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IT Professional

Windows Server Engineer / Virtualization Administrator / Operating System & Soft

ware Packaging
Master Engineer in Server Administration, PC Installation, Troubleshooting and R
epair. Expert in Automated Rollouts, including Standardization of OS/Software, D
esign and Implementation of Virus and Spyware Protection Strategies. Helpdesk an
d Technical Team Support Resource.
____________________TECHNICAL SKILLS____________________
* VMWare, Microsoft Virtual Server, Microsoft Cluster Server
* Acronis / Ghost, Physical to Virtual, Data/Hosting Center
* Windows Auto Installation Kit, Service Pack Management, Driver Integration
* Hotfix Integration, Windows Installer (.msi), WISE Installer
* InstallShield, Batch Programming, Active Directory Group Policy
* AutoIT3, Automated Rollouts
* Windows 7, Windows 2008, Windows Vista
* Windows 2003, Windows XP, Windows 2000
* Windows NT, Linux
____________________PROFESSIONAL EXPERIENCE____________________
12/2007 to 1/2010 - Wintel IT Support Consultant
Hewlett Packard, Troy, MI
Worked directly with the Delphi Business Units, HP Project Management Office and
Technical Teams on Project Planning, Site Migration, Consolidation, Virtualizat
ion, and Divestiture.
* Recognized multiple times by the Delphi Client and HP Management for exception
al performance during both planned changes and emergency outages.
* Responsible for 400 Wintel physical servers onsite and 200 on VMWare ESX hosts
, and part of a team that supports Wintel servers worldwide in a mixed OS enviro
* Led Bridge calls during client emergencies in order to restore services and mi
nimize downtime.
* Windows 2003 Servers and Clusters, Windows Administration Tools and Active Dir
ectory, HP Server and Blade (C and P class) Hardware, HP OpenView, HP Insight, H
P Integrated Lights Out, VMWare ESX, VMWare Virtual Infrastructure Client, Stora
geExec, SAN Fabric Servers, IIS Application Servers, High Availability Server an
d Database Solutions, DHCP, DNS
7/2007 to 12/2007 - Wintel IT Support Consultant
TEKsystems, Southfield, MI
Contracted to HP at the Delphi site for a short time before being hired directly
into HP for the same position.
4/2006 to 7/2007 - Windows Integration Scripter
Pinnacle Technical Resources Inc., Detroit, MI
Contracted to EDS to work in the GMAC Integration Lab to script applications for
Windows XP deployment and Network Separation activities.
* Scripted both vendor supplied MSIs and custom applications to smoothly transit
ion from Windows 2000 to Windows XP at 6 major office locations in North America
, as well as Remote Users.
* Supported the entire I-Lab with troubleshooting, packaging and custom procedur
es, as well as working directly with the customer to design and implement softwa
re solutions.
* Created AutoIT script for all clients to perform GM/GMAC network separation ac
tivity and checks.
* Created WISE package and AutoIT script to perform Oracle client installs.
* All vendor installation packages were converted from InstallShield, NSIS, cust
om installer, etc, to WISE packages. Packages were distributed via both Active D
irectory policy and Microsoft SMS to all users.
* Windows XP, Windows 2003 Active Directory Policy Management, Microsoft SMS, WI
SE, InstallShield, AutoIT, VBScript, WMI, VMWare Workstation, Microsoft Virtual
Server, Acronis/Ghost.
1/2000 to 4/2006 - Windows IT Consulting
Hexagon Computers, Rockwood, MI
Windows and Internet issues troubleshooting and repair, with special emphasis on
complete re-installs with data recovery. Home users and business customers, rem
oval of virus and spyware. Timely service and support including those requiring
offsite repair.
* Installs and re-installs of all Windows versions with standard or custom confi
gs; including XP Home, Media Center and Professional.
* Automatic install and configuration of Applications and Utilities. Scripting,
RunOnceEX, and Driver Integration.
* Expert at dealing with Internet connected machines that have had little or no
protection from Spyware, Malware or Virus threats.
