4809 Canipe Drive Charlotte, NC 28269*240-398-8297*cf4babc4@westpost.

net
Christine Fitzpatrick
Objective
Looking for a challenging position merging my business and educational experienc
e to help provide positive results to the proper organization.
Experience
2008 - Present Long and Foster Realtors Bethesda, MD
Realtor /Customer Care Manager
* Produce and mail a monthly mailing for 200 plus clients.
* Assist with the contract process; schedule closings, ensure contract is delive
red to all necessary parties, schedule inspections, assist buyers with initial s
etup of utilities and contractors.
* Show homes to prospective buyers, schedule appointments for other agents to sh
ow buyers, assist with home inspections, final walk through. Correspond with cu
stomers when primary agent is not available.
* Order office supplies when needed.
2006 - 2008 Countrywide Home Loans McLean, VA
Branch Operations Manager
* Develop and balance workload including planning, and monitoring work results,
productivity and quality. Prepare schedule and approve work hours.
* Primary point person for loan status and updates. Review approvals from under
writing to identity terms/conditions needed prior to closing. Monitor pipeline
from application to closing.
* Monitor and administration of training plans such as new hire curriculum, asse
ssment and certification of skills.
* Manage a staff of 4 Loan Specialists. Prepare and communicate annual performa
nce evaluations for Loan Specialists. Interview and hire Loan Specialists. Init
iate disciplinary actions for Loan Specialists as appropriate. Serves as primar
y product expert and resource to Loan Specialists. Primary Loan Specialist trai
ner on SOP's, new products, and product enhancements.
* Review and analyze operational reports and deploy resources to act on analysis
and findings. Prepare for and respond to internal and external audits.
* Coordinate administration tasks for branch including remodeling and relocation
needs. Ensure adequate supplies; ensure that invoicing activities are completed
in a timely manner.

2005 - 2006 Countrywide Home Loans McLean, VA

SR. Loan Specialist
* Maintain current pipeline by gathering required documentation from the custome
r and the third parties in support of the loan approval process. Responsible fo
r loan processing and approving loans based on the automated underwriting system
decision.
* Assist in the training of new loan specialists
* Follow-up with borrowers and vendors to obtain required documentation
* Interface with underwriting and funding to resolve file discrepancies and prov
ide required information
* Ensures the proper tracking and reporting databases are updated at all times d
uring the processing of the loan file
2004 - 2005 Countrywide Home Loans McLean, VA
Loan Specialist
* Follow-up with borrowers and vendors to obtain required documentation
* Communicate processing delays, pricing disputes, and program violations to Ope
rations Manager and Team Manager
* Interface with underwriting and funding to resolve file discrepancies and prov
ide required information
* Generate, review and send closing documents to closing agent. Review signed d
ocuments for accuracy and disburse funds to closing agent.
Education
May 2002 Tri-County Technical College Pendleton, SC
Associates of Arts
May 2010 University of Maryland Adelphi, MD
Bachelors in Science - Human Resource Management