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Steven M.

Lee, PMP
610 Ridge Crossing Drive, Woodstock, GA 30189, ,
678.540.9149 (O) ----- 678.925.2747 (Cell)
Senior IT Program Management expert in the design and delivery of cost-effective
, high-performance technology solutions in support of rapid international growth
with budget responsibilities up to $10 million annually. Skilled in all phases
of the project life cycle, from initial feasibility analysis and conceptual des
ign through implementation, operations, and enhancement. Effective at building
culturally diverse, team-centered business and technical units, with excellent b
usiness process and strategy development skills. Customer and Stakeholder-centr
ic with the ability to manage profitable alliances with global vendors and suppl
iers. My roadmap to success includes recruiting people with great attitude and
aptitude qualities while empowering them with the knowledge, tools, responsibili
ty, and support to be successful. Key core qualifications include:
* Strategic & Operational Technology Planning
* IT Infrastructure Design & Implementation
* Technology & Business Linkage Planning
* Handling of Sensitive Customer Data
* Global IT Delivery & Data Center Operations
* Emerging Technologies & Enterprise Architectures
* Annual Budget Planning & Investment Control
* Technology Architecture & Integration
* Creation of Global Tailored Outsourcing Models
* IT Skills Gap Analysis & Performance Optimization
Professional Experience --- Gaps in working periods covered by business develop
ment or training activities.
IBM Global Business Consulting
Senior Managing Consultant
9/18/2000 to 3/31/2010
Initially recruited into the IBM IT Architecture Practice
Accomplished ten years of Technical and Management consulting services for IBM a
cross multiple lines of business. Most projects were sized between $10M, $100M w
hile Lenovo and Philips engagements exceeded $100M. Led business and proposal de
velopment efforts that included other teaming partner companies and across diffe
rent lines of business. Represented IBM as the primary contact point to the cus
tomer with responsibilities for ensuring business, technical, and financial comp
liance to contract terms and conditions. Managed projects which employed many t
echnologies and environments, (e.g. .NET, J2EE, SOA, ESB, JMS, MQ, PKI, Unix, Li
nux, Windows Server, VMware, mainframe integration, information security, DB2, W
ebsphere, and many others).
NASCO Blue Cross Blue Shield Data Center Operations
SR IT Program Manager
10/2/2009 to 3/31/2010
Project scope was the deployment of new claims accounts into the NASCO healthcar
e processing environment.
Successfully managed and facilitated deployment of NASCO MidRange Unix and Windo
ws applications to support insurance claims processing services. Accomplished th
e dual role of project manager for some projects while managing other project ma
nagers and offshore teams in addition to maintaining excellent customer relation
ships. Technologies included Websphere Application Server, Process Server, Porta
l Server, Service Registry Server, DB2, MQ, JMS, Networks, firewalls, J2EE, Java
, Data Power/ESB
Joint Forces Command (JFCOM)
Project Manager
11/3/2008 to 3/6/2009
Project scope was a POC for adaptation of SOA technology in a Linux/VMware envir
onment to Navy existing legacy applications.
Accomplished the leadership role for this SOA proof of concept project which suc
cessfully demonstrated viability of migrating to this type of environment from m
ore traditional and expensive environments.
Program Manager
8/11/2008 to 10/31/2008
This was an IBM internal project to consolidate multiple instances of SAP HR.
Successfully managed performance of the Data Migration (DM) testing and cutover
activities. Successfully maintained collaboration between offshore DM, Testing,
Business, and other project teams. Utilized MS Project while leveraging the Acc
elerated SAP Ascendant Methodology. Successfully completed the design and implem
entation of solution architectures to support DB2 UDB, Visual Data Warehouse, Br
io Reporting, SAP integration, MQSeries, and various programming languages withi
n AIX and Windows NT/2000 environments. Managed off shore data migration and co
nversion efforts.
NTIA Coupon Distribution Program
SR IT Architect
5/19/2008 to 8/8/2008
This was a Federal program to provide coupons to consumers for migrating to digi
tal television.
Dispatched to the subcontractor located in Beaverton, OR to resolve technical an
d operational issues. Quickly identified remediation actions and provided a reme
diation plan. Received a service award based on the successful reduction of pro
duction defects by 75% within the month following implementation of the remediat
ion plan. Technologies include MS SQL, Stored Procedures, Windows Servers.
US Navy Facilities Command (NAVFAC) - Energy and Utility Monitoring Project
Program Manager
9/10/2007 to 5/16/2008
The scope of this project was to validate the current software design methodolog
y (Agile) as used by a small business which was contracted with the US Navy.
