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 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V.

ALL RIGHTS RESERVED

HANDOUT

SUBSCRIBER FEATURES PROVIDED
BY A DIGITAL TELEPHONE
EXCHANGE

Edition : 03

770 00814 2390–VDBE i BELL EDUCATION CENTRE

The Bell Education Centre put in a great effort to give you this document. In case you have
any remarks, do not hesitate to send us your comments.

Our Training Directory describes all training programmes and modules this document (and
others) is used in.

This document was especially written for use during class instruction.
The contents of this document is generic. It deals with concepts and principles, rather than
with the latest releases of and modifications to the product delivered to the customers.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

International audiences use this document. It is therefore written in a clear, concise and
above all, consistent language.

BELL EDUCATION CENTRE ii 770 00814 2390–VDBE

TABLE OF CONTENTS

  
                                           
1. USER REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1 Large corporations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1.1 Company wide network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1.2 Connection to external users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2 Medium sized corporations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 Small corporations and professions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.4 Freelances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.5 Residential users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.6 User requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. USER SEGMENTATION / FEATURE MIX . . . . . . . . . . . . . . . . . . . . . 11
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

2.1 Private users (residential users) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1.1 Private use only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1.2 Private use and homeworking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2 Freelances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.1 Individual freelances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.2 Freelances as a member of a group of interest . . . . . . . . . . . . . . 13
2.3 Small companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3.1 Self contained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3.2 Small companies / manufacturer – distributor relation . . . . . . . . 14
2.4 Medium sized companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.4.1 Medium sized companies / Locally concentrated . . . . . . . . . . . . 14
2.4.2 Medium sized companies / dispersed . . . . . . . . . . . . . . . . . . . . . . 15
2.5 Large companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.1 Single location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.2 Multi–location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.6 Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3. FEATURE DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1.1 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1.2 Charging of features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.1.3 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.2 Line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.2.1 Analogue subscriber lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.2.2 Advanced analogue subscriber lines . . . . . . . . . . . . . . . . . . . . . . 27
3.2.3 ISDN basic access, primary rate access . . . . . . . . . . . . . . . . . . . . 27

770 00814 2390–VDBE iii BELL EDUCATION CENTRE

3.2.4 PABX access lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.2.5 Centrex lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.3 Bearer services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.3.1 Packet based bearer services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.3.2 Circuit switching based bearer services . . . . . . . . . . . . . . . . . . . . 29
3.3.3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.4 Subscriber control procedures ( SUBCTRL ) . . . . . . . . . . . . . . . . . . . . 32
3.4.1 Subscriber control procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.4.2 Subscriber control of IN based services ( SUBSCTRLIN ) . . . . 36
3.4.3 Screening list editing ( SLE ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3.4.4 Other subscriber control services . . . . . . . . . . . . . . . . . . . . . . . . . . 38
3.5 Number identification services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3.5.1 Malicious call identification (MCID) . . . . . . . . . . . . . . . . . . . . . . . . 41
3.5.2 Calling line identification presentation (CLIP) . . . . . . . . . . . . . . . . 43
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

3.5.3 Calling line identification restriction (CLIR) . . . . . . . . . . . . . . . . . . 45
3.5.4 Connected line identification presentation (COLP) . . . . . . . . . . 47
3.5.5 Connected line identification restriction (COLR) . . . . . . . . . . . . . 48
3.5.6 Called line identification presentation(CALIP) . . . . . . . . . . . . . . . 50
3.5.7 Called line identification restriction (CALIR) . . . . . . . . . . . . . . . . . 52
3.6 Addressing related features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.6.1 Abbreviated address (AA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.6.2 Fixed destination call (FDC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3.6.3 Fixed Destination Restrictions ( FDCRES ) . . . . . . . . . . . . . . . . . 59
3.6.4 Direct dialling in (DDI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.6.5 Subaddressing (SUB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3.6.6 Multiple subscriber number (MSN) (ISDN) . . . . . . . . . . . . . . . . . 63
3.6.7 Multiple subscriber number (MSNA) (analogue) . . . . . . . . . . . . . 64
3.6.8 Universal access number (UAN) . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.7 Call waiting and call completion services . . . . . . . . . . . . . . . . . . . . . . . 69
3.7.1 Call waiting (CW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3.7.2 Selective Call Waiting ( SCW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
3.7.3 Call completion to busy subscriber (CCBS) . . . . . . . . . . . . . . . . . 72
3.7.4 Automatic Redial (also called CCBS in Front Of Call) ( AR ) . . . 73
3.7.5 Call completion on no reply (CCNR) . . . . . . . . . . . . . . . . . . . . . . . 74
3.7.6 Queue service (QS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
3.7.7 Queue service with Customised Announcements (QSAN) . . . . 78
3.7.8 Priority call to attendant ( PRIA ) . . . . . . . . . . . . . . . . . . . . . . . . . . 79
3.7.9 Intrusion (INTRU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
3.7.10 Off hook queueing (OHK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

BELL EDUCATION CENTRE iv 770 00814 2390–VDBE

3.8 Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3.8.1 Call forwarding unconditional (CFU) . . . . . . . . . . . . . . . . . . . . . . . 85
3.8.2 Call forwarding to fixed announcement (CFFA) . . . . . . . . . . . . . . 87
3.8.3 Call forwarding busy (CFB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3.8.4 Call forwarding on no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . 91
3.8.5 Selective call forwarding (CFSEL) . . . . . . . . . . . . . . . . . . . . . . . . 93
3.8.6 Selective Call Forwarding Restrictions (SCFRES) . . . . . . . . . . . 94
3.8.7 Call forwarding timed (CFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
3.8.8 Call forwarding restriction (CFRES) . . . . . . . . . . . . . . . . . . . . . . . . 96
3.8.9 Call forwarding inhibition (CFI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
3.8.10 Call forwarding override (CFO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
3.8.11 Call deflection (CD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
3.8.12 Call Deflection Restrictions (CDRES) . . . . . . . . . . . . . . . . . . . . . . 101
3.8.13 Call transfer (CT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

3.8.14 Call transfer to busy (CTB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
3.8.15 Call transfer within a passive bus (CTPB) . . . . . . . . . . . . . . . . . . 105
3.8.16 Call transfer restriction (CTRES) . . . . . . . . . . . . . . . . . . . . . . . . . . 106
3.8.17 Follow me (FM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
3.8.18 Do not disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
3.8.19 Absentee Services (ABS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
3.8.20 Call Collection Service (CCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
3.8.21 Association Of Lines (AOL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
3.8.22 Filtered Service Interception (SVI) . . . . . . . . . . . . . . . . . . . . . . . . . 112
3.9 Charging related features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
3.9.1 Advice of charge (AOC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
3.9.2 Home meter (HM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
3.9.3 Coinbox (CBOX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
3.9.4 Green number (GN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
3.9.5 Reverse charging (REV) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
3.9.6 Selective Reverse Charging (SRCHG) . . . . . . . . . . . . . . . . . . . . . 120
3.9.7 Additional charge service (KIOSK) . . . . . . . . . . . . . . . . . . . . . . . . 121
3.9.8 Credit card call (CCC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
3.9.9 Credit card validation service (CCV) . . . . . . . . . . . . . . . . . . . . . . . 124
3.9.10 Hotel billing service (Customer CCC service) (HBS) . . . . . . . . . 125
3.9.11 Customer dialled account recording (CDA) . . . . . . . . . . . . . . . . . 126
3.9.12 Credit limit (CL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
3.9.13 Long Calls Permitted (LCP ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
3.10 Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
3.10.1 Closed user group (CUG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

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. .13 PABX related features . . .1 Private numbering plan (PNP) . . . . . . . .5 Group services . . . . .11. . . . . .13. . . . . . . . . . . . . . . . . .10. . . . . . . . . . . . . . . 138 3. . . . 192 3. . . . . . . . . . . . . . . . . . . . . . . . . . .2 Three party service (3PTY) . . . . . . . . . . . . . . . . . . . . . . . . . . 151  1995 BELL TELEPHONE MANUFACTURING COMPANY N. .6 General and individual directory numbers (GDN. . . . . IDN) . . . . . . . 139 3.4 Special ringing signals and dial tones . 182 3. . . .2 Direct dialling in (DDI) . . . . . 197 3. . . . . . . . . .10. . . . . . . . . . . .12. . . . . . . . . . 181 3. . . . . . . . . . . . . . . . . . . .5 Selective call restriction (SCRES) . . . . . . . . . . . . . . . . .13. . . . . . . . . . . . . . . . . . . . . ALL RIGHTS RESERVED 3. . . . . . . . . . . . . . . . . . . . . . . . .6 Other services . .14. . . . . . . . . . . . . . . . 133 3. . .6 Override services (OS) . . . . . . . . . . . . . . . . . . . . . . 186 3. . . . . . 136 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 3. . . . . . . . . .14.12. . . . . . . .2 Mobility . 185 3. . . . . 198 BELL EDUCATION CENTRE vi 770 00814 2390–VDBE . . . . . . . . . . . . . . . . . . . . . . . . . .7 Paging Machine (PAGING) . . . . . . . 161 3. . . . . . . . . . . . . . . . . . . . . . . . . .2 Call distribution to attendants/Automatic Call Distribution (ACD) 189 3. . . . . . . . . .12. . . . . . .10. . . . . . . . . . . . . . . . . . . . .12. . . . . . 184 3. . . . . 146 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Call Forwarding For Reverse Charging for Busy Multi Line Hunting ( RVCBMLH) . . . . . . . . . . . . . . . . . . . . . .11. . . . . . . . . . . . . . . . . .13. . . . . . . . . . . . .3 Call release (RLS) . . . . . . . .11. . . . . . .1 Support of PABXs . . . . . . . .14. . . .4 Attendant services . . . . . . . . .6 Meet–me conference (MMC) . . . . . . . . . 187 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 3. . . . . . 143 3. . . . . . . . . . . . . . 184 3. . . . . . . . . . . . . . .13. . . . . . . . . . . 166 3. . . . . . . . . . . . . . . . . . . . . .11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12. . . . . . . . . . .11. . . . . . . . . . . . . .7 Broadcast service (BRDC) . . . . . . . . .14. . . . . . . . . . . . . . .13. . . . . . . . . . . . . . . . . . . . . . 198 3. . . . . . .14. . .5 Add–on conference (CONF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 3. . . . . . . . . . . 162 3. . .12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 3. . . . . . . 156 3. . . .4 Multi–party conference . . . . . . . . . . . . 137 3. . .1 Interception . . . . . . . .7 Call Forwarding On Blocking ( CFBLOCK) . . . .11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Selective call rejection (SCREJ) . .12 Other circuit switching services .5 Direct dialling out (DDO) .V. . . . . 198 3. .3 Outgoing calls barred (OCB) . . . . . . . . . . . . . . . . . . . .9 Manager Secretary Functions (MS) . . . . . . . . . . . . . . . . .14. . . . . . . . . .10. . . . . . . . . .1 Call hold (HOLD) . . . . . . . . 187 3.4 Call queueing (QS) . . . . . . . . . . .14.14. . . . . . . . . .13. . . . 142 3. . . . . . . . . . . . . . . . . 182 3. . . . . . . . . 3. . . . . . . . 186 3. . . . . .13. . . . . . . . . . . .14 Centrex related services . 148 3. . . 139 3. .8 Voice Mail Service (VMS) . . 134 3. . . . . .10. . . . .6 Trunk Offering Barring ( TKOFFBAR ) . . . . . . . . . . . . . . . . . . . . . .5 Call observation . . . . . . . . . . 141 3. . . . .3 Line hunting (LH) . . . . . . . . . . .2 Incoming calls barred (ICB) . . . . .3 Delay announcements (DAN) . . . . . . . . 151 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 3. . . . . . .14. . . .3 Special line types . . . . . .13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Multiparty services . . . . . . . .

. . . . . . .2 ISDN professional service . . . . . 217 5. . . .7 Conclusion . . . .4. . . . . . . 211 4. . . .2 Alcatel metropolitan area network . . . . . 202 4. . . . . . . . . . . . . . .15 ISDN professional service (IPS) . . . . . .1 LAN interconnection . . . . . . . . . . . . . . . 201 3. . .2 Packet switching products . . . . . .5. . . . . . . . . . . . . ISDN subscribers (bearer services voice and 3. . . 220 ANNEX A : ALPHABETICAL LIST OF FEATURES . . . . .16. . . . . ISDN features controllable per teleservice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3. . . . . . . . . . . . . . . . . . .15. . . . . . . 208 4. . .1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Services . . 199 3. . . . . . . .1 Types of packet switching service . . . . . . . . . . . . . . . . . . . . . . . . . . 244 770 00814 2390–VDBE vii BELL EDUCATION CENTRE . . . . . . . . . . . . . . . . . . . .16 Packet switching services . . . . . . . . . .2 Alcatel fiber in the loop strategy . . 214 4. . . . . . . . . . . . . . . . 214 4. . . . . . . .4. 216 5. . . . . . . . . . . . . . . . . . . . .1. . . . . . . . . . . . 199 3. 235 C. . . . . . . . . . . . . . . . . . . . . . . . . .3. . .2. . . . . . . . . . . . . . 201 3. . . . . . . . . . . . . . . . .1 Packet switching service . . . . . . . . . . . . . . . . . . . 211 4. . . . . . . . . . . . . . . . . . . . 212 4. . . . .1 Flexible leased line networks (2 Mbit/sec) . . . . . . . . . . . . . . . . . . . . . . . . 217 5. . . . . . . . . . . . . . . . . .1 Synchronous digital hierarchy . . . . . . . . . . . 229 C. . . ISDN subscribers (Other circuit switched bearer services) . . . .3 Grooming in the access network . . . 238 C. . .1 Leased lines . . . . .3 Flexible leased line network . . . . . . . . . . . . . . . . . . . 199 3. . . . . . . . . .4 1.5. . . . . . . . . . . . . . . . . . .2 High speed leased line networks . . . 241 C. .2 Features related to packet switching . Packet switching networks . . Types of access line . . . . . . . . . . . .5. . . . 207 4. . . . . . . . . 210 4. . . . . . . 209 4. . . . . . . . . . .10 Ringing Line Groups (RLG) . . . . . . . . . . . . . . . . . . . . . .2. . .4. . .2 Cross connect systems . . . . . . . . . .1 Cabling types . . 2. . . . . . . . . . . . . . .2. . . . . . . . . . . . . . . . . . . 213 4. . . . . . . .3 Further evolution . . . . .1 Company wide (virtual) voice network . . . . 214 4. . . . . . . . . . . . 219 5. . . . . . . . . . . . ALL RIGHTS RESERVED 4. .V. . . . . . . . . . . . . . . 216 4. . . .15. . . . . . . . . . . . 208 4. . 225 ANNEX C : FEATURE LIST PER TYPE OF ACCESS LINE . 209  1995 BELL TELEPHONE MANUFACTURING COMPANY N. . . . . . . . . .16. . . 229 C. . . . . . . . . . . . Analogue subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 4. . . . . . . . . . . . . . . . . . . 207 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Grooming in the access network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.2 Flexible high speed leased line . OTHER PUBLIC NETWORK PRODUCTS . . . . . . . . . . . . . . . . . . . . 207 4. .5 Metropolitan area networks . . . . . . . . . . . . . . . . . . . . . . SUBSCRIBER ACCESS EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1. . . . . . . . . . . . .1. . . .1 kHz audio) . . . . . . . . . 221 ANNEX B : LIST OF ABBREVIATIONS FOR FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Access grooming products . 198 3. . . . 213 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14. . . . . . . . . . . . . . 3. . . . . . .

. . Advanced analogue subscribers . . . . . . . . . . . . . . . . . . . . . . . 249 ANNEX D : SERVICES REQUIRING THE IN FRAMEWORK . PABX services . . . . . . ALL RIGHTS RESERVED BELL EDUCATION CENTRE viii 770 00814 2390–VDBE . . . . . . . . . . . . . C. . .8. . . . . . . . . . 245 C. . . . . . . . . . . . . . .7. . 249  1995 BELL TELEPHONE MANUFACTURING COMPANY N. . . . . . . . . . . . . . . . . . .V. . .6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Centrex services . . . . . 248 C.

deactivation and interrogation of the feature. – We conclude the description with a number of remarks and limitations. a large number of technical descriptions have been developed over the years by vendors and service providers. 770 00814 2390–VDBE 1 BELL EDUCATION CENTRE . implementation limitations and other related problems – In chapter three. They are becoming of prime importance for a large proportion of network users. features are sorted into groups according to their behavior.. In this last part. INTRODUCTION A large number of features are available in all modern telecommunication systems. features will be described as either essential. the present document will describe the features of a typical modern  1995 BELL TELEPHONE MANUFACTURING COMPANY N. It is however quite difficult to determine which features are implemented in a certain system because universal feature names do not exist. Sometimes. In these appendices. – Next. The book also contains some other chapters describing some elements indirectly related to features. different entry points will bring the reader back to the list of features described in chapter 3. customers will however require another grouping for the features. features will be sorted in different ways. the user should be able to make a distinction between similar features. interworking problems.V. according to system requirements. – The main part of the book is chapter three. Through use of these index tables. – Chapter 2 maps features to these user groups. In a lot of cases. we will describe special requirements put on the equipment if they exist.. containing the feature descriptions. a brief chapter will be included related to activation. according to the type of user equipment. Through this description. In this chapter a brief description will be provided of the main features. This often leads to confusion. ALL RIGHTS RESERVED telephone exchange from a user point of view. a number of appendices have been included in the book. For this reason. In this part. Each feature description will consist of four parts: – a textual description of how the feature behaves towards the user. – A drawing which could be used as a clarification for the description. – Chapter 1 divides the market place into a few basic groups of users each with their own requirements. In order to solve this problem. This information is often too complicated and too detailed for marketing people and users In order to fill this gap. – The book consists of six chapters and a series of appendices. in alphabetical order. they provide a detailed technical description of the implementation of the feature. Every vendor and every operator uses his own terminology when referring to features. interesting or not applicable for the user group..

– The term feature is used by an equipment supplier to refer to a small function integrated into his system. In this way. we will discuss the features of digital telephone exchanges. In other words. – The term application is used to refer to a group of services offered to a specific user group. we will be able to show that Alcatel can answer to any of the user requirements stated in chapter 1 – The final chapter describes the evolution in the subscriber access network In this book. A bearer service is a type of transport connection offered by the network. we talk about bearer services and tele services. – Chapter 3 contains the actual service description – Chapter 4 gives a broader overview of the full range of Alcatel public network products. a group of services with the related selection of features can be packaged towards a special user group. All three terms are related to additional value offered by a system. This is why we use the name features when we discuss the capabilities of Alcatel 1000 S12. you will also discover the terms service and application. This package is referred to using the name application BELL EDUCATION CENTRE 2 770 00814 2390–VDBE . ALL RIGHTS RESERVED – The term service has a specific meaning in the ISDN framework. while the term tele service refers to an application.V.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Sometimes. There.

we will soon discover that we do not find just one type of user with always the same requirements. Although user requirements are very personal. Every user has his own specific requirements. In this book. they are already important customers for the operators and are likely to become even more important in the future. expansion or due to the entry into new markets.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.. In other words. hairdressers .. In this chapter. . we will look a bit more closely at the major requirements of these five groups of telecommunication users. lawyers. When we divide users in this way into five basic classes of users. we will look more closely at the applications provided for telecommunication users and the features which are made available for these applications.) is very large. When we look more closely at the telecommunication market. . In the future. Or perhaps. For the moment. . Freelances: People working freelance will normally work from their home. They will require extensive communication facilities. every user will ask for his own personal set of features. Large corporations: These large corporations normally occupy multiple buildings in one or even multiple countries. home workers should be classified under freelances because their telecommunication requirements might be rather similar. Over the years. As a result. they are however likely to become important customers for the telecom operators . For example. I do not consider home working as residential subscriber applications. these companies are likely to grow into multi–site companies due to acquisitions. Residential subscribers. This classification is very much dependant on the individual environment. 770 00814 2390–VDBE 3 BELL EDUCATION CENTRE . it is however possible to classify network users into a limited number of categories and to define a number of general guidelines that apply to all users in that category. we have attempted to divide the market into five basic categories of network users. Small corporations and professions: The amount of small corporations and professions (doctors. ALL RIGHTS RESERVED . USER REQUIREMENTS 1. Medium size corporations: A number of fairly large corporations are located in only one building or one private area. They won’t use telecommunications for professional applications. what classification is used for people involved in ”home working”. This is a separate group of users whose requirements are very specific. USER REQUIREMENTS In this book.V. I think home working is part of the environment of large or medium size corporations. They only require a number of low cost telecommunication applications. voice and well as non–voice. some specific problems will appear. they do not make use of advanced telecommunication features on a large scale.

USER REQUIREMENTS 1.1. a company wide network is required. which is safe from intrusion. ALL RIGHTS RESERVED the call. management and attendant support for the whole network should be possible from one central location or it should be possible to support this function in a distributed way. In other words. all computer equipment inside each BELL EDUCATION CENTRE 4 770 00814 2390–VDBE . Figure 1 : Company wide telephone network (Virtual) company wide voice net- work private numbering plan Company wide facilities Centralized operator control The IPS (ISDN professional service) provides this service in a flexible way.1 Large corporations 1. Also a large number of special features will be associated with the attendant providing service to the internal users. Internal communication inside these buildings and between buildings is becoming of prime importance to these companies. A large number of voice features will be required by the company in order to provide additional functionality for these internal communications. voice services and data services. .V. This network will mainly support two types of services. In a similar way. Voice services: A large corporation requires a company wide private telephone network capable of supporting an internal numbering plan and providing a consistent set of features to all users in the company independent of their location and the destination of  1995 BELL TELEPHONE MANUFACTURING COMPANY N. At the same time. . private exchanges will be installed in the different sites of the corporation or the centrex facilities provided by public exchanges can be used. a company wide data network is required. Corporations are not interested in how such a network is implemented but of course they will select the most cost effective solution if they have a choice between different options. These local private exchange functions are combined in a seamless way into one company wide voice network through the IPS service. Local area networks will probably be used to interconnect. Depending on the case. Data network. a continent wide or even a world wide network of buildings.1 Company wide network Large corporations normally establish a country wide.

In other words. The voice network runs over the PABX while the data are processed by a LAN. The approach that is taken will depend mainly on the requirements of the user. voice and data are often combined on the same public facilities in order to reduce the cost of the public infrastructure. The data traffic can be directed to the PABX which will combine the voice and data traffic onto one connection line leading to the other PABX.V. A good alternative might be to set up a virtual private data network by running these connections through some sort of public switch. In order to interconnect the different local area networks into a company wide network. he will require the same response from the network independent of whether the information remains inside one building or travels over the interconnection between buildings. Leased lines are used in this case to interconnect the different buildings of the company. In order to provide this service. Again the user will require a company wide virtual data network. Real private data networks can be set up for companies. This type of virtual data network will be resistant against line failures. These leased line based networks however lack the flexibility or reliability of a switched network. On the intercompany level. Of course. it is also possible to keep voice and data completely separate and to set up an individual interconnection network for voice and data. USER REQUIREMENTS individual location of the corporation. high speed interconnection between multiple buildings of the company is required.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The voice traffic can be added to the data traffic in a multiplexer and the information can then be forwarded to the other building. This data can be combined with voice in 2 ways. public interconnections have to be provided for data. 770 00814 2390–VDBE 5 BELL EDUCATION CENTRE . ALL RIGHTS RESERVED Figure 2 : Company wide data network (Virtual) company wide data net- work Fast internal exchange of data Safe from foreign intrusion The voice and data networks installed in the different buildings of the company are completely separated.

USER REQUIREMENTS Figure 3 : Add voice to data traffic LAN Data Data mux PABX Voice Building Public network connection Building  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Combined voice and data connections with the homes of employees who are involved in home working activities . a high speed public voice and data network will be required.. 1. Fax transmissions to customers. suppliers. this public interconnection will probably make use of some form of public switched network. high speeds will be required on these internal connections. This type of service can be provided by making use of a metropolitan area network.V. Typical applications in this case are: . potential customers.1.... Because. Electronic mail and EDI exchanges with a number of remote sites BELL EDUCATION CENTRE 6 770 00814 2390–VDBE . Again a large number of available voice features will provide extra functionality related to these foreign communications .2 Connection to external users Every corporation requires extensive amounts of communication with the outside world. ALL RIGHTS RESERVED LAN Data PABX Voice Data mux As explained before. suppliers. Again voice as well as data communication is required. Voice communications with customers. .

In this case. So these companies will not require virtual private voice or data networks running over the public equipment. All buildings of the company are however located on one private campus. Modem based data connections over the telephone network are however rather slow and not ideally suited for interactive applications. The operators marketing (commercial) department accessing this market segment will have to be well informed about the different features that can be offered by the system installed in the network. In this case. Access to remote destinations will however still be required. use will be made of metropolitan area networks. the company wide voice and data networks will become truly private networks. Again. This type of company can be quite large. a calling line identification service for the home worker will make sure that he does not have to go through an elaborate identification and authentication procedure before gaining access to the network. All these communications will have to be supported by a public switched network. The same services that were already mentioned for the large corporations (access to remote destinations) will again be required here. For example. we can assume that a number of telecommunication specialists are working in these companies. If real high speed data connections are required. They will be capable of listing the company requirements very explicitly during negotiations with the telecom operator. a number of users will resort to packet switching services or ISDN services When we approach this market segment.2 Medium sized corporations The difference with the first group of users is not necessarily the size of the company. a number of additional features can make life much easier for the people concerned. these organizations will rely on internal telecommunication specialists for the planning and the realization of the companies telecommunications infrastructure. It is only a matter of time before other sites will be used (acquisitions or remote market penetration). ALL RIGHTS RESERVED telecommunications. they will perform autonomous studies of a number of alternatives. At the same time. This type of corporation will probably grow into a multi–site company. we will rely heavily on the telephone network and its associated advanced voice features to increase the efficiency of external voice communications. A more passive role in which he maps the requirements of these types of users to the existing product and facility range would be more likely. Similar to large companies. These persons are normally very much aware of the possibilities that exist and even of the technical problems related to  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. A selective reverse taxation service could make sure that the homeworker does not receive the bill for the communications through the public network to his main office. while data will most likely be transmitted over the packet switching network or the ISDN. 770 00814 2390–VDBE 7 BELL EDUCATION CENTRE . 1. USER REQUIREMENTS In all these cases. The telephone network in most cases will be sufficient to support the voice connections. He will normally not have to perform an active role proposing solutions.

ALL RIGHTS RESERVED orders from the majority of his customers. Finally. If he cannot support EDI. Soon after the introduction. PCs are being introduced at an unprecedented rate. an organization of building constructors setting up a material data base for their members from which they can order building materials. a large number of construction companies and private builders already have access to this data base. it is very likely that more and more small organizations will start generating data traffic. Small organizations and professions are for the moment more modest users of telecommunications. For example.3 Small corporations and professions For the moment large and medium size companies are the most important customers for the administrations. For example. In this way. the official professional organization representing a group of professions or small organizations are starting to set up their own dedicated services. he cannot receive the purchase  1995 BELL TELEPHONE MANUFACTURING COMPANY N. USER REQUIREMENTS 1. not just in large organization but also in the smaller ones. As a result. This is a specific application answering to the specific need of this group of users. . small companies were forced to buy a fax in order to be able to communicate with their larger counterparts. They bring in a large amount of the operating companies revenue. The step from this point to data communication over the public network is very small . they become frequent data communication users Figure 4 : Example of a data base service for building and construction ÍÍÍ ÍÍÍPC Database ÍÍ containing information Network related to ÍÍ building materials ÍÍ PC For these reasons. At the same time they will probably start discovering that the use of advanced voice features can increase the efficiency of the organization. . even the smaller ones to support a range of services related to commercial activity.V. Also small organizations are discovering the benefit of advanced voice features. large corporations are forcing their suppliers and customers. Some companies will also be forced to introduce EDI (electronic data interchange) for example for the simple reason that the purchase order will arrive in the form of an EDI message. For a start. Mostly voice traffic is generated by these users while the amount of data traffic or feature traffic is very limited. interconnection of the PCs inside the organization becomes necessary. This situation is likely to change in the near future . BELL EDUCATION CENTRE 8 770 00814 2390–VDBE .

They support high speed data and voice transmission over the public network. ALL RIGHTS RESERVED freelance translator will require access to language databases or to colleagues who can help with translation of some technical terms. he has to send the result back to the customer. 1.V. This information could be sent using traditional mail. As a result. Telecommunications will however provide much faster solutions. Metropolitan area networks will provide a suitable solution for this. all multi–site corporations require a (virtual) private voice and also a (virtual) private data network. that they would like to have similar features at home. a range of advanced voice related features could be very successful. A range of networks will be used for the interconnection of these sites. the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The number of features required today is extremely limited. . we can conclude that all types of telecommunication users will rely heavily on voice connections through the public network. they also provide the access security required by companies. it is likely that a number of low cost features will find their way into the home of a large number of users. It is however likely that once people get used to specific voice features in the company. For example. Secondly.4 Freelances Freelances normally work from their home. they work alone. In this case. Freelance workers will sometimes work together in groups of interest.5 Residential users For the moment residential users only require a telephone connection. For example. This will lead to a fundamentally different marketing approach in which a clear explanation of the different features will be absolutely essential. 1. A large amount of communications will be required by them in their daily work. we will not find any telecommunication specialists in these organizations. leased lines could be used as main connection lines between the different buildings of an organization and a medium speed switched connection type 770 00814 2390–VDBE 9 BELL EDUCATION CENTRE . a group of interest can be set up in which a number of specific features might be made available. At the same time. USER REQUIREMENTS When advanced voice and data features are promoted to this market segment. As an alternative. a freelance translator has to receive translation work and when it is completed. 1.6 User requirements From the previous discussion. It should be clear by now that these freelances are becoming an important market for telecommunications operators. In some cases. . As a result.

high speed packet based networks might be required. They offer a fixed capacity which can not be exceeded and a problem in a transmission system or in a cable anywhere in the connection can interrupt the leased line. . as a result.V. As an alternative solution. Packet based public connections are effective in cases where traffic is very bursty and where the overall traffic volume is limited. ALL RIGHTS RESERVED flexible restriction service might be ideal to keep unwanted intruders out of the company wide network. For example. This new type of leased line service should support semi–permanent connections established over cross connect equipment. a  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Use circuit switched connections as a back up and as an extension for leased lines. Leased lines however present two disadvantages. a more reliable and at the same time more flexible type of leased line service could be set up. high speeds are needed on these interconnections. the packet switching solution can be much cheaper that leased lines. Sometimes. BELL EDUCATION CENTRE 10 770 00814 2390–VDBE . These problems can be solved in two ways. In this case. Similar types of features will be required for all these switched networks. ISDN with its associated speed of 2B + D or 30 B + D is ideally suited to fill this requirement. USER REQUIREMENTS could be used towards smaller buildings.

the subscriber is involved in home working and will require a special telecommunications infrastructure adapted to this environment. ALL RIGHTS RESERVED . Today. USER SEGMENTATION / FEATURE MIX In this chapter.1 Private use only The telecommunications infrastructure installed at the user’s home will be used exclusively for private purposes.V. access to home shopping data base services D. Users who only make use of telecommunications for their private use. we will map features onto user groups. Private use and homeworking: In this case. Low speed PC communications . For example. Cost objectives 770 00814 2390–VDBE 11 BELL EDUCATION CENTRE .1.1 Private users (residential users) Subscribers require telecommunications in their home. Large numbers of residential users want to have more mobility. B. Advanced telephonic features . 2. this mobility is offered by the use of mobile home telephones. C. 2. USER SEGMENTATION / FEATURE MIX 2. A.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Two classes of private users can be distinguished. This requirement of mobility is likely to remain important for residential users since it will permit them to receive calls wherever they are as long as they stay in the vicinity of the home. . . Main objective The user will be involved with basic voice communications with other private users. Access to information services. Main use The infrastructure installed at the home of the end user will be used mainly to support private telephone calls. The same five user groups defined in the previous chapter have been used here but every user group has been further subdivided into two smaller groups. Optional use .

In this case. Cost objectives Cost is shared between private and company use. In some cases. homeworking is used as a way to isolate oneself from the office. A. will be used for private communications and for home working. 2. the term teleworking is used for this type of homeworking. Optional use Combined voice and data communications.2 Private use and homeworking The telecommunications infrastructure installed at the end user premises. USER SEGMENTATION / FEATURE MIX The service should be low cost. D. This is only possible if a special infrastructure is set up in the home. In most cases.1. As a result. no special telecommunications  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Main objectives Telecommunication services from the office (home) BELL EDUCATION CENTRE 12 770 00814 2390–VDBE . Additional features could be interesting if the extra cost is acceptable. It is highly unlikely that consumers will be prepared to pay a lot of money for communication related features. ALL RIGHTS RESERVED infrastructure is required. Although this service is only indicated as being optional. B. 2. Main use Voice and data communication with the office C. Sometimes. Main objectives Homeworking is becoming more and more important. In this case.2 Freelances 2.2. A trade off between cost savings in the company and extra telecom cost will probably be made before the decision is taken to apply home working on any scale. a combined voice data communication might prove to be essential for the home worker.1 Individual freelances Freelances will work from their home. A. a range of extra professional telecommunication applications will be required from their home.V. however homeworking is just an alternative for going to the office. the office environment with its computer infrastructure has to be accessible from the home.

A typical example is a freelance consultant.V. Main use Specialized applications to be used by the group of interest . Closed user group facilities.1 Self contained Most small companies are self contained. Telecommunication services from the office (home).2. Advanced voice communications . A number of applications can be developed based on the client server architecture D.2 Freelances as a member of a group of interest The user is a freelance and will as a result operate from his home. Trade of calculations will be made in time and manpower savings  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Optional use Client server applications. A closed user group will be set up isolating the group of interest from the rest of the network. Because he belongs to a group of interest. Business and private telecommunications . A. he will have a strong affiliation with the rest of the group. Main objective Telecommunication services used in the office environment. Data transfer . 770 00814 2390–VDBE 13 BELL EDUCATION CENTRE . Host access C.3. Main use . They do not work together in groups although they have supplier/client relationships with other organizations. USER SEGMENTATION / FEATURE MIX B.3 Small companies 2. C. ALL RIGHTS RESERVED 2. He will have to keep in touch with specialists in his area. Optional use High speed data transfer for example image transfer D. Cost objectives Interested in low cost services but prepared to pay more for essential services. Cost objectives Trade of calculations of telecommunication costs versus cost savings for group of interest 2. B.

Small organizations require a similar set of services in order to remain competitive. Main use Communications within the closed user group.3. Cost objectives  1995 BELL TELEPHONE MANUFACTURING COMPANY N.2 Small companies / manufacturer – distributor relation A number of small organizations are involved in a manufacturer– distributor relation with specific companies. Cost is not of prime importance. 2.1 Medium sized companies / Locally concentrated A number of medium sized companies are concentrated in just one building. Voice as well as data communication will be required C. Optional use High speed applications could offer extra functionality in a number of cases. B.4. Main use All types of voice and data communications A range of special communication services C. Cost objectives A range of special applications will be required. USER SEGMENTATION / FEATURE MIX A. Their public telecommunication requirements will as a result be very limited.4 Medium sized companies 2. Main objective Large organizations are able to set up private data networks which offer a large amount of services for the users.V. A number of special applications will be required in this case A. ALL RIGHTS RESERVED Trade of in operation cost 2. Main objective Communications within the virtual private network set up between the manufacturer and the distributors B. D. Optional use Wide area centrex facilities D. the presence of the application is. A. BELL EDUCATION CENTRE 14 770 00814 2390–VDBE .