* Started the company in the Downriver Detroit area in 2000 by networking person
al contacts. I continued to build my client base by word of mouth and local adv
ertising in a tough area for local computer businesses to survive in, with my DB
A and EIN in Jan 2004.
* HP/Dell Server and Desktop Hardware, Microsoft SMS/MOM, Windows Automated Inst
allation Kit, BartPE, UBCD4Win, Norton Antivirus, AdAware, Spybot S&D, Ghost
3/1999 to 1/2000 - Windows System Administrator
Speedlink Internet, Pontiac, MI
Windows Server/PC Administration and Repair, Onsite Internet Install and Configu
ration, Security Audits and Firewall Configuration, Technical Support and Specia
l Projects. Operating System and Application installation and repair; including
in emergency situations.
* Windows NT Server, Microsoft SMS, Microsoft IIS/FTP, DHCP, DNS, WINS, Windows
9x, Checkpoint Firewall, Ethereal, DSL/T1 Routers.
3/1998 to 3/1999 - Windows NT System Administrator
Visual Services, Inc., Bloomfield Hills, MI
Administrator of 15+ Production NT Servers, 50+ NT Programmer Workstations. Work
ed directly with the CTO, Helpdesk, Print, and Programmer managers; and the Netw
ork, Unix, Novell, Mac, and SQL Admins. Technical resource for the entire helpde
sk team.
* Created automatic standardized installations of Windows NT/9x OS and applicati
ons for Desktop PC; as well as install/upgrade packages for 1000+ users.
* Install/Upgrade for all existing company PCs (400+ NT/98/95 desktop/laptop com
puters at 4 sites, 7 had issues needing further tech diagnosis/repair) and a suc
cessful rollout of 600+ call center PCs.
* Migrated NT domains into a single domain and implemented DHCP/DNS servers.
* Implemented virus strategy, programs, and automatic updates for all Windows co
* Windows NT Server, SMS, Windows 9x, BackupExec, Norton Antivirus, Hyena, Whats
UpGold, Ethereal, Windows Automated Installation, AutoIT
1/1997 to 3/1998 - Windows NT System Admin
Interim Technologies, Troy, MI
Contract to Hire at Visual Services, Inc.
8/1996 to 1/1997 - LAN & Desktop Services
Interim Technologies, Troy, MI
First Chicago NBD - Technology Center Windows Administrator
* Standard installation image creation of Win95 and applications for desktop com
* Coordinator for 3rd party contractors doing Win95 installs/upgrades. Assured c
ompliance with company standard computer, desktop/application, and disaster reco
very policies.
* Administrator and troubleshooter for Novell 4.x Servers/Network/Users and PC T
erminal emulator/NIC for critical mainframe access via Token Ring.
* HP/Dell Servers, Windows NT, Windows 95, SMS, Windows Installation Scripting,
Ghost, Novell 4.x
6/1995 to 7/1996 - In-House Tech Department Manager
Cygnus Systems, Inc., Trenton, MI
System analysis, organization and scheduling of customer repairs, server, workst
ation and desktop builds.
* Installation, upgrades, optimization and troubleshooting of operating systems,
hardware & software.
* Support for customers, and onsite/helpdesk techs.
* Onsite for analysis/planning or emergency Windows/Novell issues.
* Locating and organizing drivers, patches & resources for tech use.
* Windows for Workgroups, Windows NT, Novell 3.x/4.x, Ghost
1/1991 to 6/1995 - Owner/Operator
The Xeno Group, Southgate, MI
Installation and repair of DOS/Windows, applications and hardware, as well as ne
w builds. Virus removal and modem/networking.
Experience equivalent to the following Certifications: Microsoft Certified IT Pr
ofession (MCITP), Microsoft Certified Systems Administrator (MCSA), Microsoft Ce
rtified Systems Engineer (MCSE), Microsoft Certified Desktop Support Technician
(MCDST), Microsoft Certified Technology Specialist (MCTS)
Duke University Motivation for Academic Performance (MAP) & Talent Identificatio
n Program (TIP)
Took the SAT in 6th grade and scored higher than 97% of college bound seniors on
the combined English. Participated in Summer Programs on Robotics and at NASA's
Johnson Space Center.