Summary:

Motivated, personable business professional with extensive work experienced resu

lting in even strong work ethnics and customer focus. Diplomatic and tactful wit
h professionals and non-professionals at all levels. Accustomed to handling sens
itive, confidential record. History of producing accurate and timely documentat
ion, meeting and exceeding management expectations. Flexible and versatile - abl
e to maintain a sense of humor under pressure. Poised and competent with demonst
rated ability to easily transcend cultural differences. Thrive in deadline-drive
n environments. Excellent team-building skills.
Skills/Abilities:
* Outstanding administrative and organization skills; detail oriented; able to
prioritize and multitask; follows through; demonstrates ownership through respon
sibility and accountability for end product;
* Impectable analytical and time management quailties
* Entrusted to build and develop internal and external business relationships
* Computer Literate: Strong Email Skills ( Lotus Notes & Outlook)
* Proficent in Powerpoint Word and Excel
Professional Experience:
JPMorgan Chase (Mar 1984 -June 2009)
QUAILTY CONTROL SPECIALIST
* Conduct routine and non-routine analyses of end-to end process's
* Evaluate analytical methods and procedures to determine how they might be impr
oved.
* Identify quality problems and recommend solutions.
* Interpret daily process establishing specifications and control limits
* Participate in out-of-specification and failure investigations and recommend c
orrective actions.
* Provides recommendations improving data quality and key metric reporting
* Data gathering from internal and external sources
* Liaison to Price Water House Coopers
CONTROL/RISK ANALYST
* Performed risk assessments on business controls evaluating effectiveness
* Perform root caused analysis, assisted with the development of quality improv
ement programs
* Support Client ,Corporate and regulatory audits
* Supported CSA's ,SOX and Resiliency Risk Management
OPERATION MANAGER
* Oversee front-office operations and provide impeccable customer service
* Keep records of customer interactions logging details of inquiries, complaint
s, and comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' prob
lems.
* Refer unresolved customer grievances to designated escalation manager for fur
ther investigation.
* Contact customers to respond to inquiries or to notify them of investigation
results and any planned action
* Develop and implemented controls and procedures reducing overtime and elimina
ting waste
* Established work schedules and assignments required to meet production goals
and management expectations
* Conducted employee evaluation
DATA SECURITY SPECIALIST
* Create or implement security standards, policies, and procedures.
* Plan, direct, or coordinate security activities to safeguard company assets,
employees, guests, or others on company property.
* Supervise subordinate security professionals, performing activities such as h
iring, training, assigning work, evaluating performance, or disciplining.
* Analyze and evaluate security operations to identify risks or opportunities f
or improvement.
* Collect and analyze security data to determine security needs, security progr
am goals, or program accomplishments.
* Communicate security status, updates, and actual or potential problems, using
established protocols.
* Conduct physical examinations of property to ensure compliance with security
policies and regulations.
* Monitor security policies, programs or procedures to ensure compliance with i
nternal security policies
* Identify, investigate, or resolve security breaches.
*
Education
High School Diploma