest assets into
the future.
This means that tree removal, of any
kind, even invasive aliens, has to be
Towards the end of 2009, two items were
carried simultaneously in the weekly news.
In one lengthy initiative, Time magazine
ran a cover and feature article on banking
trees. This encouraged the protection and
replanting of any forests and tree-covered
areas as a viable, sustainable way to reduce
the carbon load in the atmosphere above
our planet earth.
In another totally unrelated article,
according to a global water report released in
Washington, the South African government
announced the need for R2.8 billion per year
to guarantee our water resources into the
next two decades. It appears that South Af-
rica is heading for a water deficit of between
17 percent and 30 percent by 2030.
The global water report notes there is
widespread agreement that water has
suffered from chronic under-investment.
“There is good reason to believe that water
will be an important investment theme for
public, multilateral and private financial
institutions in the coming decades,” it says.
“By far the cheapest and most effective solu-
tion to South Africa’s pending water short-
ages is a blend of infrastructural investment
and efficiencies in agriculture, industry and
the domestic sector.”
The report calls for strong coordina-
tion and cooperation between water users.
Subsequently, Trevor Manuel (now Minister
in The Presidency – National Planning
Commission) noted that while alternatives
existed to generate energy, there were no
plans for water.
GCMPg_12_13_0410.indd 12 3/1/10 3:04:20 PM
TREES FOR COURSES
Golf Club Management April 2010 13
evaluated against two issues:
■ Daily carbon absorption by any felled tree
is obviously permanently lost, and
furthermore, if any of the cut wood is
burnt, there will be carbon release.
■ Water utilisation by thirsty alien trees
will ‘waste’ the precious resource, along
with other negative ecological costs, even
though these plants hold carbon
very effectively.

Luckily the current thinking is that over a
50-year period, a growing tree absorbs
more carbon from the atmosphere than a
static, large adult tree in the same time.
Of course it is harder to measure if a
growing indigenous tree uses more or less
water than the adult alien that we plan to
remove. My contention is that as long as
we choose the species carefully, we know
that indigenous trees are often the most
drought-hardy, because they are African,
and therefore programmed to cope with
seasons of significant water restriction.
Thus, over the long-term, by planting
indigenous plants:
■ you will save water
■ your impact on the environment will
be positive
■ your carbon balance, if you have also
removed aliens, will be, at very least,
better than even.

When thinking ahead about planting,
always remember our golden rule of plant
the right trees in the right place. The Sappi
Tree Spotting series will help you with lists of
trees that are most likely to be successful in
your area. This month, in the list featured
here, we give you details on trees which are
drought-hardy, but grow relatively steadily,
to a reasonable size, thus ensuring
maximum carbon absorption.
TREES WORTH FINDING
FOR GOLF COURSES
■ FOREST SPOONWOOD
Cassine peragua
This is an attractive, water-wise tree,
which grows faster if there is regular
moisture available. It has beautiful
flowers from May to August, and bird-
enticing red to purple fruit from March to
September. It is evergreen and will need
protection in winter, if there is even mild
frost, until it is well established.
■ WILD-PEACH
Kiggelaria africana
This wide-spread, often evergreen tree
is frost-tolerant and reasonably drought-
resistant, but as always grows faster when
water is available. It is a host to specific
butterflies and therefore attracts birds for
caterpillar feasts, as well as fruit.
■ UMBRELLA ACACIA
Acacia tortilis
This striking Acacia is useful in dry and
cold areas as it is extremely hardy. It does
drop thorny twigs so should not be used
in the main golf course areas, but rather
as an interesting ‘surround’ tree to add
ambiance. ■
Cassine
peragua
“WE KNOW THAT TREES, HOLDING DECADES OF
ABSORBED CARBON IN THEIR WOOD, AND UTI-
LISING CARBON DIOXIDE EVERY DAY, ARE ONE
OF OUR SUREST ASSETS INTO THE FUTURE.”
Kiggelaria
africana
GCMPg_12_13_0410.indd 13 3/1/10 3:04:46 PM
HUMAN RESOURCES
Golf Club Management April 2010 15
MINIMUM WAGE
ENFORCEMENT
The end of last year saw the labour depart-
ment begin its blitz on the hospitality industry
ahead of 2010. The inspections, which are
aimed at ensuring compliance with labour
laws, are continuing this year with inspectors
visiting hotels and restaurants countrywide.
The Department of Labour will be pros-
ecuting employers that were not paying work-
ers the minimum wage required by the law.
Companies that are found to be underpaying
would be referred to the labour court, which
will issue an order to the employer to pay the
correct rate, with back pay and interest.
HOSPITALITY SECTORAL
DETERMINATION NO 14
The hospitality sector wages and conditions
of employment are due for review with the
intended implementation being 1 July 2010.
LABOUR LAW CHANGES TO
PROTECT CASUAL WORKERS
Many golf estates employ casual workers to
assist with events and busy weekend periods.
Changes to labour laws to protect the rights
of temporary workers will be effective before
June according to the Department of Labour.
The drafting of new legislation will ensure
that the practice of undermining temporary
workers’ rights is completely eradicated. The
department is drafting amendments to the
Labour Relations Act, the Basic Conditions
of Employment Act and the Occupational
Health and Safety Act.
