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Dori L.

Rock
Lawrenceville, GA 30043
Home: 770-676-6184 ~ Cell: 770-728-5280
Email: dorirock2@aol.com
Government Loan Processor - Mortgage Professional
Fifteen years of Mortgage Banking * Recognized for Super
ior Customer Service Strong FHA and V
A knowledge/Fraud Investigation
Loan Officer – Loan Processor – Underwriter - Post Closing – Closing
Legal Assistant – Collections/Bankruptcy/Foreclosure Specia
list
Administrative Assistant – Receptionist – Dispatcher – Sal
Customer Service Representative
CORE PROFESSIONAL STRENGTHS
Salesman/Customer Service Oriented Superior written and ora
l skills
Supervised and trained new employees Time management/Detail oriented
Microsoft Office Suite –Word – Excel-Outlook Data Entry/Typing skills 55+ wpm
Credit Counselor/Investigator of all factual data Creative/Imaginative/Te
am player
Administration and General Office duties Marketing Skills an
d Supervisory skills
Interviewing and training of new employees
Professional Experience
RemX – Contract Position – Home Service Specialist – Loan Processor
Bank of America – Atlanta GA
8/09 –11/09
ï ¶ Processed Conventional and FHA/VA loans – Closed 25-30 Loans per month
ï ¶ Maintained a pipeline of 50+ loans
Accounting Principals – Contract – Mortgage Loan Consultant/Processor
SunTrust Mortgage – Atlanta GA
3/09 – 8/09
ï ¶ I processed and closed 45+ loans a month with a pipeline of 60+ loans
ï ¶ I was given sign off authority on all underwriting aspects with the exception of
the appraisal
ï ¶ Assisted the loan officer’s and loan officer assistant with customer inquiries
ï ¶ Ability to pre-underwrite, process and close all loans working towards processor
certification
Investigative Analyst – Mortgage Fraud Investigator
SSI Investigations, Lawrenceville GA
10/08 – 2/09
ï ¶ Initiated an internal audit of all closed mortgage loans for accuracy and fraud.
Sent out Private investigator to conduct a borrower interview and to verify ina
ccuracies in file.
ï ¶ When the borrower could not physically be contacted I conducted borrower, employ
er and banking interviews via the telephone and revivified all information given
at the time of closing.
ï ¶ Compiled all information received back from investigator into written reports wh
ich were submitted back to our client.
ï ¶ Conducted client background searches and property searches via IRB and Lexis Nex
is search engines to verify information given. Utilized Fraud Detector and Rapid
Reporting
ï ¶ Successfully met and exceeded the daily goal of 5 completed investigation assign
ments sent out.
Senior FHA/VA Government Loan Processor
10/07-6/08 Amerisave Mortgage, Atlanta GA
ï ¶ Reviewed all loans documents submitted for accuracy and completeness for submiss
ion
ï ¶ Instrumental in training new processors and helping department to become FHA cer
tified
ï ¶ Worked closely with management, loan officers, and outside venders to obtain doc
uments needed
to process and approve loan to close. Processed and closed 25+ loans per
month. 50+ pipeline.
ï ¶ Verified borrower’s employment history, assets and housing history as well as credi
worthiness.
ï ¶ Contacted borrowers and went over loan procedures and closing requirements.

Senior FHA Loan Processor/Mortgage Marketing Representative


6/06 – 9/07
Allied Home Mortgage Capital Corporation, Lawrenceville GA
ï ¶ Processed from start to finish FHA loans which involved verifying all borrower i
nformation such as employment verification, credit worthiness, rental history, a
ssets and based decision for approval or denial based on the findings.
ï ¶ Closed on average 25+ loans per month and carried a pipeline of 40-50 loans
ï ¶ Provided credit counseling to borrowers and worked with the credit restoration d
epartment.
ï ¶ Acquired new business from various sources such as realtors, leasing agents and
self generated leads.
ï ¶ Updated credit reports to clear discrepancies with credit agencies.
ï ¶ Ordered all supporting documents verification of employment, rental, assets, app
raisal, title etc.
ï ¶ Assisted branch manager with employee relations and preformed administrative dut
ies.
New Construction Underwriter – Contract Position
Indy Mac Bank, Norcross GA
8/05-6/06
Responsible for underwriting all new construction loans within three days of rec
eipt.
ï ¶ Effectively worked Empower and automated Emits underwriting system
ï ¶ Based on credit evaluation and guidelines approved or denied applicants
ï ¶ Maintained close relationship with brokers and vendors
ï ¶ Underwrote on average 25+ loans per week
ï ¶ Provided credit counseling for borrowers and gave options for qualification
New Home Loan Counselor – Senior FHA/VA Loan Processor
Beazer Mortgage – Norcross GA
2/03-7/05
New Home Loan Counselor
ï ¶ Processed conventional, FHA, VA and sub-prime loans per lenders guidelines
ï ¶ On average processed and closed 40 loans a month. Maintained a pipeline of 50+
ï ¶ Assisted regional manager with supervising a team of 4 processors and 5 Loan Off
icers
ï ¶ As New Home Loan Counselor maintained a pipeline of 50+ loans
ï ¶ On call weekend Loan Officer to assist Sales Agents in pre-qualifying prospecti
ve buyers
ï ¶ Strong customer service skills with strong emphasis on communication and problem
solving
ï ¶ Set up new operations center and assisted regional manager in training new emplo
yees and implementing new office procedures. Responsible for recruiting new help
, training, employee relations. Assisted with all administrative duties and prov
ided receptionist back up relief.
ï ¶ Assisted closing department and preformed administrative/receptionist duties whe
n needed
ï ¶ Trained new processors, supervised their progress and maintained closing pipelin
e
Education:
ï ¶ Earned certificate in Private Investigations from Gwinnett Technical College
ï ¶ Associates Degree in Criminal Justice – Schenectady County Community College
Accomplishment – Achievements – Awards
ï ¶ Set up and managed a post closing department to help closing and processing comp
lete the process, set up escrow accounts and provided borrowers with after closi
ng questions and concerns.
ï ¶ Certificates earned:
ï ¶ Fair Lending for Mortgage
ï ¶ Fundamentals of FHA Underwriting
ï ¶ OFAC training and private banking
ï ¶ International Operations and Information Security
ï ¶ Consumer Privacy
ï ¶ Complying with lending Regulations
ï ¶ Business Ethics and Fraud Detection.