Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

LITY OF L
PA E
I
GA
M UNI C
N ES
A Guidebook on Key Government Services

in the Municipality of Leganes
June 2009
Table of Contents
Page No.
Office of the Municipal Mayor

Mayor’s permit for derby 5
Use of gymnasium and other facilities 6
Mayor’s permit for streamers and signages 7
Issuance of Marriage certificates 8
Issuance of Mayor’s clearance, affidavit, recommendations and certifications 9
Tricycle and trisikad franchising 10
Issuance of business permit to operate 11
(renewal and new registrants with P 30,000.00 or more capitalization)
Issuance of Mayor’s permit for transient vendors at the LCC 13
Issuance of Mayor’s permit to peddlers 13
Mayor’s permit for transfer of cadaver 14
Mayor’s permit for burial 14
Issuance of Mayor’s permit to exhume 16
Mayor’s permit to hold a benefit dance 16
Mayor’s permit for caroling 17
Issuance of Mayor’s permit to transport bolos 18
Issuance of Mayor’s permit to hold parades, rallies and caravans 19
Sangguniang Bayan
Resolution for reclassification of land area 20
Resolution approving simple subdivision project 21
Resolution for preliminary approval and locational clearance for complex 22
subdivision
Resolution for alteration of complex subdivision 24
Resolution for final approval for complex subdivision 25
Accreditation of CSOs and PSOs 27
Bureau of Fire Protection

Fire safety evaluation certificate (FSEC) 29
Fire safety inspection certificate (FSIC) 30
Municipal Police Station

Filing of personal complaints 32
Issuance of certification of police blotter report 33
Issuance of police clearance 34
Zoning
Issuance of locational clearance 36
Issuance of zoning certification 38
Zoning application for new/renewal of business permits 39
Municipal Civil Registry

Issuance of certified/transcription copy of birth, marriage and death certificate 40
Registration of birth 41
Registration of marriage 41
Registration of death 42
Application of delayed registration of birth, marriage and death 43
Application of marriage license 45
Change of firstname and correction of clerical or typographical error under R.A. 46
9048
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Page No.
Petition for legitimation of natural child 48

Preparation of annotated birth certificate of an illegitimate child to use the 49
surname of the father
Endorsement of registry records to NSO Manila 50
Registration and annotation of court decisions and legal instruments 51
Issuance of supplemental report 52
Registration of foundling/abandoned children 54
Municipal Engineer's Office

Issuance of building permit/electrical permit/fencing permit 55
Issuance of an occupancy permit 56
Municipal Treasurer's Office

DOLE inspection fee 58
Payment of real property taxes (RPT) 58
Community tax certificate (cedula) 59
Professional tax 60
Amusement tax 60
Annual fixed tax on delivery trucks and vans 61
Issuance of tax clearance 61
Municipal Assessor's Office

Filing of sworn statement of real property 62
Issuance of certified true copy of tax declaration, certificate of land holdings, 63
and certified photocopy of tax maps
Simple transfer of tax declaration 64
Request for ocular inspection of real property improvements and/or cancellation 65
of structure improvements with an assessed value of P 50,000.00 and below
Municipal Social Welfare and Development Office

Pre-marriage counseling (PMC) 67
Provision of day care service (Poblacion Day Care Centers) 67
Issuance of solo parent’s ID 68
Preparation of case study for medical assistance from PCSO, PHC, PGH, PKI, 69
other hospitals and barangays
Issuance of Senior Citizen’s Booklets (Medicines and Groceries) 69
Issuance of Persons with Disabilities (PWD) Booklets (Medicines and 70
Groceries)
Issuance of the Office of the Senior Citizen Affairs (OSCA) identification card 70
Issuance of the Office of Persons with Disabilities (PWD) identification card 70
Provision of Pauper’s Burial Assistance 72
Provision of Assistance for Individuals in Crisis Situation (AICS) 72
Municipal Health Office

General consultation 74
Immunization 75
Maternal care 75
Family planning 76
Directly Observed Treatment Short course chemotherapy (DOTS) 77
Deliveries and breastfeeding 78
Leprosy control program 79
Medico-legal cases 79
Post partum (clinic visit) 80
Medical certificates 80
3
Page No.
Issuance of sanitary health cards 81

Issuance of sanitary permit 82
Sanitary complaints 83
Complete blood count (CBC) and platelet count 83
Urinalysis, fecalysis and sputum examination 84
Fasting blood sugar (FBS) 85
Municipal Agriculture Office

Distribution of subsidized farm inputs (such as certified seeds with 50:50 86
scheme, fertilizers, herbi/insecticides)
Integrated pest management (IPM) service/palay check/farmer field school 87
Issuance of agricultural certificate of idle lands 87
Animal health and extension services which includes vaccination, castration, 89
deworming, disease prevention and control, livestock dispersal, training and
seminars
Branding of large cattle/transfer of ownership of large cattle 90
Local Economic Development Office

Stall application 91
Slaughtering services 93
Issuance of cemetery lot/condominium assignment certificate 94
Calibration of weighing scale 95
Annex A 96
Annex B 97
4
Office: Office of the Municipal Mayor
Function: 1. Solemnize marriages, any provisions of law to the contrary not
withstanding;
2. Issue licenses and permits and suspend or revoke the same
for any violation of the conditions upon which said licenses or
permits had been issued, pursuant to law or ordinance;
3. Issue permits, without need of approval therefore from any
national agency, for the holding of activities for any charitable or
welfare purposes, excluding prohibited games off chance or
shows contrary to law, public policy and public morals;
4. Require owners of illegally constructed houses, building or
other structure to obtain the necessary permit, subject to such
fines and penalties as may be imposed by law or ordinance, or
to make necessary changes in the demolition or removal of said
house, building or structure within the period prescribed by the
law or ordinances;
5. Institute or cause to be instituted administrative or judicial
proceeding for violations of ordinances in the collection of taxes,
fees or charges and for the recovery of funds and property; and
cause the municipality to be defended against all suits to ensure
that its interests, resources and rights shall be adequate
protected;
Contact Information: Tel No. 329-55-66; Fax No. 524-04-83; Email Address:
lgu_leganes@yahoo.com.ph
Service: Mayor's permit for derby
Client: General public
Brief Description of Grants permission to conduct a cockfight/derby
Service:
Steps to follow to avail of Documents to be Estimated Person to approach for

the service presented and processing each step
corresponding time for
fees each step
1. Present requirements a. Letter request 5 mins. Marianito Vincent D. Cabañal
stating the Administrative Aide I
proposed date
and number of
entries
b. OR of previous Russel S. Jinon
derby Administrative Aide IV
2. Office personnel will 10 mins. Jessie Jane G. Estigoy
prepare the document Administrative Aide I
Jeffrey Bob J. Talabero
Administrative Aide I
3. Pay the required fees Refer to Annex A 3 mins. Mark Jun J. Ampig
4. Return to the Mayor's OR and unsigned 10 mins. Jeffrey Bob J. Talabero
Office for signature of the mayor's permit Administrative Aide I
Municipal Mayor Russel S. Jinon
Administrative Aide IV
5. Sign client log book 2 mins. Jessie Jane G. Estigoy
5
fees each step
6. Proceed to Leganes Police 5 mins. PCI Rogelio N. Ortigas
Station for police assistance Chief of Police
during the activity
7. Return to Mayor's Office to Mayor's permit 2 mins. Marianito Vincent D. Cabañal
furnish copy of thedocument duly noted by Administrative Aide I
police Russel S. Jinon
Jessie Jane G. Estigoy
Maximum Processing Time: 45 mins.
Service: Use of gymnasium and other facilities

Brief Description of Grants permission for the use of the covered gymnasium and
Service: other municipal facilities

fees each step
1. Present requirements Letter request 3 mins. Danilo G. Jaleco
(name of Administrative Aide VI
organization, Marianito Vincent D. Cabañal
purpose, date)
2. Office personnel will check 2 mins. Russel S. Jinon
for the availability of the Administrative Aide IV
facility on the preferred date Jessie Jane G. Estigoy
3. Pay the required fees Refer to Annex B 3 mins. Mark Jun J. Ampig
4. Return to the Mayor's OR 2 mins. Danilo G. Jaleco
Office for the scheduling of Administrative Aide VI
use Marianito Vincent D. Cabañal
Russel S. Jinon
6
fees each step
5. Proceed to PNP for OR and approved 5 mins. PCI Rogelio N. Ortigas
possible assistance during letter request Chief of Police
activity
6. Present the approved OR and approved Arnold C. Perez
schedule to in-charge of letter request Administrative Aide I
gymnasium/other municipal Jose Salve G. Suobiron
facilities Administrative Aide I
Service: Mayor's permit for Streamers and signage

Brief Description of Grants permission for putting up streamers and signages for the
Service: duration of 15 days only

fees each step
1. Present requirements a. Letter request 2 mins. Danilo G. Jaleco
(stating name of Administrative Aide VI
applicant, quantity Marianito Vincent D. Cabañal
and size of Administrative Aide I
signage/streamer)
b. Application Jeffrey Bob J. Talabero
form Administrative Aide I
2. Proceed to LEDO for same as no. 1 5 mins
designation of place of Engr. Samson J. Jaspe
installation and Acting MEA
recommendation
3. Return to Mayor's Office for Recommendation 10 mins. Jessie Jane G. Estigoy
the preparation of the from the LEDO, Administrative Aide I
document duly Russel S. Jinon
accomplished Administrative Aide IV
application form
4. Pay the required fees Fee: P 60.00 per 3 mins. Noemi H. golen
sq. ft. Revenue Collection Clerk I
5. Return to the Mayor's OR 10 mins. Marianito Vincent D. Cabañal
Office for signature of the Administrative Aide I
Municipal Mayor
6. Release of approved 2 mins. Jeffrey Bob J. Talabero
permit and signing client log Administrative Aide I
book
7
Service: Issuance of marriage certificate
Brief Description of Marriage certificate is the official record that two people have
Service: undertaken a marriage solemnization

fees each step
Civil wedding with
marriage license
1. Present requirements a. Marriage license 15 mins. Marianito Vincent D. Cabañal
b. Pre-marriage
certificate Administrative Aide I
c. Names of Russel S. Jinon
witnesses Administrative Aide IV
2. Pay the required fees at Fee: Solemnization 3 mins. Mark Jun J. Ampig
the Municipal Treasurer's by the Mayor = P Administrative Aide I
Office 330.00
3. Office personnel will OR 3 mins. Russel S. Jinon
schedule marriage Administrative Aide IV
ceremony Jessie Jane G. Estigoy
4. Solemnization on 20 mins. Atty. Adolfo E. Jaen
scheduled date Municipal Mayor
5. Releasing of marriage 10 mins. Russel S. Jinon
certificate Administrative Aide IV
Civil wedding under Article 34 (for couples who has been living in together for at least 5
years)
1. Present requirements Community tax 10 mins. Russel S. Jinon
certificate Administrative Aide IV
2. Fill up the personal 20 mins.
information sheet
3. Office personel will Personal 15 mins. Russel S. Jinon
pepare the marriage information sheet Administrative Aide IV
certificate Jessie Jane G. Estigoy
4. Pay the required fee Fee: P 380.00 3 mins. Mark Jun J. Ampig
5. Schedule the marriage OR 3 mins. Russel S. Jinon
8
fees each step
ceremony Administrative Aide IV
6. Solemnization on 20 mins. Atty. Adolfo E. Jaen
scheduled date Municipal Mayor
7. Releasing of marriage 10 mins. Russel S. Jinon
certificate and signing of Administrative Aide IV
client log book Jessie Jane G. Estigoy
Maximum Processing 1 hr., 10 mins.

Time:
Service: Issuance of Mayor's clearance, affidavit, recommendations and

certifications
Brief Description of Mayor's clearance certifies the client is of good moral character and
Service: has no pending criminal/administrative cases. Affidavit is a formal
sworn statement of fact signed by the declarant and witnessed by taker
of oaths. Certification refers to the confirmation of certain
characteristics of a person or organization.
Steps to follow to Documents to be Estimated Person to approach for

avail of the service presented and processing each step
corresponding fees time for
each step
1. Present Barangay clearance 5 mins. Danilo G. Jaleco
requirements Administrative Aide VI
Marianito Vincent D. Cabañal
2. Office personnel will 10 mins. Russel S. Jinon
prepare the document Administrative Aide IV
3. Pay the required fee Fee: 3 mins.
at the Municipal Mayor's clearance = P
Treasurer's Office 105.00 Mark Jun J. Ampig
Affidavit and certification Administrative Aide I
= P 60.00
Recommendation = free
4. Return to the Office OR 5 mins. Marianito Vincent D. Cabañal
of the Mayor for the Administrative Aide I
signature/subscription Russel S. Jinon
9
Steps to follow to Documents to be Estimated Person to approach for
avail of the service presented and processing each step
each step
of the document Administrative Aide IV
5. Releasing and 2 mins. Russel S. Jinon
signing of client log Administrative Aide IV
book
Maximum Processing 25 mins.