LABOUR BROKERS LEGISLATION
TO BE REVIEWED
New legislation, soon to be considered in
parliament, will have far-reaching significance
for companies and other employers that use
labour brokers and contractors as well as for
labour brokering and contracting businesses
themselves. This legislation will result in dras-
tic limitations on the use of labour brokers
and contractors and is likely to place a heavy
onus on employers to ensure that labour bro-
ker and contracted workers are well treated.
While the Labour Minister Membathisi
Mdladlana is determined to abolish labour
brokers, ironically government departments
allegedly spent more than R140-million on
labour brokers in the 2008/09 financial year.
GUIDELINES FOR MISCONDUCT
ARBITRATION
The CCMA recently drafted Guidelines for
Misconduct Arbitration which includes a
comprehensive explanation of the manner of
conducting arbitration as well as an explana-
tion of what constitutes a fair dismissal.
The stated purpose of the draft guidelines
is to promote consistent decision-making in
arbitrations dealing with dismissals for mis-
conduct. The guidelines will provide employ-
ers and other stakeholders with a high level of
understanding as to what the CCMA sees as
constituting a fair misconduct dismissal.
VAT GUIDE FOR ENTERTAIN-
MENT, ACCOMMODATION
AND CATERING
SARS has published the VAT Guide for
Entertainment Accommodation and Catering
for public comment. The guide concerns the
application of the value-added tax (VAT) law
regarding supplies of goods or services which
fall into the category of ‘entertainment’ and
serves as a supplement to the VAT 404 Guide
for Vendors which deals with the general
operation of VAT. Although fairly comprehen-
sive, the guide does not deal with all the legal
detail associated with VAT and is not intended
for legal reference. As the term ‘entertainment’
covers a very wide array of goods and services,
it is not possible for the guide to cover all as-
pects of entertainment. It focuses its attention
on businesses which supply accommodation,
food, beverages and other goods and services
which are necessary to provide some form of
hospitality or entertainment experience. ■
You can download the full document from
this link: http://www.sars.gov.za/home.asp?
pid=4150&tid=65&s=pubs&show=813
www.hospitalityjobsafrica.co.za
ONLINE RECRUITMENT
FOR THE
HOSPITALITY & LEISURE INDUSTRY
The year 2010 will see a number of changes being made to legislation
that will directly affect the hospitality and leisure industry. Here is Sarah
Donnelly’s advice on what to look out for now and in the year ahead.
KEEPING
abreast of the law
GCMPg_15_0410.indd 15 3/1/10 3:06:10 PM
THE ENVIRONMENT
16 April 2010 Golf Club Management
Although golf courses on the Highveld have received record amounts of rainfall this summer,
we should all be aware of the fact that our supply of water is dwindling and that demand is
likely to outstrip supply in the near future, writes Rand Water’s Megan Taylor.
WATER
CONSUMPTION
How much water does your golf courses use?
Exact figures relating to the amount of
water used by golf courses in each province
are not available yet, but very soon water
use by courses is likely to be scrutinised.
The amount of water a golf course uses
depends on a number of factors:
■ Soil type.
■ Total area under irrigation, which is in-
fluenced by the type of vegetation on the
fairways and rough, and whether these
are irrigated.
■ Water lost to evaporation from the soil
and during irrigation.
■ Type of turf, total area of turf and
policies relating to having green turf
all year round.
■ In the case of golf estates, the number
of homes.
However, by looking at what information is
available, good estimates can be obtained:
■ Tony Vaughan, publisher of The Property
Magazine, has calculated that each golf
course requires between 1.5 and
2 million litres of water a day.
■ The City of Cape Town Water Services
estimated that golf courses in the Western
Cape, with their hot, dry summers and
wet winters, each use between 1.2 and
3 million litres of water per day.
■ The Australian Golf Industry Council
was formed in 2006 in response to the
drought threat and researched water use
patterns on Australian golf courses.
Approximately 1 000 18-hole-equivalent
golf courses covering some 58 000 hec-
tares use 124 000 megalitres of water per
year. This equates to 0.34 million litres
per day. However, this low figure is due to
most golf courses having only 20 percent
of their area under irrigation, with the
remainder relying on rainfall alone. Most
of the golf courses are in the wetter parts
of the country, which receive 1 200mm or
more of rain per year.
■ The USA has kept records of water use
on golf courses for many years. Accord-
ing to the American Golf Course Superin-
tendents Association, America’s 14 500
golf courses each use an average of
414.5 million litres of water per year.
This equates to about 1.2 million litres
per day per course. However, many of
the USA golf courses are closed during
the winter due to snow, and are not
watered during this time. The figure of
1.2 million litres per day therefore does
not accurately represent water use in
drier and hotter states such as California
(928 golf courses), Texas (848 courses),
Arizona (407 courses) and Colorado (300
courses). Even the wetter states, such
as Michigan (843 courses) and New
York state (824 courses) are promoting
reduced water use on golf courses.
■ Some courses in Dubai use approximately
1.5 million litres per day.
THE RECONSTRUCTION AND
DEVELOPMENT PROGRAMME
Using the state’s Reconstruction and
Development Programme’s standard of 25
litres per person per day and an average of
1.5 million litres per day for the golf courses,
the amount of water used to irrigate South
Africa’s golf courses could therefore satisfy
the basic daily needs of at least 30 million
people – 75 percent of the population!
