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30 Gedney Avenue, St Anns, Nottingham, NG3 3DB

: 07791597083 :

Adama Jallow


I am a responsible and reliable and honest individual with an enthusiastic approach to work. I am
confident, ability to achieve personal objectives as demonstrated by successful completion of my studies
to date, I work well under pressure and has a positive attitude and willingness to learn at all times,
excellent customer service skills, flexible and able to deliver quality service with customer satisfaction. I
have a clear vision of future objectives, able to work on my own initiative and also as part of a team. I
am capable of hard work and adapting to any change in my environment.


o Good communication skills gained from giving presentations at seminars and dealing with
customers tactfully and diplomatically
o Working on team projects during my course has involved different roles, which have
developed negotiation and persuasion skills.
o Languages Fluent in English & Gambian and basic oral French.

o Successful course work was dependent upon participation and motivation of syndicated
project groups.
o Experience of working within a team-based culture involved planning, organisation, co-
ordination and commitment.

Problem solving
o Development of strong analytic skills working for Servisair taught me to find solutions to
client’s problems in a calm and efficient manner.

o Good working knowledge of processing packages including Microsoft Word, Excel and a
regular internet user


2010 – 2011 New College Nottingham (validated by Nottingham Trent University)

BA (HONS) Service Sector Management (awaiting results)

Modules included:

• Human Resource Management in Service • Marketing Planning for Service Sector

Sector Management Management

• Strategic Business Environment • Contemporary Issues in Service Sector

• Dissertation • Developing Business Skills and Research

Recently completed a dissertation on what the government of The Gambia is doing to help other
organisations in terms of improving tourism and the tourist experience. The project enhanced my
knowledge in managing a project on my own initiative on tight deadlines.

2007 - 2008 New College Nottingham, Foundation degree in International Travel and Tourism
Management (Distinction)

2006 - 2007 New College Nottingham, Gateway award in Airport & Airline operations (Merit)

1992 -1993 Mediterranean Insurance Institute of Malta, Diploma in insurance (Merit)

19 86-1991 Gambia High School, G.C.S.E: including English and French


October. 2009 – To Date Park Inn Nottingham, Receptionist

Worked as part of a team providing helpful and efficient customer service support, undertake
administrative duties, Cash handling and dealing with foreign exchange currencies.

April. 2008 – Sept. 2009 Jurys Inn Nottingham, Receptionist

Generally assisting in the day to day running of the reception department ensuring that they are in
sound administrative order as well as working to targets and increasing sales.

March 2007 –Oct 2007 Servisair East Midlands Airport, Passenger Assistant

Working under extreme pressure, dealing with customer queries tactfully and diplomatically, and
clerical duties e.g. sending faxes and photocopying and transferring phone calls where


I was a member of the Afro-Caribbean society at Marina International School.

Active member of clubs and societies within the Gambian community in Nottingham and London,
including the Fund raising society for the blind. During my spare time, I love to read John
Grisham novels because his books are also adapted to movies.


Travelled widely during holidays to countries like Norway, Sweden, Malta, United States, therefore I
have the opportunity to experience a variety of culture and people.
References are available on request