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37-30 74th street apt#E5

Jackson Heights New York, NY-11372
Cell :( 201) 471 8665
*Provided first level technical and IT support to Lehman Brothers trading floor
*Responded quickly, receive calls and give solutions to the problem
*Provided a leadership role in a team environment
*Configured , Installed IP Turrets for the Lehman Brothers/ Barclays Capital tr
ading floor
*Excellent technical skills, with strong knowledge of current and emerging techn
*Strong communication abilities, with history of providing on-site support to wi
de range of clients.
*Experience working in fast-paced, deadline-oriented environments.
*Experience includes: upgrading, administration and troubleshooting; networking,
server and workstation development, troubleshooting, server configuration: Acti
ve Directory, Exchange, Apache, IIS, MySQL, PostgreSQL, VPN, DNS, DHCP, load bal
ancing, virtualizations with VMware, XEN, VERITAS, Retrospect Acronis, Linux nat
ive tools, very good knowledge of various hardware components
*Ability to attend frequently asked questions by user and give appropriate solut
ions for the problem
*Participated in on-call rotation to provide 24x7 technical support
*MCP: Microsoft Certified Professional
*Linux +: Linux + Certified Professional
*New York City College of Technology , CUNY
BTech Bachelor of Technology in Computer Systems
Operating Systems: UNIX, Linux, Sun Solaris, Windows XP/NT/2000/2003/OSX
Languages: (VB), C, C++, HTML
Inter-Vlan Routing, NAT, and IP sub netting. SWITCHING: VLAN, VTP, STP
Applications: Microsoft Word, Excel, PowerPoint, Outlook,
United Nations Headquarters, New York
January 2010 to Present
Office of Information & Communications Technology
Senior Desktop Support Analyst
*Administer and troubleshoot Windows Operating Systems and Windows Active Direct
*Installation, migration, maintenance and operations support for infrastructure
hardware and applications
*Support systems and clients as required to provide a positive customer Experien
ce, including after hours coverage
*Install and Maintain lotus notes for users
*Blackberry enterprise server support and training for users
*support for infrastructure hardware and applications
*Work with other team members to implement systems that monitor servers to proac
tively identify potential issues. Monitor and replace hardware failures as they
*Assist in all physical care of servers/PCs including setting up, racking, and c
abling new servers, moving servers between racks as needed, ensuring all servers
/PCs are properly labeled
DKKHA Telecom Inc., Queens, New York
March 2009 - January 2010
Senior IT Help Desk Support
*Support more than 400 end-users with computer, network systems and peripheral d
*Manage the configuration and performance management of all PC systems and telec
*Maintains passwords, data integrity and file system security for the desktop en
*Install, configure and maintain back-end and front-end systems, as well as LAN
and WAN connection at remote site.
*Recommend hardware and software solutions and upgrades using established procur
ement processes.
*Establish, review, approve and process quotes, requisitions and purchase order
for capital equipment
Lehman Brothers/Barclays Capital October 2007 - January 2009 IT Analyst/Network
*Help supported, and troubleshoot a LAN/MAN with 4 buildings and approximately 5
00 nodes (Cisco switches and routers).
*Configured , Installed Polycoms ,IP Turrets
*Help to completed a project that involved replacing end-of-life Avaya phones wi
th Cisco IP phones; Configured, patched (fiber and copper) and deployed 28 Cisco
devices ((14) 3845s, (12) VG248s and (2) 6509s).Complying with Lehman standards
configured, patched and deployed 10 wireless nodes (8 Access Points and 2 Air D
efenses) per floor for a total of 12 floors.
*Resolved Layer 1 and Layer 2 requests: patching users' desks to access switches
and configuring switches duplex, speed and switch-port name following Lehman st
*Test connectivity for new drops with networking diagnostic tools.
*Password recovery and IOS upgrade for Cisco routers and switches
*Team with Windows Admins and Messaging Admins to support basic server and messa
ging administration including MS Outlook, MS Exchange, Rightfax, Blackberry, ser
ver moves, and operating system install.
*Help Desk/HPOV tickets, and application testing and installation using Lehman s
tandard tools and framework
*Provided phone support for a variety of email, faxing, and operating system rel
ated issues
*Assisted in legal discovery requests including tape restores / data pull
*Managed user rights within AD
USA Computer Systems, Queens, New York
August 2004- March 2006
PC support
*Administered workstation configuration and connectivity to servers, databases,
and applications.
*Supported LAN servers, peripherals, network nodes, data warehouse, and enterpri
se management.
*Participated in on-call rotation to provide 24x7 technical supports.
*nstall and configure desktop operating systems and applications.
*Troubleshoot the desktop operating system, desktop applications, and desktop ne
tworking and connectivity.
*Designed , Maintained and supported a multi operating system environment ( Unix
, Linux, Windows)

Fares Sharaf
Senior Desktop Support Analyst
United Nations, Office of information and communications Technology
Hasan Ahamed
Senior Financial Analyst
NYS Department of public Service
(518) 485-7529
Nadim Siddique
Vice President
Lehman Brothers/Barclays Capital