Quality The quality of your company

is measured by your ability

MANAGEMENT to fulfill your customer’s

expectations and requirements.
Meeting your customer’s
expectations requires
a balanced approach to
quality, delivery, price,
performance, and service.
But in today’s globally
competitive business
environment, just meeting
expectations may not be
enough. Many companies need
help developing and maintaining
a dependable, continually
improving, quality management
system—but not every company
needs the same type of help.
That is why we provide both
open-enrollment courses
and on-site training and
implementation assistance
in all areas of quality
management.
Quality Management
ISO 9001:2000, Continual Improvement
Core Tools
ISO/TS 16949:2002, • Quality foundations
AND ISO 13485:2003 • Advanced product quality planning/control plan
• Understanding and implementation • Production part approval process
• Gap analysis/baseline assessment • Failure modes and effect analysis
• Executive overviews • Measurement system analysis
• Employee awareness training • Statistical process control
• Internal auditor training
• Internal auditing services Additional Improvement Tools
• Customized assistance as needed • Problem solving techniques*
• Certified Plexus training available • Continuous improvement/Kaizen*
• Implementation training and assistance • Mistake proofing*
• ISO documentation preparation • Statistical methods application
• Quality policy development • Advanced Statistical Process Control (SPC)
• Effective development measurements • Experiment design
• Quality manual development • Lean Six Sigma
• Policy and procedure writing • Lean manufacturing*
• Forms and record management • Quality cost
• Document and data control • Customer satisfaction measurements
• Registrar selection • Benchmarking
• Motion/ergonomics analysis
• Value analysis
• Process mapping
• Value stream mapping*
• Total Productive Maintenance*

*These tools may be utilized in either the Lean or Quality improvement journey.
  These items are offered as both courses and/or technical assistance that can
  be delivered at your facility. Program schedule, costs, and delivery options
  vary depending on your specific needs.

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 Quality Management
ISO 9001:2000 Internal Auditor
This in-depth interactive course is designed for those
currently involved with quality auditing and for new
internal auditors who wish to become proficient
at using this standard. Internal auditing is among
the most important steps on the road to achieving,
maintaining, and improving your quality system.
Topics include:
• Understanding ISO 9001:2000—Review of the
requirements, including interpretations of difficult to
understand clauses and getting to really know what
the standard requires
• Implementation—Practical strategies for
implementing and improving your quality
management system to achieve compliance with the
2000 standard and do it effectively and efficiently
• Internal Quality System Audits—Internal auditor
qualification, communication skills, handling
conflicts, auditing do’s and don’ts, planning and
preparation for audits, performing audits, auditor
maintenance
• Corrective Action—Audit follow-up, getting to
root causes of non-conformance issues, verifying
corrective action, and satisfying your registrar
• Auditing Exercises—Opportunities to practice
newly acquired skills in a non-threatening
environment with mock drills and exercises designed
to reinforce understanding of the standard and
auditing techniques
This course can also be delivered at your facility.
Contact your CIS field agent (page 34) for more
information on any service we provide.
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ISO/TS 16949:
2002 Internal Auditor
With the Big Three automakers having phased out
support of QS-9000 Quality System Requirements,
the International Automotive Task Force has issued
the ISO/TS 16949:2002 technical specification. If you
are an automotive supplier who is already registered
to either QS-9000 or ISO/TS 16949:1999, you must
upgrade to ISO/TS 16949:2002 or ISO 9001:2000,
depending on your situation. This in-depth,
interactive course is for automotive supply chain
manufacturers who must conduct internal
audits of their quality management system. Course
topics include:
• Understanding ISO/TS 16949—A review of the
requirements, “process approach,” and customer
oriented processes, including interpretations
of difficult clauses and really “knowing” the
specification
• Quality Management System Audits—Internal
auditor qualifications, communication skills,
handling conflicts, auditing do’s and don’ts,
preparing for audits, performing audits, and auditor
maintenance
• Corrective Action—Audit follow-up, determining
root causes of non-conformance, verifying corrective
action, satisfying your registrar
• Auditing Exercises—Practice new skills with
drills, exercises and actual audits that reinforce
understanding of the requirements and auditing
techniques
This course can be delivered at your facility.
16- and 24-hour courses are available. For specific
dates and locations of this event, check the CIS
Web site, www.cis.tennessee.edu.
 Quality Management
ISO/TS 16949:2002 Six Sigma/Lean Six Sigma
& ISO 14001 EMS Dual System— Six Sigma has become the premiere continuous
Internal Auditor improvement method used by leading-edge companies
to reduce defects and improve quality. It works
This in-depth, interactive course is designed for
because it is:
those involved with automotive supply chain
manufacturing and joint quality/environmental • a highly disciplined approach that focuses on
management system audit requirements. This delivering near-perfect products and services
course will help you maintain your internal audit • a proven breakthrough contributor to the
team’s credentials or train new talent. TMEP bottom line
can train your entire team to conduct audits on • a detailed road map to rapid process
both automotive quality and environmental improvement
system requirements. • an integration of business, statistics, and
engineering principles to achieve solid results
This three-day course can be delivered at
• an initiative that extends and strengthens
your facility.
productivity and quality efforts
For specific dates and locations of this event, • a tool to identify, quantify, and eliminate
check the CIS Web site, www.cis.tennessee.edu. variation by control or prevention
• a process capability measurement per million
Disciplined Problem Solving opportunities
This course is designed for personnel who must
implement and maintain an effective quality system
and for those who would benefit from learning basic
root cause analysis and problem-solving skills. You
will increase your ability to apply disciplined problem-
solving methods, as well as learn how these methods
comply with quality standards. Key topics include:
• problem solving basics
• quality system requirements
– correction vs. prevention
– disciplined techniques
– the team approach
• basic root cause analysis
– root cause analysis and problem solving
– ynderstanding and selecting the right Why should
course of action
• problem-solving tools
you consider
– measuring effectiveness on-site training?
• case studies
You need employees who make your company
– real cases
faster, safer, smarter, leaner, and stronger.
– team exercises
On-site training is the perfect solution.
This course can be delivered at your facility. When courses are delivered in your plant, we
8-, 16-, and 24-hour courses are available. For work with your team to ensure the material
specific dates and locations of this event, check is relevant to your organization and focuses
the CIS Web site, www.cis.tennessee.edu. on the unique needs of your staff.

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