Analytical report on

Improvisation of the University Cafeteria

By: Habiba Arif (11537) Mohsin Mehboob (11507) Hassan Shahid (11527) Faiza javed (11417) Shahzaib Khan (11517)

To: Mr. Mohsin Mubarak

__________________________________________________ ____ Contents
1. Executive summary………………………………...…3

1.1 1.2 1.3 1.4 2.0 3.0 3.1 3.2 4.0 4.1 4.2 5.0 6.0 6.1

Purpose & Scope……………………………....3 Findings……………………………………......4 Recommendations……………………………..4 Conclusion………………………………….….5 Question Hierarchy ………..………………....6 Data collection ………………………………...6 Technique………………………………..…….6 Sample …………..……...…………….……….7 Interviews........... ………………….……….….7 Interview with owner..............................….......8 Interview with staff member..............................9 Observation........................................................10 Questionnaire.....................................................13 Evaluation of questionnaire...............................16

Lahore. The café management of Superior University is trying to provide their best servies to their customers. We also visited the café of Superior University to take feedback from the management.Executive Summary May 10. in which we were asked to produce a report concerning “improvisation of the university cafeteria. Our main focus is on the food which is served to students. noise pollution because of overcrowding and congested sitting area . . Superior University. are they able to eat or injerious for health. reasonable. is this hygeinic or not. Subject: Sir Reference to your directive date May 24. The food quality was average and reasonable but the environment was not so good. 2011. The sitting arrangment was not so well organized. affordable or low.The behaviour of the café management and waiters were very good and co-operative. Second thing is the prices of foods available in the café. We give our recommendation to university management so they may take corrective action in this regard. Which problems faced by them and what are the solution for these problems. 2011.” Improvisation of the University Cafeteria Purpose and Scope The purpose behind this report is know about the issues which are faced by the students in café. Thirdly. Are they expensive.

most of the students whether they are seniors or juniors are not are not fully satisfied with the existing cafeteria setup. 5. Absence of storage room. Indiscipline and unethical practices in cafeteria. Absence of price and quality control committee. 8. Our research attempts to highlight the causes. . 10. 11. 12. 9. 6. 7. Increase the variety of eatables. To improve eatables quality. 4. Absence of blowers in the kitchen of cafeteria. reasons and concerns of the students of Evening program with regard to the cafeteria.5 hours a week in Superior cafeteria. 2. Apparently. Sub-standard fast food items at expensive rates.Problem Definition Students spend approximately 2. Improve the staff behavior. 3. Findings 1. Least courtesy by the cafeteria staff. Controlling the price of eatables. Improvement of enviroment . 14. 13. Inadequate cafeteria capacity. Scattered sitting arrangement. Unfavorable ambience of the cafeteria.

Security cameras should be monitored properly and a team of proctors should visit the cafeteria on regular basis to make sure that there is no indiscipline or unethical practices in the cafeteria. Cafeteria management should make arrangements to play background music in the cafeteria so that it may reduce the noise. There should be proper check on the prices and quality of food (specifically fast food) by the university management. Nestle. Pepsi. University management should also provide a storage room so that cafeteria staff may not store the drinks and juices in the corners of cafeteria. etc. Blowers should be installed in the kitchen to make sure that there is fine environment for the chefs and cooks to work. 10. 7. More fans should be installed in cafeteria to make sure that there is no suffocation 2. Source of entertainment Recommendations 1. 5. 8. 6. 4. Cafeteria staff should be checked by the management of the cafeteria and should be reminded on regular basis to have a courteous tone with their customers. 9. We have compiled this report to the best of our knowledge and effort.16. 3. you may call us anytime convenient to you . Betterment of interior decorum 17. University management should provide a room to cafeteria for maintaining their accounts and management records and that room may also be used for official meetings of the cafeteria management with their suppliers i. If there is a point that requires further classification. Proper passages should be given in the sitting arrangement to make sure the best utility of seats.e. Cafeteria management should be fined by the university if they find some sub- standard food items in the cafeteria and the price list of food items should get final approval from the university management.

Cleanliness should be increased by conducting it twice or even three times a day. we conclude that cafeteria still lacks in some areas. They should introduce some healthy foodstuff along with fried items and the quality of eatables should increase. Therefore. They should take some serious action to control the prices of food. . students can enjoy their leisure time and refresh themselves. There should be inclusion of more variety of food items in cafeteria. Proper accountability of the cafeteria staff may decrease the complain level. There should be some sort of preventive measures to control the noise pollution. Management is trying its level best to improve the standard of cafeteria but they lack to attain the required level regarding students.Conclusion After taking a deep research on cafeteria. as they are very high.

quality & variety of food? Q. What are the problems faced by Q. Q.How is the sitting arrangement at cafeteria ? Q.How is the quantity.How is the prices at cafeteria? Questionnaire .What is the standard of services at evening students? cafeteria.Question Hierarchy Caf é Pro ble ms Q.How is the cafeteria environment? Q.