2 Medium sized companies / dispersed A number of medium sized companies are dispersed. This will include the use of high speed data communications. Main objective Telecommunication will become an important tool in the companies internal communications.4. telecommunications will be considered as a strategic asset. This will include a high percentage of fax traffic B.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.5 Large companies 2. 2. Optional use Wide area centrex or ISDN professional service D. Main objective Advanced company voice and data communications A. even internal communications will require use of the public infrastructure. C. A.5. As a result. B. Optional use PABX and/or centrex features C. Cost objectives Strategic decision. Main objective 770 00814 2390–VDBE 15 BELL EDUCATION CENTRE . USER SEGMENTATION / FEATURE MIX A. Main use Exclusively business use. Internal communication is a strategic weapon. Cost objectives A trade off calculation will be made of cost versus benefits. Main use Improvement of operations within the company.1 Single location Large companies could operate from a central location although this is not very likely A.V. In this case. ALL RIGHTS RESERVED 2.

This matrix is added at the end of this chapter in the form of pull out pages.6 Grid The actual assignment of features to the different user groups can be found in the form of a matrix. Cost objectives Optimum connection of locations providing the required service at minimum cost. it means that the feature is not relevant for the user group. USER SEGMENTATION / FEATURE MIX Support external communications Provide remote access to the corporate network for home workers. In the vertical direction. you will find the features. Cost objectives Application dependent  1995 BELL TELEPHONE MANUFACTURING COMPANY N. optional. Main objective Use of the public infrastructure for virtual private network applications B. Main use Advanced voice and data communications C. If nothing is indicated. 2. the user groups are repeated. In the horizontal direction. Main use Optimal linking of various locations for voice as well as data traffic C. On every cross point you find either nothing or an indication required. BELL EDUCATION CENTRE 16 770 00814 2390–VDBE . Optional use Broadband capabilities D. ALL RIGHTS RESERVED 2. B.5. Optional use Interconnection of data networks D.2 Multi–location Most large organization operate from multiple locations A. specialized or nice. .V.

. Of course it should be remembered that this grid only provides an overall evaluation of use of features. Each individual industry segment will have his specific requirements which will partly be reflected in the development of very specific applications for each industry segment and partly in the use of very specific features. An indication optional signifies that the feature could be useful but is not absolutely required.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Finally. USER SEGMENTATION / FEATURE MIX . . The indication specialized informs us that the feature is normally not applicable for the user except in some special cases.V. ALL RIGHTS RESERVED 770 00814 2390–VDBE 17 BELL EDUCATION CENTRE . the indication nice to have informs us that the feature is not needed by the user but might be nice to have if the associated cost is minimal. An indication required informs us that the feature is absolutely required for the user. .

ALL RIGHTS RESERVED ing interest Malicious call identification O O O O O O O Calling line id.V. restriction O R R R R R R Called line id.presentation O R R R R R R Connected line id. restriction R R R R R R R Connected line id. restriction N N O O R O O Abbreviated address N O N O N O O Fixed destination call O O O O O O O Direct dialling in S S S Subaddressing O O R R R R R Multiple subscriber number O R R R R R R Universal access number O O R O O O Call waiting O R R R R R R Call completion to busy subscrib. presentation R R R R R R R Calling line id. N O O R O R O er N N N O N O N Call completion on no reply O O O R R R Queue service S S S S Intrusion O O O O O O O Off hook queueing O R R R R R R Call forwarding unconditional O O O Call forwarding to announcement O O O R R O Call forwarding busy O N O R R R R Call forwarding no reply O O R R O O R Selective call forwarding O O O R R O Call forwarding timed N R R R R O Call forwarding restriction N R R O O O Call deflection O O O O R O Call transfer O O R S S O N O R S Call transfer to busy N O O R R R O Call transfer restriction O R R R Follow me 770 00814 2390–VDBE 18 .presentation N N O O R O O Called line id. Private use Selfcontained As member Self–contained Manufacturer/ Locally vate and of distributor concen- Features use telecommut. group of relation trated  1995 BELL TELEPHONE MANUFACTURING COMPANY N. R: required O: optional S: specialised N: nice to have Private users Freelances Small companies Mediu Only pri.

V. R: required O: optional S: specialised N: nice to have Private users Freelances Small companies Medium Only pri. dialled account recording S S O Closed user group O N R O R O Incoming call barring N O O S Outgoing call barring N N N O O O O Call forwarding restriction S N S O S Selective call rejection S S S S S Selective call restriction S S S S S Outgoing call screening S S S S S S S Call hold N N O O O R O Three party service O O O O O O Call release O N O O O R O Multi–party conference N O O O R O Add–on conference O O O O O O Meet–me conference O O O O O O O Interception R R R R R R R Call pick up O Call park O N N O O N N Personal number N N O O O O O Terminal portability O R R R R R R Class of service transfer R O O O O O O BELL EDUCATION CENTRE 19 . group of relation trated ing interest Advice of charge R R R R R R R Home meter R R R R R R Coinbox S S S S S Green number S O S Reverse charging N N O O O O O Kiosk service S S S S S Credit card call S S S Credit card validation service O O O O O Hotel billing service S S S Cust. Private use Selfcontained As member Self–contained Manufacturer/ Locally vate and of distributor concen-  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED Features use telecommut.

V. ALL RIGHTS RESERVED Features relation trated ing interest Data privacy O R R R R R R Data service O O O O O O O Call return N O R R R R O Distinctive ringing N N N N N N N Selective ringing S S S S S Single line observation S S S S S S S Call observation S S S S S S S User–to–user signalling N O R R R R R Priority S S S S S Alarm call R R R R R R R Do not disturb N N N Do not disturb override N N N N N N N N N N N Emergency call services S S S S S Televoting S S S S Temporary disconnected service S S S S 770 00814 2390–VDBE 20 . R: required O: optional S: specialised N: nice to have Private users Freelances Small companies Medium Only pri. Private use Selfcontained As member Self–contained Manufacturer/ Locally vate and of distributor concen- use telecommut. group of  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

V. Private use Selfcontained As member Self–contained Manufacturer/ Locally vate and of distributor concen- Features use telecommut. R: required O: optional S: specialised N: nice to have Private users Freelances Small companies Medium Only pri. ALL RIGHTS RESERVED ing interest PABX related features Direct dialling in S S S S S S Line hunting S S S S S S Call queueing S S S S S S Direct dialling out S S S S S S General directory number S S S S S S Individual directory number S S S S S S Centrex related features Private numbering plan S S S S S S Automatic call distribution S S S S S S Delay announcements S S S S S S Attendant services S S S S S S Group services S S S S S S override services S S S S S S ISDN professional service S S S S S S BELL EDUCATION CENTRE 21 . group of relation trated  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

R: required O: optional S: specialised N: nice to have Private users Freelances Small companies Medium Only pri. ALL RIGHTS RESERVED ing interest ISDN packet switched bearer services PS on B–channel O O R R R PS on D–channel O R R R R R Teleaction O O R R R R R User signalling O O R R R R R Frame mode bearer service N O R R R R ISDN circuit switched bearer services Voice R R R R R R R 3.V. Private use Selfcontained As member Self–contained Manufacturer/ Locally vate and of distributor concen- Features use telecommut. group of relation trated  1995 BELL TELEPHONE MANUFACTURING COMPANY N.1 kHz audio R N R R R R R 7 kHz audio O O 0 0 0 0 0 64 kbit/sec unrestricted R O R R R R R 2 * 64 kbit/sec unrestricted O O O O O O R Multislot channel bearer serv. O O O O 770 00814 2390–VDBE 22 .

The detailed assignment of features to the users of individual line types can be found in a number of annexes added at the end of the book. Through the description in this book. ISDN lines support a range of circuit mode bearer services as well as packet mode bearer services  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION 3. This will be followed by a description of the bearer services supported by the ISDN line types. Each group contains a number of similar features.1. we will attempt to show the difference between these similar features. Most features apply to the users of all line types.1 Introduction 3. The rest of the chapter will consist of a description of the features of Alcatel 1000 S12.V. Following groups of features have been defined : 770 00814 2390–VDBE 23 BELL EDUCATION CENTRE .1 Feature description Alcatel 1000 S12 supports an extensive range of access line types. This selection of features is described in the current chapter. lines supporting a PABX. ALL RIGHTS RESERVED An extensive set of features is available for the users of these line types. While analogue lines support only a basic telephone bearer service. Figure 5 : A1000 S12 environment ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ Features ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ Bearer services ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ Line types ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÍÍÍÍÍÍÍÍÍÍÍ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ ÅÅÅÅÅÅÅÅÅÅÅÅÅÅ We will start this chapter with an overview of the line types supported by Alcatel 1000 S12. This feature description is split into a number of groups. ISDN line types. analogue line types. FEATURE DESCRIPTION 3.

Calls are forwarded by the network to a selected destination . ISDN Professional Service and other PABX and centrex related features. certain features may not be available in your country while some other features might only apply to certain types of subscribers (only analogue or only ISDN). attendants will be present in this company wide network (IPS). This chapter will describe the specific centrex features offered by Alcatel 1000 S12. Packet based services. In order to find out this information. Due to national requirements. the actual BELL EDUCATION CENTRE 24 770 00814 2390–VDBE . Features related to the identification of individual equipment supported by the network . It is capable of creating a (virtual) private company wide voice network by combining private and public equipment. A three party service permits a communication with either one of two destinations while a conference call will support communications between a large number of participants. we refer to the requirements put forward by the concerned administration during negotiations with the suppliers or to the feature related information inserted into the administrations telephone directory. All features described up to now will be applicable in this environment. special services are foreseen to complete the call in a number of different ways . Call forwarding. Restrictions. FEATURE DESCRIPTION . Charging related features. Packet switching services can be provided for ISDN subscribers supported by the Alcatel 1000 S12. Addressing related features. Features related to the identification of either party involved in the call . Finally. ALL RIGHTS RESERVED . A large number of restrictions can be set up for the telephone service  1995 BELL TELEPHONE MANUFACTURING COMPANY N. For example. First. then an overview will be given of the additional features associated with packet switching The reader should remember that this is a generic description of the features that can be provided by A1000 S12. A large number of charging options are provided by the system .1.2 Charging of features The charging subsystem in A 1000 S12 has been implemented in a very flexible way. They are put together at the end of the chapter. A number of special features have however been added which are only applicable to the ISDN professional service. Number identification services. Multi–party services. ISDN professional service (IPS) is an extension of the centrex service.a number of features cannot be classified in any of the previously mentioned groups. .V. 3. At the same time. As a result. charging related to features has not been standardized. Charging is a very important element in telecommunications. . If the call does not result in a normal conversation. . Call waiting and call completion. an overview will be given of the different packet based services related to ISDN. Two more chapters are added at the end of the chapter. the features used to support a PABX and the integration of these into IPS.

From this moment the feature is active and all calls destined to subscriber A will be forwarded to the set of user B. For every day that the feature is active. Subscriber A has subscribed to the call forwarding unconditional feature and pays a subscription fee every 2 months. usage charges could be paid by either the calling or the called subscriber or the charges could even be divided between both. Usage charges: When a feature is used. Administrations can decide to collect a daily charge for features that were active during the day. Even if no calls arrive. subscriber A will probably have to pay a daily fee because the feature is active for the moment. the feature is not active. The number of taxation pulses associated with each action is of course dependent on the administrations wishes. Usage charges for normal telephone calls are paid by the calling subscriber. This type of taxation is also referred to as midnight charging in A1000 S12 technical documentation . ALL RIGHTS RESERVED . In order to clarify this let’s look at an example Call forwarding unconditional. The actual rate will again depend on the administration. A subscription fee can be associated with a feature or a group of features. In this way. For example. he might have to pay the rate of a long distance call for all incoming local calls while the calling user will be charged for the call up to subscriber A. As a result. all calls to subscriber A will arrive at his premises. the subscriber will pay the administration a predetermined amount of money. The fee will even have to be paid if the feature is not used . the subscriber decides to activate the feature using the existing subscriber control procedures. The payment of these user charges will be feature dependent. 770 00814 2390–VDBE 25 BELL EDUCATION CENTRE .V. FEATURE DESCRIPTION charging for the supplementary services will depend on the wishes of the individual administration. When calls are made to subscriber A. For the moment.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. he asks the system to forward all his calls to user B. if the call is transferred to another toll area by subscriber A. In case of features. This charge has nothing to do with usage charges. it is highly likely that he will have to pay for the extra distance associated with the call. In most cases. Taxation for active features. The subscriber could be charged a predetermined number of units for each activation/ deactivation or interrogation of a feature. This is a fee that will have to be paid as long as you subscribe to the feature. At a certain moment. This fee is a fixed tariff per day. An activation fee can be requested for this activation call. somebody will have to pay the related usage charges. Following strategy will often be used by administrations for the taxation of features: . only successful attempts will be charged. Activation/ deactivation and interrogation charges.

This can again be associated with payment of an extra fee. For some description however. In this case. Figure 6 : Taxation of call forwarding Activation: activation fee Daily fee for active features Usage fee per call Deactivation: deactivation fee  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In this case.1. BELL EDUCATION CENTRE 26 770 00814 2390–VDBE . when a call forwarding feature is used. after a number of days. The term calling user refers to the user who originated the call. a deactivation of a feature will quite often be free of charge. the term subscriber will be used to refer to the person (or organization) who subscribed to the service and who will pay for this service. ALL RIGHTS RESERVED Permanently: a subscription fee can be required I do not claim here. So subscriber A. Perhaps. we will have to make a distinction between the subscriber on the one hand and the calling or called user. FEATURE DESCRIPTION Finally. the terms have the same meaning. It would not be fair to the calling user to make him pay for the extra path through the network. he only made a local call and the called subscriber transferred his line to a remote destination. it would not be fair to let the calling user pay.V. It is logical that extra costs will be associated with this. In most cases. the term subscriber and user will be used to refer to a user connected to the system over an analogue or an ISDN line.3 Terminology In this book. the call is forwarded to a remote location. that subscribers will always have to pay all these taxation fees First of all. administrations can decide that no taxation is required for certain actions. the feature will be deactivated. who installed the call forwarding has to pay 3. For example. The term called user refers to the user who terminated the call. It is really the administration who has to decide how features will be paid by the customer Secondly.

The advanced user to network signalling provided by ISDN enable us to provide a range of features. 3.2.1 Analogue subscriber lines This is the normal type of subscriber line.V. primary rate access The Alcatel 1000 S12 supports ISDN access lines. 3. ALL RIGHTS RESERVED unavailable to these subscribers 3. However.3 ISDN basic access. These ISDN lines can directly support end user equipment. Basic access as well as primary rate access is provided. Figure 7 : ISDN access line Analogue lines PABX A1000 S12 ISDN ISDN lines 770 00814 2390–VDBE 27 BELL EDUCATION CENTRE . This ISDN PABX will then support the actual end user equipment. a number of improvements to the user to network signalling make some advanced facilities available to the subscriber. A two wire connection is provided to these subscribers on which they will send analogue information (300 – 3400 Hz). No advanced signalling is supported on this line and as a result.2. some advanced facilities will be  1995 BELL TELEPHONE MANUFACTURING COMPANY N. 3. For example. the calling party number will be sent to the called subscriber at the start of the ringing phase.2 Line types Alcatel 1000 S12 supports following types of user interfaces. but they will normally be connected to an ISDN PABX.2 Advanced analogue subscriber lines This is also an analogue subscriber line: again a 2 wire connection will be used to connect the subscriber equipment to the exchange and analogue information will be transmitted on this line (300 – 3400 Hz). This information can now be displayed on the user set.2. FEATURE DESCRIPTION So when the name subscriber and user appear in the same text. they have a different meaning.

ISDN PABXs are connected to the system using ISDN basic access lines or primary rate access lines. A number of specific features are required on centrex lines.5 Centrex lines The Alcatel 1000 S12 centrex service is a PABX like service offered by the public network.2.V. BELL EDUCATION CENTRE 28 770 00814 2390–VDBE . For example. For example. The extension lines leading to the centrex extensions are regular analogue or ISDN basic  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED access lines. Although these lines are regular lines. FEATURE DESCRIPTION 3. a number of special functions are required. There are no specific requirements for these lines. the line hunting service will look for a free line leading to the PABX. the centrex will have to support a private centrex wide numbering plan. 3.2.4 PABX access lines Traditional PABXs are connected to the A1000 S12 using analogue lines or digital trunks.

Voice. As a result.1 Packet based bearer services A. This bearer service is ideally suited for low volume packet based communications. 3. Only the bearer services are supported by the network. The service is offered on a B–channel and will as a result have a speed of 64 kbit/sec. Packet switching on a B–channel Packet switching can be supported within the ISDN framework. C. Bearer services will relate to the way the information is handled. B. Teleservices are actual end user services that can be provided within the ISDN framework. he will be able to set up packet calls over the D–channel. Teleservices are supported by the end user equipment. 770 00814 2390–VDBE 29 BELL EDUCATION CENTRE . From that moment.2 Circuit switching based bearer services A. This service is similar to the service offered by the telephone network. It is based on the concept of frame relaying or frame switching and will provide much higher throughputs than the normal packet switching services. These services are split into bearer services and teleservices.V. Frame mode bearer service This is a high speed packet type of communication. Within the ISDN framework however. Packet switching on a D–channel Packet switching service can also be supported on a D–channel. When the user subscribes to the bearer service packet switching on a B–channel. the user will be able to make packet switched calls at a maximum rate of 64 kbit/sec. he will be assigned a B–channel terminating on a packet handler.3. 3. a range of new services have been defined.3 Bearer services The analogue telephone network only offers a basic telephone service. Multiple user will even be able to set up packet switched calls simultaneously on the same D–channel. ALL RIGHTS RESERVED 3. we will only look at the bearer services Following bearer services are available within the ISDN framework  1995 BELL TELEPHONE MANUFACTURING COMPANY N. When the user requests packet switching on a D–channel.1 kHz audio The bearer service voice will support a transmission of a voice signal (300 – 3400 Hz) over the network.3. FEATURE DESCRIPTION 3. This service is ideally suited for medium to high speed data exchanges in a packet mode format.

BELL EDUCATION CENTRE 30 770 00814 2390–VDBE . Each channel has a rate of 64 kbit/sec. – H11–channel: This is a channel with a rate of 1536 kbit/sec. This channel is only supported to permit interworking with a 24 channel based ISDN (USA). In this way. The service 2 * 64 kbit/sec will actually set up 2 independent channels. This service is again supported over a B–channel. One of the alternative solutions for the videotelephone service is based on the use of 2 channels. 64 kbit/sec unrestricted In order to transmit data over a B–channel. FEATURE DESCRIPTION The service 3. When we specify 3. ALL RIGHTS RESERVED (frequency band 50 – 7000 Hz) into a stream of 64 kbit/sec. the access line will provide a capacity of 32 X 64 kbit/sec. A voice channel could be half–duplex or full–duplex. each with a bit rate of 64 kbit/sec between the users Two B–channels on the same access line are required to support this service E. This communication is full–duplex.V. B.1 kHz audio is very similar to the normal voice service. Multislot channel bearer service When a user is connected to the ISDN network over a primary rate access connection. we will require the bearer service 64 kbit/sec. C. The service 7 kHz audio will encode a speech channel  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This data stream can still be carried over one B–channel. 2 * 64 kbit/sec This bearer service has been especially defined for the support of the videotelephone application. a high quality voice communication can be set up over the ISDN network. With advanced voice coding techniques. This bearer service will offer a 64 kbit/sec clear end–to–end circuit switched connection. These services are supported over a B–channel. The frequency band supported by a normal voice call is 300– 3400 Hz. – 64 kbit/sec – 2 * 64 kbit/sec – H0–channel: This is a channel with a speed of 384 kbit/sec. 7 kHz audio A normal voice call is of only moderate quality. we receive a guaranteed full duplex connection. D.1 kHz audio. This service is supported over a B–channel. it is however possible to encode a high quality signal as a data stream of 64 kbit/sec. This bearer service is used to support full–duplex modem communications over the ISDN network. The user will be able to request different types of circuit switched connections over this interface.

3. 1536 or 1920 kbit/sec.V. 770 00814 2390–VDBE 31 BELL EDUCATION CENTRE . This service will make use of 6. Most of these features are provided for all line types and bearer services. 3. FEATURE DESCRIPTION – H12–channel: This is a channel with a rate of 1920 kbit/sec Based on these channels. A range of features are available on the system. the line types and the bearer services supported by Alcatel 1000 S12 were discussed. circuit switched connections can be set up over the ISDN with a speed of 384.3 Features In the previous two paragraphs.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED These features will be discussed in the next paragraphs. 24 or 30 B–channels.

ALL RIGHTS RESERVED BELL EDUCATION CENTRE 32 770 00814 2390–VDBE .4 Subscriber control procedures ( SUBCTRL )  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. FEATURE DESCRIPTION 3.

we will discuss the basis of subscriber control for IN based features. Prefixes including digit * and digit # will require at least a DTMF analogue telephone set. In the succeeding paragraph.V. we will look at some special cases. ALL RIGHTS RESERVED . Which facilities can be manipulated using subscriber control facilities . we will look at the general procedures applied for subscriber control.4. In a first paragraph. Finally. The related administration will decide:  1995 BELL TELEPHONE MANUFACTURING COMPANY N. for example remote control.1 Subscriber control procedures A. FEATURE DESCRIPTION Subscribers are allowed to have a limited control over their features using special subscriber control procedures. Which actions should be taken in reaction to a subscriber control procedure 3. Which service code will be used to manipulate the service . In order to execute these actions. certain specific prefixes are used. The basic procedure for subscriber control is very similar for most features. Remote control procedures will allow users to activate certain services from any user set connected to the network Of course subscriber control procedures are very much country dependent. Analogue DTMF sets The basic procedure used for subscriber control by analogue subscribers can be seen in the next figure 770 00814 2390–VDBE 33 BELL EDUCATION CENTRE . Whether a password is needed . Only the intelligent network (IN) based features are controlled in a fundamentally different way.

use: # SERVICE CODE . Control of specific features can be protected by a password. For some features. use of a password is even mandatory. A password is often a four to six digit number. Only recently some Telecom Operatores – e. we can request the current state of the feature from the system. For activation or registration of a feature. there is – from a network point of view – also no need for standardization. if the password is not used also the separator will not be used. Note : Since most service codes are only significant in the user to network interface. FEATURE DESCRIPTION Figure 8 : Subscriber control procedure (analogue subscriber) – OFF HOOK – DIAL TONE – SERVICE INDICATION ( – @ PASSWORD) ( – @ SERVICE DATA)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. up to 100 different features can be controlled by means of subscriber control procedures.g. In other words. Most administrations make use of 2 digit service codes. ALL RIGHTS RESERVED –# – RESPONSE @ : separator ( ) : optional A subscriber control action starts with the user going off hook and waiting for dial tone. a service indication will be entered. BELL EDUCATION CENTRE 34 770 00814 2390–VDBE . The password is preceded by a separator. It is assigned by the administration for a subscriber and is common for those features provided for a subscriber requiring a password. With interrogation. use: * SERVICE CODE . use: *# SERVICE CODE. For interrogation of a service. different passwords for individual features are not supported. and not all features require a password. Following rules apply for the service indication: . Upon reception of dial tone. In this way.V. The service codes have not been standardized by CCITT. in Europe – decided to aim at a standard set of service codes. For cancellation or deactivation of a feature.

In this case. all calls except kiosk line calls. For example. completion information can be generated in the form of a message on the display of the ISDN telephone set. more detailed feedback can be offered to the subscriber in case of failure of the action. it will optional for all subscribers etcera. Faulty manipulation can indicate an actual manipulation error but can also indicate use of an erroneous password. So some subscribers will have to give a Password. In reality. feedback in the form of an audio tone (as for analogue lines) and a message on the display. during the activation of a restriction. In other words. The reaction of the network to these subscriber control actions will of course not be in audio form but in the form of text. In some countries. For certain markets ( example Belgium). . ISDN subscribers Telephones connected to the ISDN network can use basically the same procedures for subscriber control that were used by analogue subscribers. In other words. it will be mandatory for all subscribers. ALL RIGHTS RESERVED . This means if a Password is mandatory. if it is optional. B. zonal calls only. Because the telephone is however equipped with a display. while for other subscribers the use will be optional. Congestion tone: Tone used to signal back that the feature request could not be accepted due to a shortage of resources. Confirmation tone: a special tone informing the user of the successful execution of the subscriber control action. feedback will be generated in two ways. a limited amount of subscriber control is also supported for dial sets. The subscriber control procedure is completed by a tone generated by the exchange. it is possible that an ISDN line is restricted to 770 00814 2390–VDBE 35 BELL EDUCATION CENTRE . In this way. Faulty manipulation tone: Tone used when the action could not be executed due to a faulty manipulation. The input is closed by typing ’#’. FEATURE DESCRIPTION Note: In normal cases. This extra information can be entered after the password. Supplementary information may be required during the activation of a specific feature. . Some features for ISDN subscribers can be assigned for individual teleservices supported on a line or for all teleservices. each subscriber has to use the Password on the same way. a range of prefixes have to be reserved in the national numbering plan for subscriber control actions. the subscriber may decide on the type of restriction: emergency services only. a separate prefix for each deactivation request and if interrogation has to be supported yet more prefixes will be required.V. one prefix has to be assigned for each activation. it is possible to define the use of the Password per (group of ) subscribers. Following tones typically apply:  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The subscriber control procedures provided for data equipment connected to an ISDN line are hard to describe since they depend on the local software supported on the PC. invocation of a feature that the user did not subscribe to and a number of other reasons.

he will be able to modify data related to the service. Using this terminal.4. Figure 9 : Subscriber control of IN based services Service subscriber Service Management System (SMS) Telecommunication = network Management center IN For some voice related services. he will be presented with a number of service specific menus. Remote control means that the subscriber is able to control IN based services from any terminal connected to the network and not just from his own user set. special subscriber control procedures have been defined. the subscriber will require a data terminal connected to the network. the user will be able to access the management system. BELL EDUCATION CENTRE 36 770 00814 2390–VDBE . This terminal  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The term remote control is used in the text instead of subscriber control.V.2 Subscriber control of IN based services ( SUBSCTRLIN ) A number of advanced features have been implemented according to the intelligent network (IN) platform. This will require an extra input. 3. When features depend on the individual teleservice supported on the line. a limited amount of control can be supported from normal telephone sets using the normal subscriber control procedures. At this moment. In both cases. the user will establish a connection to the IN management center (service management system) and log in to the system. In this case. subscriber control procedures will permit the user to identify the teleservice to which the subscriber control action applies. Through these menus. FEATURE DESCRIPTION local telephone calls only while a fax on the same line is not restricted. In order to carry out these remote control activities. to retrieve statistics of service use and to perform a large number of other actions. the service subscriber receives a large amount of control over his own service parameters. ALL RIGHTS RESERVED can be connected to an ISDN line or to an analogue line. In order to allow this advanced type of subscriber control.

The screening list editing function permits the subscriber controlling the screening list to make modifications in the list. the feature selective call forwarding will make use of a screening list. using ”# SERVICE CODE (@PASSWORD) @ DN #” . With an interrogation. Basically. modify existing directory numbers. these procedures are just a variation of the basic procedures used for subscriber control. Directory numbers are deleted in a similar way. we will find a number of directory numbers (or prefixes). add extra directory numbers. screening list editing can also be performed by invoking a procedure which adds the CLIP information of the present or last call to the list. the code ”* SERVICE CODE (@PASSWORD) @ DN #”is formed. .4.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.3 Screening list editing ( SLE ) A number of features will make use of a screening list in the network. ALL RIGHTS RESERVED Note : In some markets. For example. FEATURE DESCRIPTION 3. The user will be able to manipulate this list using subscriber control procedures. we can find out whether or not a directory number is present in the screening list. Calls originating from users with other directory numbers will not be (or will be) influenced by the feature and will as a result (not) progress as a normal call. In this list. Figure 10 : Screening list Screening list Add/ N blocks delete/ of change/ 5 DNs display Exchange Each screening list will consist of a number of blocks of 5 directory numbers. An interrogation is carried out in typing ”*# SERVICE CODE (@Password) @DN #” 770 00814 2390–VDBE 37 BELL EDUCATION CENTRE . The related service will be (or will not be) invoked for the numbers present in the screening list.V. Additions to the screening list are carried out by going off hook and waiting for dial tone. . DN represents the directory number which is to be added to the screening list. delete directory numbers and display the content of the screening list. At this moment.

4. a range of supplementary services shall be deactivated if they were previously active. the general deactivation can either be invoked for one of the multiple subscriber numbers or a global reset can be carried out for all the numbers. Figure 11 : Subscriber control Manipulate own features from own set BELL EDUCATION CENTRE 38 770 00814 2390–VDBE .4 Other subscriber control services A. Remote control ( RMCTRL ) Subscriber control procedures are used by a subscriber to control his individual features from his own telephone set. Note : The name of all screening list based features start with the word selective.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED General deactivation usually applies to following features (not exhaustive): – Alarm call – Completion of call to busy subscriber or on no reply – Call forwarding (unconditional. General deactivation/ reset ( GDEACT ) A special service code has been assigned that can be used as a general deactivation indication. If Multiple Subscriber Numbers have been assigned to the subscriber line (ISDN). to fixed announcement. FEATURE DESCRIPTION The service code used is the service code of the feature associated with the screening list. 3.V. When this code is entered. In this way. B. busy or no reply) – Line hunting The service is intended to be used when the subscriber returns from absence and wishes to restore his set so that it can again terminate calls. a different screening list can be created for every screening list based feature.

Procedures used for remote control are slightly more complicated than ordinary subscriber control procedures. Figure 12 : Remote control Home set of user Home exchange  1995 BELL TELEPHONE MANUFACTURING COMPANY N. he will have to identify himself since no more link exists between the subset from which the actions are executed and the subscriber. from the moment of activation of the remote control procedure. After successful execution. the user will be guided through the procedure by means of announcements. control of the feature is required from any set connected to the network. FEATURE DESCRIPTION For some special features however. overrides have been 770 00814 2390–VDBE 39 BELL EDUCATION CENTRE . ALL RIGHTS RESERVED Call to home exchange Telephone network Set used to carry out remote control action The actual manipulations required for this remote control are similar to the actions required for subscriber control. followed by the subscriber identification number (directory number). Although voice prompting is ideally suited for non–experienced subscribers. In other words. This type of extended subscriber control is referred to as remote control. During the process the subscriber will have to enter the forwarded–to destination. This is achieved by dialling a special directory number associated with the users home exchange.V. For this reason. use will be made of voice prompting. Afterwards. all calls for the related subscriber will be forwarded to the selected destination. In order to facilitate the procedures. The subscriber can ask the network to transfer his calls to any telephone set in the network. The main difference is however that the subscriber will invoke the service by dialling a special directory number associated with his home exchange. experienced users will find that the prompt will slow them down. Remote control is for example used for the service ”follow me”. remote control will allow the user to activate specific services from any point in the network. In this way. This information will have to be completed with a password.

This override is completely flexible.V. From that moment he can rely on these voice prompts. Remote control is supported from analogue as well as ISDN sets.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION foreseen. he can wait for voice prompts if he wants. meaning that the subscriber can key in part of the input until his memory lets him down. When the subscriber has activated the service. ALL RIGHTS RESERVED BELL EDUCATION CENTRE 40 770 00814 2390–VDBE . ISDN sets will also make use of DTMF for remote control. Analogue sets will make use of DTMF to pass the appropriate information to the system. but he can also continue keying in the information without waiting for the appropriate prompts.

Called party number (and called party subaddress if available) The service has to be activated on the line by the administration (using the appropriate Man Machine Commands). Man Machine Commands are used to execute this activation. The service is invoked by performing a register recall or with a specific service code. Time and date of the request . but usually contains the following information of the call: . 770 00814 2390–VDBE 41 BELL EDUCATION CENTRE . deactivation or interrogation facilities are supported. it can be invoked during any terminating call. Description This service identifies and registers the source of an incoming call. The service is activated by the administration on request of the authorities. Once the service is activated.5 Number identification services 3. the calling party number (and subaddress) is retrieved and a printout is generated. Activation.5.V. The information which is collected for this identification depends on the Telecom Operator. FEATURE DESCRIPTION 3. deactivation and interrogation No user activation.1 Malicious call identification (MCID) Figure 13 : Malicious call identification Register recall  1995 BELL TELEPHONE MANUFACTURING COMPANY N. At that moment. ALL RIGHTS RESERVED Malicious call identification active Calling party identification Printer A. Calling party number (and calling party subaddress if available) . B.

the calling subscriber will have gone on hook before the called subscriber had time to take the appropriate action. The subscriber has to take the appropriate action (register recall) to invoke the service. it is possible that the calling party number is not available. The actual information is not forwarded to the premises of the called subscriber. It is intended for the official authorities. ALL RIGHTS RESERVED When the service has been installed on a subscriber. A printout of the information is generated in the terminating exchange. the malicious call identification can also be invoked during a short time after hook on of the calling subscriber. In this case. an output is not automatically generated. details of the call will still be registered. In some cases however. The service is normally invoked during the stable phase of the call. Due to interworking problems. BELL EDUCATION CENTRE 42 770 00814 2390–VDBE . all available information pertaining to the origin of the call will be stored and printed out. If the called subscriber executes the register recall within the allotted time. The service applies to all telecommunication services.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. Remarks and limitations The service is supported for analogue as well as ISDN subscribers. FEATURE DESCRIPTION The service is invoked by pressing the register recall button during the stable phase of a call for which the subscriber is terminating party. In order to overcome this problem. C.

If no information arrives in the originating exchange over the access line. The calling party number can be generated in a number of ways: .V. This is typically used when the calling device is an analogue telephone supported by the ISDN PABX. . .5. In this case. FEATURE DESCRIPTION 3.2 Calling line identification presentation (CLIP) Figure 14 : Calling line identification presentation Exchange Analogue Exchange Calling line ISDN identification ISDN  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The ISDN PABX at the originating side can generate the information. ALL RIGHTS RESERVED Calling line identification Exchange ISDN PABX Subscriber B Analogue ISDN Subscriber B subscribed to Calling line identification service A. Description The calling line identification presentation service is a terminating feature which delivers the calling party identity to the called parties end user equipment at the start of the call (if the information is available). the information will be generated by the originating exchange. the full address of the calling party including subaddress will be transmitted. This is typically used when the calling subscriber is an analogue subscriber connected to an Alcatel 1000 S12. 770 00814 2390–VDBE 43 BELL EDUCATION CENTRE . The calling party terminal generates the information and transmits it in the initial signalling message.

