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Robert E.

Rogan
183 Riverview Avenue * North Arlington, New Jersey 07031 * H (201) 955-0847 * C
(201) 390-3359 *
Objective: Position as an individual contributor in a customer service related
function.
SUMMARY
* Extensive customer service experience concentrating on satisfaction and servic
e related issues.
* Experienced with the Microsoft Office suite, Excel and Lotus 123.
* Experienced with PC operating systems
* Extensive experience with computerized accounting systems
* Imaginative problem solver with excellent organizational skills
* Reliable and adaptable; learns new systems quickly and takes initiative.
* Ability to plan, initiate and carry out ideas and programs
RELEVANT EXPERIENCE
Significant experience creating and customizing financial computerized solutions
utilizing Excel and Lotus 123.
Experienced with very extensive customer interfacing, responding to all inquirie
s, creating a positive customer experience.
Tracked and reconciled and resolved invoices and purchase orders.
Actively interacted with insurance companies to expedite claims processing.
Maintained financial records for clients. Managed funds for personal clients and
payroll for corporate clients.
Management experience supervising and creating a positive working environment fo
r the clerical staff.
Interfaced with other departments regarding lending issues with general ledger a
nd was responsible for the reconciliation of multiple general ledger and various
trustee accounts.
Represented a line of insurance products which included whole, term, life and l
ong term care and was responsible for creating customized solutions for the pros
pective customer.
Responsible for general ledger reconciliation, accounts payable/receivable, corr
espondent banking, overnight funds investment, municipal funds, and electronic f
unds transfers.
EMPLOYMENT HISTORY
MANCHESTER REALTY & ASSOCIATES, LLC, Lyndhurst, New Jersey
Real Estate Salesperson, 2005 to Present
KNIGHTS OF COLUMBUS, New Haven, Connecticut
Life Insurance Field Agent, 2008 - 2009
INDEPENDENCE COMMUNITY BANK, Newark, New Jersey
Loan Operations, 2005-2006
TRUST COMPANY OF NEW JERSEY, Jersey City, New Jersey
Consolidated Loan Operations, 1995-2004
BERGEN COMMERCIAL BANK, Paramus, New Jersey
Administrator, Finance Department and Computer Operations, 1994-1995.
NATIONAL COMMUNITY BANK OF NEW JERSEY, West Paterson, New Jersey
Bookkeeper, Consumer Lending Division, 1990-1992
NATIONAL MEDICAL CARE, Rockleigh, New Jersey
Accounts Payable Coordinator, 1989-1990.
HERMMANN AND URDANG, P.A., Fair Lawn, New Jersey'
Bookkeeper, 1988-1989
EDUCATION AND LICENSURE
RUTGERS UNIVERSITY, Newark, New Jersey
New Jersey Real Estate Salesperson
New Jersey Insurance Producer
COMMUNITY SERVICE
Active Member of Knights of Columbus