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Leslie vongprathoum ________________________________________ 9531 State Highway 151 #2205 Home: 210-643-4943 San Antonio, Texas

78251 E-mail: ________________________________________ Engaging top performer with a high drive for success. Adept at remaining focused and calm in fast-paced, demanding environments. Strong communicator with clear, convincing presentations to diverse individuals and groups. Facilitate open exc hange of ideas to maximize profit and services. Excellent organizational and int erpersonal skills provide foundation for core service focus. A hands-on team mem ber and critical thinker who can quickly learn new systems, develop useful exper tise, and deliver significant contributions. Superior ability to concurrently ma nage numerous projects while meeting rigorous performance standards and demandin g schedules. PROFESSIONAL STRENGTHS Operations Management Profit and Loss Control Relationship Management Budget Planning Business Development Marketing Strategic Planning New Product Introduction Service Management Project Management Inventory Control Contract Negotiation SELECTED ACHIEVEMENTS * Planned and managed the operational details of diverse business and social eve nts for a high profile restaurant. Created marketing plan and made presentations to targeted referral sources. Utilized innovative sales and service techniques. Negotiated contracts and developed relationships with clients. Directed service staff on set-up logistics and event execution. Gathered client feedback to dete rmine strengths and opportunities to improve services. RESULT: Increased direct referrals by 30% in four months. Contributed $40,000 in event revenue in one qu arter. Secured and extended market visibility for the business. * Directed sales and profitability of high-image full service restaurant that ac commodated up to 200 guests. Hired, trained, and managed a 35-person staff. Orch estrated recipe and menu development based on observed guest trends/preferences and seasonal considerations. Established relationships with vendors and negotiat ed best prices on extensive inventory. Developed standardized policies and proce dures including employee handbook, application forms, operational checklists, jo b descriptions, and incentive programs. Utilized a high degree of diplomacy to r esolve customer problems with minimized negative impact. RESULT: Generated $800, 000 in annual sales. Recognized for a cultivating long term, stable staff operat ing with a team philosophy. * Produced and managed sales leads for a national mortgage lender. Built relatio nships with diverse clients through inbound and outbound calls. Communicated rou tinely with managers and team leaders. Evaluated loan requests to determine comp liance with approval guidelines. Identified problems and developed win-win solut ions to overcome customer objections. RESULT: Delivered $3 million in loan volum e in first six months in the industry. Ranked as the third highest sales perform er. Maintained strong revenue gains despite a fiercely competitive and declining market.

* Targeted prospective clients at multiple business and social events for the la rgest adult beverage distributor in the San Antonio market. Gathered information on customer product acceptance for evaluation by sales and marketing teams. Fac ilitated execution of promotional campaigns and responded to numerous customer r equests. Conducted regular feedback sessions with customers regarding experience s with the products and services. RESULT: Maintained and extended the brands and market visibility for the company. PROFESSIONAL EXPERIENCE WILDFISH SEAFOOD GRILLE, San Antonio, Texas 2009 - Present Sales Event Coordinator ZUNI GRILL RIVERWALK, San Antonio, Texas 2008 - 2009 Manager COUNTRYWIDE HOME LOANS, Plano, Texas 2008 Loan Consultant SILVER EAGLE DISTRIBUTORS, L.P., San Antonio, Texas 2005 - 2008 Marketing Representative EDUCATION Bachelor of Arts, Communications, Public Relations Concentration, University of Texas at San Antonio COMMUNITY INVOLVEMENT Big Sister Volunteer, Big Brothers Big Sisters of South Texas, San Antonio, Texa s Meal Delivery Volunteer, Meals on Wheels, Christian Senior Services, San Antonio , Texas