Quickly deployed a team of technical and security specialists to identify busine
ss and technical project gaps.
Successfully identified remediation actions in accordance with DISA guidelines,
Executive Orders 13327 and 13423 and the Energy Policy Act of 2005.Project deliv
erables included a Gap Assessment and Recommendations Report, an Implementation
Plan, and Security Vulnerability Assessment Report. EVMS financial management u
sing Cognos was used for management reporting. Excellent customer/stakeholder r
elations were developed and maintained throughout the 7 month engagement.
Lenovo BTO HR Global Implementation
IT Operations Delivery Project Executive
7/17/2006 to 9/7/2007
This phase of the Lenovo account followed successful deployments and addresses o
ngoing production operations.
Successfully managed the Global IT Operations for 60 countries and 4 service cen
ters to include SAP HR, GERS, e-HR (Siebel), and associated hosting environments
and infrastructure. Defined and implemented steady-state ITIL operations polici
es and procedures for change, release, and problem management. Managed or facil
itated resolution of technical issues and ensured that appropriate interface, in
frastructure, and data controls were implemented. Developed and maintained exce
llent stakeholder relationships throughout the 2 years and multiple roles for th
is client.
Lenovo BTO HR
Transition Integration Manager
12/19/2005 to 7/14/2006
This initial phase of the Lenovo engagement represented the design, build, test,
and deploy phases to create a wholly new HR environment for Lenovo follow their
acquisition of IBM's personal computer division.
Successfully developed America's, EMEA, and AP production transition (outsourcin
g) plans to cover 60 countries. Planned, coordinated, and facilitated a successf
ul move to production for Lenovo America's HR applications (e.g., GERS, SAP Payr
oll, Performance, and T&E). Organized and managed the 24x7 command center opera
tions from the Costa Rica Service Center while leveraging the Siebel CRM help de
sk application. Responded to numerous technical and organization issues over a
period of months with a 100% resolution record. Recognized by the Lenovo senior
leadership for producing the best transition plans seen by Lenovo or IBM.
CVS Pharmacy
Transition Integration Manager
9/26/2005 to 12/16/2005
Scope of the project was to outsource the CVS PeopleSoft HR applications to IBM
and use offshore personnel.
Successfully planned, coordinated, and facilitated successful a move to producti
on and outsourcing to India for CVS PeopleSoft HR applications while coordinatin
g the activities of 200 IBM and CVS personnel in addition to coordination with t
he Manila call center. Applications included Benefits, EDRM, and Fulfillment fo
r 150,000 employees. Coordinated resolution of production issues and provided c
lient briefings, while managing the 24x7 command center operation.
Transition Integration Manager
7/4/2005 to 9/23/2005
Project objective was to outsource Colgate procurement B2C business and IT opera
tions to IBM
Assumed a troubled SAP PTP project which was over budget and late on the schedul
e. Successfully "crashed" the project schedule by quickly reorganizing the team,
adding personnel, and improving customer relationships. Successfully concluded
all testing and move to production on the original schedule while moving overall
program status from Red to Green over a three month period. Achieved a very hi
gh level of customer satisfaction while realizing a revenue bump of $27M by comp
leting all deliverables.
SunTrust Banks, Inc.
Technical Project Manager
6/28/2004 to 7/1/2005
Project objective was to implement the S1 Corporate Banking Solution
Deployed a development team to accomplish integration, data conversion/migration
, and testing activities. Accomplished a bottoms-up project sizing analysis whic
h resulted in an account revenue increase by $2.2M against a 51% GP. Successful
ly identified a two-thirds reduction in the client's hardware procurement costs.
Successfully managed a combined IBM and SunTrust team of 85 individuals to com
plete the design and coding of integration and data components associated with 2
9 legacy mainframe applications and the subsequent integration with the S1 appli
cation. Prepared a detailed MS Project schedule, program deliverables, and imple
mented processes for issues/action management, change management, status reports
, and project scorecards.
Philips Consumer Electronics BTO Project
Technical Project Manager & Transition Manager
3/29/2004 to 6/25/2004
Project objective was to outsource all Philips North American product support se
rvices to IBM and offshore personnel.
Joined the project prior to contract award and established a 45 person team to d
esign, build, test, and deploy a custom application for service contracts. Facil
itated actions to deploy software change management (CM), defect management with
Rational Clearquest, and implemented a software release strategy which included
the introduction of the iterative Functional Demonstration approach based on bl
ending of RUP and Agile Methodologyies. Successfully delivered a 100% compliant
design. Accomplished early submission of all Design Specifications. Accomplishe
d the planning and execution of a very successful July 4th production cutover.
