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Confidential Resume Eric Yee 114 North Glendora Ave.

Suite #107 Glendora, California 91741 (626) 917-5216 or (626) 274-8017 E-mail: SUMMARY OF QUALIFICATIONS * Over 15 years demonstrated experience as a high energy, results oriented autom otive, light truck and RV industry management professional with a background in all aspects of fixed retail / manufacturer level (sales, parts and service) oper ations. Managing (multi locations) up to 20 dealers at a time. * Demonstrated extensive experience as a management professional: Western Region al District Manager, District Parts/Service Manager, District Technical Manager and Warranty Field Auditor for both domestic and foreign manufactures/distributo rs. * Consistently high CSI (Customer Service Index) rating scores in some of the la rgest metropolitan districts. (i.e.; JD. Powers Survey #1 or #2 in the country). * A proven motivator in reducing costs and implementing client and peer motivati ng goal directed/ cost saving training seminars. * Consistent demonstration of achievements in promoting dealership profitability . (i.e.: increases of 125%) through parts marketing/accessory sales in the dist rict. * Facilitated results: Proven ability in parts management inventory control and in developing action plans with recommendations or solutions to resolve out of l ine parts inventory issues. * Experienced in Port Operations/Quality Assurance Management, Port of Entry and Start of Production audits at cross country ports in the U.S. * Knowledge of procurement procedures including purchase order generation, chan ge orders and addendums. Developed and conducted milestone port of entry (POE) i nspections for major build-up at port of entry. * Unique National Dealer Network Experience: Initial evaluation, set-up and deve lopment for two major manufactures sales and service points nationwide prior to opening in the U.S. * Technically skilled in the use of remote computer analysis of vehicles with re peat problems which evade conventional diagnosis. Ability to use IBM laptop engi ne analyzer "Data Stream" software/system for use in relaying on-line ECM comput er analysis data to National Technical Headquarters. Proficiency in Microsoft Wo rd, Excel, PowerPoint and Lotus Notes. * Knowledge of fleet vehicle ordering process, issue purchase orders, maintenanc e, retail service, parts sales, fleet/retail vehicle sales/leasing and all aspec ts of dealership operations. * Experience as a Prior Owner and General Manager of a total service automotive shop. Supervised staff of 12 employees at two locations. * Skilled in arbitration and litigation proceedings as a negotiator. Regular unm atched peer record of cases resulting in the manufacture's favor. * Successfully established the first RV Manufacture Super Service/Parts Center i n Southern California for Consolidated Leisure Industry, LLC dba Coachmen RV Gro up. Interpersonal Traits * Strong reputation as a team player. Ability to develop action plans, identify deliverables, facilitate the presentation of results. Interfaces effectively wh ile collaborating with client needs, peers, subordinates and management. Knowled ge in developing solutions to ensure stakeholder buy in with all variables of de alers, vendors and employees. * Demonstrated reputation and skill analyzing problems while finding practical s olutions. * Skilled motivator, organizer and communicator. Quick learner, prompt, efficien

t and effective. Summary of Employment History


Warranty Retail Field Auditor/Contract Consultant BMW North America, LLC 300 Chestnut Ridge Road Woodcliff Lake, NJ 07677 Responsibilities/Achievements:

* Conduct CPO, Maintenance and Warranty audits on BMW dealers through out the U .S with high index. * Consult, develop and implement action plans for dealers to reduce warranty co st/ improve efficiency. * Conduct in-dealership warranty training with dealer personnel to improve proc essing/eliminate errors. * Review and audit all sales incentives at dealer level to ensure compliance wi th policy/procedures. * Safeguard company assets. * Excellent oral, written skills and interpersonal skills. * Skilled in arbitration and litigation proceedings as a negotiator.


District Manager (Parts/Service Division) Mitsubishi Motors North America, Inc. 6450 Katella Ave Cypress, CA 90630 Responsibilities/Achievements:

* Represent Mitsubishi products to dealerships in LA Metro and Hawaii. * Demonstrated ability to interface with parts/service dealer personnel, busines s management and technicians through in-dealership training. * Develop and implement effective warranty cost control measurements and budgeti ng processes. * Consult and advise dealer service personnel in all Customer Service Index (CSI ) objectives and improvements. * Consult and advise dealer technicians with technical repair issues. * Achieved 100% dealer participation in parts and accessory promotions in the di strict for 2007. * Number One in Parts/Accessory Sales for the Western Region in the 1st and 4th quarter of 2007. * Investigate Lemon Law and product liability concerns. * Produce regular timely and accurate oral reports and written communications on line * Promote service and parts policy and procedures in areas of responsibility. * Demonstrated ability to collaborate with the National Sales Department in iden tifying new dealer candidates. * Successfully and significantly decreased the warranty cost per unit in the dis trict by 30%. Note: Mitsubishi Motors Western Regional Office Closed 6/ 2008.