Activation/ deactivation The service is permanently available. When a call terminates on an advanced analogue set. As a result. the ringing can continue. In this way. B. C. In the idle period following this ringing burst. D. Afterwards. Sometimes. It is of course also possible to use the information as a search key in advanced identification applications (computer supported telephone applications).6. While ISDN sets are able to receive and decode the directory number and the subaddress of the calling party.5). the calling line identification will be sent over the line using a modem type communication. The local processing of this information upon arrival depends on the end user device. lasting 400 msec. The calling party number (and subaddress) can be displayed on the screen of the called parties device during ringing phase. the name of the calling party and other related information could be displayed on the screen during ringing phase. This service is sometimes referred to as CLASS.921– Q. FEATURE DESCRIPTION The calling party identification is always in the form of a directory number. Network generated: This option is used for calls originating from analogue access lines connected to the network. the advanced analogue set can only visualize the calling party’s directory number. screened and verified: Information generated by end–user or PABX and screened by network.931). In this case. an initial ringing burst will be sent. it is accompanied by a subaddress (refer to paragraph 3. The service is also available for advanced analogue sets. The subaddress is not transmitted to the set and can as a result not be displayed. The service is available for ISDN subscribers. BELL EDUCATION CENTRE 44 770 00814 2390–VDBE . the existing ISDN signalling messages used for call set up will be used to transmit the calling line identification to the set of the end user. Advanced analogue sets are special types of analogue sets equipped with a display of 2 * 20 characters and making use of a special signalling to send information to the set at the start of the ringing phase. The information does not arrive on the access line but is generated by the network. . ALL RIGHTS RESERVED prevented by invoking the service Calling line identification restriction.V. the information will appear at start of ringing. The calling party identification will arrive in the SETUP message in the fields ”Calling party address”. Transmission of the information can however be  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The address information will be flagged as : . User generated. ”Calling party subaddress”. Technical implementation The implementation of this feature for ISDN subscribers is compatible with CCITT recommendations DSS1 (Q. Remarks and limitations The service is not available for normal analogue subscribers.

a type of secret number service is set up enabling the calling party number to keep his number (and subaddress) secret from the called party. 3. 770 00814 2390–VDBE 45 BELL EDUCATION CENTRE . The default option can be selected as restricted or not restricted. the calling party address will never be delivered by the network to the called party . If the default option is set to restricted. In this case. the information will not be displayed unless explicitly requested during call setup. FEATURE DESCRIPTION . On a temporary basis.V. while the default option non–restricted means precisely the opposite. The user generates the information which is passed without screening. On a permanent basis.3 Calling line identification restriction (CLIR) Figure 15 : Calling line identification restriction Calling line identification not available  1995 BELL TELEPHONE MANUFACTURING COMPANY N. User generated and unscreened: This option is only supported with specific agreement between user and network. In this way. ALL RIGHTS RESERVED ISDN Subscriber A Calling line identification Subscriber B Subscriber A has subscribed to the service: calling line identification restriction A. Description The calling line identification restriction service is a service related to originating calls whereby the calling party requests the network not to deliver the calling party number to the end user equipment of the called party. the subscriber can select whether or not the calling party number can be displayed on a call by call basis. In this case.5. The service can be supported in two ways .

In this case. Remarks and limitations The service calling party identification restriction can be assigned to analogue subscribers as well as ISDN subscribers  1995 BELL TELEPHONE MANUFACTURING COMPANY N. It is just not transmitted to the called subscriber . deactivation and interrogation When the service is provided on a permanent basis. the called party will receive an indication during ringing phase that the calling party number is not available B. BELL EDUCATION CENTRE 46 770 00814 2390–VDBE . The identity of the calling party still arrives in the final exchange. A similar service might also be useful within a centrex environment where an attendant has an override of any calling line identification restriction. In this way. In some cases however it will be possible to override this service: for example . The calling party number is still available in all exchanges in the network. It is possible that specific terminating subscribers can override the calling party identification restriction. ALL RIGHTS RESERVED When calling line identification restriction is set. no subscriber control is required. This override category should be reserved for special users only (for example emergency services) and should not be made generally available. the number will be transmitted to the called party premises anyway. the attendant will always be informed of the number of the internal extension requiring attendant support. FEATURE DESCRIPTION When this service is used. C. When the service is provided on a temporary basis.V. it does not mean that the calling party number is not transmitted over the network. This service is ideally suited for emergency services which can use the number to retrieve the address of the caller. it is just not delivered to the called subscriber. Activation. The service malicious call identification is not prevented by calling party identification restriction from determining the identity of the calling party. subscriber control procedures have been defined to override the default setting on a call by call basis.

Description Due to the use of advanced voice features. If the connected party is an analogue user connected to a the Alcatel 1000 S12 . If the connected party is an analogue user connected to an ISDN PABX. The service provides the ability for the network to pass the identity of the connected party to the calling party at time of answer. a call pickup can result in the call arriving on another set. As a result. a connection can be established with a secretary serving the called party. the ISDN PABX will generate the address information . The called party can have a call forwarding service active.4 Connected line identification presentation (COLP) Figure 16 : Connected line identification presentation Call Forwarding Subscriber C A1000 S12 Called party Subscriber B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED Connected line identification Calling party Subscriber A Connected party Subscriber C A. The connected line identification service is a service applicable to originating calls. it is highly likely that the called party is different from the actual party answering the call. the information will be an unambiguous identification of the user. The information can be included in the CONNECT message (signalling message transmitted at answer time) in several ways . In this case. the terminating exchange will generate the information 770 00814 2390–VDBE 47 BELL EDUCATION CENTRE . including subaddress if available .V. When the call is answered by an ISDN user. the information will be generated by the end user equipment answering the call. the calling party cannot be sure whether or not he is actually communication with the called party. FEATURE DESCRIPTION 3.5.

If the calling party has subscribed to the service connected party identification presentation. The address information provided by the connected party is again screened by the network in normal cases. the calling subscriber will be able to detect whether or not the information has been verified by the network (flag: user provided verified and passed. the connected party identification will be transmitted independently of whether the equipment at the subscriber premises is capable of processing the information C. he can prevent the calling user from being aware of this call forwarding by invoking the appropriate service. 3. Upon request of the connected party (subscription time). By scanning the content of the information.V. Analogue subscribers or advanced analogue cannot be assigned the service.5 Connected line identification restriction (COLR) A. Remarks and limitations  1995 BELL TELEPHONE MANUFACTURING COMPANY N. this action can be suppressed. The connected party can subscribe to the service connected line identification restriction (see later). The connected party can override the service in different ways: .5. In this case. it is probable that the information is not provided. the information will probably be displayed on a small screen. Description This service applies to the terminating side of the call When an ISDN call is answered. For these users. ALL RIGHTS RESERVED The service can only be provided for ISDN users. user provided and unverified or network provided). BELL EDUCATION CENTRE 48 770 00814 2390–VDBE . B. In some cases. When the connected party is connected to an old type of telephone exchange. no information is provided for the calling subscriber. he will receive this information at the time of answer. it is delivered to the calling parties equipment where it will be presented in some form. Activation/ deactivation & interrogation The service is provided on a subscription basis. If the called party has installed some form of call forwarding. the service will apply to all teleservices supported by the user. In this case. the identity of the connected party is transmitted over the network to the calling party side. it is accompanied by a subaddress (another number) When the connected line identification arrives at the originating side. When the subscriber has subscribed to the service. If the calling device was an ISDN telephone. The actual format in which the information is presented depends on the local equipment. FEATURE DESCRIPTION The connected line identification is a directory number. the calling subscriber is not informed that the call has been forwarded and the identity of the connected party is not passed to the calling user. .

In other words. the information is passed to the calling party unless explicitly prevented. The called party number has subscribed to the service ”connected line identification restriction” with the default set to restricted. . Activation/ deactivation & interrogation The service can operate in 2 basic modes. Only the permanent option will be supported in this case. He presses a special function key provided on his telephone set to override the connected line identification restriction. During the ringing phase. In this case. In a similar way. This override is often given to the attendants inside a private network. it does not mean that the connected party number is not transmitted over the network. Of course a default value has to be set. In this way. the calling user will be unaware of the identity of the actual connected party. The connected line identification restriction will make sure that the identity of the connected party is not offered to the calling party. the connected party number is still available in all exchanges in the network. then the information is not passed to the calling subscriber unless the B–subscriber explicitly overrides the function. Temporary. When connected line identification restriction service is set. C. The actual manipulations required to override the default depend from terminal to terminal but the special action should be executed prior to answering the call. a number which should be unknown to the majority of network users. At this moment.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. B. If the default is set to ”presentation restricted”. In this way. He can now decide that the calling party is allowed to see his identity. Subscribers with an override will always see the identity of the connected party. Remarks and limitations The service is normally used by ISDN subscribers and will apply to all teleservices used by these subscribers. his identity will be passed to the calling subscriber and delivered to his terminal. The service can also be provided for analogue users. the service will apply to all terminating calls. the called party will see the number of the calling subscriber. He can only guess that the call has not been forwarded in some way and that the connected party is the called party. on a call by call basis. Afterwards he goes off hook. Permanent: In this case. One possible scenario could be implemented in the following way. FEATURE DESCRIPTION A number of network users however require a secret number. if the default is set to not restricted. the subscriber can select whether or not he wants his identity to be passed to the calling party.V. Specific subscribers can be provided with an override for the restriction. ALL RIGHTS RESERVED . the attendants can always determine the identity of their communication partner. in this way answering the call. it is just not delivered to the calling party equipment. 770 00814 2390–VDBE 49 BELL EDUCATION CENTRE .

For example. In this case. ALL RIGHTS RESERVED Called line identification Calling party Subscriber A Subscriber B Subscriber C subscribes called line identification presentation Connected party Subscriber C A. BELL EDUCATION CENTRE 50 770 00814 2390–VDBE . this information will already be present from the start of the ringing phase. he will normally assume that the call was destined for him. Just like the calling party number. a secretary serving 2 managers will see immediately for which manager the call was destined when a call is diverted to her phone.5. This type of service can be especially useful in a business environment.V. when certain calls to subscribers are rerouted to attendants or secretaries. Description When a subscriber goes off hook during ringing phase.6 Called line identification presentation(CALIP) Figure 17 : Called line identification presentation Call Forwarding Called line identification Called party Subscriber B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. When a call arrives at the subscriber premises. FEATURE DESCRIPTION 3. it might be useful if the connected user was informed of the identity of the called party to whom the call was initially destined The called line identification presentation service applies to the terminating side of the call. In this case. the call is not destined for the current set but was initially intended for another user. As a result. the identity of the called party (information dialled by the calling subscriber) will be transmitted to the end user equipment and will be presented on the equipment. it could be presented during ringing. It is however possible that the call was transferred by the network.

the identity of the calling party as well as the digits dialled by the calling party (identity of the called party) can be presented simultaneously on the end user equipment of the B–subscriber during the ringing phase. it is possible that no called party number will be provided. The feature is not offered as a separate feature. The service should be provided for the forwarded–to user (that means to the destination of the forwarded call). 770 00814 2390–VDBE 51 BELL EDUCATION CENTRE . It applies to all teleservices. ALL RIGHTS RESERVED which lasts for 400 msec. the identity of the called party will automatically appear whenever a call is forwarded to the operator. The called party number. After subscriptions. she alone will require this service. The service is supported for ISDN subscriber. the digits dialled by the calling subscriber always arrive at the called party premises. In order to support this service. In this case. also the subaddress will be offered to the user set and displayed. if an operator wants to see the identity of the called party for all calls forwarded to her. In case the directory number is accompanied by a subaddress. Remarks and limitations The service is not supported for analogue subscribers. Due to limitations of existing networks (existing signalling systems). In other words. The actual called party (the served user) does not require a special service. FEATURE DESCRIPTION B . it will be offered as an option within the framework of most call forwarding features. A modem type communication is used for the transmission of this information. In the following period of silence. As a result. The service is also supported for advanced analogue subscribers. in other words.V. As explained before.Activation/ deactivation & interrogation The service will be offered on a subscription basis. the service will be invoked for all terminating calls. the calling line identification and the called line identification can be transmitted to the set. From that moment. this information will have to be transmitted to the destination of the transfer in case of a transfer service. when a call arrives on an advanced analogue line. This service can be combined with the service calling line identification presentation. C. an initial ringing burst will be transmitted  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Again only the directory number will be transmitted and not the subaddress. The feature is only useful within the framework of call forwarding (or call deflection). It is possible for the called party to prevent the network from transmitting his identity to the forwarded to user using the called line identification restriction service (refer to next paragraph).

two options exist . When the forwarded–to–subscriber supports the service called line identification presentation. Description The called line identification restriction applies to terminating calls which are forwarded in some way. the called party number is passed to the forwarded–to–destination. This can be prevented by the called party.V. The called party identification restriction is offered to the called party to prevent the network from passing his identity to subsequent forwarded to users in this way creating a type of secret number service for the called party B. the called party number will be transmitted to the end user equipment. Permanent subscription. When a terminating call is forwarded by the called party (using some type of call forwarding service). Activation/ deactivation & interrogation When a customer has subscribed to the service.7 Called line identification restriction (CALIR) Figure 18 : Called line identification restriction Call Forwarding Called party Subscriber B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the called party identity will not be provided to the subscriber who answers the call BELL EDUCATION CENTRE 52 770 00814 2390–VDBE . In this case. He can use the called line identification restriction service to inform the network that the called party number should not be delivered to the connected party.5. FEATURE DESCRIPTION 3. ALL RIGHTS RESERVED Called line No called party identification identity Calling party Subscriber A Subscriber B subscribes to called line identification restriction Connected party Subscriber C A.

V. In this case. Remarks and limitations The service is available for analogue as well as ISDN subscribers. The connected subscriber can be provided with a special override class. It is offered as an option within the call forwarding features. Only the permanent option is available for analogue subscribers. Again 2 default values exist. it is not offered as a separate feature by the Alcatel 1000 S12. 770 00814 2390–VDBE 53 BELL EDUCATION CENTRE .  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Temporary: In this case. the service can be invoked on a temporary basis. ALL RIGHTS RESERVED This feature is only useful within the framework of call forwarding. As such. the restriction will be overridden and the called party identity will again be provided to the connected party. restricted or not restricted. C. This service can be especially useful for a manager secretary service to make sure that the secretary can always see for which manager the call was initially intended while other connected subscribers don’t see this information. FEATURE DESCRIPTION .

 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

FEATURE DESCRIPTION

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54
770 00814 2390–VDBE

FEATURE DESCRIPTION

3.6 Addressing related features

A number of advanced addressing features are available in modern telecommunication
networks. Some of them apply to analogue as well as ISDN subscribers while others only relate
to ISDN subscribers. These addressing related features will be described in this chapter

3.6.1 Abbreviated address (AA)

Figure 19 : Abbreviated address
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Originating exchange

Personal address list
Abbreviated Directory
Abbreviated
address addresses Numbers
Full directory number
01 2403794
02 2403726
03 0049771
0.. .......

A. Description

The abbreviated address service applies to originating calls.

The abbreviated address facility allows the user to identify call destinations using an abbreviated
number. Normally, the abbreviated number will be 2 digits long, allowing the use of up to 100
numbers. Upon arrival in the originating exchange, the abbreviated number is translated into a
destination identifying the called party.

Following types of Abbreviated Address exist:

- Standard Abbreviated Address with Facility Code

In this case the called party is a Facility. The destination used in this case is the
corresponding Facility Code

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FEATURE DESCRIPTION

- Standard Abbreviated Address with Directory Number

In this case the called party is another Subscriber. The destination used in this case is the
corresponding Directory Number of the Subscriber.

- Enhanced Abbreviated Address with Postdialling

In this case, the destination contains only a Prefix. The served user is expected to dial the
rest of the least significant digits after the Abd code

- Enhanced Abbreviated Address with Postdialling and Replacement

In this case, the destination contains a Directory Number. The served user is allowed to
overwrite the last least significant digits of this Directory Number.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

In order to support the service, a personal translation list should be provided in the originating
exchange. This list will allow the translation of the abbreviated address into the correct
destination.

The actual service invocation differs from country to country. A few general rules however apply.
A call is started in the normal way (hook–off and dial tone). Upon reception of dial tone, a special
code is entered to indicate the use of an abbreviated address (for example **). Then the
abbreviated address is dialled.

Figure 20 : Abbreviated address invocation

Hook off

Dial tone

** (service identification)

abbreviated address

B. Activation, deactivation & interrogation

Data related to the service are manipulated using normal subscriber control procedures. In this
way, new abbreviated addresses can be added to the list. Abbreviated addresses can be
deleted or modified using basically similar procedures.

C. Remarks & limitations

Abbreviated address lists are normally personal lists assigned to and controlled by an individual
subscriber. It is however also possible to assign a common list of abbreviated addresses to a
group of subscribers. This is particularly useful in association with a business communication
group or centrex in which a group of users are treated as one business user. In this case,
modification of the database is not supported for all individual users. Only a limited number of
users in the group will be allowed access to the database.

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FEATURE DESCRIPTION

Users can subscribe to an individual abbreviated address list and at the same time they can
also be a member of a common address list.

Most modern telephone sets also offer telephone features like abbreviated dialling. In this way,
personal abbreviated dialling lists are supported by the users own set. The abbreviated dialling
service implemented in Alcatel 1000 S12 is however very interesting if a common list of
abbreviated addresses is required for a group of users.

The service applies to analogue as well as ISDN subscribers.

The translated number can take the form of a directory number or it can take the form of a
directory number accompanied by a subaddress, or a facility code or a prefix.

The abbreviated numbers are offered in packets of 10 numbers. One user can use multiple
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

packets (if permitted by the administration). The service applies to all telecommunication
services.

Note : Some Telecom Operators allow also the mapping of an abbreviated address on a partial directory
number (a prefix), which is particularly interesting if the destination directory number corresponds with a
PABX indialling number. This is referred to as ’abbreviated dialling with post dialling’. This feature exists
with and without post dialling dialtone.

3.6.2 Fixed destination call (FDC)

Figure 21 : Fixed destination call

A1000 S12

Hot line
destination

Call automatically
set up at time of
hook off

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FEATURE DESCRIPTION

A. Description

The fixed destination call service applies to originating calls.

The user is allowed to predefine a fixed destination to which all calls originated from the
telephone set are to be connected. The directory number of the destination is stored in the
originating exchange.

Two types of fixed destination call can be provided :

- Immediate: in this case, the connection is established immediately upon going off hook.

- Timed: after going off hook, a timer is started and the calling subscriber receives dial tone. If
no digits have been dialled when the timer expires, a connection is made to the predefined
destination. If the subscriber started dialling digits before the timer expires, a normal
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

telephone call will be set up. This timed service permits the use of the telephone as a normal
telephone set while a connection is automatically made after an appropriate timeout. Such a
type of service could be extremely useful in a company environment where the user is
allowed to make calls to any destination. A timed hot line could be provided to an attendant
providing assistance on request. In order to reach the attendant, the subscriber only has to
remain off hook until expiry of the timer.

B. Activation, deactivation & interrogation

No user control support is provided for the immediate type of fixed destination call. A connection
is established immediately upon hook–off and as a result, it is impossible for the subscriber to
invoke a modification service from his set.

User control for the timed service is provided using the normal procedures of subscriber control.
The owner of the line will be able to modify the destination in the database using these
procedures or to activate and deactivate the service.

Upon interrogation, the user will be provided with the state of the service (active or not) and the
identity of the destination.

C. Remarks and limitations

The service applies to analogue as well as ISDN subscribers.

The fixed destination call service takes priority over any restrictions currently active for the user.
In other words, if the destination of a timed fixed destination call is set to a foreign country and a
restriction exists on the line (for instance only local calls), the fixed destination call will be
established anyhow.

The destination of a fixed destination call can be either a directory number or a directory number
accompanied by a subaddress.

The timer used for the timed fixed destination call is individual for any subscriber. As a result, a
different timer can be provided for each individual subscriber.

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This restriction list can be set up per user. the extension users connected to a PABX cannot be reached directly. A. FEATURE DESCRIPTION The service has no impact on terminating traffic.. ISDN subscribers can override the service by inserting a call destination in the SETUP message. its use is limited for analogue subscribers.. This list is called the Fixed Destination Restriction List  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Description Direct dialling in is a feature which has been used for a long time in the PABX environment. In some cases. Analogue subscribers have no way of overriding this service and..3 Fixed Destination Restrictions ( FDCRES ) Every user can setup a list of destinations.. This is an option used in Spain 3.6.4 Direct dialling in (DDI) Figure 22 : Direct dialling in Exchange PABX Incoming call Extension number : 3726 DN : 2403726 DN : 240. All incoming 770 00814 2390–VDBE 59 BELL EDUCATION CENTRE . as a result. Note : For Immediate Fixed Destination on ISDN connections it is possible to reserve a fixed B channel for FDCI.V.6. The service fixed destination call immediate will set up a connection immediately at time of hook–off. Incoming calls will terminate on the appropriate user extension. 3. that cannot be used as a fixed destination. ALL RIGHTS RESERVED A destination found in this list can not be used as Fixed Destination for that user.

This type of PABX is referred to using the term PABX without indialling. No user control is allowed over the selection of this prefix. All calls with a 7 digit directory number starting with prefix 240 are routed to the PABX of this company. The first digits of the directory number will be used to identify the PABX while the other digits will be used to select the appropriate extension. The last four digits in the directory number will be used to select a user extension inside the PABX. A PABX without indialling will have a 7 digit directory number and all calls with this directory number will be handled by the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Use of direct dialling in. For example. A company with a four digit internal numbering plan will be assigned a 3 digit prefix by the telephone administration. In this case. A PABX without indialling will have a directory number conform with the national numbering plan and all incoming calls with this number will be handled by the attendant. ALL RIGHTS RESERVED attendant of the PABX. Direct dialling in can be used in countries where the administration supports either a closed or an open numbering plan. FEATURE DESCRIPTION calls terminate on an attendant in the PABX. extension users of the PABX can be reached directly by dialling a directory number. in a closed numbering plan environment will however use up a large portion of the available numbering plan. C. The prefix for the PABX is assigned by the administration conform with the national numbering plan. The handling of the last digits is performed by the PABX installed at the end user premises. deactivation & interrogation Not applicable. These directory numbers again have to conform to the numbering plan requirements of the local administration. A large number of PABXs however support indialling.V. Activation. Within the same toll area. BELL EDUCATION CENTRE 60 770 00814 2390–VDBE . The service is applicable to all telecommunication services. direct dialling in means that part of the directory number dialled by the subscriber is used to route the information to the appropriate PABX while the final digits are used for selecting an extension inside the PABX. a specific company could be assigned the prefix 240. PABXs supporting direct dialling in will also be assigned a range of 7 digit numbers. Remarks & limitations The service is applicable to analogue PABXs as well as ISDN PABXs. The complete directory number remains conform with the numbering plan used by the local administration B. For example: a telephone administration may support a closed numbering plan in which all local telephone numbers used inside a given toll area consist of 7 digits. In other words.

As a result. These subaddresses are assigned by the owner of the equipment using local programming features provided in the end user equipment. When a call is made between 2 ISDN users.6. a subaddress is extra addressing information generated by an ISDN user which is used to select a specific piece of equipment at the called side. In this case. the system will automatically select the compatible equipment on the line. all devices attached to an ISDN line can be provided with a subaddress. In order to solve this. In some cases however. Description Subaddressing is a service applicable only to ISDN subscribers.5 Subaddressing (SUB) Figure 23 : Subaddressing Subaddress : A Subaddress : B ISDN line (One directory number)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the calling user may wish to contact one specific piece of equipment or one specific service provided on the subscriber line. In this way. the calling user making a call to an ISDN subscriber will automatically be connected with compatible equipment in the user line. A subaddress is an extra identification for equipment connected to the line. Incompatible equipment will remain idle. the directory number can be dialled by the calling subscriber followed by a subaddress. busy tone will be returned to the calling user. FEATURE DESCRIPTION 3.V. When no compatible equipment is available on the line. When a call is made to this directory number. the directory number as well as the subaddress will be transmitted over the network to the called subscriber premises where they will be used to select the piece of equipment in the line with the selected subaddress. ALL RIGHTS RESERVED Subaddress : C Subaddress : D A. Every ISDN line is normally identified by one directory number. Each ISDN basic access connection can support multiple devices (maximum 8) and each device can support multiple services. The network will not use this extra 770 00814 2390–VDBE 61 BELL EDUCATION CENTRE . In other words. only compatible equipment will react to an ISDN call.

The public ISDN network does not use or analyze subaddresses. Remarks and limitations Subaddresses can only be used for pure ISDN to ISDN calls. Subaddresses can be up to 20 octets in length. The public network does not actually carry out any processing on the subaddress. the ISDN call will be rejected and the calling user will receive busy tone. Subaddresses are passed transparently over the network. They are the full responsibility of the owner of the equipment. Activation. It will only carry the information to the called side. B. ALL RIGHTS RESERVED Subaddresses apply to all telecommunication services. deactivation & interrogation Not applicable. A subaddress can also be added to the calling line identification. FEATURE DESCRIPTION information for routing the call.V. Subaddresses can be used in conjunction with the service direct dialling in. C. The service subaddressing offered by the public network guarantees that the network will transmit a subaddress (when available) to the called side. Subaddresses can be transmitted over the network as part of the called party identification (called party number and subaddress). no subscriber control is required. Direct dialling in can be used to select an extension line of the PABX. Further actions depend on the equipment installed at the end user premises. the called line identification or the connected line identification. He has to make sure that subaddresses are unique. subaddresses cannot be used to override the compatibility checks performed in ISDN. while the additional subaddress can be considered as a kind of address extension allowing the selection of a piece of equipment (or a service) on the line. In other words. The network will only guarantee that the subaddress is transported transparently over the network and delivered to the equipment at the called side at the time of seizure. BELL EDUCATION CENTRE 62 770 00814 2390–VDBE . When the subaddress of incompatible equipment is specified. As a result.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The management and assignment of subaddresses to the user equipment is the responsibility of the subscriber. the call routing will be based on the directory number only. The subaddress will be delivered to all the equipment connected to the ISDN line with the selected directory number.

6. Analogue subscribers however are unable to generate subaddresses and the normal PSTN is unable to forward this information. Normally. no extra addressing information is used to select this destination (only a directory number is used without subaddresses). When using multiple subscriber numbers. Description Subaddresses can be assigned to different pieces of user equipment connected to one ISDN line. In this way.6 Multiple subscriber number (MSN) (ISDN) Figure 24 : Multiple subscriber number Directory number A Directory number B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. charging for all devices connected to one ISDN line is performed on one charging counter. 770 00814 2390–VDBE 63 BELL EDUCATION CENTRE . multiple subscriber numbers can be assigned to the different devices connected to one ISDN line. a calling ISDN user can select a specific piece of equipment by dialling these extra digits. Because. The multiple subscriber number can also be used for other purposes. the service can also be used by analogue subscribers wanting to enter into communication with ISDN subscribers.V. ALL RIGHTS RESERVED ISDN line (Multiple directory numbers) Directory number C Directory number D A. Subscribers can now make connections to specific ISDN devices by using these directory numbers. FEATURE DESCRIPTION 3. In this case. different devices connected to one ISDN line are assigned each a different directory number. it is possible to store the charging of each subscriber number on a different set of counters. In order to allow analogue users to select specific pieces of user equipment connected to one ISDN line.

subaddressing can only be used for calls between ISDN users. The service could also be used to imitate indialling into a small 2 line PABX or into a multi party line set up using ISDN. In this case.7 Multiple subscriber number (MSNA) (analogue) Figure 25 : Multiple subscriber number (analogue) MSN 1 MSN 2 MSN 3 MSN 4 Distinctive ringing per multiple subscriber number Separate charging per multiple subscriber number BELL EDUCATION CENTRE 64 770 00814 2390–VDBE . Each of them however is used in  1995 BELL TELEPHONE MANUFACTURING COMPANY N. They are used to provide a form of indialling in an ISDN line. Remarks and limitations The service multiple subscriber number is only applicable to ISDN users. As a result. Multiple subscriber numbers are assigned at subscription time by the administration and no subscriber control functions are provided. no major interworking problems should be encountered . They are again part of the local numbering plan. ALL RIGHTS RESERVED a totally different environment . Activation. as long as it is defined by a multiple subscriber number Multiple subscriber numbers are assigned by the public administration. Subaddressing also allows selection of equipment inside an ISDN line. FEATURE DESCRIPTION B.6. each ISDN line can be assigned up to eight multiple subscriber numbers. Multiple subscriber numbers are quite similar. They should be fully in line with the requirements of the local numbering plan The three previously described services are rather similar. C. The numbers are incorporated in the normal numbering plan and as a result. Use of the service will however permit analogue users to select any device from an ISDN line. 3. Additional information is however required (the subaddress). deactivation & interrogation Not applicable.V. Direct dialling in is used in the PABX environment to allow users to select an extension line of a PABX. The service is again applicable to all telecommunication services. .

When an outgoing call is originated. For outgoing calls however. the subscriber will have to identify his MSN by pressing the appropriate keys. ALL RIGHTS RESERVED subscriber number. C. the service multiple subscriber number supports taxation on different counters. Alcatel 1000 S12 also accepts just a simple number from 1 to 4. For outgoing calls. FEATURE DESCRIPTION A. Activation. deactivation & interrogation The service is provided on a subscription basis. Description The service Multiple subscriber number for analogue subscribers can be used to offer a kind of individual telephone service to up to four users connected to the exchange by means of one access line. In order to give the impression of an individual telephone service. In other words. the call will be charged to the appropriate taxation counter. all telephone sets connected to the line will start ringing with the appropriate ringing signal. a different ringing signal is associated with each of the four directory numbers that can be dialled. This is sufficient to distinguish between the four sets connected to the same line. When a call is originated. The user recognizing his ringing signal will now answer the call. 770 00814 2390–VDBE 65 BELL EDUCATION CENTRE . When one of the MSNs is dialled. the subscriber will have to provide his multiple subscriber number. Any four ringing cadences could be used to support this type of distinctive ringing. Remarks & limitations The service only applies to analogue subscribers Alcatel 1000 S12 supports up to eight system defined ringing cadences. distinctive ringing is applied. No subscriber control is required. Instead of providing the full number.V. the calling user will be invited to identify his multiple  1995 BELL TELEPHONE MANUFACTURING COMPANY N. B. Upon completion time.

V. Calls could be routed to the building closest to the calling subscriber to which a line is available. Calls can be routed to a different location at night from during the day. Calls starting with this prefix are routed to a location of the organization. ALL RIGHTS RESERVED A. Routing to any free location. FEATURE DESCRIPTION 3. Routing to the closest free location. BELL EDUCATION CENTRE 66 770 00814 2390–VDBE . the organization does not require a different directory number for every building belonging to the company. . Automatic call distribution can be supported. This is a directory number (starting with a distinct prefix). . The calling subscriber will however be unaware of this.8 Universal access number (UAN) Figure 26 : Universal access number One directory number  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In this way.6. he always forms the same universal number. Description The universal access number service is applicable to terminating calls A multi–site organization can ask for a universal access number for calls to the organization. Different routing mechanisms can be supported based on the organizations requirements: . Routing based on time and date. calls will end on any free line leading to the organization. In other words. One universal access number can be used to access the organization.

In other words. he will be offered a number of management options. deactivation & interrogation The service is an intelligent network based service. Obtain statistical information related to traffic to his universal access number The terminal used for management can be connected to his subscriber line through a modem (analogue line) or through an S–interface if the line is an ISDN line. the hours used to swap from day to night service can be modified  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Manipulate his own service profile. some of the access lines can still be analogue. The user will log on to the management center (Service Management System) using a special terminal. he will be able to modify some of the routing rules associated with the universal access number. B. a large number of subscriber manipulations can be provided. Activation. some of the buildings of the organization can be connected to the network via ISDN lines. As a result. At this moment. allowing him to . C. ALL RIGHTS RESERVED . FEATURE DESCRIPTION The universal access number service is a very flexible service which is used to route information to an organization using one universal number. In other words. Remarks & limitations The service is based on the intelligent network framework. This terminal will set up a call to the management center. 770 00814 2390–VDBE 67 BELL EDUCATION CENTRE . For example. When the call is established the user will have to go through a log on procedure. It will only be available if the public administration supports IN as such and this IN service more specifically The service is applicable to ISDN as well as analogue users.V.

V. ALL RIGHTS RESERVED FEATURE DESCRIPTION BELL EDUCATION CENTRE 68 770 00814 2390–VDBE .  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

a new call directed to his premises will be unsuccessful and result in busy tone. This situation is highly undesirable. ALL RIGHTS RESERVED Subscriber B Call offering Subscriber A Subscriber C Call waiting service assigned to subscriber A A. FEATURE DESCRIPTION 3.7 Call waiting and call completion services 3. the called subscriber will be unaware that somebody else is trying to reach him. the called user will be unaware that anybody is trying to reach him and the calling user will have no alternative but to try again after an appropriate timeout. he might delay or even miss out on an important call. For a start. Secondly. This indication will be in the form of an 770 00814 2390–VDBE 69 BELL EDUCATION CENTRE .V. At that time. In this way. This will create considerable amount of extra traffic for the network (without providing any revenue for the operating company). The call waiting service will provide an indication to the called party when a call terminates on the interface when no communication channel is available.1 Call waiting (CW) Figure 27 : Call waiting Telephone network •• ••  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Description The call waiting service applies to calls terminating on a subscriber line.7. because the initial call is unsuccessful. a number of re–attempts will be made by the calling subscriber. When the called subscriber is busy.

the calling user is informed of the waiting state of the call by an audible tone. Otherwise. User A is the user already involved in the call who subscribed to the call waiting service. A response is returned once the call waiting service has been invoked. Abandon the existing call in favor of the waiting call . the waiting call will be held until timeout. . . This text will inform the user that a subscriber with a specific directory number is waiting. . deactivate and interrogate the service. the call is presented to user A. a call waiting indication is sent to him. Using these procedures. This subscriber can be calling as well as called party for the call in progress. the user C is informed of the status of the call (call waiting). When a new call request arrives at the premises of user A. Remarks and limitations The service is applicable to analogue as well as ISDN subscribers.V. If the on–going call is terminated before the timeout expires. For ISDN subscribers. no more communication channels are available. ALL RIGHTS RESERVED . BELL EDUCATION CENTRE 70 770 00814 2390–VDBE . Following terms will be used here to identify these users. The call waiting service will relate to this new call. informing him that a new call has arrived for which no free channel can be found. User A can react in a number of different ways to the call waiting service. subscriber A will actively refuse the waiting call without interrupting the ongoing conversation and the call is released . The detailed behavior of the system will however differ slightly depending on whether the subscriber makes use of an analogue or an ISDN set. Put the existing call in hold and accept the new call. No action: In this case.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The user subscribing to the call waiting service can also be either an analogue or an ISDN user. the call is released upon expiry of the timeout . Calling users can be either analogue or ISDN. User B is the other user involved in the stable call. This user can again be either calling or called party for this stable call. Because the call waiting service applies for user A. subscriber A will require a subscription to the call hold or a similar three party service in this case. Refusal of the waiting call: In this case. Of course. C. At the same time. Activation/ deactivation The feature is activated and deactivated using the normal subscriber control procedures. User A and B are involved in a call. At this moment. FEATURE DESCRIPTION audible tone for analogue subscribers. User C is the user making a new call to user A. the subscriber will be able to activate. Three users are involved when the call waiting service is invoked. B. the indication will be in the form of a text on the display of the called party’s set.

the call is released . Maybe he is only interessed to receive phone calls from a limited list of users. when he is already making another phone call. the call is offered to the pieces of compatible equipment. From this moment. these calls will be transferred to an extension user served by the attendant. . In a business communication group however. the attendant can withdraw from the conversation and the call will remain waiting until timeout or until the subscriber answers the call. In most cases. only the attendant has to subscribe to the call waiting service. Of course. if the timer expires. extra services like hold can be invoked to serve the waiting call. ALL RIGHTS RESERVED the service will be very limited. Call offering will consist of sending an audible tone on the line. FEATURE DESCRIPTION . the functionality of  1995 BELL TELEPHONE MANUFACTURING COMPANY N. As a result. Support of service on ISDN line An ISDN line supports 2 B–channels.it will be quite easy for the called user. If multiple pieces of compatible equipment are present in the subscriber line at the terminating side (and busy). In this case he can create a Selective Call Waiting List. a special type of call waiting can be supported for attendant calls. Support on analogue lines The call waiting service is also supported on analogue lines. A maximum hold time is associated with the call waiting service. This service will permit an attendant to invoke a call waiting service for a user who himself did not subscribe to this service. It is of course possible that the extension will be busy.2 Selective Call Waiting ( SCW) Sometimes the served user is not served with the Call Waiting Service. Also no signal is given to the calling subscriber that the call is waiting. Calls made to an attendant are initially answered by the attendant.7. In this case. This service is sometimes referred to as dialled call waiting. the call waiting service is only invoked when both B–channels are occupied. supporting call offering. Call offering will result in the presentation of the calling parties identity on the compatible sets (calling line identification presentation).V. 770 00814 2390–VDBE 71 BELL EDUCATION CENTRE . With this meaningful address information. Call waiting indicated by attendant The called subscriber has to subscribe to a call waiting service if he wants to make use of this facility. to decide on what to do in a meaningful way. If the telephone set is equipped with a register recall button. In this case. No extra information will be passed to the subscriber which will make it hard to decide on the correct actions. in this way intruding in the existing conversation. the call will be offered to all pieces of compatible equipment. At this moment. the attendant can invoke a call waiting service. 3.

