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7597 Downwinds Lane
Lake Worth, FL 33467
P: 561-641-6662; F: 561-432-1326 ||

Summary: Seasoned business professional with strong leadership, senior managemen

t, sales and project management skills. Proven record of success in driving reve
nue growth, improving operating efficiencies, and increasing profitability. Dem
onstrated expertise in:

* Sales and Marketing

* Business Process Re-engineering
* Project Management
* Financial Analysis and Budgeting
* Business Analysis and Planning
* Human Resources
* Time Analysis and Management
* Business Coaching and Consulting

Business Management Consultant, Southeast Region
1997 to 2009 Franchise Services, Inc
Mission Viejo, CA
* Provided full range of business consulting services to over sixty franchisees
to help them to achieve greater sales, profitability, and royalties to the fran
chisor; total annual center sales $25-30 million
* Made effective presentations to individuals and groups on a variety of topics
to include time analysis and management, delegation, and marketing
* Accompanied franchisees and their salespeople on sales call to prospects and c
ustomers alike; provided sales training and coaching methods of effectively usin
g an online meeting program to enhance numerous phone meetings with franchisees;
resulted in much greater buy-in to performing needed action items to support
goals as well as a 20% reduction in budgeted T&E expenses
* Planned and executed several innovative approaches to help franchisees identif
y, market and sell to their better area prospects
* Facilitated highly rated semi-annual board group meetings consisting of six fr
* Where appropriate, spearheaded the resolution of numerous HR issues by providi
ng coaching and consulting to business partners or/or family members in business
National Training Manager and Trainer
1995 to 1996 Indigo America
Boston, MA
* Successfully hired, trained, and supervised twelve nation-wide regional traine
* Oversaw and played key role in the development of training curriculum for thre
e key company positions; reduced training time by over 50%
* Played principal role in the development and implementation of operational pro
cedures used world-wide to help ensure that equipment was operating at optimal l
evels; reduced downtime by roughly 40%
Leo Klebanow
Franchise Business Consultant
1994 to 1995 Business Cards Tomorrow, Inc.
Ft. Lauderdale, FL
Provided wide range of business consulting services to small and medium-size spe
cialty printing franchisees in the eastern half of the United States
Prior to 1994
* Provided business consulting services to small- to medium-size printing compan
* For five years, served as President of a mid-size company with 100 employees a
nd $10 million in annual sales; during this time, company experienced a 30% sale
s growth with a 40% increase in profits; managed four sales people.
* Designed and implemented the design and implementation of a wide range of prin
ting related systems and procedures leading to significant cost reduction; all
attributed to dramatic improvements in scheduling, estimating, costing, purchas
ing, inventory control and quality assurance
* Representing management, participated in union negotiations
* Progressed through a wide range of positions from direct factory work through
positions in departmental, plant, and operations management
* Performed personnel management functions while serving in the military
* Sold printing for seven years with annual sales of roughly $4,500,000; utilize
d consultative selling approach

Education and Professional Affiliations

* BBA in Management, Baruch College
* MBA in Business Management and Marketing, Baruch College
* Coaching Certification (business and personal coaching), Coach Training Allian
* Member of Broward County Advisory Council for local trade school
* Former member of GATA, an international training association
* Former instructor in a community college, trade association, and the Advertisi
ng Club of New York City
Computer Skills
* Environments: PC, Macintosh
* Software: Excel, Word, Power Point, ACT!, QuickBooks
* Served on the board of directors for a local master homeowner's association f
or 1200 households
* Former Head Soccer Coach and Coach Trainer for town's two youth soccer progra
ms (recreational and travel/select); coached youth baseball, soccer and basketba
ll teams
* Hold a D coaching license in soccer