STORM WATER
Another way to put their water use into
perspective is to consider how many
households could be supplied with their six
kilolitres of free basic water per month if the
water was not used by a golf course. This
may not be an entirely fair comparison, as
many golf courses use treated wastewater
or capture storm water and are not taking
“... EACH COURSE REQUIRES BETWEEN 1.5
AND 2 MILLION LITRES OF WATER A DAY.”
GCMPg_16_17_0410.indd 16 3/1/10 3:06:53 PM
THE ENVIRONMENT
Golf Club Management April 2010 17
water directly away from people. However,
there will not be enough potable water for
people if there is not enough raw water in
the rivers, and golf courses are intercepting
and using large quantities of water, which
means that less water returns to the rivers
or groundwater.
Imagine you are a decision-maker and
people who do not have enough water to
meet their basic needs are clamouring at
your doorstep.
AN ELITE FEW?
At first glance golf courses appear to be us-
ing a great deal of water to benefit an elite
few, and sometimes from a political point
of view basic needs outweigh luxury use. It
stands to reason that golf courses will soon
be held to account for the amount of water
they use.
WATER SHORTAGES
Gauteng in particular faces water shortages
in the near future, with demand threaten-
ing to outstrip supply as soon as 2013 if
people do not reduce their water use.
The news broadcasts have recently been
full of reports of the water shortages in
areas like Knysna, the Eastern Cape and
Northern Cape. Golf courses will come
under tremendous pressure to reduce their
water use, especially when they are
competing with suburbs for water. It is vital
to start planning ahead now on how to
reduce water use. ■
WATER
CONSUMPTION
How much water does your golf courses use?
THE TABLE BELOW SHOWS THAT AT 1.5 MILLION LITRES PER DAY, ONE GOLF COURSE USES AS MUCH
WATER AS 7 500 HOUSEHOLDS!
Average daily water use for
a golf course (varies from
1.2 to 3 million litres
per day).
Average monthly water use
for a golf course
If that same monthly water was used
to supply households with 6Kl of free
basic water a month, how many
households would that be?
There are at least 500 golf courses in
South Africa. How many households’
free basic water does that equate to
per month?
1.2 million litres 36 million litres 6 000 households 3 000 000 households
1.5 million litre 45 million litre 7 500 households 3 750 000 households
2.0 million litres 60 million litres 10 000 households 5 000 000 households
3.0 million litres 90 million litres 15 000 households 7 500 000 households
“IMAGINE YOU ARE A DECISION-
MAKER AND PEOPLE WHO DO NOT
HAVE ENOUGH WATER TO MEET
THEIR BASIC NEEDS ARE
CLAMOURING AT YOUR DOORSTEP.”
GCMPg_16_17_0410.indd 17 3/1/10 3:07:12 PM
AMATEUR GOLF
18 April 2010 Golf Club Management
The SAGA structures, including those of
its members, are largely reliant on volun-
teers who commit their time for the love of
golf. It is also as reliant on each structural
level fulfilling its role in order to function
effectively.
SAGA CONSTITUTION
The SAGA has a constitution which deter-
mines a number of things. For this article we
will look at three elements: the SAGA’s objec-
tives, who are the members of the SAGA, and
a brief look at how the SAGA functions.
SAGA OBJECTIVES
In terms of the constitution, the SAGA sets
out to do the following:
■ PROMOTE, advance, encourage and foster
the game of golf
■ BRING ABOUT and maintain close
cooperation between its members
■ GUIDE and assist members in their admin-
istration and general conduct of the game
of golf
■ PROMOTE and stage competitions
■ FORMULATE, control and regulate the
conditions governing the playing of these
competitions
■ ARRANGE international competitions for
teams and players
■ FORMULATE RULES and regulations for the
rating of golf courses
■ FORMULATE RULES, control, regulate and
amend a system of handicapping
■ ASSIST members in interpretation of the
Rules of Golf
■ AID and promote interests of its members
■ RAISE FUNDS and administer them in order
to carry out the objectives of the SAGA
■ PUBLISH articles and brochures and gener-
ally publicise the activities of the SAGA
■ DEAL with any property or assets of
the SAGA
■ INVEST funds of the SAGA
■ INSTITUTE, conduct and defend any legal
proceedings
■ FORMULATE and prescribe rules of conduct
■ DEVELOPMENT of golf, including establishing
a fund or cooperating with other bodies to
the benefit of disadvantaged communities
■ FURTHER and safeguard the interests of the
organisation

SAGA MEMBERS
The members of the SAGA are the provin-
cial unions, of which there are 14 in total.
These unions nominate a representative to
sit on the SAGA’s National Executive
Committee (NEC). In most cases this
person is that union’s elected president.
It is interesting to note at this point that
the SAGA deals only at union level. The
organisation is entirely reliant on each union
operating effectively for decisions it takes
at national level reaching the golfer. The
provincial unions ‘touch’ the club golfer
through their membership structure, which
are representatives of golf clubs.
HOW DOES SAGA FUNCTION
The principle decision-making body within
The South African Golf Association (SAGA) has been in existence for 100 years.
Over all these years it has been governed by a constitution approved by its members
and has managed the amateur sport in a structured fashion.