FEATURE DESCRIPTION

Only calls made by users in this Selective Call Waiting List will generate the Call Waiting
Indication, when the served user is already busy. The users not appearing in this list will get
the Busy Tone, when the served user is busy

3.7.3 Call completion to busy subscriber (CCBS)

Figure 28 : Call completion to busy subscriber

Telephone network
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Subscriber B

Subscriber A
(busy)
Call attempt to A

Invoke service

Hook on
Subscriber C Recall when A becomes free

Call completion to busy service assigned to user C

A. Description
Call completion to busy subscriber applies to originating calls made by a user, when a call
terminates at the premises of a busy user.
A user subscribing the call completion to busy subscriber service will be able to invoke the
service whenever a call is made to a busy destination. This subscriber will invoke the
service by pushing a special key. Afterwards, he will hook–on.
When the called user becomes free, the network will reserve a path between the two user
and will notify the calling user (subscriber who invoked the service). At hook–off (of the
calling user), the called user will be notified and after going off hook a normal call is
established.
B. Activation, deactivation & interrogation
The service is invoked on an individual call basis. When a call terminates on a busy
subscriber, the service is invoked by activating the relevant key (pushing the recall key on an

BELL EDUCATION CENTRE 72 770 00814 2390–VDBE

FEATURE DESCRIPTION

analogue set for example) or dialling a special service code. At this time, the service is
invoked.

C. Remarks and limitations

The service is applicable for analogue as well as ISDN subscribers.

A number of timers are associated with the service.

- CCBS duration timer: This is the maximum time that the service will remain active. This
timer has a default value of 45 minutes. In other words, when a call completion request is
made to a busy subscriber, it will remain active for the next 45 minutes. If the called
subscriber hooks on within this time, the call completion service will become active and
the call will be completed.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

- CCBS recall time: When the called subscriber becomes free, the calling subscriber will
be recalled. This recall will last for a predefined time (typically 15 sec). If the calling
subscriber does not go off hook in this predefined time, the request is cancelled.

- Destination B idle guard time. When the called subscriber hooks on, it is possible that he
wants to make one or more urgent originating calls. In order to allow him access to his
telephone set even if a call is waiting for completion, a timer of typically 10 seconds is
used. In other words, when the called subscriber becomes free, the network will wait 10
seconds before notifying the calling subscriber. If the called subscribers set is still free
after the timeout, the call completion is activated and the calling subscriber will be
recalled.

The service applies to all telecommunication services.

Remark: When the calling subscriber has activated a call completion service and hooked on, his
telephone set will remain available for other calls (originating as well as terminating).

A subscriber subscribing to the service can have multiple requests outstanding simultaneously.
For analogue sets, the number of simultaneous requests is one, in other words, simultaneous
requests are not allowed. For ISDN subscribers, the number of simultaneous requests is five.
This can be used in the following way. An ISDN user makes a call to a first destination and
receives a busy signal. At that moment, he invokes ”call completion to busy”. He now makes a
second call and again encounters a busy signal. He can again invoke the service. At this
moment, the service has been invoked for two calls. As soon as one of the lines becomes free,
the subscriber will be recalled and the call will be set up. Later on when the second subscriber
also becomes free, this second call will also be completed.

3.7.4 Automatic Redial (also called CCBS in Front Of Call) ( AR )

This feature has the same meaning as Call Completion on Busy Subcriber. The only difference
between CCBS and AR is that, with CCBS you first dial the DN and then ( when the called is
busy) you dial the CCBS code.

770 00814 2390–VDBE 73 BELL EDUCATION CENTRE

FEATURE DESCRIPTION

In case of Automatic Redial, you first dial the AR code and then you dial the wanted Dn.

The implementation and way of working of CCBS and AR is the same

Note : this service is known as Automatic Rediall ( for Singapore ) or CCBS in Front of Call ( Australia)

3.7.5 Call completion on no reply (CCNR)

Figure 29 : Call completion on no reply

Call attempt to A

Invoke service
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Hook on Telephone network

Recall when A becomes free
after completion of a first call

Subscriber A

Subscriber B
(free, no answer)

Call completion no reply service assigned to user A

A. Description

The service call completion on no reply applies to originating calls.

The service is similar to call completion to busy subscriber but is invoked when the called user
does not answer the call (because he is absent or unwilling to answer calls).

When the calling user has subscribed to the service, he can invoke the service during
subsequent call attempts. When a call attempt is made resulting in no reply, the calling user can
activate the service by dialling a special code and going on hook. From this moment, a call
completion request has been issued towards the called user.

After this moment, nothing will happen until the called user returns and completes a first call
attempt. At completion of this call attempt, the network will execute the call completion on no
reply. The network will start by reserving a path. After this, the calling user will be recalled. Upon
hook–off, the called user will also be recalled and the call will be completed.

BELL EDUCATION CENTRE 74 770 00814 2390–VDBE

FEATURE DESCRIPTION

Sometimes, you will see people hooking of their telephone set and hooking back on immediately
when they return to the office. This simple hook–on will signal to possible waiting calls that the
user is available and will trigger the call completion on no reply service resulting in the successful
completion of possible waiting calls.

B. Activation, deactivation & interrogation

The service is invoked on an individual call basis. When the user has subscribed to the service, it
will be available for any originating call. When an originating call, results in no reply, the service
is invoked by pressing the appropriate key or dialling the appropriate code.

C. Remarks & limitations

The service is applicable for analogue as well as ISDN subscribers
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

A number of timers are again associated with the service. In this way, the time that a service
request remains active in the network is limited (120 minutes typically). The maximum time that
the calling telephone will ring during call completion is typically limited to 15 seconds. In this way,
the telephone of the calling subscriber will not remain ringing when he is not available. When the
B–subscriber hooks–on, a typical delay of some 10 seconds will be introduced before activating
the call completion service. This delay is also applied to the initial call attempt made upon
returning to the office. In this way, the subscriber returning to his office is able to make a number
of outgoing calls before the waiting incoming calls are handled.

The service is applicable to all teleservices.

Remark: When the calling subscriber has activated a call completion service and has gone on hook, his
telephone set will remain available for other calls (originating as well as terminating).

770 00814 2390–VDBE 75 BELL EDUCATION CENTRE

FEATURE DESCRIPTION

3.7.6 Queue service (QS)

Figure 30 : Queue service

busy
Queue
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Terminating calls
Queued calls

busy
Music or tone

Network busy

A. Description
A queue service applies to terminating calls only
A queue is provided in the network in which calls destined for the subscriber are stored until
a line becomes free.
When applied to a single line, queue service behaves for the calling user similar to the call
waiting service. When no resources are available at the called premises, the call will wait until it
can be handled. For queue sevice however, more than one call can be waiting.
The queue service is normally applied in combination with other services like freephone, kiosk
call or universal access number or with attendant calls. In this case, the called party number
corresponds not to one line but to a number of lines distributed over the network. A line hunting
service will be used to select a free line from the group of lines while the queueing service will be
invoked if all lines are busy. The queueing service will provide a central queue in which calls will
remain waiting until a line becomes free.
Normally, a special announcement or music is provided to the calling party when the call is
queued. The called party will receive no indication that a call is queued. Upon completion of the
current call, the first call present in the queue will be connected to the called party.

BELL EDUCATION CENTRE 76 770 00814 2390–VDBE

Log on to the management center of the intelligent network. When the number of waiting subscribers for each attendant becomes very large. A screening list can be associated with the queue service. The maximum queue length provided is a subscription parameter and can be between 1 and 255 positions. universal access number. FEATURE DESCRIPTION When multiple calls are waiting simultaneously in the queue. C.. In this case. Although the queue size can be very large. For ISDN subscribers. From that moment.1 kHz audio). Queue service is normally part of IN based services. parameters related to the queue service can be  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This screening list has a maximum capacity of 100 numbers. It is however possible to make use of 2 priority levels. deactivation & interrogation The service is normally not offered as a separate service to individual customers. it cannot be activated or deactivated separately but it is part of a bigger service which can be activated or deactivated as a whole. up to 255 positions. a queue of 255 positions could be a good idea if it is served by a large group of attendants. ALL RIGHTS RESERVED controlled using special management screens. a large queue is required but most subscribers will release the call anyway because the waiting time becomes excessively long. During queueing. use of large queues is not always recommended. For example. the first call to arrive will be treated first (first–in–first–out).. In this case. In most cases. In this way.V. queue sizes will be rather small with an average of maximum 1 or 2 waiting calls per attendant. normal calls arriving in the queue will be assigned low priority and will be served on a first come first served basis. A queue of 255 positions for a group of 3 attendants would be very inefficient. As a result. Activation. Calls originated by subscriber whose identity appears in the screening list will be assigned high priority and will be handled before any low priority calls. a select group of users can receive priority treatment. 770 00814 2390–VDBE 77 BELL EDUCATION CENTRE . a mix of lines can be associated with the queue. The service is normally associated with other services like freephone. When a central queue service is implemented for an organization. the manipulations required to control the queue will be similar to other IN manipulations. Remarks and limitations A queue service can be provided to analogue as well as ISDN subscribers. The call waiting service actually provides a very similar service for the individual customer. the queue service is only applicable to voice calls (or 3. attendant calls. the calling subscriber will remain off hook. In this way. B. Entries in the queue will be handled on a first come first served basis. some analogue lines and some ISDN lines. the number of waiting users per attendant is still very limited and the average waiting time will remain small.

7 Queue service with Customised Announcements (QSAN) A. Due to this priority mechanism. A ”waiting” announcement part. a customised timer can be foreseen. intro Alcatel Bell Welcome Part. FEATURE DESCRIPTION Priority can also be provided for calls that remain queued for a long time. Description QSAN is a Queue service that gives the user the possibility to have customised announcements. 3. In this way. A one time ”welcome” announcement part. customised body All operators are busy. This provides a kind of overflow for the attendant serving the queue. If the call is still not answered. he will be assigned a high priority. This announcement part can be customized.7.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. After the appropriate timeout. . High priority also provides another advantage. . the position of the call in the queue can be given Example Good morning. this is Welcome Part. end –music– Waiting Part You are connected with Status Part. intro BELL EDUCATION CENTRE 78 770 00814 2390–VDBE . As explained before. The queues associated with the service have a variable length between 1 and 255 locations. These customized announcements parts shall be recorded offline The user can compose customized announcements out of three ( optional ) parts . high priority calls are handled before the low priority calls. This announcement part must be choosen out of a fixed pool of waiting announcement provided in the system. this can be a music or advertisement announcement or ringing tone or silence. please wait Welcome Part. An aging process is associated with the queue. calls waiting a long time for treatment will be processed in the following way. A ”status” announcement part. ALL RIGHTS RESERVED When the queue is full. This means that it is possible that different users choose the same waiting announcement but that the duration of that part could be user dependent. Call forwarding can be invoked for high priority users upon expiry of a timer. this part can be customized Optionally. a new timeout will occur and the call will be forwarded to another destination which hopefully is free. new calls are lost and will receive busy tone. When the entry becomes too old. high priority calls which remain waiting too long will be forwarded to another destination. For the waiting part. the priority will be changed too high. indicating to the calling user that he has reached the correct destination.V. They will start of as low priority calls.

When a priority call arrives and all attendants are busy. The system will not interrupt an ongoing attendant call but the call will wait until an attendant becomes free. Calls from subscribers who subscribed to the service ”priority call to attendant” will also be queued when all attendants are busy but will be queued as a high priority call. C. The service ”priority call to attendant” will be used to get access to the high priority level of the queue associated with attendant calls. Description Most attendant services are equipped with a queue service. 770 00814 2390–VDBE 79 BELL EDUCATION CENTRE . ALL RIGHTS RESERVED In the description of the queue service.8 Priority call to attendant ( PRIA ) A. The service is not pre–emptive. Activation. The service is only available within the centrex environment. new calls are queued until an attendant becomes free. customised body # persons are waiting before you Status Part.V. the waiting and status part are repeated 3. all calls in the queue are handled with a first come first served discipline.7. they will be handled first when an attendant becomes free. new attendant calls will be queued. Normally.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In this way. These calls will be queued as low priority calls. deactivation & interrogation The service is provided at subscription time and will automatically be invoked whenever all attendants are busy. we have mentioned that the queue service implemented in Alcatel 1000 S12 supports 2 priority levels. the call will be queued with high priority. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. end Once the welcome part has been broadcasted. When all attendants are busy. FEATURE DESCRIPTION Alcatel Bell Status Part. When all attendants are busy. B.

the call originator can break into the call. invoke a call completion service and wait until the called subscriber becomes free (subscription to call completion to busy is required for this) or intrude in the existing conversation. Description The intrusion service applies to originating calls When a call is set up to a busy subscriber. it will be available for any originating call. B.9 Intrusion (INTRU) Figure 31 : Intrusion Telephone network Call in progress Subscriber B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION 3. During the intrusion.7. This intrusion into the call is preceded by a tone. ALL RIGHTS RESERVED Intrusion in existing call Subscriber A (busy) Subscriber C Intrusion service assigned to user C A. When the call encounters a busy signal. BELL EDUCATION CENTRE 80 770 00814 2390–VDBE . The subscriber set should provide the necessary keys to support this type of service. Activation. deactivation & interrogation When the service has been subscribed to. the calling subscriber will have several options. the call will become a three party call.V. The activation of the service will be performed at the individual call level. release the call.

V. ringing. the service might be restricted to use inside closed user groups only or to the centrex environment. At this time intrusion would be useless and would interfere with the normal call setup. Due to privacy considerations. during dialling. For ISDN subscribers. Perhaps. 770 00814 2390–VDBE 81 BELL EDUCATION CENTRE . data lines are protected against intrusion because an intrusion would interfere with the transmission of data on the line. the intruding party is released and the call can proceed. Upon expiry of the timer. Alcatel has restricted the use of this service to within a wide area centrex or ISDN professional service group. Call intrusion will be rejected if :  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The called line is not in a stable call phase. In the same way. The duration of the intrusion in a call is limited in time. the service is only applicable to voice calls. ALL RIGHTS RESERVED . it might not be appropriate to release the service to any subscriber. to within a centrex. For example. In other words. The called line can protect itself against intrusions by assigning a special class mark to the line. In existing business communication networks. FEATURE DESCRIPTION C. . the service is normally only provided to attendants. Remarks and limitations The service is supported for analogue as well as ISDN subscribers. Emergency lines are protected from intrusion making sure that a person in an emergency situation is not put in hold by an intruding call. In other words. it might be politically preferable to put restrictions on the availability of the service.

deactivation & interrogation After subscription. When a call terminates on a busy user. At this time. the waiting user will remain off–hook until the called device becomes free. the service is available for all originating calls to a busy subscriber. Description Off–hook queueing is a service applicable to the originating side of the call.7. When an originating call terminates on a busy subscriber. busy tone is received. BELL EDUCATION CENTRE 82 770 00814 2390–VDBE . the service is invoked by typing a special key. Activation. FEATURE DESCRIPTION 3. the calling user can invoke the off–hook queueing service by using a special key or a special code. ALL RIGHTS RESERVED Subscriber A (busy) Call attempt to A Invoke service Remain off hook until subscriber A becomes free Subscriber C Off hook queueing service assigned to user C A. The calling user will hear an announcement or music while he is waiting. C. Now.V. For ISDN subscribers.10 Off hook queueing (OHK) Figure 32 : Off hook queueing Telephone network Call in progress Subscriber B  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Remarks & limitations The service is applicable for analogue as well as ISDN subscribers. B. the service is only applicable to speech calls.

FEATURE DESCRIPTION The result of the service is similar to the result of call completion to busy. the calling subscriber remains off–hook until the called subscriber becomes free. However. ALL RIGHTS RESERVED 770 00814 2390–VDBE 83 BELL EDUCATION CENTRE . the calling subscriber hooks on after invocation of the service and is recalled when the called subscriber becomes free.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. when call completion to busy is used. In case of off–hook queueing.V.

ALL RIGHTS RESERVED FEATURE DESCRIPTION BELL EDUCATION CENTRE 84 770 00814 2390–VDBE .  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V.

They all have one factor in common. the network will signal back whether or not the service is activated and the forwarded–to address (directory number & subaddress) to which the calls are to be forwarded. a call that cannot be terminated on its normal destination for some reason is forwarded to another destination. Activation. deactivation and interrogation Normal subscriber control procedures are used for activation and deactivation of the service. When the service is activated. FEATURE DESCRIPTION 3. The originating service for the user remain unaffected. all incoming calls terminating on the subscribers directory number are forwarded to the predetermined destination. After interrogation.1 Call forwarding unconditional (CFU) Figure 33 : Call forwarding unconditional  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In other words. 3.8 Call forwarding A number of call forwarding services have been defined. B. ALL RIGHTS RESERVED Network Called party (served user) Calling user Forwarded–to number A. originating calls can still be made from the set. Description Call forwarding unconditional permits the user to request the network to forward all calls to a predetermined destination.8.V. 770 00814 2390–VDBE 85 BELL EDUCATION CENTRE .

FEATURE DESCRIPTION C. If the administration wishes this value can be reduced further  1995 BELL TELEPHONE MANUFACTURING COMPANY N. By using this approach. the destination can be controlled by the subscriber. It is of course only logical that an interrogation in this case will yield a list of basic services and the associated forwarded to numbers. Call forwarding unconditional fixed: In this case. BELL EDUCATION CENTRE 86 770 00814 2390–VDBE . the forwarded–to address can be modified depending on the service. ALL RIGHTS RESERVED using Man Machine Commands. (This limit is a subscription option). By using a call forwarding unconditional per basic service. The subscriber can activate or deactivate the service making use of the appropriate subscriber control procedures but the forwarded–to destination cannot be modified. all calls are forwarded once the service is activated. The maximum number of times that a call can be diverted by any type of diversion is limited to maximum five by system design. Also the number of calls to one user that can be forwarded simultaneously is limited. the destination of call forwarding is entered by the operating company at subscription time. In this way. Two types of call forwarding unconditional are supported by the system: . In other words. the subscriber is provided with the appropriate subscriber controls to activate or deactivate the service. ISDN users however can install a call forwarding unconditional for each basic service individually or for all basic services at once. Call forwarding unconditional variable: After subscription. . The originating service of the subscriber remains unaffected. the subscriber will still be able to make originating calls even when the call forwarding has been activated. Remarks and limitations When the service applies to analogue users. A distinctive dial tone will be used whenever an originating call is made to inform the user that a service has been activated for the set.V. telephone calls to a line can for example be forwarded while fax calls keep on arriving in the called destination. The subscriber will have to enter a forwarded–to destination at time of activation.

. when the service has been installed. he is able to forward his calls to another destination. A distinctive dial tone is again generated whenever an originating call is made from the set informing the user that a service has been activated for this set.8. the user equipment remains available for the generation of originating calls. the calls are forwarded to an announcement machine which will inform the calling subscriber of the unavailability of the called subscriber. When a subscriber is temporarily not available. If the service is forwarded using the service ”call forwarding to a fixed announcement”. All terminating calls are forwarded to this announcement independent of the state of the equipment of the subscriber (free. the user installing the announcement has a choice from a set of announcements available in the network.2 Call forwarding to fixed announcement (CFFA) Figure 34 : Call forwarding to fixed announcement Network Calling user Called party (served user)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. 770 00814 2390–VDBE 87 BELL EDUCATION CENTRE . ALL RIGHTS RESERVED Announcement Announcement machine A.V. In other words.). In most cases. Originating traffic is not affected. Description Call forwarding to fixed announcement applies to terminating calls. FEATURE DESCRIPTION 3.. Tailor made announcements are not provided. busy.

V. an indication can be given to the forwarding user (user subscribing to the service) whenever a call is actually being forwarded. it applies to all calls from analogue subscribers and to ISDN calls with bearer capability speech or 3. deactivation & interrogation When the service has been subscribed to.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Only a limited number of calls can be forwarded at the same time for the same number. a forwarded call cannot be forwarded a second time. BELL EDUCATION CENTRE 88 770 00814 2390–VDBE . This can be reduced by the network provider. In case of a direct dialling in or a multiple subscriber number. Remarks & limitations Call forwarding to fixed announcement only applies to voice calls. Of course. the user will receive the state of the service (active or not) and an identification of the announcement to which the connection is established. ALL RIGHTS RESERVED The service is associated with the directory number of the subscriber. The maximum number of diversion allowed for the same call is limited to five. In some countries. In this case. a call forwarding can be installed for every individual subscriber number. C. Activation. FEATURE DESCRIPTION B. Normal procedures are used for this activation. As a reply to an interrogation. As a subscription option. the network provider will limit the number of diversions of the call to one.1 kHz audio. The user should be able to select the type of announcement at activation time. it can be activated and deactivated from the subscriber set. In other words. this extra information will only be available on ISDN sets.

the call will remain waiting until the set becomes available.8.V. The calling subscriber can subscribe to a number of features. When the called user has activated a call waiting service. In this case. the call will result in a busy tone and will be lost. for example: call completion to busy or off–hook queueing. When a telephone set is busy.3 Call forwarding busy (CFB) Figure 35 : Call forwarding busy busy Network Calling user Called party  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the call will be completed from the moment. When neither of the users has subscribed to a special service. 770 00814 2390–VDBE 89 BELL EDUCATION CENTRE . a call is forwarded to another location if the destination is busy. This situation is highly undesirable for subscribers as well as for operating companies. the called subscriber is becomes free. Subscribers have to make multiple attempts in order to reach someone. the network can react in a number of ways. . The called user can also subscribe to a service ” call forwarding busy”. FEATURE DESCRIPTION 3. Description The service applies to terminating calls. In this case. . The reaction will depend on the services subscribed to by the calling and the called user : . These multiple attempts will create large amounts of extra network traffic without generating any revenue. . Normally calls will be transferred to an attendant or to a secretary serving the person. ALL RIGHTS RESERVED (served user) Forwarded–to number A.

call forwarding can be installed for all basic services or for selective basic services. C. BELL EDUCATION CENTRE 90 770 00814 2390–VDBE . will select the forwarded–to number at activation time. the list of basic  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION When the service call forwarding busy is active. For ISDN subscribers. the service can be provided per multi subscriber number. In this way. The user activating the service. B. For ISDN subscribers. This limit is a subscription option. telephone calls to an ISDN line can be transferred to an operator if the line is busy while fax calls can be forwarded to another fax machine. If multiple subscriber numbers are associated with the same access. calls are forwarded to the selected destination whenever the related piece of equipment is busy. Remarks & limitations The service applies to analogue as well as ISDN subscribers. The maximum number of diversions on a call is limited to five. Activation. This value can be further reduced on request of the service provider. deactivation & interrogation The service can be controlled by the user using normal subscriber control procedures. display of the state of the service (active or not). a call forwarding can apply to one specific basic service or to all teleservices supported by the line. ALL RIGHTS RESERVED services for which the service is active and the destination for each basic service. the user equipment remains available for originating calls. A distinctive dial tone is generated whenever a call is made in order to inform the subscriber that a service is currently active for the set. Different destinations can be specified for each basic service. Subaddresses can be used in order to specify the destination of call forwarding in detail.V. Interrogation will result in. The maximum number of simultaneous transfers for one user is also limited. When the service is active.

calls will be forwarded to a secretary or an attendant if they are not answered. The detailed behavior of this service will depend on a number of subscription parameters. it is highly probable that a number of calls will not be replied because of absence of the called subscriber. In order to make sure that callers are served during his absence. the call will be forwarded (to the previously selected destination). A no reply condition timer has to be initialized. terminating calls will result in a ringing phase. ringing will continue for a predefined period of time. calls will be answered by somebody else if the calling subscriber is not available. ALL RIGHTS RESERVED Forwarded–to number A. a ringing phase will result in an answer and the conversation can start. . the called subscriber can install a service call forwarding on no reply.4 Call forwarding on no reply (CFNR) Figure 36 : Call forwarding on no reply free. When the call is not answered. When a call is made. no reply Network Timeout Called party Calling user (served user)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION 3. In this way. This timer indicates how long the phone of the called 770 00814 2390–VDBE 91 BELL EDUCATION CENTRE . It can have a time between 5 and 60 seconds in steps of 5 seconds.V. In normal cases. In most cases. When the called subscribers equipment is free.8. At expiry of this timeout. Description This service applies to terminating calls only. Following subscription parameters are typically provided.

V. . he will be able to reply to the call even after the call has been forwarded. . In this case. When the service is active. After transfer of the call. the service can remain active for a long period of time. the service call forwarding on no reply will be permanently active. As a result. he will be unable to reply to the call after the timeout. The maximum number of diversions of any single call is limited to five as a system parameter. If the timeout is too long. Interrogation of the service will yield a report with the state of the service accompanied by a list of basic services for which the service is active accompanied by the destination of the forwarded call. The calling user can receive an indication that the call has been forwarded. Remarks & limitations The service applies to analogue as well as ISDN subscribers. It should also not be too long. this value can even be reduced further on request of the administration. deactivation & interrogation The service is activated and deactivated using the normal subscriber control procedures. The service can be installed for all basic services or can be activated per basic service. (This limit is a subscription option). In a lot of cases. a different destination can be added for each type of basic service. the equipment remains available for originating as well as terminating calls. C. the alerting of the set of the called user can be interrupted or can continue. In this way. The directory number for the destination can be accompanied by a subaddress (ISDN set). When he is not available however. Activation. if it is an ISDN set. giving the called subscriber time to answer his call. If ringing continues. The destination has to be specified when the service is activated. This will have no impact on calls to the subscriber. This number can be displayed on the set of the calling party. BELL EDUCATION CENTRE 92 770 00814 2390–VDBE . ALL RIGHTS RESERVED B. This indication can be accompanied by the number of the forwarded–to user. a secretary or an attendant. the user in question does not have to take a number of special actions before he leaves the office. the calling subscriber will become impatient and will release the call. FEATURE DESCRIPTION subscriber will ring before the network will decide that the called subscriber does not reply and will forward the call. This timer should not be too short. If ringing of the called party set is interrupted.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Also the number of calls to one user that can be forwarded simultaneously is limited. the calls will automatically be forwarded to the selected destination.

modify. ALL RIGHTS RESERVED B Forwarded–to number User A A.5 Selective call forwarding (CFSEL) Figure 37 : Selective call forwarding Called party Screening list Network User D A  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION 3. a truly selective call forwarding service can be set up. If the service is activated. delete. Prior to use of the service. called screening list editing is provided to allow the user to access his own personal screening list for the related service. A special service.V. display) 770 00814 2390–VDBE 93 BELL EDUCATION CENTRE . this information can be used as a key to decide whether or not to forward a call. In this way. terminating calls will be offered to the screening list. the subscriber has to set up a screening list. Upon arrival. Description Modern signalling systems will transfer the calling party number to the terminating side. Activation. deactivation and interrogation A screening list is required by the service.8. Screening list editing will provide a range of editing functions for these screening lists (Add. Numbers present in the screening list will be forwarded to the indicated destination while other calls will terminate in the normal way to the subscribers line B. This screening list can either contain individual directory numbers or prefixes. This screening list can of course be edited at any time.

Each screening list consists of a number of blocks of five directory numbers. The service does not guarantee consistency between multiple screening lists.can be grouped together into one screening list. selective call forwarding to multiple destinations is possible. C. Remarks and limitations The service is not applicable to normal analogue subscribers. Multiple blocks of five directory numbers each. the service cannot be invoked. Remark : For more information related to editing of screening lists.8. the subscriber can originate calls.V. The service is available to advanced analogue subscribers (CLASS). A distinctive dial tone is generated when originating calls are made to inform the subscriber that a service has been activated that will reduce the reception capabilities of the user set. FEATURE DESCRIPTION Activation and deactivation of the service is only possible once the screening list is available.6 Selective Call Forwarding Restrictions (SCFRES) Each user can restrict the calling users and destinations to he wants to use in his own Selective Call Forwarding List. consult the chapter ”screening list editing”. When the calling directory number is not received or is received incompletely in the terminating exchange. ALL RIGHTS RESERVED speech calls. one incoming directory number will always be forwarded to one specific destination. The service is also available for ISDN subscribers. Normal subscriber control procedures are provided for activation and deactivation of the service Interrogation is also supported in the normal way. Multiple screening lists can be defined for one subscriber. Either full directory numbers or prefixes can be entered in the list. the service is only supported for  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In this way. All calls originating from users whose calling party number appears in one screening list are forwarded to the same destination. In other words. As a result.The list of these users ( calling and destinations ) that can not be used for Selective Call Forwarding is called the Selective Call Forwarding Restrictions List. the user will be informed of the current state of the service and will be able to display the content of the screening list. 3. Here. The originating service of the subscriber remains unaffected. This Selective Call Forwarding Restriction List can be created per user BELL EDUCATION CENTRE 94 770 00814 2390–VDBE . Of course.

modify or delete entries in the screening list. In this environment calls could be forwarded to a different destination at different times of the day and at different days of the week. Once the time table has been set up. A forwarded–to destination is associated with each switch on time. Several entries in the time table will determine switch on and switch off times and days of week for the transfer.8. ALL RIGHTS RESERVED times. Activation. the service is activated using normal subscriber control procedures. This service will allow the subscriber to add. The time table is based on a weekly calendar. The service is equivalent to call forwarding unconditional.7 Call forwarding timed (CFT) Figure 38 : Call forwarding timed Network Called party Switch on and off  1995 BELL TELEPHONE MANUFACTURING COMPANY N. delete.V. This application is typically provided for business type applications. days of week and forwarding destinations Forwarded to number 2 Forwarded to number 1 A. FEATURE DESCRIPTION 3. is a call forwarding service in which the forwarded–to destination depends on the time and the day of week. Interrogation will result in a display of the state of the service and the list of switch on and off times with their associated destinations. B. deactivation & interrogation The time table is manipulated using the service screening list editing. 770 00814 2390–VDBE 95 BELL EDUCATION CENTRE . All calls terminating to the premises of the selected subscriber will be forwarded independent of the status of the user. Description Call forwarding timed.

Description Call forwarding can be restricted using 2 basic approaches. This destination will remain the same throughout any one night. In most cases. Maximum two switch on and off times can be entered for any one day. ALL RIGHTS RESERVED 3. As a result. The time of each switch on or off period is either on the half hour or on the hour. Call forwarding can be restricted using subscriber control procedures.8. a user can set up call forwarding restrictions on his line preventing third parties from forwarding BELL EDUCATION CENTRE 96 770 00814 2390–VDBE . Switching in between is not supported.8 Call forwarding restriction (CFRES) Figure 39 : Call forwarding restriction Called party Network Call forwarding restriction Forwarded to number A. FEATURE DESCRIPTION C. 2 entries per day will be more than sufficient . Remarks & limitations The service is applicable for analogue as well as ISDN subscribers. Some limitations apply to the entries in the time table .  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the service only applies to speech calls. . the table is used to guarantee a night type service by transferring all calls at night to a specified destination. In this way.V. For ISDN subscribers.

. FEATURE DESCRIPTION calls to remote locations outside the restrictions set by him. . if the subscriber has subscribed to a call forwarding service with a restriction to only destinations inside the toll area. the activation will be activated. If not. the forwarding is accepted. B. they will also be able to modify entries in the screening list. If not. local exchange only. Screening lists editing functions are provided to allow these users to access the screening list. For ISDN. In this case. call forwarding to emergency numbers can be prevented. One of these restrictions can be set for all call forwarding services associated with the subscriber line. They will be able to use normal subscriber control procedures to modify the general call forwarding restrictions. the destination entered by the subscriber will be verified against the screening list. the restrictions cannot be modified by normal users in the organization. ALL RIGHTS RESERVED . Screening lists (call forwarding list) will also be provided to subscriber. In this way. the activation request will be denied  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. these call forwarding lists are not provided for individual subscribers but are provided for subscriber groups (organizations). Only a limited number of users are provided with access to modify these screening lists. These destinations can be in the form of individual directory numbers or prefix ranges. When a screening list is available. For example. 770 00814 2390–VDBE 97 BELL EDUCATION CENTRE . This is a common list applying for all customers for an exchange. Activation. A number of different restriction levels have been defined: call forwarding barred. national numbers only. deactivation & interrogation Call forwarding restrictions are normally associated with business users (organizations). If a call forwarding service is activated. the organization can select the different destinations barred from call forwarding. These lists will determine the possible destinations to which a call forwarding is not permitted. the call forwarding restrictions will be common for all services. . local zone only. local district only (local toll area). the forwarding will be denied. the activation request is denied. the subscriber will provide the destination of the call forwarding action. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. If he tries to activate a call forwarding to another toll area. In this way. C. At activation time of a call forwarding service. In most cases. If the destination is within the limits specified before. The telephone system will also be equipped with a screening list of destinations to which call forwarding is not allowed. no restriction. Only a few users will be provided with the necessary manipulation access. A password is required to set this restriction. If the destination is found in the list.

Any attempt to activate a call forwarding service towards a user who subscribed to the service call forwarding inhibition will be unsuccessful. the service is activated at subscription time and will remain active throughout its entire lifetime. If these outgoing restrictions are acceptable. At this moment. ALL RIGHTS RESERVED Subscriber A Forwarding Subscriber B Network Attempt unsuccessful Activation attempt Call forwarding of call forwarding inhibition to subscriber B A. if the normal outgoing call restrictions are not sufficient. . Permanent: In this case. In most cases. These outgoing restrictions will also be applicable for transfer services.V. outgoing restrictions have been defined for user sets. Description Users can activate a call forwarding to any user in the network. Call forwarding restrictions will allow the user to define more stringent restrictions that apply only to call forwarding. Some users do not want calls to be forwarded to their set. The service can be offered in two forms: .9 Call forwarding inhibition (CFI) Figure 40 : Call forwarding inhibition  1995 BELL TELEPHONE MANUFACTURING COMPANY N. 3. no call forwarding restrictions have to be defined. Call forwarding restrictions are only required. Subscriber controlled: In this case. they can subscribe to the service call forwarding inhibition. the user can activate or deactivate the service whenever he likes. FEATURE DESCRIPTION Call forwarding restrictions apply to all types of call forwarding.8. BELL EDUCATION CENTRE 98 770 00814 2390–VDBE .