Time:
Service: Tricycle and trisikad franchising

Client: Tricycle and trisikad operators
Brief Description of Deadline of filing is on June 15 of every year. A penalty of 25% of
Service: the registration fee and permit fee should be paid for late filing.

fees each step
1. Secure franchise form a. Membership form 2 mins. Danilo G. Jaleco
from the Office of the Mayor of respective Administrative Aide VI
tricycle and trisikad
organization Marianito Vincent D. Cabañal
b. Community tax Administrative Aide I
certificate Jeffrey Bob J. Talabero
Russel S. Jinon
2. Accomplish franchise
form
3. Pay the required fee Fee: Trisikad = P 3 mins.
130.00
Tricycle Mark Jun J. Ampig
New = P Administrative Aide I
420.00
Renewal =
P 130.00
4. Return to the Office of the OR and franchise 10 mins. Marianito Vincent D. Cabañal
Mayor for form Administrative Aide I
signature/subscription of the Jeffrey Bob J. Talabero
10
fees each step
franchise form
5. Sign client log book to 2 mins. Administrative Aide I
acknowledge release of Jessie Jane G. Estigoy
document
Russel S. Jinon

Time:
Service: Issuance of business permit to operate (Renewal and new

registrants with P 30,000.00 - up capitalization)
Client: Businessmen
Brief Description of Business permit is a document granting permission to engage in
Service: any legal business activity or services. Deadline is on January
20 of every year. A penalty of 25% of amount due for late filing.

fees each step
1. Secure business 2 min. Danilo G. Jaleco
application form at the Office Administrative Aide VI
of the Mayor with list of Marianito Vincent D. Cabañal
requirements
Russel S. Jinon
2. Fill up the business
application form
3. Submit accomplished a. Barangay 10 mins.
application form to the clearance where
Mayor's Office with business is
corresponding requirements located Danilo G. Jaleco
for verification b. Police Administrative Aide VI
clearance
c. Medical
certificate
d. Zoning
certificate
e. FSIC
f. DTI/SEC
registration Marianito Vincent D. Cabañal
11
fees each step
g. Building Administrative Aide I
inspection
certificate
h. Sworn
statement if
business has its
own building Russel S. Jinon
i. MTO clearance Administrative Aide IV
as to RPT
j. Application form
duly signed by all
signatories Jessie Jane G. Estigoy
k. LEDO Administrative Aide I
certification for
businesses
located in the
LCC
4. Issue order of assessment 2 mins.
6. Go to the Municipal Order of 15 mins. Noemi H. Golen
Treasurer's Office for assessment Revenue Collection Clerk I
assessment of business taxes
and regulatory fees
7. Complete the signatories of 5 mins.
the assessment record
8. Payment of taxes and Fee: Annex 5 mins. Mark Jun J. Ampig
regulatory fees Administrative Aide I
9. Issuance of business OR and 5 mins. Noemi H. Golen
permit to operate for approval assessment Revenue Collection Clerk I
of LCE record
10. Submit business permit to 10 mins. Marianito Vincent D. Cabañal
operate to the Office of the Administrative Aide I
Mayor for approval Russel S. Jinon
11. Sign client log book to 2 mins. Administrative Aide IV
acknowledge release of Jessie Jane G. Estigoy
document
Maximum Processing Time: 1 working day
12
Service: Issuance of Mayor's permit for transient vendors at the LCC
Client: Transient vendors at the Leganes Commercial Complex
Brief Description of Duration: 1 yr subject to renewal
Service:

fees each step
1. Consult with LEDO for the 10 mins. Engr. Samson J. Jaspe
availability of slots and place Acting MEA
of assignment
2. Secure 4 copies of a. Community tax 2 mins. Danilo G. Jaleco
application form for transient certificate Administrative Aide VI
vendors and present Marianito Vincent D. Cabañal
requirements
b. Administrative Aide I
Recommendation Jeffrey Bob J. Talabero
from LEDO
3. Office personnel will Duly 10 mins. Jessie Jane G. Estigoy
prepare the document accomplished 4 Administrative Aide I
copies of Russel S. Jinon
application form
4. Pay the required fees Fee: P 910.00 3 mins. Mark Jun J. Ampig
5. Return to the Mayor's OR, Unsigned 10 mins. Marianito Vincent D. Cabañal
Office for signature of the Mayor's permit Administrative Aide I
Municipal Mayor and application Jeffrey Bob J. Talabero
form duly signed
by MEA Administrative Aide I
5. Release of approved 2 mins. Jessie Jane G. Estigoy
permit and signing of client Administrative Aide I
log book Russel S. Jinon
Maximum Processing Time: 1 hour
Service: Issuance of Mayor's permit for peddlers

Client: Peddlers
Brief Description of Permit for selling goods from place to place by foot or vehicle
Service: within the municipality

fees each step
1. Present requirements Community tax 2 mins. Danilo G. Jaleco
certificate Administrative Aide VI
13
fees each step
Russel S. Jinon
4. Return to the Mayor's OR and Unsigned 10 mins. Marianito Vincent D. Cabañal
Office for signature of the Mayor's permit Administrative Aide I
Municipal Mayor Jessie Jane G. Estigoy
5. Release of approved 2 mins. Administrative Aide I
permit and signing of client Russel S. Jinon
log book
Service: Mayor's permit for transfer of cadaver

Client: Family of the deceased or their representative
Brief Description of Permit to transfer a cadaver from one place to another
Service:

fees each step
1. Present requirements Death certificate 2 mins. Marianito Vincent D. Cabañal
Russel S. Jinon
4. Return to the Mayor's OR and unsigned 10 mins. Danilo G. Jaleco
Office for signature of the mayor's permit Administrative Aide VI
Municipal Mayor Marianito Vincent D. Cabañal
Russel S. Jinon
14
fees each step
5. Release of approved 2 mins. Administrative Aide IV
permit and signing of client Jessie Jane G. Estigoy
log book
Service: Mayor's permit for burial

Client: Family of the deceased
Brief Description of Grants permission for burial
Service:

fees each step
1. Present requirements Death certificate 2 mins. Danilo G. Jaleco
Administrative Aide VI
Russel S. Jinon
4. Return to the Mayor's Or and unsigned 10 mins. Marianito Vincent D. Cabañal
5. Release of approved 2 mins. Jessie Jane G. Estigoy
log book Jeffrey Bob J. Talabero
15
Service: Issuance of Mayor's permit to exhume
Client: Family of the deceased
Brief Description of Grants permission for exhumation
Service:

fees each step
1. Present requirements a. Death 2 mins.
certificate Danilo G. Jaleco
b. Certificate to
exhume from the
sanitary inspector
Russel S. Jinon
4. Proceed to cemetery 5 mins. Edna T. Paragat
caretaker for verification Cemetery Caretaker
Tedoro B. Seposo
Draftsman III
5. Return to the Mayor's OR and unsigned 10 mins. Marianito Vincent D. Cabañal
Office for signature of the mayor's permit
Municipal Mayor Administrative Aide I
6. Release of approved 2 mins. Jeffrey Bob J. Talabero
permit and signing of client
log book Administrative Aide I
Service: Mayor's permit to hold a benefit dance

Brief Description of Grants permission to conduct a benefit dance in respective
Service: barangays

fees each step
1. Check the availability of the Letter request 3 mins. Danilo G. Jaleco
16
fees each step
preferred date of the activity duly noted by Administrative Aide VI
barangay captain Marianito Vincent D. Cabañal
of concerned Administrative Aide I
barangay
specifying the
purpose
2. Office personnel will 5 mins. Russel S. Jinon
prepare the document Administrative Aide IV
Station for notification and Chief of Police
police assistance during the
activity
5. Return to the Mayor's OR, mayor's 10 mins. Marianito Vincent D. Cabañal
Office for approval permit duly noted Administrative Aide I
by the police Jeffrey Bob J. Talabero
6. Signing of client log book 2 mins. Administrative Aide I
Service: Mayor's permit for Caroling

Brief Description of Grants permission to conduct caroling within the municipality
Service:

fees each step
1. Present requirements Letter request 2 mins. Marianito Vincent D. Cabañal
noted by the Administrative Aide I
MSWDO (name of Russel S. Jinon
the group, place
coverage, specific
dates, purpose) Administrative Aide IV
17
fees each step
4. Return to the Mayor's OR and unsigned 10 mins. Marianito Vincent D. Cabañal
5. Release of approved 2 mins. Marianito Vincent D. Cabañal
log book Jeffrey Bob J. Talabero
Service: Issuance of mayor's permit to transport bolos

Brief Description of
Service:

fees each step
1. Present requirements Barangay 5 mins. Danilo G. Jaleco
clearance (stating Administrative Aide VI
the bearer's Marianito Vincent D. Cabañal
name, place of
origin, destination,
purpose, quantity,
description) Russel S. Jinon
2. Office personnel will 10 mins. Administrative Aide IV
prepare the document Jessie Jane G. Estigoy
Station for recording of the Chief of Police
activity
4. Pay the required fees Mayor's permit 3 mins. Mark Jun J. Ampig
duly noted by the Administrative Aide I
police
Fee: P 210.00
5. Return to the Mayor's OR and mayor's 10 mins. Marianito Vincent D. Cabañal
Office for signature of the permit duly noted Administrative Aide I
Municipal Mayor by the police Russel S. Jinon
18
fees each step
6. Sign client log book Administrative Aide I
Service: Issuance of Mayor's permit to hold parades, rallies and

caravans
Brief Description of Grants permission to conduct parades, rallies and caravans
Service: within the municipality

fees each step
1. Present requirements Letter request 5 mins. Marianito Vincent D. Cabañal
(stating name of Administrative Aide I
applicant, Russel S. Jinon
purpose, place of
coverage, time
and date, number Jessie Jane G. Estigoy
of participants) Administrative Aide I
2. Office personnel will 10 mins. Jeffrey Bob J. Talabero
Station for notification and Chief of Police
police assistance during the
activity
5. Return to the Mayor's OR, mayor's 10 mins. Marianito Vincent D. Cabañal
Office for approval permit duly noted
by the police Administrative Aide I
6. Signing of client log book 2 mins. Jeffrey Bob J. Talabero
19
Office: Sangguniang Bayan
Function: 1. Approve ordinances and passes resolutions;
2. Review all ordinances approved by the sangguniang
barangay and executive orders issued by the punong
barangay to determine whether these are within the
scope of the prescribed powers of the Sangguniang and
of the punong barangay;
3. Generate and maximize the use of resources and
revenues for the development plans, program objectives
and priorities;
4. Approve the annual/supplemental budgets of the
municipal government and appropriate funds for specific
programs, services and activities of the municipality;
5. Grants franchises, enacts ordinances authorizing the
issuance of permits or licenses, or enacts ordinances
levying taxes, fees and charges;
6. Regulate activities relative to the use of land, building
and structure within the municipality;
7. Approve ordinances which shall ensure the efficient and
effective delivery of the basic services and facilities; and,
8. Exercises such other powers and performs such other
duties and functions as may be prescribed by law and
ordinance.
Contact Information: 033-3330122
Service: Resolution for Reclassification of Land Area
Client: Applicant land owners or authorized representative
Brief Description of Service: Land areas of the municipality are used based on the
Comprehensive Land Use Plan approved by the
Sangguniang Bayan. Should there be a change in the land
use, as initiated by the landowner/land user or at the
initiative of the Sangguniang Bayan, reclassification of the
land area shall be done.
Steps to follow to avail of the Documents to be Estimated Person to

service presented and processing approach for
corresponding fees time for each each step
step
1. Secure requirements from the Letter request 5 mins. Eva G. Tabanda
SB Office MGDH I - SB Sec.
2. Initian assessment of Development Plan, 15 mins. SB Secretariat

Chairman, Comm. On Housing, Land Title, Tax Dec.,
Land Use, etc. as to completeness Zoning Cert. & Land
of required documents Tax Receipt
3. Referral to the chairman, 1 session day Hon. J. R.
Comm. On Housing, Land Use & Marañon
Legal Matters for inclusion in the Gliceria B.
order of business (1st referral) Caldeo Marie M.
Sucayan Mary
Ann Jiz
4. Referral to Comm. On Land A 10 day notice Hon. Alexander
Use, Housing for committee report is provided Galve
( a public hearing shall be done) prior to public
hearing
20
step
5. Rendition of committee report 1 session day Hon. Alexander
Galve
6. Final reading of resolution for 1 session day Hon. Alexander
approval Galve
7. Preparation of final approved & 1 working day SB Secretary,
signed copy of resolution Hon. Marañon
reclassifying
8. Release upon signing in clients 10 mins. SB Secretariat
logbook
Maximum Processing Time: 8 weeks
Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading
referral, presentation of committee report and final reading) or passing thru 3 session
Service: Resolution Approving Simple Subdivion Project

Client: Applicant land owners or authorized representative
Brief Description of Service: A land owner or his authorized representative may apply for
the subdivision of his land area/lot.

corresponding fees time for each step
each step
1. Inquiry as to requirements Letter request citing 15 minutes Eva G. Tabanda
intention MGDH I (Secretary
to the SB)
2. Initial Evaluation as to completely filled up 15 minutes Any member of the
completeness of required and notarized SB secretariat
documents application form, site
dev't. plan with vicinity
map, certified true
copy of Title & Tax
Dec.(Deed of
Sale/MOA?SPA if title
is not registered in the
name of the applicant,
Zoning Certification,
DAR clearance if the
TCT is an
Emancipation Patent
3. Referral Comm. On Rules, 1 session Hon. J. R. S.
Ordinances & Legal Matters for day Marañon Gliceria
the inclusion in the Order of B. Caldeo Marie
Bussiness (1st referral) M. Sucayan
Mary Ann Jiz
21
each step
4. Referral Comm. On Land Use a 10 day
Plan, Housing for committee report notice is
(a public hearing may be done) provided
before the
conduct of a
public
hearing
5. Rendition of Comm. Report 1 session
day
6. Final reading of resolution for 1 session
approval day
7. Preparation of final approved & 1 working
signed copy of the resolution day
8. Release upon signing in client's 10 minutes SB Secretariat
logbook
Maximum Processing Time:
Service: Resolution for Preliminary Approval and Locational

Clearance for Complex Subdivision
Client: Landowners or his authorized representative
Brief Description of Service: A complex subdivision project may be contemplated and
applied for by a land owner. Before such project be
commenced, preliminary approval and locational clearance
shall be approved by the local sangguniang bayan after
compliance with the regulation set by the municipality and other
national government agencies

each step
to the SB)
22
each step
2. Initial Evaluation as to Completely filled up and 15 minutes any member of the
completeness of required notarized application SB secretariat
documents form,Site Dev't. Plan,
Vicinity Map, Survey Plan
of Lots, Certified True
Copy of Title and Tax
Dec. (Deed of
Sale/MOA/SPA) if
applicant is not the
registered owner in the
land title), clearance for
conversion of property(if
from agriculture to
residential). Zoning
Certificate, DAR
clearance if the TCT is an
Emancipation Patent.
Sworn Statement as to
nature, number & Income
level of benefeciaries,
Sworn Statement as to
maximum
Mary Ann Jiz
4. Referral Comm. On Land a 10 day
Use Plan, Housing for notice is
committee report (a public provided
hearing may be done) before the
conduct of a
public
hearing
day
6. Final reading of resolution 1 session
for approval day
7. Preparation of final 1 working
approved & signed copy of the day
resolution
8. Release upon signing in 10 minutes SB Secretariat
client's logbook
23
Service: Resolution for Alteration of Complex Subdivision
Client: Landowners or his authorized representative
Brief Description of Service: Whenever a complex subdivision shall have been approved
by the Sangguniang Bayan and there is/are subsequent
change, a request for the alteration of such approved
complex subdivision shall pass thru and approved by the
Sangguniang Bayan.

each step
to the SB)
2. Initial Evaluation as to Completely filled up 15 minutes Any member of the
completeness of required and notarized SB secretariat
documents application form,Site
Dev't. Plan, Vicinity
Map, Survey Plan of
Lots, Certified True
Copy of Title and Tax
Dec. (Deed of
Sale/MOA/SPA) if
applicant is not the
registered owner in
the land title),
clearance for
conversion of property
(if from agriculture to
residential), Zoning
Certificate, DAR
Clearance if the TCT
is anEmancipation
Patent, Sworn
Statement as to
nature, number &
income level of
beneficiaries, Sworn
Statement as to
maximum.