THE SAGA
How it functions
Boland
Golf Union
Mpumalanga
Golf Union
Southern
Cape
Golf Union
Karoo
Golf Union
Eastern
Province
Golf Union
Central
Gauteng
Golf Union
North West
Province
Golf Union
Limpopo
Golf Union
Kwazulu
Natal
Golf Union
Gauteng
North
Golf Union
Border
Golf Union
Western
Province
Golf Union
Free State &
Northern Cape
Golf Union
SAGA
GCMPg_18_19_0410.indd 18 3/1/10 3:08:44 PM
AMATEUR GOLF
Golf Club Management April 2010 19
the organisation is the NEC, made up of a
representative from each provincial union.
In addition, up to five people whose
names are put forward by provincial unions,
in terms of a section in the SAGA’s constitu-
tion referred to as ‘16bis’. This section pro-
vides for broader racial representation in an
attempt to ensure that the NEC mirrors the
demographics of this country more closely.
The NEC is led by three office bearers,
as referred to in the SAGA constitution; the
elected president, who serves a two-year
term, the senior vice president and the sec-
ond vice president. In general once a per-
son is elected as a second vice president, in
each two-year term thereafter they move up
to being president of the SAGA.
The NEC appoints a legal representative
to sit in meetings without any voting rights.
In order to deal with its responsibilities,
the NEC divides its members into sub
committees (see the diagram pictured right).
Finally, the SAGA has three full-time staff
who attend the running of its affairs. It has an
executive director, Bruce Younge, and
assistant executive director, Neil Homann
and Samantha Jackson assisting in an
administrative role.
In conclusion of this brief overview, the
SAGA is the body that the South African
Sports Confederation and Olympic Commit-
tee (SASCOC) recognises as representing
amateur golf in South Africa.
In addition, the Royal and Ancient Golf
Club of St Andrews, Scotland, is the inter-
nationally recognised body that provides the
sport with its rules of play and amateur

status. The SAGA is recognised by the R&A
as South Africa’s governing body of the
amateur game.
The challenge at all levels of amateur golf
is to proactively ensure that the administrative
structures in place are functionally effective.
This responsibility does not lie solely at the
SAGA’s door, but rather at each level which
COMPOSITION OF NEC
includes the golfer.
So if you don’t like the handicap system,
your course rating or whatever it may be,
why don’t you speak to your club repre-
sentative on your provincial union. Then if
the club representative constructively works
with his provincial union representative in
dealing with these matters, it should get to
the national level. Here the provincial union
representative’s role is to pursue the matter
to a conclusion in the national interests
of the sport. Regular and accurate report
backs to the club representative who in turn
communicates with the golfer complete the
communication circle. ■
SAGA SUB COMMITTEES
2009/10
GCMPg_18_19_0410.indd 19 3/2/10 10:30:53 AM
20 April 2010 Golf Club Management
EXTRA SPECIAL MANAGER OF THE MONTH
EXTRA SPECIAL TIMES, EXTRA SPECIAL SCOTCH
Not for sale to persons under the age of 18
Southbroom has for many years been con-
sidered to be a ‘must play’ course, and this
club continues to strive to be as good as it
can be. The elements that make for a great
golfing experience obviously vary from club
to club, but the fundamentals of a fine, well-
conditioned course coupled with attentive,
friendly service in every department is the
foundation on which this club’s popularity
is based.
Add to this Southbroom’s unique loca-
tion, and a generous helping of the ‘X’ fac-
tor, and the recipe for success is complete.
Born in Tanzania, Tish was educated
in Kenya, Belgium and South Africa,
If golfers indeed vote with their feet, Southbroom Golf Club clearly gets the thumbs up from
the many local and international golf tourists that visit the South Coast of KwaZulu-Natal. Club
manager Tish Robinson is justifiably proud of her club’s reputation, and is determined to not
only maintain the club’s standards, but to constantly improve the golfer’s experience.
A woman’s touch
AND SOUND BUSINESS PRINCIPLES
GCMPg_20_21_0410.indd 20 3/1/10 3:10:22 PM
Golf Club Management April 2010 21
Not for sale to persons under the age of 18
having moved to South Africa in 1965.
Prior to marrying her husband George, she
worked for Rennies in the company’s sales
and marketing department. After a move to
Zululand, Tish had her hands full running a
hotel, butchery and farm, and in 1981 the
Robinson family moved to the South Coast
to farm bananas. After joining Southbroom
in 1995 on a temporary basis, she soon
became a permanent employee and was
appointed manager less than a year later. “At
the time I was the first woman golf club man-
ager in our area, but since then other women
have joined the profession, and clubs such
as Port Shepstone and Margate also have
women managers,” she says.
The club’s policy of promoting from
within has clearly paid dividends, and Tish’s
assistant and heads of departments are well
motivated and form a close-knit team. “We
have regular meetings and the impor-
tance of service excellence is constantly
stressed,” she says.
The ‘extra special’ Southbroom experience
begins even before the visitor reaches the
club, which is integrated into the village, and
the drive past the homes, with their distinc-
tive sub-tropical gardens, sets the tone. The
professional’s shop, which stands apart from
the clubhouse, is one of the best to be found
anywhere, and is stocked with a dazzling
array of merchandise, including the latest
cutting-edge equipment, it retains a pleasing
‘old-school’ charm. Of course the shop or the
Southbroom club would simply not be what it
is without resident professional Derek James
and his wife Sheena, who are ably assisted
by Lynn Sheridan. ‘DJ’ needs no introduction,
and the five-time amateur Springbok who
enjoyed a most successful pro tour career in
South Africa and abroad is now recognised as
one of the finest coaches in the game. Derek
sits on the board of the PGA, and young
club pros could not find a better role model.