Fidelity Property Insight
Technical Project Manager
2/11/2003 to 9/8/2003
Project objective was to migrate legacy mainframe applications to Microsoft .NET
based solution.
Successfully completed project startup to define overall project scope, objectiv
es, and timelines. Organized and managed US and India technical teams for a tota
l staff of 40 technical personnel. Created and maintained MS Project Plans and
provided weekly reporting. Managed cross-team and client communications and defi
ned and implemented management processes to includ the application of blended Ag
ile and RUP methodologies. Defined, developed, and implemented Software Change
Management processes.
Hitachi Storage Technologies Div
Project Manager
1/13/2003 to 4/4/2003
Project Goal was the migration of a disk drive materials management system to SA
P MM and I2 DM.
Accomplished the project planning and transition activities while leading a deve
lopment team. Collaborated with the SAP development team to successfully migrat
e to the SAP and I2 applications.
IBM World Wide Distribution
SR IT Architect
10/8/2001 to 1/13/2003
Project Goal was to develop and implement a business solution to manage IBM Cana
da exports.
Successfully managed the solution design, and planning for a Canadian Global Tra
de Management solution using software from Vastera. Project deliverable(s) cons
isted of the completed design and build of an export solution for IBM hardware d
istribution from Canada to other countries. Led a Canadian team of developers wh
ile onsite in Toronto for a year. Defined long-term IT strategies based on integ
ration of Transportation, Warehousing, Procurement, Information Warehouse techno
logies, and Accounting and Finance solutions.
IBM Storage Technologies Div
Project Architect
6/4/2001 to 10/5/2001
Objective was to prepare for transition of disk drive manufacturing to Hitachi.
Accomplished the solution architecture designs associated with I2 Supply Chain P
lanner, Factory Planner, and Total Order Management. Facilitated resolution of
technical issues associated with integration and testing. Successfully managed
the planning, design, and deployment of the development, test, and production en
vironments for a manufacturing demand planning solution to support Hitachi's new
drive manufacturing operations.
SR IT Architect
1/29/2001 to 6/1/2001
Project scope was to deploy an Electronics B2B Marketplace
Successfully led a technical team to develop and deploy a marketplace solution f
or Lucent and Nortel solutions ahead of schedule. Accomplished the technical ar
chitecture design, construction, deployment, integration and test of six (6) Tra
de Matrix 5.01/Oracle 8.1.6 environments.
Senior Managing Consultant
7/12/1999 to 9/15/2000
Accomplished lead technical and management roles to include development of eComm
erce strategies, application, and security architectures.
Delta Technology
IT Architect
8/18/2000 to 9/15/2000
This engagement was to prepare an unsolicited RFP to Delta Technologies.
Successfully accomplished an assessment to identify a set of tasks for upgrading
mainframe and UNIX systems and applications to generate an estimated 2-5% incre
ase in ticketing revenues based on increased aircraft loading efficiencies.
IT Architect
3/3/2000 to 8/17/2000
Project scope was to develop a group purchasing solution for a startup HealthCar
e Procurement Company
Successfully led development of a B2B private marketplace within the Healthcare
Industry. Pprepared a conceptual design of the software and hardware architectur
e, and compiled a budgetary analysis. Evaluated hosting offerings and conducted
on-site reviews of data centers at AT&T, Sprint, Level 3, and Exodus. Technolo
gies included i2 CM, Oracle 8i, and Aspect applications.
Cinergy - A Gas and Electric Utility Company in Ohio
Project Manager
8/19/1999 to 3/2/2000
Successfully led a team to accomplish the business transformation of a major uti
lity to accommodate external suppliers in conjunction with deregulation of energ
y producers within the state of Ohio. The project deployment was successfully ac
* Suntrust Bank Chief Application Architect and Chairman of Internet Tas
k Force 9/2/1998 to 7/9/1999
* National Security Agency Senior Project Engineer 9/18/199
6 to 9/1/1998
* US Army Operational Evaluation Command SR Software Engineer
8/1/1988 to 9/10/1996
Electronics Engineering, Bachelor of Science University of Central Fl
orida, Orlando, Florida
Studies focused on electronics engineering technologies, problem solving techniq
ues, and electronic communications engineering.
PMP Certified 2008
UNIX Systems Certified 1996