Service and Parts Operations Manager/Contract Consultant Coachmen R.V Group 13900 Sycamore Way Chino, CA. 91710

Established the first Southern California RV Manufacturing Service/Parts Center for the Coachmen RV Group for PDI processing and Sales distribution. Responsibilities/Achievements: * Developed an action plan for the Service and Parts Department operations handl ing 150 to 200 units for Pre-Delivery Inspection processing. * Consulted with contractor and vendors to update a 100,000 sq.ft. factory. * Hired and supervised a crew of 30+ employees and demonstrated the ability to m otivate others, establishing positive relationships with employees and vendors. * Demonstrated the ability to develop a company site safety program and conduct weekly team meetings to review goals and objectives related to safety issues. * Established a regular building maintenance program in order to overcome daily potential obstacles. * Set up a technician RVIA training programs, organize multiple projects deadlin es and shifting priorities. * Developed the technician team concept to achieve maximum productivity, accurac y and ensuring timely delivery of units. * Responsible for the major purchase of heavy duty repair equipment (man-lifts/f orklifts) and special tools. Work with vendors to develop specifications for hea vy duty cranes to lift side walls. * Developed a processing system to handle R.V units, monitored spending, using b udgeting processes * Manage the activities of work groups by providing opportunity for growth and d evelopment; by fostering an environment of open, honest communications, teamwork , creativity, and achievement of goals producing a productive efficient team.

2001-2004 Automotive Parts and Service Business Development Manager Boshart Engineering and Marketing 1175 N. Del Rio Place Ontario, CA. 91764 Contracted by independent consultant firm as a lead service and parts operation s consultant to develop a service operations system and parts distribution system for a major Korean ve hicle manufacturer. Responsibilities/Achievements: * Developed warranty and parts policy procedure manuals and consulted with techn ical staff to develop a service technical repair manual. * Supervised team of two development engineers and consulted with vendors to dev elop specifications for OBD2 test equipment. * Supervised the service department technician team. * Consulted and assisted in the development of an after sales support system for stake-holder (potential dealers) buy-in while establishing projected financial forecasts.

* Surveyed locations for a future distribution facility. * Interfaced and collaborated with dealers through conducting Dealer Focus Group s. * Create and submit written communications and plans to President of the Company . * Assisted with strategic development while conducting team meetings analyzing v ehicle development, new vehicle design status and certification at depar tment review meeting.

1999-2000 Zone Parts and Service Manager Fleetwood Motor Home Service 2350 Fleetwood Drive Riverside, CA.92509 Responsibilities/Achievements: * * * all * * * e * * Represent Fleetwood RV to dealerships and service centers. Monitor and audit dealership warranty activities. Consult with dealers on an action plan outlining goals and objectives for customer service index (CSI) improvements. Conduct in-dealership technical training. Investigate and mediate legal matters and lemon law cases. Develop National Lemon Law Information Manual for the Fleetwood Zone Servic Team. Develop buy back information kit for field representatives. Lead team members on Fleetwood dealer software implementation team.

1996-1999 District Parts and Service Manager Kia Motors America, Inc 9501 Muirlands Blvd (Western Region) Irvine, CA. 92618 Responsibilities/Achievements: * Represented the company to client dealerships in the Los Angeles Metro Deal er Group. * Recognized as the "Outstanding National DPSM" Awarded in 1998 by Kia Motors of America. * Responsible for promoting dealer service and parts polices and procedures. * Conducted in-dealership technical training. * Represented the manufacture in Lemon Law cases. * Maintained warranty within corporate guidelines. * Consulted National Sales Department with identifying new dealer candidates. * Implemented corporate CSI policies while assessing, evaluating and recommen ding solutions. * Monitored and audited dealership warranty activities. * Promoted dealership profitability through parts/accessories sales. * Provided expertise consultation to dealer customer service personnel on all client initiatives and processes. * Managed the process and prepared "sales, parts and service" documentation f or dealer terminations.