Indeed, if any young on-course professional
wanted to know what might constitute the
benchmark in this business, they simply have
to visit Southbroom.
This course is often termed a ‘holiday’
layout, which hardly does it justice. It may
be shorter than most, but it is no pushover.
The collection of holes fit perfectly, they are
all eminently fair, and never fail to delight
players – be they accomplished shot-
makers or less-than-proficient novices.
Since heading up the greens staff, Bob Ain-
slie has made his presence felt and it is very
difficult to fault this layout, which is lovingly
tended year round.
Tish is quick to point out that the proactive
office-bearers at Southbroom can also take
much of the credit for the club’s success
over the years, and the support that she has
been given by committees during her years
at the club has been encouraging.
The club’s president Alan Logan tells
GCM that Southbroom is committed to con-
stant improvement and creating an enjoy-
able experience for the member and visitor
that encompasses every aspect – from the
warm and friendly welcome in the pro shop
to the service in the clubhouse offered by
the loyal and efficient staff. (The length of
service of the clubhouse staff ranges from
five to 32 years – which says a lot.)
Derek sums up the reason for the
popularity of his club as follows: “We offer
unsurpassed value for money to members
and visitors alike.” For Tish, the formula
is: a great product and a business model
based on sound principles. She says that
despite the current hard times, the club
continues to make a good return.
Southbroom’s rounds add up to about
31 000 a year, and 78 percent of the club’s
playing fee income is derived from visitors,
much of this being repeat business. This is
not surprising. ■
ABOVE: From left to right, Southbroom’s assistant manager Estelle Klaver, head waiter Robert Sikobi, head
chef Thembi Memela, head barman Wilson Sikobi and catering manager Natalie Barr.
ABOVE: Sheena and Derek James with their club’s
award presented to the most popular club in KZN.
GCMPg_20_21_0410.indd 21 3/1/10 3:10:43 PM
COURSE MANAGEMENT
22 April 2010 Golf Club Management
A relatively new, and some-
what mystifying disease,
Kikuyu Patch has
bedevilled many Highveld
clubs in recent years,
although Kyalami’s John
Hammond would seemed to
have found a way of ridding
his course of this problem.
WINNING
THE WAR
AGAINST
KIKUYU
PATCH
Kikuyu has long been known for its ability
to take a hammering and still bounce back,
and this hardy grass has been exported all
over the world. In some areas there are re-
grets of having introduced this turf species,
notably in the southern United States where
many gardeners were quick to plant it, and
now cannot get rid of it.
Yes, kikuyu is highly invasive, and many
Highveld courses spent much time, money
and effort to rid their original Cynodon-clad
fairways of the grass, only to eventually
throw in the towel. Since then kikuyu has
proved its worth, and as a playing surface
it stands up well to the rigors of high traffic
and when well-maintained it is as good as
any turfgrass.
But what of Kikuyu Patch, a malady
that strikes without warning, and leaves
unsightly dead patches among otherwise
verdant, healthy areas?
“Over the past few years, we have seen
on the Highveld that Kikuyu Patch seems to
be increasing in severity,” says well-known
turf fundi Pye Bredenkamp. “A fairway may
only show a few, relatively minor patches
the one year, and a season later the same
fairway might become riddled with it.” Early
signs are a small, circular area between 20
and 30cm in diameter, with some a large
as a metre, normally first noticed around
May when temperatures begin to fall. The
causes still seem to a matter for debate, but
different treatments have shown promise.
GCMPg_22_23_0410.indd 22 3/1/10 3:11:57 PM
COURSE MANAGEMENT
Soil samples taken from affected areas have shown that a number
of factors contribute towards an outbreak and a few pathogens have
been seen to be present.
It is generally accepted that where outbreaks occur, alarming
amounts of nematode activity is seen (especially the sheath nematode),
and it has been deduced that with the nematodes damaging the plant,
it is weakened and becomes susceptible to attack from the pathogens.
All of Randpark, Glendower and Royal Johannesburg and Kensing-
ton have had to deal with Kikuyu Patch, and in fact most Highveld
clubs have at some time or another seen this disease attack their
kikuyu. At Kyalami, course superintendent John Hammond also had
several outbreaks, but he has overcome the problem, and only small,
almost unnoticeable areas that were infected remain.
“There can be no question that we have been guilty of trying to
keep our courses greener for longer periods, and this is not good for
the turf,” he says. “Over-watering is another practice that results in
problems. Greensulph is a product that I have had excellent results
with – it is not expensive, and I would certainly recommend it,” he
says. Judging by the quality of the fairways and tees at Kyalami it
would certainly seem that the dreaded Kikuyu Patch has been well
and truly beaten.
Other mixtures of ammonium sulphate and potassium sulphate
have been successfully used in combating Kikuyu Patch, but obvi-
ously soil samples should be taken and a professional should be
consulted before radical changes to the soil’s pH and chemical
composition should be made. ■
... beats an eagle on
the golf course
GREENSULPH
º ít providos roadily availablo nitrogon
as woll as nitrogon tnat binds in tno
soil.
º Contains sulpnur sulpnur and
nitrogon must bo in balanoo íor tnat
sougnt-aítor groon oolour.
º Contains oaloium oaloium promotos
good growtn and struoturo oí grass.