Mary Ann Jiz
4. Referral Comm. On Land Use a 10 day
Plan, Housing for committee report notice is
24
each step
(a public hearing may be done) provided
before the
conduct of a
public
hearing
day
6. Final reading of resolution for 1 session

approval day
7. Preparation of final approved & 1 working

signed copy of the resolution day
8. Release upon signing in client's 10 minutes SB Secretariat

logbook
Service: Resolution for Final Approval for Complex Subdivision
Client: Land owners or his duly authorized representatives
Brief Description of Service: After preliminary approval and locational clearance for complex
subdivision shall have been approved and completion of the
regulatory requirements of the local and national government,
including the ECC, a final approval be issued by the
Sangguniang Bayan before the commencement of said project

each step
1. Inquiry as to the Letter request citing 15 minutes Eva G. Tabanda
requirements intention MGDH I - SB
Secretary
25
each step
2. Initial evaluation as to Completely filled up and
completeness of required notarized application SB
documents form, Topographic Secretariat
Mapmof Site,Subd. Dev't.
Plan, Engineering
Plans/Construction
Design, Drainage and
Sewerage System, Water
System Lay out & Details,
Site Grading Plan,
Certified True Copy of
ECC from DENR, Project
Study/Description(for area
more then 1 has.), Plans
Specification, Bill of
Materials and Cost of
Estimates, Permit to drill
for National Water
Resources Board, Traffic
Impact Assessment for
project 30 has. and above
3. Referral Comm. On Rules, 1 session Hon. SB Member
Ordinances & Legal Matters for day Jose Romi S.
the inclusion in the Order of Marañon
Bussiness (1st referral)
4. Referral Comm. On Land A 10 day
Use Plan, Housing for notice is
committee report (a public provided
hearing may be done) before the
conduct of a
public
hearing
day
6. Final reading of resolution 1 session
for approval day
7. Preparation of final 1 working
approved & signed copy of the day
resolution
8. Release upon signing in 10 minutes SB Secretariat
client's logbook
26
Service: Accreditation of CSOs and PSOs
Client: People's Organization & NGOs thru their authorized

representatives
Brief Description of Accreditation of people's organizations, NGOs and private

Service: sectors is needed before they can be directly involved in the
different plans, programs, projects or activities of the LGU as
partners in the pursuit of local autonomy
Steps to follow to avail of Documents to be presented and Estimated Person to

the service corresponding fees processing approach
time for for each
each step step
1. Inquiry as to the Application letter 15 minutes Staff
requirements (unless there is
a call for accreditation by the
SB where notice is given)
2. Submission of a. duly accomplished application Staff

requirements form
b. board resolution signifying
intention for Accreditation
c. Certification of registration from
gov't. agencies (SEC, CDA,
DOLE, DSWD)
d. List of current officers
e. Annual accomplishment report
for the immediate preceding year
f. Financial statement of the
immediate preceding year
3. Referral Comm. On Rules, 1 session Hon. SB

Ordinances & Legal Matters day Member
for the inclusion in the Order Jose Romi
of Bussiness (1st referral) S.
Marañon
4. Referral Comm. On Land A 10 day

Use Plan, Housing for notice is Hon. Rene
committee report (a public provided H.
hearing may be done) before the Arguelles
conduct of
a public
hearing
5. Rendition of Comm. Report 1 session Hon. Rene

day H.
Arguelles
6. Final reading of resolution 1 session Hon. Rene

for approval day H.
Arguelles
27
Steps to follow to avail of Documents to be presented and Estimated Person to
the service corresponding fees processing approach
time for for each
each step step
7. Preparation of final 1 working SB
approved & signed copy of day Secretary
the resolution & Hon.
Marañon
8. Release upon signing in 10 minutes SB
client's logbook Secretariat
28
Office: Bureau of Fire Protection, Leganes, Iloilo
Function: To prevent and suppress destructuive fires, enforce fire related
laws and provide emergency medical and rescue services.
Contact Information:
Service: Fire safety evaluation certificate (FSEC) for construction of new
building/repair/renovation/modification/alteration/additional/change
of occupancy of building structures or facilities or portion thereof
Client: Any person or entity (private individual, investor, businessman)
Brief Description of A prerequisite in acquiring a building permit and is in accordance
Service: with P.D. 1185 (Fire Code of the Philippines).
Steps to follow to avail of Documents to be Estimated Person to approach

the service presented and processing for each step
each step
1.Secure FSEC application 5 mins.
form with the list of
requirements
2. Submit duly accomplished a. Endorsement from the 10 mins.
application form with building official
complete requirements for b. Photocopy of OR for
assessment building permit (Fee: One-
tenth (1/10) of one
percentum (0.1%) of
verified estimated cost of
construction, alteration or
modification of buildings,
structures or facilities but
not to exceed fifty
thousand pesos (P FO1 Jemarie P.
50,000.00)) Caballero
c. Three (3) sets of building FO1 Eden B.
plans and specifications Labrador
d. One (1) set of bill of
materials and cost
estimates
e. Three (3) sets of
detailed fire safety plans
and specification or fire
and life safety assessment
report-1 (FALAR-1) for
occupancy of at least 50
persons
3. Staff will record FSEC in 3 mins.
log book
4. Get claim stub 5 mins.
5. Wait for BFP to evaluate 2 working FO2 Dexter S.

building plans and days, 7 hrs. Montero
accomplish fire safety FO2 Dennis M.
cheklist for fire safety Borromeo
29
each step
inspection
6. Claim original copy of Claim stub 5 mins. FO1 Jemarie P.

FSEC with accomplished Caballero
fire safety checklist and sign FO1 Eden B.
client log book Labrador
Maximum Processing 5 working days

Time:
Note: In case of non-compliance of the requirements, notice to comply/correct violation is sent to

the applicant. The applicant is given five (5) days grace period to comply, reinspection will be
done thereafter. Penalty shall be imposed on persistent violators. For schedule of fines, please
refer to fire code.
Service: Fire safety inspection certificate (FSIC) for occupancy/business

permit
Client: All business owners/building owners (except single family
dwellings)/investors
Brief Description of This service ensures that a building/establishment has complied
Service: with the recommendations/requirements of P.D. 1185 (Fire Code
of the Philippines) and is a prerequisite in securing a business
permit.

each step
1. Secure FSIC application 5 mins.
form with the list of
requirements
2. Submit duly a. Endorsement from the 10 mins.
accomplished application building official/business
form with complete permit licensing
requirements for b. Photocopy of building
assessment permit and official receipt
for occupancy
permit/business permit
fee/business permit
assessment/tax bill for
business permit as the
case maybe
c. Copy of fire insurance FO1 Jemarie P.
policy (if any) Caballero
d. Copy of latest fire safety FO1 Eden B.
inspection certificate Labrador
immediately preceding the
30
each step
application (if any)
e. Three (3) sets of fire and
life safety assessment
report-2 (FALAR-2) for
occupancy permit/FALAR-
3 for business permit for
persons/FALAR-1for
persons
3. Staff will record FSEC in 3 mins.
log book
4. Get claim stub 5 mins.
5. BFP conducts fire safety 3 working FO2 Dexter S.

inspection days, 7 hrs. Montero
FO2 Dennis M.
Borromeo
6. Claim original copy of fire Claim stub 5 mins. FO1 Jemarie P.
safety inspection Caballero
certificate/notice to FO1 Eden B.
comply/notice to correct Labrador
violation as the case maybe
and sign client log book

Time:
Note: Fees are computed as ten percent (10%) of all fees charged by the LGU in granting
pertinent permit or license
31
Office: Leganes Municipal Police Station
Function: The Philippine National Police is mandated for the maintenance
of peace and order, ensure public safety and security with the
active support of the community.
Contact Information: (033) 333-01-04; 0919-4479955
Service: Filing of personal complaints
Brief Description of Service: Filing of complaints is necessary for the purpose of establishing
facts and events for legal action by the client.
Steps to follow to avail of the Documents to be Estimated Person to approach

service presented and processing for each step
corresponding fees time for each
step
1. Sign client log book 3 mins. PO1 Pinky Gustilo
2. Go to the Duty Desk Officer Provide proof of 5 mins.

identity and facts of
the complaint
3. Go to the Investigation 8 hrs. Duty Investigators:

Section for the preparation and Team "A"
encoding of sworn statement SPO3 Ramil B.
of complainant and other Jacaba
witnesses Team "B"
PO3 Mars C. Heso
Team "C"
PO3 Antonio R.
4. Proceed to Provincial Sworn statements of Pangue
Prosecutor's Office for the complainant and
notarization of the sworn other witnesses
statement (notarization fee is
assigned by the Provincial
Prosecutor's Office)
5. Submit notarized statement a. Notarized sworn 15 mins.

to Investigation Section and statement
other required documents b. Medico-legal
report
c. Certificate to File
Action in Court (for
those cases under
the jurisdiction of the
Lupong
Tagapamayapa that
failed to arrive to an
amicable settlement)
d. Other documents
as required
32
step
6. Endorsment to the 1 working day PCI Rogelio N.
Provincial Prosecutor's Office Ortigas
by the Chief of Chief of Police
Police/Investigator
Note: Filing fee is required as determined by the court. Complainant must observe proper dress
code designated by the Regional Trial Court. Firearms and other bladed weapons are prohibited
in the RTC.
Service: Issuance of certification of police blotter report

Brief Description of Service: The police blotter report is issued for legal purposes, insurance
claims, and other related matters.

step
1. Sign client log book Proof of identity or 3 mins. PO1 Pinky Gustilo
any valid ID, and
community tax
certificate (cedula)
2. Go to the Municipal Order of payment 5 mins. Noemi H. Golen
Treasurer's Office for the Fee: P 60.00 Revenue Collection Clerk I
payment of fees Mark Jun J. Ampig
3. Go to administrative section OR 15 mins. SPO3 Ramil B.
for records/blotter check Jacaba
PO3 Antonio R.
Pangue
4. Wait for the encoding of 15 mins. PO3 Mars C. Heso
police report
5. Signing of certification by 5 mins. PCI Rogelio N.
the Chief of Police Ortigas
Chief of Police
6. Get police blotter report and 1 min. PO1 Pinky Gustilo
signing of client log book
Maximum Processing Time: 1 hr.
33
Service: Issuance of police clearance
Brief Description of Police clearance id needed for application for business,
Service: employment and other related purposes necessary for the client

step
1. Sign client log book 3 mins. PO1 Pinky Gustilo
2. Payment of fees Fees: 3 mins. Mark Jun J. Ampig
Local = P Administrative Aide I
95.00
Foreign = P
170.00 Noemi H. Golen
Revenue Collection Clerk I
3. Go to the Duty Desk Clearance for PO1 Mary Jean C.

Officer to submit employment: Song
requirements a. Receipt of payment
for police clearance
(local/abroad) from
the Municipal
Treasurer's Office
b. Barangay
clearance
c. Residence
certificate
d. One (1) copy 2x2
ID picture
Clearance for
business
registration/permit:
a. Barangay
clearance
b. Residence
certificate
4. Go to the Investigation 10 mins. Duty Investigators:

Section and wait for Team "A"
verification and encoding SPO3 Ramil B. Jacaba
Team "B"
PO3 Mars C. Heso
Team "C"
PO3 Antonio R.
Pangue
5. Signing of police 5 mins. SPO4 Reynaldo

clearance Jalandoni
Deputy COP
PCI Rogelio N. Ortigas
Chief of Police
34
step
6. Get police clearance and 1 min. PO1 Pinky Gustilo
sign client logbook

Time:
35
Office: Zoning
Function: Acts on all zoning applications/clearance/certifications within
the jurisdiction of the municipality.
Service: Issuance of locational clearance
Client: Land owners within the municipality
Brief Description of Service: Issuance of locational clearance for projects conforming with
zoning regulations

step
1. Secure application form 5 mins.
2. Submit application form Residential: 30 mins.
(notarized) with other required a. Transfer Certificate
documents for review and get of Title (TCT)/if the
order of payment applicant is not the lot
owner, authority to
allow the use of the lot
from the owner is
needed/authority to
construct from the
developer in the
absence of TCT is
required
b. Vicinity map/site
development plan
c. Bill of materials and
cost estimates
d. Barangay clearance
e. Land tax clearance
Commercial:
a. Same requirements
of residential (a to e)
b. Additional condition
Rexter S. Jaleco
Industrial/Agro- Zoning Officer
industrial:
a. Same requirements
of residential (a to e)
b. Additional condition
c. Description of the
industry
Indigenous:
a. Title/if the applicant
is not the lot owner,
authority to allow the
use of the lot from the
owner is needed
36
step
b. Picture (house)
c. Electrical plan
d. Barangay
certification classifying
indigenous
construction/materials
e. Processing authority
if needed
3. Pay the required fees at the Order of payment 3 mins.
Municipal Treasurer's Office
Residential:
Fee: P 100,000.00 and
below = P 200.00; over
P 100,000.00 to P
200,000.00 = P 400.00;
over P 200,000.00 = P
500.00 + 1/10 of 1% in
excess of P 200,000.00
(based on the bill of
materials and cost
estimates)
Ninfa G. Guay
Commercial: Revenue Collection
Officer II
Fee: Below P
2,000,000.00 = P
2,000.00; over P
2,000,000.00 = P
2,000.00 + 1/10 of 1%
in excess of P
2,000,000.00
Industrial/Agro-
industrial: Noemi H. Golen
Fee: Below P Revenue Collection
100,000.00 = P Clerk I
1,000.00; over P
100,000.00 to P
500,000.00 = P
1,500.00; over P
500,000.00 to P
1,000,000.00 = P
2,000.00; over P
1,000,000.00 to P
2,000,000.00 = P
3,000.00; over P
2,000,000.00 = P
5,000.00 + 1/10 of 1%
of cost in excess of P
2,000,000.00
37
step
Indigenous:
Fee: P 100.00
Note: Fees are based

on the bill of materials
and cost of estimates
submitted
4. Go back to the Zoning Officer OR 5 mins. Rexter S. Jaleco
and present official reciept Zoning Officer
5. Zoning officer recommends Locational clearance 1 working day Atty. Adolfo E.
the decision to the Office of the form Jaen
Municipal Mayor for approval Municipal Mayor
6. Get locational clearance duly 5 mins. Rexter S. Jaleco

signed by the Municipal Mayor Zoning Officer
at the Zoning Office and sign
client log book
Maximum Processing Time: 2 working days
Service: Issuance of zoning certification

