Module: Working in a Socially Diverse Environments

500 Word Report

Employees and employers within the Hospitality Industry need to be aware of the cultural differences among colleagues and customers. Colleagues and customers needs and expectations are better met through quality customer service that can only be achieved by understanding range of cultures. Choose ONE of the following cultures  Muslim  Jewish  Hindu  Buddhism  Japanese  Middle Eastern Write a 500 word report using the headings listed:  Brief description of culture  Food and beverage considerations  Culture as a customer e.g. body language, forms of address, religious habits  Culture as a colleague or employee e.g. dress/ uniform, religious traditions. This report will include: • relevant pictures • A proper report format • a bibliography • word processed document in appropriate font and size of font. • Uploaded to Scribd VETCLASS using first name initial and last name in the document name eg TPatherworkinginsocdiverseenvironment.

Brief culture:
When World War II ended japans larger cities apart from Kyoto were severely damage in the lines of transportation networks and the shortage of food for the several years to come. The Korean war helped in the recovery of japans economic standards, this showed a fast rise of better living standards and changes with the society over the years but also saw the rise in pollution. Japans economy is one of the worlds largest with USA having a larger GNP, japans exports cars, electronic goods and natural materials e.g. oil and wood, while also importing natural materials from major supplies like china and South Korea. The 2 major religions in Japan are Shinto and Buddhism; they in a way complement each other and have always been inside Japanese history. But in the present day religion does not play a big role within a person’s everyday life. Where as the average person will follow the traditions of weddings and funerals or may visit a Shinto shrine and celebrate New Years Eve.

Food and beverages:

Many people are aware that the Japanese take eating very seriously and that there is such multiformity within the major cities and even more in the villages, the basic Japanese meal would consist of a bowl of rice , miso soup, pickled vegetables and fish/meat. Along with this ramen, sob and udon are noodles that can also be served with the basic meal. Within the Buddhist customs the Japanese had only taken in the custom of eating meat (not seafood) until the meiji restoration in the late 19th century, The Japanese had blended their own alcoholic beverage from rice and pure water along with koji which created sake. For many centuries sake had been apart of Japanese ancestry and mostly apart of a person’s daily life within the tradition Japanese, not only was it brewed for having celebtrations and re creational purposes but also ritual social purposes

Culture as a customer and colleague:
Chopsticks are essential and traditional eating utensils, Japan, china, korea, and Vietnam are the four contries that are known to use chopsticks here are some pointers about eating with chopsticks :

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Do not dig around in dishes for choice bits of food. Eat from the top and choose what is to be eaten before reaching with chopsticks (don't hover around or poke looking for special ingredients). Never stab or pierce any food with chopsticks. Never stand chopsticks upright in a bowl of rice (or anything else, for that matter, but rice especially because the act is part of a funeral rite) Don't move dishes around with chopsticks.

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Don't lick or suck the ends of chopsticks. Don't let food drop off ends of chopsticks. Don't shove food into your mouth with chopsticks. Soup bowls, but no other dishes or bowls are brought to the mouth in Japan. Never touch food in a common dish with the pointed (eating) end of chopsticks. Use the blunt end to transfer food from a common dish to your own plate or bowl (never your mouth). (No hygiene problems if all do this.) Never use chopsticks to transfer something to someone else's chopsticks or someone else's plate or bowl. Place pointed ends of the chopsticks on a chopstick rest when chopsticks are not being used.

Traditional table setup:

Over the centuries the table setup has changed over the centuries during the 19th century small box tables or flat floor trays were setup for dinner, by the start of the woth centuries the tables were replaced with larger low tables which in a way reflect western styling of dining.here are some table manners of the Japanese cultures: • • • Do not stick your chopsticks vertically into a bowl of rice, as this is used in Buddhist funerary ceremony. Do not pass food to someone else with your chopsticks for the same reason as above. At a "nomikai" (e.g. while going drinking with colleagues at an Izakaya), you should (re)fill the glasses of people around you when they are empty, and they should do the same for you. If you want to refill you glass, start by serving other people. If you do not want a refill, do not empty you glass. It is polite to say "itadakimasu" once before eating or drinking, and "gochisousama deshita" to your host or to the restaurant's staff after eating or when leaving the place. Contrarily to Western manners, noodles can be and should be slurped. Likewise, bowls or plates should be brought up the the mouth rather than bending one's head toward it.

Bibliography : http://www.japan-guide.com/e/e2124.html http://www.jref.com/culture/japanese_food.shtml