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JEFFREY S. HOFFMAN 7437 Lace Bark Court Avon, Indiana 46123 317.838.8446 (home) 317.

385.9208 (cell)

OBJECTIVE: To obtain a position as a member of your management team that u tilizes my skills, work ethic, and process improvement experience. EDUCATION: Hanover College: Hanover, Indiana Bachelor of Arts, May 1996 Double Major: Business Administration and Economics WORK Liquidity Services, Inc. Plainfield, IN (October, 2007 to Present) EXPERIENCE: Warehouse Operations Manager Responsibilities include: o Customer Service: Developed relationships with sellers, buyers and account ma nagers to maximize recovery and decreasing defects. o Process Improvement: Used 6 sigma principles to develop processes to improve product flow to increase efficiencies by 50% and increase sales from $17 million in 2007 to $35 million in 2009. o Inventory Control: Implemented process improvement procedures that led to imp roved overall inventory accuracy in the warehouse. o Product Flow: Managed seasonal fluctuations in product flow. o Cost Control: Decreased operational expenses by 38% over two years. o Facilities management: Managed 170,000 square foot warehouse. o Security: Developed and implemented a facility security plan. o Safety: Reduced OSHA recordable injuries from 21 in 2007 to 2 in 2009 through employee training. o Integration: Integrated B2C acquisition volume into current B2B processing by adding testing and refurbishing capabilities to the production flow. o Human Resources: Recruited, hired and trained over 100 hourly employees and f ive supervisors on two shifts while maintaining relationships with three tempora ry employment services. o Quality Control: Decreased overall defect rate from to 9% to fewer than 4% of total sales in two years. Cintas Corporation Indianapolis, IN (June 1996 to October 2007) Service Manager (September 2005 to October 2007) Responsibilities include: o Customer Service: Developed relationships with a diverse customer base to red uce customer defections and resolve customer concerns. o Manager: Managed the performance of a seven member service team. Plant Manager (October 2001 to September 2005) Responsibilities include: o Planning: Developed and implemented annual plan including projecting annual p roduction costs of over $5,000,000 and managing those costs throughout the fisca

l year. o Customer Service: Maintained positive relationships with the service, sales, and office employees in order to sustain confidence in plant operations. o Production Management: Developed and tracked production functions: operating standards, controls, technology, salary and incentive programs, quality improvem ent, and government regulations. o Facility Management: Managed upkeep of building, grounds, and equipment while maintaining excellent housekeeping standards. o Safety: Established and maintained safety rules for entire operation. o Human Resource Management: Recruited, interviewed, hired, and trained over 90 hourly employees and 3 supervisors on three shifts. o Quality Control: Constantly sought ways to improve quality and service to cus tomers. Stockroom Manager / Management Trainee (June 1996 to October 2001) Responsibilities included: o Cost Control: Met annual budget to cut costs on materials, labor, and suppli es. o Customer Service: Maintained relationships with service, sales, and office e mployees by exceeding their expectations. o Personnel: Managed daily work flow for 15 employees o Quality Control: Developed procedures to insure quality standards were being met. TRAINING: o Six Sigma Green Belt o Foundations of Human Relations o Meticulous Hiring o Skill Based Leadership o OSHA - 10 Hour Course COMPUTER SKILLS: o Microsoft Word o Microsoft Excel o PowerPoint. o Internal warehouse management systems.