Tel: (011) 709 8778 Fax: (011) 463 3020
www.omnia.co.za
B0169
Talk to us. It pays.
B0169 Greensulph Advert.indd 1 2/10/10 11:18:01 AM
“... WE HAVE BEEN GUILTY
OF TRYING TO KEEP OUR
COURSES GREENER
FOR LONGER PERIODS...”
GCMPg_22_23_0410.indd 23 3/1/10 3:13:11 PM
Your Golf Course.
Our Passion.
Mossel Bay Golf Club King David Golf Course
Hermanus Golf Course
Arabella Golf Course
Steenberg Golf Course
To enquire about the benefits of outsourcing please
contact us at stm@southernturf.co.za or on
082 412 3110 / 082 379 8959
Currently contracted at the above featured golf courses
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Personal involvement from the Directors
PGA OF SA
Golf Club Management April 2010 25
It has happened (very occasionally) in the
past, that a reader of Compleat Golfer or
GCM has contacted us complaining that an
advertiser (or anyone else has supplied goods
or services) has not met expectations.
COMPLAINTS
We obviously take note of the complaints,
and in some cases have tried to resolve
whatever issues have existed, but of course
we cannot take responsibility for, say, a
broken contract between a business and a
client. We also cannot possibly test every
product that appears in our publication in
an effort to ensure that advertisements live
up to their promises – it is the function
of the Advertising Standards Authority
to deal with false claims and misleading
information.
REPUTATION
It has been encouraging to note that the ma-
jority of our friends in the golf industry have
excellent reputations, and many players in
the industry subscribe to the philosophy of
under-promising and over-delivering, rather
than the contrary. Typically customers are
quick to complain when they do experience
problems with suppliers, and rightly so, but
often they are less likely to give credit when
it is due – when suppliers go above and
beyond their call of duty. It is in recognition
of these suppliers that we have launched
our Preferred Supplier Programme, which
is based not on our research, but rather the
opinions of these suppliers’ customers.
SERVICE
We would urge golf clubs to let us know
when they experience excellent service,
and we invite suppliers that have the re-
quired references to join this programme –
you deserve a pat on the back, and we are
happy to help market your goods
and services. ■
For further information please contact
Natalie Shekleton on 011 301 4448 or
e-mail her at natalies@ramsaymedia.co.za
or log on to www.compleatgolfer.co.za/gcm
and follow the link to the PSL.
Are you the best in your business?
Preferred
SUPPLIER
PROGRAMME
“IT HAS BEEN ENCOURAGING TO
NOTE THAT THE MAJORITY OF OUR
FRIENDS IN THE GOLF INDUSTRY HAVE
EXCELLENT REPUTATIONS...”
GCM PREFERRED
SUPPLIER LIST
GCM is making the process of choosing a
reputable supplier easy through an instant
referral system – the GCM Preferred Sup-
plier list, which is available to all key deci-
sion makers in the industry. Below are the
first of our Preferred Suppliers.
GCM
GOLF CLUB MANAGEMENT
P
R
EFERR
E
D
S
U
P
P L I
E
R
SMITH TURF EQUIPMENT
Started in 1991, Smith Turf is the
sole distributor in Southern Africa
for Toro equipment.
011 284 2000
www.smithturf.co.za
GOLFTIMESA
GolfTimeSA delivers online tee-time
reservations and golf club IT.
082 904 3285
www.golftimesa.co.za
ON COURSE GOLFING
SOLUTIONS
Suppliers of GPS
Management Systems.
082 901 6184
andrew@oncoursegps.co.za
GCMPg_25_0410.indd 25 3/1/10 3:14:02 PM
CMASA PROMOTION
26 April 2010 Golf Club Management
Postal address: Suite 374 Private bag X09 Weltevredenpark 1715
CLUB MANAGEMENT
SELF-ASSESSMENT
GUIDE
COMPETENCY AREA TASKS
Marketing, public relations/external
affairs and communication
■ Represents the club and its members in the wider community
■ Keeps abreast of socio/economic and political developments and trends
■ Remains alert to the potential impact of external forces on the future success of the club
■ Ensures that timeous feedback on any concerns is provided to relevant person
■ Maintains efficient turnaround time
■ Maintains a professional relationship with suppliers, local/national government,
sporting/recreational institutions
■ Creates opportunities for the club to meet the changing needs of the community it serves
■ Develops and initiates marketing plans to promote the club facilities and capabilities to secure
optimum membership, business and usage levels for functions, sporting and other events
■ Develops and implements an external communication strategy to promote the image of the club
and the desirability of club membership
■ Develops and maintains excellent customer service standards to ensure maximum
satisfaction levels
■ Meets/exceeds customer expectations
■ Establishes formal channels of communication with members and guests
■ Monitors satisfaction level of above
■ Establishes informal channels of communication with members and guests
■ Monitors satisfaction level of above
Buildings, facilities management ■ Assesses the club’s exposure in terms of risk management
■ Reports thereon
■ Develops, implements and manages a preventative maintenance programme
■ Undertakes regular facility inspections to ensure housekeeping, cleanliness, safety and other
standards are consistently attained
In the March 2010 issue of GCM, the first series of guides for management self assessment was published, in which each task can be
graded as ‘good’, ‘average’ or ‘poor’. The table below is the second part to this series.
The Club Management Association of SA has devel-
oped criteria that are used to evaluate candidates for the
Manager of the Year selection process. It is a worthwhile
exercise for managers to regularly assess themselves.
