Objective

To obtain a position in a customer facing technical role (Implementation Consult

ant, Post or Pre-Sales Engineer) that would utilize my strong technical backgrou
nd, excellent communication skills and ability to work under pressure.
Career Highlights
* 10+ years of experience in technical post sales, pre sales and implementation
support in the software
* Professional, highly educated team player with up-to-date and versatile techni
cal skills and abilities
* Excellent verbal and written skills, quick learner with strong technical troub
leshooting capabilities
* USA citizen
Experience and Accomplishments
Feb 06 – Present Senior Support Engineer II/ Symyx Technologies
* Project managed customer consulting engagements during installation, upgrades
and technical troubleshooting
* Resolved customer issues on Symyx high throughput experimentation solutions, e
lectronic laboratory notebook technology, chemical representation databases, sci
entific R&D solutions and decision-support reporting
* Preformed DBA tasks on production Oracle databases internally and for external
Symyx customers
* Created and delivered training to customer DBA and IT support staff on effecti
ve managing Symyx databases
* Traveled extensively to resolve technical issues, implemented systems, upgrade
d critical production systems
* Interfaced with product development, product management and technical discuss
ions with Symyx customers
Feb 04 – Feb 06 Senior Systems Engineer / Argent Software
* Defined customer requirement, provide implementation services, field trials, a
nd product pilots
* Delivered technical product demonstrations, provided pre-sales support to pros
pects and customers
* Responded to formal sales proposals (RFx), participated in cross functional te
ams to drive product definition
Apr 02 – Nov 03 Senior Systems Engineer / Sybase
* Provided product implementation, pre-sales and technical support for database
and data federation technologies
* Developed key differentiations for product, process improvement, training and
technology
* Conducted technical webinars to educate and present data federation solutions
to prospects and customers
Jun 00 – Mar 02 Applications Engineer/ Convera Software
* Built customized demonstrations, prototypes and proof-of-concept solutions
* Performed consulting engagements during product evaluation and proof-of-concep
t activities
* Motivated and supported other engineers, provided technical support to other t
eam members
11/99 – 06/00 / Senior Consultant / Quest Software
02/98 – 11/99 / Senior Consultant / Infor Software
05/97 – 02/98 / Technical Support Engineer / BMC Remedy
06/92 – 05/97 / Senior Support Engineer, Sales Engineer / Plexus Software
01/89 – 06/92 / UNIX System Administrator / UNISYS
Education
* Master of Science (MSc), Information Technology, De Montford University, Leice
ster, United Kingdom
* Bachelor of Science (Hons), Applied Chemistry, London University of Greenwich,
United Kingdom
* Postgraduate Certificate in Education (PGCE), University of Bath, United Kingd
om
Technical Proficiency
Databases: Oracle, Microsoft SQL Server, Sybase
Platforms: MS Windows 2003 Server/XP, UNIX
Miscellaneous: TCP/IP, Application servers, Web servers, SNMP, SMTP, Active Dir
ectory
Technologies: High throughput experimentation, electronic laboratory notebooks
(ELN), system and application monitoring, grid technology, customer relationshi
p management (CRM), search technologies, enterprise information integration (EII
), employee relationship management