Interviews . we opted for non-probability sampling. To reduce potential bias. we drew a sample size of 10% (approximately 60 respondents) from the above population. • Sampling Technique: For our research. convenience sampling for data collection. _ Interview – Survey (Questionnaire) – Observation • Sample: There are approximately 600 students enrolled in Superior University in evening programs at Kalma Chowk campus. or more specifically.Data collection • Technique: We have employed the following tools/techniques to conducting our research. For our research. we have selected respondents from different classes/sections/programs of the university.

In all universities. Does anyone from the university management check the quality of food on regular basis? Ans. They are not as much courteous as we want them to be and we are taking measures to make sure that they get more courteous with the students.Akram) Why don’t you make mandatory for your staff to use gloves? Ans. Do you think that the staff of your cafeteria is courteous with the students? Ans. In addition. Students come here in form of groups and they have so much to talk that they don’t . we already have 32 tons of cooling system. There were complaints from students about the quality of ‘biryani’ around a month back and since then we have improved the quality of stuff use in it and now it costs us Rs.200. I will answer this question by giving you example of ‘biryani’. We have also fired some staff because of this issue. We cannot afford more discounted prices. Do you think that there is enough staff in the cafeteria? Ans. 00 per month for it. they do not have waiters to take your orders. and they have informed me that there would be few more fans installed in the cafeteria within a couple days. We are already offering discounted prices to students. Do you think that you are selling sub-standard food items at expensive rates? Ans. I don’t think so that food items at cafeteria are being sold at higher prices. we brought it into management’s notice a month back.Interview with the Cafeteria Owner (M. Well. the last request I made them to remind them about this issue is few days back. Do you think that prices of food items at cafeteria are high? Ans. What I am trying to say is that we are not selling food items at expensive rates and as far as the standard is concerned.70 per plate and we are selling it at Rs. we make sure that we satisfy the students and we know that very well that we cannot satisfy them by selling sub-standard food items. They have selfservice for all types of food items. We have made it mandatory for the kitchen staff to use gloves and I don’t think that the staff serving the food needs to use gloves. As far as chillers are concerned. we are following the same pattern. sometimes Director Administration of university visits the cafeteria. Do you think that there are enough chillers and fans in the cafeteria? Ans. This is an issue. Yes. we cannot bear more. Why don’t you play some background music in the cafeteria that may result in less noise? Ans.65. I do not think so. and at this time. we are paying Rs.

we did not receive any complaints but we will try to improve its quality by using fresh salad and good quality sauces. I think there should be some more workers for efficient customer handling. No. Why you don’t have food items available throughout the day? Ans. Do you think that there is enough staff in the cafeteria? Ans. Observation . Don’t you think that there should be some more workers for equal distribution of work? Ans. of students coming to university. I don’t think background music would be a good idea but still if you recommend it. There is nothing wrong with the staff. brunch or dinner hours? Ans. Why don’t you have lunch. There were complaints regarding ‘Shawarma” that the quality of sauces and salad used in it are not up to the mark. Mr. which tells us about the expected no. we may try it. The only problem is with the size of cafeteria. Mahmood) Why don’t you use gloves for serving the food? Ans. We cook food according to the schedule we receive in the morning from cafeteria management. has the cafeteria management done anything for that? Ans.stop doing it until they leave cafeteria. 12 to 4. Does someone check the cleanliness of cafeteria and things like that? Ans. We do this to make sure that we do not have to waste any good at the end of day. We do have lunch hours. Yes our owner. Therefore. Yes. Akram checks all this on every Monday and if he finds someone violating the rules made for these things. the person is fined. We find it hard to work with gloves. we have enough staff to handle the crowd. Interview with the Cafeteria Crewmember (Mr.

Mess up in sitting area.Shawarma is being prepared without using gloves. .

.Cleaning staff is not paying attention to cleanliness Pathetic condition of furniture at cafeteria.

Cooking staff is not properly dressed up.Food items are not properly covered. .

Questionnaire . (Pictures) .

Statistical Findings Environment .

Services .

Sitting Arrangement .

Quality. Quantity and Varity of Food .

.

What kind of food do you take? .

How are the prices of food at the cafeteria? .

What is the main problem of the cafeteria from your perspective? What should Superior cafeteria do for its improvement in your perspective? .

Evaluation Environment – Furnishing : 42% Not So Bad 30% Not planned – Cleanliness : 47% Neutral 26% Dirty – Atmosphere : 81% Noisy Service -Cleanliness/Behavior of employee: 51% Bad 23% Ok -Survive standards: 46% Needs improvement 39% Not satisfied .

Sitting arrangements/Portion Size .Should the seats be increased: 83% Yes -How is the portion size: 46% To small 39% Needs improvement .

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