Client: Land owners within the municipality
Brief Description of Service: Issuance of zoning certification based on the approved
Comprehensive Land Use Plan (CLUP) of the municipality

each step
1. Submit documents/requirements a. Photocopy of TCT 15 mins. Rexter S. Jaleco
for review and get order of payment (Title)
b. Vicinity map/site Zoning Officer
development plan
c. Land tax clearance
d. Land tax declaration
2. Pay the required fees at the Order of payment 3 mins. Ninfa G. Guay
Municipal Treasurer's Office Revenue Collection
Officer II
Fee: P 100.00 Noemi H. Golen
Revenue Collection
Clerk I
3. Proceed to Zoning Officer for Official reciept 15 mins. Rexter S. Jaleco

issuance of certification Zoning Officer
38
each step
4. Zoning Officer recommends the Zoning certificate 1 working Atty. Adolfo E.
certification to the Office of the day Jaen
Municipal Mayor Municipal Mayor
5. Get the zoning certification duly 5 mins. Rexter S. Jaleco

signed by the Municipal Mayor at the Zoning Officer
Zoning Office and sign client log
book
Service: Zoning application for new/renewal of business permit

Client: Businesses within the municipality
Brief Description of Service: Approves new/renewal application of business permits
based on the apporved land use plan of the municipality

each step
1. Present business permit form a. Business permit form 5 mins. Rexter S. Jaleco
with corresponding official reciept b. OR Zoning Officer
for approval Fee: P 100.00
39
Office: Municipal Civil Registry
Function: Civil registration is the continuous, permanent and compulsory
recording of vital events and their characteristics inaccordance
with the legal requirements in each country. The civil registry
function is defined in the Civil Registry Law (R.A. 3753), which
mandates the registration in appropriate civil registry books of
all facts and acts concerning the civil status of persons from
birth to death incluing the changes taking place therein.
Service: Issuance of certified/transcription copy of birth, marriage
and death certificate
Client: Registrant of legal age and/or immediate families of registered

persons
Brief Description of Service: Civil registry documents such as birth, marriage and death
certificates maybe availed by serving a certified transcript from
the Municipal Civil Registry Office

step
1. Provide data for verification 10 mins. Neil G. Octaviano
of the availability of records of Administrative Aide I
the civil registry document and Marilou T. Seposo
if record is available, wait for Administrative Assistant II
the preparation.
2. Get the requested document 1 min. Illuminada P. Libona

MGDH I – MCR
3. Proceed to the Municipal Requested civil 3 mins. Mark Jun J. Ampig

Treasurer's Office for payment registry form
of required fees Fee: P 80.00 Administrative Aide I
4. Return to Municipal Civil OR 2 mins. Illuminada P. Libona

Registry Office for documents MGDH I - MCR
to be signed by MCR or her Marilou T. Seposo
authorized representative Administrative Assistant II
5. Get approved copy of 2 mins. Illuminada P. Libona

document and sign client log MGDH I - MCR
book
40
Service: Registration of birth
Client: Registrant of legal age, attendant at birth, immediate family of
registrable person
Brief Description of Service: The registration of birth is used for the declaration of facts and
circumstances surrounding the birth of a person.

step
1. Provide data information 2 mins.
about the registrable person Neil G. Octaviano
2. Preparation of the document 2 mins. Administrative Aide I
3. Releasing of document to 1 min.
client for him/her to process for
signature of different
signatories Marilou T. Seposo
4. After document was properly 1 min. Administrative Assistant II
signed, return to MCR for
review
5. Get approved copy of the 1 min. Illuminada P. Libona
document MGDH I - MCR
6. Sign client log book
Service: Registration of marriage
Client: Married couple or immediate families of married couple
Brief Description of Service: Used to record information pertaining to the marriage of the
contracting parties. It contains information regarding the groom
and the bride.

step
1. Submit documents for a. Municipal form no. 5 mins. Neil G. Octaviano
review 97 (certificate of Administrative Aide I
marriage) Marilou T. Seposo
b. OR of marriage Administrative Assistant II
registration Illuminada P. Libona
MGDH I – MCR
2. Get approved civil registry 2 mins. Illuminada P. Libona

document MGDH I - MCR
41
step
3. Sign client log book 2 mins. Neil G. Octaviano
Marilou T. Seposo
Administrative Assistant II
Illuminada P. Libona
MGDH I - MCR
Service: Registration of death

Client: Immediate family of the deceased person
Brief Description of Service: Used to record thevital information on the identity of the
deceased

step
1. Provide data information 3 mins. Neil G. Octaviano
about the deceased person. Administrative Aide I
Wait for the preparation of the Marilou T. Seposo
document Administrative
Assistant II
2. Get prepared document Municipal form 103 1 min. Illuminada P.
Libona
MGDH I - MCR
3. Complete all signatories Municipal form 103
4. Proceed to the Municipal Municipal form 103 5 mins. Mark Jun J. Ampig
Treasurer's Office for payment Fee: Burial permit = P Administrative Aide I
of fees 100.00
5. Return to MCR for OR 5 mins. Illuminada P.
verification and registration of Libona
death MGDH I - MCR
Marilou T. Seposo
Administrative
Assistant II
Illuminada P.
Libona
MGDH I - MCR
42
Service: Application of delayed registration of birth, marriage and
death
Client: Registrant of legal age, immediate families, married couple
Brief Description of Service: Birth, marriage or death filed following the lapse of the
prescribed period of 30 calendar days for the date of the
occurrence of th event are considered delayed registration
(reglamentary period for registration of marriage: with license -
15 daysit should be submitted; without license - 30 days it
should be submitted; or otherwise it shall be registered late).

step
Birth
1. Provide data about the a. NSO negative 5 mins.
registrable person. Wait for the result (SECPA) Neil G. Octaviano
preparation of the document b. Baptismal Administrative Aide I
certificate/voter's
registration record
c. Affidavit of two
disinterested
persons Marilou T. Seposo
d. Residence Administrative Assistant II
certificate of
informant
2. Proceed to the Municipal Municipal form no. 5 mins. Mark Jun J. Ampig
Treasurer's Office for payment 102 (certificate of Administrative Aide I
of prescribed fee live birth)
3. Return to MCR on the tenth a. Municipal form no. 5 mins.
working day from the day the 102 Illuminada P. Libona
document was prepared and b. OR MGDH I - MCR
wait for the registered
document
4. Release of document and 2 mins. Neil G. Octaviano
signing of client log book Administrative Aide I
Marilou T. Seposo
MGDH I - MCR
Marriage
1. Provide data about the a. NSO negative 5 mins.
registrable person. Wait for the result Neil G. Octaviano
preparation of the document b. Copy of marriage Administrative Aide I
contract
c. Affidavit of
husband and wife
43
step
d. Affidavit of
witnesses during
marriage Marilou T. Seposo
e. Affidavit of Administrative Assistant II
solemnizing officer
2. Proceed to the Municipal Municipal form no. 5 mins. Mark Jun J. Ampig
Treasurer's Office for payment 97 (marriage Administrative Aide I
of prescribed fee certificate)
3. Return to MCR for a. Municipal form no. 5 mins. Illuminada P. Libona
registration of document 97
b. OR MGDH I - MCR
4. Release of document and 2 mins. Neil G. Octaviano
signing of client log book Administrative Aide I
Marilou T. Seposo
MGDH I - MCR
Death
1. Provide data of the a. Burial receipts 5 mins. Neil G. Octaviano
deceased person. Wait for the b. Residence Administrative Aide I
preparation of the document certificate
c. Affidavit of two
disinterested
persons
d. Pictures (evidence
of burial) Marilou T. Seposo
e.Municipal form no. Administrative Assistant II
103 (certificate of
death)
2. Proceed to Municipal Fee: Late 3 mins. Mark Jun J. Ampig
Treasurer's Office for order of registration fee = P Administrative Aide I
payment 80.00, affidavit fee = Noemi H. Golen
P 50.00 Revenue Collection Clerk I
3. Get registered copy of the OR 2 min. Illuminada P. Libona
death certificate from the MCR MGDH I - MCR
Marilou T. Seposo
MGDH I - MCR
44
Service: Application of marriage license
Client: Marrying couple
Brief Description of Service: An application in writing setting forth if each of the contracting
party has the necessary qualifications for contracting marriage
and that writing is subscribed and sworn before any public
official authorized to administer oaths or before the local civil
registrar who shall issue the proper license (Article 59 of the
Family Code of the Philippines).

step
1. Secure marriage application a. Photocopy of birth 5 mins.
form and data of certificate of couple
applicants/couples b. Parental consent
for applicants 18-20
yo. Neil G. Octaviano
c. Parental advice for Administrative Aide I
applicant 21-24
years old
d. Premarriage
counseling certificate
from PMC Team
e. Certificate of legal
capacity to contract
marriage for
foreigners Marilou T. Seposo
f. Death certificate of Administrative Assistant II
deceased spouse,
decree of divorce or
annulment for
previously married
applicants
2. Pay the necessary fee at the Municipal form no. 5 mins.
Municipal Treasurer's Office 97 (certificate of
marriage)
Fee:
a. Both
applicants are
residents of the
municipality = P
110.00 Mark Jun J. Ampig
b. One of the Administrative Aide I
applicants is a non-
resident = P 130.00
c. One of the
applicants is a
foreigner = P 430.00
3. Return to MCR on the a. Municipal form no. 3 mins. Illuminada P. Libona
eleventh day from the date of 97
45
step
preparation of application of b. OR MGDH I - MCR
marriage license and get
approved application form
Marilou T. Seposo
MGDH I - MCR
Service: Change of firstname and correction of clerical or

typographical error under R.A. 9048
Client: Registrant or his/her immediate family
Brief Description of Service: Republic Act 9048 authorize the City/Municipal Civil Registrar
to correct clerical or typographical errors in an entry and
change of first name or nickname of registrant.

step
1. Client must present the NSO a. NSO-SECPA 10 mins. Illuminada P. Libona
security paper and inform the Change of first
problem in his/her registry name:
record. Fill up the petition form Clearance from:
and submit the documents a. Employer, if
required by the MCR to employed
support for such petition b. NBI clearance
c. Police clearance
d. Other such
clearances as
maybe required by
concerned MCR
Fee: P 3,000.00
Clerical or
typographical error
(not less than 2
public or private
documents)
a. Baptismal
certificate
b. Voter's affidavit
c. GSIS record
46
step
d. SSS record
e. School record MGDH I - MCR
f. Driver's license
g. Civil registry
records of
ascendants
h. NBI clearance
i. Police clearance
j. Others
Fee: P 1,000.00
Certificate of
marriage
a. NSO security
paper
b. Baptismal
certificate
c. Birth certificate of
at least 2 siblings
d. School diploma
e. Police clearance
f. Others
Certificate of death
a. NSO security
paper
b. Baptismal
certificate
c. Others
2. Pay the necessary fee at the Order of payment 5 mins. Mark Jun J. Ampig
Municipal Treasurer's Office Administrative Aide I
3. Return to MCR and submit Original and
proof of payment photocopy of OR
4. For change of first Certificate of posting
name/nickname, go back to (petition must be
MCR after 2 weeks to present published via local
certificate of posting newspaper of
general circulation
for 2 consecutive
weeks
5. Wait for at least two months At least 2
for the result of petition if it is months
affirmed or impugned by NSO
before returning to MCR.
6. If affirmed, secure the a. NSO application 10 mins.
necessary documents for form
annotated security paper b. Certificate of
finality Illuminada P. Libona
47
step
c. Certified MCR and MGDH I - MCR
CRG affirmed
petition
d. Original
(unannotated)
certificate of live birth
e. Annotated
certificate of live birth
(copy for OCRG)
f. Postal money
order (P 140.00)
payable to the NSO
7. Submission of annotated
documents to NSO Manila
8. Wait for at least two months at least 2
and return to MCR for NSO- months
SECPA with annotation.
Marilou T. Seposo
MGDH I - MCR
Maximum Processing Time: 4 months, 28 minutes
Service: Petition for legitimation of natural child

Client: Parents of child
Brief Description of Service: Legitimation is a remedy by which those who were born out of
wedlock to be considered legitimate. Only children conceived
and born outside of wedlock of parents who at the time of
conception of the former, were not disqualified by an
impediment to marry each other, may be legitimated.
Legitimation of children by subsequent marriage of parents
shall be recorded in the MCR where the birth is recorded.

step
1. Submit accomplished data a. Joint affidavit of 10 mins.
form and document for review legitimation of
as to completeness and parents Neil G. Octaviano
authenticity b. NSO-SECPA of
live birth
48
step
c. Marriage
certificate of parents
d. Affidavit of Administrative Aide I
paternity if child is
not acknowledged
e. CENOMAR
(certificate of no
marriage)
2. Pay the required fee at the Fee: P 80.00, Mark Jun J. Ampig
MTO affidavit fee = P Administrative Aide I
50.00
3. Wait for the processing of at least 10
the annotated registry working days
document Neil G. Octaviano
4. Submit document to the at least 2 Administrative Aide I
NSO for endorsement and months
request for NSO-SECPA
5. Return to MCR for release of 2 mins. Neil G. Octaviano
NSO SECPA and sign client Administrative Aide I
log book Marilou T. Seposo
MGDH I - MCR
Maximum Processing Time: 2 months, 10 days, 20 mins.
Service: Preparation of annotated birth certificate of an illegitimate

child to use the surname of the father
Client: Parents of registered or registrable child
Brief Description of Service: The MCR processes petition of an illegitimate child to use the
surname of the father.

