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RUIZ
9007 Barr Place Phone: 201.921.4323
North Bergen, NJ, 07047 hr551fd8@westpost.net
Information Technology Manager
Hands-on IT manager with broad experience supporting technology infrastructure a
nd strategy operations. Significantly improved productivity and customer satisfa
ction by focusing on IT service delivery and collaborated with various business
and technology groups in support of business objectives. Proven ability to analy
ze problems developed and improved processes. Experience includes managing techn
ical projects, production application support and managing IT professionals.
PROFESSIONAL EXPERIENCE
Alpha & Omega Multiservice, North Bergen, New Jersey 02/2009 - 10/2009
IT Manager
Responsible for providing LAN and desktop support for business clients, as an in
dependent contractor.
* Provided timely and accurate support of staff and clients on a daily basis. Re
solved network issues, performed upgrades and installation of new applications i
n a timely and effective manner without impacting daily production.
* Managed network which included Windows 2000 Server, Windows XP Workstations, a
nd Cisco routers and switches, responsible for providing access to office critic
al internet based applications.
* Implemented backup operations for critical systems, and provided redundant cap
ability for critical server and workstations.