GEORGE ROBERT NEILL

600 E. 8th Street, # 6H, Kansas City, MO 64106, 816-616-8131, gn537ee4@westpost.

net
EXECUTIVE PROFILE
CREDIT MANAGER/CREDIT ANALYST
Maximized Letters of Credit a Improved Cash Flow a Risk Avoidance a Optimal Cust
omer Relations
Proactive, hands-on professional with history of increasing profitability by sig
nificantly elevating letters of credit distributed and effectively managing cust
omer accounts. Expertise in conducting thorough risk analysis on potential custo
mers to avoid credit risks. Proven ability to minimize volume of uncollectible r
eceivables and optimize levels of on-time payments. Poised professional with exc
ellent communication, interpersonal, and negotiation skills; adept at communicat
ing credit polices to customers. Bi-lingual; English and Spanish. Proficient at
developing and implementing processes, procedures, and policies that increase pr
oductivity and efficiency. Background includes extensive banking, credit, databa
se management, and international business experience. Computer skills include MS
Office, Access, and SAP.
Areas of Expertise
a Team Leadership / Management
a Staff Training / Education
a Financial Management
a Policy / Procedure Implementation
a Cost Cutting Initiatives
a Accounts Payable / Receivable
a Workflow / Production Analysis
a Strategic Partnerships
a Communications / Negotiations
a Banking & Credit Operations
a Cash Flow / LOC Forecasting
a On-time Order Delivery
a International / Domestic Insurance
a Customer Relations
a Proactive Problem Solving

PROFESSIONAL SUMMARY
DESIGN RESOURCES Inc. Overland Park, KS
$30M+ sourcing and apparel marketing firms with divisions for outdoor workwear,
headwear, and college- licensed apparel
Senior Manager / Manager *V Banking & Credit 2002 to 2010
Directed all aspects of Banking & Credit Operations; provided leadership and sup
ervision to two credit and finance administrators. Governed credit and collectio
ns for five separate entities representing over 1000 customers and $25M+ in annu
al revenues. Oversaw both international and domestic insurance coverage. Forecas
ted cash flow and letter of credit payments
* Achieved under 0.5% account delinquency levels.
* Managed letters of credit and created credit reports to quickly and accurately
track payments.
* Developed and instituted Company*s first-ever credit policies and procedures;
which helped clearly establish terms for new customers and provide guidelines to
Sales.
* Established credit insurance policy that covered more than 60 accounts.
* Monitored production, shipments, and importation of certain clients. Optimized
customer satisfaction levels my ensuring that all orders arrived on time.
* Developed policy for Customs Trade Partnership Against Terrorism (C-TPAT).
Operations Analyst / International Banking & Database Manager 2001 to 2002
Managed all database maintenance and design activities; programmed queries and c
ustomer reports and designed updates. Coordinated and directed shipment, customs
clearance, and delivery of orders for 10 customers and their network of 10+ ove
rseas affiliates and offices.
* Initiated and designed key improvements to operations database.
* Developed and authored internal operations polices and procedures and provided
operations instructions, letters of credit, and commercial samples to agents an
d factories. Subsequently decreased problems with customs* clearance of and docu
mentation.
* Introduced scanning procedure for electronic document filing, which facilitate
d time and cost savings.
* Created merchandising database that compiled several previous reports in multi
ple formats, which prevented duplication and incorrect data entry of merchandisi
ng information.
* Established standardized schedules for providing report production status to b
oth internal and external customers.
* Performed freight breakdowns and completed cost analysis to illustrate logisti
cs profitability.
* Initiated new database functions that dramatically improved time-to-response o
n customer queries.
H&R BLOCK Kansas City, MO
Industry-leading tax preparing and advisory firm
Tax Associate 2002 to 2003 (part-time)
Prepared tax returns and advised clients on methods to improve their future tax
status.

VOLUNTEER WORK SUMMARY

BIG BROTHERS, BIG SISTERS of KANSAS CITY Kansas City, MO
Famous social service organization
Volunteer 2008 to Present
Work / spend time with underprivileged children twice a month.
VOLUNTEER INCOME TAX ASSISTANCE *V UNIVERSITY OF MISSOURI Kansas City, MO
IRS-approved tax preparation service
Tax Preparer / Operations Supervisor 2005
Prepared tax returns for approximately 50 lower-income tax payers.
* Hand-picked to serve as supervisor for the 2005 tax season.
THE GUADALUPE CENTER Kansas City, MO
Non profit organization dedicated to improving quality of life for Latino commun
ities in Kansas City
Tutor 2001 to 2002
Taught intermediate English to Spanish-speaking groups and individuals on a week
ly basis.

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters of Science, Accounting *V GPA: 3.6 * University of Missouri, Kansas Cit
y *V Kansas City, MO
Member of the Beta Alpha Psi (Accounting Honors Society) * Director of Taxpayer
Assistance
Bachelor of Science, Business Administration *V Major GPA: 3.87 * Georgetown Uni
versity *V Washington, DC
Finance & International Business major with Spanish minor; graduated in top 10%
of class
La Universidad Autonoma de Madrid * Georgetown Study Abroad Program
Studied business management and philosophy (both in Spanish language) for five m
onths.