step
1. Submit documents for a. NSO-SECPA of 5 mins.
review live birth Neil G. Octaviano
b. Affidavit to use the Administrative Aide I
surnamae of the
father (subscribed by
the MCR, legal
officer or notary
public)
2. Pay the required fee Order of payment 5 mins. Mark Jun J. Ampig
Fee: Affidavit fee = P Administrative Aide I
49
step
50.00
3. Return to MCR for the OR 10 mins. Neil G. Octaviano
preparation of the annotated Administrative Aide I
registry document
4. MCR will submit the 1 month Neil G. Octaviano
document to NSO-National Administrative Aide I
Office for SECPA
5. Return to the MCR and get OR 1 working day Illuminada P. Libona
the annotated civil registry MGDH I - MCR
document
4. Submit document to the at least 2
MGDH I - MCR
Maximum Processing Time: 3 months, 8 hrs., 17 mins.
Service: Endorsement of registry records to NSO MANILA

Client: Registrant or immediate family
Brief Description of Service: There are instances when the NSO does not have available
records requested by the client, as a remedy clients must return
to MCR to check the availability of hus/her records. If a
document is available, the MCR submits the civil registry
document to the Office of the Civil Registrar General (OCRG).

step
1. Submit documents for NSO-SECPA with 2 mins. Neil G. Octaviano
endorsement negative result Administrative Aide I
issued within the
past six months
2. Pay the required fee at the Order of payment 5 mins. Mark Jun J. Ampig
MTO Fee: P 80.00 Administrative Aide I
3. Return to the MCR and get OR 10 mins. Illuminada P. Libona
the civil registry document MGDH I - MCR
50
step
MGDH I - MCR
Maximum Processing Time: 2 months, 18 mins.
Service: Registration and annotation of court decisions and legal

instruments
Client: Registrant or his/her parents
Brief Description of Service: Court decision concerning the status of person must be
registered in the MCR where the court is functioning within 10
days after the court decree/order has become final and
executory.
Court decisions that must be registered are the following:

- Decree of adoption
- Decree of nullity of marriage/declaration of nullity of marriage
- Decree of legal separation
- Court decisions/orders to correct, change, cancel or delete
entries in any certificate of birth, marriage or death
- Registration or voluntary renunciation of citizenship
- Court decisions recognizing/acknowledging natural children or
impugning/denying such recognition/acknowledgement
- Judicial determination of maternity affiliation
- Aliases
Legal instruments that have to be registered:

- Affidavit of reappearance
- Marriage settlement
- Admission of paternity and acknowledgement, legitimation,
voluntary emancipation of minor, parental authorization or
ratification for artificial insemination
- Acknowledgement
- Acquisition of citizenship
- Option to choose Philippine citizenship
- Partition and distribution of properties of spouses and delivery
of the children's legitimate
- Waiver of rights interest of absolute community
51
step
1. Submit documents for a. Certified true copy 5 mins.
review and get order of of the decision and
payment certificate of finality Illuminada P. Libona
b. NSO-SECPA of MGDH I - MCR
the affected registry
document
2. Pay the required fee at the Order of payment 5 mins. Mark Jun J. Ampig
MTO Fee: Certification fee Administrative Aide I
= P 50.00, certified
copy = P 80.00
3. Annotation of NSO SECPA OR 2 mins. Neil G. Octaviano
of court decision Administrative Aide I
MGDH I - MCR
Maximum Processing Time: 2 months, 20 mins.
Service: Issuance of supplemental report

Client: Registrant of legal age or his/her parents
Brief Description of Service: A supplemental report for birth, death and marriage may be
filed to supply information inadvertently omitted when the
document was registered. Every supplemental report shall
contain the following items except in the certificate of marriage
wherein items f and g are not applicable.
a. Province
b. City/Municipality
c. Registry no.
d. Information inadvertently omitted in the original registration
e. Name of child or deceased
f. Informant
g. Prepared by
h. Received at the MCR
52
step
1. Submit documents for Submit applicable 15 mins.
review and get order of documents in
payment triplicate together
with the original
a. NSO-SECPA of
registered civil
registry documents
b. Supplemental
affidavit executed by
the document owner
of legal age or by the
parents Illuminada P. Libona
c. Baptismal/voter's MGDH I - MCR
registration record
for birth certificate
d. Death certificate
(church certification)
e. Joint affidavit of
two disinterested
persons
f. Marriage certificate
(affidavit of husband
and wife)
2. Pay required fees Order of payment 5 mins. Mark Jun J. Ampig
Fee: P 80.00, Administrative Aide I
Affidavit = P 50.00
3. Return to MCR to get OR 20 mins. Neil G. Octaviano
registry documents Administrative Aide I
MGDH I - MCR
Maximum Processing Time: 2 months, 1 hr.
53
Service: Registration of foundling/abandoned children
Client:
Brief Description of Service: Foundling is a deserted or abandoned infant or child without
known parents, guardians or relatives, found by another person
or a child in an orphanage or similar institutions without facts of
birth and parentage

step
1. Submit documents for a. Certification 10 mins.
review and registration and get issued by the
order of payment concerned barangay
captain and police
blotter/report Illuminada P. Libona
b. Affidavit of the MGDH I - MCR
finder
2. Pay the required fee Order of payment 5 mins. Mark Jun J. Ampig
Fee: P 80.00 Administrative Aide I
3. Return to MCR and get OR 2 mins. Neil G. Octaviano
registered document Administrative Aide I
Marilou T. Seposo
MGDH I - MCR
54
Office: Municipal Engineer's Office
Function: 1. Initiate, review and recommend changes in policies and
objectives, plans and programs, techniques, procedures and
practice in infrastructure development and public works in
general;
2. Administer, coordinate, supervise, and control construction,
maintenance, improvement, and repair of roads, bridges, and
other engineering and public works projects of LGU
concerned;
3.Provide engineering services to the LGU concerned,
including investigation and survey, engineering designs, and
feasibility studies, and projects management;
4. Responsible for the approval/issuing of building permits.
Service: Issuance of building permit/electrical permit/fencing
permit
Brief Description of Service: 1. A building permit is required prior to construction, erection,
alteration, major repair, or renovation or conversion of any
building/structure owned by government or private entities.
The permit becomes null and void if work does not commence
within 1 year from the date of such permit, or if the building or
work is suspended or abandoned at any time after it has been
commenced for a period of 120 days.
2. An electrical permit is required before putting up new or
additional, or alteration of electrical installations involving at
least 20 outlets or a capacity of 4 Kw. For new buildings, this
forms part of the requirements for a building permit application.
3. A fencing permit is secured prior to actual construction of a

fence.

service presented and processing approach for each
step
1. Inquire about requirements 3 mins. Ana Maria A.
Herradura
2. Submit requirements a. Barangay 15 mins. Harold M. Hopilos

clearance
b. Lot plan, title Architect I
c. Tax declaration Teodoro B. Seposo
d. Five (5) sets of Draftsman III
plans, specifications Ana Maria A.
and estimates Heradura
e. ECC if commercial Administrative Aide
f. Structural analysis I Ninford H.
if two storey up Raymundo
MGDH 1 - Municipal
g. Locational Engineer
clearance
55
step
3. Get order of payment 1 hr. Harold M. Hopilos
Architect I
Teodoro B. Seposo
Draftsman III
4. Pay required fee at the Order of payment 3 mins. Mark Jun J. Ampig
Municipal Treasurer's Office Fees are based on Administrative Aide
the National Building I
Code
3. Endorse to the Fire OR 2 mins. Fire Department
Department for evaluation
4. Fire Department conducts 1 working day
evaluation
7. Return to Municipal Fire safety certificate 5 mins. Ninford H.
Engineer's Office and get and OR Raymundo
building/electrical permit MGDH I - Municipal
Engineer
Service: Issuance of an occupancy permit

Brief Description of Service: An occupancy permit is required before any building or
structure is used or occupied. It is usually secured after the
completion of a structure. It is also required if there is any
change in the existing use or occupancy classification of a
building, structure or any portion thereof.

step
1. Inquire about requirements 3 mins. Ana Maria A.
Herradura
2. Submit requirements a. Picture of 3 mins. Ana Maria A.
structure/ building Herradura
b. Construction log Administrative Aide I
book
c. Building plan Harold M. Hopilos
d. Certificate of Architect I
completion Teodoro B. Seposo
Draftsman III
3. Schedule for inspection 2 mins. Harold M. Hopilos
Architect I
Teodoro B. Seposo
Draftsman III
56
step
4. Conduct the inspection; 4 hrs. Harold M. Hopilos
Architect I
Teodoro B. Seposo
Draftsman III
5. Pay the required fees at the Order of payment 3 mins. Mark Jun J. Ampig
Municipal Treasurer's Office Fees are based on Administrative Aide 1
the National Building
Code
6. Endorse to Fire Department Please refer to BFP service procedure
for evaluation
7. Return to Municipal Fire safety certificate 5 mins. Ninford H.
Engineer's Office and get Raymundo
approved occupancy permit MGDH I - Municipal
Engineer
8. Release documents after Ana Maria A.
signing client log book Herradura
57
Office: Municipal Treasurer's Office
Function: Inspect business establishments; collect and issue official
receipt for taxes, fees and charges; and, maintain and update
the tax information system of the LGU.
Contact Information: 329-66-22
Service: DOLE inspection fee
Client: Taxpayer
Brief Description of Service: DOLE inspection fee is a national imposition of tax. Taxes
collected are treated as trust fund and is remitted to the agency
concerned.

step
1. Give pertinent information to DOLE inspection 3 mins.
revenue collector certificate
Mark Jun J. Ampig
2. Pay tax due Order of payment 3 mins. Administrative Aide I
from DOLE
Service: Payment of real property taxes (RPT)
Client: Taxpayer
Brief Description of Service: Deadline of payments for quarterly payment scheme is on every
last day of every quarter and for yearly payment scheme is on
the last day of March of every year. Taxes paid in advance for
the succeeding years will be given a 20% discount. A 10%
discount are given for prompt payments for the current year
while a penalty of 2% per month of the tax due for current year
or a maximum of 72% of tax due for prior years taxes will be
imposed.

corresponding time for each
fees step
1. Present requirements Property index 2 mins. Julius G. Guadalupe
number (PIN) or the Revenue Collection Clerk I
58
fees step
name of declared
owner of the
property
Ninfa G. Guay
2. Pay tax due Fee: 2% of the 2 mins. Revenue Collection Officer II
assessed value of Darlene C. Hopilos
the property plus Revenue Collection Clerk I
penalties for
delinquent
taxpayers
Service: Community tax certificate (cedula)
Client: Taxpayer
Brief Description of Service: Community tax is levied to every inhabitant of the Philippines
18 years of age or over who has heen regularly employed on
wages or salary basis for at least thirty (30) consecutive
working days during any calendar year, or who is engeged in
business or occupation, or who owns real properties with an
aggregate assessed value of 1,000.00 or more or who is
required by law to file an income Tax Return

step
1. Give pertinent information to 2 mins.
revenue collector
Mark Jun J. Ampig
2. Pay tax due Fee: P 5.00 for basic 2 mins. Administrative Aide I
tax and an additional
of P 1.00 for every P
1,000.00 of gross
income of previous
year; only the basic
tax should be paid by
senior citizens
59
Service: Professional tax
Client: Professional Taxpaers
Brief Description of Service: It is a provincial imposition of tax on each person in the

exercise or practice of his profession requiring government
examination.

step
1. Give pertinent information to PRC license 3 mins. Mark Jun J. Ampig
revenue collector Administrative Aide I
2. Pay tax due Fee: P330.00 3 mins. Neomi H. Golen

Revenue Collection Clerk
I
Service: Amusement tax
Client: Promoter/Owner of amusement places
Brief Description of Service: Amusement Tax is a provincial imposition of tax collected from
proprietors, lessees or operators of theaters, cinemas, concert
halls, circus halls, boxing stadium and other places of
amusement.

step
1. Give pertinent information to Summary of gate 3 mins. Mark Jun J. Ampig
revenue collector receipts (for cockpits) Administrative Aide I
2. Pay tax due Fee: Not more than 3 mins. Noemi H. Golen
30% of gross Revenue Collection Clerk
receipts from I
admission
60
Service: Annual fixed tax on delivery trucks and vans
Client: Taxpayer
Brief Description It is a provincial imposition of tax collected annually. 70% of total tax
of Service: collected is remitted to Provincial Government and 30% is retained in the
LGU as income
Steps to follow to Documents to be Estimated Person to approach

avail of the presented and processing time for each step
service corresponding fees for each step
1. Give pertinent Certificate of registration 3 mins. Mark Jun J. Ampig
information to (photocopy) and OR of the Administrative Aide I
revenue collector vehicle
2. Pay tax due Fee: P 550.00 per truck or 3 mins. Noemi H. Golen
van and an additional P Revenue Collection Clerk I
50.00 for the sticker
Maximum 5 mins.
Processing Time:
Service: Issuance of tax clearance

Client: Taxpayer
Brief Description of Service: Tax clearance is issued to requesting taxpayers for whatever
legal purpose/s provided subject property is updated in the
payment of taxes for the current year.

fees step
1. Present requirements Latest OR of RPT 2 mins. Julius G. Guadalupe
payment Revenue Collection Clerk I
Ninfa G. Guay
2. Pay tax due Fee: P 60.00 2 mins. Revenue Collection Officer II
Darlene C. Hopilos
61
Office: Municipal Assessor's Office
Function: 1. Ensure that all laws and policies governing the appraisal and
the assessment of real properties for taxation purpose are
properly executed
2. Initiate, review and recommend changes in policies and
objectives, plans and programs, techniques, procedures and
practices in the valuation and assessment of real properties for
taxation purposes
3. Establish a systematic method of real property assessment
4. Install and maintain a real property identification and
accounting system
5. Prepares, install and maintain a system of tax mapping
showing graphically all property subject to assessment and gather
all data concerning the same
6. Submit periodic reports to the Provincial Assessor and other
local officials who would require the same
Service: Filing of sworn statement of real property
Client: Real property owners
Brief Description of Listing of all real properties and/or improvements therein by the
Service: real property owner under oath before the Municipal Assessor. All
property owners are required to file a sworn statement of their real
property/ies within 60 days after acquisition and every three years
thereafter and/or every General Revision of real property taxes.

fees each step
1. Client requests for sworn 2 mins. Aurora D. Mardoquio
statement forms Local Assessment Operation Officer II
2. Fill up sworn statement
forms Isagani Moso
3. File accomplished sworn Fee for late filers 5 mins. Tax Mapper I
statement form only: 1/4 of 1% of Pacita G. Parcon
the assessed Assessment Clerk I
value of the
property plus P
15.00
4. Subscription of sworn 5 mins. Gloria C. Gacer
statement MGDH I - Municipal Assessor
5. Releasing of owner's copy 5 mins. Aurora D. Mardoquio
of sworn statement and Local Assessment Operation Officer II
signing of client log book Isagani Moso
Tax Mapper I
Pacita G. Parcon
Assessment Clerk I