FEATURE DESCRIPTION B. Some special lines will always be assigned a call forwarding inhibition.10 Call forwarding override (CFO)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. calls will never be forwarded even though the called subscriber might have forwarded all calls. A call forwarding override is an originating service. No subscriber control procedures have been defined to activate or deactivate the service.V. all calls terminating to this subscriber will be forwarded to the forwarded–to destination. C. Activation. When the service is active. B. Description When the subscriber has subscribed to a call forwarding service. Activation.8. deactivation & interrogation Normal subscriber control procedures are used to activate and deactivate the (subscriber controlled type of the) service. 770 00814 2390–VDBE 99 BELL EDUCATION CENTRE . Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. deactivation & interrogation The service is reserved for special line types for which the service is permanently active. This feature is not generally available but is reserved for special line type. The service does not effect normal originating or terminating calls supported from the line 3. It can be used for example for attendants in a centrex environment. ALL RIGHTS RESERVED Figure 41 : Call forwarding override Call not forwarded Subscriber B call forwarding to subscriber C Subscriber A Call forwarding override Subscriber C A. enabling the attendant to terminate an urgent call to a user even if he has activated a call forwarding service. for example: emergency lines.

V. Any call will result in a ringing phase provided the called party is free. Based on this information. the called user will be able to decide whether to accept or to deflect the call. the called party can decide that he is unwilling to answer the call. At the time of deflection. Description The service applies to terminating calls resulting in ringing. When a call arrives on an ISDN set. The service is only available to ISDN users. This service is particularly interesting in combination with the service calling line identification presentation. The service is only available for special line types. Deflection is executed by hitting a special key or entering a special code. the identity of the calling party will be available on the set during ringing phase. FEATURE DESCRIPTION C. he will activate the call deflection service. The result will be that the call is forwarded. BELL EDUCATION CENTRE 100 770 00814 2390–VDBE . In this case. During ringing phase. ALL RIGHTS RESERVED Network Ringing phase Deflection of call by manual action Called party Forwarded–to number A. Remarks & limitations The service is applicable to analogue as well as ISDN lines.11 Call deflection (CD) Figure 42 : Call deflection Calling party identity  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The destination to which the call has to be deflected can be entered at call deflection time by the called user. the user has to enter the directory number of the destination.8. 3.

Activation. The number of redirections for each individual call is limited to five. the number of the calling party and the number of deflecting party will appear on the set of the user which will now start ringing. In other words.V. deactivation & interrogation Not applicable. This number can be reduced further as a subscription option A number of options are available  1995 BELL TELEPHONE MANUFACTURING COMPANY N. it has no impact on the normal operation of the telephone set. The list of the destinations to which not may be deflected is called the Call Deflection Restrictions List. This Call Deflection Restriction can be created per user 770 00814 2390–VDBE 101 BELL EDUCATION CENTRE . . The user has to subscribe to the service. The called user identity can be transmitted to the subscriber to whom the call has been deflected using the service called line identification presentation. Remarks & limitations The service only applies to ISDN subscribers. FEATURE DESCRIPTION B. 3. ALL RIGHTS RESERVED . This notification can be accompanied by the identity of the subscriber to whom the call was deflected. Since the service is invoked on an individual call basis.8. Afterwards. The other subscribers involved in the call can be either normal or ISDN subscribers. In this way. the subscriber performing the call deflection has to be an ISDN subscriber. The calling party can be notified of the call deflection. the service is invoked during the treatment of selected calls at an individual call basis C.12 Call Deflection Restrictions (CDRES) Each user can restrict the destinations to which he wants to deflect his calls.

. During this call transfer.13 Call transfer (CT) Figure 43 : Call transfer Network Transferring party  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. the calling subscriber can deflect the call during ringing phase.). it is possible for the called subscriber to be informed that a call forwarding has taken place).8. When a user has subscribed to a three party service. When the new call has been established.. he will be able to put an established call in hold and set up a call to a third party. call forwarding and call deflection have been described. a call transfer can be executed. Call deflection has also been discussed. Each of these variants offers distinct advantages over the alternatives. The called subscriber will never communicate with the calling party. Description Up to now. The call transfer service will permit the user to transfer calls during the active phase of the call. FEATURE DESCRIPTION 3. he will not even be informed that a call has been forwarded ( As a subscription option. The call forwarding will intercept calls in the terminating exchange and will forward the calls to a remote destination selected by the called party. Different variants of this call forwarding have been discussed (unconditional. busy. no reply. Call transfer is part of a more general service referred to as Three Party Service call (TPS). ALL RIGHTS RESERVED Transferred–to number A. BELL EDUCATION CENTRE 102 770 00814 2390–VDBE . the transferring party will withdraw from the call and permit the two other users to carry on. In this case.

The service is offered on a subscription basis. ALL RIGHTS RESERVED Call transfer is applicable to the originating as well as the terminating side of the call. the service can be offered as part of a larger service (part of the Three Party Service) or it can be offered as a service on its own. As explained before.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the service is only available for speech calls. requiring specific subscription. The attendant will set up the call. The calling subscriber will call the attendant and ask for an outside line. Depending on the administration. Call transfer always starts when a first call is stable. deactivation and other related user control procedures are required C. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. FEATURE DESCRIPTION B. In this case. Transfer to ring: The transferring party sets up a second call and transfers the call as soon as the phone starts ringing. . the attendant will be recalled. the restrictions of the subscriber making the call will apply. At this moment. the attendant is free to handle another call. For ISDN subscribers. The attendant will try to set up a call to an extension. Activation. When the called subscriber does not answer the call within a predefined time. From this moment. Both the calling or the called party involved in the original call can set up a transfer. 770 00814 2390–VDBE 103 BELL EDUCATION CENTRE . the transfer is executed and the transferring user withdraws from the communication. This type of service is very useful for incoming calls arriving on a centrex attendant. call transfer service is normally assigned to attendants to allow them to make long distance calls on request for a third party who is restricted to only local calls. He sets up the call and will transfer at the start of the ringing phase. deactivation & interrogation The service is activated on a call to call basis during the active phase of the call. the attendant will automatically be recalled. The calling party will be put in hold until the attendant has finished setting up the call to the destination and ringing phase has started. Call transfer to answer: The transferring party sets up the second call and waits until the subscriber answers. The services call transfer to ring is used regularly in the PABX environment when assistance is required from an attendant to make specific types of calls. As a result. the transfer will be successful even if restrictions apply to the original calling party. At this moment. no activation. If the extension does not answer within the predetermined time. the transfer will be carried out and the calling party will hear ringing tone. Even if restrictions apply to the initial party involved in the call the transfer will still be successful. a number of alternative methods are available to complete the call transfer : .V. The stable call is put in hold and a second call is set up. At this moment. When the call is made to the second party. An attendant is requested to set up a call and will put the original party in hold. Call transfer to ring is associated with a recall timer.

In this case.8. The destination of the call will receive an indication that a call is waiting (similar to what happens in case of off–hook queueing). we have already seen that a call transfer can be executed before the called party has answered. it will automatically become a waiting call and the original party will be informed that the call is waiting. ALL RIGHTS RESERVED transferring party sets up call to transferred party Busy Transfer. he does not have to wait until the call is answered before executing the transfer. When an attendant is requested to set up a call. time will be saved and the attendant will immediately become available to handle another call. it is possible that the call destination will be busy.14 Call transfer to busy (CTB) Figure 44 : Call transfer to busy Network Transferring party  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. In this way. In order to improve the efficiency. it is essential that the attendant can execute the call transfer with a maximum efficiency. calling subscriber becomes waiting Transferred–to number Busy A. Call transfer to busy subscribers is also possible. The call can be transferred during ringing phase. In this way. The service is however also used frequently by attendants providing call service to a large number of users in a company. Description The call transfer service can be used by individual subscribers to transfer an already established call. the attendant will become free much sooner. FEATURE DESCRIPTION 3. BELL EDUCATION CENTRE 104 770 00814 2390–VDBE . When the call is transferred to a busy subscriber. The attendant will still be able to transfer the call in this case.

Activation.8. Contrary to the analogue access line however where all telephones are actually connected in parallel and can listen in.V. B. the call is returned to the attendant who executed the transfer. Description Multiple pieces of parallel equipment can be supported by one ISDN access line. In this case. You only hook off the second set and the call will also be available on this second set. the transferred–to set will start ringing and the call will be transferred at time of answer. deactivation & interrogation The service is provided at subscription time and is invoked at a call by call basis using special subscriber control procedures 770 00814 2390–VDBE 105 BELL EDUCATION CENTRE . the service can also be provided to normal subscribers. ALL RIGHTS RESERVED restrictions of the subscriber making the call will apply. At this moment. call transfer service is normally assigned to attendants to allow them to make long distance calls on request for a subscriber who is restricted to only local calls. the transfer will be successful even if restrictions apply to the original calling party who requested the transfer. FEATURE DESCRIPTION A timeout is associated with this service. 3. No special procedures are required for activation. the subscriber will invoke the service by dialling a special code and will provide the identity of the transferred–to set. and a second call is made. Because all devices connected to an analogue line are physically connected in parallel. B. A call transfer is started putting a call in hold. As explained before. a call is assigned to a specific piece of equipment at time of answer and it is impossible to listen in or to pass the call to another set by simply going off hook. Call transfer to busy has been described here as a service for an attendant. deactivation & interrogation The service is invoked on a call to call basis. a call transfer within the access line is not required to pass the conversation from one set to another within the same access line. Of course. Even if restrictions apply to the initial party involved in the call the transfer will still be successful. A stable call can be interrupted and transferred to another piece of equipment equipped on the same basic access line. Activation. Within the ISDN framework.15 Call transfer within a passive bus (CTPB) A. At that moment. If the call remains waiting for too long. C. the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Remarks & limitations The service applies to normal as well as ISDN subscribers. The attendant will set up the call. This situation is solved by making use of the service ”Call transfer within a passive bus”. an ISDN call is only assigned to one piece of end user equipment. In order to do this.

This address can either be a multiple subscriber number or a subaddress.V. Call transfer restrictions can be set using subscriber control procedures. 3. local district only (local toll area). the system will carry out a compatibility check. During transfer. In order to carry out the call transfer. In a similar way to call forwarding. ALL RIGHTS RESERVED Network transferring party Call transfer restriction transfer destination A. national numbers only. local exchange only. One of these restrictions can be set for all call transfer services associated with the subscriber BELL EDUCATION CENTRE 106 770 00814 2390–VDBE .16 Call transfer restriction (CTRES) Figure 45 : Call transfer restriction  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION C. transfer to an incompatible piece of equipment will not be supported. Remarks & limitations The service is only applicable to ISDN subscribers.8. no restriction. the sets connected to the passive bus have to be uniquely addressable. local zone only. A number of different restriction levels have been defined: call transfer barred. As a result. The restrictions of course apply to the transfer and not to the call forwarding services. call transfer can be restricted using 2 basic approaches . A password is required in order to prevent unauthorized users from lifting a restriction on a telephone set. Description Call transfer restrictions are very similar to call forwarding restrictions.

Then the organization will not have to set up separate call transfer restrictions. ALL RIGHTS RESERVED provided for subscriber groups (organizations). the restrictions cannot be modified by normal users in the organization. If the destination is within the limits specified before. If he tries to activate a transfer to another toll area. . Outgoing restrictions apply to all outgoing calls made by a user. Screening lists (call transfer list) can also be provided. When a screening list is available. In most cases. They will be able to use normal subscriber control procedures to modify the general call transfer restrictions. the subscriber will provide the destination of the call transfer action. C. 770 00814 2390–VDBE 107 BELL EDUCATION CENTRE . call transfer to emergency numbers can be prevented.V. they will also be able to modify entries in the screening list. the activation request is denied. these call transfer lists are not provided for individual subscribers but are  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Remarks & limitations Call transfer restrictions apply to all types of call transfer. Screening lists editing functions are provided to allow these users to access the screening list. Only a few users will be provided with the necessary manipulation access. the organization can select the different destinations allowed for call transfer. A password will be associated with these subscriber control procedures. the transfer is accepted. the activation request will be denied. additional restrictions will be required for call transfer. For example. In this way. the transfer will be accepted. If not. deactivation & interrogation Call transfer restrictions are normally associated with business users (organizations). If a call transfer service is invoked. only the subscriber in possession of the password can set the call transfer restrictions. . In most cases. If the destination is found in the list. This is a common list applying for all customers for an exchange. At activation time of the transfer. . . These lists will determine the possible destinations to which a call transfer is prohibited. if the transferring party has subscribed to a call transfer service with a restriction to only destination inside the toll area. call transfer restrictions are set up. The telephone system will also be equipped with a screening list of destinations to which call transfer is permanently barred. FEATURE DESCRIPTION line. the normal call restrictions will be sufficient. Only a limited number of users are provided with access to modify these screening lists. Activation. In this case. If not. In this case. In this way. In some cases. the destination will be verified against the screening list. In this way. the transfer will be unsuccessful. B.

V.8. travelling salesmen. deactivation & interrogation The follow me service is manipulated using remote control procedures. The difference applies to the activation and deactivation of the service. A follow me can be programmed from any telephone set in the network using remote control procedures. programming of the service can be executed from any line connected to the network. FEATURE DESCRIPTION 3. The BELL EDUCATION CENTRE 108 770 00814 2390–VDBE . Description The follow me service behaves in a similar way as the service call forwarding unconditional.17 Follow me (FM) Figure 46 : Follow me Call destination Network  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The service follow me can be used by doctors. When the subscriber arrives at a new location. support people or other people who have to move continuously from location to location. ALL RIGHTS RESERVED Modification of forwarding destination using remote control procedures A. In other words. In this way. The result is a new very flexible service which provides a large amount of mobility to the called subscriber. A normal call forwarding service can only be activated from the set of the served party using subscriber control procedures. Activation. he will hook off the phone and use remote control procedures to modify the destination of the follow me service. Calls destined for a subscriber are forwarded to a predefined destination at the moment of call set up. B. the calls destined for the subscriber will follow him round the network.

This service can be particularly useful. C. When the originating subscriber has been assigned the class ”do not disturb override”. Remarks & limitations The service applies to analogue as well as ISDN subscribers. By using this service.V. all terminating calls are rejected and routed to a recorded announcement.8. In this case. he will make sure that he will not be disturbed in between his different call attempts. 770 00814 2390–VDBE 109 BELL EDUCATION CENTRE . 3. if the subscriber wants to make a number of important originating calls. Description A subscriber is able to put his line into ”do not disturb” condition. his call will terminate in the normal way. ALL RIGHTS RESERVED Terminating calls rerouted to recorded announcement Do not disturb service activated Announcement A.18 Do not disturb (DND) Figure 47 : Do not disturb  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The subscriber will still be able to make originating calls. The service ”do not disturb” can be overridden by a ”do not disturb override” (DNDO). FEATURE DESCRIPTION subscriber will of course have to provide his own directory number and his personal identification number (PIN). A subscriber who subscribed to the service ”do not disturb override” will never notice that the line was in a ”do not disturb mode”.

8.19 Absentee Services (ABS) Figure 48 : Absentee Terminating calls rerouted to Absentee Centre ( Voice Mail ) Absentee service activated Absentee = Voice Mail BELL EDUCATION CENTRE 110 770 00814 2390–VDBE . all other forms of call forwarding have to be switched off. The do not disturb service cannot be combined with other call forwarding services. A password will be required in order to activate the service. the calling subscriber will be totally unaware whether or not the called subscriber is in ”do not disturb” mode. All calls. will be result in ringing provided the called  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED subscriber is free. the call will be unsuccessful. Activation. B. all subsequent calls will be rerouted to an announcement. C. From the moment of activation. After activation.V. When a B–subscriber is busy. Intrusion into a busy call is executed using the service”intrusion”. Before installing a ”do not disturb”. also the ones to a subscriber in do not disturb mode. deactivation & interrogation The service ”do not disturb” is activated using normal subscriber control procedures. 3. The service ”do not disturb override” is also activated using subscriber control procedures. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. FEATURE DESCRIPTION The service ”do not disturb override” has no impact on a busy subscriber.

the call will be forwarded to another user. ALL RIGHTS RESERVED C. the call will be forwarded to yet another user and so on. until a non busy user has been found. FEATURE DESCRIPTION A. C. No Reply or Unconditional B. If a call is made to an user in the AOL and he is found busy. Description Association of Lines is a Call Forwarding Service. where a group of users are forwarded to eachother. Remarks & limitations Only used in Spain 770 00814 2390–VDBE 111 BELL EDUCATION CENTRE . but where this destination is a Voice Mail Machine (Central Answering Machine) The call will be routed to this Voice Mail Machine. where the destination can not be choosen by the served user.8. deactivation & interrogation The service can be activated via Command Handlers. The served user will be notified via the Message Wait Indication ( a different dialtone for Analogue or a text Indication for ISDN ) The calls can be forwarded in case of Busy . Activation. Description Call Collection Service is a Call Forwarding Service. Remarks & limitations Only used in Belgium and Singapore This Service is used for Public users. If also he is found busy.V.8.21 Association Of Lines (AOL) A. For the Absentee Unconditional also Subscriber Control is possible  1995 BELL TELEPHONE MANUFACTURING COMPANY N. where the calling party can leave his message on the Answering Machine. A similar service exists for IPS users and is called in that case Call Forwarding to Voice Mail Machine 3. where the destination is a Call Collection Service (CCS) Calls made to the served user will be routed to this CCS. C. The Association of Lines (AOL) contains a number of users. Remarks & limitations Only used in Singapore 3.20 Call Collection Service (CCS) A. Description Absentee is a Call Forwarding Service.

Remarks & limitations Only used in Singapore  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. where the destination is a Filtered Service Interception (SVI) Calls made to the served user will be routed to this SVI. Description Filtered Service Interception Service is a Call Forwarding Service. ALL RIGHTS RESERVED BELL EDUCATION CENTRE 112 770 00814 2390–VDBE . FEATURE DESCRIPTION 3.22 Filtered Service Interception (SVI) A.8. C.

9 Charging related features In this chapter.1 Advice of charge (AOC)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED Figure 49 : Advice of charge Network Information related to cost at – Time of answer – Time of release of call or during the call. 770 00814 2390–VDBE 113 BELL EDUCATION CENTRE . Three variants exist of the service: advice of charge with charging information at call setup.9. we will talk about a number of advanced features offered by Alcatel 1000 S12 related to call charging. FEATURE DESCRIPTION 3.V. on a call by call basis. The actual charging applied for services is very much dependent on the requirements of the individual administration. during call or at end of call. The basic principles of this service oriented charging have already been discussed. The information transmitted to the user is to be considered as purely informative. we will not discuss the charging strategy used for individual services. A. The service will inform the user of the charge of a call. The actual billing information will still be provided to the user in the normal way. Description Advice of charge is a service applying to originating calls. The service will allow the user to receive information about charging for a call. 3. In this chapter.

The information transmitted by the network to the user equipment is very detailed. charging information at end of the call: This service could be very useful. The subscriber is informed at the end of the call of the number of charging units incurred during processing of the call. C. ALL RIGHTS RESERVED meter is incremented. the total number of charging units incurred during the call. charging information at call setup time: The user will be informed at time of answer of the charges that will be incurred for the related call. no information will be provided related to charging when the call is not answered. the system will send a new message to the user set. The information is generated by the public network and should as a result be the same as the number of pulses actually charged at the end of the call. Advice of charge with charging information at call setup time is only provided at time of answer. One of the information elements transmitted to the user is of course. Activation. In other words. the terminating subscriber will not be informed by this service. advice of charge information is for example not available during call waiting. In this way. the cost of any single call can be determined immediately at the end of the call. Even when charges have to be paid for terminating calls (for example: reversed taxation). The actual information visualized on the end user equipment will again depend on the functions offered by the equipment. the user is informed of any change of tariff occurring while the call is in progress. charging information during call: When this service is invoked. In this way. Advice of charge. If a switch over of charging tariff occurs when the call is in the stable phase.). the user will be informed permanently of the charges associated with the individual call. period between units. . Remarks & limitations The service only applies to ISDN users. the system will generate regular charging messages to the user set whenever the charging  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Advice of charge. The actual visualization of the information will depend on the possibilities of the users telephone set. Advice of charge. The visualization of this information on the end user set depends on the possibilities supported of the users telephone set. As a result. The service only applies to originating calls.. In this way.V. BELL EDUCATION CENTRE 114 770 00814 2390–VDBE . number of units per period. . FEATURE DESCRIPTION . deactivation & interrogation These functions are performed using normal subscriber control procedures. The information received in the user set (in the form of signalling message) provides all parameters for the charging that will be applied for the call (initial units.. B. The service can be assigned to the ISDN access line or even to individual multiple subscriber numbers making use of the same access line.

deactivation & interrogation Not applicable. B. Remarks & limitations The service only applies for analogue users. When a home meter is installed on the line. Description A special device.9. Activation. charging information during call”.V. the pulses will be generated. A similar functionality is offered to ISDN users through the service ”advice of charge. 770 00814 2390–VDBE 115 BELL EDUCATION CENTRE . no pulses are generated to a home meter connected to the line of the called party. C. FEATURE DESCRIPTION 3. For terminating calls with reversed taxation.2 Home meter (HM) Figure 50 : Home meter Pulses of 16 kHz  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED Home meter 0185 A. Charging pulses can only be received for originating calls. Charging pulses generated in the exchange are transmitted to this meter over the subscriber line using tone pulses of 16 (4 or 12) kHz frequency or a 50 Hz frequency. called home meter can be connected in parallel with the telephone set.

BELL EDUCATION CENTRE 116 770 00814 2390–VDBE . In other words. different frequencies can be used 4. Depending on the coinbox. taxation pulses are generated on a coinbox line. This difference will however not be noticed by the exchange to which the coinbox is connected. Two basic types of coinbox exist.V.9. Description Coinboxes are required by telephone administrations to provide a telephone service in public places. when a line is identified as a coinbox line special charging rates can be used for all calls originated from that line. ALL RIGHTS RESERVED Generation of pulses of 16 kHz to execute taxation A. A coinbox can be equipped with slots in which coins of the correct value can be deposited or a coinbox can make use of special cards issued by the telephone administration. special charging rates are applicable for coinboxes. It is also the coinbox that will decide to break off the call if the user has used up his money inserted into the machine. It is the coinbox that will refuse to accept a call if no money (or card) has been inserted).12 or 16 kHz or 50 Hz. These pulses will trigger the actual taxation. FEATURE DESCRIPTION 3. In most cases.3 Coinbox (CBOX) Figure 51 : Coinbox  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Similar to the home meter service. The coinbox will be connected to the exchange using an analogue line. Special taxation pulses will have to be transmitted over the analogue line to the coinbox (This is similar to the home meter service). The actual processing of the information will be performed locally in the coinbox.

Remarks & limitations Coinboxes are always connected to analogue lines. Charging applied for coinboxes can be completely different from charging applied for regular lines.4 Green number (GN)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The class of service coinbox will be assigned by the administration to the line.9. Description The service subscriber can have multiple installations distributed over a large geographical area. 770 00814 2390–VDBE 117 BELL EDUCATION CENTRE . deactivation & interrogation This is not applicable. The service will allow calls to be made to the service subscriber using a special ”green number”.V. C. 3. Activation. FEATURE DESCRIPTION B. The charging subsystem of Alcatel 1000 S12 will permit us to set up a unique charging mechanism for coinboxes with unique switch over times and unique rates. Charges associated with the call will be charged to the called subscribers organization (service subscriber). ALL RIGHTS RESERVED Figure 52 : Green number service Network No charge Calling subscriber Green number Automatic call distribution A.

as long as at least one of them is free. From this moment. calls could be routed to the location closest to the originating user. day of week. it is possible that he will have to pay a local fee. the actual routing of any individual call will depend on a number of user selectable parameters. B. He can even collect statistics about service traffic from the network. In this way. the calling user can be any type. Remarks & limitations Normally. In this way. extra functions like automatic call distribution and queueing will be integrated in the green number service. FEATURE DESCRIPTION This service can be very useful for organizations spread over multiple locations. the service subscriber will log on to the service management system. In this way. The service is available for analogue as well as for ISDN extensions. the international service has to be supported in the originating as well as in the terminating country. This will then be due to limitations of the old analogue exchange. When a green number is called. When the originating subscriber is still connected to an old type of analogue exchange (rotary). The service subscriber which subscribed to the green number service is normally an organization and not a single subscriber. In this case. ALL RIGHTS RESERVED C. In this way. calls can be distributed to a free attendant.V. a large amount of subscriber control is provided. he will be offered a number of screens allowing him to manipulate the service. In this way. BELL EDUCATION CENTRE 118 770 00814 2390–VDBE .  1995 BELL TELEPHONE MANUFACTURING COMPANY N. no call charges have to be paid by the calling user. deactivation & interrogation In most cases. An international green number service is also available. analogue or ISDN. Time of day. In a lot of cases. Activation. When all attendants are busy. the originating subscriber will not have to pay for the call. All locations of the organization can be reached using one universal access number (see service universal access number). In other words. all fax traffic can be routed to one destination while the telephone calls are distributed to a number of attendants. As an extra however. When multiple possible destinations have been defined for a green number call. Routing of calls can also depend on the required teleservice. In this case. the subscriber can modify the call destination. the service is implemented within the IN framework although it is also possible to implement the service completely integrated into the Alcatel 1000 S12 switch. for example: calling users originating area. The lines used for the service can be either analogue or ISDN or a mix of both. the call can be queued in the network. In order to execute this subscriber control. a different destination can be entered for calls during the day or at night. In order to support an international green number service. the calling and the called subscriber do not have to be located in the same country. the service will be implemented within the IN framework. date are other user selectable parameters. Charges are paid by the service subscriber.

the service is used as part of centrex service where all internal calls are charged to the called subscriber. 3. This service will normally not be used.9. When the subscriber requests a reverse charging service applying for all calls. This service is only applicable as part of a centrex service. In this case. Description The reverse charging service will allow the called subscriber to pay for the related calls. FEATURE DESCRIPTION Green numbers ar characterized with a special prefix in the national numbering plan. Any prefix can be used as a trigger for the green number service. ALL RIGHTS RESERVED Network Calling subscriber Called subscriber No charging for calling subscriber Charging for called subscriber A. It is very similar to the green number service which provides extra functions like automatic call distribution and queueing.V.5 Reverse charging (REV) Figure 53 : Reverse charging  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Depending on the subscription option. a number of possibilities exist. 770 00814 2390–VDBE 119 BELL EDUCATION CENTRE . . All calls starting with this prefix will be sent to special equipment in the telephone network which will process the calls in the appropriate way. A reverse charging service can be implemented for all calls in a private numbering plan. All calls. . he will pay for all terminating calls.

it will be easy for the called subscriber to keep track of the reversed charging calls. All reversed charging calls receive detailed billing. BELL EDUCATION CENTRE 120 770 00814 2390–VDBE . 3. the public network attendant will set up the call to the called subscriber and ask him whether he wishes to accept the call or not. ALL RIGHTS RESERVED subscriber. the collect call will be charged to the called subscriber. In this way. FEATURE DESCRIPTION B. When the call is accepted. The reverse charging makes use of a normal directory number. it is possible that a local rate will have to be paid for the reverse charging call by the originating subscriber.9. The green number service will provide much more than just a simple reversed charging. When the calling subscriber is connected to an old type exchange (rotary).6 Selective Reverse Charging (SRCHG) It is possible for the served user to pay only for terminating calls of some other users. The service is similar to the green number service. This call will be charged to the called subscriber. Automatic call distribution and queueing will for example also be implemented. It is different from a collect call. A special green number starting with a specific prefix is required to identify green number calls. In order to support a collect call. The list of the persons of whom he wants to pay the terminating calls to his extension is called the Selective Reverse Charging List. A collect call is a call set up by a public network attendant.V. Normal subscriber control procedures are used for this C. It is a class of service assigned to the called  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Following differences however exist. This reverse charging service is a service for the terminating subscriber. Activation. deactivation & interrogation A reverse charging service can only be activated and deactivated. Remarks & limitations The service is available for analogue as well as ISDN subscribers.

The service subscriber will be the information provider. The kiosk service or additional charge service is a service implemented by the public administration.V. the customer consulting the information will have to pay for the network connection.9. the service will be implemented as an IN based service. Again queueing can be implemented if no lines are free 770 00814 2390–VDBE 121 BELL EDUCATION CENTRE . After log on. The subscriber will log on to the service management system. ALL RIGHTS RESERVED Normal call charge. Remarks & limitations The kiosk service is normally implemented as an IN based service. Description Information providers can use the telephone network or the ISDN network to offer information to potential users. He can support the information in a distributed way if he wishes. B. a number of information databases can be set up spread over a large geographical area and the system will support a call distribution to a free access point. He will however also have to pay for the information that he obtains from the network. Of course. the administration can collect additional charges from the customer. Activation. With this service.7 Additional charge service (KIOSK) Figure 54 : Kiosk service Network  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In other words. a large amount of user control is provided. Information Extra call charges for the information retrieved providers A. The service applies to analogue as well as ISDN subscribers. he will get access to a number of user interaction screens which will allow him to control the routing of the calls and to collect usage statistics. FEATURE DESCRIPTION 3. deactivation & interrogation Normally. In this case. This additional money will be used to pay the information provider for his information. C.

calls can be charged to the subscriber associated with the called device. Calls can be charged to an account associated with some form of credit card in possession of the subscriber. The additional charge service can support individual charging profiles for individual information providers. FEATURE DESCRIPTION This service is again accessed using a special prefix. In this way. Calls made by this subscriber can now be charged to the credit card of the subscriber independent of where the call was made from. calls can be charged in a totally different way. 3.V. Description Calls are normally charged to the subscriber associated with the calling device.9. With the credit card calling service however. Perhaps. ALL RIGHTS RESERVED Slot for credit card credit card phone Calls charged to the credit card account of the calling user A. 2 examples could help to clarify some of the alternatives. BELL EDUCATION CENTRE 122 770 00814 2390–VDBE . When a form of reverse charging is applied.8 Credit card call (CCC) Figure 55 : Credit card call Network  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Different variants of this credit card calling service exist. The subscriber can now carry his credit card with him. the information provider can determine the amount of charging required for the consultation of the information.

the call is charged to the credit card account of the calling subscriber .V. the calling user will have to insert his credit card into the terminal and will have to provide a personal identification number. the service will be accessed. the service is supported on a call by call basis by dialling a special access code C. the service is always active. After verification of the card number and the associated personal identification number. deactivation & interrogation When a credit card terminal is used. the calling subscriber will be invited to provide. 770 00814 2390–VDBE 123 BELL EDUCATION CENTRE . After completion of the call. the call is set up. A credit card service making use of a credit card terminal is particularly useful in international airports and big international railway stations. B. charges will be billed to the appropriate credit card account. A creditcard slot is provided on the equipment. Special credit card terminals. Prior to call establishment. FEATURE DESCRIPTION . a very important type of credit card terminal will be the credifax or the credifaxphone. a fax or an integrated telephone and fax installed in public places like airports. The credit card terminal is equipped with a card reader. After hook–off. This type of service can even be supported on analogue access lines. Automatic credit card call: A special credit card terminal is connected to the network using an ISDN basic access line. Activation. credit card call service will be supported making use of the ordinary credit cards. Some other administrations will require the use of special credit cards issued by the phone company. Remarks & limitations The service is normally provided within the IN framework The credit card service is available for analogue as well as ISDN subscribers. ALL RIGHTS RESERVED associated with the credit card number. The credit card call service will apply to telephone but also to data calls. his personal identification number and the directory number of the called subscriber. the calling subscriber will dial a special access code. calls can be made using a regular credit card. When the service is supported from a normal telephone. In some cases. When the service is available. The term credit card has to be interpreted in a wide sense. Now. In this way. For example. The call will now be charged to the credit account  1995 BELL TELEPHONE MANUFACTURING COMPANY N. when they are used. Upon completion. Credit card call from normal set: Credit card calls could also be supported from normal sets not equipped with a card reader. the number of the credit card. are always connected to the network as ISDN subscribers. This card reader is capable of reading the number of credit cards.

the organization will log on to the service management system from a terminal connected anywhere in the network. a credit card terminal. When a credit card reader is installed at the related premises. With the increasing importance of this method of payment. the network will request the input of the personal identification number.. the organization providing the credit card validation service will be provided with a large amount of user control. BELL EDUCATION CENTRE 124 770 00814 2390–VDBE . this service can also require a personal identification number (PIN) from the card owner. Description Debit cards and credit cards are being used more and more as a method of payment. FEATURE DESCRIPTION 3. In order to execute these functions. Normally. B. C.V. Activation. it is quite easy to implement a credit card validation service. This service can validate the credit card itself. deactivation & interrogation The service is run from a special piece of equipment. The organization will be able to see the amount of traffic produced. ALL RIGHTS RESERVED Credit card terminal Network A.9 Credit card validation service (CCV) Figure 56 : Credit card validation service Credit card validation Insert credit card center (Provide PIN) Validation query Reply  1995 BELL TELEPHONE MANUFACTURING COMPANY N.. Since the service is implemented within the IN framework.9. This number will be transmitted to a central database (controlled by the credit card organization) who will verify the number. will be able to create new users allowed to access the service. At the appropriate time in the communication. As an extra protection. the service will be permanently activated for this set. Remarks & limitations The service is implemented within the IN framework. more and more organizations will insist on a validation of the credit or debit card before accepting it as payment.

In this case. ALL RIGHTS RESERVED Keypad for PIN entry 3. the card owner will require access to a special keyboard on which he can enter his PIN code at the appropriate time. The service can either be used to validate the card itself.10 Hotel billing service (Customer CCC service) (HBS) Figure 58 : Hotel billing service Hotel Public network PABX Modem Analogue access line Printer 770 00814 2390–VDBE 125 BELL EDUCATION CENTRE . It is however also possible to implement a check on a PIN. Figure 57 : Credit card terminal (credit card validation) Cardreader  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This keypad should be hidden from third parties in order to guarantee a large amount of security for the card owner.9. FEATURE DESCRIPTION The service is run from a special credit card terminal which is connected to the network over an ISDN line.V.

