You are on page 1of 3


RUIZ 9007 Barr Place North Bergen, NJ, 07047 Information Technology Manager Hands-on IT manager with broad experience supporting technology infrastructure a nd strategy operations. Significantly improved productivity and customer satisfa ction by focusing on IT service delivery and collaborated with various business and technology groups in support of business objectives. Proven ability to analy ze problems developed and improved processes. Experience includes managing techn ical projects, production application support and managing IT professionals. * IT Service Management * Business Continuity/DR Planning * Problem Solving * Information Security Best Practices * IT Risk Management * IT SOX Complian ce * Merger & Integration * Conversion & Migrations * Performance Metrics * Technical Support * Process & Procedure Improvement * Customer focus * Team Motivation * Microsoft Active Directory * TCP/IP/DNS/DHCP * Microsoft Windows 2000/XP * Microsoft Office 2003/ 2007 * LAN / WAN / SAN PROFESSIONAL EXPERIENCE Alpha & Omega Multiservice, North Bergen, New Jersey 02/2009 - 10/2009 IT Manager Responsible for providing LAN and desktop support for business clients, as an in dependent contractor. * Provided timely and accurate support of staff and clients on a daily basis. Re solved network issues, performed upgrades and installation of new applications i n a timely and effective manner without impacting daily production. * Managed network which included Windows 2000 Server, Windows XP Workstations, a nd Cisco routers and switches, responsible for providing access to office critic al internet based applications. * Implemented backup operations for critical systems, and provided redundant cap ability for critical server and workstations. JPMorgan Chase Bank, Jersey City, New Jersey 1999 - 2008 NJ District Field Operations Manager, VP 2004 - 11/2008 Managed 9 service delivery professionals, responsible for technology projects im plementations, change control review and approvals, issued escalation to the var ious technology teams, ensured that all technology implementations were consiste nt with the corporate Technology Standards. Accomplishments: * Provided day-to-day operational and technology support services to more than 5 ,000 users encompassing multiple lines of businesses located across New Jersey. * Managed the Service Delivery Desktop Operations support team: Provided timely and accurate resolution of problems and service requests for 26 sites in the NJ District and Disaster Recovery requirements outside the campus. Consistently res olved LAN/Network problems, executed hardware and software installation requirem ents, technology training, hardware break fix, applications and systems implemen tations. * Assist technicians and act as 3rd level support for challenging technical issu Phone: 201.921.4323

es. * Provided support for service delivery resources/teams (e.g. desktop, Voice/Dat a, Servers, Network, building services) facilitating resolution for various issu es in multiple sites across NJ. * Significantly reduced support related costs for the NJ District by routing 70% of ticket volume to lower cost providers which included internal support groups and vendor resources. HUGO F. RUIZ * Page 2 * * Managed the user desktop assets inventory and associated billing systems, reso lving any disputes or inquiries from our clients relative to the technology desk top services offered by our Organization, and working with the various service d elivery teams ensuring continuous service improvements. * Escalated and prioritized site related issues with associated technology deliv ery teams, rectifying discrepancies and providing input to senior management. * Implemented initiatives to decommission and remove old hardware, and return em pty space to Corporate Real Estate department, resulting in annual savings of mo re then $100k. * Monitored tests and implementations of change and control procedures prior to execution in production environment. Analyzed overall control environment in mul tiple locations by conducting site self-assessments, ensuring compliance with IT Risk Control policies and responding to audits inquiries. * Participated and coordinate support for merger and conversion efforts (E.g. Be ar Stearns, Bank of NY, IBM, Tri-State and Texas conversion) ensuring a smooth t ransition. * Set annual performance objectives, created development plan, provided on-going coaching and feedback and conducted annual performance appraisal for each staff member, to best position them for maximum performance.

Treasury Solutions /Ezpay - Ezpass, Desktop and Network Manager 2000 - 2004 Assistant Vice President Daily technical management and operations of the LAN, Network and Lotus Notes en vironment for Chase Treasury Solutions Ezpay division included LAN installation, implementation and support. Work consisted of future planning for growth of a d iverse and distributed network (NT, Notes, and Web server environment) and hands -on work with network environment and problem solving. Accomplishments: * Executed the implementation of software and hardware. Managed a staff responsi ble for technology-related procurement and inventory recording of hardware and s oftware. Prioritized support requests and coordination of staff to ensure that b usiness support needs were met. * Orchestrated the LAN hardware, software remediation, installations and relocat ions. Ensured that LAN and software configurations met all the corporate guideli nes for auditing and LAN certification purposes. * Executed and coordinated Disaster Recovery and Business continuity plans for D esktop and Server operations, ensuring uninterrupted production with minimum dow ntime. * Monitored and recorded tape Backups of approximately 30 NT, Web and Unix serve rs. Performed restores and coordinated offsite storage, ensuring there was no dr op-off in user productivity and accessibility. * Standardized, advised, trained and upgraded PC functions and software for depa rtments including developers and calling center, ensuring smooth integration and infrastructure changes.

* Identified, prioritized and rectified software and hardware related issues, fo r Server, Network and Desktop environment. * Performed objective planning and performance appraisals. Global Markets Senior Technology Officer 1999 - 2000 Provided support for multiple lines of business including trader floors. Support ed four different sites in New York area, included the midtown headquarters and trading floors. Accomplishments: * Rectified Bloomberg and market data applications issues * Worked on Y2K preparation, upgrading system and applications to be compliant. * Installed, configured and maintained Microsoft NT, and Novell Netware environm ent, including development network. HUGO F. RUIZ * Page 3 * Omnitech Corporate Solutions, Englewood, New Jersey Valued Added Reseller LAN Administrator 1996 - 1998 * Installed, configured and maintained Microsoft NT and Novell Netware environme nt. * Administered Intel Web Server, and Exchange Mail Server environment. * Provided site support for multiple clients in the New York and New Jersey area . LCS Industries, Clifton, New Jersey LAN Administrator 1994 - 1996 * Assisted in management of network servers, which included Windows NT Servers, Novell servers and backup servers. * Provided Desktop and network support environment for more than 700 clients, Pe rformed upgrades of critical applications without affecting production. * Performed break fix on servers and desktops. EDUCATION & CERTIFICATONS: Computer and Networking Plaza School of Technology, Paramus, New Jersey Metropolitan Networks, Jersey City, New Jersey Languages: Bi-lingual, fluent in English and Spanish