Time:
62
Service: Issuance of certified true copy of tax declaration,
certificate of land holdings, and certified photocopy of tax
maps
Client: Real property owners or anybody who has interest on the

property
Brief Description of Service: A real property owner request for tax declaration, certification
or plan of his/her property.

step
1. Client presents requirements a. Current RPT 5 mins.
receipt
b. Sworn statement
of tax declaration Pacita G. Parcon
Note: In case client Assessment Clerk I
has not filed sworn
statement, a penalty
of 1/4 of 1% of the
assessed value plus
surcharge of P 15.00
upon filing, is
required.
2. Pay required fees Fee: Certified true 3 mins.

copy of tax Mark Jun J. Ampig
declaration = P Administrative Aide I
80.00; certifications =
P 60.00; certified
photocopy of tax
map = P 80.00
3. Preparation of certified true 15 mins. Isagani Moso

copy of document
Tax Mapper I
4. Releasing and signing of OR 3 mins. Pacita G. Parcon
client log book Assessment Clerk I
Note: All property owners are required to file a sworn statement of their real property/ies within 60
days after acquisition and every three years thereafter and/or every General Revision of real
property taxes.
63
Service: Simple transfer of tax declaration
Client: Real property owner
Brief Description of A taxpayer may request for transfer of tax declaration as soon as
Service: the title has been transferred in his name. A simple transfer is one
where there is a transfer in ownership with the same area, same
classification and market value.

fees each step
1. Client request for list of 3 mins.
requirements
2. Client presents the a. Original title (for 10 mins.
requirements verification only) Aurora D. Mardoquio
b. Two (2) Local Assessment Operation Officer II
photocopies of
title
Note: Titles dated
1999 and
thereafter must be
certified true copy
c. One (1)
photocopy of
updated receipt of
real property taxes Isagani Moso
d. Sworn Tax Mapper I
statement of real
property
Note: All property
owners are
required to file a
sworn statement
of their real
property/ies within
60 days after
acquisition and
every three years
thereafter and/or
every General
Revision of real
property taxes.
e. One (1)
photocopy of
transfer tax receipt
for year 2000 to
present
transactions Pacita G. Parcon
64
fees each step
f. Two (2) Assessment Clerk I
photocopies of
deed of
conveyance (deed
of sale, deed of
donation and if in
case deed of
adjudication is
presented proof of
publication is
required)
4. Preparation of field 10 mins. Isagani J. Moso
appraisal assessment sheet Tax Mapper I
(FAAS)
5. Encoding and printing 20 mins.
6. Approval 3 mins. Gloria C. Gacer
MGDH I - Municipal Assessor
7. Releasing and signing of 3 mins. Pacita G. Parcon
client log book Assessment Clerk I
Maximum Processing 1 hr.

Time:
Note: Complex transfer of tax declaration are directly referred to the Provincial Assessor's Office
Service: Request for ocular inspection of real property

improvements and/or cancellation of structure
improvements with an assessed value of P 50,000.00 and
below.
Client: Real property owner
Brief Description of Service: A property owner may request for ocular inspection of his/her
real property improvements and/or cancellation of the same if
no longer existing for the purpose of updating of sworn
statements.

step
1. Client presents documents a. Building permit 5 mins.
b. Certificate of
occupancy Pacita G. Parcon
c. Request for ocular Assessment Clerk I
inspection addressed
to the Municipal
Assessor
65
step
d. Updated sworn
statement of real
property Isagani J. Moso
2. Schedule ocular inspection 2 mins. Tax Mapper I
3. Conduct ocular inspection 1 working day
4. Prepare FAAS; encoding and 1 hr. Nemesio D.
printing Ganon, Jr.
Job hire
5. Approval 5 mins. Gloria C. Gacer
MGDH I - Municipal
Assessor
6. Releasing and sign client log 5 mins. Pacita G. Parcon
book Assessment Clerk I
66
Office: Municipal Social Welfare and Development Office
Function: To provide comprehensive programs and services to
rehabilitate, uplift and develop the disadvantaged individuals,
families, groups and communities
Service: Pre-marriage counseling (PMC)
Client: Applicants for marriage license
Brief Description of Service: Provision of counseling inputs on personal clarification,
marriage readiness and family wellness. PMC schedule is on
the 1st and 3rd Tuesday of every month.

corresponding fees time for step
each step
1. Intake interview a. OR of payment for 3 min.
Application of Ma. Linda Heso
Marriage License Social Welfare Aide
b. Application with the
Elizabeth H.
Local Civil Registar
Espinosa
2. Administer Pre-Marriage 2 hrs Social Welfare Assistant
Inventory form to the client
3. Collect the PM Inventory form 2 min. Ma. Linda Heso
Social Welfare Aide
4. Attend the PMC as scheduled Accomplished PMI 2 days PMC Team
form
5. Issuance of PMC Certificate 3 mins. Lolita P. Camarig
and sign client log book MGDH I - MSWDO
Ma. Linda Heso

Social Welfare Aide
Service: Provision of Day Care Service (Poblacion Day Care

Centers)
Client: Preschool children (3-6 years old)
Brief Description of Service: Providing custodial care/substitute mothering and
psychosocial stimulation in the Day Care Center with the day
care worker as service provider

step
1. Intake interview Birth certificate and 30 min. Day care
health record of the workers in every
child barangay
67
step
2. Child registration Registration fee P 50 - 5 min.
100
3. Child attendance in the DC Monthly participation Whole year
Center fee P50 - 75 round
Service: Issuance of Solo Parent’s ID

Client: Solo Parents (widow, separated or unwed with minor children)
Brief Description of Service: Issuance of identification cards to solo parents to avail of the
benefits provided in R.A. 8972

fees step
1. Fill-up application form a. Barangay 30 min.
certification showing
residency and the
individual is a solo
parent Lolita P. Camarig
b. Death certificate MGDH I - MSWDO
of deceased
spouse, court
decision signifying
annulment of
marriage or legal
separation
whichever is
applicable
c. Birth certificate of
minor children
d. 2 pcs 1x1 photo Ma. Janette D. Alunday
Fee: P 15.00 Social Welfare Assistant
2. Wait for preparation and 15 min
signing of the ID
3. Get ID and sign client log 3 min.
book
68
Service: Preparation of Case Study for Medical Assistance from
PCSO, PHC, PGH, PKI, other Hospitals and barangays
Client: Needy individuals and families in crisis situation who needs
medical assistance
Brief Description of Service: This service includes an interview, collateral investigation and
preparation of case study of individuals and families in need of
assistance from different agencies.

each step
1. Intake interview Letter from 30 min. Ma. Janette D. Alunday
requesting institution Social Welfare Assistant
Ma. Linda Heso

Social Welfare Aide
2. Wait for the preparation of the 2 working Ma. Janette D. Alunday
social case study days Social Welfare Assistant
Lolita P. Camarig
MGDH I - MSWDO
3. Get Social case study and 2 min. Ma. Linda Heso
sign client log book Social Welfare Aide
Service: Issuance of Senior Citizen’s Booklets (Medicines and

Groceries)
Client: Senior Citizens (Holder of OSCA IDs)
Brief Description of Service: Issuance of booklets to senior citizens for the availment of
benefits provided in R.A. 9257

each step
1. Present OSCA ID OSCA ID 2 min. Ma. Linda Heso
Social Welfare Aide
2. Payment of fees Fee: P30 for both 3 mins. Elizabeth H. Espinosa
medicines and Social Welfare Assistant
groceries booklet
3. Get booklets and sign client 3 min. Josephine A. Jaleco
log book Administrative Aide VI
69
Service: Issuance of Persons with Disabilities (PWD) Booklets
(Medicines and Groceries)
Client: Persons with disabilities (Holder of PWD IDs)
Brief Description of Service: Issuance of booklets to persons with disabilities for the
availment of benefits

each step
1. Present PWD ID PWD ID 2 min. Ma. Linda Heso
Social Welfare Aide
2. Payment of fees Fee: P30 for both 3 mins. Elizabeth H. Espinosa
medicines and Social Welfare Assistant
groceries booklet
3. Get booklets and sign client 3 min. Josephine A. Jaleco
log book Administrative Aide VI
Service: Issuance of the Office of the Senior Citizen Affairs (OSCA)

identification card
Client: Senior citizens (60 years old and above)
Brief Description of Service: Issuance of OSCA ID to every senior citizens, 60 years old
and above, to avail of the twenty percent (20%) discount in
transportation fee, hospitalization/laboratory fee and
medicines; five percent (5%) discount on groceries

step
1. Get and fill up application a. Any document to 30 mins.
form show date of birth
(birth certificate,
voter’s affidavit/ID,
baptismal certificate
or affidavit of two
disinterested
persons) Ma. Linda Heso
b. barangay Social Welfare Aide
residency
c. 2 pcs 1x1 photo Elizabeth H. Espinosa
2. Payment of fees Fees: P25.00 for new 5 min. Social Welfare Assistant
or replacement for
damaged ID
70
step
P100 for reissuance
in case of loss
Josephine A. Jaleco
3. Claim OSCA ID and sign 10 mins. Administrative Aide VI
client log book
Service: Issuance of the Office of Persons with Disabilities (PWD)

identification card
Client: Persons with disabilities
Brief Description of Service: Issuance of person with disability ID to every persons with
disabilities to avail of the twenty percent (20%) discount in
transportation fee, hospitalization/laboratory fee and
medicines;five percent (5%) discount on groceries

step
1. Get and fill up application a. Any document to 30 mins.
form show date of birth
(birth certificate,
voter’s affidavit/ID,
baptismal certificate
or affidavit of two
disinterested
persons) Ma. Linda Heso
b. barangay Social Welfare Aide
residency
c. 2 pcs 1x1 photo
Elizabeth H. Espinosa
2. Payment of fees Fees: P25.00 for new 5 min. Social Welfare Assistant
or replacement for
damaged ID
P100 for reissuance
in case of loss
Josephine A. Jaleco
3. Claim PWD ID and sign client 10 mins. Administrative Aide VI
log book
71
Service: Provision of Pauper’s Burial Assistance
Client: Spouse or any immediate member of the family of the
deceased who complied with the following:
• Family income is below poverty threshold (below P
6,772.00/month for a family of 5 or proportionately for the
number of family members)
• Deceased does not have burial benefits
Brief Description of Service: Burial assistance are given to those who belong to indigent
families who has no relatives to help for the burial.

each step
1. Intake interview and a. Barangay 20 min. Ma. Linda Heso
determination if the client clearance to show Social Welfare Aide
qualifies or not residency
b. Death certificate Elizabeth H. Espinosa
c. Barangay Social Welfare Assistant
certification from the Josephine A. Jaleco
Punong Barangay Administrative Aide VI
that the family is
indigent
2. Qualified clients wait for the At least 2 Ma. Linda Heso
processing of papers days Social Welfare Aide
Josephine A. Jaleco
3. Get financial assistance and 10 min. Nemia A. de Asis
sign client log book Administrative Assistant II
Service: Provision of Assistance for Individuals in Crisis Situation

(AICS)
Client: Spouse or any member of the family of the individual who
needs assistance who qualifies with the following:
• Must be a bonafide resident of the municipality
• Must be hospitalized or needing urgent
medical/laboratory procedures which maybe the basis of
possible hospitalization and/or is a victim of abuse/natural
calamities who needs medical and/or legal assistance
• Family income is below poverty threshold (below P
6,772.00/month for a family of 5 or proportionately for the
number of family members)
• Has no health insurance other than Philhealth; in case
patient is a recipient of the Philhealth Indigency Program,
hospitalization must be more than 7 days.
72
Brief Description of Service: AICS are given out to persons who belong to indigent families
and are presently admitted in the hospital excluding maternal
and medico-legal cases.

each step
1. Intake interview and a. Barangay 30 min.
determination if the client clearance to show
qualifies or not residency
Ma. Linda Heso
b. Referral from the Social Welfare Aide
Punong Barangay or
Social
Worker/designated
Elizabeth H. Espinosa
employee of the Social Welfare Assistant
hospital/agency
where the individual
is confined/has
consulted
c. Any document to
prove Josephine A. Jaleco
hospitalization/urgent Administrative Aide VI
need for
medical/laboratory
procedure
2. Qualified clients wait for the At least 2 Ma. Linda Heso
processing of papers days Social Welfare Aide
Josephine A. Jaleco
3. Get financial assistance and 10 min. Nemia A. de Asis
sign client log book Administrative Assistant II
Note: This service can be availed by the family only once a year and subject to availability of
funds.
73
Office: Municipal Health Office
Function: 1. Formulate and implement efficiently, effectively and
economically health, health-related projects and activities,
policies, plans, programs and projects to promote the health of
the community
2. Recommend the prosecution of any violation of sanitary
laws ordinances or regulations.
Service: General consultation
Brief Description of Service: Free service to all who come for medical consultation and
advice

step
1. Give your family number/the 2 mins. Yeyenne Fetiza
name of your family head Gloria Diomon
2. Wait for the staff to retrieve 5 mins. Sheila Mae Asprilla
the family records Stella Bañares
3. History taking (chief Family folder/record 5 mins. Liza Camemo
complaints, vital signs and Job Hire
physical exam)
4. For patients 0-5 yo Family 10 mins. Maria Lyn G.
complaining of cough, fever, record/integrated Legazpi
ear pain, diarrhea and low birth maternal and child Midwife II
weight infants, refer to IMCI illnesses (IMCI) form
5. For all other complaints, wait 20 mins. Dr. Zeny D.
for your name to be called by Dequilla
the MHO for consultation Rural Health Physician
6. Submit for laboratory exam if Laboratory request Ma. Elisa G.

