Professional Documents
Culture Documents
task satisfactorily. It arises when there is a variation between what the employee is expected to
do on the job and what the actual job performance is.”
To pinpoint the range of training needs and define their content, the HR department uses
different approaches to needs assessment.
1. Survey:
Survey the potential trainees to identify specific topics about which they want to learn
more.
It suggests that trainees are more likely to be receptive to the resulting programs when
they are viewed as relevant.
The group’s expertise may be tapped through a group discussion, a questionnaire, the
Delphi procedure, or a nominal group meeting.
2. Group recommendation:
The group’s expertise may be tapped through a group discussion, a questionnaire, the Delphi
procedure, or a nominal group meeting.
i. Group discussion:
Disadvantages:
1. Is time consuming (therefore, initially expensive) both for the consultant and the agency.
2. Can produce data that are difficult to synthesize and quantify (more a problem with the
less structured techniques.
ii. Questionnaire:
May be in the form of surveys or polls of a random or stratified sample of respondents, or
an enumeration of an entire “population” ranking.
Can use a variety of question formats: open-ended, forced-choice, priority -ranking.
May be self-administered (by mail) under controlled or uncontrolled conditions, or may
require the presence of an interpreter or assistant.
Advantage:
Disadvantage:
3. Task identification:
Evaluating the job description to identify the salient tasks the job requires. Once trainers have an
understanding of those tasks, specific plans are developed to provide the necessary training.
4. HR weaknesses:
HR may find the weaknesses among HR activities, includes inappropriate placement, orientation,
selection, or recruiting may lead to workers with deficiencies.
Errors in these activities may stem from weaknesses in HR planning, job design, or the
HR information system.
Training and development may be needed to increase the workers’ performance and it
may modify other activities to ensure a better fit between people and performance.
6.Supervisors: