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114 Hunter Ridge Road

North Massapequa, New York 11758
Demonstrated capabilities include providing superior customer service, staff dev
elopment and supervision. I am an accomplished results oriented and innovative
team player who is a problem solver, possessing excellent communicative skills w
ith diverse cultures. I have the ability to meet tight deadlines and handle mul
tiple projects simultaneously. I have worked tirelessly to develop my account ma
nagement skills. I am Fluent in both English and Spanish.
Computer proficiency include: MSWord, MS Excel, MS Power Point, MS Outlook, ACT,
Salesforce, SABRE and Adobe Acrobat
B.S. Degree - Business Marketing
Achievements: Delta Mu Delta National Business Honor Society/IATAN Specialist
KIDS EAT FREE CARD. COM Director of Sales New York, NY May 2009-March 2010
* Brought on 15 new accounts in order to increase avenues of distribution for th
e Orlando Kids Eat Free Card
* Recruited 41 new restaurants to open a New York Kids Eat Free Card
UNIVERSAL STUDIOS Regional Sales Manager New York, NY June 2008-April 2009
* Promoted the Universal product to travel agencies, consortiums and various oth
er avenues of distribution to increase ticket sales.
* Maintained relations with top performing agencies to develop solutions to meet
customers' needs
CORPORATE EXPRESS Business Development Manager New York, NY May 2007-June 2008
* Hunted for new prospective clients within a given territory and introduced the
m to the benefits of vendor consolidation through the generation of proposals in
order to close the sale.
* Ensured the complete and proper set up of new accounts and prepared them for t
he transition over to the account manager.
* Product line sold included office supplies, office furniture and janitorial su
TRAVELSAVERS INC Director New Business Development Oyster Bay, NY January 2004-A
pril 2007
* Introduced products and services to agencies that were not working with a cons
ortium and converted agencies that where members of other organizations
* Increased membership by 60 agencies representing $113 million in incremental r
CASIS TRAVEL SERVICES Director of Sales Eastern Region New York, NY January 2002
-January 2004
* Converted support office into sales office as well as increased the number of
outside agents from three to seven.
* Developed sales leads and closed sales in excess of $7 million within 15 month
* Negotiated contracts with all hotels and car companies.
JOURNEYCORP TRAVEL MANAGEMENT Corporate Sales Manager August 2001-November 2001
* Developed sales leads and closed sales totaling $1 million in a four-month per
NICK LUGO TRAVEL Vice President, Operations New York, NY September 1997-July 20
* Expanded corporate and leisure travel departments to $50 million in revenue.
* Developed and advanced corporate travel division from inception to $8 million
in sales with 6 major accounts within two years.
* Managed 12 in-house agents and 27 regional offices, including quality control.
* Established and evaluated company policies and Human Resources training.
* Negotiated all contracts with major domestic and international airlines, hotel
s, cruise lines and car rental companies including blocked space, discounts, bac
k-end promotions, and up-front discounts.
* Implemented all marketing, advertising, publicity and promotional programs.
AMERICAN AIRLINES, INC John F Kennedy International Airport, Orlando Airport and
New York locations
Began as Ramp Service Agent/ Crew Chief and advanced through ten promotions to P
assenger Sales / Account Executive
Passenger Sales Account Executive Caribbean Latin America Sales March 1995-Sept
ember 1997
* Sold and serviced product for a given sales territory comprised of Manhattan t
ravel agencies, corporations, and ethnic accounts increasing sales to over $40 m
* Analyzed account performance using SMARTS and VISION data, maximizing revenue
* Developed agency relationships through day to day contact to gain long-term co
* Assessed sales opportunities and utilized sales resources, increasing company
* Coordinated and prepared departmental reports and special projects for senior
Passenger Service Supervisor Gates and Ticket Counter October 1994 -March 19
* Supervised 11 direct and 67 indirect passenger service employees.
* Utilized Peak Performance through Commitment (PPC) programs and implemented qu
ality control procedures, successfully enhancing department productivity and saf
* Ensured timely departures of aircraft, effective customer relations, and deleg
ation of staff.
* Prepared daily, weekly and monthly reports for senior management.
Passenger Planner May 1992-October 1994
* Created and developed position at John F Kennedy Airport for American Airlines
* Assisted Ramp Control Manager with decisions concerning flight cancellations a
nd aircraft routings.
* Acted as liaison between passenger services and all airport departments, ensur
ing cohesiveness during off scheduled operations. Arranged services for passeng
ers needing support assistance.
Slot Allocator May 1992-October 1992
* Negotiated take off slots with the FAA and other airline representatives durin
g extreme weather conditions.
* Determined take off priority of flights departing form John F Kennedy Airport.
Lead Agent Gates
September 1987-May 1992
* Directed and trained domestic and international agents in all aspects of gate
and ticket counter procedures.
* Allocated staff, reviewed work assignments, prepared daily tour reports and ar
rival/departure activities.

Excellent references available upon request