For small customers a variant of the service can be implemented in which the reports are printed in a central location (the Alcatel 1000 S12 or a location of a service company providing the service). In this way. The service will require a printer or another type of device to be installed at the hotel. Typically. In a business environment. Description When a call is completed. it is important that call costs can be forwarded to the correct internal department in the organization. cost. a connection is set up to the printer at the end user premises and the charging tickets are transmitted. 3. date and time of call answer. this interval is 10 minutes. operating at a speed of 1200 bit/sec will be used for the actual transmission of the billing tickets to the hotel. Remarks & limitations The hotel billing service will send charging tickets to a local printer. Description Hotels will require an immediate billing of telephone calls.23 modem. each department will be responsible for his own telephone costs.9. With appropriate intervals. the customer will see the detailed charges incurred for every individual call together with the calling party number and the called party number. B. or the system will generate a detailed taxation report which is transmitted to a taxation centre. When detailed billing is applied. At completion of each call. the system will either add a number of taxation pulses to a bulk counter for the end user. Following information will be available on the billing ticket: Calling number. It could of course be possible to assign each end user set to a specific BELL EDUCATION CENTRE 126 770 00814 2390–VDBE . Activation. ALL RIGHTS RESERVED The service is provided on a subscription basis. These detailed billing records and/or the number of charging pulses collected on the subscriber meters will be the basis for the bill transmitted to the end user at the end of the month. call duration. A printed bill of all outside calls can be generated by the hotel billing service supported by the public network. A V. FEATURE DESCRIPTION A. The local printer could be replaced by other types of equipment for example a PC equipped with a harddisk. we make sure that charging tickets can be made almost instantly available to the hotels. No activation. Charging tickets are collected in the Alcatel 1000 S12 for a predefined amount of time. called number.11 Customer dialled account recording (CDA) A. the system will generate a detailed ticket (for the individual call) to a local printer installed at the subscriber premises. This information should be sufficient to allow the hotel to assign the call to the appropriate room number inside the hotel and as a result to charge it to the correct customer account.V. deactivation & interrogation  1995 BELL TELEPHONE MANUFACTURING COMPANY N. deactivation & interrogation is provided C. In this way.

At that time. . When no account code is entered. It will allow the customer to assign call charges to specific users. a customer dialled account recording service can be implemented. direct access could be provided to the public network. deactivation & interrogation In some cases. The service customer dialled account recording is totally separate from the actual charging generation. At this moment. When the detailed charging record is made at the end of the call. 770 00814 2390–VDBE 127 BELL EDUCATION CENTRE . As a result. In most cases. Subscriber control procedures will enable the organization to activate or deactivate this service for specific end user sets. C. This solution will however be unacceptable for telephone sets in common rooms or in conference rooms.V. Mandatory account code with PIN: In this case. The service can be provided in a number of fundamentally different ways. the subscriber will receive one bill every month in which all call charges are included. In other cases. FEATURE DESCRIPTION department and to charge all calls made from a specified set to the related department. Figure 59 : Detailed billing info – calling party identification – called party identification  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the account code entered by the calling subscriber is added in the printout. It is offered as a service to the customer. Activation. he will be invited to dial his account code followed by the desired directory number. the related set can only be used after entry of an account code. ALL RIGHTS RESERVED –account code – time of answer – cost The account code included in the printout will permit the organization to assign costs to user accounts. Remark & limitations The service can be supported on analogue or on ISDN lines Call charging will be performed in the normal way. the service will be combined with a restriction override. At the same time. In order to be able to charge cost for individual calls to individual accounts. The subscriber will start the call with a special access code invoking the service. a PIN will also be required and the set can only be used after verification of the PIN. When an account code has been entered. B. the service will be permanently assigned to a line. the service is activated on a call–by–call basis by dialling a special access code after hookoff. the account code can be entered together with the called party number. the set will for example be restricted to internal PABX calls only.

it will appear on the detailed billing report.9. The service is intended for business users which can use it to limit the amount of external calls. Mandatory account code without PIN: The related set can only be used after entry of an account code. A special access code will have to be formed before dialling the account code. deactivation & interrogation The service is provided on a subscription basis. C. the system will automatically assign a default account code defined for the set. The credit limit can be set to a value between 2 and 30 indicating between 2000 and 30000 tariff units. the subscriber will receive a special tone when the limit has been exceeded. The organization or subscriber sets an initial credit limit for the current month. The credit limit is a kind of early warning system. a special access code will be used to enter an account code. When the verification is carried out at the end of the call. it will normally be provided within the centrex environment. Calls can be made without any restriction by the subscriber until the credit limit has been reached.V. Activation.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION . When no account code has been entered. Again. ALL RIGHTS RESERVED 3. a number of restrictions are activated and the subscribers is for example prevented from making any more long distance or international calls. When the verification is carried out during the call. As a result. Verification of the credit limit is either carried out at the end of each call or it can also be carried out while calls are in progress. When an account code is entered. restrictions set when the credit limit have been exceeded will only apply to subsequent calls. Description Call charges can accumulate very fast in the course of a month. Any digit string will in this case be accepted as account code (no validations are carried out). Implicit account code: The user can optionally enter any digit string as an account code. The system will check whether or not the account code exists. At that moment. No PIN is however required . Optional account code explicit: The user is allowed to enter any digit string as account code. B.12 Credit limit (CL) A. . the appropriate restrictions will become BELL EDUCATION CENTRE 128 770 00814 2390–VDBE . At that moment. The service operates on a monthly basis. Remarks & limitations The service is available for analogue as well as for ISDN subscribers.

770 00814 2390–VDBE 129 BELL EDUCATION CENTRE . maybe above his budget. If the current call oversteps these restrictions. it is not possible to make very long time taking calls.13 Long Calls Permitted (LCP ) In the normal situation. It is the intention to warn a user that he is making a long time taking call ( example an International Call of 10 hrs ) and that he has to pay a lot. 3. When a certain time period has been reached ( defined by the Administration ). ALL RIGHTS RESERVED taking calls (upon 24 hrs).V. With the service ’ Long Calls Permitted’ a user can have the permission to make long time  1995 BELL TELEPHONE MANUFACTURING COMPANY N.9. FEATURE DESCRIPTION active. the subscriber will get a 30 second delay before the call will be released. The reason for this is a protection of the user. the call will be released.

ALL RIGHTS RESERVED FEATURE DESCRIPTION BELL EDUCATION CENTRE 130 770 00814 2390–VDBE .V.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

Users belonging to the same closed user group are shielded off from the rest of the network. No subscriber control is foreseen for this service.1 Closed user group (CUG) Figure 60 : Closed user group Network Closed user group  1995 BELL TELEPHONE MANUFACTURING COMPANY N. It is a type of flexible restriction. 770 00814 2390–VDBE 131 BELL EDUCATION CENTRE . deactivation & interrogation Closed user groups are assigned at subscription time. FEATURE DESCRIPTION 3. Activation. Description The closed user group service was originally defined as a service for packet switching networks. They are unable to make calls outside the closed user group or to be called from outside the group. In this way.10. An organization can set up a closed user group in the network. Calls are only allowed between users belonging to the same closed user group. B. A closed user group is a list of users which are defined as belonging to the same group.10 Restriction A number of restriction services are supported by the Alcatel 1000 S12 system. a kind of virtual private network is set up over the normal switched network.V. ALL RIGHTS RESERVED Calls are only allowed between members of the same closed user group A. 3.

Closed user group with outgoing access. A further restriction (incoming calls barred) however applies. BELL EDUCATION CENTRE 132 770 00814 2390–VDBE . Communications are of course allowed between users belonging to the same closed user group. the member of a closed user group will be able to originate calls to other members of the closed user group but will not be able to receive calls not even from other members belonging to the closed user group. . voice services and fax transmissions operated from the same line can remain completely free. closed user groups can be assigned for all teleservices or for individual teleservices. access from foreign computer systems to these services is blocked. Remarks & limitations The service applies to analogue as well as to ISDN subscribers.V. Outgoing communications from within the closed user group will not be supported. Closed user group: Communication is only allowed between the members of the same closed user group. the user will have to specify the identity of the related closed user group. In this way. . Communication outside the boundaries of the closed user group are  1995 BELL TELEPHONE MANUFACTURING COMPANY N. from outside the closed user group to the closed user group will however be allowed. Closed user group with incoming access. a closed user group can be set up for certain types of data communication services. Further restrictions can be implemented for users belonging to a closed user group. In this case. The service closed user group can be particularly useful as an initial defense of data applications against unauthorized users. we also find a service closed user group with outgoing calls barred. In this way. When a call is made. In a similar way. Incoming communications. When no closed user group identity is provided at call set up time. At the same time. the user cannot call other members of the closed user group but he can be called by other members of a closed user group. Three basic types of closed user group service are available . the system will assume that the call is made within the preferential closed user group. a preferential closed user group has to be defined. FEATURE DESCRIPTION C. ALL RIGHTS RESERVED completely blocked. A subscriber belonging to a closed user group with incoming calls barred can of course communicate with other members of the closed user group. Communications are again allowed between users belonging to the same closed user group. It is however also possible for users belonging to the closed user group to set up communications to remote users (outgoing access). As a result. When a user belongs to multiple closed user groups. Users can belong to different closed user groups at the same time. For ISDN subscribers. The call will only be accepted if the destination also belongs to the same closed user group.

ALL RIGHTS RESERVED (announcement) Incoming calls barred A. Also the ICB value can be changed – ICB with a Permanent Value. 770 00814 2390–VDBE 133 BELL EDUCATION CENTRE . The ICB value can not be changed B. the subscriber will be able to manipulate the service from any point in the network.2 Incoming calls barred (ICB) Figure 61 : Incoming calls barred Network Call attempt Call unsuccessful  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The ICB is defined by the user and can be activated or deactivated via Subscriber Control. Activation. Of course. There are several types of Incoming Call Barred : – ICB controlled by Subscriber Control. FEATURE DESCRIPTION 3.V. When the service is active. Description The service incoming calls barred will allow a subscriber to prevent reception of incoming calls of a certain origin ( example International Calls ). In this case. a password will be associated with this remote control.10. Normal subscriber control procedures will be used to activate or deactivate the service. deactivation & interrogation Normal subscriber control procedures will be used to activate or deactivate the service ( in case we have ICB controlled by Subscriber Control or with a predefined value ) Remote control procedures could also be provided. The ICB is defined by the Adninistration and can not be changed by the user – ICB with a predefined value. incoming calls of type of that certain origin will be unsuccessful and the calling user will be informed for example by sending an announcement.

10. all Kiosk Service calls). 1 Local 0 Kiosk Service 1 Emergency Service Outgoing calls barred Outgoing calls to Kiosk Service : unsuccessful A. In this way. Also the OCB value can be changed BELL EDUCATION CENTRE 134 770 00814 2390–VDBE .V. ALL RIGHTS RESERVED Figure 62 : Outgoing calls barred Barring Program 1 International 1 National PFX : 0800. even from a phone for which the service outgoing calls barring is active. 3. Remarks & limitations The service is applicable to analogue as well as ISDN users. FEATURE DESCRIPTION When an interrogation is used. Normal subscriber control procedures will be used to activate or deactivate the service. C. For ISDN users. a subscriber can prevent that certain outgoing calls are being made from his set. Originating traffic is totally unaffected by this service.. all calls to certain destinations will be blocked (for instance.. and can still be called. Description With this service. an incoming call barring service can be set up for all teleservices operating over the line or for individual teleservices. Calls to emergency services and certain Special Services are usually not blocked. When the service is active. There are several types of Outgoing Call Barred : – OCB controlled by Subscriber Control. an ISDN line could be barred for incoming telephone calls while the line could remain open for incoming fax traffic.3 Outgoing calls barred (OCB)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. To which destinations calls need to be blocked is indicated with a Barring Program. the user will get a list of the teleservices for which the incoming call barring service is active.

FEATURE DESCRIPTION

– OCB with a Permanent Value. The OCB is defined by the Adninistration and can not
be changed by the user

– OCB with a predefined value. The OCB is defined by the user and can be activated
or deactivated via Subscriber Control. The OCB value can not be changed

– OCB with a Telephone Key : in this case a key is added to the Telephone set. When
the key is switched on, the OCB is applicable

B. Activation, deactivation & interrogation

The service can be manipulated using normal subscriber control procedures ( in case of
OCB controlled via Subscriber Control or with a predefined value )
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Remote control procedures can also be provided. This will permit a subscriber to activate or
deactivate the service from any set connected to the network.

C. Remarks & limitations

The service applies to analogue as well as ISDN subscribers.

When the service is provided to ISDN subscribers, the user will be able to set up the call
barring service for any single teleservice or for all teleservices. In this way, the telephone
service could be barred for the subscriber while other services could be allowed.

Different barring programs can be provided. Depending on the barring program, different
restrictions can be set up for a line :

- All outgoing calls barred except emergency calls and charge free calls.

- All outgoing calls barred except emergency, charge free and intra–centrex calls. This
barring program is only useful for centrex users.

- International calls barred

- National calls barred

- All calls to kiosk services barred.

770 00814 2390–VDBE 135 BELL EDUCATION CENTRE

FEATURE DESCRIPTION

3.10.4 Selective call rejection (SCREJ)

Figure 63 : Selective call rejection

Exchange
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Rejection list
Terminating call List of direc-
tory numbers

Network

Call rejected if calling party number in rejection list

A. description

Incoming call barring only supports a barring of all calls to a user.

For most calls, the calling party number is present at the time of call setup. If this calling
party identification is present, it is possible to set up an incoming call rejection service based
on the calling party number.

In order to achieve this, a rejection list is set up in the terminating exchange. This rejection
list contains directory numbers or directory number ranges (identified by the first digits of the
range).

When a call arrives, the calling party number is checked. If the calling party number is in the
rejection list, the call is rejected. If the calling party number is not in the rejection list, the call
is accepted.

B. Activation, deactivation & interrogation

Normal subscriber control procedures are used to activate and deactivate the service.

The subscriber will also require access to the rejection list. He will have to be able to add,
modify and delete entries in the list. Normal screening list editing procedures are used for
this.

BELL EDUCATION CENTRE 136 770 00814 2390–VDBE

FEATURE DESCRIPTION

C. Remarks & limitations

The service is available for ISDN subscribers. The service is also available for advanced
analogue subscribers.

The rejection lists may contain full directory numbers, prefixes referring to number ranges or
exception numbers within prefix ranges.

The number of entries in a rejection list is (theoretically) unlimited. They are assigned in
groups of five numbers. The administration can limit the number of blocks of five numbers
made available to the customer.

Calls that have been rejected will be routed to a voice announcement.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

3.10.5 Selective call restriction (SCRES)

Figure 64 : Selective call restriction

Screening list

List of direc-
tory numbers

A. Description

The outgoing calls barred service will allow a user to block a terminal for specific types of
outgoing calls. For example, all calls outside the centrex can be blocked.

The service, selective call restriction will allow the user to create a list of prohibited
destinations in the originating exchange.

When an outgoing call is made, the system will consult the list. If the called party number
appears in the list, the call is barred.

770 00814 2390–VDBE 137 BELL EDUCATION CENTRE

FEATURE DESCRIPTION

B. Activation, deactivation & interrogation

The service is activated using normal subscriber control procedures

The list of prohibited destinations is edited using normal screening list editing functions.
These functions will allow addition, removal and modification of entries in the list.

C. Remarks & limitations

The service applies for ISDN and advanced analogue subscribers.

The list consists of a number of blocks. Each block can contain 5 entries.

The list can contain complete directory numbers or prefixes. The entries in the list reflect
prohibited destinations.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

3.10.6 Trunk Offering Barring ( TKOFFBAR )

A. Description

Trunk Offering means the possibility for an operator, belonging to a service centre, to intrude on
calls to a certain subscriber ( example to give information to the user about the time remaining )

A subcriber can restrict these operator calls, so that he will not be disturbed by an operator.
That is called Trunk Offering Barring

Note : The name Trunk Offering comes from the fact that these Operator Calls are always coming
from a Service Centre. So the incoming call from an Operator is always coming from a Trunkgroup.

BELL EDUCATION CENTRE 138 770 00814 2390–VDBE

FEATURE DESCRIPTION

3.11 Multiparty services

A number of multiparty services are available in Alcatel 1000 S12.

First of all a range of three party services are available which are similar to the three party
services available for PABX users.

The system also supports conference calls in the true sense of the word. In this case, a
large number of users are connected into a true conference call.

In this chapter, we will first describe the three party services. Afterwards, we will talk about
conference calls.

3.11.1 Call hold (HOLD)
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Figure 65 : Call hold

Call 1: put on hold

Call 2: active

A. Description

The call hold service will allow a user to interrupt an existing communication by putting the
first communication on hold. The first communication will not be released, but the subscriber
at the other end of the line will receive a special tone.

At this moment, the user will receive dial tone and will be able to set up a second
communication. From this moment, the user has access to one active communication and
one communication on hold.

770 00814 2390–VDBE 139 BELL EDUCATION CENTRE

during ringing of the second  1995 BELL TELEPHONE MANUFACTURING COMPANY N. For example. Activation. A call can only be put in hold after it has reached the stable phase. the service is invoked on a per call basis. ALL RIGHTS RESERVED subscriber or when the other subscriber is busy. BELL EDUCATION CENTRE 140 770 00814 2390–VDBE . he can activate the service by dialling the correct code. Afterwards. Analogue subscribers can put a call on hold and set up a second call. Note : This service is sometimes referred to as ”Stockbroker Call”. . B. as such. The user will set up a call to the second subscriber. Switchover.8. The call can now be transferred either after hookoff of the second subscriber. Because. when a subscriber subscribes to the call waiting service.13 on page 102. For ISDN subscribers making use of a basic access line. he will normally also require access to the call hold service which will be provided as part of the call waiting service. the user can enter into conversation with this party. hold and enquiry alternating: Once the second communication has been set up. but the call hold service will be required to operate other supplementary services. it is not possible to put a call in hold during ringing phase. As long as a user has a call on hold. no activation procedures are required C. . the subscriber will not subscribe to the call hold service. deactivation & interrogation Once the subscriber has subscribed to the call hold service. In other words. When the communication is finished. Hold and transfer (call transfer): This call transfer service is described in paragraph 3. When a incoming call is waiting. Remarks & limitations The call hold service is available to analogue as well as ISDN subscribers. the B–channel will remain assigned to him. he can decide which call will remain in hold and which call will be handled first. In this way he will put the active call on hold and receive dial tone. the user will return to the call on hold and the second call will automatically be released. FEATURE DESCRIPTION A number of options now become available to the user.V. Hold for enquiry: Once the second communication has been set up. In a lot of cases. the user can toggle back and forth between the two communications. calls can be put on hold on any B–channel. . the subscriber will now be able to put the active call in hold and first answer the waiting call if required.

V. At that moment. the controlling subscriber is able to either make a call to another user and connect him to the conference or he can rejoin the conference himself. terminate the conference . It is activated by dialling a special code at the start of the call. the user will be put back on hold and can rejoin the conference later if required.2 Three party service (3PTY) Figure 66 : Three party service Three–party communication  1995 BELL TELEPHONE MANUFACTURING COMPANY N. 770 00814 2390–VDBE 141 BELL EDUCATION CENTRE . B. ALL RIGHTS RESERVED A. disconnect one user from the conference. . At this moment. Afterwards. subscriber control procedures are used by the controlling subscriber to set up the conference. Description The three party service is a service based on the call hold function. withdraw from the conference by invoking the call hold service.11. the user responsible for setting up the conference will retain control over both calls and will be able to: . Activation. deactivation & interrogation The service is provided on a subscription basis. FEATURE DESCRIPTION 3. Once the conference has been set up. A user can put an active call on hold and set up a second call.

At this moment. As a result. In other words. Suppose a user is involved in an active call and the call waiting service has indicated the arrival of a another call which was put on wait. 3. With the call release service. the active call can be put on hold and the user will enter in communication with the waiting call. This service will support all options of call hold (and more). we set up a three party service call by putting one subscriber on hold and setting up a second call. These call release functions will permit the user to partly release a three party service call without loosing the individual calls. From this moment. When the call release is invoked during a three party conference. Description The call release service offers an extra feature to the call waiting service or the three party service. FEATURE DESCRIPTION C. In other words. The call release service can also be used in association with the three party service. ALL RIGHTS RESERVED A.3 Call release (RLS)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the conference will be interrupted but the two calls will remain (one call in hold. and return automatically to the original call that was put on hold. the call release service is used to break the three party conference without interrupting the individual calls of the different parties involved in the conference. the service is invoked by dialling the appropriate code when required C. BELL EDUCATION CENTRE 142 770 00814 2390–VDBE . the call release service permits the user in control of the service to release the active call without disconnecting (or loosing) the waiting call. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers Call release is always provided in combination with call waiting or with the three party service for which it offers additional features. B. the conference will be set up.11. we are able to switch between both lines. In other words. At this moment. one call active). we do not have to subscribe to a separate call hold service when we subscribe to this service. the normal call hold functions are available. The service incorporates the call hold service. In association with the call waiting service. When the subscriber controlling a three party call hooks on. we are back in the hold state and we can switch between the two calls if required.V. the user can now decide to release this new call. he will loose both conversations. deactivation & interrogation After subscription. Activation. Remarks & limitations The three party service is available to analogue as well as ISDN subscribers. When we dial the appropriate key.

770 00814 2390–VDBE 143 BELL EDUCATION CENTRE . In order to support these services. Different types of multi–party conference are available depending on how the conference is set up. (This service is not available in all countries). . Multiparty conference: the number of participants in a true multiparty conference could be much larger than 5. ALL RIGHTS RESERVED circuit A. This value cannot exceed 30. Three party conference: this is part of the three party service already described. Following types of conference calls can be provided. setting up a conference between himself and two other users. . Small conference: the maximum number of participants in this case is five.11. It allows the user to use the call hold to set up two calls and to bring these calls into communication. special conference circuits can be provided in the Alcatel 1000 S12 exchanges.4 Multi–party conference Figure 67 : Conference call Conference  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Description The Alcatel 1000 S12 supports different types of multiparty conference calls. FEATURE DESCRIPTION 3. Every Alcatel 1000 S12 exchange is equipped with conference circuits capable of providing this service.V. . The maximum number of participants of such a multiparty conference service will be a subscription parameter.

Then he will use a register BELL EDUCATION CENTRE 144 770 00814 2390–VDBE . Add–on conference: a user will set up a conference by calling up the participants one by one and by connecting them to the conference. ALL RIGHTS RESERVED Dial up participants one by one and add to conference Conference circuit Control of Controlling user conference A. deactivation & interrogation An add–on conference is set up using normal subscriber control procedures. FEATURE DESCRIPTION . a user will dial a special access code to activate the service. the conference is booked in advance.V. B. Activation. In other words.11. This conference will be set up by sequentially dialling up a number of users and adding the users to the conference. . The user who set up the conference will be able to control the conference. At any time. Description The add–on conference facility will allow a user to set up a conference. Meet–me conference: In this case. All participants will access this conference at the predefined time by dialling a special access code. he will be able to set up new connections. in this way connecting other users to the conference. 3. The next paragraphs explains these two types of conference calls.5 Add–on conference (CONF) Figure 68 : Add–on conference call  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

When one of the other participants hooks on. The first user to be called will have to wait until all the other users have been called and have answered before the actual conference can be started. Setting up an add–on conference will become very inefficient if the number of participants becomes too large. ALL RIGHTS RESERVED answered. the controlling user is unable to add users to the conference call until they have answered. the controlling user can be an analogue or an ISDN subscriber. 770 00814 2390–VDBE 145 BELL EDUCATION CENTRE . If the number of participants of the conference becomes too large. Of course. the controlling user can decide to add the new participant to the conference or to release the new participant again. In other words. Normally. The other participants can also be either analogue or ISDN. If the call has not been  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Remarks & limitations The service is applicable for analogue as well as ISDN subscribers. The complete conference call is released when the controlling party hooks on. The conference service is a speech service only. the rest of the users will remain in the conference call. because the service will become extremely inefficient if more than five users wish to join the conference. an attempt to add the user to the conference will be unsuccessful. The maximum number of participants will be limited.V. this delay will become unacceptable. he will dial another user and be able to add the user to the conference C. this limit is set to five. FEATURE DESCRIPTION recall to put the conference in hold. When a new participant is called.

A meet–me conference has to be booked in advance with the administration.6 Meet–me conference (MMC) Figure 69 : Meet–me conference call Call  1995 BELL TELEPHONE MANUFACTURING COMPANY N. At time of booking. estimated end time. FEATURE DESCRIPTION 3. Description As we mentioned before. At the start hour of the conference. the add–on conference service becomes very inefficient if the number of participants becomes too large. At this time.11. The first participants to be attached to the conference will have to wait too long. date and number of BELL EDUCATION CENTRE 146 770 00814 2390–VDBE .V. It should be clear that this type of conference does not have the flexibility of the add–on conference but will be much more efficient if a conference is required with a large number of participants. A confidential code is provided at that time. the user will have to inform the administration of the start time. they will be connected to the conference circuit and the conference can be started. A meet–me conference has to be booked in advance. each of the participants will dial a special access code for the meet me conference service followed by the confidential number. This confidential code will have to be provided to all participants of the conference together with the timing (start hour and end hour of the conference). A meet–me conference service can solve this problem. ALL RIGHTS RESERVED Conference Call circuit Call Call A.

In other words. B. each of the conference participants can be either analogue or ISDN. When both calls are available. Participants may leave or join the conference at any time by going on hook or redialling the access code. From the moment that a second person has joined the conference. A short time prior to this release. ALL RIGHTS RESERVED The conference service only applies to voice calls. The system will reserve the conference circuits for the appropriate time and will provide a confidential number. he will be provided with a special tone. The system will inform the users already involved in the conference of the arrival of a new participant using a special tone. they can start communicating. FEATURE DESCRIPTION participants. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. a three party conference can be set up between these users. At the end of the time scheduled for the conference. The maximum number of participants will be limited (for example to maximum 10 users).  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This service is referred to using the name three party service. These actions are not automated. 770 00814 2390–VDBE 147 BELL EDUCATION CENTRE . A call can be put in hold by the originating as well as by the terminating user involved in an active call.V. the participants will be informed of the release using a special tone. deactivation & interrogation C. Activation. the conference will be released. When the first participant has accessed the conference circuit.

deactivation & interrogation A broadcast service is booked in advance. In other words. ALL RIGHTS RESERVED A.V. when a broadcast service is requested. It will be the responsibility of the business group administrator to enter the names of all the members of different broadcast groups. the talking party can be either analogue or ISDN and also the other members of the group can be either analogue or ISDN.11. Activation. All other parties are listening. B. the broadcast connection can be set up by the talking user by simply dialling the appropriate access code at which time all the connections will be set up. From that moment. In other words.7 Broadcast service (BRDC) Figure 70 : Broadcast service Talking party A1000 S12  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Description A broadcast service is a kind of multiparty service where only one party is talking. the identities of all members will be entered into the system and a special access code will be assigned to this broadcast. Remarks & limitations The service is applicable to analogue as well as ISDN subscribers. BELL EDUCATION CENTRE 148 770 00814 2390–VDBE . This service is provided within a business group. FEATURE DESCRIPTION 3. C.

ALL RIGHTS RESERVED 770 00814 2390–VDBE 149 BELL EDUCATION CENTRE . they have to belong to the same centrex or extended centrex. In other words.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. All members of the broadcast group have to belong to the same business group. FEATURE DESCRIPTION Only voice services can be supported A broadcast group can support maximum 10 users.

V. ALL RIGHTS RESERVED FEATURE DESCRIPTION BELL EDUCATION CENTRE 150 770 00814 2390–VDBE .  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

1 Interception A number of interception services are supported by Alcatel 1000 S12. Suppose that the administration decides to send busy tone if a called subscriber number does not exist. Activation. In this case. Use of a tone is however not always a good idea. a. Unsuccessful calls can be terminated on a tone. It might be a better idea to intercept this call to an announcement machine and to send an announcement informing the user that the number dialled by the calling subscriber does not exist any more. This type of service is called interception of calls. These services will permit the interception of unsuccessful calls to another destination. B.12. ALL RIGHTS RESERVED Unsuccessful calls Announcement A. deactivation & interrogation Because the service is not offered to the subscribers but used by the administration only. This will increase the load on the network. Description Interception of calls is a service at the disposal of the administration. Interception of calls (INTCP) Figure 71 : Interception of calls Network  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. 770 00814 2390–VDBE 151 BELL EDUCATION CENTRE . no subscriber control procedures are required. FEATURE DESCRIPTION 3.12 Other circuit switching services 3. It is used to provide extra information to the end users in case of unsuccessful calls. the calling party will try again later.

For example. In this case. The reasons for call interception can be divided into 2 big categories  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the calling user will receive an announcement and will at the same time see the reason for the problems on the display of his set. In this way. only a message is transmitted in which we find the reason for the call failure. When the user is informed that the cause of the problem is a network congestion. When the ISDN service does not make use of the voice service. Analogue calls will be intercepted to an announcement machine. an announcement will be generated and at the same time a message will be send in which we find the reason for the call failure (cause). FEATURE DESCRIPTION C. when a user dials an unallocated number. a digital announcement module is installed in the exchange. BELL EDUCATION CENTRE 152 770 00814 2390–VDBE . The actual text transmitted by the announcement machine will be selected by the administration. For example. Alcatel 1000 S12 is capable of generating a wide range of announcements without requiring the presence of any external equipment. all calls travelling through this part of the network will be temporarily blocked. routes or subscriber numbers. The interception of ISDN calls however will depend on the type of service (bearer capability).V. Remarks & limitations Interception can be supported for analogue calls as well as for calls generated by ISDN users. For this purpose. – Interception related to individual subscriber lines. Use of an interception and an announcement will discourage the users from trying again immediately. the calling user will be informed that the number does not exist. At this time. it will become highly unlikely that the calling user will dial the same number a second time. if there is a temporary network overload. As a result. ALL RIGHTS RESERVED – Interception caused by network conditions. If the service is based on a voice connection. he could decide to wait until the congestion has abated.

Call is terminated to this user A. deactivation & interrogation Since the service is invoked on a call by call basis. When a telephone rings in my neighborhood.V. In order to execute the individual call pick–up. Activation. The telephone call can only be picked up during ringing phase. B. dial a special access code and enter the extension number of the extension where the call arrived. no activation or deactivation procedures are required. he can pick–up a call terminating to any telephone which is in alerting phase. FEATURE DESCRIPTION b. Call pick up (CPU) Figure 72 : Call pick up Called user  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED Centrex Calling user Pick up call by dialling special access code. Two types of call pick–up can be provided – Group call pick up: a number of users belonging to the same department and located at close proximity are put together in a call pick–up group. Description Call pickup is often used in an office environment. Whenever a phone enters in ringing phase. the call can be picked up by any member of the call pick–up group by hooking off and dialling the appropriate access code – Individual call pick–up: when a user is assigned the service individual call pick–up. I am able to pick up the call by dialling the appropriate access code. 770 00814 2390–VDBE 153 BELL EDUCATION CENTRE . the user will have to hook off.

one of the phone calls will be selected at random and connected to the line executing the pick up. This call is not a regular call but is a warning that a line on which a call was previously booked (using call completion) has become free. When multiple phones belonging to the same call pick up group are ringing when a call pick up is executed. – The ringing subscriber and the person who requests the pick–up do not belong to the same group. A call pick up attempt will be unsuccessful in following cases. any subscriber belonging to an organization can be part of just one call pick up group. This service operates over the boundaries of the individual call pick up groups. In order to be able to pick up a call.V. Remarks & limitations The call pick–up service is available for analogue as well as ISDN subscribers The service is only supported within the boundaries of a centrex between users located at close proximity to one another. In other words. Members from outside the group can also pick up his calls. – A call forwarding on no reply service is active on the ringing telephone. ALL RIGHTS RESERVED this way. In  1995 BELL TELEPHONE MANUFACTURING COMPANY N. other members belonging to the same group can pick up his calls if he fails to hook on. In this case. call pick–up will no be operational but the call will be forwarded upon time out to the requested destination. A subscriber cannot be a member of multiple call pick up group. BELL EDUCATION CENTRE 154 770 00814 2390–VDBE . you have to hear the other phone ringing. FEATURE DESCRIPTION C. if they are using the individual call pick up service. The call forwarding service will indicate the destination where the user wants his calls to be sent if he does not wish to reply or is unable to reply. – Ringing is the result of a recall of a previous call completion booking. – No telephones within the group are in ringing phase at the time of pick up.

ALL RIGHTS RESERVED Centrex Calling user Pick up call by dialling special access code. Special subscriber control procedures are now available to inform the other users belonging to the same group that a call has been parked and to allow them to pick up the call. it can be retrieved by any other member of the group. Call is terminated to this user A. the calling party will be connected to an announcement or music. When a user belonging to a call park group puts a call on hold. Call park (CP) Figure 73 : Call park Called user Put call in park  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The called party will become free at this moment. B. Any call in stable phase can be put on hold by either the calling or the called party. FEATURE DESCRIPTION c.V. When the call is put on hold by the called party. The other members of the call park group to which the called party belongs will now be notified that a call has been parked and will be able to pick up the call by dialling a special code. Activation. Description The call park service is again a group service. 770 00814 2390–VDBE 155 BELL EDUCATION CENTRE . deactivation & interrogation The called user will make use of the normal call hold procedures to put the call in hold.

Personal number (PN) Figure 74 : Personal number Database Translate personal number into direc- tory number Call with personal number A. This is not a really a limitation. Call parking is basically a centrex type service and all centrex lines have to be connected to the same local exchange anyway. All users belonging to the same call park group must be connected to the same local exchange. These features will be described in this chapter.). Remarks & limitations The call park service is only available to advanced analogue subscribers and ISDN subscribers. The Alcatel 1000 S12 provides a number of features that can increase the mobility of the users in the network. a. the parked call will be returned to the user who parked the call. If a parked call is not retrieved in a predesignated time by a member of the group. ALL RIGHTS RESERVED 3. BELL EDUCATION CENTRE 156 770 00814 2390–VDBE . FEATURE DESCRIPTION C. The directory number is determined by the physical location of the subscriber in the network (toll area. Description Every subscriber connected to the telephone network is assigned a directory number.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.2 Mobility Mobility will become very important in future networks..12.V. local exchange. The service is only provided within the centrex environment.

Activation. This location of the subscriber is registered in a special database installed in the network When a user dials the personal number. 770 00814 2390–VDBE 157 BELL EDUCATION CENTRE . One of the management screens will then allow him to register his current location with the database. In most cases. calls with your personal number will be routed to your office. Remarks & limitations The personal number service is an IN based service. the owner will have to register his location (directory number where he can be reached for the moment) in the network if he wants the calls to terminate to his current location. The destination of a personal number can be any directory number. the personal number service will permit the user to move freely round  1995 BELL TELEPHONE MANUFACTURING COMPANY N. the user will access the service management system with a terminal if the service has to be managed. the data base will be consulted and the call will be set up to the directory number retrieved from the database. analogue or ISDN. personal numbers have to be conform to the national numbering plan of the country. B. In this way. the call will always be routed to the line corresponding to the directory number. In other words. In order to achieve this. the personal number service can be used in the following way. it is possible to enter a mobile number as destination. a remote control procedure will also be provided. you request the service to route your personal numbers to your car phone. the same personal number can be used to reach you at home. While you drive home. a special prefix (prefix range) will be reserved to distinguish personal numbers from normal directory numbers. Any originating subscriber has to be able to dial a personal number. ALL RIGHTS RESERVED the network. As a result. He can be reached at any destination in the network as long as he registers his present position in the network. this is a truly mobile service. This is an identification number identifying the subscriber in a unique way. As you can see. In order to increase the mobility still further. he does not require a terminal to register his location but a simple (push–button) telephone set will be sufficient. C. Normally. This procedure will permit the user to register his current location from the telephone set installed at that location. When this personal number is used. FEATURE DESCRIPTION As a result. deactivation & interrogation The service is an intelligent network based service. The same number can be used to reach you wherever you are to be found. When you arrive at home. when we use a directory number to establish a call to a subscriber. In other words. The service can route calls to any type of telephone set. A person subscribing to the personal number service will be assigned a personal number. As long as you are in the office.V.