1991-1996 District Technical Manager Subaru of America, Inc. 8953 N.W 23rd Street (Western Area Service Office) Aurora, CO. 80011 Responsibilities/Achievements: * Provided consultation to dealers with technical repair situations. * Investigated Lemon Law and product liability allegations. * Trained new District Technical Managers in the field. * Performed on-site training workshops for new dealer personnel (technical, warr anty, customer relations, service managers and service advisors). * Rated #1 in Customer Satisfaction Index (CSI) in the Western Region. * Achieved Warranty Training level of 100%. * Managed two districts simultaneously: L.A Metro/Central CA& Southwest (includi ng Arizona and Nevada. * Completed training in Advertising and Marketing, Subaru Certification in Engin es, Fuel systems, Auto Transmission, Chassis, Electrical/Climate Control-HAV and Manual Transmission. * Knowledge of automotive technical electronic analysis of internal engine perfo rmance using a laptop to perform DTM "DATA sharing" an auto analysis technical system. * Achieved 120% of sales objective for special equipment and tools. * Conduct yearly dealership review with dealer principals for up-coming new reco mmendations and action plans to improve overall fixed operations business.

1986-1991 District Manager Austin Rover Cars of North America: Sterling Motor Cars Division 8953 N.W. 23rd Street Miami, FL. 33172 Responsibilities/Achievements: * Oversee sales, service and parts management within the District: Southern California, Arizona, Hawaii and in other locations. * As a member of the National Dealer Network Development team, evaluated CSI sco res, working capital of potential dealerships and made recommendations for franc hises to be added to the national network * Demonstrated strong oral communication skills. Represented the manufacturer in litigation court proceedings involving the Western Region. * Conducted field on-site computer training for service personnel in a dealer co mmunication (IBM PS-2) service program. * Conducted warranty audits on Southern California and Central California dealer ships. * Implemented corporate Customer Service Index (CSI) policies and procedures thr ough the review of client records and making recommendations for improvements to dealers. * Rated#1 in CSI in the western region: 1988 and 1989. * Conducted in-dealership sales and service technical training.

* Achieved 125% of sales objectives for special equipment and parts accessories. * Conduct special warranty audits on Southern California Range Rover dealerships . Note: Austin Rover Cars of North America dba Sterling Motor Cars termin ated distribution in 1991.

Education & Training Education: Los Angeles Trade Technical College (Automotive Technology) Los Angeles City College (General Education). Fixed Operations Management, technical and legal work experience plus OEM manufa cture training equivalent to 5 years of college. American Arbitration Association School - Sponsored by Austin Rover Cars of Nort h America dba Sterling Motor Cars DuPont Refinishing School - Flint, Michigan - Sponsored by Isuzu Motors of Ameri ca Technical Training: Computer Engine Analysis Training- New Jersey/Florida: Sponsored by Subaru of Am erica; Business Software Applications - All Windows MS applications including, Microsof t Word, Outlook, Excel, Lotus Notes and other software applications. Certificates: Outlook, Windows, Hardware Manufacturer Specific Technical Training Programs: American Motors and Jeep Corp ; Isuzu Motors of America; Austin Rover Cars of North America; Subaru of America ; Kia Motors America; Mitsubishi Motors North America, Inc; BMW of North America , LLC. Management Training Programs: Advertising and Marketing Training: Sponsored by Subaru of America Advance Servi ce Management Training by ATCO and Advance Parts Inventory Management by DSI: Sp onsored by Mitsubishi Motors North America

Eric Yee 114 N. Glendora Ave. Suite #107 Glendora, CA. 91741 (626) 917-5216 or (626) 274-8017 E-mail: Dear Human Resources: I am a seasoned District Manager with experience in the retail and original equi pment manufacturer (OEM) wholesale automotive, light truck and RV Class-A motor coach industry with a solid background in the area of fixed (parts/service) oper ations. As the attached resume indicates, I believe I would be a good match for your pos ition in that most of my experience in the automotive sector has been focused in the areas of field work which regularly required analysis, consulting and provi ding recommendations for the following projects: * Development of a nationwide network of dealers. * Customer Service Index objectives and improvements and their implementation. * Promotion of dealership profitability through the implementation of monthly pa rts/accessory sales objectives. * Monitoring profit and loss (P&L) through dealer financial or budget statements , warranty and cost control. * In-dealership parts/service management training. * Leading monthly negotiations in legal and technical arbitration resolution. * Administering corporate parts/service policy and procedures. * Provide proactive consultative services to assigned dealer base to ensure loya lty and retention. I am considered a unique detail-oriented, energetic and highly motivated leader. I have been told that I have excellent problem-solving skills and have the abil ity to work well with dealer networks customers, vendors and colleagues as well as subordinates. I look forward to hearing from you to discuss my qualifications and learning mor e about your company and the opportunity offered. Sincerely, Eric Yee