needed. If not, proceed with Espinosa
step 8 or 9 Medical Technologist I
7. Comeback for follow-up with Laboratory result and 5 mins. Dr. Zeny D.
laboratory results to MHO family record Dequilla
8. Referral to tertiary level of Rural Health Physician
care for further evaluation and
management for cases which
needs referral
9. Go to the nurse's room for Prescription/family 8 mins. Aimee H. Jacobres
further instructions and record Nurse I
distribution of medicines if Ronila J. Espinosa
available. Nurse I
74
Service: Immunization
Client: 0 to 11 months old children
Brief Description of Service: Provide antigens to 0 to 11 month old children for protection
against the 7 immunizable diseases

step
1. Present early child care and ECCD card 5 mins.
development (ECCD) card at the Yeyenne Fetiza
information desk Gloria Diomon
2. Wait for the staff to 10 mins. Sheila Mae
accomplish ECCD card Asprilla
Stella Bañares
- Baby will be weighed Liza Camemo
- ECCD card will be filled up Job Hire
- For new clients,
immunization will be given
3. Wait for your baby's name to
be called
4. Go to the immunization area ECCD card 20 mins. Maria Lyn G.
where: Legaspi
- Baby will be immunized Midwife II
- Midwife wiil give post- Note:
immunization instructions Immunizations
conducted at
barangay health
stations are
conducted by the
rural health
midwives
Service: Maternal care

Client: Pregnant women
Brief Description of Service: Provide care during pregnancy to ensure health of the mother
and baby

step
1. Present home-based HBMR 3 mins.
maternal record (HBMR) at the Yeyenne Fetiza
information desk
75
step
2. Wait for the staff to retrieve 10 mins. Gloria Diomon
your family record and Sheila Mae
accomplish your HBMR Asprilla
- For new clients, issuing Stella Bañares
and filling up of the HBMR Liza Camemo
- Weighing Job Hire
- Taking of vital signs
3. Wait for your name to be
called
4. Go to the examination room Family record, HBMR 30 mins. Maria Lyn G.
- Perform abdominal exam Legaspi
- Injection of tetanus toxoid Midwife II
vaccine if scheduled
- Conduct health education Note: Prenatal at
on proper nutrition and the BHS is
prescription of vitamins performed by
- Referral of complicated RHM
pregnancies
Service: Family planning

Client: Married couples
Brief Description of Service: Offer family planning method to couples

step
1. Give your family 3 mins. Yeyenne Fetiza
number/head of the family Gloria Diomon
2. Wait for the staff to retrieve 10 mins. Sheila Mae
your record Asprilla
Stella Bañares
Liza Camemo
Job Hire
3. Proceed to the family Family record 10 mins.
planning provider for interview
- Personal data
- History of previous
pregnancies Maria Lyn G.
- Number of children Legaspi
- Income Midwife II
- Previous method used for
old clients
76
step
4. Undergo counseling on all the 30 mins.
methods
5. Choose the method that fits 25 mins.
you
6. Provide commodities if 10 mins.
available
7. Referral if necessary 5 mins.
Maximum Processing Time: 1 hour 28 mins.
Service: Directly Observed Treatment Short course chemotherapy

(DOTS)
Client: TB symptomatics, positive sputum exam, positive x-ray result
and recommended for treatment by the Diagnostic Committee
Brief Description of Service: Provide free services, laboratory examinations and medicines
to all TB symptomatics

step
1. Give the family number/head 3 mins. Yeyenne Fetiza
of the family Gloria Diomon
the family records Asprilla
Stella Bañares
3. History taking (chief Family folder/record 5 mins. Liza Camemo
complaints, vital signs and Job Hire
physical exam)
4. Wait for your name to be 20 mins. Dr. Zeny D.
called by the MHO for Dequilla
consultation Rural Health Physician
5. Submit for laboratory exam Laboratory request 10 mins. Ma. Elisa G.
(sputum) Espinosa
Medical Technologist I
6. If sputum result is positive,
treat immediately. Proceed with
step 12
7. If sputum result is negative, 3 mins.
give request for chest x-ray
8. Comeback to MHO if chest x- Dr. Zeny D.
ray result is available Dequilla
9. X-ray film and sputum result X-ray film and sputum 3 mins. Rural Health Physician
together with the referral form result
will be send to the TBBC
77
step
10. Comeback after 1 month for 1 month
the result of the referral
11. Treatment will be started, if
needed
12. Proceed to TB nurse for Family record and 40 mins.
treatment laboratory results
- Counseling on DOT Aimee H.
strategy Jacobres
- Provide free medicines Nurse I
and give instructions
- Follow up check up as
scheduled
Maximum Processing Time: 1 hr 23 mins.
Service: Deliveries and breastfeeding

Client: Pregnant and postpartum women
Brief Description of Service: Provide services to pregnant and postpartum women to ensure
safety during the entire period of pregnancy and after delivery

step
1. Present HBMR HBMR 3 mins.
2. Perform internal exam and 5 mins. Maria Lyn G. Legaspi
vital signs taking Midwife II
3. Monitor progress of labor 24 hrs. Eufemia P. Asprilla
and make referral if needed Midwife II
4. Actual delivery Fieby B. De la Cruz
- Expulsion of baby 10 mins. Midwife II
- Expulsion of placenta 20 mins. Jenny T. Espinosa
5. Inject methergin after vital 3 mins.
signs taking Midwife I
6. Baby care 30 mins. Marialy J. Quiros
7. Initiate breastfeeding 5 mins. Midwife I
8. Give going home instructions 10 mins.
Maximum Processing Time: 25 hrs., 26 mins.
78
Service: Leprosy control program
Client: Clients positive on slit skin smear
Brief Description of Service: Treatment of patients diagnosed with leprosy

step
1. Present your referral form from Referral form from the 3 mins. Yeyenne Fetiza
the Western Visayas Sanitarium Western Visayas Gloria Diomon
Sanitarium Sheila Mae
Asprilla
Stella Bañares
Liza Camemo
Job Hire
2. Proceed to the nurse
coordinator
3. Wait for the staff to finish 5 mins. Aimee H.
accomplishing MDT records Jacobres
4. Provide counseling and 15 mins. Nurse I
leprosy drugs
5. Give going home instructions; 5 mins.
follow up check up as scheduled
Service: Medico-legal cases

Client: Patients involved in certain crimes
Brief Description of Service: Conduct medical consultation to patients involved in certain
crimes

step
1. Give your family number/head 3 mins. Yeyenne Fetiza
of the family Gloria Diomon
your record Asprilla
Stella Bañares
Liza Camemo
Job Hire
3. Accomplish individual 2 mins.
treatment record (ITR)
4. Proceed to Municipal Health ITR 20 mins.
Officer for examination and Dr. Zeny D.
treatment Dequilla
5. Preparation of medico-legal 10 mins. Rural Health
79
step
report Physician
6. Payment of fees 3 mins. Mark Jun J.
Ampig
7. Submit medico-legal certificate 3 mins. Dr. Zeny D.
to Municipal Police Station Dequilla
Rural Health
Physician
Service: Post partum (clinic visit)

Client: Mothers and new borns
Brief Description of Service: Provide free medical consultation and education to post partum
women

step
1. Present HBMR to staff HBMR 3 mins. Maria Lyn G. Legaspi
Midwife II
Eufemia P. Asprilla
2. Take vital signs 5 mins. Midwife II
Fieby B. De la Cruz
3. Perform cord dressing to the 15 mins. Midwife II
baby Jenny T. Espinosa
4. Health education and 20 mins. Midwife I
counseling on breastfeeding Marialy J. Quiros
and family planning
Midwife I
Service: Medical certificates

Client: Job applicants and students
Brief Description of Service: Provide health certificates required for employment and
school entrance

step
1. Secure medical certificate form 3 mins. Yeyenne Fetiza
80
step
Gloria Diomon
Sheila Mae
Asprilla
Stella Bañares
Liza Camemo
Job Hire
2. Payment of fees Fee: P 60.00 3 mins. Mark Jun J.

Ampig
3. Present medical certificate Medical certificate 3 mins. Yeyenne Fetiza

form to the staff with complete form, OR and Gloria Diomon
laboratory result. If result is not laboratory result Sheila Mae
available, secure laboratory (CBC, urinalysis, chest Asprilla
request and come back when x-ray, drug test) Stella Bañares
result is available
Liza Camemo
Job Hire
called
5. Proceed to MHO room for 20 mins.
examination Dr. Zeny D.
6. Filling up of medical certificate 3 mins. Dequilla
7. Releasing and signing of client 2 mins. Rural Health
Physician
log book
Service: Issuance of sanitary health cards

Client: Food handlers
Brief Description of Service: Ensure that all food handlers are physically fit to prepare and/or
sell food products

step
1. Go to sanitation office for Expired health card 5 mins. Melinda N. Los Bañes
laboratory request for those who will Sanitation Inspector I
- Stool exam renew
- Sputum exam Christine M. Betito
2. Submit laboratory result to Stool and sputum 10 mins. Sanitation Inspector I
sanitation office for exam result
assessment
a. If result is negative, Fee: P 80.00 3 mins. Mark Jun J. Ampig
proceed to MTO for payment of Administrative Aide I
health card
81
step
b. If result is positive, Stool and sputum 7 days
client will be referred to the exam result Dr. Zeny D. Dequilla
MHO for treatment. Issuance Rural Health Physician
of health card is pending until
reexamination is done with
negative results
3. Go to sanitation office for OR 15 mins. Melinda N. Los Bañes
health reminders and Sanitation Inspector I
conditions. Wait for sanitary
inspector to fill-up and sign
health card. Christine M. Betito
4. Sign client log book 2 mins. Sanitation Inspector I
Maximum Processing Time: 40 mins. exclusive of the 7 days treatment if found positive
Service: Issuance of sanitary permit

Client: Food operators, proprietors and manufacturers
Brief Description of Service: Ensure that all food establishments are in compliance with the
existing sanitary guidelines stipulated in PD 856

step
1. Secure list of requirements 5 mins.
2. Submit papers/requirements a. Health card 10 mins.
for verification and assessment b. ECC from DENR Melinda N. Los Bañes
c. Permit to operate Sanitation Inspector I
d. Barangay
clearance
e. OR of sanitary
inspection
Fee: P 300.00 Christine M. Betito
3. Sanitary permit will be 10 mins. Sanitation Inspector I
issued after lecture and
reminders as what is stipulated
in PD 856
4. Follow up monitoring as 1 hr.
scheduled
5. Sign client log book 2 mins.
Maximum Processing Time: 1 hr. 30 mins.
82
Service: Sanitary complaints
Brief Description of Service: Address all sanitary concerns of households

step
1. Submit requirements to Complaint letter and 7 mins. Dr. Zeny D. Dequilla
MHO for interview and barangay clearance Rural Health Physician
assessment Melinda N. Los Bañes
Sanitation Inspector I
Christine M. Betito
Sanitation Inspector I
2. Schedule ocular inspection 5 mins.
3. Conduct inspection and 3 hrs. Melinda N. Los Bañes
meeting with sanitary Sanitation Inspector I
inspector, Punong Barangay,
Barangay Officials, BHW and
respondent
4. Come up with 1 working day
recommendation and
settlement of issue/problems Christine M. Betito
5. Referral to Mayor's Office if 5 mins. Sanitation Inspector I
necessary
6. Sign client log book 2 mins.
Maximum Processing Time: 1 working day, 3 hrs., 20 mins.
Service: Complete blood count (CBC) and platelet count

Brief Description of Service: 1. CBC is the test usually requested by physicians for patients
with fever, and suspect for anemia, leukemia and other
diseases that require red and white blood cell count and
hemoglobin determination for the physician to properly
diagnose the disease.
2. Platelet count is usually requested for patients with bleeding
and/or patients suspected with dengue.

step
1. Ask for the desired laboratory Laboratory request 2 mins.
examination
called Ma. Elisa G.
3. Blood extraction 5 mins. Espinosa
83
step
4. Wait for the result to be 57 mins. Medical Technologist I
released
5. Pay required fee Fee: P 50.00 plus 3 mins.
replacement of
reagents used (free
for indigents and
Philhealth members)
6. Release result and sign client 3 mins.
log book
Maximum Processing Time: 1 hr 10 mins.
Service: Urinalysis, fecalysis and sputum examination

Brief Description of Service: 1. Urinalysis is usually requested by physicians when a patient
experiences pain during urinatiion
2. Fecalysis/stool exam is usually requested by physicians for
patients complaining of itchiness of the anus and frequent
bowel movement at least 4 times a day.
3. Sputum exam is usually done for patients suspected of
tuberculosis and a prerequisite for the issuance of health
cards.

step
examination
2. Let the patient collect
urine/stool/sputum. At least 10
ml is required for urine. For
sputum exam, samples should
be collected in the designated Ma. Elisa G.
sputum collection area. Espinosa
3. Wait for the result to be 1 hr. Medical Technologist I
released
replacement of
reagents used (free
for indigents and
Philhealth members)
log book
Maximum Processing Time: 1 hr. 10 mins.
84
Service: Fasting blood sugar (FBS)
Brief Description of Service: This test measures the amount of glucose in the blood. It is
called fasting because the level is measured at least 8 hours
after a person last ate or drank anything.

step
examination
called Ma. Elisa G.
3. Blood extraction 3 mins. Espinosa
4. Wait for the result to be 10 mins. Medical Technologist I
released
replacement of
reagents used (free
for indigents and
Philhealth members)
log book
85
Office: Municipal Agriculture Office
Function: Provide technical assistance and support to the Mayor to

ensure the delivery of basic services relative to agricultural
services. Develop plans and strategies on agricultural
programs and projects, and implement them upon approval
Service: Distribution of subsidized farm inputs (such as certified

seeds with 50:50 scheme, fertilizers, herbi/insecticides)
Client: Farmers
Brief Description of Service: The Municipal Agriculture Office is task to give out these
subsidized farm inputs according to the availability and
guidelines of the specific program and may vary from time to
time.

fees step
1. Initial consultation with the 10 mins. Virgie B. Guintivano
Municipal Agricultural Officer OIC - MAO
2. Proceed to assigned 10 mins. Bernerdita L. Bakabak
agricultural technologist Agricultural Technologist
3. Pay the required fee As maybe 3 mins. Norma G. Herradura
designated based Agricultural Technologist
on the program Delia V. Jardenil
guidelines
4. Sign masterlist 3 mins. Agricultural Technologist
5. Wait for the delivery of the 3 working days Serle G. Deysolong
subsidized farm inputs at the Agricultural Technologist
MAO
6. Releasing and signing of 5 mins. Aida L. Fuentes
acknowledgement receipt Agricultural Technologist
Ma. Cecilia C. Baltazar
Agricultural Technologist
Belen M. Tolentino
Cecelia R. Reotan
Note: Subject to amendment depending on the kind/type of subsidy program the government is
providing (such as fertilizers, herbi/insecticides)
86
Service: Integrated pest management (IPM) service/palay
check/farmer field school
Client: Farmers
Brief Description of Service: IPM/palay check farmer field school is a combination of
technology, management which empahsize on the
collaborative learning among farmers with the extension
workers.