The same terminal can then be moved to a different socket from which the call is resumed. ALL RIGHTS RESERVED 1. FEATURE DESCRIPTION b. the terminal can be removed from the socket. BELL EDUCATION CENTRE 158 770 00814 2390–VDBE .V. Suspend call from this set 2. Another terminal can be plugged in to the same socket and the call can be resumed from this second terminal. Description Terminal portability is only available to ISDN users connected to a basic access line. – A call can be suspended from a terminal connected to a socket of a basic access line. Resume call A. A number of different options can now be used : – A call can be suspended by a user from a socket of a basic access extension line. the user will have to make sure that both pieces of equipment are compatible. Of course. The user will be able to suspend an active call and to resume the call later on. – A call can be suspended from a socket of a basic access line and can be resumed afterwards from another terminal connected to a different socket of the same basic access line. These types of services are all based on the ISDN functions ”suspend” and ”resume”. After suspension. Terminal portability (TP) Figure 75 : Terminal portability Call in progress  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

ALL RIGHTS RESERVED subscriber at the other end. Remarks & limitations The service is only applicable to ISDN users. Of course. It is based on the suspend and resume functions which are only provided within the ISDN framework. FEATURE DESCRIPTION B. Class of service transfer (COST) Figure 76 : Class of service transfer Transfer class of service for duration of call 770 00814 2390–VDBE 159 BELL EDUCATION CENTRE . If the call is not resumed at expiry of the timeout. no activation procedures are required. C. deactivation & interrogation The service is invoked on a call by call basis. the ISDN set will have to support the suspend and resume functions. As a result. When a basic access line is directly connected to the public network. The default value for the timeout is 90 seconds although the value can be modified by man machine to values within the range 1 to 15 minutes. the call will be released. When the basic access line is connected to a PABX extension. the PABX will be responsible for the execution of the actual suspend and resume and the actions of the Alcatel 1000 S12 will be limited to passing along the necessary signals to notify the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The timeout is started at the moment of suspend. the A1000 S12 will actually have to perform the suspend and resume A timeout is associated with this service. Activation. c.V.

the visited telephone will behave exactly like the subscribers own telephone. every user will install a number of services on his subscriber line. Remarks & limitations These types of services could be particularly useful in a conference room environment. From this moment. When the class of service of the subscriber allows him to make outside calls. This is not a major problem since the service will normally be used within the centrex environment. BELL EDUCATION CENTRE 160 770 00814 2390–VDBE . However. the user will be able to make an outside call and the call will be charged to the users account. a class of service transfer can be executed on that phone. In other words. the users own set will be able to originate and terminate calls. When the phone is hooked off. His own features will apply for the duration of this call. all originating class services from the user set are transferred to the visited set for the current call.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. ALL RIGHTS RESERVED B. The class of service transfer can only be supported between sets connected to the same exchange. The facility class of service transfer will transfer the originating class of service assigned to the set of the calling subscriber to the current set. In this way. Special remote control procedures have been defined for this service. In other words. The telephone set in a conference room is restricted to internal calls only. The subscriber can now dial a number. Description The features supported by every individual subscriber line will depend on the individual subscriber line. The call will also be charged to the telephone bill of the subscriber making the call and not to the owner of the set. Activation. When a call is made from another telephone set. FEATURE DESCRIPTION A. deactivation & interrogation The service will be activated at a call by call basis. the line will behave in exactly the way he expects.V. the services will be different. In this way. a special code is dialled and a password. even during the call (using class of service transfer). The normal originating and terminating traffic to the users own telephone set is not affected by this service. C.

12. FEATURE DESCRIPTION 3. For example. This tone will not be generated. Activation. 770 00814 2390–VDBE 161 BELL EDUCATION CENTRE . These lines are treated in a different way from normal subscriber lines. called ”data privacy”. you can ask that your fax and modem calls are sent over Digital Connections ( 64 Kb ). ALL RIGHTS RESERVED Line protected from intrusion A. Data privacy (DATA) Figure 77 : Data privacy  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This service has different options: – A line is protected from intrusions. This large amount of errors would be unacceptable. This is called Data Privacy – The feature will also prevent the system from sending special tones over the line. lines used for modem or fax transmission can be assigned a special class of service. a special tone will be sent to the subscriber. In this case. Once provided. In other words. In order to solve this problem. when a call waiting service is invoked. the facility intrusion will not be applicable. deactivation & interrogation The service is provided on a subscription basis. a.V. so that you are assured from a better quality B. the service is always active. This is called Tone Protection – It is also possible to ask for Permanent Digital Routing.3 Special line types Alcatel 1000 S12 can support a number of special line types. Description Fax and modem transmissions make use of voice frequencies to transmit the digital information over the network. Voice or tone signals intruding into the conversation will create an error burst in this fax or modem transmission.

different ringing current could apply in following cases. ALL RIGHTS RESERVED Special dial tones are used to inform the originating subscriber of specific events whenever a call attempt is made.) or the number dialled by the calling party (MSN). Activation. B. This subscriber control permits the owner of the line to temporarily activate or deactivate the service.V.. BELL EDUCATION CENTRE 162 770 00814 2390–VDBE .. attendant call. Intrusion into ISDN data calls are impossible. three different ringing currents will be applied based on the type of call A similar feature could be offered in the public network. A number of different ringing currents are applied depending on the type of call that arrived on the user telephone. In this case.4 Special ringing signals and dial tones Alcatel 1000 S12 supports a range of special ringing signals and special dial tones. Special ringing signals are used to inform the terminating subscriber of specific events whenever a call attempt is made. Communication between incompatible sources is not supported. a. In order to support special ringing signals.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. operator service calls. As a result. system initiated recalls – CCNR and CCBS. C. ISDN supports compatibility checks at call setup time. message wait indication for voice mail. Distinctive ringing (DSTRNG) per Type Of Call A. FEATURE DESCRIPTION This service is also provided with subscriber control. For example. distinctive ringing will be applied for all terminating calls. the type of call (forwarded calls. achieved by providing different ringing cadences. These eight different ringing cadences can be used either for distinctive or for selective ringing. public network call. The possibility of providing different audible indications depending on call parameters is referred to as Distinctive Ringing. These days a variety of services require distinctive ringing signals towards the called subscriber. After subscription.12. the service is obsolete in the ISDN environment. internal PABX call. Alcatel has defined eight different ringing cadences for the system. deactivation & interrogation No activation procedures are required. Remarks & limitations The service is only applicable to analogue lines. The purpose of these distinctive ringing signals is mainly to inform the subscriber about the originator of the call (as with the Selective Ring Service). depending on the call parameters. 3. Description Distinctive ringing has been around for some time in the PABX environment. alarm calls..

This is particularly useful since it will allow a number of users to share one telephone set and to hear who the call is destined for. since the protocol provides for a Signal Information Element (for example in EuroISDN ETS 300 102 paragraph 770 00814 2390–VDBE 163 BELL EDUCATION CENTRE . Distinctive Ringing for Analogue Subscribers ( DR ) Figure 78 : Distinctive Ringing  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Remarks & limitations The service only applies to analogue subscribers.V. In this case. Alcatel 1000 S12 supports eight different ringing cadences hard coded into the system. In this way. These Distinctive Ringing Directory number do not have an own (terminating) profile. In other words. the subscriber will be able to hear which directory number has been dialled prior to hook off. A different ringing current will be applied for every each of these Directory Numbers. the same distinctive ringing currents will apply to all users connected to the local exchange. ALL RIGHTS RESERVED 032403700 ––––––– 032403701 Incoming –– –– –– –– call A distinctive ringing for Analogue Subscribers is also supported. FEATURE DESCRIPTION C. different Directory numbers will be assigned to the Analogue Subscriber. All originating calls made by this Analogue Subscriber will be taxated on the Default DN (this is one of the Distinctive Directory Numbers) Note : Distinctive Ringing or ’Alerting’ is theoretically also possible for ISDN subscribers. b. eight distinctive ringing signals can be generated. So it is impossible to assign any (terminating) feature to such a Distinctive Directory Number. In this way. The ringing currents generated are hard coded into the system.

). Selective ringing (SELRNG) Figure 79 : Selective ringing  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Terminating calls are offered to this screening list. Since only the old application makes use of this parameter.27). the appropriate ringing current is generated.5. In modern telecommunication networks. BELL EDUCATION CENTRE 164 770 00814 2390–VDBE . If the calling party number is found in the screening list.V. which allows the network to optionally convey information to the called user regarding tones and alerting signals. Selective ringing is an extension to this service. ALL RIGHTS RESERVED Screening list Called party id and associated ringing current Incoming Ringing current depends call on identity of calling party A. FEATURE DESCRIPTION 4. Duplex Ringing for Analogue Subscribers ( DUPL) This is the same service a Distinctive Ringing for Analogue Subscribers. intra–centrex call. The service is based on the use of a screening list. etc. the implementation of this service is not covered in this document. Description Distinctive ringing will allow the ringing current to be modified depending on the call parameters (operator call. c. Selective ringing will allow the system to generate a different ringing current depending on the identity of the calling subscriber. but in this case it is also possible to define (terminating) features to each of the Duplex Ringing Numbers d. the calling party number is transmitted over the network at the time of call setup. A list of directory numbers is stored in the terminating exchange together with an identification of the ringing current associated with this calling party number.

screening lists could be set up containing numbers associated with the different members of the household. When the calling subscriber has subscribed to the service. No special procedures are required for the actual use of the service. each associated with a separate ringing cadence. B. ALL RIGHTS RESERVED been defined to trigger this action. subscribers expect to receive regular dial tone.V. calling party identification restriction. This could be particularly useful for homeworkers. any subscriber can make use of three selective ringing signals. Distinctive dial tone ( DSTDT ) A. In other words.) e. Remarks & limitations The service is only applicable to advanced analogue subscribers. Activation. Another way to use the list would be to make a distinction between professional and private calls. normal ringing will be applied for the call. the standard ringing cadence included. The system can support three simultaneous screening lists per customer. The user will be able to request a number of blocks of five entries each. Alcatel 1000 S12 can make use of a set of eight hard coded ringing cadences. When the identity of the calling subscriber is not present in the screening list. At the home. Description Alcatel 1000 S12 supports distinctive dial tones. In this case. The different ringing cadences are hard coded into the system. When the screening list is available. special subscriber control procedures have  1995 BELL TELEPHONE MANUFACTURING COMPANY N. (That makes four ringing cadences. The maximum number of entries in the screening list is a subscription option. selective ringing can still be used if the calling party number is present in the screening list. By listening to the ringing current the called party will now be able to determine for which member of the household the call is intended. It is also possible to ask the system to add a calling party number to the list during or just after completion of a call. When a phone goes off hook. FEATURE DESCRIPTION This service can be used for a number of applications. deactivation & interrogation Screening list editing functions can be used to create the list of directory numbers and the associated ringing. all terminating calls will consult the screening list and the appropriate actions will be taken by the system. 770 00814 2390–VDBE 165 BELL EDUCATION CENTRE . C.

When he returns to his office.V. In this way. the user will be informed at all times. B. he could forget to remove the call forwarding. As a result. 3. ALL RIGHTS RESERVED be able to originate calls. no separate user control is provided.5 Call observation Alcatel 1000 S12 will permanently collect a large number of measurements. BELL EDUCATION CENTRE 166 770 00814 2390–VDBE . Activation. if the subscriber had activated a call forwarding unconditional. For example. the system will also perform some specific call observation functions. These specific call observations will be discussed in this chapter.12. C. In order to inform the user that the call forwarding is still active. In some cases. a distinctive dial tone will be generated as long as the call forwarding remains active. deactivation & interrogation Distinctive dial tone is not a feature as such but can be useful in relation to a number of features. As a result. These measurements will relate to all kinds of aspects of the system behavior. no calls will terminate on the phone. whether or not he is connected to a centrex. Apart from this. Distinctive dial tone can also be used within the centrex environment to inform the user that he is connected to a centrex and that the number that he will dial will be interpreted as a private centrex number. he will still  1995 BELL TELEPHONE MANUFACTURING COMPANY N. FEATURE DESCRIPTION A distinctive dial tone might be useful however to inform the subscriber of an abnormal or a special situation. the subscriber will automatically discover that a distinctive dial tone is applied. Remarks & limitations Distinctive dial tone is used to inform the originating user that the terminating capabilities of the phone have been restricted.

time of hook off. Logging of calls / single line observation (SLO) Figure 80 : Single line observation Line under observation  1995 BELL TELEPHONE MANUFACTURING COMPANY N. and for the administration. The detailed report will contain. time of answer and other information. The service ” single line observation” will provide these functions. the administration will have to be able to register all calls generated by a single subscriber. FEATURE DESCRIPTION a. Activation. C. deactivation & interrogation The single line observation is provided by the administration. related to the taxation bill.V. all calls will be recorded. B. It is installed by man machine. After installation. As a result. This detailed information can be used by the administration in case of conflict. no subscriber control procedures are required. Description In case of conflict between the administration and an individual user. A single line observation will make a detailed report for every call associated with the line of the subscriber. Remarks & limitations The service applies to analogue as well as ISDN subscribers. calling number. ALL RIGHTS RESERVED Printout of info related to all calls of selected subscribers A. called number. 770 00814 2390–VDBE 167 BELL EDUCATION CENTRE .

In this case. In case of conflict. The detailed observation reports could be printed on a local printer installed in the A1000 S12. It is not the intention that this information should be released to the customer for use in a hotel billing or home metering service. ALL RIGHTS RESERVED The service is obsolete in countries where 100% detailed billing is applied. Of course when a conflict arises. If required. ”Record terminating calls only”. Record originating as well as terminating traffic. the administration can select one of following options: ”Record information about originating calls only”. b. The information in a single line observation record is very similar to the information included in the detailed billing records used by the charging subsystem. the service can be installed on the line to perform call observation over future calls. they can be processed later. FEATURE DESCRIPTION At installation time. no detailed information will be available for the time of conflict.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Single line observation will be used as a foundation for bulk meter values in case of conflict. BELL EDUCATION CENTRE 168 770 00814 2390–VDBE . the reports could also be stored on disk. Description The service single line observation permits the detailed recording of a large number of events associated with the calls handled by a specific subscriber.V. Call observation ( COBS ) Figure 81 : Call observation Record predefined info of all calls A.

6 Other services Some other services are very difficult to classify in groups. C.V. 3. Call observation can be installed for all subscribers. Calls that can not be observed due to lack of resources. A number of predefined call events will be recorded in this case. ALL RIGHTS RESERVED No limit is set to the number of subscribes for who a call observation can be installed. FEATURE DESCRIPTION The service call observation is similar. B. Of course. These services will be listed here. Activation. The number of calls that can be observed simultaneously is however limited (as a system parameter. Remarks & limitations The service applies to analogue as well as ISDN subscribers. deactivation & interrogation The service is provided at subscription basis.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. no activation procedures are required. As a result. the limit is set to five for every A1000 S12 module of 128 lines).12. the reports will be less detailed than the reports generated for the service ”single line observation”. no observation will be applied for these calls. Call return (RETURN)/ Automatic recall / Automatic Call Memory Incoming (ACMI) Figure 82 : Call return Call Last incoming call Request call return 770 00814 2390–VDBE 169 BELL EDUCATION CENTRE . will be completed successfully. a. Again an observation will be installed on individual subscriber lines. As a result.

the subscriber can indicate whether he wants the system to call back the identity of the last unsuccessful call or the identity of the last successful call. Description A large number of calls made in the telephone network are unsuccessful. When a new call arrives.V. In this case. Outgoing call restrictions have priority over the call return service. He can use the call return service. B. his identity will not be stored in the list and as a result. due to a number of reasons: congestion. When the calling subscriber has subscribed to the service calling line identification restriction. Call return is only applicable to voice services. call return will be impossible. ALL RIGHTS RESERVED In this way. As a result. At that moment. Activation. The call will then be completed when the called subscriber has become available. FEATURE DESCRIPTION A. deactivation & interrogation After subscription. In this way. For some calls. the terminating exchange will be requested to retain the identity of the last unsuccessful call terminating at his set. no reply. a call will be returned to the subscriber whose directory number is stored in the table. the previous entry will be overwritten.. the identity of the calling subscriber will not be available. the called subscriber can then ask the exchange to return a call to the subscriber whose identity was registered by the exchange. These identities are stored in separate registers. when a call return (or automatic recall) is invoked. In order to increase the number of successful calls. B–subscriber busy. the system only memorizes the identity of the last calling subscriber. The called subscriber can also take action to reduce the number of unsuccessful calls. this subscriber cannot be recalled. With the appropriate action. the identity of the calling subscriber will not be stored in the terminating exchange and the entry referring to the previous call will be erased. Remarks & limitations The service applies to analogue as well as ISDN subscribers. The identity of the last successful call and the identity of the last unsuccessful call.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. C. As a result. a call return cannot override that restriction.. the identity of the last incoming calls will be registered in the terminating exchange. The call return service will store two identities. Special subscriber control procedures will be provided to permit the user to request a call return. the calling subscriber can take the initiative and use a service like call completion. calls that were previously unsuccessful can be returned by the called subscriber. When a phone is restricted. BELL EDUCATION CENTRE 170 770 00814 2390–VDBE . In this case.

User–to–user signalling (UUS) Figure 83 : User–to–user signalling  1995 BELL TELEPHONE MANUFACTURING COMPANY N. If it the subscriber is busy. The service automatic recall is similar but the system will make multiple attempts (at regular intervals) if the recalled subscriber is busy until he becomes free. The information in the table will be retained until it will be overwritten by new entries. Description User–to–user signalling is an ISDN service. the system will try to call back the last subscriber who made a call. busy tone will be returned. It is however also possible to include extra information by generating extra signalling messages. – Service 2: This service will again permit the user to transmit information end to end during call setup and call release phases. ALL RIGHTS RESERVED Exchange of small user messages over the D–channel A. It will permit the user to exchange information over the signalling channel supported within the ISDN framework. The information can be included in the existing call control messages. as used in Singapore b. The information will be included in the existing call control messages. 770 00814 2390–VDBE 171 BELL EDUCATION CENTRE . Note : this service is also known as ACMI ( Automatic Call Memory Incoming ). The service automatic recall is similar to call return. When a call return is invoked. FEATURE DESCRIPTION No timeout has been defined for the information used for call return.V. The information will be in the form of small data packets Three different types of service can be supported – Service 1: This service will permit the user to transmit extra information during call setup and release. The user will not be allowed to send extra information end to end by making use of extra signalling messages.

In this way. Priority can also be provided under normal condition. containing user information. This extra charge will be on a per message basis. the exchange will be put into a special state using a special man machine command. – Priority under catastrophic conditions. a charge could be applied for the actual transmission of the information. deactivation & interrogation After subscription to the service. Again the information can be either included in the existing signalling messages or extra signalling messages can be exchanged. normal subscribers will be unable to originate calls. it will be available for any subsequent call. FEATURE DESCRIPTION – Service 3: User information can be exchanged over the signalling channel during call setup. Priority (PRIO) A. all telephonic resources will be reserved for the priority subscribers at this moment. However the ISDN set will have to be able to generate this user–to–user information C. B. When the information is included in the existing signalling messages. – Priority under normal conditions. Probably. The end user equipment will of course have to be able to process this user–to–user information. Two basic types of priority calls can be defined for the system. With this service. Activation. ALL RIGHTS RESERVED The service is only available to ISDN subscribers The amount of information that can be transmitted will be limited to some 128 bytes of information if the information is included in separate signalling messages. The service guarantees that the information will be transmitted. This type of priority will not be offered to the users under the form of a service. Furthermore. release and also during the stable phase of the call. a special rental charge will be applied for subscription. Special charging will apply for this service. Remarks & limitations  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This problem is a local problem for the end user equipment. In case of a catastrophic condition. From that moment onwards. Description Priority subscribers can be defined within the framework of Alcatel 1000 S12. In this case priority subscribers will have a lower probability of meeting BELL EDUCATION CENTRE 172 770 00814 2390–VDBE . c.V. the number of bytes will be much smaller (40 bytes). No special activation or deactivation procedures will be required. these signalling messages. This type of priority will be reserved for the emergency services. can even be exchanged during the stable phase of the call. Only subscribers who have been assigned priority under catastrophic condition will be able to originate calls.

The priority call will wait. everybody  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This lower congestion is guaranteed in the following way. Of course. the priority call will be able to proceed. the call will have to wait until the resource becomes free. B. Activation. The priority subscriber will use normal call control procedures to set up calls. is non–preemptive. When all (hardware) devices are in use. Only the originating traffic will be limited. No special actions will be required from these priority subscribers to make a call under catastrophic conditions. The administration will assign this class to the subscribers at creation time. ALL RIGHTS RESERVED will still be able to receive calls. In case of software overload. he will not interrupt one of the existing calls. when all the circuits are occupied and if a priority call arrives. deactivation & interrogation The service ”priority under catastrophic condition” is assigned by the administration to emergency services. the resource will be assigned to the priority subscribers first and normal subscribers will have to keep on waiting. 770 00814 2390–VDBE 173 BELL EDUCATION CENTRE . In order not to hamper the emergency services. As soon as a circuit becomes available. During overload however. priority calls will not receive priority. software processes will be reserved for priority subscribers. No special manipulations will be required from him. They will have to wait their turn in the queue. The treatment of calls from these subscribers will be the same as for normal subscribers. However when the exchange has been brought into catastrophic conditions. the calls will automatically receive priority C. In other words. Only priority subscribers will be allowed to make originating calls while everybody will be able to receive calls.V. FEATURE DESCRIPTION congestion in case of network overload. When a number of calls are waiting at the side of the called party (call waiting). we have to guarantee that any subscriber can be called under catastrophic conditions. Priority under normal conditions. At that moment. only priority subscribers will be able to originate calls. Remarks & limitations The service is applicable to analogue as well as to ISDN subscribers Putting an exchange into catastrophic condition will not prevent people from receiving calls. Normal call priority is assigned by the administration at subscription time.

the subscriber will be requested to enter the time of wake up. At the indicated time. the exchange will set up a call to the subscriber. If the second attempt is also unsuccessful.V. Following procedure will be used for an alarm call. Alarm call (AC) Figure 84 : Alarm call  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Activation. the exchange will make a call to the user at the predefined time. An interrogation of the exchange will result in a list of the alarm calls activated for the line and the related wake up times. During activation. ringing will stop after expiry of an appropriate timeout. FEATURE DESCRIPTION d. When the subscriber hooks off. ALL RIGHTS RESERVED List of booked alarm calls Call subscriber at requested time A. When he fails to hook off. deactivation & interrogation A wake up call is booked by using the appropriate subscriber control procedures. Description The exchange can be requested to execute an alarm call at a predefined time to a specific user. a report will be generated in the exchange. When an alarm call is requested. he will receive an appropriate announcement. B. The exchange will make a second attempt a few minutes later. In this case. the subscriber will enter the time he wants the wake–up to be executed. BELL EDUCATION CENTRE 174 770 00814 2390–VDBE .

Alarm calls can also be requested for multiple consecutive days.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. a report is generated in the exchange. When an alarm called remained unanswered. the wake–up service is provided in an Alcatel 1000 S12 transit exchange. Description The telephone network in every country will support a number of emergency telephone numbers. Customers connected to older analogue exchanges connected to this transit exchange can route wake up requests to this transit exchange. the time for which the wake up was ordered. e. the system will retrieve the alarm calls for the next five minute interval and start executing the calls. the service is only applicable to voice calls. FEATURE DESCRIPTION C. no reply). No taxation is applied for these calls.V. a second attempt is made a few minutes later. Now. If this reattempt also remains unanswered. It is also possible to support a service called ”external wake–up”. Activation. The scanning frequency determines the frequency with which the alarm call table will be scanned by the system. These emergency telephone numbers are short numbers. The default value is five minutes. A set of timers is associated with the alarm call service. even to users connected to older analogue exchanges. B. In total up to ten different wake up times can be set for one line within a period of 24 hours. For ISDN subscribers. The maximum number of consecutive days is set to 9. The inter–attempt interval is the interval that will be used if a first attempt to alert the subscriber was unsuccessful. only three digits in most cases. The report will print the directory number. In this way. In other words. ALL RIGHTS RESERVED The time when both attempts were carried out and the reason why the attempt was unsuccessful in both cases (busy. No special subscription is required. Multiple alarm calls can be active for the same line at the same time. An alarm call service implemented in an Alcatel 1000 S12 exchange will serve the local users. Remarks & limitations The alarm call service applies to analogue as well as to ISDN subscribers. The default value is again five minutes. an alarm call service can be offered to all users supported by the network. Emergency service calls are executed by calling the appropriate 3 digit number. The system will guarantee the connection to the required emergency installation. 770 00814 2390–VDBE 175 BELL EDUCATION CENTRE . Emergency call services (ECS) A. every five minutes. deactivation & interrogation The service is provided throughout the network by the administration.

All calls to the emergency number will be routed to one of the customers installations. the dialled number (emergency service). Data calls cannot be supported. In this way. Emergency services always support an override for the service calling line identification restriction. the date and time. Connections can only be made within the boundaries of a specific country. International service is not provided An emergency organization. BELL EDUCATION CENTRE 176 770 00814 2390–VDBE .V. If required by the emergency organization. In this case. Remarks & limitations The service is available to analogue as well as ISDN subscribers. date.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. This information can be very useful for the emergency services to determine the address of the calling subscriber or to be able to validate the call. FEATURE DESCRIPTION C. it will be possible to route emergency calls to a recorded announcement prior to the establishment of the call. The emergency call service is implemented without relying on IN. with installations in different parts of the country is allocated one emergency number. originating area. calls made in error will be filtered off before they terminate on the actual emergency services. ALL RIGHTS RESERVED The system will generate a report for all calls made to emergency services. The emergency service only applies to voice calls. they are always informed of the identity of the calling subscriber. The IN service universal access number will be able to replace the emergency call services and to make the same functionality more generally available. Routing of emergency calls can depend on a number of parameters: Time of day.. the calling party number... The report will contain.

One number for yes. Televoting will normally be associated with a television program in which a question will be asked which can be answered with a limited number of possibilities. In order to prevent these problems from occurring. ALL RIGHTS RESERVED Voice response system A. a certain percentage of calls can also be routed to a voice response system or to an attendant. Description In recent years. for example yes or no. In order to support this kind of service. One of the big dangers with televoting is that it could create a large amount of extra traffic in the network. a special feature has been implemented in Alcatel 1000 S12. During the program. When the traffic exceeds the 770 00814 2390–VDBE 177 BELL EDUCATION CENTRE . the televoting service will be combined with a traffic control function in the network. televoting has become an important part of game shows and information programs. called televoting. people are invited to express their opinion about a ”hot topic”. FEATURE DESCRIPTION f. At the same time. ultimately leading to an overload and a major breakdown in the network. another one for no. In this case. The telephone network will now have to count the number of calls to determine the number of votes.V. the subscriber will dial the appropriate number depending on the answer he wants to give. A telephone number will be provided for both alternatives. In this way. Televoting (TVOT) Figure 85 : Televoting Network call with special number Register number of calls to number  1995 BELL TELEPHONE MANUFACTURING COMPANY N. a representative sample of the callers can be collected from which more information can be collected.

percentage of calls to be forwarded and forwarding address in case some calls have to be forwarded to a voice response system or an attendant. Man machine communication is used by the administration in order to install the function. A televoting service can be implemented using just one telephone number which will connect the subscribers to a voice response system. Data calls cannot be made to a televoting service. C. televoting will be implemented within the IN framework. registration of originating area of call required or not. Activation. the service  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Variants exist of the televoting service. A number of parameters will be required to install the service: start time.V. The system will ask the subscriber a question and will interpret the answer ”yes or no”. Calling subscribers can of course be either analogue or ISDN. the service subscriber will log on to the service management system after which he will be offered a number of user screens. deactivation & interrogation The service is provided by the administration on request. The televoting service only applies to voice services. Remarks & limitations The service is applicable to all subscribers. First of all. BELL EDUCATION CENTRE 178 770 00814 2390–VDBE . ALL RIGHTS RESERVED subscriber will be able to collect the counter values at any time from the network. network overload can be prevented. In order to achieve this. no special equipment is required for the service subscriber since the calls are terminated on equipment of the operating company. B. FEATURE DESCRIPTION a preset limit. end time. When televoting services have been implemented within the IN framework. the network will start blocking the extra televoting traffic in the local area of the calling subscriber. In most cases. In this way.

incoming calls could be blocked and an announcement could be sent to the calling party informing him that the called party is temporarily unattainable. – Rejected calls could be routed to an announcement. Temporary disconnected service (TDS) Figure 86 : Temporary disconnected service Incoming calls rerouted to announcement Originating calls blocked  1995 BELL TELEPHONE MANUFACTURING COMPANY N. deactivation & interrogation The service is provided for the administration. Description This service is also called ”bad payer”. A temporary disconnected service can be installed on such a line. B. If required by the administration however. 770 00814 2390–VDBE 179 BELL EDUCATION CENTRE . no user control is provided. all other originating traffic will be blocked. – The reaction to incoming traffic will depend on the requirements of the administration. The subscriber will only be allowed to make emergency calls.V. Incoming calls could be allowed. As a result. Activation. This applies to originating as well as terminating calls. ALL RIGHTS RESERVED Announcement A. – The subscriber will be prevented from making outgoing calls. FEATURE DESCRIPTION g. The actual reaction of the system will depend on the requirements of the related administration but basically following actions will be taken in case of a bad payer.

Local intercommunication ( LOCAL ) A. At this moment. It will of course occupy both B–channels but at least a communication is possible. h. A timeout is associated with the ringing phase. deactivation & interrogation The service is provided on a subscription basis. Local intercommunication between two sets connected to the same analogue line is not a standard function of analogue lines. BELL EDUCATION CENTRE 180 770 00814 2390–VDBE . Remarks & limitations The service can be used to bar calls from analogue as well as from ISDN subscribers. Remarks & limitations The service is only applicable to analogue subscribers. C. FEATURE DESCRIPTION C. the exchange will stop ringing. The supplementary service ” local intercommunication” will support this type of communication between two sets  1995 BELL TELEPHONE MANUFACTURING COMPANY N. it can be invoked on a call–by–call basis by providing the appropriate access code.V. At that moment. the exchange will start generating ringing current for the subscriber line. The service is invoked by dialling a special access code and going on hook. Upon hook–off of one of the sets. When no one has gone of hook prior to expiry of the timeout. From that moment. Activation. the call is released and the line goes back to the idle state. two users connected to the same access line will be in local intercommunication. ALL RIGHTS RESERVED connected to the same analogue line B. This is the signal for the calling party to go off hook. Description Local intercommunication between 2 sets connected to the same ISDN line is supported as a standard ISDN function.

PABX signalling will again be transmitted using (Q. These analogue PABXs are connected to the system over a number of analogue lines. Analogue PABXs connected on line level. Analogue PABXs on trunk level. Remark : An ISDN PABX can support analogue as well as ISDN extensions.1 Support of PABXs A number of special features are implemented in Alcatel 1000 S12 enabling the system to support PABXs. The signalling between the ISDN PABX and the public network will however always make use of the Q.V. . A number of extra features have however been added to Alcatel 1000 S12 which are only useful for the support 770 00814 2390–VDBE 181 BELL EDUCATION CENTRE . These analogue PABXs are connected to the Alcatel  1995 BELL TELEPHONE MANUFACTURING COMPANY N. As a result.931 signalling.931) signalling messages transmitted in the D–channel. Use is made of some type of channel associated signalling. ALL RIGHTS RESERVED 1000 S12 on a trunk level. analogue users connected to an ISDN PABX are considered as ISDN users by the public network and will be able to rely on all services provided for these ISDN users. Small ISDN PABXs are connected to the system using a number of basic access lines. . Use will be made of (Q.13. Support of large ISDN PABXs.13 PABX related features 3. These PABXs are connected to the exchange over a 2 Mbit/sec primary rate access line. . Different types of PABX systems can be supported. . FEATURE DESCRIPTION 3.931) signalling messages transmitted in the D–channel in order to support this PABX. Support of small ISDN PABXs. Figure 87 : Support of small ISDN PABX PABX : analogue : ISDN basic access The features previously described will of course apply for PABXs.

They are outside the scope of this book. In order to select a free line between the PABX and the user. The actual features available to the extension users of the PABX are provided by the PABX itself.3 Line hunting (LH) Figure 88 : Line hunting Line hunting: look for free line Incoming call to PABX extension A. In this chapter. 3. ALL RIGHTS RESERVED The numbering plan of the public network will permit the assignment of ranges of public numbers to a PABX. Calls terminating to a PABX extension can be handled by any of these lines. Line hunting is a function provided in the public exchange which will allow the selection of a free line going to the PABX. Description A number of lines (channels) will be installed between a PABX and the public network. we are discussing the features offered by the public network to the PABX as such. FEATURE DESCRIPTION of PABXs.2 Direct dialling in (DDI)  1995 BELL TELEPHONE MANUFACTURING COMPANY N. we do not make use of the public network feature ”pick–up”. users can take over the calls of colleagues on their own set. In this case.13. We are only looking at the requirements put on the public network (A1000 S12) in order to support a PABX.13. For example. BELL EDUCATION CENTRE 182 770 00814 2390–VDBE . In this way. This pick up feature is provided by the PABX itself. In other words.V. we will limit ourselves to a very brief description. 3. direct dialling in to PABX extensions will be supported. a pickup feature can be provided to the extension users of the PABX. In this way. These specific PABX features will be discussed in this chapter. line hunting will be used. Some of the features mentioned here have already been discussed in previous paragraphs.

C. . From that starting point. . the traffic will be concentrated as much as possible to a limited number of lines. a call made with the universal access number of the PABX will result in line hunting. line hunting will always select the line that was free for the longest period of time. When line hunting is applied. the call could end up on any public access line of the PABX.V. In other words. it will be seized. If no preferential lines are available. ALL RIGHTS RESERVED the other lines. the list of lines will be looked at sequentially until a free trunk is found. line hunting can be supported over the boundaries of one exchange. line hunting can be used to select a free analogue line. . the system will go through the list of lines until a free line is found. Idle list line hunting: All free lines are put in a linked list from the moment they become free. If the line is not free either sequential. The term lines in this case. deactivation & interrogation The type of line hunting and the number of lines available for line hunting are determined at subscription time. first the list of preferential lines will be scanned. Sequential hunting: Line hunting always starts with the same line. the line will be removed from the top of the list. From this starting point. The only subscriber control provided is the ”line hunting withdrawal”. Reduced hunting: The available lines are divided into 2 groups. the call will be terminated to a normal line. Activation. In this way. Line hunting can also be used to select a channel of a trunk leading to a large PABX or to choose a B–channel in an ISDN basic or primary rate access connection. FEATURE DESCRIPTION Different types of line hunting can be supported by Alcatel 1000 S12. This feature will permit the organization to remove a individual lines (or channels) from the hunting list. Remarks & limitations Line hunting can be supported for analogue as well as ISDN access lines. If the line is free. Random hunting: The starting point of the line hunt is random. As a result. refers to the interconnection between the PABX and the exchange. Cyclic hunting: Line hunting starts at the point where the previous line hunting has stopped. procedures are also provided to return these lines to the hunting list at any time. All PABX interconnection lines will be available for the line hunt. Uniform hunting: The hunting process always starts by looking at one specific line. preferential lines and  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In other words. When a universal access number has been defined for the PABX. . When a free line is needed. If at least one of these lines is free. B. it will be seized. cyclic or random hunting will be applied. Of course. The first line that will be checked for his state is the next one. Cyclic hunting will give a high probability of finding a free line at the first attempt and will spread the load on the lines more evenly than sequential hunting . . In this way. 770 00814 2390–VDBE 183 BELL EDUCATION CENTRE .

