1205 South Meadows Pkwy Reno, NV 89521 sd50ca28@westpost.net
Cell: 775-815-6013 Management * Analytical, with knowledge and experience in operational, hospitality, sales, and management. * Administrative professional sophisticated skill sets in technology, human reso urces, and business processes. Areas of Expertise Food & Beverage Management Hotel & Casino Operations Office Management Customer Satisfaction Enhancement Inventory Controller Teambuilding & Supervisi on Workflow / Process Improvement Policies & Procedures Staff Development & Traini ng Cost-Reduction Sales & Margin Improvement Human Resource Services Professional Experience NIGHTCLUB & RESTAURANT- Reno, NV 04/2006 t o 05/2010 Gringo's & West 2nd Street Bar Bistro Beverage Service Department/Food & Beverage Manager Mix drinks according to prescribed recipes. Oversee day to day operations on the restaurant, all in a fun, inviting environment. LUXURY HOTEL & CASINO INDUSTRY - Reno, NV Hotel Casino: Siena Hotel Spa Casino, Club Cal-Neva Hotel Casino, Circus Circus Hotel and Casino Beverage Service Department & Sales Supervisor Manage execution of HR programs/processes. Point-of-sale (POS), inventory & pro curement, loss prevention, and food safety. Work closely with other departments to promote sales contest, clarify information, and distribute reports. Gather an alyze, and report sales and service statistics. Contract Administrator- worked a s contract specialists, cost analysts, and procurement. Modern office procedures , methods, and equipment including computers and various software packages. Key Results: * Enhance guest satisfaction and maximize profitability. * Planed executed strategies to increase gaming revenue while controlling operat ional costs. * Ensure health and safety standards and local liquor regulations are obeyed. _______________________________________________________________________________ REALTY MANAGEMENT SERVICE - Bakersfield, CA 01/1998 to 08/1999 Real Estate Property Management Property Management Maintain properties; area of responsibility: Marketing and Financial, Tenant and Occupancy, Facility Management, and Administration & Risk Management. Kept occ upied with tenants, collect rents, budget improvements and maintain records. Key Results: * Marketing promotions and other advertising strategies maximizing occupancy. * Delegated several activities at once, quickly analyze and resolve specific pro blems, and cope with deadlines. Professional Experience (Continued) PETER PIPER PIZZA - BAKERSFIELD, CA Annual revenue of 64,784,508 and is based in Phoenix Arizona the company has 139 units; Arizona, California, Nevada, Texas, New Mexico, and the Republic of Mexi co Operation Management Operated a staff of approximately 52 employs. Performed a variety of HR process es, such as employee work records, preparing the payroll, and completing paperwo rk to comply with licensing, insurance, tax, wage and hour. Hiring, training, s upervising, promoting, and firing of staff. Meeting greeting and getting feedba ck from customers. Oversee day to day operation on the restaurant, and entertai nment of the restaurant all in a contemporary, inviting environment. Key Results: * Monitor the actions of employs on a continual basis to ensure health and safet y standards and local liquor regulations are obeyed. * Enhance morale and productivity, limit job turnover, and increase performance. * Planned and executed strategies to increase sales while controlling operationa l costs. Education and Training RENO TAHOE GAMING ACADEMY - Reno, NV Certification Hotel Casino Procedures & Dealing, 2009 SANTA BARBARA BUSINESS COLLEGE - Bakersfield, CA Bachelor's Degree (BA) in Legal Office Business Administration CALIFORNIA STATE UNIVERSITY Certification Attorney Assistant Training: Completed numerous courses and seminars in customer service, sales str ategies, inventory control, loss prevention, time management, leadership, perfor mance assessment and food safety and liquor regulations. ________________________________________ Of Note Intern: Legal Executive Assistant - Greater Bakersfield Legal Records & Admissions Assistant - Bakersfield College Professional Development: * Microsoft Office Specialist (MOS 2007), 2010 Affiliations: Home School Legal Defense Association (HSLDA) Northern Nevada Home School (NNHS) ________________________________________ References Available Upon Interview