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RONDA M.

FULTS
1931 Oak Branch Way * Stone Mountain, GA 30087 * (678) 344-7869 or ( 404) 735-16
59 * rf52abae@westpost.net
Technology Leader and Change Catalyst with Record of Improving Profitability
PROFILE
Adept at directing all aspects of information technology, including ongoing busi
ness needs assessment, planning, implementations, and enhancement. History of su
ccessfully managing $23 million catalog of services. Record of identifying oppor
tunities, analyzing operations, and developing winning solutions. Resourceful pr
oblem solver. Perform well in dynamic and multi-faceted global environment. Intu
itive, analytical, and articulate.
CORE COMPETENCIES
Business Analysis Strategic Planning Client Relations
Change Management Budgeting & Cost Control Asset Management
Staff Development & Supervision Hardware & Software Procurement Regulatory Compl
iance
MAJOR CAREER ACHIEVEMENTS
* Assisted and helped prepare plan to create new internal shared services compan
y delivering $100 million of annual infrastructure services to various Koch comp
anies.
* Planned and guided implementation of ITIL within large infrastructure organiza
tion.
* Spearheaded several consolidation activities transforming decentralized organi
zations to shared services/centers of excellence model.
* Led $20 million infrastructure integration and deployment initiatives followin
g major corporate acquisition.
* Reduced run-rate by $4.5 million over 4-year period, from annual budget of $14
million.
* Identified and implemented new IT processes to comply with Sarbanes-Oxley.
* Improved accessibility and accuracy of data by implementing data management po
licies and procedures.
PROFESSIONAL EXPERIENCE
KOCH BUSINESS SOLUTIONS
Shared services company that provides critical consulting and transactional serv
ices to the Koch Industries family of companies in areas of human resources, IT,
and finance.
Director Client Engagement (2008 - Present)
Develop and strengthen business relationship with Georgia-Pacific to facilitate
delivery of IT infrastructure services valued at $23 million annually. Oversee
architecture, platforms, IT security, and networks. Ensure client satisfaction a
nd operational stability as Koch Business Solutions ramps up as new shared servi
ces company.
* Established, managed, and fostered positive relationships with client companie
s.
* Served as chief contact and advocated for client so client business issues, sp
ecial requirements, and outage impacts are understood and addressed appropriatel
y and expeditiously.
* Liaised between service providers and clients, especially senior IT management
.
GEORGIA-PACIFIC, LLC (acquired by Koch industries)
One of the world's leading manufacturers and marketers of tissue, packaging, pap
er, pulp, and building products.
Director Enterprise Support Services (1997 - 2008)
Planned and managed all aspects of IT customer-facing support service operation
, including 65 employees and 20 contractors supporting 20,000+ computing devices
and end-users across Georgia-Pacific's North American operations. Oversaw camp
us deskside support for 4,800 users across 2 locations. Managed procurement and
support of 6,000+ mobile and wireless devices. Ensured remote facility comprehen
sive "4 Walls" support for 6,000+ devices and 200+ facilities.
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Ronda M. Fults
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* Reduced run-rate by $4.5 million over 4-year period, from annual budget of $14
million.
* Ensured excellent quality standards were consistently achieved by enterprise I
T service desk/help desk that managed 300,000 calls annually.
* Established desktop architecture, standards, and security plan. Managed IT ass
ets and ensured software licensing compliance.
* Served on task force to develop long-term strategy for outsourced legal provi
der for asbestos litigation.
Senior Manager, Deskside and Remote Technical Services Center of Excellence
Oversaw infrastructure support services for Georgia-Pacific's 300+ remote facili
ties across U.S. and Canada. Planned and managed major corporate projects. Ident
ified opportunities for cost reduction.
* Contributed to combined annual savings of $3 million by combining 5 division a
nd corporate support teams. Led Remote Services component of reorganization and
implementation process.
* Achieved corporate support requirements for 1500+ users by implementing home-b
ased user support team.
* Deployed Windows XP and Active Directory to 200+ Building Products locations,
completing on-time on highly-aggressive timeline.
Senior Manager, Customer Support Services, Building Products & Distribution Divi
sion
Contributed to infrastructure strategy for impending "New Georgia-Pacific." Ove
rsaw customer-facing aspects of central IT team, including IT Help Desk, Desksid
e Services, Remote Support, and Sales Center Support Teams.
* Improved budget forecasting by establishing new process for Support Services m
anagement team.
* Facilitated estimated savings of $350,000+ annually by initiating operational
efficiency assessments to uncover and eliminate unnecessary expenses.
* Increased customer satisfaction, enhanced relationships with support providers
, and improved reporting metrics for Help Desk Services.
Senior Manager Infrastructure Services
Directed team of 62 responsible for infrastructure project and support services
to company's newly- acquired Unisource Division. Increased annual customer sati
sfaction ratings 1 full point on 5-point scale.
* Planned and led $20 million infrastructure integration and deployment initiati
ves after corporate acquisition of UWW. Project involved 220 facilities and inc
luded architecture, implementation, and operation of all NT, Exchange, and deskt
op infrastructure. Delivered project 4 months ahead of schedule and $5+ million
under budget.
* Combined 6 decentralized remote support teams with centralized architecture te
ams to form integrated high-functioning team.
* Cut $2.6 million from combined Infrastructure Services budgets (WAN/LAN, NT, R
emote Support, and Telecom) over 2-year period.
Manager Network Projects & Field Services
Collaborated with key team members to transform existing corporate-based infrast
ructure-focused project team into services organization supporting company's 300
+ remote manufacturing and distribution facilities.
EDUCATION
UNIVERSITY OF PHOENIX
Master of Business Administration
Concentration: Technology Management
WILLIAM WOODS UNIVERSITY
Bachelor of Arts: Computer Information Systems/Business Administration
PROFESSIONAL CERTIFICATION
ITIL Foundations Certified

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