fees step
1. Initial consultation with the 10 mins. Virgie B. Guintivano
Municipal Agricultural Officer OIC - MAO
2. Proceed to assigned 10 mins. Bernerdita L. Bakabak

agricultural technologist Agricultural Technologist
3. Schedule farm visit/ocular 5 mins. Norma G. Herradura

inspection if necessary Agricultural Technologist
4. Conduct farm visit/ocular 1 working day Delia V. Jardenil

inspection
5. Recommend solutions 15 mins. Agricultural Technologist

Serle G. Deysolong
Aida L. Fuentes
Ma. Cecilia C. Baltazar
Belen M. Tolentino
Cecelia R. Reotan
Service: Issuance of agricultural certificate of idle lands
Client: Land owners
Brief Description of Service: This certification is issued to lots that are no longer viable for
agricultural purposes or idle.
87
step
1. Inquiry on the requirements 10 mins. Virgie B.
Guintivano
OIC - MAO
2. Proceed to zoning officer for Rexter S. Jaleco
issuance of zoning certification Zoning Officer
3. Proceed to MAO for Zoning certificate 10 mins. Virgie B.
reconfirmation Guintivano
OIC - MAO
4. Proceed to assigned 1 working day Bernerdita L.
agricultural technologist for Bakabak
validation/ocular inspection Agricultural
Technologist
Norma G.
Herradura
Agricultural
Technologist
Delia V. Jardenil
Agricultural
Technologist
Serle G.
Deysolong
Agricultural
Technologist
Aida L. Fuentes
Agricultural
Technologist
Ma. Cecilia C.
Baltazar
Agricultural
Technologist
Belen M. Tolentino
Agricultural
Technologist
Cecelia R. Reotan
Agricultural
Technologist
5. Payment of fees 5 mins. Mark Jun J. Ampig
6. Issuance of certification OR 10 mins. Virgie B.
Guintivano
OIC - MAO
7. Sign client logbook 2 mins.
88
Service: Animal health and extension services which includes
vaccination, castration, deworming, disease prevention
and control, livestock dispersal, training and seminars
Client: Animal/livestock raisers
Brief Description of Service: 1. Vaccination is the giving of specific biologics to susceptible
animals to make it immune to the disease such as:
hemorrhagic septicemia in cattle, hog cholera in swine, new
castle disease in poultry, and rabies for dogs. This is a yearly
program jointly implemented by the barangay, municipal and
provincial governments to get rid of disease
occurence/outbreak.
2. Castration is the removal of male reproductive organ to
avoid indiscriminate breeding/mating, rendering the animal to
be more docile and easy to handle, grow faster and improve
meat quality and flavor.
3. Deworming is the giving of anthelmentics to susceptible
animals to get rid of both external and internal parasites.
4. Disease prevention and control is a service provided to
clients to treat sick animals by giving appropriate veterinary
drug/antibiotic for immediate recovery.
5. Animal dispersal program is a local government initiative
spearheaded by the MAO to provide livelihood among
livestock raisers purposely to augment family income. The
program can be availed by recipients through cash
counterpart and/or free of charge/dole out.
6. Training and seminars are being provided to clients to
equip them the necessary skills to improve management
practices to increase livestock production for a sustainable
animal agriculture. This service can be availed as per
schedule om a quarterly basis.

step
1. Request for livestock 15 mins. Virgie B.
assistance Guintivano
2. Refer request to assigned 15 mins. OIC - MAO
technician
3. Dialogue, assessment and 20 mins. Wilson A.
recommendation Batislaon
Agricultural
Technologist
4. Payment of required fees 5 mins. Mark Jun J. Ampig
5. Provide the requested service 3 working days Wilson A.
Batislaon
Agricultural
Technologist
89
Service: Branding of large cattle/transfer of ownership of large cattle
Client: Animal/livestock raisers
Brief Description of Service: This program will conduct branding of large animal such as
cattle and carabao to secure certificate of ownership. Animals
six (6) months old and above are required to be branded after
paying the corresponding fee. The Municipal Treasurer's Office
or his authorized representative will be the one to implement
thhis program.
Steps to follow to avail of Documents to be Estimated Person to

the service presented and processing time approach for
corresponding fees for each step each step
1. Request for 5 mins. Virgie B.
branding/transfer of ownership Guintivano
of large cattle OIC - MAO
2. Refer to assigned 5 mins. Wilson A.
agricultural technologist for Batislaon
appointment Agricultural
Technologist
3. Payment of corresponding 3 mins. Noemi H. Golen
fees Revenue Collection
Clerk I
4. Schedule services 1 working day Wilson A.
(branding/transfer of Batislaon
ownership) Agricultural
Technologist
5. Issuance of certificate of 10 mins.
ownership/transfer Noemi H. Golen
6. Sign client logbook 5 mins. Revenue Collection
Clerk I
90
Office: Local Economic Development Office
Function: 1. Administer/manage all income generating activities, properties,
facilities and other economic enterprises of the municipality.
2. Recommend to the local chief executive (LCE) or to the SB the
establishment/creation of other economic enterprises designed to
improve the financial situation of the municipality.
3. Implement all ordinances relative to public utilities operating
within the municipality and utilization of municipal-owned
properties.
Contact Information: 329-66-22
Service: Stall application
Client: Stall applicants
Brief Description of Processing of clients' stall application in the Leganes Commercial
Service: Complex (LCC)

fees each step
1. Go to Acting Municipal Letter of intent 2 mins. Engr. Samson J. Jaspe
Economic Administrator Acting MEA
(MEA) and present letter of
intent to lease stall at the
LCC
2. Secure application formin Approved letter of 2 mins. Elpidio L. Pacete, Jr.

5 copies intent Economic Researcher
3. Approval of application by a. Application form 1 working

the Adjudication Committee b. Bidding day
instructions
c. Draft contract of
lease prepared by
LEDO Helen G. Mijares
d. Other important ICO Municipal Treasurer
documents as
required by the
Committee
4. Present approved 2 mins. Elpidio L. Pacete, Jr.

application form Economic Researcher
5. Payment of goodwill 5 copies of 2 mins.

approved
application form Neomi H. Golen
Fee:
a. Dry goods
(24 sq. m) = P
200,000.00
b. Eatery and
Miscellaneous (12
sq. m) = P
91
fees each step
50,000.00
c. Dry goods
(12 sq. m) = P
50,000.00
d. Dry goods ( Revenue Collection Clerk I

9 sq. m) = P
50,000.00
e. Fruits,
vegetables and
dried fish (1.5 sq.
m) = P 10,000.00
f. Meat, fish,
marine and other
wet products ( 1.5
sq. m) = P 15,
000.00
6. Preparation of contract of OR of goodwill 1 working Elpidio L. Pacete, Jr.

lease day Economic Researcher
7. Signing of contract of 1 working Danilo G. Jaleco

lease day Administrative Aide VI
Russel S. Jinon
8. Notarization of contract of Fee: Must be paid 2 working Administrative Aide IV
lease by the lessee day Jessie Jane G. Estigoy
separately Administrative Aide I
9. Release of owner's copy 5 mins. Elpidio L. Pacete, Jr.
of contract of lease and Economic Researcher
signing of client log book
Note: If more than one (1) applicant is applying for the same stall, adjudication board will conduct
bidding based on Ordinance No. 2007-133 before approval of the application form. Copies of
signed and notarized contract of lease must be provided to the Mayor's Office, MTO, LEDO and
SB.

Time:
92
Service: Slaughtering services
Client: Meat vendors
Brief Description of Service: Slaughtering of pigs, goats, cows and carabaos for
consumption

each step
1. Log the number of animals 5 mins. Achilles Jacildo
to be slaughtered Job hire - Watchman
2. Subject animals to For large cattle a 10 mins.

antemortem inspection certificate of ownership
is required
Eulogio O. Fortin
Fee: P 3.00/head for Agricultural Technologist
pigs/goats and P
5.00/head for
cows/carabaos
3. Slaughtering of animals Fee: P 50.00/head for 1 hr per

pigs/goats and P head
100.00/head for
cows/carabaos
4. Postmortem inspection and Fee: P 0.25/kilogram 10 mins. Eulogio O. Fortin

marking Agricultural Technologist
Achilles Jacildo
Job hire
5. Record all collectible fees 5 mins.
(Note: Statement of accounts Caroline G. Tono
for collectibles are issued to Administrative Aide III
the clients for payments on a
weekly basis at the
MTO/designated personnel)
6. Issuance of meat inspection OR of fees 5 mins. Regie S. Porras

certificate and signing of client Job hire - Clerk
log book
7. Release of slaughtered 5 mins. Achilles Jacildo

animal Job hire - Watchman
Maximum Processing Time: 2 hrs. per head
93
Service: Issuance of cemetery lot/condominium assignment
certificate
Client: Cemetery lot/condominium applicants
Brief Description of For the proper burial of cadavers in the Municipal Cemetery.
Service:

fees each step
1. Verify avalaibility of 5 mins. Tedoro B. Seposo
lot/condo c/o Mayor's Office Draftsman III
2. Secure application form Death certificate 2 mins. Edna T. Paragat

Cemetery Caretaker
3. Pay required fees Death certificate 2 mins.
and application
form
Fee:
a. Rental for burial
lot (1x2 square
meter) for a lease
period of five years
= P 2,500.00 and
P 1,000.00 for
every additional
layer
Mark Jun J. Ampig
b. Rental for Administrative Aide I
niches for a lease
period of five years
= P 4,000.00
c. Yearly rental
after five years for
lot and niche = P
300
4. Submit application form for 5 mins. Danilo G. Jaleco

approval of the Mayor Administrative Aide VI
5. Issuance of burial permit 10 mins. Administrative Aide I
and cemetery lot/condo Jessie Jane G. Estigoy
assignment certificate
Russel S. Jinon
94
fees each step
6. Submit burial permit and Burial permit and 5 mins. Edna T. Paragat
cemetery lot/condo cemetery lot/condo Cemetery Caretaker
assignment certificate for assignment
recording certificate
Maximum Processing 1 working day

Time:
Service: Calibration of weighing scale

Client: Vendors
Brief Description of Service: Calibration of weighing scales in the LCC

each step
1. Bring weighing scale and 2 mins. Malvar A. Herrera
sign in logbook Market Inspector I
2. Payment of fees Fee: 2 mins.
a. 10 kgs. Capacity
or less = P 75.00
b. 100 kgs. or less =
P 150.00 Neomi H. Golen
c. 1,000 kgs. or less Revenue Collection Clerk I
= P 225.00
d. 2,000 kgs. or more
= P 375.00
3. Calibration of weighing scale OR of fees 1 hr. Malvar A. Herrera
Market Inspector I
95
Annex A
Annual Dues
a. License fee to operate cockpit P 5,000.00
b. Business tax on cockpit
c. Mayor's permit 20,000.00
d. Clearance 546.00
e. Sports development fund 100.00
Municipal Fees
a. Hackfight per fight 20.00
b. Derby per fight 40.00
Municipal Derby Assessment Fee

a. Bet of P 5,000.00 and below per fight 65.00
b. Bet of P 5,000.00 and above per fight 130.00
Fees every Derby

a. Mayor's permit 1,300.00
b. Application fee 26.00
c. Sports development fund 130
Promoter's Fee
2 cock derby 260.00
3 cock derby 390.00
4 cock derby 520.00
5 cock derby 650.00
6 cock derby 780.00
7 cock derby 910.00
Plus additional Mayor's permit fee 20.00
96
Annex B
Leganes Day Center for the

Elderly
a. For the first 4 hours = P 200.00 and P 50.00 for every hour thereafter
b. For chairs and tables = P 3.00 per chair and P 5.00 per table
Particulars Sports Activities Non-sport Activities
Tennis Court
Day rate P 20.00 per person per hour P 200.00 per hour
Night rate (starting at 6 P 30.00 per person per hour P 200.00 per hour without
PM) lights
P 300.00 per hour with lights
Gymnasium
With lights and/or sound P 175.00 per hour for the first 4 P 500.00 per hour
system hours and P 150.00 per hour for
the hours thereafter
Without lights and/or P 150.00 per hour for the first 4 P 300.00 per hour
sound system hours and P 100.00 per hour for
the hours thereafter
97

Citizen&#39;s Charter, Municipality of Leganes, Iloilo, Philippines

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Citizen&#39;s Charter, Municipality of Leganes, Iloilo, Philippines

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LITY OF L

A Guidebook on Key Government Services

Office of the Municipal Mayor

Bureau of Fire Protection

Municipal Police Station

Municipal Civil Registry

Petition for legitimation of natural child 48

Municipal Engineer's Office

Municipal Treasurer's Office

Municipal Assessor's Office

Municipal Social Welfare and Development Office

Municipal Health Office

Issuance of sanitary health cards 81

Municipal Agriculture Office

Local Economic Development Office

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 45 mins.

Service: Use of gymnasium and other facilities

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 20 mins.

Service: Mayor's permit for Streamers and signage

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 45 mins.

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing 1 hr., 10 mins.

Service: Issuance of Mayor's clearance, affidavit, recommendations and

Steps to follow to Documents to be Estimated Person to approach for

Maximum Processing 25 mins.

Service: Tricycle and trisikad franchising

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing 20 mins.

Service: Issuance of business permit to operate (Renewal and new

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 1 working day

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 1 hour

Service: Issuance of Mayor's permit for peddlers

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 35 mins.

Service: Mayor's permit for transfer of cadaver

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 35 mins.

Service: Mayor's permit for burial

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 45 mins.

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 45 mins.

Service: Mayor's permit to hold a benefit dance

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 40 mins.

Service: Mayor's permit for Caroling

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 40 mins.

Service: Issuance of mayor's permit to transport bolos

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 45 mins.

Service: Issuance of Mayor's permit to hold parades, rallies and

Steps to follow to avail of Documents to be Estimated Person to approach for

Maximum Processing Time: 40 mins.

Steps to follow to avail of the Documents to be Estimated Person to

2. Initian assessment of Development Plan, 15 mins. SB Secretariat

Maximum Processing Time: 8 weeks

Service: Resolution Approving Simple Subdivion Project

Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

Citizen's Charter, Municipality of Leganes, Iloilo, Philippines