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R. Todd Allen 9653 E. Onza Ave., Mesa, AZ 85212 ra54fdc8@westpost.

net (480) 357-6890 Summary A results-oriented individual with strong experience in the information technology industry seeking a position as Technician. Major strengths in the are as of MIS Management, communications, teamwork, troubleshooting, Microsoft Serve r based environments. Also database administration, and systems analysis. Experi enced with various network operating systems including, Windows XP, 2000, 2003, NT 4.0, Window 9x, Novell 4.x, and OS400. Also experienced with MS Active Direct ory, Microsoft SQL 6.5 and 7.0, Exchange Server 2000, Citrix Metaframe, and Unix Solaris 8 admin trained. Employment LAN/Deskside Support - Senior Network Administrator III QinetiQ - North America (Federal Contractor for Department of Homeland Security - ICE) 2009 to Present * Provide support to monitor, install and perform maintenance on workstations, l aptops, software and the LAN networks. * Provide on-the-spot diagnostic evaluations, implementation of corrections, and training for users in proper operations of systems and programs. * Provide support to: install and provide support for approved PC software: main tain logs and inventory of equipment repairs. * Troubleshoot, upgrade, existing operational environment consisting of workstat ions running Windows XP, and associate file and print servers Windows 2003, acti ve directory, Exchange and Enterprise Messaging software. * Actively setup laptops with SecureDoc Encryption, Blackberry devices with encr yption and connect to the Blackberry server, through desktop manager software or enterprise air activation. * Responsible for server tape backups for all offices through Veritas Backup Exe c., and netbackup. change tapes out and reconfigure. Also restore as needed for lost data. Asst. Lead Information Technology Specialist III ADOT - PC/LAN -Technical Services Team, Phoenix, Arizona 2004 to 2009 * Help lead run the team and acting lead when he is out or I am out on the road with part of team. * Coordinate the deployment of hardware and software 5,000 plus PC's and servers for various projects for all ADOT agencies*across the state * Make key decisions for technical direction for hardware and software issues to resolve immediately. * Help develop and improve methods to make us more efficient quicker in completi ng projects. * Build relationships with local techs and agency site management to gain trust and confidents as we roll out projects on their sites. * Create environment with team to always be looking of ways to improve collectiv ely as a team and individually. Admissions Counselor University of Phoenix Online, Phoenix, Arizona 2001 - 2004 * Incorporate customer service and help students achieve their educational goals . * Calling potential students and building good rapport while determining their e ducational needs.

* Advise students in which direction will best help them meet their goals. * Processing applications in a timely manner. * Being a mentor for new Enrollment Advisors in helping them become successful. Application Engineer Manager Scott Blue Reprographics, Inc., Mesa, Arizona 2001 Provide technical recommendations and product demonstrations in support for our salesman for a variety of printing products and document management software. * Demonstrated, designed, and implemented document management solutions for mult iple clients, which included systems to support the archiving of engineering drawings for engineering firms, municipalities, and various other companies. * Assisted our salesman in developing printing solutions, which included the use of narrow and wide format printers and document management software, to reduce their clients operating costs through the use of technology. * Developed training program for local sales and service representatives on netw orking and other technology topics as they relate to the printing industry. MIS Manager QDI, Quality Distributors, LLC, Phoenix, Arizona 1999 - 2001 Oversee the design, implementation and support of internal network, PC hardware and software, and AS400 mainframe. * Designed network infrastructure for new facility, including LAN, WAN, server upgrades, and AS400 integration, setup and oversaw implementation team for setti ng up 150+ user Microsoft Windows 2000 server network. environment. * Created documentation process for managing network and hardware configurations , troubleshooting, and maintenance. * Setup and maintained all internal (LAN) and Denver, CO. (WAN) PC/Server equipm ent Information Systems Administrator ILOG, Inc., Mountain View, California 1999 Supported continuing customization and maintenance of SalesLogix sales for ce automation software for 200 users. Associate Systems Engineer SARCOM Professional Services, Inc., Columbus, Ohio 1999 Contracted to Bank One Legal Department for upgrade of Novell network and implementation and support of custom document management system. System Engineer/IS SalesLogix, Scottsdale, Arizona 1998 - 1999 Administrated Microsoft SQL 6.5 database and supported customized s oftware supporting local and remote users using Citrix. * Provided technical direction on SalesLogix products for sales representatives in preparation for presentations to clients. * Worked on customization team to enhance Microsoft SQL 6.5 performance and reli ability for internal and remote users. Training/Education/Clearances: Bachelor of Arts in Communications Arizona State University, Tempe. Arizona 1999 Associates of Arts (Dean's List) Chandler Gilbert Community College, Chandler, Arizona 1995

Top Secret Clearance (Department of Defense) 2010 Microsoft Certified Professional - Windows NT 4.0 Workstation Phoenix, Arizona Microsoft Certified Professional - Windows NT 4.0 Server Phoenix, Arizona Microsoft SQL 6.5 Training ATEC, Phoenix, Arizona