FEATURE DESCRIPTION

When a line is removed from line hunting using the service ”line hunting withdrawal”, the line
will remain in service. As a result, the line will still be able to originate and terminate calls
but it will not be seized any more by the line hunting algorithm. Normally, a distinctive dial
tone will be generated on this line to inform the PABX attendant that this line is no longer
part of the line hunting bundle.

3.13.4 Call queueing (QS)

This service has been explained before. The queueing service in the PABX environment is
used in combination with line hunting. When all the lines going to the PABX are busy,
incoming calls can be queued in the public network until a line becomes free.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

The queueing service will also be used in combination with attendant calls. In this case, the
queue is associated with a group of attendants and calls will be queued if all attendants are
busy

3.13.5 Direct dialling out (DDO)

Figure 89 : Direct dialling out

Dial 0 to access
public network
Dial other digits Digits in DTMF
or dial format

A. Description

When a user connected to a PABX wants to make a public network call, he will dial a public
network access code (e.g. 0). At that moment, an outgoing line from the PABX to the public
network is selected. The other digits entered by the PABX user will now be transmitted over
the access line to the public network. If the subscriber makes use of a dial set, these digits

BELL EDUCATION CENTRE 184 770 00814 2390–VDBE

FEATURE DESCRIPTION

will be transmitted in the form of dial pulses. If the subscriber makes use of a push button
set, these digits will be in the form of DTMF (dual tone multifrequency).

The public exchange will have to be able to interpret this information. Alcatel 1000 S12 will
support all these types of signalling on PABX access connections on line or on trunk level.

B. Activation, deactivation & interrogation

The service is provided at subscription time and will be permanently available.

C. Remarks & limitations

The service is only applicable to analogue connection between the PABX and the public
network. Signalling for ISDN PABXs is always compatible with Q.931.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Different types of direct dialling out are supported by the Alcatel 1000 S12. DDO decadic
will be able to interpret dial pulses arriving from the PABX. DDO DTMF will be able to
interpret the multifrequency generated by push button sets. DDO MFC–R2 will be able to
interpret trunk signalling coming from the PABX.

3.13.6 General and individual directory numbers (GDN, IDN)

A. Description

This service applies to PABXs without indialling.

A general directory number will be assigned to the PABX and a number of service will be
assigned to this general directory number. When a call arrives with this general directory
number, line hunting is applied and the associated services will be valid for this call.

At the same time, a number of individual directory numbers can also be assigned to the
PABX. Different features can be associated with each of these individual directory numbers.
When a call is made to the PABX with such an individual directory number, the services
assigned to this individual directory number will apply to the call.

This service could for example be used to provide a charge free line for good customers of
the organization. A general directory number is assigned to the PABX and is made
generally available. Normal users will use this general directory number to call the PABX.
At the same time, an individual directory number is defined. The class of service, reverse
charging is assigned for this number. This number is only made available to good
customers. When a call is made using this directory number, the calling subscriber will not
be charged for the call.

B. Activation, deactivation & interrogation

The service is provided at subscription time when a number of lines from a line hunting
group are assigned individual directory numbers.

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FEATURE DESCRIPTION

From that moment, normal subscriber control procedures can be used to manipulate the
services offered by these lines.

It should be remembered that when the line is selected through line hunting (after entry of
the general directory number), the features of the general directory number will apply. The
individual features only become available when the calling subscriber has formed the
individual directory number.

C. Remarks & limitations

Individual directory number can be assigned to analogue as well as to ISDN PABX lines.

3.13.7 Call Forwarding On Blocking ( CFBLOCK)
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

A. Description

This service is a variant on the Call Forwarding on Busy and is only to be used for Pabxes.

During Blocking periods ( periods that certain calls are not allowed ( example Catastrophic
Condition ), calls to PABXes with the Call Forwarding On Blocking Subscription will be forwarded
to the Call Forwarded Destination

B. Remarks & limitations

Only for PABX

3.13.8 Call Forwarding For Reverse Charging for Busy Multi Line Hunting (
RVCBMLH)

A. Description

This service is a variant on the Call Forwarding on Busy to Fixed Announcement and is only
to be used for Pabxes.

B. Remarks & limitations

Only for PABX

BELL EDUCATION CENTRE 186 770 00814 2390–VDBE

FEATURE DESCRIPTION

3.14 Centrex related services

A centrex is a PABX like functionality offered by the public network. Organizations do not have to
invest in PABX equipment. All extension lines of the company are connected to the public
network where special software will be installed.

This software will provide a private numbering plan to be used inside the centrex and a range of
features.

All services described in previous chapters are available to centrex users. In most cases,
special additions have even been made to make them even more interesting in the centrex
environment. For example, a special type of call restriction, limiting the calls to ”only
intra–centrex calls” is available.
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Apart from this, a number of specific centrex features will be supported by the A1000 S12.
These extra functions will be described in this case.

3.14.1 Private numbering plan (PNP)

Figure 90 : Private numbering plan

Private number

CENTREX

Private numbering plan
for intra–centrex calls

A. Description

Normally, a public directory number is required to set up a call inside the public network. For
intra–PABX calls however, the user will be able to dial a private number of just 3 or 4 digits in
order to set up this intra–PABX call.

770 00814 2390–VDBE 187 BELL EDUCATION CENTRE

FEATURE DESCRIPTION

A1000 S12 will support a similar feature for intra–centrex calls. An organization subscribing to a
centrex service can provide their own private numbering plan consisting of three or four digit
numbers. Intra–centrex calls can now be established based on these numbers.

B. Activation, deactivation & interrogation

The organization will be provided with the required tools to manipulate his private numbering
plan. In other words, the organization will be able to add and delete numbers or to move
numbers to another extension line. Of course, a data terminal will be required for this type of
user access. This type of access is reserved for a limited number of users in the organization
which have been assigned this specific access.

C. Remarks & limitations
 1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. ALL RIGHTS RESERVED

Analogue and ISDN extensions can be combined together into one centrex.

A normal centrex can only be provided within the boundaries of a local exchange. With the
normal centrex service, all centrex users have to be connected to one local exchange.

Alcatel 1000 S12 can also provide a wide area centrex service. In this case, users served by
different local exchanges can be combined in one (wide area) centrex. In this case, we will still
be able to set up a centrex wide private numbering plan. In other words, in order to make a call
between 2 wide area centrex users, we will just have to dial the correct three or four digit number.
This is even true when the subscribers are located in different cities at a long distance from one
another.

Every centrex user will also have to be assigned a normal public directory number (if
direct–dialling–in is required). For calls from outside the centrex, the calling user will make use
of this public directory number.

When a centrex user hooks off and dials a number, this number will be considered as a private
number. When a connection is required to a user outside the centrex, the centrex user will dial an
access code (e.g. 0). This will give him access to the normal public network and numbering plan.
In other words, the numbering plan seen by a centrex user is totally similar to the one seen by a
PABX user and a direct dialling out function is provided if he is not restricted from making
external calls.

Normally, 2 prefixes are reserved and should not be used in a private numbering plan

- Prefix 0 will give access to the public numbering plan. In this way, outgoing calls can be
made if the user is not restricted from making these types of calls (direct dialling out)

- Prefix 9 is reserved for attendant calls. Wen prefix 9 is used, an attendant is alerted

All numbers in a private numbering plan of an organization will have the same length.
Normally, this length will be three or four digits depending on the size of the organization.

Two types of private numbering plan can be provided for organizations distributed over a
large geographical area.

BELL EDUCATION CENTRE 188 770 00814 2390–VDBE

Free numbering method: The organization can assign any private number to any centrex extension in any location. In order to make use of this numbering plan. FEATURE DESCRIPTION . we loose some of the flexibility. This is the most flexible type of numbering plan which has been totally liberated from any geographical constraints. 770 00814 2390–VDBE 189 BELL EDUCATION CENTRE . a detailed list of all internal users and the corresponding public directory numbers will be required in the A1000 S12 and will have to be maintained up to date by the organization.14. For the rest. In this way. only the exchange actually supporting the subscriber will have to be aware of the location of the related subscriber 3. Description Automatic call distribution applies to attendant calls associated with a centrex. Prefix method: All subscribers within a same geographical location are assigned private numbers starting with the same prefix.2 Call distribution to attendants/Automatic Call Distribution (ACD) Figure 91 : Call distribution to attendants Incoming attendant call Distributed to a free attendant Wide area centrex A. ALL RIGHTS RESERVED plan. An attendant call to a centrex is offered to a free attendant. This could become very cumbersome if the number of centrex users and their rate of movement is rather high . This system will however be much easier to maintain.V. The network only has to be provided with a translation for every prefix in the private numbering plan into a prefix in the public numbering  1995 BELL TELEPHONE MANUFACTURING COMPANY N. It should also be remembered that this table has to be maintained up to date in all exchanges supporting users for this centrex.

They will offer more functions to the attendant. the call will be completed to this attendant.V. B. deactivation & interrogation  1995 BELL TELEPHONE MANUFACTURING COMPANY N. . this service is combined with a number of other features. Remarks & limitations Attendants could be connected through analogue or ISDN lines to the exchange. no more attendant calls will be routed to this attendant. From this moment. BELL EDUCATION CENTRE 190 770 00814 2390–VDBE . During queueing the call will be connected to an announcement or to music. FEATURE DESCRIPTION Normally. An attendant can log off when he is not available. the user will log on to the service management system at which time he will be presented with a number of management screens. Procedures will be provided for the organization to identify the extensions supporting an attendant and to control the way the calls will be routed to the attendants. his identity will be removed from the automatic call distribution list and as a result. As explained before. As soon as one of the attendants becomes free. Activation. ISDN lines might be preferable. a special service priority call to attendant is also available which will provide priority in the queue for the related user. . ALL RIGHTS RESERVED Automatic call distribution has been implemented within the IN framework. Because the service is implemented within the IN framework. the call is queued in the network. The organization will also be able to request statistics related to traffic handled by the different attendants. Queue service: When all lines leading to the attendant position are busy. C. Attendant log off and log on.

In case of ISDN. Activation. the service will only be applicable to attendant calls.3 Delay announcements (DAN) Figure 92 : Delay announcements Incoming calls when line is busy  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Normally only attendant calls to a centrex are queued and delay announcements are associated with the queueing service. Remarks & limitations The service is applicable to analogue as well as ISDN users. B.V. FEATURE DESCRIPTION 3. deactivation & interrogation The organization subscribing to this service can make use of subscriber control to activate or deactivate the service or to modify the related announcement. Normally. Description The feature delay announcement is associated with the queuing service.14. 770 00814 2390–VDBE 191 BELL EDUCATION CENTRE . the service is only applicable to voice type calls. ALL RIGHTS RESERVED Centrex Queue Announcement A. Whenever a call in a centrex environment is queued. C. the waiting subscriber will be provided with an announcement or with music. Any incoming call whether from an analogue or an ISDN user will be connected to this announcement during queueing.

After log on. Of course. these attendants can even be distributed over multiple exchanges. Description Attendants will be required in the centrex environment. This will enable them to carry out their job in an efficient way. calls will remain queued in the network when all attendants are busy. the attendant will start receiving part of the attendant calls.4 Attendant services Figure 93 : Attendant services  1995 BELL TELEPHONE MANUFACTURING COMPANY N. As soon as an attendant becomes free. b. A range of special service will however be provided for these attendants. In this case. When an attendant is available. he will have to log on to the system. Attendant logon procedure (LOGON) A number of attendant positions can be connected to a centrex to provide services for the centrex users. When an attendant leaves his post. In this way. Automatic call distribution (ACD) The users of a centrex (wide area centrex) can be served by a number of attendants. not all attendants will be available all of the time. the call will be connected to this attendant. These attendants can be connected to the A1000 S12 exchange using normal analogue or ISDN lines.14. BELL EDUCATION CENTRE 192 770 00814 2390–VDBE . he will log off. Automatic call distribution (ACD) is used to distribute the attendant calls to all attendant positions. a. FEATURE DESCRIPTION 3. Queueing can also be provided. calls will only be routed to attendant positions that are manned. In this way.V. ALL RIGHTS RESERVED Centrex services A.

informing him that a call is waiting. The attendant can now set up a call to another extension. A three party service will be used by the attendant to set up this call. When the extension user is not available. Upon expiry of the timeout. ALL RIGHTS RESERVED attendant will become free much sooner and will as a result be able to handle more calls. Call waiting (CW) indicated by attendant: ( CWA ) When an incoming call terminates to an attendant. Attendant recall on no reply (RECALL) Incoming calls can either be directed to a centrex extension of a user or to an attendant. This process is repeated until the calling user has been connected to all extension users at which time the call will be released. An attendant providing call assistance for incoming calls will not have to wait for the answer of the extension user before the call is switched through. the call is returned to the attendant. Attendant serial call (SERIAL) When a call terminates on an attendant position. the calling user will require a communication with more than one centrex extension user. will dial the number of the extension and will transfer the call to the extension as soon as ringing starts. From this moment. This attendant service is a variation on the call completion to busy subscriber. the call will be transferred. When the call is finished. When the extension user does not hook off. FEATURE DESCRIPTION c. The service attendant serial call applies for originating as well as terminating calls. the attendant will connect the call to the required user. the call can start. the attendant can invoke a call completion to busy subscriber service. This feature offer following advantages. the attendant will automatically be recalled after the appropriate timeout and as a result.V. e. an attendant can also originate a serial call. This feature is an extension of the service call transfer. the attendant will not have to worry whether or not the extension user is available. In other words. Normally. the extension user will hear a special tone. the call will remain ringing until a timeout occurs. The attendant will put the incoming call in hold. the calling subscriber will hear ringing tone. When the extension user hooks on. he will originate a call to the required extension. the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Only the 770 00814 2390–VDBE 193 BELL EDUCATION CENTRE . In this way. In some cases. d. From this moment. When the extension user hooks off. the attendant can set up a serial call. the call will not be lost. the extension user will go on hook and the call will be returned to the attendant. The attendant will find out the name of the person you want to talk to and will set up a call to the correct extension number. he will ask for the required required destination and put the call in hold. In this case. Two things can happen at this moment. On the other hands. At this moment. a large part of incoming calls terminate on an attendant position. The attendant will invoke the service serial call and will set up the connection to the first extension required by the calling subscriber. The calling subscriber who originally called to the attendant does not require a subscription to the call completion service neither does the called subscriber require a call waiting service. Now. the attendant can withdraw from the communication and the calling line will be become waiting. When the called extension is free. When the called extension is busy. the call will be returned to the attendant who can set up another call.

The organization will subscribe to a number of public network features which will be provided for the organization. Remote control for extensions (REMOTE) When ordinary subscribers require access to a feature. the attendant related feature will offer some extra BELL EDUCATION CENTRE 194 770 00814 2390–VDBE . This type of remote control can either be assigned to all centrex attendants. Instead of invoking a call completion to busy. Again the attendant will not have to wait until the extension user answers the waiting call. This personnel will sometimes be called centrex administrators. The remote control feature can also be provided for just a few attendants. Each extension user will then be able to activate or deactivate the features assigned to him making use of normal subscriber control procedures. the attendant can either wait for the extension user to release the existing call of he can invoke the call completion to busy service. It is even possible to assign this remote control feature to any normal centrex extension. the attendant can actually intrude into the ongoing communication and inform the extension user that an urgent call has been received. the attendants themselves will be responsible for the assignment of the features to the different users.V. Attendants will now be provided with special remote control functions enabling them to assign specific features to individual extensions of a PABX. deactivation & interrogation The attendant is provided with a limited amount of subscriber control allowing him to log off and log on whenever required. Attendant intrusion (INTRUA) This service is again invoked when the extension user inside the centrex is busy. In this way. FEATURE DESCRIPTION attendant has to subscribe to the service. the subscriber will be able to activate or deactivate most of the features he has subscribed to by simply using the appropriate prefix. B. ALL RIGHTS RESERVED g.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In a centrex environment. In other words. For example. In this case. they will be provided with a limited amount of subscriber control over the related feature. Afterwards. they will subscribe to the feature. C. a three level hierarchy is provided. They will then be responsible for the assignment of all the features inside the centrex. As soon as the call completion service has been invoked the attendant can withdraw from the communication f. Every centrex will also support a number of centrex administrators. In some cases. Activation. The extension user for whom the call has been queued will receive an audio indication that a call has been queued. the attendants will also be responsible for the feature allocation inside the centrex. Remarks & limitations All these attendant features are variations of existing subscriber features already described in previous paragraphs. A few specially trained extension users connected to the centrex will now be able to carry out this remote control. we can separate the attendant function and the assignment of features. They will be provided with the required amount of remote control to assign features to all centrex lines. In some cases. From that moment. the attendants providing call service for the PABX extensions will also be responsible for the assignment of features to the individual extensions connected to the centrex.

In other words.14. B. attendant positions may be connected as analogue or ISDN subscriber to the exchange. In this way. 3. abbreviated dialling makes use of an abbreviated dialling list. the calling subscriber will not require a subscription to the feature. In all cases. An ISDN connected attendant will be able to rely on all ISDN features. For example. Description A number of A1000 S12 features rely on information stored in the system. a number of common abbreviated numbers are put at the disposal of all centrex users. Although it might be more appropriate to use ISDN. The features are applicable to analogue as well as ISDN users. deactivation & interrogation The lists can be modified by the organization. 770 00814 2390–VDBE 195 BELL EDUCATION CENTRE . ALL RIGHTS RESERVED Centrex Common list of abbreviated dial- ling numbers A. a common abbreviated dialling list can be created.5 Group services Figure 94 : Centrex group services  1995 BELL TELEPHONE MANUFACTURING COMPANY N. In the centrex environment. Only the attendant will have to subscribe to the feature and will be able to put these features at the disposal of users. Any centrex extension can be used as an attendant. common lists can be set up for a large number of centrex users. FEATURE DESCRIPTION functionality (for example: serial call). A limited number of users (centrex administrators) inside the organization will be provided with the access authority required to modify these lists.V. Activation. For example. The attendant line will just be a normal line provided with a special class of service.

For example. BELL EDUCATION CENTRE 196 770 00814 2390–VDBE . If the number exists in this list. a common list of abbreviated numbers can set up for all centrex users. At the same time. Intra–centrex calls means calls are allowed inside the wide area centrex.V. These individual restrictions will override the common restrictions. Remarks & limitations These group services are similar to existing services but a common set of data is used for all members of the group defined within the centrex. Then the system will scan the common list. Centrex group abbreviated addresses (CGAA) A common list of abbreviated addresses is assigned to a group of centrex users. a centrex user can have a personal list of abbreviated numbers. it will be dialled. the group will consist of all centrex users.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Use of a common list for a group of users does not prevent individuals from setting up their own individual list. Centrex group outgoing restrictions (CGOR) A common set of outgoing restrictions for all or for a group of centrex users. a. the system will first look in the individual list. Of course individual outgoing restrictions can be set up for individuals inside the organizations. c. ALL RIGHTS RESERVED Following group services are provided. If the abbreviated number is found in any of the lists. Centrex group call charge meter (CGCCM) A common charging meter for a large number of centrex extensions or for the complete centrex. the common set of outgoing restrictions could be set to only intra–centrex calls. the number will be dialled. the restriction can be lifted for certain telephones while some other lines can be even more restricted but a common restriction for most PABX users can be set up and modified in an easy and fast way. By using this technique. For example. When the abbreviated number service is invoked and a one or two digit number is dialled. b. In most cases. FEATURE DESCRIPTION C.

the information will be made available to the attendant anyway. Description Extension users can subscribe to a range of services which disable certain functions in the network. For example: Calling party identification restriction. no calls can terminate on the related subscriber line. called party identification restriction or connected party identification restriction will be used to prevent the network from releasing this information to the related subscriber. In this way. Attendants can be provided with an override for these services. deactivation & interrogation Most of the services will be assigned to the attendant on a permanent basis. In this case. the attendant will always override restrictions related to number presentation and as a result will always see the number of his communication partner. FEATURE DESCRIPTION 3. ALL RIGHTS RESERVED Centrex Override of call diversion A. In other words. Activation.6 Override services (OS) Figure 95 : Call diversion override Call forwarding activated  1995 BELL TELEPHONE MANUFACTURING COMPANY N. 770 00814 2390–VDBE 197 BELL EDUCATION CENTRE . B. When a call diversion has been activated. The attendant can override this feature. Override of call diversion is another example.14.V. an attendant call can still terminate on the related equipment even though a call forwarding service was activated.

10 Ringing Line Groups (RLG) A Ringing Line Group is a grouping of users inside a centrex.V. 3. When a user makes a call to this RLGDN . To this group.8. will be connected with the calling user. consisting of Managers and Secretaries. C. a Ringing Line Group Dn ( RLGDN ) will be assigned. The first user that answers the call.7 Paging Machine (PAGING) In a centrex. Remarks & limitations Some override services. the override will be invoked on a call–by–call basis. all users inside the Ringing Line Groups will get the ringing tone.14.14. 3.14.14. The Managers have the possibility to forward their calls to a Secretary. For the other users in the Ringing Line Group. FEATURE DESCRIPTION In case of services like call diversion override. it is possible to forward call to a Paging machine ??  1995 BELL TELEPHONE MANUFACTURING COMPANY N.9 Manager Secretary Functions (MS) The Manager Secretary Function is a grouping of users inside a centrex. it is possible to forward call to a Voice Mail Machine. In fact . This Secretary will be a kind of operator for the Manager : she will be able to answer the call and If needed retransfer the call to the Manager. ALL RIGHTS RESERVED 3. like call diversion override could also be provided for extension users of a centrex. this is the same service as Absentee ( see chapter 3. but then used for centrex users. They could for example be particularly useful in a manager/secretary environment. BELL EDUCATION CENTRE 198 770 00814 2390–VDBE . Calls made to the Secretary can not be forwarded to the Manager ! 3.8 Voice Mail Service (VMS) In a centrex. ringing will stop It is still possible to call to a user inside the Ringing Line Group by dialling his own Directory Number.19 on page 110 ) .

3. More flexibility will however be provided by the ISDN professional service (IPS).2 ISDN professional service Figure 96 : ISDN professional service PABX Centrex PABX Centrex : Line supporting ISDN user–to–network or inter–office signalling 770 00814 2390–VDBE 199 BELL EDUCATION CENTRE .1 Company wide (virtual) voice network In the two previous paragraphs. .  1995 BELL TELEPHONE MANUFACTURING COMPANY N.15 ISDN professional service (IPS) 3. Such a company wide private voice network can be set up by networking a large number of PABXs into a PABX network. ALL RIGHTS RESERVED .15.15. a number of centrex nodes are networked together into a distributed company wide network. In this case. the impact on A1000 S12 is minimal. A company wide voice network can also be created using the service ”wide area centrex”. we have looked at how A1000 S12 can support a PABX and we have also discussed the A1000 S12 centrex environment. More and more users today do not require a stand–alone PABX or a stand–alone centrex but they require a company wide virtual private voice network. FEATURE DESCRIPTION 3.V. The problem of networking of PABXs is a PABX problem. . IPS will support the integration of ISDN PABXs (PABXs with a public ISDN access) and centrex into one company wide virtual private network.

ALL RIGHTS RESERVED Not applicable C. Description The ISDN professional service will allow an organization to set up a company wide voice network in which PABXs can be installed in some locations while centrex functions are used to provide extensions in some other locations. Furthermore a number of attendants are provided for the voice network. B. FEATURE DESCRIPTION A. Remarks & limitations IPS offers a virtual private voice network in a very flexible way. For every building . deactivation & interrogation  1995 BELL TELEPHONE MANUFACTURING COMPANY N. Activation. The services available within the IPS are similar to the services available within the centrex environment. Similar facilities will be provided throughout the network independent of whether the extension is connected to a centrex or to a PABX. They can be connected anywhere in the network and will be available to all users. BELL EDUCATION CENTRE 200 770 00814 2390–VDBE . In other words. a private numbering plan can be provided that spans the complete private network.V. This means that. the organization can select for the use of either an ISDN PABX or a centrex. This combined centrex/PABX network will behave as one (virtual) private voice network. The extension users connected to IPS can be either analogue or ISDN. all the features are available including the special attendant features and the centrex group features.

Only one user will be able to transmit data packets on the B–channel at any one time. an overview will be given of the packet switching services provided within the ISDN framework. ALL RIGHTS RESERVED A range of packet switching services are provided within the ISDN framework. the B–channel will be able to support packet switching at a rate of 64 kbit/sec. 3. They will not reserve the D–channel. we have looked at the circuit switching services provided within the ISDN framework.16 Packet switching services Both circuit and packet switching services are supported within the ISDN framework. After establishment. Sharing of one B–channel between multiple terminals involved in packet switching is not supported. the full capacity of the B–channel will be assigned to one terminal. . Again. FEATURE DESCRIPTION 3. When packet switching on a B–channel is carried out. This service will enable the user to request a B–channel for packet switching. The D–channel capacity can be shared between a number of users involved in packet switching and signalling messages. Packet switching on a D–channel. In the current paragraph. Packet switching on the D–channel is interesting if users require a low speed packet switching connection. it should be remembered that the majority of features described up to now still applies to the packet switching services provided by ISDN. Packet switching on a B–channel. This service will allow a user to transmit data packets using the D–channel.16.1 Types of packet switching service  1995 BELL TELEPHONE MANUFACTURING COMPANY N.V. Figure 97 : Packet switching on B–channel PS TE B–channel Packet switching function . In the previous paragraphs. Some specific packet switching features have however been added. 770 00814 2390–VDBE 201 BELL EDUCATION CENTRE .

The identity of the party who answered the packet switching call is returned to the calling subscriber towards the end of the call setup phase. The D–channel will be responsible for the multiplexing and the demultiplexing of this information. . ALL RIGHTS RESERVED PS TE D–channel Packet switching function Packet switching 3. . Direct dialling in (DDI): The user can set up a packet switched call to any ISDN extension of a PABX which supports the packet switching service. FEATURE DESCRIPTION 63It is possible for multiple users to share the same access line and to make use of packet switching over the same D–channel. Once the call has been accepted. .2 Features related to packet switching A large number of features are available to packet switching users. Calling line identification: The identity of the calling party is transmitted to the called party and is offered at time of setup of the packet switched connected. . Called line identification: This service was referred to with the name connected line identification during previous discussions. a connection still has to be established to the called subscriber before the actual data transmission can take place.V. These features will be listed here and will be briefly explained. BELL EDUCATION CENTRE 202 770 00814 2390–VDBE . a number of features will be available and the actual data will be transmitted.16. Subaddressing: The subaddressing function already explained is also available for packet switched communications within the ISDN framework. Figure 98 : Packet switching on D–channel PS TE Packet switching  1995 BELL TELEPHONE MANUFACTURING COMPANY N. When we make use of packet switching. Most packet switching features are negotiated between the calling and called subscriber at this time.

when a user requests a packet based communication with a user with feature incoming calls barred. – Bad payer: Access to the number is blocked. Call interception: A function similar to call interception is provided for the packet switching users. Non–standard default window size: The window size of a packet switched communication indicates the number of messages that the user is allowed to transmit before an acknowledgement is required. The user is refrained from making outgoing packet switched calls. The feature outgoing calls barred is the opposite. . the call cannot be connected to an announcement machine but the information is passed under the form of text. Under catastrophic conditions only the lines which have been assigned this priority will still be able to originate calls. The user is only unable to receive incoming packet based calls. All lines will however be able to receive calls. – Unallocated number: Number is foreseen in the numbering plan but has not been assigned. In other words. When an outgoing (virtual) call has been accepted. Unlike normal call interception. A virtual call is a packet switched call. One way logical channels (outgoing.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. . – Line out of service: The line is temporarily out of service. incoming calls barred will not prevent the related subscriber from receiving data packets. It will prevent the subscriber from receiving incoming virtual calls. Incoming calls barred. the packet based communication will be denied. Remark: The service incoming calls barred does not prevent the user from receiving data packets. the user can send and receive packets whenever required. 770 00814 2390–VDBE 203 BELL EDUCATION CENTRE . outgoing calls barred: The feature.V. ALL RIGHTS RESERVED – Changed number: The related subscriber has been assigned a new number. . The services incoming calls barred and outgoing calls barred apply to all virtual channels assigned to the user. Special man machine intervention is required in the A1000 S12 to bring the exchange into the state catastrophic condition. incoming): This service is similar to incoming or outgoing calls barred but will apply to individual logical channels. the call cannot be completed and a message is sent to the calling user informing him of this fact. FEATURE DESCRIPTION . Not charged for outgoing calls: Outgoing calls executed by the related subscriber will not receive any taxation. Following reasons for interception have been defined. Priority: The feature priority under catastrophic condition is available for packet switching users. . Under certain conditions. . – Denied number: The number does not exist any more.

this throughput class will be used for the call. The service default throughput class assignment will allow the user to enter a value for this default throughput class. The service flow control parameters negotiation will allow the users to control window and packet size on a call by call basis. the user will be able to negotiate for the packet size. The feature non–standard window size will allow the user to modify the standard window size. window size and throughput class. . default throughput class assignment. he has some control over these parameters The last two features will allow the user to control these parameters even on a call–to–call basis. In this way. The service throughput class negotiation will allow the user to negotiate for throughput class. When the user does not specify a throughput class at call setup time. The call request message used to set up the call will contain a throughput class. he has no control over packet size. If a new virtual call is started on a channel. Based on these previous services (non–standard default window size. Based on this value. the system will use the default window size agreed with the user. the system will make use of a default. Flow control parameters negotiation. .V. BELL EDUCATION CENTRE 204 770 00814 2390–VDBE . flow control parameters negotiation and throughput class negotiation). This throughput class indicates the maximum throughput required by the user. the system will have to decide whether or not to accept this new virtual call. he can modify the system defaults. FEATURE DESCRIPTION The window size can be negotiated on a call by call basis by entering the appropriate window size in the call request message. throughput class negotiation: When a virtual call is setup. ALL RIGHTS RESERVED throughput class. a number of options are created for packet switching users making use of ISDN. When no window size is mentioned in the setup message. When the user subscribes to the first two services. This call acceptance is based on the  1995 BELL TELEPHONE MANUFACTURING COMPANY N. The throughput class can be entered by the user at the moment of call setup. Default throughput class assignment: Multiple virtual calls can be supported on one B or D–channel. When the user did not subscribe to any of these services. In this case. the system will either accept or reject the call request. window size or throughput class and the system defaults will be used.

Fast select: All communications in the packet switching network are virtual call based. Closed user group with incoming access: Any user in the network can set up calls to these users. . In other words. only internal communication is supported. the user will have to set up a call. Closed user group: This is a group of features allowing the organization to set up a virtual private network over the public packet switching network in which only users belonging to the same group are able to exchange information. As a result. When a user belongs to only one closed user group. Four services are included in the group Closed user group: In this case. In other words. FEATURE DESCRIPTION . The service closed user group selection will allow the user to specify the closed user group selected for the call. When a user belongs to multiple closed user groups. when a user wants to exchange just one message with a destination. this is not a problem.  1995 BELL TELEPHONE MANUFACTURING COMPANY N. he will have to exchange minimum 4 messages. Closed user group with outgoing access: The members belonging to the closed user group can only be called by other members of the group. prior to the start of transmission of data packets. They are however provided with outgoing access which will enable them to set up virtual calls to members located outside the group. The fast select feature offered by the packet switching service will allow the user to send (and receive) a message by exchanging just 2 messages. if just one or 2 messages have to be exchanged. 770 00814 2390–VDBE 205 BELL EDUCATION CENTRE . he will have to be able to specify the related closed user group. In total four messages will have to be exchanged in order to setup (2 messages) and release (2 messages) a virtual call. the identity of the called user group has to be provided. ALL RIGHTS RESERVED Closed user group selection: When a call is made by a user belonging to a closed user group. Originating virtual calls are however restricted to members belonging to the same group.V. the fast select service will allow the user to reduce the number of messages required for this communication from minimum 4 to 2 messages.

ALL RIGHTS RESERVED FEATURE DESCRIPTION BELL EDUCATION CENTRE 206 770 00814 2390–VDBE .V.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.

1 Leased lines Charging for switched network connections is based on the amount of traffic exchanged. Because the cost of a leased line is independent of the amount of traffic exchanged. When really large amounts of traffic are exchanged on specific connections. Each of these user groups has a specific set of telecommunication requirements which cannot be completely filled in by Alcatel 1000 S12. it can be a more cost–effective solution than the use of switched connections.V. OTHER PUBLIC NETWORK PRODUCTS In the second chapter. Each of these products is capable of answering to a number of user needs that cannot be answered by the Alcatel 1000 S12 telephone or ISDN applications  1995 BELL TELEPHONE MANUFACTURING COMPANY N. As a result. OTHER PUBLIC NETWORK PRODUCTS 4. the use of a leased line could be the most cost effective solution. ALL RIGHTS RESERVED 4. Alcatel 1000 with its broadband capabilities could be the answer to all user requirements but standardization and technical limitations make it impossible to offer broadband capabilities in Alcatel 1000 on a large scale before the last half of the 1990s.1 Flexible leased line networks (2 Mbit/sec) 4. some specific user groups have been defined and their requirements. a large number of other public network products were developed towards the end of the 1980s.1. Of course. Figure 99 : Flexible leased line network Management center cross connect Access product Access product cross connect cross connect Access product Access product : 2 Mbit/sec : 64 kbit/sec leased line 770 00814 2390–VDBE 207 BELL EDUCATION CENTRE .

Connection of .1. A leased line is set up by means of strapping. a leased line connection is established. OTHER PUBLIC NETWORK PRODUCTS Traditional leased line networks make use of line transmission equipment already installed in the network. The network will offer following features: . : 2 Mbit/sec 4.V. The switch will create semi–permanent connections between end users. The basic speed is 2 Mbit/sec. The user will pay a fixed price for the service independent of the traffic volume. BELL EDUCATION CENTRE 208 770 00814 2390–VDBE . The increased flexibility of the leased line network will offer a range of advantages over the use of traditional leased lines. ALL RIGHTS RESERVED Figure 100 : Cross connect system (2 Mbit/sec ports) Alcatel cross connect system . Of course. . Specific input ports of line transmission systems are connected to specific outputs. As a result.  1995 BELL TELEPHONE MANUFACTURING COMPANY N.2 Cross connect systems A more flexible type of leased line network can be set up using cross connect equipment. A cross connect switch is a kind of time division multiplexing (TDM) switch supporting line speeds of up to 2 Mbit/sec. connections in the network can be set up from a management center associated with the cross connect service. .3 Flexible leased line network Alcatel provides a range of products which can be used to set up such a flexible leased line network. taxation of the network will be similar to taxation of a leased line network. n X 64 kbit/sec . the service is again attractive if large amounts of data have to be exchanged between 2 points in the network.1. . In other words. In this way. 4.

This service can be very useful in the international environment. 770 00814 2390–VDBE 209 BELL EDUCATION CENTRE .2 High speed leased line networks 4. The switching modularity offered by the cross connect systems is very large. Low rate channels can also be supported. A typical SDH transmission networks consists of line transmission systems combined with drop and insert multiplexers and cross connects. called synchronous digital hierarchy (SDH). Connections are controlled from a management center. A cross connect network can be modified very fast. 4. In 1988. OTHER PUBLIC NETWORK PRODUCTS