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THERESA A. COLEY 809 Nixon Road, Union, NJ 07083 Home: 908.687.2533 * Cell: 908.451.

2934 * tc5520b4@westpost.net BUSINESS SYSTEMS ANALYST History of success building sophisticated reporting solutions Results-driven, big picture-focused Business Analyst offering extensive experien ce managing development of reports and metrics to support tactical and strategic decision making for global corporations. Self-starter, effective at identifying opportunities for process improvement and managing requirements development, te chnical specification development, and UAT test planning and execution. Executiv e relationship manager with a successful track record managing key client relati onships and building strong working partnerships with internal C-Level leadershi p that facilitates multi-term planning. Core Competencies Include: * Full Life Cycle Project Management * Requirements Development * Test Planning & Execution * Systems Security * Web Systems Administration * Process Developmen t * Technical Documentation * Client Relations * Service Agreements * Budgeting * Business Warehousing (BW) * Business Intelligence (BI) * Ad Hoc Reporting * Pe rformance Metrics * Staff Training Programs KEYWORDS: project manager, senior project manager, project director, director of services, IT director, IT manager, senior IT manager, project consultant, consu ltant, project consultant, senior consultant, engagement manager, relationship m anager, e-commerce project manager, technical services director, CIO, CTO, chief information officer, chief technology officer, QA engineer, QA team leader, dir ector of QA, quality assurance, quality assurance team lead, quality assurance m anager, systems analyst, systems engineer, test engineer, testing engineer. PROFESSIONAL EXPERIENCE ======================= Chartis Insurance, Berkeley Heights, NJ Associate Business Analyst; 2006-Present Serve as thought leader for identification, development, and enhancement of busi ness critical reporting and metrics used for strategic and operational decision making. Build and enhance Web-based tools and Web sites with related database sy stems supporting e-learning, process management, and training. Partner with busi ness unit leaders to create specialized BW and BI reporting according to rapidly evolving business needs. Develop business requirements and functional processes ; drive UAT case development and execution. Key Achievements: * Reduced and administrative overhead and processing time for reports by automat ing production runs. Developed standardized procedures with supporting documenta tion enabling high levels of business continuity. * Developed and implemented CI Fusion GC Audits Database. Created and implemente d CI Fusion Employee Training Database used by more than 200 employees. Managed Web site log as basis for planning and prioritizing enhancements. * Served as Business Security Administrator ensuring integration of appropriate security measures during all phases of during project planning. Liaised with ope rational leaders to resolve production system security problems. VERIZON WIRELESS, Trevose, PA, Branchburg, NJ, & Morristown, NJ Senior Representative; 2006 | Sales Representative; 2004-2006 | Coordinator; 200 2-2006 Managed relationships with retail clients, business clients, and vendors for har dware order management, fulfillment, and contractual service issue resolution. T racked hardware shipment status and adjusted account billing for any issues surr

ounding order status, provisioning, delivery, and activation. Processed service changes and upgrades. Cross-sold products and services; communicated new offerin gs as part of value added servicing. Key Achievements: * Earned Top High Sale Tier Representative Award during 2006 for effectiveness i n growing premium pricing plan sales through client-centric account management t echniques. * Developed MS Excel spreadsheet models used to simplify daily reporting and suc cess tracking that was adopted across National Accounts business unit. AT&T, Basking Ridge, NJ, Bernardsville, NJ, & Morristown, NJ Electronic Billing Manager; 2000-2001 Managed vendor billing performance as contractual administrator. Reconciled disc repancies ensuring adherence with service level agreements and pricing terms as primary decision maker to vendor management. Created reporting models; prepared and delivered performance presentations to executive leadership. Key Achievements: * Developed Executive Summary Report detailing electronic billing performance in concise, logical format. * Built billing system problem matrix used for issues tracking and remediation p rogress monitoring. * Facilitated two teleconferences used as forums for strategic problem-solving b etween CheckFree and AT&T systems. Payment Systems Analyst; 1997-2000 Performed systems analysis and created interface agreements for development of s ystems interconnected with enterprise Measurements Operations Support System (MO SS). Created reporting and metrics solutions requirements and specifications doc umentation. Prepared track request for changes to measurement IDs, stored proced ures, and additions/deletions to legacy reports. Key Achievements: * Prepared agreements supporting successful development of business critical sys tems Event Enactment System, Automatic Bill Payment System, Journals, and Reside nce Account Remittance Platform. * Created file layouts for Event Enactment System, BAM, IS&S, and CAB-X using Sc riptor. * Prepared Time & Cost estimates for Auto Restrict/Restore Closure for NYL. ********* ~ Advanced through progressively responsible roles with AT&T as Word Processing Specialist, Budget Assistant, and Billing Analyst ~ EDUCATION AND CREDENTIALS ========================= Master of Business Administration - 2007 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY, Oakbrook Terrace, IL Bachelor's Degree in Business Administration - 2004 DEVRY COLLEGE OF TECHNOLOGY, Oakbrook Terrace, IL Master's Certificate in Project Management - Stevens Institute of Technology Professional Development Project Management Contracting & Negotiation ~ Project Management Simulating ~ Q uality for Project Management ~ Project Management Estimating & Risk ~ Project M

anagement Scope, Scheduling, and Cost ~ Human Dimensions for Project Management ~ Project Management using MS Project ~ Problem Solving & Decision Making ~ Basi c Negotiations: Negotiating to Yes ~ Information Mapping Structured Writing ~ Bu siness Requirements Interviewing Techniques ~ Data Requirements Analysis & Model ing ~ Process Quality Management & Improvement ~ IT Requirements Framework ~ Sys tem & Integration Testing ~ Job Aid Analysis & Design ~ Business Writing ~ Softw are Development Framework ~ Voice of the Customer Technical Proficiencies Platforms: DOS, DMS, MS Windows 9X/ME/XP/Vista, WTS Tools: ETOS, IE, I2K, Kana, MS Office Suite, MS Project & Visio, NetAce, OnePOS, SSI, Vision, SAP/BW&BI, Remedy, RAMP Database: SQL Server 7.0, MS Access