GCMPg_26_27_0410.indd 26 3/1/10 3:14:38 PM
CMASA PROMOTION
Golf Club Management April 2010 27
Tel: +27 (0)11 482 7542 Fax: 088 (0)11 482 7542 Cell: 082 457 8235 E-mail: gm@clubmanagement.co.za
COMPETENCY AREA TASKS (CONTINUED)
Projects ■ All documentation and correspondence (destined internally or externally) generated by the
incumbent is of a high quality in respect of accuracy, grammar and spelling
■ Attends all project-related meetings and activities. If meetings cannot be attended then apologies
are sent through timeously
■ Where required, project plans with clear timelines are submitted by the required deadline
■ In as far as it is under the incumbent’s control, there is no deviation from project schedules
■ The quality of all project-related inputs and outputs made/produced by the incumbent is of a
high standard
Input into reports for board/commit-
tee committee and annual reports
■ All inputs are made within prescribed deadlines and is both accurate and complete
■ Ensures that information is received timeously from heads of departments
Liaison and communication ■ When required, actively participates in and contributes to the activities of national and interna-
tional industry and regulatory bodies/forums, including, but not limited to, training and
development initiatives
■ Always attends and constructively participates in all scheduled meetings with other Club Industry
stakeholders. If meetings cannot be attended then apologies are sent through timeously
■ Attends and constructively participates in meetings with industry representatives when required
to do so
■ Responds to all e-mails within a reasonable time
■ Responds to all external telephone calls within a reasonable time
■ For all meetings that the incumbent is responsible for, proper agendas are produced and
distributed, minutes are produced, distributed and properly filed
■ Upholds the professionalism of the club in both internal and external communications
■ Where required, provides training in the form of presentations both internally and externally
■ Ensures the maintenance and development of closer working relationships with representatives
of club sector bodies and other policy makers, where applicable
Dealing with complaints ■ Updates complaints database upon receipt of complaint
■ Analyses complaints before escalating to board/committee level or other bodies
■ Analyses copies of responses received from the board/committee to ensure that they address the
original complaint
Team leadership ■ Assists employees in the incumbent’s team to keep up to date with relevant information
■ Poor work performance by members of the incumbent’s team are actively addressed
■ Wherever possible, delegates work to members of her/his team in order to ensure the
development of team members
■ Effectively manages intra-team conflict and tensions with no such matters being escalated
or reported
■ Develops personal development plans for all team members and actively ensures that they
are executed
■ Always willingly and actively shares experience and knowledge with team members and
other colleagues
■ Actively participates in performance management and recruitment and selection processes and
input made is always of a high quality
■ All HR administration tasks performed by the incumbent are done timeously, accurately
and completely
GCMPg_26_27_0410.indd 27 3/1/10 3:15:20 PM
RETAIL
28 April 2010 Golf Club Management
Last month we discussed the importance of
having the right shop layout, understanding
primary and secondary space and catego-
risation of your product selection. In this
article, we’re going to focus on shop fixtures.
The fixtures and fittings in your shop are
crucial in promoting your merchandise in an
attractive and, more importantly, practical
way to entice sales. I have often been in-
volved in working with architects on new golf
shop designs, as the architect may have the
skill to create a visually impressive golf shop,
but could lack the functional understand-
ing of the product display requirements. An
unfortunate, but not uncommon, example
of this is to see the golf professional proudly
hang up the first shirt for display in his shop,
only to find that the minimal required height
of one metre (length needed from the top
hook of the hanger to the bottom of the
hanging shirt) was not maintained and the
hem of the shirt is dragging on the floor.
When I design the clothing section of a
golf shop, I generally estimate a breakdown
of 70 percent hanging merchandise and 30
percent folded merchandise. The hanging
clothing sections are perfect for today’s
slinky technical fabrics and uniquely pat-
terned shirts, but the folded sections add a
bit of class and create more of a high-end,
attractive visual display while keeping the
golf shop from taking on a department-store
appearance.
Another important element in clothing fix-
turing is to think of your shop in sections. Your
goal is to carry a select number of brands,
and to give each of those brands a worthy dis-
play. The retail ‘rule’ is one brand per fixture.
For example, if you have a floor clothing unit
you could determine that the fixture attractive-
ly displays, say, 50 items of clothing. This unit
will create a much more cohesive, appealing
presentation if you feature a 50-piece selec-
tion of one brand or colour story. If instead,
you display three or four different brands and
colour stories on the fixture, the unit begins to
take on a sale-rack appearance.
By defining your store with brand fixtures
you will also make the buying process
easier for yourself as you will know that you
need to purchase 70 units for the brand X
fixture and 60 units for the brand Y fixture
and so on. Therefore, the first step is to look
around your store and determine where
the natural breaks are in the wall sections
and count your floor fixtures to evaluate
how many clothing brands your store can
properly carry and display.
Staying within the product display range
is crucial in making your products easily
available to your customers. The standard
range in retail begins at knee height, and
rises to just above the average person’s
head. I’ve been in many stores with shelves
stocked full just a few inches off the floor.
If you have ever tried to sell a stack of
sweaters displayed near the floor, you will
have noticed that few of your customers will
ever reach down that far. Additionally, items
piled near the ceiling out of reach will have
the same ineffective selling result. Instead,
use these areas for larger items such as
luggage pieces stuffed full of newspapers to
show the fullness and size of the item.
