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BARBARA ANN PUCCI

9327 West North Avenue


Wauwatosa, WI 53226
414-224-0113 (h) 414-793-1178 (c)
SUMMARY OF QUALIFICATIONS
Computer-literate, certified, college graduate with a recent degree as Medical A
dministrative Specialist. Academic honors in all programs of study. Substantial
professional experience in corporate travel and high-end retail sales/customer s
ervice. Known for sales and marketing achievements, integrity, successful negoti
ations, training, and customer service.
MEDICAL INDUSTRY SKILLS/EDUCATION
Milwaukee Area Technical College, Milwaukee, WI
ASSOCIATE OF APPLIED SCIENCE: MEDICAL ADMINISTRATIVE SPECIALIST
* Graduated in December, 2008 with a 3.60 GPA
MEDICAL BILLING CERTIFICATE
* Graduated in December, 2007 with a 3.75 GPA
Coursework: Medical Terminology, Business Communication/ English, Office Account
ing, Computerized Medical Billing, Medical Transcription, Medical Insurance Prin
ciples, CPT and ICD-9 Coding, Medical Claims Reimbursement, Records Management,
and Microsoft Office.
TRAVEL INDUSTRY SKILLS/EDUCATION
Milwaukee Area Technical College, Milwaukee, WI
TRAVEL AND TOURISM CERTIFICATE
* Graduated in May, 1989 with a 3.80 GPA
Coursework: Geography, record-keeping, customer service, crisis intervention, co
ordination of flights and travel plans, etc.
CORPORATE ON-SITE TRAVEL AGENT/TRAINER
* Adelman Travel: 1998-2001 and 1989-1991 (Catalyst, Inc.)
* American Express: 1991-1998 (PPG Industries)
Results:
* As a new Agent, trusted to travel throughout the country to replace absent a
gents. Developed rapport, camaraderie, appreciation, and respect. Travel include
d most of the United States, Australia, Guam, Hawaii, Tahiti, Bora Bora, Puerto
Rico, Antigua, and Mexico.
* Successfully found and coordinated flights to and from New York, efficiently
comforted distressed family members, and located relatives and friends in a tim
ely fashion.
* Productively negotiated special prices, effective bookings, and money saving
options.
* Received numerous thank you cards from spouses and corporate clients.
* Complimented by Catalyst, Inc. regularly for performance, long hours, and co
mpetent work.
* Ensured compliance with Airline Reporting Corporation Rules and Regulations
(Federal) on a weekly basis. Accurately tracked and balanced information on tigh
t schedules. Participated in employer-sponsored training to enhance abilities.
* Completed numerous American Express Seminars; developed reputation for creat
ivity, flexibility, positive thinking, dependability, adaptability, and customer
service.
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RETAIL INDUSTRY SKILLS/EDUCATION
Bon Ton, Inc., (dba Boston Store), Mayfair Mall, Wauwatosa, WI
SALES SPECIALIST * RALPH LAUREN: September, 2004-March, 2009
Summary: Hired by Saks, International Human Resources Department for the Better
Collections Section. Assigned to Ralph Lauren line per Lauren specifications.
Results:
* Generated meaningful displays, coordinated mannequins and customers, and fol
ded merchandise precisely.
* Received very favorable customer comments as Personal Shopper and Fashion/St
yle Expert. Requested by patrons to serve as their Personal Shopper.
* Up-sold, increased sales, and generated high revenue while building large pe
rsonal customer base.
* Provided interdepartmental advice and encouraged self-confidence in customer
s.
* Built rapport, encouraged customer loyalty, and provided strong customer ser
vice skills.
* Maintained cash control and accuracy of registers for the department.
* Monitored overages and shortages (with minor discrepancies) to achieve balan
ce.
TECHNICAL EXPERTISE
Microsoft Office (Word, PowerPoint, limited Access and Excel), Computerized Medi
cal Billing, Medical Claims Reimbursement, Computerized Records Management, CPT
and ICD-9 Coding.
AFFILIATIONS
* Wisconsin Women in Travel * Member
* Susan G. Koman - Volunteer and Supporter
* Grand Canyon University * Candidate for B. S. in Applied Management (curre
nt)
PERSONAL
* Numerous letters of recommendation are available upon request.
* Able and willing to work any shift, weekends, or to travel.
Additional information available.

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