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Deborah C.

1153 Alma Drive, Macon, GA 31216

Professional Profile
Motivated, energetic, dedicated professional with experience in supervising mana
gers, inside and outside sales employees and support staff. Adept in managing d
iverse and cross-generational work groups. Motivated and focused with a strong
work ethic and demonstrates a great passion for whatever task is presented. Exc
eptional presentation skills with the ability to engage a training audience by c
reating a classroom environment conducive to learning through "real world" analo
gies, humor, actively involving learners, and connecting subject matter with tim
ely and interesting examples .collected from a variety of resources.
Speaker for Emory University Hospital community seminars on bariatric surgery an
d weight loss.
Demonstrates ability to motivate employees and co-workers by the use of inspirin
g, true life stories and experiences, motivational themes and thoughts, and acti
vities to build self confidence and self esteem.
Skills Summary
*Writing skills
*Interpersonal skills
*Coaching skills
*Computer skills
*Results driven
*Call Center/Telemarketing Manager
*Customer Service
*Problem solver
*HR Policies
*Outside Sales Experience
* Major Accounts Manager

Professional Accomplishments
*Created presentations for executive level managers
*Designed developed visuals, training materials and sales collateral
*Traveled AT&T markets extensively to train employees on new products,
new and revised processes, Company policies
*Recruiting manager representing AT&T at college fairs and community employment
*Initial Sales Trainer responsibilities: Teach sales process, written materials
, role-plays, testing,daily and group/ one-on-one feedback including written eva
luations with developmental plans.
*Successful sales management experience in Outside sales as well as Telemarketin
*Skilled in Customer Service, problem resolution and conflict management to assu
re customer satisfaction. Recognized by upper management for exceeding Company
objectives on Customer Sat ratings.
*Developed business and sales strategies by analyzing data, identifying proble
m areas, and creating realistic short term and long term tactics to improve resu
Implemented tactics and conducted follow up to determine if tactics were success
*President's Club award 2002, 2004, 2006 for achieving 110% of Company objectiv

Work History
*2008-2009 Area Sales Manager Macon, GA
*2001-2008 Corporate Trainer Macon, GA
*2001-1999 Sales Manager Macon, GA
*1996-1999 Training Manager Atlanta, GA

*Valdosta State College (University) Valdosta, GA
BA Sociology
*University of Phoenix
M. Ed in progress/Completed 5 semesters
Anticipated completion date 2012
*Training and Human Resources Certification, Department of Adult Education, UGA
*Wilson Learning Programs:" Negotiating to Yes". "Signature Service", "Creating
Competitive Business Solutions"
*Zenger Miller
* Facilitation Skills
*Total Quality Advantage
*Situational Leadership II
* Situational Self Leadership