Many suppliers provide fixtures to shops in
order to help promote their product. This is a
wonderful benefit and sales tool, but the need
and arrangement of the display should be
carefully thought out by the golf professional.
Most branded club displays, as you will know,
have a large cardboard or plastic backing
GOLF RETAIL
101
The Bronkhorstspruit pro shop was transformed by using an
inexpensive pine table ex Mr Price and imaginative staining.
Kymi Bodenberger
continues her series on
maximising the potential and
profits of a retail golf shop
– in this month’s issue she
explains the importance of
attractive, practical fixtures.
GCMPg_28_29_0410.indd 28 3/2/10 10:26:14 AM
RETAIL
Golf Club Management April 2010 29
promoting that particular brand. If you have
a wall to place this display against, it can
become an attractive feature to your shop.
However, if you place it in the middle of
your shop, the height of the display may
block customers at the entrance of your golf
shop from seeing to the back of the shop
and sight lines are very important in any kind
of retail store. Ideally, you want to set up
your fixtures in a grandstand format with the
shorter units near the entrance and the taller
units toward the back so that customers can
see the wide range of product you offer upon
entering the shop.
Every shop has strengths and weaknesses
based on their size, fixturing, lighting, etc.
You don’t need to invest a small fortune in
order to improve your fixture selection if
you’re on a tight budget. I’ve often created
nesting tables for shops by purchasing a
small, four- or six-person dining-room table
from an inexpensive store and made up the
lower-tier table from an old trunk, coffee
table or ottoman. When the budget is really
tight I’ve found a local wood-worker to create
varied sized cubes that I can stack together
to suit whatever type of product I’m trying to
promote and display.
The key to remember when it comes to
fixturing is that you want to show off as much
product to your customers as possible, while
still keeping an organised, visually appeal-
ing display. If you have a smaller shop, try
to keep the walls, carpeting and fixtures in
a lighter colour as it will open the space.
Large, open-plan shops benefit from darker
carpeting or brighter colours on the walls
to promote a cosy, comfortable feel. Small
touches can often have a disproportionately
large impact. If you can’t afford matching
wooden hangers to display all of your hang-
ing garments, by all means use plastic, but
ensure that all of the plastic hangers are
exactly the same colour and style.
How you display your product will have a
dramatic impact on the value it will hold with
your customers. The more attractive you can
make your selection, the greater your sales
will reflect. Next month we’ll discuss my
favourite topic – merchandising to increase
perceived value. ■
ACUSHNET SOUTH AFRICA (PTY) LTD
TEL: 011 462 9165
The use of simple, stained cubed boxes
results in an attractive, enticing display.
An existing fitting after being
given a new lease on life
One of the original fittings, before
giving it a new life with added
shelves and re-stained wood.
GCMPg_28_29_0410.indd 29 3/1/10 3:17:57 PM
THE LAST WORD
30 April 2010 Golf Club Management
A MEETING OF
MINDS
More than a 100 people from the golf
industry, representing club management,
amateur golf administration, the PGA and
suppliers of goods and services to the golf
business, met at Country Club Johannesburg
to consider the challenges and opportunities
facing the game in 2010 and beyond. While
most of the topics tabled are often discussed
at length in committee meetings and at 19th
holes at every golf club, this was the first
time that a large group consisting of the
interested parties all got to listen to different
points of view, have their say and generally
develop a more positive outlook on the future
of the game.
The morning session began with an
interesting look at what the average golfer
really wants, a talk delivered by the PGA’s
chief executive Dennis Bruyns. Randpark’s
Doug Bain then provided food for thought
by outlining a plan that would bring mem-
bers of ‘virtual’ clubs under the control of
the provincial unions. Vice president of the
Central Gauteng Golf Union Errol Mills then
delivered an informative overview of his
union’s plans, which included dealing with
the proverbial ‘hot potato’, golf development.
A panel discussion, with the speakers
joined by SAGA’s Bruce Young, chairman of
CMASA Paul Leishman and PlayMoreGolf’s
Stephen Reardon was then held, which
included questions from the floor.
After the lunch break Gustav Putter of
Matkovich and Hayes gave a well-
researched talk on costs of course con-
struction and the prognosis of the design
and construction business in South Africa
and the African continent. Jurgen Kögl, a
consultant to Budweiser that was involved
with the FIFA World Cup in Germany, gave
an entertaining and honest view of what can
be expected when football fever hits South
Africa and Lee Thomas of Match Hospitality
expanded on how his company operates
and how the golf industry can best take
advantage of this coming bonanza. These
speakers were then joined by Pete Richard-
son of Legend Golf and Safari Resort and
Mark Levin of Bandit Distributors to form a
panel which fielded questions from the floor.
Only time will tell to what extent South
Africa and specifically the golf industry will
be able to benefit from the 2010 FIFA World
Cup, but after the conference the delegates
all seemed to be bullish regarding the
prospects of making the most this event. ■
The Compleat Golfer/GCM Golf Conference held at Country Club Johannesburg
featured an interesting mix of speakers, some lively debate and most delegates
considered the exercise to be worthwhile.
2010 Conference review
“... GENERALLY DEVELOP A MORE POSITIVE
OUTLOOK ON THE FUTURE OF THE GAME.”
GCMPg_30_0410.indd 30 3/1/10 3:18:39 PM