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Joseph Dobson

3444 Peck Ave Southeast, Salem, Oregon 97302


Results-driven and customer focused professional with demonstrated success in ca
pitalizing on growth opportunities, implementing promotional / marketing strateg
ies, and upholding fiscal integrity. Background includes more than 10 years of d
ynamic management experience in sales operations, merchandising, and customer se
rvice. Effective communicator, leader and problem solver who builds team work an
d possess the initiative to exceed goals

- Strategic and Tactical Planning
- Process Improvement and Optimization
- Customer Service Excellence
- Client-Vendor Relationship
- Problem Identification / Resolution
- Loss Prevention / Shrink Control
- Merchandising / Inventory Control
- Staff Hiring, Training and Development

Senior Manager ~ Bed Bath & Beyond, Salem, OR 2006-Present
Strategically devise plans and drive sales to achieve all store goals. Design me
rchandise presentations and maintain visibility on the sales floor. Consistently
maintain high-level customer service to promote positive shopping experience.
- Progressively promoted to Senior Manager position in just six months of
tenure for exhibiting effective freight planning and employee training.
Area Manager ~ Best Buy, Salem, OR 2004-2006
Provided strategic leadership to sales team to achieve and exceed company object
ives. Assessed feasibility of sales information to determine, as well as, reduce
deficiencies throughout the process. Regularly interacted with associates and c
ommunicated clear expectations of job performance.
- Dramatically increased sales volume by 15% in 2005.
- Successfully managed a group that was recognized as the top district per
forming department and was consistently positioned in top 15% company-wide.
- Championed the first "District Banner" for top sales department in store
Assistant Sales Manager ~ CompUSA, Brookfield, WI 2003-2004
Worked closely with the store sales manager in developing and implementing strat
egic plans to achieve company missions. Performed additional duties, such as hir
ing and training new employees as well as handling performance appraisal and dis
missal of staff. Oversaw and maintained competitive inventory level of quality m
- Instrumental for positioning the store as the top performing store withi
n the district for four consecutive months.
Department Manager ~ Burlington Coat Factory, Milwaukee, WI 2003
Managed merchandising and product presentation and ensured availability of all m
erchandise on the sales floor. Hired, trained and mentored new staff. Outlined s
ales expectations in compliance with high quality customer service.
Merchandise Manager ~ Best Buy, Milwaukee, WI 1998-2002
Assumed full responsibility in managing overall aspect of store operations inclu
ding pricing accuracy and maintaining appropriate levels of all merchandises on
the sales floor, as well as hiring and training of new staff.
- Coordinated efforts in consistently leading district on merchandising te
am efficiency and media staff sales.
- Successfully implemented sales practices that were later adapted by the
company as the standard for all district merchandising teams.
- Optimized team productivity levels through training, mentoring and incre
asing areas of responsibilities for employees.
Customer Service Manager ~ Van Vreede's, Appleton, WI 1994-1998
Identified and resolved customer issues on various products and services offered
by the company. Collaborated with product vendors in logistic management of pr
oduct credits on damaged and serviced goods. Conferred with customers to effecti
vely resolve issues that resulted to long-term business relationships.
- Trimmed down company outlays by 300% in vendor service credits from prev
ious year during the first six months of tenure.

(Degree) (Program / Coursework) ~ University of Wisconsin-Milwaukee, Milwaukee,
(Degree) (Program / Coursework) ~ University of Wisconsin-Washington County, Wes
t Bend, WI