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Steven D. Miller 305 Avon Avenue, South Plainfield, NJ 07080 (732) 690-4092 sm54e8ba@westpost.

net Objective: To obtain a position that will utilize my academic, interpersonal an d communication skills to advance the goals of the company. Work Experiences: National Vision Administrators, LLC, Clifton, NJ July 2007 - Feb. 2009 Account Executive - Established and maintained new accounts brought into the company - Conducted onsite visits to ensure client satisfaction with company benefits - Collaborated with internal departments to ensure account accuracy - Promoted company's products through Benefit Fairs/Open Enrollment Meetings as well as educated new and existing team members regarding vision programs Member Services Supervisor/Senior Team Leader Nov. 2006- July 2007 - Led team of representatives and operational activities to ensure compliance wi th company policies and procedures - Managed and resolved customer relation issues - Motivated and monitored team members to ensure outstanding customer service an d develop loyal client base - Developed and executed a call count award incentive to recognize team's exemp lary accomplishments Specialized Transportation Inc., Monroe Twp, NJ Sept. 2004 - Nov. 2006 Customer Service Manager - Managed staff and oversaw all operations of customer service department - Confirmed appointments for both deliveries and freight pick-ups - Arranged and dispatched trucks and drivers to ensure job completion at a timel y manner Verizon, Robbinsville, NJ Dec. 2003 -Mar. 2004 Customer Service Sales Consultant - Dealt with customer requests for installation, disconnection and or changes of telephone systems, products and services from new and or existing customers - Established and assessed customer credit information - Investigated customer inquiries regarding service, billing, rates and policies as well as calculated credits and adjustments Verizon Wireless, Branchburg, NJ Sept. 2002- Mar. 2003 Subpoena Compliance Coordinator - Processed all subpoenas, court orders, search warrants and other legal documen ts to aid local Law Enforcement and Government Agencies with Criminal and civil investigations - Worked directly with the D.E.A. as a special liaison to the Northeast area of the United States a - Assigned as part of the D.E.A direct contact for each department supervisor Customer Service Coordinator-Relocations Dec. 2001- Sept. 2002 - Transferred customer accounts to and from any location within the United State s - Clarified price plans and promotions that best suited the customers - Coordinated with other relocations sites to ensure proper completion of accoun t transfer EDUCATION/LICENSES - B.A. in Communications, Kean University, August 1999

- New Jersey Banking and Insurance License, November 2008 SKILLS - Microsoft Office, Word, Excel, Access, Powerpoint