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Johnnie Belinda Jones Dear Mr. or Ms.

I am in the process of moving the Atlanta GA and area and therefore, I am submit ting my resume for your review and consideration. Please allow me to explain bri efly the contribution I would make with your organization. For the last few years, as a Assistant Manager/Dispatcher, I have demonstrated p roficiency in all core functions listed in your job description. In short, I can manage office personnel without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters. I would bring to your company not only these professional skills, but also a pos itive, cooperative attitude that I have displayed throughout my work history. I maintain calm under pressure and adapt to meet the unique needs of each organiza tion. Again, my resume will detail the required skills and background you seek. I woul d welcome the opportunity for an interview at your convenience, and I thank you in advance for your time and consideration. Sincerely, Johnnie Belinda Jones

Skill Summary: Over 15 years of professional progressive experience in Transportation Managemen t. Responsible for all operational functions within transportation terminal, in cluding management of drivers and office staff. Possess advanced knowledge of F ederal and State DOT regulations. Poses interpersonal skill that's required to e ffectively communicate with users, staff and vendors. Skilled in using Microsoft Office Products. WORK HISTORY & EXPERIENCE 06/1995 - Present Head dispatcher/Assistant Terminal Manager 11/2008 - Present Under the direction of Terminal Manager, develop strategic and tactical operatin g plans that enable the company to achieve financial, safety and regulatory and key factor performance goals that are consistent with the company strategy. * Direct, supervise and oversee terminal staff in operational excellence * Actively seek and develop performance metrics as well as identify opportunitie s for improvement * Utilize safety awareness and provide excellent customer service * Fast paced environment and focusing on problem solving with sense of urgency * Responsibility in daily scheduling of bus route and assuring drivers of their knowledge in geographical destination * Handle customer's appreciations and/or complaints * Scheduling interviews and meetings of new applicants, dispatch training, manag ing/coordinate with mechanics in breakdown * Weekly preparation of assignment/distributed work to employees * Communicate to drivers of License, Medical Card and Log Book 04/2001 - 11/2008

Assistant Dispatcher/General Clerical Duties Responsible for managing, administering, maintaining and overseeing all aspects of the company's transportation account at the individual's designated work loca tion. Serve as the primary station contact for: quality, part price negotiation, DOT regulations, and client's management/safety personnel. * Handled of heavy telephone communication, performed data entry support of log sheets * Maintained phone communication between external customers and Motor Carriers. * Assisted Motor Carriers with routing and scheduling. * Resolved customer issues, complaints and answer inquiries. * Communicated to all terminal employees and maintain all necessary permits * Assigned and determined workloads, establishing work schedules and evaluating performance * Maintained department records of employees and filing system * Created/updated spreadsheet & maintain reports * Cashiering: physically handled cash flow, issuing drivers weekly pay, provide vouchers/drivers uniform 06/1995 - 4/2001 Professional Motor Coach Operator Responsible for safely transporting customers to a variety of locations. Ensured the motor coach was fully inspected and operational. * Transported commuters/passengers to/from their destinations per predetermined routes * Conveyed tourist on Sight-seeing excursion throughout city * Performed inspection on buses and managed DOT logs process * Recorded vehicle issues and concerns on vehicle inspection report in complianc e with FHA and DOT regulations. EDUCATION: Graduated: Vailsburg High School, Newark, NJ Obtained CDL (Class B/with P & AB) 6/1995